Grand Mercure Allegra Hervey Bay

Hervey Bay -25.28274000, 152.88018500 , 468 The Esplanade, Torquay (Show on Map)
9.0
Excellent


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Summary of reviewsGrand Mercure Allegra Hervey Bay receives consistently positive reviews, greatly appreciated by guests for its prime location, top-notch amenities and exceptional service. Situated on the quieter part of the Esplanade and just steps away from a pristine beach, its central yet peaceful setting makes it ideal for both leisurely beach days and exploration of local attractions such as Urangan Pier and lively Scarness and Torquay. The proximity to numerous dining options and cafes ensures convenience and variety, while easy access to public transportation makes further exploration effortless.

The hotel's accommodation is frequently praised for its spaciousness, modern design and cleanliness. Apartments are noted for their large, bright and well-equipped spaces, including expansive kitchens and welcoming living areas with ample natural light and fresh air. Many rooms feature balconies with excellent views, enhancing the overall pleasant atmosphere. The well-maintained property includes luxurious touches and thoughtful amenities like a large heated swimming pool, rooftop terrace and private jacuzzis in select units.

Guest feedback highlights the high standard of cleanliness throughout the hotel, from rooms to common areas and the property is meticulously cared for by the friendly and helpful staff. Visitors commend the exceptional service, noting that staff members are warm, welcoming and go above and beyond to ensure a comfortable stay.

Technological amenities also receive positive feedback with many guests appreciating the fast and reliable WiFi, despite occasional connectivity issues. Communication with staff is particularly commended for effectiveness and friendliness.

The hotel’s pool area is another standout feature, often described as large, beautifully designed and consistently well-maintained. The heated pool is a hit among families and solo travelers, providing a relaxing and enjoyable environment.

Additionally, the secure, underground parking earns praise for adding convenience and peace of mind, despite minor issues with space for larger vehicles. The overall sentiment affirms that the parking facilities enhance the guest experience.

Although opinions on the beds are mixed with some finding them too soft or firm, the majority of reviews describe them as comfortable, contributing to a restful stay.

In summary, Grand Mercure Allegra Hervey Bay successfully combines a stellar beachfront location, luxurious and spacious accommodations and exceptional service to create an inviting and enjoyable haven for guests. The hotel is lauded for its modern amenities, clean environment and hospitable staff, making it a top choice for those seeking a comfortable and relaxing Hervey Bay getaway.
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  Outdoor Pool  


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5-Star Aparthotel

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Room Types
One-Bedroom Cypress Apartment Luxury 1-bedroom apartment with 2 bathrooms, full kitchen and laundry and access to a heated pool, gymnasium and sauna.

Two-Bedroom Apartment with Hot Tub These spacious apartments include a hot tub and garden view. No steps or handrail to assist access into the Jacuzzi. No steps or handrail to assist access into the Jacuzzi.

Two-Bedroom Apartment with Pool View These spacious apartments boast a view of the resort pool, designer kitchen and quality zoned air conditioning. No steps or handrail to assist access into the Jacuzzi.

Two-Bedroom Apartment with Direct Pool Access These apartments feature direct access to the lagoon style swimming pool.

Two-Bedroom Apartment with Water View These apartments feature lovely ocean views, a full kitchen, air conditioning and TVs.

Two-Bedroom Cypress Apartment Luxury 2 bedroom apartments, full kitchen and laundry and access to a heated pool, gymnasium and sauna.

One-Bedroom Apartment This spacious apartment includes 2 living rooms, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as garden views. The unit has 1 bed.

Two-Bedroom Apartment with King and Double Bed Guests will have a special experience as the apartment features a spa bath. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as garden views. The unit offers 2 beds.

Three-Bedroom Apartment This spacious apartment includes 1 living room, 3 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as a quiet street view. The unit has 5 beds.

Rooftop Ocean View Executive Apartment Featuring a private entrance, this air-conditioned apartment is comprised of 1 living room, 2 separate bedrooms and 3 bathrooms with a walk-in shower and a bath. The well-equipped kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment offers a washing machine, soundproof walls, a minibar, a flat-screen TV with cable channels, as well as sea views. The unit offers 2 beds.

