Hilton Tangier Al Houara Resort & Spa
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Summary of reviewsHilton Tangier Al Houara Resort & Spa offers a tranquil escape with its idyllic beachfront location, providing breathtaking ocean views and direct access to a private beach. The serene setting away from the busy city life and the exquisite grounds make it an excellent choice for a relaxing getaway or family vacation. The resort's standout features include a luxurious swimming pool, a golf course and beautifully maintained gardens, coupled with helpful and attentive staff that enhance the overall experience.
Guests frequently commend the breakfast experience, highlighting the extensive variety and quality of the buffet, which caters to both Moroccan and international tastes. The ambiance and courteous service during breakfast are also notable, contributing to an overall excellent dining experience. Dinner at the resort is similarly praised, despite some concerns about high prices and limited choices on certain occasions. The expansive room service, diverse culinary options and professional service add to the delightful dining offerings.
The spacious and elegantly decorated rooms contribute greatly to a relaxing stay with many featuring splendid ocean views. Guests appreciate the clean and modern decor, luxurious bedding and ample amenities provided. However, there are occasional issues with maintenance and room cleanliness, but the helpful and polite staff often mitigate these concerns with their responsive service.
Cleanliness across the resort is generally commendable with many reviews praising the well-maintained rooms, clean corridors and beautifully kept grounds. While there have been some issues with pool cleanliness and housekeeping delays, the overall standard aligns well with the resort's five-star status.
The staff at Hilton Tangier Al Houara Resort & Spa is frequently highlighted for their friendliness and attention to detail. Key staff members receive particular praise for their exceptional service, which significantly enhances guests' experiences. Despite some isolated incidents of slow service and inefficiency, the overall sentiment towards the staff remains highly positive.
The WiFi service in the resort is generally strong and reliable, though there are occasional complaints regarding weak connectivity in certain areas. The spa and gym facilities offer quality experiences, though they have room for improvement in terms of maintenance and availability of supplies. The pool area is a major attraction, consistently praised for its cleanliness and inviting atmosphere, despite a few minor service issues.
Parking at the resort is convenient with ample spaces and the presence of Tesla and other EV charging stations, which guests appreciate.
In summary, Hilton Tangier Al Houara Resort & Spa delivers a magnificent and tranquil experience combining luxurious facilities, excellent dining and a beautiful setting, ideal for those seeking relaxation and natural beauty away from the city's hustle.
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Guests frequently commend the breakfast experience, highlighting the extensive variety and quality of the buffet, which caters to both Moroccan and international tastes. The ambiance and courteous service during breakfast are also notable, contributing to an overall excellent dining experience. Dinner at the resort is similarly praised, despite some concerns about high prices and limited choices on certain occasions. The expansive room service, diverse culinary options and professional service add to the delightful dining offerings.
The spacious and elegantly decorated rooms contribute greatly to a relaxing stay with many featuring splendid ocean views. Guests appreciate the clean and modern decor, luxurious bedding and ample amenities provided. However, there are occasional issues with maintenance and room cleanliness, but the helpful and polite staff often mitigate these concerns with their responsive service.
Cleanliness across the resort is generally commendable with many reviews praising the well-maintained rooms, clean corridors and beautifully kept grounds. While there have been some issues with pool cleanliness and housekeeping delays, the overall standard aligns well with the resort's five-star status.
The staff at Hilton Tangier Al Houara Resort & Spa is frequently highlighted for their friendliness and attention to detail. Key staff members receive particular praise for their exceptional service, which significantly enhances guests' experiences. Despite some isolated incidents of slow service and inefficiency, the overall sentiment towards the staff remains highly positive.
The WiFi service in the resort is generally strong and reliable, though there are occasional complaints regarding weak connectivity in certain areas. The spa and gym facilities offer quality experiences, though they have room for improvement in terms of maintenance and availability of supplies. The pool area is a major attraction, consistently praised for its cleanliness and inviting atmosphere, despite a few minor service issues.
Parking at the resort is convenient with ample spaces and the presence of Tesla and other EV charging stations, which guests appreciate.
In summary, Hilton Tangier Al Houara Resort & Spa delivers a magnificent and tranquil experience combining luxurious facilities, excellent dining and a beautiful setting, ideal for those seeking relaxation and natural beauty away from the city's hustle.
