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Ensana Thermal Aqua

Heviz , Kossuth Lajos út 13-15 (Show on Map)

8.7

Very Good

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Summary of reviewsEnsana Thermal Aqua is highly regarded for its excellent location, providing a serene and convenient retreat. Nestled in a green, park-like area near Lake Hévíz, guests enjoy easy access to nature and urban amenities such as markets, shops and restaurants. The beautiful surroundings are well-maintained, ideal for leisurely walks or bike rides and local attractions like Lake Balaton and Keszthely town are easily accessible.

The breakfast experience at Ensana Thermal Aqua receives high marks for its plentiful, delicious and diverse options, catering to various dietary needs with gluten-free and lactose-free products. Guests appreciate the rich variety, though some note the selection can be monotonous. Overall, the breakfast buffet ensures a hearty and satisfying start to the day.

The dining experience extends beyond breakfast with an all-inclusive service that impresses many guests. The meals are known for their delicious, varied and well-prepared dishes, featuring both international and Hungarian cuisine. The dining hall’s flexible hours and the constant availability of food and drinks add to the convenience, making the experience highly recommended despite a few minor criticisms about repetitive dishes or specific dietary restrictions.

The rooms at Ensana Thermal Aqua are a mix of modern, beautifully renovated spaces and older, less-updated ones. The renovated rooms are praised for cleanliness, comfort and attractive décor with superior rooms offering picturesque lake views. However, some standard rooms could benefit from refurbishment to address issues like outdated furnishings and occasional noise. Nonetheless, the hotel’s commitment to cleanliness is evident with many guests appreciating the immaculate state maintained throughout the facilities.

The staff at Ensana Thermal Aqua receive high praise for their friendliness, helpfulness and professionalism. Service in the dining area is notably prompt and attentive, while the reception staff is efficient and accommodating, often multilingual. The overall guest experience is significantly enhanced by the dedicated and kind personnel.

While the hotel's WiFi service is an area that could use improvement with some guests experiencing weak and unreliable connections, the spa and wellness facilities make up for it. The newly renovated wellness center, thermal pools and various treatments receive high praise for their quality and the relaxing environment they provide. The fitness center, though appreciated for its presence, could benefit from more modern equipment and better air conditioning.

The pool area at Ensana Thermal Aqua is another highlight with both indoor and outdoor options that cater to diverse preferences. Guests enjoy the clean, thermal waters, ample sunbeds and the overall soothing atmosphere. However, some suggest that the pool area could benefit from expansion to reduce crowding, especially in winter.

Parking is a noted challenge with limited spaces causing frustration. The small, often crowded parking area requires a fee and availability is not guaranteed, which has been a point of contention among guests.

Overall, Ensana Thermal Aqua is highly recommended for its location, dining, cleanliness, staff and wellness offerings. The hotel's serene environment, coupled with beautiful surroundings and diverse amenities, makes it a top choice for a relaxing and rejuvenating stay in Hévíz.
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Room Types

Superior Double Room with Wellness and Fitness Access This room has elegant, modern furnishings, a flat-screen satellite TV, a minibar and a bathroom with a walk-in shower. Please note that pets are not allowed in this room type.

Superior Suite with Wellness and Fitness Access This modern suite comes with a separate bedroom, a living room with a sofa bed and a kitchenette. It provides views of the park. Please note that pets are not allowed in this room type.

Premium Double Room with Wellness and Fitness Access Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as garden views. The unit offers 1 bed.

Twin Room Offering free toiletries and bathrobes, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as garden views. The unit offers 2 beds.

About Ensana Thermal Aqua

License: SZ22051351

Guest Reviews

8.7

Very Good

Location

Ensana Thermal Aqua boasts an enviable location, frequently praised for its convenience and serene environment. Nestled in a green, park-like area, the hotel offers a peaceful retreat while being close to the city center. Guests appreciate its proximity to the famous thermal lake, Lake Hévíz, which is just a short walk away. The location is ideal for those who enjoy nature and tranquility without being far from urban amenities like markets, shops and restaurants.

The surrounding area is described as beautiful and well-maintained, perfect for leisurely walks or bike rides. The hotel's placement allows easy access to local attractions, including Lake Balaton, Keszthely town and its stunning basilica and castle. Visitors also note the convenience of public transportation with a central tram stop right in front of the hotel.

