Hanoi Center Silk Classic Hotel & Travel
Hanoi
21.03456900,
105.84757300
,
41 Phố Bát Sứ 41 Phố Bát Sứ, Hàng Bồ, Hoàn Kiếm, Hà Nội, Việt Nam
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Summary of reviewsThe Hanoi Center Silk Classic Hotel & Travel is an appealing choice for visitors, offering numerous positive attributes that cater to a range of traveler needs. Centrally located in Hanoi's bustling Old Quarter, the hotel provides easy access to vibrant streets, markets, key tourist attractions like Hoan Kiem Lake and the French Quarter. Guests appreciate its peaceful setting amidst the lively surroundings, enabling convenient exploration on foot.
Breakfast at the hotel is considered good by many guests with a variety of delicious, freshly prepared à la carte options and complimentary amenities, though some noted the absence of a buffet and occasional extra costs. Cleanliness generally receives commendation with modern and stylish rooms, though there are mentions of minor issues like dirt, mold and maintenance problems, indicating areas needing improvement.
Rooms are stylishly designed and well-equipped with modern amenities such as air-conditioning, WiFi, Smart TVs and comfortable bedding. However, guests should be aware that room sizes vary and some lack windows, natural light and sound insulation. Families find the hotel largely accommodating and comfortable with staff ensuring a welcoming atmosphere, despite room size constraints possibly affecting comfort during longer stays.
The staff at Hanoi Center Silk Classic Hotel & Travel are frequently highlighted as a significant positive aspect. They are praised for their friendliness, helpfulness and professionalism, going above and beyond to enhance guests' stays. Specific staff members receive special mentions for their attentive and personalized service.
Guests report mixed experiences with the hotel's wifi with some finding it strong and reliable, while others encounter connectivity issues. Additionally, the advertised gym is off-site, located at a sister hotel, which may be inconvenient for guests wishing to use fitness facilities.
Overall, the hotel offers good value for money, fitting well into a three-star category. It is particularly recommended for short stays, balancing comfort and affordability effectively. Despite some discrepancies in advertised star ratings and a few accessible issues such as elevator functionality, the favorable location and exceptional staff service make Hanoi Center Silk Classic Hotel & Travel a recommended choice for budget-conscious travelers.
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Breakfast at the hotel is considered good by many guests with a variety of delicious, freshly prepared à la carte options and complimentary amenities, though some noted the absence of a buffet and occasional extra costs. Cleanliness generally receives commendation with modern and stylish rooms, though there are mentions of minor issues like dirt, mold and maintenance problems, indicating areas needing improvement.
Rooms are stylishly designed and well-equipped with modern amenities such as air-conditioning, WiFi, Smart TVs and comfortable bedding. However, guests should be aware that room sizes vary and some lack windows, natural light and sound insulation. Families find the hotel largely accommodating and comfortable with staff ensuring a welcoming atmosphere, despite room size constraints possibly affecting comfort during longer stays.
The staff at Hanoi Center Silk Classic Hotel & Travel are frequently highlighted as a significant positive aspect. They are praised for their friendliness, helpfulness and professionalism, going above and beyond to enhance guests' stays. Specific staff members receive special mentions for their attentive and personalized service.
Guests report mixed experiences with the hotel's wifi with some finding it strong and reliable, while others encounter connectivity issues. Additionally, the advertised gym is off-site, located at a sister hotel, which may be inconvenient for guests wishing to use fitness facilities.
Overall, the hotel offers good value for money, fitting well into a three-star category. It is particularly recommended for short stays, balancing comfort and affordability effectively. Despite some discrepancies in advertised star ratings and a few accessible issues such as elevator functionality, the favorable location and exceptional staff service make Hanoi Center Silk Classic Hotel & Travel a recommended choice for budget-conscious travelers.
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4-Star Hotel
Guest Reviews
The Hanoi Center Silk Classic Hotel & Travel boasts a prime location in the heart of Hanoi's Old Quarter. Guests repeatedly praise its central position, making it exceptionally convenient for exploring the city's vibrant streets, bustling markets and key tourist attractions, all within a 10-15 minute walk. The hotel is situated in a quiet yet accessible area, providing peaceful nights while remaining close to popular eateries, cafes and shops. Its proximity to significant sites like Hoan Kiem Lake and various museums makes it an ideal base for sightseeing. The perfect midpoint location is particularly appreciated for its balance between the west's historical attractions and the east's lively French Quarter and pub streets. The staff also receive commendations for their helpfulness, enhancing the overall experience. This hotel offers visitors a superb location to conveniently navigate Hanoi on foot while enjoying the bustling atmosphere of the Old Quarter.
