Urban Rooms by NEU Collective
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Summary of reviewsUrban Rooms by NEU Collective is highly regarded for its prime location in Gzira, offering guests easy access to public transportation, picturesque harbors and vibrant local life. The hotel's proximity to restaurants, cafes, shops and supermarkets, along with its strategic position for exploring Malta, makes it an ideal choice for travelers.
Guests frequently commend the breakfast experience, particularly the variety and quality of dishes served in a dining area with stunning views of Valletta and the harbor. Although some wish for more variety and better options for specific dietary needs, most find the breakfast satisfying and pleasant.
The on-site dining experience receives significant praise, especially the Grana restaurant, known for its excellent pasta, pizza and delightful ambiance. The inclusion of discounts, complimentary vouchers and flexible dining options like a rooftop kitchen enhances the overall appeal.
Room accommodations at Urban Rooms by NEU Collective are generally praised for their modern decor, cleanliness, practical amenities and comfortable beds. Many note the spaciousness and attractive design, though some point out issues with soundproofing, ventilation and maintenance. Despite these minor complaints, the rooms are typically described as cozy and well-appointed.
Cleanliness is another area where the hotel scores well with many reviews highlighting spotless rooms, fresh linens and thorough daily cleaning. While a few guests note occasional lapses in thoroughness, the overall consensus is positive, emphasizing the facility's neat and well-maintained state.
The staff at Urban Rooms by NEU Collective receive high marks for their friendliness and helpfulness. Guests particularly appreciate the professional and personable approach of staff members, such as Sandra and Ivan, who go out of their way to make guests feel welcome and supported. Isolated negative experiences with dining staff do not significantly detract from the overall positive impression of the service team.
The hotel's wifi service receives mixed reviews. While many guests find it fast and reliable, some report connectivity issues. Despite these occasional problems, the provision of practical amenities and complimentary services like free coffee and water is well-received.
The pool facilities at Urban Rooms by NEU Collective, including a rooftop jacuzzi with stunning views and an indoor pool, are appreciated by guests. While some find the water temperature cooler than expected and note occasional overcrowding, the multiple pool options and well-maintained areas add to the overall appeal.
Families find the hotel welcoming with suitable family rooms, shared kitchens and enjoyable pool areas. The convenience of the location and amenities tailored to those traveling with kids make it a solid choice for family stays, despite some concerns about room size for larger groups.
Finally, the comfortable and clean beds contribute significantly to the positive guest experience. Although some find the mattresses too hard, most guests appreciate the quality bedding and restful sleep.
Overall, Urban Rooms by NEU Collective is praised for its excellent location, comfortable and modern accommodations, friendly staff and good dining options, making it a highly recommended choice for travelers visiting Malta.
Categories
Guests frequently commend the breakfast experience, particularly the variety and quality of dishes served in a dining area with stunning views of Valletta and the harbor. Although some wish for more variety and better options for specific dietary needs, most find the breakfast satisfying and pleasant.
The on-site dining experience receives significant praise, especially the Grana restaurant, known for its excellent pasta, pizza and delightful ambiance. The inclusion of discounts, complimentary vouchers and flexible dining options like a rooftop kitchen enhances the overall appeal.
Room accommodations at Urban Rooms by NEU Collective are generally praised for their modern decor, cleanliness, practical amenities and comfortable beds. Many note the spaciousness and attractive design, though some point out issues with soundproofing, ventilation and maintenance. Despite these minor complaints, the rooms are typically described as cozy and well-appointed.
Cleanliness is another area where the hotel scores well with many reviews highlighting spotless rooms, fresh linens and thorough daily cleaning. While a few guests note occasional lapses in thoroughness, the overall consensus is positive, emphasizing the facility's neat and well-maintained state.
The staff at Urban Rooms by NEU Collective receive high marks for their friendliness and helpfulness. Guests particularly appreciate the professional and personable approach of staff members, such as Sandra and Ivan, who go out of their way to make guests feel welcome and supported. Isolated negative experiences with dining staff do not significantly detract from the overall positive impression of the service team.
The hotel's wifi service receives mixed reviews. While many guests find it fast and reliable, some report connectivity issues. Despite these occasional problems, the provision of practical amenities and complimentary services like free coffee and water is well-received.
The pool facilities at Urban Rooms by NEU Collective, including a rooftop jacuzzi with stunning views and an indoor pool, are appreciated by guests. While some find the water temperature cooler than expected and note occasional overcrowding, the multiple pool options and well-maintained areas add to the overall appeal.