Luxury Resort
Resort near Golf Courses
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Heated Pool Children's Pool Outdoor Pool
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
Resort for Yoga
5-Star Resort
Resort with Outdoor Pool
Resort with Children's Pool
Resort with Heated Pool
Guest Reviews
Nestled away from the hustle and bustle of Tangier, Hilton Tangier Al Houara Resort & Spa offers a serene escape with its idyllic beachfront location. The resort is perfectly situated right by the ocean, providing guests with breathtaking views and direct access to a stunning, uncrowded private beach. The tranquil and remote setting creates an atmosphere ideal for relaxation, away from the busy city life.
Despite being a bit further from Tangier’s city center, which can be inconvenient for those looking to explore the city frequently, the resort’s peaceful environment more than compensates for the distance. The proximity to the sea and the extensive, well-maintained hotel grounds make it an excellent choice for guests seeking a quiet getaway or a family vacation.
The resort’s beauty and luxury are complemented by exceptional facilities, including a top-notch swimming pool and a golf course. The architecture and the lush garden setting also add to the overall charm of the property, enhancing its appeal as a picturesque retreat. Guests have praised the helpful staff, the cleanliness and the overall comfort, making it a well-rounded destination for those prioritizing relaxation and natural beauty.
In summary, Hilton Tangier Al Houara Resort & Spa is a magnificent resort offering a perfect blend of tranquil beachfront luxury and excellent facilities, ideal for those looking to unwind away from the city’s excitement.
Guests at the Hilton Tangier Al Houara Resort & Spa have predominantly positive remarks regarding the breakfast experience. Reviewers frequently highlight the breakfast buffet's extensive variety, catering to both Moroccan and international tastes and the hearty and rich options available. The breakfast is described as very good to excellent with abundant and delicious selections that exceed expectations. Many mention the quality and freshness of the offerings, particularly praising the pastries and diverse dishes.
The ambiance during breakfast is pleasant and the service receives commendations for being courteous, professional and attentive. Guests appreciate the effort to keep the buffet well-stocked and the food tasty. Despite the occasional feedback on areas needing improvement, such as organization and the quality of coffee, the overall consensus underscores a top-notch breakfast experience that matches the five-star status of the hotel.
Hilton Tangier Al Houara Resort & Spa's dining experience generally receives high praise, particularly for its varied and delicious food options. Both the breakfast and dinner buffets are frequently highlighted for their rich and plentiful offerings. Guests find the room service and evening meals exceptional with the dining service described as outstanding. Many appreciate the range of cuisines available, including vegetarian, Italian and oriental dishes and the professional and friendly service provided by the restaurant managers.
However, some reviews point out specific areas for improvement. The high prices of the dinner buffet and limited choices at times have left some guests underwhelmed. Despite the overall positive comments, a few guests have found certain meals to be lacking in quality and variety. Additionally, logistical issues such as double billing and delays in service are noted among the less favorable remarks.
Nonetheless, the majority of guests seem very satisfied, lauding the delicious food, attentive staff and overall top-notch dining experience that contributes to an unforgettable stay at the resort.
Located in Tangier, Hilton Tangier Al Houara Resort & Spa offers a variety of room experiences that blend comfort and elegance. Many of the rooms are spacious, bright and come with splendid views, particularly during sunset. Guests frequently praise the clean and modern decor, noting that the rooms are beautifully decorated and well-maintained. The bedding is consistently described as very comfortable, contributing to an overall relaxing stay.
The resort features large rooms with functional designs, offering ample space for relaxation with well-equipped amenities. Some rooms come with extraordinary ocean views, making for a breathtaking stay. Guests appreciate the luxurious feel and the modern suites available with some mentioning the impressive size and comfort of both the rooms and the bathrooms.
However, the experiences are not uniformly positive. There have been occasional issues with room cleanliness and maintenance with some guests noting that rooms did not meet 5-star standards. Problems such as leaking showers, worn-out bathtubs and occasional pests have been reported. Additionally, some guests experienced delays in room readiness and room service and noise disturbances were mentioned in several reviews.
Despite these challenges, the hotel staff are often described as polite, helpful and attentive, adding a positive element to the guest experience. The hotel's cleanliness, alongside the beautiful and functional room design, compensates for some of the maintenance drawbacks.