Overall, Ensana Thermal Aqua is highly regarded for its excellent location, making it a top choice for a relaxing vacation in Hévíz.

Breakfast

Ensana Thermal Aqua offers an all-inclusive breakfast experience that consistently receives high marks for its plentiful and delicious options. With an abundant selection, guests appreciate the array of gluten-free and lactose-free products and even the unique touch of offering champagne every Sunday. Many found the breakfast to be excellent and satisfactory, showcasing a rich variety of food that caters to diverse tastes. The buffet style ensures everyone finds something to enjoy, from fresh vegetables and fruits to rich pastries and cakes.

However, the breakfast does have some drawbacks. Several guests pointed out that it can become monotonous with the selection remaining the same day after day. While the food is generally well-received, some noted that certain items, like scrambled eggs, were overcooked or that the coffee machine seemed outdated. Others mentioned that the quality of the fruit was not always top-notch.

Despite these few criticisms, the overall consensus is that the breakfast at Ensana Thermal Aqua is sufficient, hearty and very good. The wide selection and excellent cuisine make it a pleasant start to the day.

Dinner

Ensana Thermal Aqua offers an impressive dining experience that has garnered substantial praise from its guests. The all-inclusive dining service stands out for its generosity with meals available nearly all day. The food, characterized by its delicious and varied options, is consistently well-prepared and plentiful. Guests particularly appreciate the wide selection and quality, indicating a variety of international and Hungarian dishes.

Breakfast, lunch and dinner receive high marks with highlights including an extensive dessert selection and a variety of wines. Many guests note that the cuisine could hold its own anywhere with the chef receiving special commendation. The dining hall's flexible hours and the constant availability of food and drinks add convenience.

Despite the overwhelmingly positive feedback, a few guests felt the dinner options could be more diverse and some noted an excess of repetitive or heavy dishes. Issues with oversalted food were mentioned occasionally. Additionally, there were remarks about the limited options for those with dietary restrictions, such as vegans and those needing fresh vegetables.

Overall, the dining experience at Ensana Thermal Aqua is highly recommended with a myriad of delicious, varied and well-prepared meals that cater to many tastes, leaving guests satisfied and eager to return.

Rooms

Ensana Thermal Aqua boasts beautifully renovated rooms that guests find very clean, comfortable and spacious. Many reviews highlight the modern, tasteful furnishings and practical equipment in both the rooms and bathrooms, making the stay pleasant and functional. Superior rooms on the higher floors offer a particularly attractive option, featuring beautiful lake views and more up-to-date amenities.

Despite the overall positive feedback, there is a significant variance in the quality of rooms with some older or standard rooms in need of urgent renovation. Guests noted outdated décor, worn-out furnishings and occasional issues with air conditioning and cleanliness, such as old carpets or mold in the bathrooms. Noise from adjacent rooms or construction work also detracted from some experiences.

Many appreciated the spaciousness and comfort of the rooms. Accessibility and guest care are emphasized with polite and friendly staff contributing to a positive environment. Some rooms provide lovely panoramic views and amenities like bathrobes and modern bathrooms with great showers are well-received.

However, issues like non-functional air conditioning, lack of balconies and retro furnishings on lower floors suggest an inconsistency in room standards. Rooms on higher floors or in the renovated sections are often recommended for a better experience.

Overall, Ensana Thermal Aqua's rooms range from outstandingly modern and beautiful to quite dated, depending on the specific allocation. Nevertheless, the hotel's commitment to cleanliness, comfort and improving room quality is evident.

Beds

Nestled in the picturesque locale of Ensana Thermal Aqua, the hotel promises a restful night with its abundance of comfortable beds, receiving high acclaim from numerous guests for their cozy and plush feel. Visitors frequently highlight the softness of the bedding, appreciating the welcoming embrace of well-maintained mattresses and pillows. Despite occasional comments about some beds and pillows needing updates, the overall experience seems delightful, particularly for those staying in updated or superior rooms.

