Hampton Inn by Hilton Hermosillo
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Summary of reviewsHampton Inn by Hilton Hermosillo is a well-received hotel known for its excellent location, making it a convenient choice for travelers seeking proximity to shopping, dining and city attractions. Guests appreciate the central positioning near Galerías Mall and key landmarks, underscoring its superb positioning and ease of access.
The breakfast offerings are generally regarded as a highlight of the stay with many guests praising its diversity, cleanliness and hearty options. The inclusion of breakfast in the room rate adds value. While there are some minor criticisms about menu repetition and occasional scarcity, the consensus remains positive.
Reviews of the dinner service reveal a mix of experiences. Guests often enjoyed the quality and taste of the food, but criticisms focus on the limited menu and slow service, indicating a need for improvement in consistency and efficiency.
Rooms at the hotel receive praise primarily for their cleanliness and comfort with guests frequently describing them as modern and well-organized. Spaciousness, however, is a recurring issue and occasional maintenance problems are noted. Overall, the rooms’ comfort and cleanliness make them a dependable choice.
Cleanliness across the hotel is highly commended with many guests highlighting the immaculate condition of the rooms and common areas. Despite a few reports of inconsistencies, the general perception is that the cleaning standards are kept high.
The staff is frequently lauded for their friendliness and attentiveness, contributing significantly to a positive guest experience. Particularly noted are specific employees, like Mr. Javier, for their exceptional service. While there are isolated incidents of less satisfactory interactions, the staff’s overall commitment to excellent service is evident.
Free WiFi is appreciated by guests, recognized for its reliability and speed. Despite some reports of spotty and interrupted connection especially when the hotel is busy, it is generally seen as a valuable perk.
The gym facilities receive consistent praise for their quality and cleanliness, enhancing the stay for fitness-focused guests. The pool, while appreciated for cleanliness and service, has mixed feedback due to issues with its temperature and occasional maintenance closures.
Parking is seen as another positive aspect with guests valuing the safety, spaciousness and free availability. It's noted as practical, albeit in need of better maintenance in some areas.
Families find the hotel particularly accommodating with its family-friendly environment and inviting pool. The rooms' comfort and clean spaces enhance the family experience, making it a solid choice for family travelers.
The beds are highlighted for their comfort with many guests praising the restful sleep provided. While some minor issues like bed size and occasional maintenance lapses are noted, the overall sentiment is positive regarding bedding quality.
The hotel is favored by business travelers for its modern facilities that cater to business needs, including a functional business center and high-quality WiFi. The efficiency and responsiveness of the staff, alongside a convenient desk setup in rooms, contribute to a productive stay.
Overall, Hampton Inn by Hilton Hermosillo is a highly recommended choice for travelers prioritizing location, cleanliness and good service with few improvements needed in dinner service consistency, room maintenance and pool temperature.
Categories
The breakfast offerings are generally regarded as a highlight of the stay with many guests praising its diversity, cleanliness and hearty options. The inclusion of breakfast in the room rate adds value. While there are some minor criticisms about menu repetition and occasional scarcity, the consensus remains positive.
Reviews of the dinner service reveal a mix of experiences. Guests often enjoyed the quality and taste of the food, but criticisms focus on the limited menu and slow service, indicating a need for improvement in consistency and efficiency.
Rooms at the hotel receive praise primarily for their cleanliness and comfort with guests frequently describing them as modern and well-organized. Spaciousness, however, is a recurring issue and occasional maintenance problems are noted. Overall, the rooms’ comfort and cleanliness make them a dependable choice.
Cleanliness across the hotel is highly commended with many guests highlighting the immaculate condition of the rooms and common areas. Despite a few reports of inconsistencies, the general perception is that the cleaning standards are kept high.
The staff is frequently lauded for their friendliness and attentiveness, contributing significantly to a positive guest experience. Particularly noted are specific employees, like Mr. Javier, for their exceptional service. While there are isolated incidents of less satisfactory interactions, the staff’s overall commitment to excellent service is evident.
Free WiFi is appreciated by guests, recognized for its reliability and speed. Despite some reports of spotty and interrupted connection especially when the hotel is busy, it is generally seen as a valuable perk.