Overall, Hilton Tangier Al Houara Resort & Spa offers a mix of elegant, spacious rooms that are well-suited for a luxurious stay, provided one is mindful of potential minor inconveniences. The stunning views and comfortable accommodations make it a notable choice for visitors seeking a relaxing retreat in Tangier.
The bedding at Hilton Tangier Al Houara Resort & Spa receives high praise from guests. Reviews frequently highlight the beds as being particularly comfortable, often described as super comfortable or extremely comfortable. Many guests found the mattresses and bedding to be of good quality, further contributing to a restful sleep experience. Words like perfect, great and delicious have been used to describe the beds, underlining a consistent satisfaction with the sleeping arrangements.
Despite the overall positive feedback, a few guests encountered issues such as a torn bed, a damaged bed frame and bedding that seemed quite old. Additionally, not all guests found the bed comfort to be universal with some mentioning that overly soft pillows or a very hard bed impeded their sleep. However, these negative remarks appear to be in the minority when contrasted with the overwhelmingly positive comments about the comfort and quality of the beds at the Hilton Tangier Al Houara Resort & Spa.
Hilton Tangier Al Houara Resort & Spa has received mixed reviews regarding its cleanliness. The general consensus from guests highlights that the hotel boasts a modern and clean environment. Many reviews state that the rooms themselves are sparkling clean, spacious and well-equipped with clean corridors and beautifully maintained green spaces. The establishment is often described as spotlessly clean with impeccable hygiene and attentive staff contributing to an enjoyable stay.
The hotel's private beach and pools are mentioned positively, though a few guests noted issues with the cleanliness of the pool water and poolside tables. The housekeeping service has garnered praise for its attentiveness and thoroughness, although some guests experienced delays in room cleaning and noticed lapses such as insufficient towel changes and occasional mold in bathrooms.
The fitness center drew some criticism for a lack of hygiene supplies and there were repeated reports about floors not being properly cleaned on a daily basis. Despite these occasional shortcomings, many guests label the overall cleanliness as top-notch, appreciating the clean and peaceful surroundings and the beautiful décor.
In summary, while there are areas for improvement, particularly in pool and bathroom maintenance, Hilton Tangier Al Houara Resort & Spa generally delivers a high standard of cleanliness that aligns well with its five-star status. Combined with friendly staff and a relaxing atmosphere, it remains a favored choice for many visitors.
Guests of the Hilton Tangier Al Houara Resort & Spa frequently commend the hotel staff for their friendliness and attentiveness. Highlighted individuals like Wissal, Khawla, Fatima Zahra, Samia, Jalil, Soufian, Ayoub and Myriam have been particularly noted for their exceptional service. The housekeeping staff, including Nora and others in roles such as room service and front desk operations, often receive praise for their professionalism and responsiveness.
Guests appreciate the staff's warm and welcoming nature, which significantly enhances their stay. Many reviews indicate that the staff is detail-oriented, courteous and always ready to assist with any needs, showcasing a high level of professionalism and hospitality.
However, several reviews mention issues with some staff members, especially at the reception. There are instances of slow and inefficient service, poor training and occasional unfriendliness. Despite these hiccups, the overall sentiment towards the staff remains largely positive with many visitors emphasizing the superb, proactive and customer-focused service they experienced.
The beautiful and clean surroundings of the resort, combined with the committed and kind staff, contribute to a relaxing and pleasant stay at the Hilton Tangier Al Houara Resort & Spa.
The WiFi at Hilton Tangier Al Houara Resort & Spa generally receives strong positive remarks from guests. Many visitors praise the WiFi as great, strong, reliable and quick. The connection has been noted as impeccable in specific mentions. However, there are occasional complaints regarding poor or weak WiFi in certain areas of the resort and some guests reported no WiFi access during their stay. Additionally, a few reviews mention weak cellphone network coverage, which might affect overall connectivity for some visitors.
The Hilton Tangier Al Houara Resort & Spa offers a range of spa facilities and treatments that seem to leave many guests highly satisfied, though experiences vary. Enthusiastic reviews highlight the best spa treatments, describing them as high quality and including heavenly scrubbing and relaxation services. The foot massages and overall massage services receive specific praise for their excellence and the relaxing atmosphere they create.
The spa facilities, which include a steam room, sauna and Moroccan bath, are generally appreciated for their quality and range. Some guests laud the attentive and professional staff who efficiently cater to their needs, contributing to a wonderful relaxation experience.