Two Bedroom King/Queen Executive Oceanview This spacious apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, a private entrance, soundproof walls as well as sea views. The unit offers 2 beds.

Guest Reviews
9.0
Excellent
Location
Grand Mercure Allegra Hervey Bay boasts an enviable location that places guests right in the heart of coastal tranquility. Just cross the street and you'll find yourself on the pristine beach, making it an ideal setting for beach lovers. The property is situated on a quieter part of the Esplanade, ensuring a peaceful retreat while still being centrally located.

This excellent position is highly praised for its convenience. Guests have easy access to a variety of restaurants, cafes and shops, all within walking distance. Whether you're grabbing a morning coffee, indulging in Italian pastries or dining at top eateries, everything you need is just a short stroll away.

Public transport options are readily available with bus stops nearby, making it simple to explore the wider area. The location is superb for those who enjoy beachside walks or a leisurely stroll to local attractions such as Urangan Pier and the livelier areas of Scarness and Torquay.

The apartments themselves are spacious, clean and well-equipped, frequently highlighted for their luxurious feel and excellent facilities. Additional perks include a lovely pool, rooftop terrace and even a private jacuzzi in some units. Friendly and helpful staff further enhance the experience, making Grand Mercure Allegra a fantastic choice for a Hervey Bay getaway.

Overall, the combination of a prime beachfront location, central convenience and top-notch amenities makes this hotel a standout option for visitors looking to soak up the best of Hervey Bay.

Rooms
Grand Mercure Allegra Hervey Bay offers a delightful stay with its well-esteemed accommodations, perfect for a relaxing getaway. Guests highly regard the hotel’s apartments for their remarkable spaciousness and modern design. Many reviews highlight that the rooms are not only very large but also bright, clean and comfortable, ensuring a comfortable stay for families and couples alike.

Several guests have praised the apartment layouts, finding them excellently designed and well-equipped with necessary amenities. The kitchens are noted for being massive with ample storage space, adding convenience to long stays. The apartments also feature spacious bathrooms and living areas, often described as bright and welcoming.

The property itself is very well maintained with attention to cleanliness, modern furnishings and luxurious touches that live up to guest expectations. The living and dining areas feel expansive with large windows allowing plenty of natural light and fresh air. Balconies and specific rooms also offer great views, adding to the overall pleasant atmosphere.

Additional features such as good gym facilities, a fantastic heated swimming pool and the well-appointed rooms have been appreciated by guests. For those traveling with families, the large apartment sizes and thoughtful room layouts provide ample space and comfort.

With its modern appeal and excellent location, Grand Mercure Allegra Hervey Bay stands out as a top choice for those seeking luxury and convenience combined. The hotel successfully combines spacious living with modern comforts, catering to both short-term and extended stays.

Beds
Travelers to Grand Mercure Allegra in Hervey Bay have shared mixed reviews about the beds, predominantly highlighting a positive experience. Many guests described the beds as comfortable, super comfortable and even fabulous, contributing to a restful stay. The master beds garnered specific praise for their comfort with some guests also appreciating the spacious and modern rooms. The overall comfort extended to the pillows and bedding, which were often noted as clean and comfy.

However, opinions varied with a subset of reviews mentioning that some beds were either too soft or too firm. A few guests found the mattresses in the master bedrooms particularly uncomfortable, calling for a replacement. Issues such as sagging mattresses and overly firm pillows were also sporadically mentioned, suggesting some inconsistency in bed quality. Despite these concerns, the majority consensus leans towards a cozy and pleasant sleeping experience at this hotel.

The overarching theme across all reviews points to the welcoming and friendly nature of the staff, contributing to a positive atmosphere from the moment of arrival. The hotel's modern amenities and stylish room layouts further enhance the guest experience, making Grand Mercure Allegra a generally comfortable choice for visitors to Hervey Bay.

Cleanliness
The guest reviews for Grand Mercure Allegra Hervey Bay highlight an exceptional level of cleanliness throughout the property. Most guests found their rooms and apartments to be spotless, well-maintained and comfortable. The modern decor and spacious rooms received frequent praise, along with the well-equipped facilities that contributed to a clean and relaxing stay. The pool area and other amenities were consistently noted for their cleanliness, making it an attractive feature for families and individuals alike. Despite a few minor issues like occasional dirty dishes and infrequent lapses in housekeeping, the overwhelming consensus is that the property is meticulously cared for, providing a clean, comfortable and modern environment with friendly and helpful staff. The strategic location on the Esplanade also enhances the appeal for those seeking a relaxing city break with excellent amenities.