Guests have found the beds to be diverse in firmness, catering to various preferences, but some mention that older mattresses in non-renovated rooms may be less supportive. The layout of two single beds pushed together is common, though it sometimes causes inconvenience as they tend to slide apart. However, the presence of spacious, large beds in certain rooms pleases many.

While a few guests have noted discomfort due to sagging or overly hard mattresses and some beds coming on wheels were a hassle, the predominant sentiment leans towards satisfaction. Staff efforts in maintaining cleanliness and comfort shine through, ensuring fresh bedding and well-prepared rooms.

In essence, 'Ensana Thermal Aqua' maintains a high standard of comfort with a few noted areas for improvement, making it a generally appealing choice for travelers seeking rest and relaxation.

Cleanliness

Ensana Thermal Aqua consistently receives praise for its exceptional cleanliness, making it a standout choice for travelers who prioritize hygiene. The rooms are often described as clean, tidy and well-maintained, providing a comfortable and pleasant stay for guests. The entire hotel, from the lobby to the pools, maintains a high level of cleanliness with even the outdoor and indoor pools being regularly highlighted for their upkeep.

Many reviews mention the immaculate state of their rooms upon arrival, emphasizing the professional standards of the cleaning staff. Guests appreciate the overall clean atmosphere of the hotel, including the beautifully maintained gardens and facilities. The cleanliness extends to the public areas such as the spa and wellness sections, although there are occasional remarks about lapses in cleanliness, particularly in the thermal baths and around some carpets.

Despite a few isolated incidents of superficial cleaning or specific issues like dirty pool tiles and insect sightings, the general sentiment remains overwhelmingly positive. The regular and attentive cleaning schedule ensures that rooms and common areas are kept in top condition, contributing to a relaxing and stress-free environment.

In summary, Ensana Thermal Aqua largely impresses guests with its cleanliness, making it an ideal choice for those seeking a well-maintained and hygienic stay.

Staff

Ensana Thermal Aqua boasts an exceptional team that significantly enhances the guest experience. The hotel staff is frequently praised for their friendliness, helpfulness and professionalism, contributing to a welcoming environment. Guests highlight the prompt and attentive service in the dining area, where staff go the extra mile to ensure a pleasant experience. The reception staff is noted for their efficient, quick check-in processes and accommodating nature. Multilingual abilities, including German, English and occasionally Slovak, further reflect the staff's readiness to assist international guests.

Though there are occasional mentions of inconsistencies, such as some uncooperative or less friendly interactions, the overall sentiment is overwhelmingly positive. Housekeeping and maintenance teams also receive commendations for their diligent and speedy service. Whether it's the courteous waiters or the kind receptionists, the teams across various departments, from check-in to dining, consistently receive high marks for their attentiveness and dedication.

Overall, the staff at Ensana Thermal Aqua are lauded as a friendly, service-oriented and professional team that significantly contributes to guests' enjoyable and memorable stays.

Wi-Fi

Ensana Thermal Aqua offers a range of amenities including food, room, spa, pool and helpful staff. However, one area that consistently receives mixed reviews is the hotel's WiFi service. While some guests have found the internet to be fast, steady and good, others have experienced significant issues. The WiFi is often described as weak, unreliable or completely non-functional in certain rooms, particularly on the upper floors and in the spa and garden areas. Some visitors found themselves needing to go to the lobby to get a decent connection. Although there are pockets within the hotel where the WiFi signal is strong, this inconsistency can be frustrating for those who require a stable internet connection throughout their stay. Improving the WiFi quality, especially in the guest rooms, would greatly enhance the overall experience.

Spa

Ensana Thermal Aqua impresses with its array of high-quality spa and wellness facilities. The hotel boasts a newly renovated wellness center and sauna area, offering guests a luxurious experience. The in-house spa is commended for its exceptional treatments and attentive staff, providing a perfect spa experience. The two thermal pools are particularly praised, noted for their cleanliness and the healing properties of the sulfur-infused thermal water which is especially beneficial for the joints.

Visitors appreciate the varied and comprehensive wellness offerings. The thermal baths are consistently highlighted as splendid and of high quality with guests enjoying both the indoor treatment pools and the outdoor heated pools. The spa area, although sometimes mentioned as being on the smaller side, is generally regarded as clean and well-maintained, ensuring a comfortable and pleasant environment for relaxation.