However, there are a few concerns. Some guests report that the spa facilities need maintenance, mentioning issues like cold rooms, a sewer smell in the sauna and steam bath and a generally less-than-perfect environment. Another point of contention appears to be the additional charges for using certain facilities, like the fee for steam room usage, which some guests find unwelcome. Others note less satisfactory interactions with spa employees, highlighting instances of impoliteness and non-responsiveness.
Despite these mixed reviews, the spa at Hilton Tangier Al Houara Resort & Spa stands out for its high-quality treatments and the relaxing experiences it can provide to guests, even if there are areas in need of improvement.
At the Hilton Tangier Al Houara Resort & Spa, the gym's facilities receive mixed reviews, highlighting both positive and negative aspects. On the upside, guests consistently mention that the gym is very clean and well-equipped, offering a full range of necessary fitness equipment and great gym facilities. Anas, the trainer, receives particular praise for his assistance, enhancing the overall experience at the fitness center.
However, there are some areas for improvement. Reviewers note that the gym is relatively small and some of the machines are old. Additionally, the late supply of towels and water and the absence of cleaning wipes for the machines, detract from the convenience of the gym. The facility does not operate at night, which may be a drawback for guests preferring nocturnal workouts. Despite these points, the gym remains a useful amenity for those looking to maintain their fitness routine while staying at the resort.
The Hilton Tangier Al Houara Resort & Spa boasts a beautiful and well-maintained pool area that consistently receives praise from guests. With large, clean and visually appealing swimming pools, visitors find the pool facilities perfect for relaxation and family enjoyment. The poolside lounges are comfortable and the facilities are generally clean and inviting, making it an ideal spot for a leisurely day.
However, there are a few areas where the pool services fall short. Guests have mentioned that lifeguards are not always present and the pool water can occasionally be dirty, especially in the mornings. The absence of a first aid kit at the pool and the intermittent availability of towels and poolside maintenance have also been noted as concerns.
Despite these drawbacks, the overall ambiance with amenities like poolside music and activities keeps the atmosphere lively and enjoyable. The pool is described as large enough to accommodate many guests comfortably, even during peak times. Families particularly appreciate the kids' pool and the general spaciousness of the swimming areas.
The staff, especially those attending to the pool area, receive mixed reviews with some guests highlighting their friendliness and attentiveness, while others note a lack of proper training and occasional rudeness. The pool restaurant also needs improvement in terms of food quality and service.
Overall, the Hilton Tangier Al Houara Resort & Spa's pool area is a highlight for many guests, offering a great spot for both relaxation and enjoyment amidst a few service hiccups.
Guests who stayed at Hilton Tangier Al Houara Resort & Spa generally found the parking situation satisfactory with ample parking lots available and ease of access. Many appreciated the presence of Tesla charging stations and the availability of charging options for other electric vehicles. The parking area is conveniently located near the beach, adding to its attractiveness. Nevertheless, some guests noted that parking can be expensive and there were criticisms regarding the lack of valet parking and parking services. Additionally, a few reviews mentioned that the hotel's car park signage could be improved. Despite these minor issues, the overall feedback on the parking facilities leans positively.
Hilton Tangier Al Houara Resort & Spa provides valuable EV charging facilities for guests, offering multiple stations, including Tesla-specific options as well as capabilities for other electric cars. The availability of these charging stations is praised, ensuring that guests with electric vehicles have charging access during their stay. However, a notable concern is the lack of surveillance or cameras in the charging area.
Hilton Tangier Al Houara Resort & Spa stands out as an ideal destination for families seeking a relaxing and engaging vacation experience. The resort is highlighted by its elegant, clean and comfortable atmosphere, making it a perfect spot for a family vacation. With an array of activities designed to keep children entertained, it ensures that every family member has a memorable time. The kids club is particularly praised, offering a variety of activities including trampolines, which are free of charge and a game room that is a favorite among young guests.
The resort boasts a family-friendly environment with spacious rooms that can comfortably accommodate families, including those with young children or even a pregnant mother. The staff is often commended for their friendliness and attentiveness towards children, creating a safe and happy atmosphere. Many reviews mention the excellent customer service, especially the efforts of staff like Ouissal and others who supervise and engage with children in activities like horse riding.