The gym facilities receive consistent praise for their quality and cleanliness, enhancing the stay for fitness-focused guests. The pool, while appreciated for cleanliness and service, has mixed feedback due to issues with its temperature and occasional maintenance closures.
Parking is seen as another positive aspect with guests valuing the safety, spaciousness and free availability. It's noted as practical, albeit in need of better maintenance in some areas.
Families find the hotel particularly accommodating with its family-friendly environment and inviting pool. The rooms' comfort and clean spaces enhance the family experience, making it a solid choice for family travelers.
The beds are highlighted for their comfort with many guests praising the restful sleep provided. While some minor issues like bed size and occasional maintenance lapses are noted, the overall sentiment is positive regarding bedding quality.
The hotel is favored by business travelers for its modern facilities that cater to business needs, including a functional business center and high-quality WiFi. The efficiency and responsiveness of the staff, alongside a convenient desk setup in rooms, contribute to a productive stay.
Overall, Hampton Inn by Hilton Hermosillo is a highly recommended choice for travelers prioritizing location, cleanliness and good service with few improvements needed in dinner service consistency, room maintenance and pool temperature.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Hampton Inn by Hilton Hermosillo boasts an excellent location that consistently pleases its guests. Situated near the Galerías Mall, it's a prime spot for shopping, dining and easy access to various city attractions. Many reviews highlight the hotel's centrality and convenience, making it a robust choice for travelers. It's praised for its proximity to downtown, the main street for north or south travel and notable landmarks. Despite some minor concerns about accessibility and night-time solitude, the general consensus underscores the hotel's superb positioning. With friendly staff, clean facilities and excellent breakfast options, this hotel offers a comfortable and well-situated base for exploring Hermosillo.
Hampton Inn by Hilton Hermosillo receives a mixed bag of reviews regarding its breakfast offerings, yet leans heavily towards positive feedback. The breakfast is frequently praised as delicious, hearty and varied, often described as complete and satisfying. Guests consistently applaud the cleanliness and comfort of the facilities with the breakfast considered a highlight. The buffet breakfast stands out for its diversity and quality with many finding it a delightful and significant part of their stay.
Positive notes highlight the inclusion of breakfast in the room rate, adding value and convenience. Numerous visitors appreciate the variety, deeming it sufficient to cater to different tastes and preferences. Good coffee and friendly service from the wait staff also contribute to the overall favorable experience.
However, some guests pointed out areas needing improvement. Criticisms include the repetition and simplicity of the breakfast menu, occasional scarcity of food and instances of cold or flavorless dishes. A few noted that basic options like hot cakes and fruit were missing and that more variety could enhance the experience. Despite these critiques, the general consensus leans towards satisfaction with the breakfast with many guests describing it as very good or excellent.
Travelers have shared varied experiences regarding dinner at the Hampton Inn by Hilton Hermosillo. Many were pleased with the quality of the food, describing it as tasty and very good with specific mentions of dishes like fajitas and the three-cheese chicken plate with mashed potatoes. Room service often received positive feedback with some guests noting that their orders arrived excellent.
However, several reviews indicated significant shortcomings. Complaints focused on the limited menu options and the slow service with some guests highlighting wait times of over an hour or even close to two hours for their meals. Additionally, a few guests were dissatisfied with the taste of the food and reported specific issues such as a salad containing a fly.
In summary, while there are instances of enjoyable meals, the consistency and efficiency of the restaurant service at Hampton Inn by Hilton Hermosillo appear to be areas in need of improvement.
The rooms at Hampton Inn by Hilton Hermosillo receive mixed feedback from guests. On the positive side, many reviewers highlight the cleanliness and comfort of the rooms, frequently describing them as very comfortable, neat and well-organized. Several guests find the rooms to be spacious, modern and equipped with necessary amenities for a pleasant stay. Beds have been praised as excellent and incredibly comfortable, contributing to a good rest. The majority agree that the hotel maintains a high quality of cleanliness with clean rooms and facilities being a recurring theme.
