Tolip El Fairouz Hotel

Ismailia 30.55871300, 32.34669000 , Ismailia, New Ismailia (Show on Map)


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Summary of reviewsTolip El Fairouz Hotel, situated on the east side of the Suez Canal, appeals to guests with its serene and picturesque natural surroundings. Its tranquil environment and superb views make it an ideal choice for honeymooners and nature lovers seeking seclusion. However, its remote location translates to a significant distance from Ismailia city, additional security checks and limited nearby amenities—a concern for some travelers.

Guests have mixed opinions about the hotel's meals. The breakfast has received varied feedback with many appreciating the open buffet while others criticize a lack of variety and quality. Similar sentiments are expressed about lunch and dinner, which, despite some praise for the good food, are often deemed expensive and insufficiently diverse.

The rooms at Tolip El Fairouz Hotel are spacious, comfortable and clean, offering excellent views of the pool and sea. Housekeeping generally receives positive feedback; however, issues such as missing amenities, inconsistent maintenance and the absence of in-room Wi-Fi are noted concerns. The layout and lack of shuttle services between rooms and the restaurant also present inconveniences for guests.

Cleanliness throughout the hotel also sees mixed reviews. Although many guests praise the cleanliness maintained by the housekeeping staff, others highlight issues such as infrequent room cleaning, poor bathroom conditions and the presence of pests, suggesting a need for better upkeep.

Staff interactions vary with many guests finding the staff polite, courteous and attentive, specifically mentioning individuals who enhance the guest experience. Nonetheless, a portion of the reviews reflects dissatisfaction, citing unhelpfulness and lack of professionalism among some staff members, thereby pointing to an inconsistency in service quality.

The hotel's Wi-Fi is another area that requires improvement. While the signal covers most of the hotel, the lack of in-room Wi-Fi and poor connectivity outside the rooms disappoint many guests who need a reliable internet connection.

A highlight of Tolip El Fairouz Hotel is its swimming pools, praised for being clean, spacious and providing relaxing environments. The pools offer scenic views and are suitable for both adults and children, although there are suggestions for more staff presence and better cleanliness around the pool area.

Despite some criticisms, the hotel’s overall atmosphere is serene and beautiful with well-maintained gardens and buildings. The cooperative and courteous nature of the staff, along with the hotel’s tranquil setting, ensure a relaxing stay for many visitors, even though some feel it falls short of the four-star standard due to its location and certain operational shortcomings.
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Hotel Taking Steps Towards Sustainability

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Hotel with Spa

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  Outdoor Pool  


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4-Star Hotel

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Guest Reviews
Location
Tolip El Fairouz Hotel boasts a beautiful and calm environment with natural surroundings that lend to a serene and comfortable stay. Situated on the east side of the Suez Canal, it offers superb views that many guests appreciated, making it an ideal spot for those seeking tranquility and picturesque settings.

However, its remote location has garnered mixed reactions. The hotel is significantly distant from Ismailia city, which some guests found inconvenient. The journey to and from the city is perceived as long and tiring, exacerbated by frequent security inspections and the need for special security passes. Accessing the hotel itself can be challenging with guests needing to navigate tunnels and inspections that often cause delays.

While the isolation provides quietness and a peaceful retreat, it also means that amenities such as restaurants, shops and other services are lacking in the immediate vicinity. The hotel's setting near Ras Sedr road emphasizes its remoteness, requiring guests to plan ahead for their needs. The existing market nearby is considered poor and outdoor entertainment or recreational activities are limited.

Despite these challenges, many found the hotel's location excellent for its natural beauty and calm atmosphere, marking it a preferred choice for honeymooners who can overlook the intensive security measures. Overall, the hotel stands out for nature lovers and those seeking seclusion, but potential visitors should be prepared for the extensive travel and lack of nearby amenities.

Breakfast
Guests have shared mixed opinions about the breakfast at Tolip El Fairouz Hotel. Some guests found it excellent and praised the open buffet as being the best. Others described the breakfast as very good, normal and acceptable or simply good. However, a significant number of reviews expressed dissatisfaction. Complaints included it being very poor, bad or less than the usual standard expected at Tulip hotels. Criticisms were focused on the breakfast being passable, modest, limited and packaged with no variety, only offering one type of cheese. Several guests noted that the breakfast is not a buffet but rather a set menu, which they found lacking. The availability of food options was a recurring concern with remarks about there not being enough food provided. Overall, while there are positive remarks about the breakfast, the consensus points towards a need for improvement, particularly in offering greater variety and quality.

Dinner
The dinner experience at Tolip El Fairouz Hotel has received a mix of reviews with a predominance of critical feedback regarding the quality and diversity of the food. While some guests have pointed out that the food for lunch and dinner is good, others have expressed dissatisfaction, noting that the overall quality does not meet expectations, especially when compared to other Tulip hotels. Lunch offerings, although praised by some, have also been criticized for high prices and lack of variety. Despite the presence of a good restaurant, reviews indicate that improvements in both food quality and menu diversity are needed to better satisfy guests.