The wellness section includes a multitude of facilities and treatments, including massage therapy, sulfur baths and hydrotherapy options, catering to a wide range of preferences. Despite some reviews noting that the pool and spa areas can get crowded and the facilities might feel dated, the overall sentiment towards the wellness services remains positive.

Guests also laud the hotel's great all-inclusive service and the plentiful, tasty selections at the buffet. The surroundings and overall atmosphere contribute to a relaxing and enjoyable stay, making Ensana Thermal Aqua a commendable choice for those seeking a rejuvenating spa experience.

Gym

Ensana Thermal Aqua offers fitness enthusiasts a variety of experiences. The hotel's fitness center stands out as both a highlight and an area for improvement. Visitors appreciate the presence of a modern and spacious gym that is generally well-equipped and clean. Fitness classes, including a popular daily gym class in the pool, add a dynamic element to the workout options.

However, some guests have noted that the gym is located in a different building and can be quite outdated with equipment that needs upgrading. The air conditioning in the gym has also been reported as non-functional at times. Significantly, the fitness center seems under-equipped for peak times and more gym facilities and machines are desired to meet guest needs. Despite these concerns, the overall presence of a fitness center and the variety of classes offered contribute positively to the wellness experience at Ensana Thermal Aqua.

Pool

Ensana Thermal Aqua boasts a variety of pools that cater to diverse preferences with both indoor and outdoor options. Visitors frequently praise the clean and well-maintained pools, highlighting the soothing thermal waters from Lake Hévíz, which are perfect for relaxation. The pool area offers plenty of sunbeds, ensuring guests can find a spot whether they prefer shade or sun.

The hotel features heated pools, a delightful thermal spa and separate pools for children, making it a family-friendly choice. Guests appreciate the range of water temperatures available in the thermal pools with some praising the massage and hot pools, although a few noted the outdoor pool was occasionally cooler than expected.

Despite the pools' cleanliness and the overall positive experience, some reviewers mentioned that the pool area could benefit from expansion, as it can become crowded. A few critiques also pointed out that a more advanced cleaning regime might be necessary and that a larger pool area is desired, especially during winter months when outdoor options are limited.

Overall, Ensana Thermal Aqua provides a great swimming experience with its excellent range of pools and thermal waters, complemented by beautiful views and a unique poolside atmosphere.

Parking

Ensana Thermal Aqua appears to face significant challenges with its parking facilities, as frequently highlighted by guest reviews. Guests uniformly express concerns over the limited number of parking spaces available, contributing to difficulties in finding spots, particularly during busy periods. The parking area is described as small and often crowded with some guests noting that construction activities have further reduced the available spaces. Many customers are frustrated by the need to pay for parking, which they feel is unusual and not clearly communicated beforehand. The hotel provides both outdoor and underground parking options, but finding a spot can still be challenging. Additionally, despite the fee, there is no guarantee of securing a space, which has added to the dissatisfaction. Some guests have pointed out that an expansion of the parking lot would significantly improve the situation. Overall, while parking is provided, its limited capacity, coupled with the additional cost, has left many guests disappointed.

Family

Ensana Thermal Aqua offers a commendable range of activities and facilities for families with children, ensuring a child-friendly stay. Guests frequently highlight the abundance of activities designed for kids, including thoughtfully equipped playhouses and various attractive corners with pools. The hotel also features dedicated spaces such as children's areas and paddling pools that kids find delightful.

Families appreciate the child-friendly meal times and services with high chairs readily available and the staff providing a welcoming environment. The hotel's large area is notably family-oriented, providing plenty of opportunities for playful engagement. Special mentions are made of the fenced-off children's area and the separate animators for children, which help give parents some much-needed relaxation time.

Despite these numerous positives, a few areas could use improvement, such as the spa, which some find a bit outdated for children and the lack of baby food options. The nighttime activities for kids could also be more ample. However, Ensana Thermal Aqua remains a favorable option for a family getaway, especially for those with small children, owing to its great location, spacious environment and dedicated staff aiming to make the stay enjoyable for both parents and their little ones.