However, some downsides are noted. The most common criticism is the size of the rooms with numerous guests finding them too small. Issues with maintenance and room conditions, such as broken air conditioning, leaks and an overall need for upkeep, were mentioned. There are specific complaints about rooms smelling bad, lack of hot water and inadequate room items like missing chairs or tables. A few guests experienced problems with room readiness and incorrect room descriptions on the website.
Despite these issues, the comfort and cleanliness of the rooms are most frequently acknowledged, making the Hampton Inn by Hilton Hermosillo a generally dependable choice for travelers prioritizing these aspects.
The beds at the Hampton Inn by Hilton Hermosillo are often highlighted for their comfort with many guests frequently describing them as very comfortable and super comfortable. Soft pillows add to the plush sleeping experience, ensuring restful nights. Despite the prevailing praise, some noted that the beds can be small and a few guests have experienced issues like noisy mattresses or worn-out pillows. There were isolated reports of concerns such as bed bugs and insufficient bed-making. However, overall sentiment leans positively, emphasizing excellent bedding service, clean bedspreads and well-maintained mattresses. The king-size beds received special mention for their spaciousness, further enhancing guest comfort.
Hampton Inn by Hilton Hermosillo has received numerous commendations for its high standards of cleanliness and well-maintained facilities. Guests have consistently highlighted the clean and comfortable rooms and common areas, often described as immaculate and spotless. The cleanliness extends to every corner, including the service areas and the overall environment, contributing to a comfortable and hygienic stay.
However, amidst the positive feedback, there have been occasional reports indicating inconsistencies in cleaning practices. Some reviews pointed out instances of unclean carpets, dirty windows and neglected corridors. Issues such as stained bed covers, hair on the bed and sink, as well as dirty pools and bathrooms, have been mentioned. Despite these isolated concerns, the general perception is that the cleaning service works hard to maintain a good standard, often exceeding guests' expectations in most areas.
Overall, the hotel is frequently described as very clean with guests appreciating the modern, comfortable and well-sanitized facilities. The staff's commitment to cleanliness and maintenance is evident, although a few areas could benefit from more attention to detail to ensure a consistently high standard across all rooms and shared spaces.
The Hampton Inn by Hilton Hermosillo is widely praised for its exceptional staff, who are noted for their consistently friendly and attentive service. Guests often highlight the very kind and polite manner of the employees with many reviewers specifically mentioning the friendliness and helpfulness of the staff across various departments. The hotel's team is described as gracious, extensively accommodating and quick to respond to guests' needs.
Particularly commendable is Mr. Javier, who has received multiple accolades for his exceptional support and helpful nature. Housekeeping and maintenance staff also stand out for their efficient and attentive service. Although there are isolated reports of slow reception service and occasional rudeness from some front desk employees, these incidents are overshadowed by the overall positive experiences shared by the majority of guests.
The breakfast and waitstaff receive consistent praise for their friendliness and attentiveness, enhancing the guest experience from morning to night. Despite occasional organizational hiccups and unmet service expectations, the general sentiment is that the Hampton Inn by Hilton Hermosillo provides excellent customer service, making it a recommended choice for travelers seeking welcoming and supportive hospitality.
The Hampton Inn by Hilton Hermosillo offers free WiFi, which many guests appreciate. Positive feedback highlights a good connection and strong, fast and high-speed internet service. The WiFi generally works well, providing a reliable connection in several areas of the hotel. However, there are mixed experiences as some guests encountered interrupted or spotty WiFi, especially when the hotel is fully booked. In a few instances, the internet connection did not reach certain rooms and some users described the service as precarious or not quite right. Despite these issues, the provision of free WiFi remains a notable perk for visitors.
The gym at Hampton Inn by Hilton Hermosillo is consistently praised for its excellent facilities and cleanliness. Guests frequently highlight that it is well-equipped, functional and offers a high-end experience at a low cost. The service provided is noted to be good and the gym is described as complete and high-quality. Overall, visitors find the gym area to be clean, pretty and efficiently maintained, making it a positive aspect of their stay at the hotel.
Hampton Inn by Hilton Hermosillo features an outdoor pool that has received mixed reviews. On the positive side, guests appreciate the pool for being nice, well-cleaned, very clean and warm. There is good service available around the pool area and the water is described as fresh.