The guest reviews of the breakfast at Hanoi Center Silk Classic Hotel & Travel reveal a mixed experience. Many guests have praised the breakfast, describing it as good, delicious and freshly prepared. There are positive mentions of a wide variety of options, including fruits, juices, coffee and tea, which add to the generous à la carte offerings. The breakfast is frequently highlighted as excellent with some noting standout dishes prepared by staff like Ms. Hoa. Complimentary tea, coffee, bananas and biscuits are also appreciated amenities.
On the downside, several reviews point out the lack of a buffet breakfast and mention limited options with some finding it inconvenient and expensive. There are comments suggesting that breakfast should be included in the booking price. Some travelers were disappointed to discover no breakfast service on-site, though nearby cafes and restaurants offer alternatives. The overall sentiment is positive, but the inconsistencies in breakfast offerings and the additional cost for breakfast are noted as areas for improvement.
Hanoi Center Silk Classic Hotel & Travel received a variety of guest reviews, highlighting a mix of positive and constructive feedback regarding the rooms. Positively noted were the clean, stylish and well-maintained rooms with unique interior designs and comfortable furnishings. Guests appreciated the spacious rooms furnished with modern amenities such as air-conditioning, WiFi, Smart TV, refrigerator and safety deposit boxes with some rooms featuring balconies with panoramic views.
Reviewers frequently mentioned the quiet and cozy atmosphere of the hotel, despite its central location within walking distance of the lake. The aesthetic beauty of the rooms was accentuated by classic and cute interior styles, which many guests found appealing. Moreover, spacious rooms with large, comfortable beds were a highlight for many travelers, along with daily housekeeping ensuring cleanliness and orderliness.
However, several reviews pointed out issues that could affect comfort. A notable number of rooms were described as small, often lacking windows, natural daylight and sound insulation, resulting in some guests finding them too dark or noisy. A few rooms were reported to have a musty smell or outdated furnishings in need of care. Photographs of the rooms sometimes seemed more appealing than the actual condition experienced by the guests.
Overall, while the Hanoi Center Silk Classic Hotel & Travel prides itself on hospitable service, well-furnished, clean and stylish rooms, guests should manage their expectations about the size and window availability to ensure the accommodation meets their needs.
Hanoi Center Silk Classic Hotel & Travel has garnered praise for its comfortable beds, ensuring guests enjoy a restful night's sleep. The majority of reviews highlight that the beds are very comfortable with many describing them as large and featuring soft bedding and pillows. Guests have noted the supportive yet cushy mattresses, contributing to their good sleep quality. The rooms also come across as clean and well-maintained, further enhancing the bedding experience.
However, some guests have encountered inconsistencies, such as old bedding, hair and crumbs in the bed and one-off instances of hard mattresses. A few mentioned cramped room layouts and bed positions that detracted from the overall comfort. Despite these occasional drawbacks, clean beds and practical, soft linens remain a strong point, leaving many guests satisfied with their stay. Overall, the emphasis on comfort and good sleep quality stands out, making this hotel a preferred choice for many travelers.
Hanoi Center Silk Classic Hotel & Travel receives mixed reviews regarding its cleanliness. Many guests praise the hotel for its very clean, comfortable and well-maintained rooms with some describing the establishment as impeccably clean. The hotel's daily housekeeping is noted for effectively keeping the rooms tidy and refreshed and the clean bathrooms and spotless rooms add to the overall experience. Several guests highlight the beautiful, modern decor and the clean, comfortable ambiance of the hotel.
However, a notable number of reviews point out areas that need improvement. Some guests found slight dirt on the floor, mold in the bathroom and a musty smell in certain rooms. Additionally, there are comments about stained linens, unclean bathrooms and occasional hair found in the showers and sinks. The lobby did not always meet the same high standards of cleanliness as the guest rooms. Moreover, issues such as noise, poor drainage and maintenance problems were mentioned, affecting the overall impression of the cleanliness and upkeep.
Overall, while the Hanoi Center Silk Classic Hotel & Travel is largely appreciated for its clean and comfortable environment, consistency in cleanliness and maintenance remains an area for improvement.
The Hanoi Center Silk Classic Hotel & Travel has garnered high praise for its exceptional staff, who are frequently highlighted as friendly, helpful and attentive. Numerous reviews commend the team for going above and beyond, displaying a service-oriented attitude that significantly enhances guests' experiences. From organizing airport pickups and booking tours to offering detailed local recommendations, the staff are noted for their dedication and professionalism. Receptionists, in particular, are often described as enthusiastic, supportive and proficient in English, making communication seamless for international visitors.
Specific staff members, such as Hannie and Duy, receive special mentions for their personalized service and efforts to make guests feel welcomed and valued. The staff’s responsiveness to issues, such as quickly addressing air conditioning problems organizing room upgrades and arranging transportation, reflects their commitment to outstanding customer service.