Families find the hotel welcoming with suitable family rooms, shared kitchens and enjoyable pool areas. The convenience of the location and amenities tailored to those traveling with kids make it a solid choice for family stays, despite some concerns about room size for larger groups.
Finally, the comfortable and clean beds contribute significantly to the positive guest experience. Although some find the mattresses too hard, most guests appreciate the quality bedding and restful sleep.
Overall, Urban Rooms by NEU Collective is praised for its excellent location, comfortable and modern accommodations, friendly staff and good dining options, making it a highly recommended choice for travelers visiting Malta.
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Small Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Yes, to all guests
Do you ensure contactless check-in/check-out?
Yes, through plexiglass structures in reception
Show more...Yes, through plexiglass structures in reception
Hotel with Outdoor Pool
Hotel with Heated Pool
About Urban Rooms by NEU Collective
License: HPC/4850
Guest Reviews
Location
The area surrounding the hotel is vibrant and full of life with a variety of restaurants, bars, cafes and shops within walking distance. There's even a supermarket nearby, adding to the convenience. Despite being centrally located, the hotel is in a relatively quiet area, ensuring a peaceful stay.
The location is also praised for its strategic position, allowing easy exploration of the entire island. Whether heading to Valletta or St. Julian's, guests find it simple to navigate around Malta. The proximity to both urban amenities and scenic promenades adds to the charm of staying at Urban Rooms by NEU Collective.
Overall, guests repeatedly highlight the hotel's exceptional location as a key advantage, coupled with the modern, clean facilities and friendly staff, making it a highly recommended choice for visitors.
Breakfast
The breakfast is described as satisfying, delicious and rich with a notable balance of sweet and savory options available. Some guests appreciated the shared kitchen option for preparing meals for small children.
However, there are several criticisms regarding the lack of variety with some guests noting the repetition of offerings each day. A few found the breakfast lacking in options for vegetarians and vegans and some felt that the quality of certain items, such as coffee and hot dishes, could be improved.
Guest opinions on the breakfast setting were occasionally mixed with some missing the previous rooftop location and others finding the current setup crowded or less appealing. Despite these points, the majority of reviews reflect a generally satisfying breakfast experience, particularly admired for its stunning city and harbor views.
Overall, the breakfast at Urban Rooms by NEU Collective appears to be noteworthy for its breadth of choices and picturesque setting, though there is room for improvement in terms of variety and specific dietary accommodations.
Dinner
The Grana restaurant is well-appreciated not only for its food but also for its delightful ambiance, making it a recommended spot whether guests are staying at the hotel or not. Guests have also enjoyed meals at Acqualuna bar and restaurant, noting the fantastic drinks and food. Some highlighted the convenience provided by complimentary vouchers and dinner coupons, further adding to the appeal of dining options available.
Additionally, the hotel's breakfast area transitions into a restaurant during the day, offering further flexibility for guests. There's a rooftop kitchen available, which allows for personal cooking setups, adding a unique twist to the dining experience.
Overall, the dining options at Urban Rooms by NEU Collective, especially the Grana restaurant, have been well-received by guests for their quality, ambiance and value, contributing to a pleasant stay. However, a few guests have had less favorable experiences, underscoring the importance of personal taste and preferences in dining.
Rooms
In terms of aesthetics, the rooms are often noted for their attractive and functional design. Many visitors mention that the rooms look exactly like the promotional photos, offering a modern and clean stay with a cozy atmosphere. The thorough daily cleaning service is frequently mentioned, ensuring the rooms remain spotless.
However, some guests have noted issues such as poor soundproofing, which can lead to noise disturbances and occasional problems with room temperature control. A few reviews mention that certain rooms lack windows or balconies and some bathrooms have a musty smell or cleanliness issues. Additionally, there are remarks about old and uncomfortable elevator experiences and occasional maintenance hiccups, like non-functioning bedside lamps or erratic water temperature.
Despite these minor drawbacks, the overall sentiment is that Urban Rooms by NEU Collective offers a pleasant and comfortable stay with modern furnishings, ample space and a well-connected location that make it a solid choice for travelers.
Beds
However, the feedback on the mattresses is mixed. While many find them comfortable, others mention they are either too hard or unsuitable for adults with some guests experiencing back pain. Clean linens and towels are a common positive note, although a minority reported issues with cleanliness and found some mattresses stained.
Overall, the bedding quality is praised with features like big beds and soft pillows frequently mentioned. The rooms themselves are seen as spacious and clean. Despite some isolated complaints regarding mattress firmness and occasional cleanliness issues, the general consensus is that the beds at Urban Rooms by NEU Collective provide a comfortable experience for most guests.