4 Star

Ensana Thermal Aqua is portrayed as a comfortable 4-star hotel, delivering a genuinely pleasant experience with an accessible price-to-service ratio that appeals to many. The hotel prides itself on luxury relaxation and many guests appreciate its overall value for the cost. The all-inclusive nature of the stay adds convenience and enhances the positive experience for visitors.

The hotel consistently maintains a four-star standard with classic features and true four-star services. Some reviews mention excellent service levels consistent with the four-star rating, highlighting the satisfaction of numerous guests with what the hotel offers.

However, there are areas where the establishment falls short of four-star expectations. Issues such as the high charges for services, subpar parking spaces and the quality of the food selection needing improvement have been pointed out. Additionally, the accessibility of certain rooms has been critiqued as not befitting a four-star status.

Concerns about phone service and thorough cleaning regarding viruses and possible fungi were expressed, although these did not significantly overshadow the overall cleanliness reported by most guests.

While some reviews suggest that the hotel doesn’t entirely live up to a four-star designation, many agree that it delivers a solid experience, especially for its price point. Overall, Ensana Thermal Aqua seems to strike a balance between classic four-star offerings and budget-friendly accessibility, making it a reasonably attractive option for visitors seeking relaxation and convenience.

Business

Ensana Thermal Aqua offers a highly commendable experience for business travelers with services described as flawless and particularly well-suited to business trips. The hotel is recognized for its excellent range of procedures, including massages, spinal traction and wraps, providing ample opportunities for relaxation amidst busy schedules. Additionally, there are numerous supplemental facilities catered to smaller business needs, ensuring practical solutions for professional engagements. The institution also organizes transfers, adding a layer of convenience for those traveling for work. Business travelers can expect a professional and accommodating environment at Ensana Thermal Aqua.

Accessible

Ensana Thermal Aqua has received positive feedback regarding its accessibility for guests with disabilities. Visitors have highlighted that the hotel is generally nice and accessible with specific mentions of rooms designed for disabled people. These rooms are described as spacious and accommodating, meeting the needs of guests with limited mobility. The bathrooms are also accessible, making it easier for wheelchair users to navigate the facilities.

The hotel's public areas are noted to be accessible, which allows for easy movement throughout the premises. Additionally, guests found the en-suite facilities wheelchair-friendly. The staff is frequently praised for being responsive and attentive, ensuring that any accessibility-related issues are promptly addressed.

The overall environment of the hotel supports accessibility, making it convenient for both adults and elderly guests, including those with mobility challenges. Although the number and size of the pools were mentioned as somewhat insufficient, the general accessibility of Ensana Thermal Aqua seems to be well-received by its guests.

Heated Pool

Ensana Thermal Aqua offers an array of delightful heated pools that have garnered much praise from guests. Highlighted within the reviews, the hotel's pools feature warm, therapeutic waters sourced from the lake, providing a therapeutic and relaxing experience. Guests noted the availability of towels by the poolside, making it convenient for a refreshing dip.

The heated pools, available both indoors and outdoors, maintain a pleasant temperature throughout the year, even allowing for a unique swimming experience during snowy weather. Some pools come with jets, adding an extra layer of relaxation to the serene ambiance.

Additionally, the hotel boasts pools with varying temperatures, catering to different preferences. Guests especially enjoyed the warm thermal pools, which are said to have healing properties. The inclusion of a heated towel rail in the bathrooms further enhances the comfort level. However, it was noted that one of the adventure pools was cold and some medicinal pools were found to be too hot by some guests.

Overall, the well-maintained heated pools at Ensana Thermal Aqua provided a superb, rejuvenating experience to guests, making the swim both enjoyable and beneficial.

Outdoor Pool

Ensana Thermal Aqua offers a variety of outdoor pool experiences that cater to different preferences. The meticulously maintained outdoor pools provide an enjoyable setting with plenty of sunbeds available for relaxation. Guests highlight the presence of a warm outdoor pool with a comfortable water temperature of 36-38 degrees and an additional thermal pool for year-round use, ensuring a pleasant experience regardless of the season.

The hotel's outdoor pools are beautifully designed and surrounded by abundant greenery, contributing to a serene environment. Despite some feedback about the cold temperature of certain pools and seasonal closure of summer pools, the overall consensus is positive regarding the outdoor facilities. The presence of heated pools and a specific outdoor wellness pool also receive favorable mentions.

