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Dedeman Istanbul

Istanbul , Yıldız Posta Cad. No:50 Gayrettepe (Show on Map)

7.1

Good

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Summary of reviewsDedeman Istanbul receives largely positive feedback across several categories, making it a preferred choice for many travelers. The hotel's prime location near Gayrettepe metro station stands out, offering excellent connectivity to Istanbul's main attractions, shopping centers like Zorlu Center and an array of dining options. Its central position is particularly advantageous for both business and leisure travelers, providing a safe and convenient environment.

The breakfast experience at Dedeman Istanbul is favorably mentioned with guests appreciating the variety and quality of food, although some feel it could be improved to meet five-star standards. Dinner at the hotel is well-received, especially the Turkish cuisine and room service, despite minor complaints about limited dietary options and service inconsistencies.

Rooms receive mixed reviews; some guests praise the spaciousness, comfortable beds and cleanliness, while others point out issues with outdated furnishings and inconsistent maintenance. Nevertheless, recent renovations in certain rooms provide a satisfactory experience for some visitors. Cleanliness is reported positively in many cases with commendations for the housekeeping staff, although there are notable mentions of neglected areas and outdated facilities.

Staff at Dedeman Istanbul are widely praised for their friendliness and helpfulness. Many guests highlight the professionalism of specific staff members, contributing significantly to positive experiences. However, there are occasional reports of less favorable interactions and language barriers.

The hotel's amenities such as the spa, gym and pool receive varying reviews. The spa is generally appreciated for its atmosphere and clean facilities despite some critiques about its condition. The gym is noted for its comprehensive equipment and cleanliness, though some find the requirement to pre-book workout sessions inconvenient. The pool area is described positively in terms of design and quality but faces issues with booking systems and access restrictions.

Dedeman Istanbul also accommodates families well with options like family rooms and child beds, making it a suitable choice for family trips. Parking, offered through a third party, is available but comes with additional fees and there are mixed reviews about the space and service.

Overall, Dedeman Istanbul is seen as a centrally located, family-friendly hotel with commendable dining options and generally good service, although there are areas needing improvement, particularly concerning room conditions and some aspects of guest service.
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Room Types

Deluxe King Room - Free Spa Access Our Deluxe Rooms, each of which is at least 20 m² , are a symbol of Dedeman hospitality with their comfortable as well as elegant decoration. Deluxe Rooms are available in your choice of French Bed, two twin or one single bed, and feature a flat screen LCD TV with satellite, along with minibar and in-room safe. In addition to the standard amenities, Deluxe Rooms also feature city views as well as a spacious bath with complimentary luxury bath products, the perfect accompaniment to a relaxing soak in your room’s bathtub.

Family Suite - Free SPA Access Our 5 Junior Suites distinguish themselves with 50 m², a king-size bed, an expanded, ergonomically-designed workstation, a sitting room, ideal for relaxing or entertaining guests, and a bathroom which features a Jacuzzi. Amenities aside, it is the view that is certain to captivate our Junior Suite guests, which features stunning views of the city.

Grand Deluxe King Room - Free SPA Access Grand Deluxe Rooms bring Dedeman comfort to a new level with tasteful design and the convenience of 40 m². Ideal for extended stays, Grand Deluxe Rooms are available in your choice of king-size or twin bed, and feature spacious seating areas and a desk, perfect for work or just relaxing over a complimentary coffee or tea and contemplating views of the city.

Superior King Room - Free SPA Access Our Superior Rooms are all at least 20 m²and provide that rare combination of modern design and superior comfort. Superior Rooms are available in your choice of French bed, two single, or one single bed, and feature a flat screen LCD TV with satellite, minibar and in-room safe. In addition to the standard amenities, Superior Rooms also feature a comfortable desk and wireless internet access, enabling you to work in the comfort of your room. The spacious bath features complimentary bath products as well as a bathtub.

