Ala Moana Hotel - Resort Fee Included
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Summary of reviewsAla Moana Hotel - Resort Fee Included enjoys an excellent location in Honolulu, placing guests near key attractions such as the Ala Moana Shopping Center and Ala Moana Beach Park. Its proximity to the Hawaii Convention Center and easy access to public transportation make it a convenient choice for both leisure and business travelers.
The breakfast experience is generally favorable, praised for its variety and fresh offerings, though some guests find it repetitive and overpriced. Dinner options receive mixed reviews with the Signature Steakhouse lauded for its food and views but cited as expensive with intermittent service hiccups. Alternative dining options like the food court and Da Da Cafe are also well-regarded.
Guest rooms offer a mixed experience, appreciated for cleanliness and useful amenities but criticized for being small and outdated. Common areas are clean and modern, though specific issues with room maintenance and occasional discomfort are noted.
The staff are generally seen as friendly, professional and efficient, although inconsistencies in customer service from the reception team are occasionally mentioned. Free WiFi is appreciated but reliability issues persist, particularly with in-room connections.
The hotel's gym is well-received for its equipment and cleanliness and the pool area, though attractive and family-friendly, is sometimes too crowded and in need of better services. Spa services, though praised for individual treatments, are limited due to closures and minimal activities.
Parking is a notable concern with guests frequently pointing out high costs and the inconvenient layout of the parking facilities.
In summary, Ala Moana Hotel - Resort Fee Included provides a comfortable stay with an exceptional location and quality amenities, though it has areas needing improvement, particularly in room updates, service consistency and value for price paid.
Categories
The breakfast experience is generally favorable, praised for its variety and fresh offerings, though some guests find it repetitive and overpriced. Dinner options receive mixed reviews with the Signature Steakhouse lauded for its food and views but cited as expensive with intermittent service hiccups. Alternative dining options like the food court and Da Da Cafe are also well-regarded.
Guest rooms offer a mixed experience, appreciated for cleanliness and useful amenities but criticized for being small and outdated. Common areas are clean and modern, though specific issues with room maintenance and occasional discomfort are noted.
The staff are generally seen as friendly, professional and efficient, although inconsistencies in customer service from the reception team are occasionally mentioned. Free WiFi is appreciated but reliability issues persist, particularly with in-room connections.
The hotel's gym is well-received for its equipment and cleanliness and the pool area, though attractive and family-friendly, is sometimes too crowded and in need of better services. Spa services, though praised for individual treatments, are limited due to closures and minimal activities.
Parking is a notable concern with guests frequently pointing out high costs and the inconvenient layout of the parking facilities.
In summary, Ala Moana Hotel - Resort Fee Included provides a comfortable stay with an exceptional location and quality amenities, though it has areas needing improvement, particularly in room updates, service consistency and value for price paid.
Hotel with Spa
Ala Moana Hotel boasts a luxurious spa, Dada Salon & Spa, located on the third floor of the hotel. This "One Stop Shop" offers a wide range of personal care services, including massages, facials, hair styling, manicures, and more. The salon is home to 40 stylist stations and 16 hair wash stations, as well as six "Head Spa" beds inspired by Asia. Dada Salon & Spa is equipped with some of Hawaii's finest stylists and features exclusive hair care products from well-known brands. In addition to hair services, the spa also offers a variety of treatments including facials, permanent makeup, waxing, skin treatments, and massages. For nail care, Nails by Bellissima Hawaii Nails & Beauty is located inside the spa. For medical needs, the Ala Moana Walk-In Medical Clinic is also located within the spa, offering treatments like Botox, dermal fillers, and urgent care services.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Skyscraper Hotel
3-Star Hotel
Hotel with Outdoor Pool
About Ala Moana Hotel - Resort Fee Included
License: TA-090-408-7552-01
Guest Reviews
Location
Breakfast
However, there are a few areas where guests believe improvements could be made. Some reviews point out the lack of variety with the menu remaining the same every day and note limitations for those with dietary restrictions, especially for vegan options. While the breakfast is seen as substantial and satisfying, several guests feel it's overpriced for the selection provided.
Guests also mention some confusion and dissatisfaction regarding the breakfast inclusivity with some expecting breakfast to be included for their entire party but finding it limited to only certain guests, often leading to unexpected additional charges.