Dining options cater well to young tastes with a children’s evening buffet that receives positive remarks. Facilities like the pool and beach are accessible and free for families to enjoy, contributing to a relaxing escape. Although some feel there could be more variety in children's activities, the resort's family-oriented approach and services generally leave a lasting impression.
Overall, Hilton Tangier Al Houara Resort & Spa is highly recommended for families looking for a superb family experience, blending relaxation with fun-filled activities in a welcoming environment.
Nestled on the captivating Moroccan coast, the Hilton Tangier Al Houara Resort & Spa offers a mix of luxurious experiences and some areas in need of improvement, as reflected in guest reviews. Renowned for its five-star rating, the resort garners praise for its top-tier facilities, including a luxurious pool and exquisite dining options that meet the five-star standard. Guests have noted the exceptional morning service and overall five-star environment, highlighting a superb and magnificent stay.
However, there are notable criticisms, particularly regarding service and maintenance. Some guests feel the hotel does not meet the expected five-star quality with particular concerns about unprofessional staff and the cleanliness of hallways. Certain amenities, such as the lounge bar and breakfast quality, also failed to meet expectations. Additionally, the limited dining options and lack of entertainment for older children and adults were points of contention.
The resort’s overall presentation sometimes falls short of the Hilton brand's renowned standards with criticisms about the condition of the furniture, slow check-in processes and the high prices not being justified by the experience. Despite some negative feedback, many guests still highly recommend the Hilton Tangier Al Houara Resort & Spa for its five-star environment and luxurious feel, asserting it as one of the best in its category.
The Hilton Tangier Al Houara Resort & Spa is well-suited for business travelers, receiving positive feedback for its adequacy in facilitating business meetings and events. Reviews highlight the availability of a business center and conference room, making it convenient for those needing dedicated spaces for professional engagements. The hotel has shown commendable professionalism during hosted business events with the staff consistently meeting expectations. While it is particularly quiet, suitable for business meetings, a few reviews noted the need for improvements, such as adding dividers in the business center and enhancing the quality of meeting rooms. Despite some critiques, the overall ambiance is supportive of business activities.
Hilton Tangier Al Houara Resort & Spa offers several accessible features, including rooms designed for disabled guests equipped with facilities such as seated showers and horizontal and vertical bars. The amenities and restaurants have accessible seating, ensuring convenience for guests with mobility challenges. Many areas within the resort are accessible and there are plenty of accessible facilities available. However, some guests noted that the accessibility needs improvement, particularly regarding the comfort of certain bathroom facilities and the lack of accessible options like a Sunna hammam. Additionally, the beach area could benefit from better supervision and maintenance to improve safety and comfort for all guests.
The Hilton Tangier Al Houara Resort & Spa stands out as a fantastic destination for families, particularly with its array of amenities catering specifically to children. The resort offers a dedicated children's pool that is both kid-friendly and safe. Many guests praised how their children thoroughly enjoyed their stay, citing the children's poolside and the various activities provided. The presence of a heated children's pool and a designated children's playing area adds to the appeal, ensuring young guests have a delightful time. The resort also features a kid's club, highly recommended by guests, which provides additional entertainment options. Overall, the resort's facilities and services make it an ideal choice for those traveling with children. However, some reviews noted that the pool area can become quite crowded and noisy at times. Despite this, the positive experiences outweigh the negatives, making it a haven for families.
The Hilton Tangier Al Houara Resort & Spa features a heated pool that has received positive feedback from guests. Reviews frequently highlight the outdoor pool as especially nice due to its heating. Some guests noted that it was heated just enough to be comfortable, although there were occasional mentions of variability with some experiencing a partially heated pool. There is also an indoor pool available to guests, adding an additional layer of enjoyment. Overall, the heated pools are a well-regarded amenity at the resort.
The Hilton Tangier Al Houara Resort & Spa boasts multiple outdoor pools that guests have consistently praised for their charm and cleanliness. The outdoor pool area is noted for being well maintained and quiet, offering a relaxing experience. Guests particularly enjoy the large size of the pools, which accommodate plenty of swimmers without feeling crowded. The pools are described as lovely, delightful and beautiful, contributing to the resort's appeal. The heated pool stands out as a great facility, providing comfort regardless of the weather. Families appreciate the kid-friendly outdoor pool options available. Overall, the resort’s outdoor pools, combined with the serene poolside environment and proximity to a sublime beach, create an enjoyable and refreshing experience for visitors.