Staff
The guest reviews for Grand Mercure Allegra Hervey Bay consistently praise the hotel's staff for their friendliness, helpfulness and exceptional service. Guests frequently mention that the staff were both warm and welcoming, making the entire experience pleasant from start to finish. Specific mentions of staff members such as Andrew and Aimee highlight their supportive nature and the valuable assistance they provided to guests.

Reception staff were particularly noted for being excellent and informative with prompt and courteous responses to guest inquiries. The management team, including individuals like David, also received commendations for their efficiency and accommodating demeanor. Guests also appreciated the superb customer service, noting that staff went above and beyond to ensure a comfortable stay.

Overall, the staff's friendliness, helpful attitudes and welcoming nature leave a lasting positive impression on guests, contributing significantly to the high level of satisfaction reported in the reviews.

Wi-Fi
Guests of the Grand Mercure Allegra Hervey Bay have mixed reviews about the hotel's WiFi services, but there's a lot of positive feedback. Many visitors appreciated the fast, reliable WiFi with good speeds, making it some of the best they encountered on their trip. Free WiFi is available in every room and when it works, it's high-speed and dependable. However, some guests experienced difficulties logging onto the network or found the connection dropped out occasionally. Despite these issues, the overall sentiment points to a good internet experience for most visitors.

Communication with the staff also received several mentions, emphasizing effective and friendly interactions. It seems that any internet problems were addressed promptly, even if not always resolved immediately. Overall, the hotel's WiFi and staff communication appear to be strong points, making for a generally positive guest experience.

Pool
Grand Mercure Allegra Hervey Bay's pool scene garners high praise from guests, who frequently highlight its exceptional features. The pool is described as large, spacious and heated, offering a consistently pleasant temperature that appeals to families and solo travelers alike. The size of the pool ensures it never feels crowded, even with multiple guests enjoying a swim simultaneously. Cleanliness is a recurring theme with the pool and surrounding facilities maintained to a sparkling standard.

Guests also appreciate the beautiful and modern design, which adds to the overall relaxing vibe of the area. Children particularly enjoy the pool, making it a family-friendly highlight of their stay. The well-appointed pool area is complemented by convenient proximity to good dining options within walking distance, enhancing the overall experience.

In summary, the heated, spacious and beautifully kept pool at Grand Mercure Allegra Hervey Bay is consistently lauded as a standout feature, making it a centerpiece of guests’ stays and an idyllic spot to unwind.

Beach
The Grand Mercure Allegra Hervey Bay enjoys a prime location with exceptional proximity to the beach, making it a favorite among guests seeking a marine getaway. Guests repeatedly emphasize how the beach is conveniently right across the road, making it easy to access and ideal for quick visits or leisurely days by the sea. The calm, patrolled beach is perfect for families, ensuring a safe environment for children to play.

The apartments themselves are praised for their comfort and cleanliness, offering a lovely, cosy layout that often includes beautiful views of the beach. The beachfront location not only provides scenic vistas but also contributes to the overall serene and quiet atmosphere of the stay.

Those who visited appreciated the superb location that allows for easy walking to the beach, adding to the overall enjoyable experience at the Grand Mercure Allegra. The design and decor of the apartments, combined with their spacious and comfy setup, further enhanced guests' stays, making it an ideal spot for both relaxation and beach activities.

Parking
Guests at Grand Mercure Allegra Hervey Bay generally appreciate the secure and convenient parking facilities available at the hotel. Reviews frequently highlight the availability of easy and secure parking in the underground garage with direct access to the units, which adds a sense of safety and ease for travelers.

Many guests valued having a designated free parking spot, which alleviated worries about finding a spot upon return. The automated and basement setup of the parking was often noted for its efficiency and ease of access.