The consensus among guests is that the warm and welcoming demeanor of the staff, coupled with their genuine eagerness to assist, significantly contributes to the hotel's charm. Their unwavering politeness, readiness to help and ability to make guests feel at home have left an indelible mark on visitors, often prompting them to book future stays at the hotel.
In essence, the staff of Hanoi Center Silk Classic Hotel & Travel stands out for their exceptional service, friendliness and professionalism, consistently ensuring that guests have a memorable and comfortable stay.
The Hanoi Center Silk Classic Hotel & Travel offers a mixed experience when it comes to wifi. Many guests report that the wifi is strong and reliable throughout the hotel with some finding the connection to be excellent and even praising the availability of wifi on all levels. The presence of smart TVs and good air conditioning further enhances the in-room experience. However, other reviews indicate that the wifi connection can be weak, slow and sometimes cuts out. Issues with connectivity were noted, although the hotel staff were responsive and offered assistance when problems arose. Overall, while some guests enjoyed great internet access, others felt that the wifi speed and stability could be improved.
Visitors have highlighted that while the hotel description mentions a gym, the gym is not actually located on-site. Instead, it is situated in a sister hotel, which is approximately 400 to 650 meters away, translating to about a ten-minute walk. Guests found this inconvenient as accessing the fitness facilities required traveling to another location. Some guests noted that the advertisement of the gym might be misleading and they found no gym facilities in the immediate hotel premises. If planning to use gym amenities, it is important to be aware that they are only available at the nearby sister property.
Hanoi Center Silk Classic Hotel & Travel offers a mixed experience for families with kids. On a positive note, the staff is highly praised for their helpfulness and the welcoming atmosphere that made many guests feel at home. Families appreciated the thoughtful touches, such as preparing water and towels for young children and the hotel provided some activities specifically for kids, making the stay more engaging for the little ones.
The family accommodations received favorable remarks with some guests noting the convenience of rooms having balconies. Several families commended the hotel for its overall good family accommodation and the attentive care provided to their families.
However, there were also notable downsides. Some guests felt that the rooms were very small and congested, making it challenging for families to stay comfortably. The issue of family rooms not being available as booked and the impact of ongoing construction work on family safety were also highlighted concerns. Overall, while the hotel seems to excel in staff service and certain family-friendly amenities, room size and availability, as well as construction issues, can pose a challenge for families looking for a comfortable stay.
Hanoi Center Silk Classic Hotel & Travel, a budget-friendly establishment, offers good value for money. While some guests note the hotel feels more like a one to two-star establishment without exceptional facilities, the staff consistently receive high praise for their helpfulness. Despite the hotel’s advertised four-star status, most reviews suggest it provides three-star quality, aligning well with its affordable cost.
This hotel stands out for short stays of two to three nights and is particularly lauded for its competitive price-performance ratio. It’s regarded as the best value in the area, balancing comfort and price effectively. While not very new, the hotel is well-maintained and many guests recommend it as a great value choice, especially for budget-conscious travelers. The location also receives positive mentions, contributing to its overall good value.
Although there are some discrepancies in star ratings and expectations, the Hanoi Center Silk Classic Hotel & Travel remains a recommended choice for its affordability and the positive experience it offers.
Hanoi Center Silk Classic Hotel & Travel offers a mixed experience when it comes to accessibility for guests with disabilities. The location is highly praised, being right in the heart of Hanoi's old quarter, close to cafes, restaurants, convenience stores and the bustling streets of the old town. This excellent, central spot is generally easy to find and convenient for exploring the city's main attractions.
Guests found their rooms to be small but well-equipped with necessary amenities. The air conditioning is effective and thoughtful touches like complimentary bananas are appreciated.
However, accessibility within the building poses some challenges. The lift frequently encounters issues, occasionally working or taking a significant amount of time to be fixed. Due to these recurring problems, guests often have to resort to stairs, which can be problematic especially if carrying luggage or for those with mobility issues.
Despite these elevator concerns, the overall comfort of the hotel and its prime location make it a viable option for travelers, if they are prepared for potential inconveniences with the lift and entrance occasionally obstructed by motorbikes.
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Location
Breakfast
On the downside, several reviews point out the lack of a buffet breakfast and mention limited options with some finding it inconvenient and expensive. There are comments suggesting that breakfast should be included in the booking price. Some travelers were disappointed to discover no breakfast service on-site, though nearby cafes and restaurants offer alternatives. The overall sentiment is positive, but the inconsistencies in breakfast offerings and the additional cost for breakfast are noted as areas for improvement.