The Hilton Tangier Al Houara Resort & Spa emerges as a top choice for honeymooners, offering a blend of luxury, romance and tranquility. Nestled by a beautiful beach, this hotel provides a serene and quiet setting, making it an ideal romantic escape. Guests laud the great ambiance and the perfect escape setting, deeming it the best spot for a honeymoon. The hotel staff receives high praise for their efforts in making honeymoons special with several reviews highlighting the exceptional and unique stays filled with romantic surprises. Special honeymoon packages are available, aimed at enhancing the experience with luxury services.
However, some feedback suggests occasional lapses in delivering these packages, leading to unmet expectations. Despite these rare instances, many couples recommend the resort for celebrating significant occasions like honeymoons and babymoons, citing unforgettable and wonderful stays. Overall, the Hilton Tangier Al Houara Resort & Spa remains a favored destination for those seeking a memorable and romantic getaway.
The Hilton Tangier Al Houara Resort & Spa delivers an undeniably luxurious experience that is consistently praised by guests for its elegance and premium quality. Many reviewers highlight the hotel's beautiful, lavish decor and breathtaking sea views, often comparing the ambiance to that of a palace. The resort's top-notch facilities and impeccable location contribute to its five-star reputation with amenities that are described as upscale and pristine.
Despite some feedback indicating the service and staff may not always meet the high standards expected of a luxury resort, the overall consensus underscores the high quality of the hotel. Cleanliness and maintenance are given particular commendation, reinforcing the sense of staying in an opulent, well-cared-for environment.
While some guests found the prices for certain amenities and entertainments to be on the expensive side, the consensus confirms that the resort offers an extensive, immersive luxury experience. This makes it a highly recommended destination for those seeking a high-end, exclusive retreat with an atmosphere of great luxury.
Nestled along the Moroccan coast, the Hilton Tangier Al Houara Resort & Spa stands out as an ideal romantic destination, particularly during the off-peak season. Guests have highlighted its peaceful and tranquil environment, making it perfect for relaxation and intimate moments with a partner. The resort's cozy and romantic ambiance is complemented by dreamy decor and the soothing proximity to the sea, offering a breathtaking backdrop for romantic getaways.
Couples will find it an excellent place to share quiet moments with various amenities enhancing the experience, such as the cozy pool area and romantic pool views. Staff efforts to provide updates for romantic dinners and ensure a memorable stay have been noted positively, particularly for honeymooners.
While the majority of the reviews reflect a serene and romantic atmosphere, there was a mention of a specific issue where a birthday surprise was not as expected. Nonetheless, the overall sentiment underscores the resort as a top choice for couples seeking tranquility, intimate settings and a beautiful experience to remember.
Location Show Map
Location
Despite being a bit further from Tangier’s city center, which can be inconvenient for those looking to explore the city frequently, the resort’s peaceful environment more than compensates for the distance. The proximity to the sea and the extensive, well-maintained hotel grounds make it an excellent choice for guests seeking a quiet getaway or a family vacation.
The resort’s beauty and luxury are complemented by exceptional facilities, including a top-notch swimming pool and a golf course. The architecture and the lush garden setting also add to the overall charm of the property, enhancing its appeal as a picturesque retreat. Guests have praised the helpful staff, the cleanliness and the overall comfort, making it a well-rounded destination for those prioritizing relaxation and natural beauty.
In summary, Hilton Tangier Al Houara Resort & Spa is a magnificent resort offering a perfect blend of tranquil beachfront luxury and excellent facilities, ideal for those looking to unwind away from the city’s excitement.
Breakfast
The ambiance during breakfast is pleasant and the service receives commendations for being courteous, professional and attentive. Guests appreciate the effort to keep the buffet well-stocked and the food tasty. Despite the occasional feedback on areas needing improvement, such as organization and the quality of coffee, the overall consensus underscores a top-notch breakfast experience that matches the five-star status of the hotel.
Dinner
However, some reviews point out specific areas for improvement. The high prices of the dinner buffet and limited choices at times have left some guests underwhelmed. Despite the overall positive comments, a few guests have found certain meals to be lacking in quality and variety. Additionally, logistical issues such as double billing and delays in service are noted among the less favorable remarks.