On the flip side, some travelers found parking spaces to be a bit tight, especially for larger vehicles and noted that maneuvering in and out could be challenging due to limited space. Additionally, a few guests mentioned that managing keys and remote controls required for the secure car park could be inconvenient, particularly when separate members of a party were headed to different destinations.

Despite these minor inconveniences, the overall sentiment remains positive, emphasizing the secure and reliable nature of the parking amenities provided by the hotel.

5 Star
At the Grand Mercure Allegra Hervey Bay, guests frequently rave about their experiences, highlighting exceptional stays and perfection in various aspects. Many describe their stay as beyond expectations and deserving of a 10/10 rating. The location adds to the allure, making it a great place for a luxurious getaway. Reviewers consistently note the five-star service and facilities with some calling it the only place to stay in Hervey Bay due to its luxurious offerings. While a few mention that the experience felt more like a lower-end four-star, the overall consensus is that it offers a remarkable stay with top-notch accommodations.

Rooms with Jacuzzi / Hot-Tub
Grand Mercure Allegra Hervey Bay features large, modern rooms that come with various spa amenities highly praised by guests. Many reviews highlight the heated pool as a delightful feature, often described as lovely. The hotel offers a range of jacuzzi and hot tub options with several rooms boasting private hot tubs on the balcony or in the courtyard. Guests consistently mention the fantastic nature of these amenities, noting the spa and hot tubs as both lovely and beautiful. The courtyard with its large space and great spa bath also received positive comments, reinforcing the luxurious experience provided by the hotel's spa facilities.

Outdoor Pool
The outdoor pool at Grand Mercure Allegra Hervey Bay has received overwhelmingly positive feedback from guests. Described as a large and well-maintained space, the pool is heated, which makes it comfortable for swimming at any time. Many reviewers highlighted that the pool is sensational, amazing and gorgeous, often praising its warmth and inviting temperature. The size with one guest noting it is a huge 22-metre pool, is ideal for swimming laps or enjoying a leisurely dip. The surrounding pool area is equally lovely, creating a pleasant environment for relaxation. Overall, the heated pool stands out as a fantastic feature of the property, impressing guests with its appeal and functionality.

Boutique-Style
Grand Mercure Allegra Hervey Bay is praised for its modern and clean boutique style, offering a serene and quiet environment. The rooms are noted for their good size, providing ample space for a comfortable stay. The property is very well maintained and decorated, adding to its charm. Guests describe it as a hidden gem in Hervey Bay with a lovely boutique appeal and a small, intimate setting. Although it's essentially an apartment complex, it boasts a predominantly residential character which some may find less suitable for holiday letting but ideal for a more tranquil stay.

Luxury
Grand Mercure Allegra Hervey Bay offers very luxurious accommodation that promises an indulgent stay. This hotel provides high standards and generous amenities, making it an ideal choice for those seeking a perfect, albeit budget-stretching, break. Guests consistently highlight the luxurious, spacious and relaxing nature of the apartments which are also praised for their modernity and cleanliness. The property boasts palatial and modern rooms that are both comfortable and private, appealing to families and individual travelers alike. The beds are particularly noted for their superior comfort. With multiple mentions of luxury and a 5-star listing, this hotel ensures a lavish and comfortable experience for its guests.

Beachfront
Grand Mercure Allegra Hervey Bay boasts a fantastic location that is consistently praised by guests for its direct and easy access to the beach. Nestled directly across the road from the beachfront, the property offers a seamless transition from accommodation to the sparkling shores. The surrounding area is conveniently close to a variety of restaurants and cafes, making it easy for visitors to enjoy local dining options.

The hotel's accommodations are described as spacious and beautifully laid out with comfortable beds ensuring a restful stay. Guests appreciate the quiet, serene atmosphere that complements the beautiful setting, allowing for a relaxing getaway. The clean and well-maintained facilities further enhance the overall experience, making Grand Mercure Allegra Hervey Bay a top choice for those seeking both comfort and proximity to the beach.


Yes, Grand Mercure Allegra Hervey Bay has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Grand Mercure Allegra Hervey Bay.

No, Grand Mercure Allegra Hervey Bay doesn't allow dogs.

Yes, parking facilities are available at Grand Mercure Allegra Hervey Bay.

Yes, Grand Mercure Allegra Hervey Bay has a gym.

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