Families can appreciate the dedicated outdoor children's pool and the ample sun loungers ensure that every guest finds a suitable spot. While some observations note that a few outdoor pools could benefit from warmer water or improvements in condition, the excellent selection of indoor and outdoor pools generally leaves a strong positive impression. The all-inclusive offering, featuring excellent food, complements the overall relaxing and enjoyable experience at Ensana Thermal Aqua.

Indoor Pool

Ensana Thermal Aqua offers a satisfying indoor pool experience complemented by a variety of facilities that appeal to different preferences. The hotel boasts multiple indoor therapeutic pools that are well-maintained and clean with many highlighting the healing benefits of the thermal water. Guests appreciate the indoor pool that seamlessly connects to an outdoor area, allowing for a versatile swimming experience. Families with children are accommodated too, thanks to the separate small pool designed specifically for kids.

The indoor wellness area, which includes pools with different temperatures, has received high praise for its design and functionality. Despite an occasional comment on slight chilliness in one of the pools and temporary closure for maintenance, the overall sentiment toward the indoor swimming offerings remains largely positive. The calming presence of beautiful park trees surrounding the pools enhances the relaxing atmosphere, making the indoor pools a standout feature of the Ensana Thermal Aqua hotel.

Honeymoon

Ensana Thermal Aqua has garnered praise as a honeymoon destination with reviewers highlighting its romantic ambiance and intimate environment. Couples appreciate the great honeymoon suite and the special packages that cater exclusively to them. The hotel is mentioned as an ideal and perfect spot for a honeymoon, promising a dream come true experience. Although some reviews lack detailed mentions of honeymoon-specific amenities, the overall sentiment suggests it offers good value for those seeking a romantic getaway.

Luxury

Ensana Thermal Aqua offers an elegant and luxurious experience, ideal for a romantic getaway for two. Guests can enjoy high-end rooms equipped with exclusive amenities and premium services. The newly renovated rooms on the higher floors are particularly stunning, providing a blend of modernity and refinement. The luxurious wellness facilities add to the overall plush experience, ensuring guests have a complete and relaxing stay. For those seeking an elevated level of comfort, opting for the superior rooms is highly recommended and worth the extra cost. The price-performance ratio is commendable, making it a compelling choice for travelers looking for a select, high-quality stay with luxurious food and facilities.

Romantic

Ensana Thermal Aqua appears to be a favorable destination for couples seeking a romantic retreat. Guests highlight its capacity for romantic relaxation for two, making it an ideal choice for a great romantic getaway. The hotel is perfect for couples aiming for both a romantic and relaxed weekend or vacation. Its tranquil atmosphere offers the quietness desired for a peaceful stay, enhancing the romantic experience. Although suggestions for minor improvements like additional attentiveness and amenities such as night lights in the bathroom were noted, many guests consider their stay a dream come true when enjoying time with their partner.

Dog Friendly

Ensana Thermal Aqua is recognized for being a pet-friendly hotel that welcomes dogs and other small pets, creating a comfortable experience for both pets and their owners. Guests have specifically appreciated the positive treatment they and their pets received, noting that their dogs felt happy and comfortable during their stays. The hotel is recommended for those traveling with dogs, making it a viable option for pet owners.

However, it's important to be aware that the hotel strictly adheres to pet-related charges. There is a notable surcharge for accommodating pets with some guests finding the fee for small dogs to be particularly high. Despite this, the general feedback emphasizes the warm treatment and friendliness of the staff towards pets.

On the downside, some reviews pointed out that dogs are not allowed in certain areas and that specific amenities or services for pets could be improved. Nevertheless, the overall sentiment remains positive with many guests appreciating the accessibility and option to bring their pets along. The natural setting of the pools and the welcoming attitude towards animals make Ensana Thermal Aqua a consideration for pet owners looking for a hospitable stay.

Yes, Ensana Thermal Aqua has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at Ensana Thermal Aqua.

Yes, Ensana Thermal Aqua welcomes dogs.

Yes, parking facilities are available at Ensana Thermal Aqua.

Yes, Ensana Thermal Aqua has a gym.

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