Nonetheless, the majority of guests seem very satisfied, lauding the delicious food, attentive staff and overall top-notch dining experience that contributes to an unforgettable stay at the resort.
Rooms
The resort features large rooms with functional designs, offering ample space for relaxation with well-equipped amenities. Some rooms come with extraordinary ocean views, making for a breathtaking stay. Guests appreciate the luxurious feel and the modern suites available with some mentioning the impressive size and comfort of both the rooms and the bathrooms.
However, the experiences are not uniformly positive. There have been occasional issues with room cleanliness and maintenance with some guests noting that rooms did not meet 5-star standards. Problems such as leaking showers, worn-out bathtubs and occasional pests have been reported. Additionally, some guests experienced delays in room readiness and room service and noise disturbances were mentioned in several reviews.
Despite these challenges, the hotel staff are often described as polite, helpful and attentive, adding a positive element to the guest experience. The hotel's cleanliness, alongside the beautiful and functional room design, compensates for some of the maintenance drawbacks.
Overall, Hilton Tangier Al Houara Resort & Spa offers a mix of elegant, spacious rooms that are well-suited for a luxurious stay, provided one is mindful of potential minor inconveniences. The stunning views and comfortable accommodations make it a notable choice for visitors seeking a relaxing retreat in Tangier.
Beds
Despite the overall positive feedback, a few guests encountered issues such as a torn bed, a damaged bed frame and bedding that seemed quite old. Additionally, not all guests found the bed comfort to be universal with some mentioning that overly soft pillows or a very hard bed impeded their sleep. However, these negative remarks appear to be in the minority when contrasted with the overwhelmingly positive comments about the comfort and quality of the beds at the Hilton Tangier Al Houara Resort & Spa.
Cleanliness
The hotel's private beach and pools are mentioned positively, though a few guests noted issues with the cleanliness of the pool water and poolside tables. The housekeeping service has garnered praise for its attentiveness and thoroughness, although some guests experienced delays in room cleaning and noticed lapses such as insufficient towel changes and occasional mold in bathrooms.
The fitness center drew some criticism for a lack of hygiene supplies and there were repeated reports about floors not being properly cleaned on a daily basis. Despite these occasional shortcomings, many guests label the overall cleanliness as top-notch, appreciating the clean and peaceful surroundings and the beautiful décor.
In summary, while there are areas for improvement, particularly in pool and bathroom maintenance, Hilton Tangier Al Houara Resort & Spa generally delivers a high standard of cleanliness that aligns well with its five-star status. Combined with friendly staff and a relaxing atmosphere, it remains a favored choice for many visitors.
Staff
Guests appreciate the staff's warm and welcoming nature, which significantly enhances their stay. Many reviews indicate that the staff is detail-oriented, courteous and always ready to assist with any needs, showcasing a high level of professionalism and hospitality.
However, several reviews mention issues with some staff members, especially at the reception. There are instances of slow and inefficient service, poor training and occasional unfriendliness. Despite these hiccups, the overall sentiment towards the staff remains largely positive with many visitors emphasizing the superb, proactive and customer-focused service they experienced.
The beautiful and clean surroundings of the resort, combined with the committed and kind staff, contribute to a relaxing and pleasant stay at the Hilton Tangier Al Houara Resort & Spa.
Wi-Fi
Spa
The spa facilities, which include a steam room, sauna and Moroccan bath, are generally appreciated for their quality and range. Some guests laud the attentive and professional staff who efficiently cater to their needs, contributing to a wonderful relaxation experience.
However, there are a few concerns. Some guests report that the spa facilities need maintenance, mentioning issues like cold rooms, a sewer smell in the sauna and steam bath and a generally less-than-perfect environment. Another point of contention appears to be the additional charges for using certain facilities, like the fee for steam room usage, which some guests find unwelcome. Others note less satisfactory interactions with spa employees, highlighting instances of impoliteness and non-responsiveness.
Despite these mixed reviews, the spa at Hilton Tangier Al Houara Resort & Spa stands out for its high-quality treatments and the relaxing experiences it can provide to guests, even if there are areas in need of improvement.
Gym
However, there are some areas for improvement. Reviewers note that the gym is relatively small and some of the machines are old. Additionally, the late supply of towels and water and the absence of cleaning wipes for the machines, detract from the convenience of the gym. The facility does not operate at night, which may be a drawback for guests preferring nocturnal workouts. Despite these points, the gym remains a useful amenity for those looking to maintain their fitness routine while staying at the resort.