Overall, the breakfast at Ala Moana Hotel is perceived as a positive aspect of the stay, particularly when included in the room cost and it is well-regarded for its quality and service despite a few areas needing enhancement.
Dinner
Despite its high praise, the Signature Steakhouse is also noted to be expensive and some guests experienced very bad service. The hotel's food court provides a range of cuisines from different countries and is frequently mentioned as a good and more economical alternative. Da Da Cafe by the pool has been highlighted for its amazing food and friendly staff, making it a popular spot for casual dining.
The bar on the top floor and Starbucks in the lobby are additional perks. However, guests found the internal dining options to be pricey and sometimes not as delicious. Some struggled with the lack of evening meal options at reasonable prices and noted that there were minimal restaurants and eateries close by or on the property. The restaurant was closed on special occasions like Thanksgiving Day and some diners had to eat at the bar due to limited seating.
Breakfast received positive comments for quality, though there were occasional waiting lists and issues with to-go orders. Overall, while there are some challenges, the dining experiences, particularly at the Signature Steakhouse and the food court, offer highlights for guests.
Rooms
However, several reviews highlighted that many rooms are small and outdated with some equipment showing significant wear. Some rooms had issues like stained carpets, dated decor and a lack of proper cleaning. Partial ocean views often turned out to be primarily of the mall parking lot and some rooms faced issues with air quality and noise. Additionally, the bathrooms were often described as cramped and in need of renovation.
While upgrades to larger rooms or those with balconies were available and appreciated, several guests felt that the price did not always align with the value provided. Despite these concerns, the hotel’s fast elevators, well-maintained entrance area and convenient location contributed to a generally satisfactory stay for many visitors.
Overall, the hotel delivers a comfortable stay for those focused on convenience and location, though there are various areas of the rooms that could benefit from a refresh and better maintenance.
Beds
However, there were notable critiques regarding the bed sizes with frequent mentions of double beds being too small for two people. Some guests found the mattresses and pillows to be too soft or, conversely, lumpy or saggy, indicating a need for bed replacements. A few reviews pointed out that the beds could benefit from being larger, ideally queen-sized, to better accommodate guests.
In terms of maintenance, some guests noted that the mattresses felt old or worn out, occasionally leading to discomfort during the stay. A few mentioned issues with bedding, such as thin blankets or insufficient pillows upon check-in, though extra linens and pillows were typically provided when requested.
Overall, while the hotel beds received praise for comfort by many, there is room for improvement regarding bed sizes and the condition of the mattresses to enhance guest satisfaction.
Cleanliness
Despite these positive remarks, several reviews point out areas needing improvement. Some rooms have issues with dust, film on sliding doors and occasional stale odors. Bathrooms, while mostly clean, sometimes miss the mark with older scents and dirt lingering in corners. A few reviews mention specific cleanliness issues such as unclean coffee cups, food left in mini-fridges and general room filth.
Common areas like the lobby and elevator halls are described as spacious and clean, although some guests noticed trash accumulation or stains on the floor. Overall, the hotel maintains a decent level of cleanliness with room for refinements, ensuring a fairly comfortable and satisfactory stay for most visitors.
Staff
However, the feedback also includes some critiques, particularly concerning the reception staff with some guests finding them unfriendly or not as helpful as expected. There were several mentions of uncooperative or rude behavior from specific staff members, which contrasted with the generally positive experiences reported by most guests. Despite these occasional lapses in customer service, the overall sentiment leaned heavily towards the staff being kind, efficient and welcoming.
The hotel's teams, including the bar and restaurant staff, were noted for their professionalism and capacity to handle customer issues promptly. The diverse reactions suggest that while the majority of the staff excelled in delivering a high standard of service, there is room for consistency improvements across all departments.
Wi-Fi
However, several guests reported inconsistencies in WiFi service, describing it as spotty, erratic and sometimes nonexistent. In-room WiFi, in particular, was often mentioned as slow and unreliable. There were also instances where guests had to resort to other locations, such as a nearby burger place, to get a stable internet connection.
Additionally, there were isolated mentions of WiFi not working in certain areas like the Signature restaurant and issues with accessing the network using room numbers. Despite the convenience of a refill water station by the elevators, the overall feedback indicates that WiFi connectivity is an area in need of improvement at this hotel.