However, there are significant concerns regarding the pool's usability. Many guests highlighted that the pool is not heated, leading to frequent mentions of cold or even freezing water, which made it uncomfortable for use. Some reviews also noted the pool's small size and its location in the shade, which prevents any sun warming. Cleanliness seems inconsistent with some reviewers pointing out dirty, murky water and an overall neglected pool area with old tables and trash.
Maintenance issues were also reported with instances of the pool being closed abruptly or under maintenance for extended periods. Despite these drawbacks, some guests still found the pool beautiful and good for a quick swim. However, improvements in maintaining the pool's temperature and cleanliness could significantly enhance guest satisfaction.
The parking at Hampton Inn by Hilton Hermosillo receives positive feedback from guests, highlighting its safety, security and convenience. The parking lot is described as spacious and well-monitored, providing ample and adequate parking space. Guests appreciate that the parking is free and included with their stay. The large parking zone allows for easy and comfortable parking. While the parking lot has some areas of dirt and loose gravel, overall, guests find it practical and convenient without the need for valet services.
Hampton Inn by Hilton Hermosillo is an excellent choice for families seeking a pleasant and comfortable stay. The hotel offers a family-friendly environment and boasts a good quality-price ratio, making it an ideal option for those traveling with children. Guests appreciate the well-maintained services and clean spaces, which contribute to a satisfying experience suitable for any traveler, especially families.
One of the standout features noted by guests is the inviting pool, which serves as a main attraction for children and a primary reason for families choosing this hotel. The rooms are described as very good and comfortable, enhancing the overall family-friendly atmosphere. While the family emergency protocols could use some improvement, the hotel remains a solid choice for those embarking on a family trip.
Hampton Inn by Hilton Hermosillo is often recognized as a top choice for business travelers. Combining modernity with functionality, it offers top-quality service and a range of facilities specifically catering to business needs. The hotel's business center and facilities for meetings are commendably functional, making it a convenient spot for business visitors.
Guests appreciate the high Wi-Fi service that proves vital for business activities. Quick reception and efficient hotel staff contribute to the overall positive experience, critical for those on tight schedules. The hotel offers a desk in the room, facilitating work and study without interruption.
Despite some issues, such as rooms without windows, the hotel generally meets the expectations of business travelers with valid service and operational efficiency. Although the breakfast buffet might not cater ideally to business needs, the overall stay experience at Hampton Inn Hermosillo is notably good for business trips.
The outdoor pool at the Hampton Inn by Hilton Hermosillo receives a mix of feedback from guests. Many commend the pool for its clean and beautiful appearance, describing it as a beautiful and pleasant addition to the modern hotel. The water quality is noted positively with mentions of good, well-monitored water and moderate temperature. Guests appreciate the overall good pool service provided and the feeling of safety around the pool area.
However, there are a few points of criticism. Several guests found the pool to be somewhat small and exposed. Temperature issues were also a recurrent theme with some describing the pool water as freezing cold. Occasional maintenance closures and the pool being unavailable contributed to overall disappointing experiences for some. Despite these drawbacks, the pool is still considered a nice, attractive feature by many visitors.
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Location
Breakfast
Positive notes highlight the inclusion of breakfast in the room rate, adding value and convenience. Numerous visitors appreciate the variety, deeming it sufficient to cater to different tastes and preferences. Good coffee and friendly service from the wait staff also contribute to the overall favorable experience.
However, some guests pointed out areas needing improvement. Criticisms include the repetition and simplicity of the breakfast menu, occasional scarcity of food and instances of cold or flavorless dishes. A few noted that basic options like hot cakes and fruit were missing and that more variety could enhance the experience. Despite these critiques, the general consensus leans towards satisfaction with the breakfast with many guests describing it as very good or excellent.
Dinner
However, several reviews indicated significant shortcomings. Complaints focused on the limited menu options and the slow service with some guests highlighting wait times of over an hour or even close to two hours for their meals. Additionally, a few guests were dissatisfied with the taste of the food and reported specific issues such as a salad containing a fly.
In summary, while there are instances of enjoyable meals, the consistency and efficiency of the restaurant service at Hampton Inn by Hilton Hermosillo appear to be areas in need of improvement.