Cleanliness
Numerous reviews commend the overall cleanliness of the premises, including clean and spacious rooms, well-maintained areas and comfortable, clean bedding. The housekeeping service is generally described as thorough and reliable, contributing to an often impeccable presentation of the rooms. Guests appreciate that the rooms are neat, comfortable and newly decorated, which adds to the general sense of cleanliness and care.
However, some feedback points to inconsistencies. Instances of incomplete cleaning, dust accumulation and occasional lapses in thoroughness are noted. Issues such as dirty floors, unpleasant smells in bathrooms and sporadic cleaning lapses detract from the overall experience for some guests. Furthermore, problems like mold on walls, broken items and noise due to single-pane windows are occasional concerns. Despite these drawbacks, the general consensus leans towards a positive appreciation of cleanliness and upkeep, making Urban Rooms by NEU Collective a mostly comfortable and clean accommodation choice.
Staff
Guests appreciate the professional and personable approach, noting that staff members are not only kind but also efficient in addressing needs, from daily room maintenance to answering questions. The positive demeanor of the staff creates a warm atmosphere with multiple remarks about their pleasant smiles and courteous interactions.
However, it's noteworthy that experiences with the dining staff were not uniformly positive with isolated mentions of unprofessional behavior. Despite this, the overall sentiment remains favorable with many guests expressing gratitude for the staff's efforts to enhance their stay.
In summary, the strong points of 'Urban Rooms by NEU Collective' are largely attributed to the dedicated and amiable staff, who consistently offer supportive and attentive service, contributing to a pleasant and memorable visit for many guests.
Wi-Fi
Pool
The rooftop terrace, featuring a jacuzzi, was frequently mentioned as a pleasant spot for relaxation and the heated options available added to the comfort despite occasional cool water temperatures. Some visitors found the spa facilities, including sauna and heated pools, a relaxing addition to their stay.
On the downside, a few guests noted that the water temperature in some pools was colder than expected and accessing certain pools required crossing a busy street, which was less convenient. Additionally, some pools were described as smaller and less impressive in person compared to photos. Issues like limited pool hours and occasional overcrowding also surfaced in the feedback.
Overall, the hotel’s pool facilities were a valued part of the guest experience with the multiple options providing both indoor and outdoor relaxation opportunities, contributing positively to the overall stay at Urban Rooms by NEU Collective.
Family
For those with young children, the pool area is a highlight, as both the main and family pools are particularly welcoming and enjoyable for kids. Additionally, the hotel’s good location and proximity to attractions make it convenient for family activities. Breakfast on the 9th floor, offering wonderful views of Valletta, is another pleasant experience for families staying here.
The overall structure and facilities are considered well-equipped to cater to families with a welcoming environment that enhances the family-friendly feel. However, some reviews indicate that the space may feel a bit narrow, especially in rooms meant to host three people and the family rooms might not be ideal for everyone. Despite these minor setbacks, the hotel’s clean, comfortable and affordable accommodation options make it a solid choice for family stays.
Business
Heated Pool
The hot tubs receive mixed feedback with some guests appreciating their functionality despite noticing that they are a bit old. However, there are mentions of the Jacuzzi being cold and not working efficiently during the evenings, which might be a downside for some visitors.
While the heated pool is a highlight, the indoor pool is noted to be quite small, roughly the size of a king-size bed. More information or signage about the pool complex could improve the guest experience.
Overall, the heated pool complex at Urban Rooms by NEU Collective offers a combination of relaxation facilities with a few areas that could benefit from improvements.
Outdoor Pool
Guests also have the opportunity to visit the Aqualuna complex, which is highly praised for its amazing pool and club area equipped with loungers and beach access. The option to use the outdoor lido directly opposite the main hotel adds another layer of convenience and enjoyment for guests who prefer more variety.
However, the indoor pool reportedly tends to be cold, which might not be ideal for everyone. On the brighter side, the rooftop terrace at The Strand features a beautiful pool and a jacuzzi, providing an elevated experience for relaxation and leisure.
Additionally, there is access to spa facilities and a store nearby for any immediate needs. Overall, the pool amenities at Urban Rooms by NEU Collective are highlighted as versatile and enjoyable with various options to suit different preferences and enhance the stay.
Yes, Urban Rooms by NEU Collective has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Urban Rooms by NEU Collective.
No, Urban Rooms by NEU Collective doesn't allow dogs.
No, parking facilities aren't available at Urban Rooms by NEU Collective.
No, Urban Rooms by NEU Collective doesn't have a gym.
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