Rooms
Tolip El Fairouz Hotel offers spacious rooms and excellent views, particularly of the pool and the sea, which guests found wonderful and mentally relaxing. Despite some issues with missing amenities and maintenance, many guests appreciated the room's cleanliness and comfort. The rooms are well laid out and the suites are notably larger than the standard hotel size. Housekeeping and room service generally receive positive feedback with staff being attentive to requests. However, the hotel does lack in-room Wi-Fi and some guests reported frustration with inconsistent maintenance and missing items. The distance between the rooms and the restaurant is notable with no shuttle service provided. Overall, the room experience has its highlights in space, view and cleanliness, though improvements in maintenance and amenities are needed.

Cleanliness
Guests have had mixed experiences with the cleanliness of Tolip El Fairouz Hotel. While some reviews praise the site's cleanliness as excellent, noting that the place is very clean and well maintained, others have faced significant issues. Housekeeping staff are acknowledged for being good cleaners, yet there are complaints about various aspects such as infrequent room cleaning services that need to be requested and limited trash bins in suites. Several reviews pointed out persistent problems with bathroom cleanliness, unpleasant odors and even sightings of cockroaches. The pool area also suffers from less maintenance. Bed linen and other cleaning services have received critical feedback, emphasizing the need for the hotel to address these concerns to ensure a more consistent standard of cleanliness throughout the property.

Staff
Guests at Tolip El Fairouz Hotel have highlighted a mixed experience with the hotel's staff. On the positive side, numerous reviewers found the staff to be cooperative, polite and courteous with specific mentions of individuals like Shorouk Al Masri, Miss Israa and marketing manager Mr. Remon who were praised for their professionalism and attentiveness. Descriptions such as wonderful, super friendly and eager to serve indicate that many employees make strong efforts to enhance the guest experience. However, some reviewers expressed dissatisfaction, citing issues such as unhelpfulness, lack of experience and immature conduct. This variability in service underscores a divide in guest interactions with some having exceptional encounters while others face shortcomings. Overall, while there are commendable instances of staff professionalism and friendliness, there is a notable inconsistency that impacts the overall guest satisfaction.

Wi-Fi
The Wi-Fi at Tolip El Fairouz Hotel covers the entire establishment, an essential feature for staying connected during a visit. However, it's important to note that many guests have observed that Wi-Fi access is not available in the rooms, which may pose a challenge for those needing reliable internet for work or leisure. Outside the rooms, internet connectivity may still experience issues, as some reviews mention very poor network quality and signal strength. For travelers requiring consistent and fast internet, it might be worth considering these aspects before booking.

Pool
Tolip El Fairouz Hotel boasts an excellent swimming pool experience that many guests have found fantastic and extremely clean. The hotel features two large swimming pools, which are spacious and suitable for both adults and children. These pools provide a wonderful setting for guests to relax and find solitude with every room or chalet offering a picturesque view of the pool area. Although a specific kids' pool is not available, the existing pool is considered good for children.

However, there are some areas for improvement. Guests have mentioned the absence of staff members around the pool and a lack of readily available towels. Additionally, some loungers have been noted as dirty and there were occasional remarks about the cleanliness of the pool, indicating it might not always be consistently maintained. An animation team could also enhance the overall experience by adding more lively entertainment and activities near the pool area. Despite these points, the hotel’s pools remain a significant highlight for many visitors.

4 Star
Tolip El Fairouz Hotel offers a serene and beautiful atmosphere, complemented by well-maintained gardens and buildings. The polite and highly ethical staff stand out for their warm reception and excellent service across all areas, including room service and the restaurant. The view from the hotel adds to its appeal, providing a picturesque backdrop for a relaxing stay. General cleanliness is upheld to a high standard and the welcoming and cooperative nature of the staff ensures any needs are swiftly attended to. Despite this, some guests feel the hotel does not meet the standard of a four-star rating, largely due to its location amid military security concerns. However, the overall experience at Tolip El Fairouz is marked by a calm and peaceful environment and outstanding hospitality.

Outdoor Pool
The Tolip El Fairouz Hotel boasts swimming pools that are consistently praised for being clean, beautiful and well-maintained. Reviewers highlight the spacious and large pools as fantastic and wonderful, providing great places for solitude and relaxation. The atmosphere around the pools is described as clean and quiet, offering a comfortable and less crowded experience. Many rooms and chalets offer views of the pool, enhancing the overall appeal of the stay. However, it's worth noting that the children's pool is currently not available.


Yes, Tolip El Fairouz Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Tolip El Fairouz Hotel.

No, Tolip El Fairouz Hotel doesn't allow dogs.

No, parking facilities aren't available at Tolip El Fairouz Hotel.

Yes, Tolip El Fairouz Hotel has a gym.

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