Rooms
However, some downsides are noted. The most common criticism is the size of the rooms with numerous guests finding them too small. Issues with maintenance and room conditions, such as broken air conditioning, leaks and an overall need for upkeep, were mentioned. There are specific complaints about rooms smelling bad, lack of hot water and inadequate room items like missing chairs or tables. A few guests experienced problems with room readiness and incorrect room descriptions on the website.
Despite these issues, the comfort and cleanliness of the rooms are most frequently acknowledged, making the Hampton Inn by Hilton Hermosillo a generally dependable choice for travelers prioritizing these aspects.
Beds
Cleanliness
However, amidst the positive feedback, there have been occasional reports indicating inconsistencies in cleaning practices. Some reviews pointed out instances of unclean carpets, dirty windows and neglected corridors. Issues such as stained bed covers, hair on the bed and sink, as well as dirty pools and bathrooms, have been mentioned. Despite these isolated concerns, the general perception is that the cleaning service works hard to maintain a good standard, often exceeding guests' expectations in most areas.
Overall, the hotel is frequently described as very clean with guests appreciating the modern, comfortable and well-sanitized facilities. The staff's commitment to cleanliness and maintenance is evident, although a few areas could benefit from more attention to detail to ensure a consistently high standard across all rooms and shared spaces.
Staff
Particularly commendable is Mr. Javier, who has received multiple accolades for his exceptional support and helpful nature. Housekeeping and maintenance staff also stand out for their efficient and attentive service. Although there are isolated reports of slow reception service and occasional rudeness from some front desk employees, these incidents are overshadowed by the overall positive experiences shared by the majority of guests.
The breakfast and waitstaff receive consistent praise for their friendliness and attentiveness, enhancing the guest experience from morning to night. Despite occasional organizational hiccups and unmet service expectations, the general sentiment is that the Hampton Inn by Hilton Hermosillo provides excellent customer service, making it a recommended choice for travelers seeking welcoming and supportive hospitality.
Wi-Fi
Gym
Pool
However, there are significant concerns regarding the pool's usability. Many guests highlighted that the pool is not heated, leading to frequent mentions of cold or even freezing water, which made it uncomfortable for use. Some reviews also noted the pool's small size and its location in the shade, which prevents any sun warming. Cleanliness seems inconsistent with some reviewers pointing out dirty, murky water and an overall neglected pool area with old tables and trash.
Maintenance issues were also reported with instances of the pool being closed abruptly or under maintenance for extended periods. Despite these drawbacks, some guests still found the pool beautiful and good for a quick swim. However, improvements in maintaining the pool's temperature and cleanliness could significantly enhance guest satisfaction.
Parking
Family
One of the standout features noted by guests is the inviting pool, which serves as a main attraction for children and a primary reason for families choosing this hotel. The rooms are described as very good and comfortable, enhancing the overall family-friendly atmosphere. While the family emergency protocols could use some improvement, the hotel remains a solid choice for those embarking on a family trip.
Business
Guests appreciate the high Wi-Fi service that proves vital for business activities. Quick reception and efficient hotel staff contribute to the overall positive experience, critical for those on tight schedules. The hotel offers a desk in the room, facilitating work and study without interruption.
Despite some issues, such as rooms without windows, the hotel generally meets the expectations of business travelers with valid service and operational efficiency. Although the breakfast buffet might not cater ideally to business needs, the overall stay experience at Hampton Inn Hermosillo is notably good for business trips.
Outdoor Pool
However, there are a few points of criticism. Several guests found the pool to be somewhat small and exposed. Temperature issues were also a recurrent theme with some describing the pool water as freezing cold. Occasional maintenance closures and the pool being unavailable contributed to overall disappointing experiences for some. Despite these drawbacks, the pool is still considered a nice, attractive feature by many visitors.
Yes, Hampton Inn by Hilton Hermosillo has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hampton Inn by Hilton Hermosillo.
No, Hampton Inn by Hilton Hermosillo doesn't allow dogs.
Yes, parking facilities are available at Hampton Inn by Hilton Hermosillo.
Yes, Hampton Inn by Hilton Hermosillo has a gym.
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