Spa
Gym
Pool
The pool area is appreciated for its cleanliness and the view it offers. The enhancements, including plenty of seating and cabanas, have improved the overall ambiance and some guests highlight the great rooftop bathing area. However, some issues are frequently mentioned, such as the pool being crowded and the water being too cold. The pool's size and limited space due to shared usage have also been points of criticism.
Guests often remarked that the pool area lacked atmosphere and could have been designed better. There are disappointments regarding the absence of a bar and food service by the pool. Construction and maintenance have caused inconveniences with the pool being closed or only open for limited hours. The scaffolding around the pool area and early closure times contributed to an uninviting environment for some visitors.
Overall, while the pool has its charms and offers a pleasant retreat for many, there are several areas where improvements could enhance the guest experience.
Parking
The recurring theme in the reviews is the high cost associated with parking. Many guests find the parking fees to be excessively expensive with both self-parking and valet services noted for their hefty price tags. Some reviews mention that the price for parking should ideally be reduced, especially for hotel guests and suggest that better pricing information be clearly communicated on booking platforms.
The practicality of the parking facilities also draws mixed reactions. The parking spaces are often described as tight, inadequate and difficult to navigate. The garage itself is noted for being poorly lit, dirty and occasionally having unpleasant odors. There are also frequent mentions of the parking lot being consistently full, leading to difficulties in finding an available spot even after paying for parking.
Safety concerns are highlighted as well with references to the parking structure feeling unsafe and not well-maintained. The valet service receives some positive feedback for being extremely helpful, however, it too is deemed quite costly.
Overall, while the availability of parking is an asset, improvements in pricing, safety and the adequacy of parking spaces could significantly enhance the guest experience.
Family
The hotel's rooms, particularly the family suites, offer space that families found comfortable enough, although there were reports of some rooms being too small for larger families or groups of three adults. Some guests had concerns about room preparation and space limitations. While the pool was a popular spot, it was noted to be unheated and not particularly suitable or convenient for very young children or babies.
For dining, the breakfast package generally satisfied families, though there were occasional issues with the inclusivity of the package for younger children. Overall, Ala Moana Hotel proved to be a fun and enjoyable stay for families with kids, despite a few areas needing improvement.
Nightlife
3 Star
While the facilities are generally in good condition, there is visible wear and tear that suggests the hotel could benefit from updates, particularly in the rooms which feel dated, reminiscent of the early 2000s. This has led to some disappointment among guests who feel the hotel does not quite match the rate they paid, comparing it to lesser quality motels.
Nevertheless, it's described as a decent and competent three-star city hotel, offering good value for those looking for budget-friendly accommodations. For those seeking reasonably priced lodging with standard amenities, 'Ala Moana Hotel' presents a solid choice. However, given the prevalence of other options in the area, some guests might explore alternatives for future stays.
Business
Although the hotel is described as great for business trips with excellent amenities and convenient services, certain facilities such as a dedicated business center were noted to be missing or closed, which could be a drawback for some guests. Despite this, the conference rooms are considered suitable for business meetings and are kept in good condition.
The hotel also accommodates business travelers with various amenities and accessible bus routes, which ensure easy navigation to other parts of the city. However, there are minor areas for improvement, such as the size of the bathtubs and availability of restaurant services late in the evening to better cater to business schedules.
Overall, Ala Moana Hotel stands out for its convenience and dedication to business travelers, offering a strategic location and professional service, which makes up for a few of its shortcomings in facilities.
Accessible
Outdoor Pool
However, there are some criticisms, particularly regarding the early closure time of 7 PM and the temperature of the pool water, which some guests found too cold. Additionally, a few reviews mentioned the need for further updates to the pool area and pointed out issues with dirty cushions. Despite being described as small, the pool is praised for its quiet and pleasant atmosphere and the overall cleanliness of the area has earned commendations.
Honeymoon
Yes, Ala Moana Hotel - Resort Fee Included has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Ala Moana Hotel - Resort Fee Included.
No, Ala Moana Hotel - Resort Fee Included doesn't allow dogs.
Yes, parking facilities are available at Ala Moana Hotel - Resort Fee Included.
Yes, Ala Moana Hotel - Resort Fee Included has a gym.
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