Rooms
Reviewers frequently mentioned the quiet and cozy atmosphere of the hotel, despite its central location within walking distance of the lake. The aesthetic beauty of the rooms was accentuated by classic and cute interior styles, which many guests found appealing. Moreover, spacious rooms with large, comfortable beds were a highlight for many travelers, along with daily housekeeping ensuring cleanliness and orderliness.
However, several reviews pointed out issues that could affect comfort. A notable number of rooms were described as small, often lacking windows, natural daylight and sound insulation, resulting in some guests finding them too dark or noisy. A few rooms were reported to have a musty smell or outdated furnishings in need of care. Photographs of the rooms sometimes seemed more appealing than the actual condition experienced by the guests.
Overall, while the Hanoi Center Silk Classic Hotel & Travel prides itself on hospitable service, well-furnished, clean and stylish rooms, guests should manage their expectations about the size and window availability to ensure the accommodation meets their needs.
Beds
However, some guests have encountered inconsistencies, such as old bedding, hair and crumbs in the bed and one-off instances of hard mattresses. A few mentioned cramped room layouts and bed positions that detracted from the overall comfort. Despite these occasional drawbacks, clean beds and practical, soft linens remain a strong point, leaving many guests satisfied with their stay. Overall, the emphasis on comfort and good sleep quality stands out, making this hotel a preferred choice for many travelers.
Cleanliness
However, a notable number of reviews point out areas that need improvement. Some guests found slight dirt on the floor, mold in the bathroom and a musty smell in certain rooms. Additionally, there are comments about stained linens, unclean bathrooms and occasional hair found in the showers and sinks. The lobby did not always meet the same high standards of cleanliness as the guest rooms. Moreover, issues such as noise, poor drainage and maintenance problems were mentioned, affecting the overall impression of the cleanliness and upkeep.
Overall, while the Hanoi Center Silk Classic Hotel & Travel is largely appreciated for its clean and comfortable environment, consistency in cleanliness and maintenance remains an area for improvement.
Staff
Specific staff members, such as Hannie and Duy, receive special mentions for their personalized service and efforts to make guests feel welcomed and valued. The staff’s responsiveness to issues, such as quickly addressing air conditioning problems organizing room upgrades and arranging transportation, reflects their commitment to outstanding customer service.
The consensus among guests is that the warm and welcoming demeanor of the staff, coupled with their genuine eagerness to assist, significantly contributes to the hotel's charm. Their unwavering politeness, readiness to help and ability to make guests feel at home have left an indelible mark on visitors, often prompting them to book future stays at the hotel.
In essence, the staff of Hanoi Center Silk Classic Hotel & Travel stands out for their exceptional service, friendliness and professionalism, consistently ensuring that guests have a memorable and comfortable stay.
Wi-Fi
Gym
Family
The family accommodations received favorable remarks with some guests noting the convenience of rooms having balconies. Several families commended the hotel for its overall good family accommodation and the attentive care provided to their families.
However, there were also notable downsides. Some guests felt that the rooms were very small and congested, making it challenging for families to stay comfortably. The issue of family rooms not being available as booked and the impact of ongoing construction work on family safety were also highlighted concerns. Overall, while the hotel seems to excel in staff service and certain family-friendly amenities, room size and availability, as well as construction issues, can pose a challenge for families looking for a comfortable stay.
3 Star
This hotel stands out for short stays of two to three nights and is particularly lauded for its competitive price-performance ratio. It’s regarded as the best value in the area, balancing comfort and price effectively. While not very new, the hotel is well-maintained and many guests recommend it as a great value choice, especially for budget-conscious travelers. The location also receives positive mentions, contributing to its overall good value.
Although there are some discrepancies in star ratings and expectations, the Hanoi Center Silk Classic Hotel & Travel remains a recommended choice for its affordability and the positive experience it offers.
Accessible
Guests found their rooms to be small but well-equipped with necessary amenities. The air conditioning is effective and thoughtful touches like complimentary bananas are appreciated.
However, accessibility within the building poses some challenges. The lift frequently encounters issues, occasionally working or taking a significant amount of time to be fixed. Due to these recurring problems, guests often have to resort to stairs, which can be problematic especially if carrying luggage or for those with mobility issues.
Despite these elevator concerns, the overall comfort of the hotel and its prime location make it a viable option for travelers, if they are prepared for potential inconveniences with the lift and entrance occasionally obstructed by motorbikes.
No, Hanoi Center Silk Classic Hotel & Travel doesn't have any pool.
Yes, a spa is available at Hanoi Center Silk Classic Hotel & Travel.
No, Hanoi Center Silk Classic Hotel & Travel doesn't allow dogs.
Yes, parking facilities are available at Hanoi Center Silk Classic Hotel & Travel.
Yes, Hanoi Center Silk Classic Hotel & Travel has a gym.
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