Pool
However, there are a few areas where the pool services fall short. Guests have mentioned that lifeguards are not always present and the pool water can occasionally be dirty, especially in the mornings. The absence of a first aid kit at the pool and the intermittent availability of towels and poolside maintenance have also been noted as concerns.
Despite these drawbacks, the overall ambiance with amenities like poolside music and activities keeps the atmosphere lively and enjoyable. The pool is described as large enough to accommodate many guests comfortably, even during peak times. Families particularly appreciate the kids' pool and the general spaciousness of the swimming areas.
The staff, especially those attending to the pool area, receive mixed reviews with some guests highlighting their friendliness and attentiveness, while others note a lack of proper training and occasional rudeness. The pool restaurant also needs improvement in terms of food quality and service.
Overall, the Hilton Tangier Al Houara Resort & Spa's pool area is a highlight for many guests, offering a great spot for both relaxation and enjoyment amidst a few service hiccups.
Parking
EV charging stations
Family
The resort boasts a family-friendly environment with spacious rooms that can comfortably accommodate families, including those with young children or even a pregnant mother. The staff is often commended for their friendliness and attentiveness towards children, creating a safe and happy atmosphere. Many reviews mention the excellent customer service, especially the efforts of staff like Ouissal and others who supervise and engage with children in activities like horse riding.
Dining options cater well to young tastes with a children’s evening buffet that receives positive remarks. Facilities like the pool and beach are accessible and free for families to enjoy, contributing to a relaxing escape. Although some feel there could be more variety in children's activities, the resort's family-oriented approach and services generally leave a lasting impression.
Overall, Hilton Tangier Al Houara Resort & Spa is highly recommended for families looking for a superb family experience, blending relaxation with fun-filled activities in a welcoming environment.
5 Star
However, there are notable criticisms, particularly regarding service and maintenance. Some guests feel the hotel does not meet the expected five-star quality with particular concerns about unprofessional staff and the cleanliness of hallways. Certain amenities, such as the lounge bar and breakfast quality, also failed to meet expectations. Additionally, the limited dining options and lack of entertainment for older children and adults were points of contention.
The resort’s overall presentation sometimes falls short of the Hilton brand's renowned standards with criticisms about the condition of the furniture, slow check-in processes and the high prices not being justified by the experience. Despite some negative feedback, many guests still highly recommend the Hilton Tangier Al Houara Resort & Spa for its five-star environment and luxurious feel, asserting it as one of the best in its category.
Business
Accessible
Children's Pool
Heated Pool
Outdoor Pool
Honeymoon
However, some feedback suggests occasional lapses in delivering these packages, leading to unmet expectations. Despite these rare instances, many couples recommend the resort for celebrating significant occasions like honeymoons and babymoons, citing unforgettable and wonderful stays. Overall, the Hilton Tangier Al Houara Resort & Spa remains a favored destination for those seeking a memorable and romantic getaway.
Luxury
Despite some feedback indicating the service and staff may not always meet the high standards expected of a luxury resort, the overall consensus underscores the high quality of the hotel. Cleanliness and maintenance are given particular commendation, reinforcing the sense of staying in an opulent, well-cared-for environment.
While some guests found the prices for certain amenities and entertainments to be on the expensive side, the consensus confirms that the resort offers an extensive, immersive luxury experience. This makes it a highly recommended destination for those seeking a high-end, exclusive retreat with an atmosphere of great luxury.
Romantic
Couples will find it an excellent place to share quiet moments with various amenities enhancing the experience, such as the cozy pool area and romantic pool views. Staff efforts to provide updates for romantic dinners and ensure a memorable stay have been noted positively, particularly for honeymooners.
While the majority of the reviews reflect a serene and romantic atmosphere, there was a mention of a specific issue where a birthday surprise was not as expected. Nonetheless, the overall sentiment underscores the resort as a top choice for couples seeking tranquility, intimate settings and a beautiful experience to remember.
Yes, Hilton Tangier Al Houara Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Hilton Tangier Al Houara Resort & Spa.
No, Hilton Tangier Al Houara Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at Hilton Tangier Al Houara Resort & Spa.
Yes, Hilton Tangier Al Houara Resort & Spa has a gym.
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