Deluxe Twin Room - Free SPA Access Our Deluxe Rooms, each of which is at least 20 m² , are a symbol of Dedeman hospitality with their comfortable as well as elegant decoration. Deluxe Rooms are available in your choice of French Bed, two twin or one single bed, and feature a flat screen LCD TV with satellite, along with minibar and in-room safe. In addition to the standard amenities, Deluxe Rooms also feature city views as well as a spacious bath with complimentary luxury bath products, the perfect accompaniment to a relaxing soak in your room’s bathtub.

Superior Twin Room - Free SPA Access Our Superior Rooms are all at least 20 m² and provide that rare combination of modern design and superior comfort. Superior Rooms are available in your choice of French bed, two single, or one single bed, and feature a flat screen LCD TV with satellite, minibar and in-room safe. In addition to the standard amenities, Superior Rooms also feature a comfortable desk and wireless internet access, enabling you to work in the comfort of your room. The spacious bath features complimentary bath products as well as a bathtub.

Grand Deluxe Twin Room - Free SPA Access Grand Deluxe Rooms bring Dedeman comfort to a new level with tasteful design and the convenience of 40 m². Ideal for extended stays, Grand Deluxe Rooms are available in your choice of king-size or twin bed, and feature spacious seating areas and a desk, perfect for work or just relaxing over a complimentary coffee or tea and contemplating views of the city.

Superior Single Room - Free SPA Access Featuring city view, this 13 m² room offers free WiFi, satellite channels, safety box and air conditioning. Premium bedding, blackout curtains and minibar are included. Private bathroom comes with bathtub and slippers. Services include daily housekeeping and room service.

Presidential Suite - Free SPA Access This suite has a minibar, sofa and seating area.

Executive Suite This suite has a sofa, electric kettle and seating area.

About Dedeman Istanbul

License: 1321

Guest Reviews

7.1

Good

Location

Dedeman Istanbul boasts a prime location highly appreciated by its guests, making it a top choice for travelers. The hotel is conveniently situated near the Gayrettepe metro station, providing direct connections to the International Airport and easy access to Istanbul’s prime attractions. Proximity to the bustling Beşiktaş district, shopping centers like Zorlu Center and a variety of restaurants and cafes adds to its allure.

Many reviews highlight the hotel's central position, allowing guests to reach different neighborhoods and main tourist sites without much hassle. The location is particularly advantageous for both business and leisure travelers, offering a peaceful yet accessible environment.

Guests have noted the hotel's strategic placement on a main road, making it easy to navigate the city either by public transport or car, minimizing traffic woes. A walk to the metro takes about 10 minutes, ensuring smooth commutes.

The surrounding area is well-regarded, described as good and safe, providing quick access to key business districts and leisure spots. The hotel’s setting in a vibrant yet tranquil area, coupled with nearby amenities like Starbucks, various restaurants and cafes, adds to the overall positive guest experience.

In summary, Dedeman Istanbul's excellent location, central and convenient for exploring the city's attractions, combined with close proximity to transport links and local amenities, makes it an ideal base for both business and tourism purposes.

Breakfast

Dedeman Istanbul offers a breakfast experience that generally receives positive feedback from its guests. Many reviewers appreciate the variety of items available, describing the breakfast as very good, delicious and excellent. The buffet features a wide range of dishes, ensuring that there is something for everyone. Freshness is a common highlight with several guests noting the quality of the products served.

Despite the numerous compliments, some reviews suggest room for improvement. A few guests found the breakfast to be modest or not up to five-star standards, pointing out issues such as concentrated fruit juice, bad coffee and old bread. Others felt the selection could be more diverse and mentioned that the breakfast was not worth the price.

Service during breakfast time is generally fast, but there are mentions of staff not being particularly attentive. Overall, the breakfast at Dedeman Istanbul is considered one of the better aspects of the hotel, though it may not fully meet the expectations of a five-star establishment for everyone.

Dinner

Dedeman Istanbul offers a varied dining experience that has generally received positive feedback from many guests. The hotel's restaurant serves excellent and delicious Turkish cuisine with many guests praising the tasty and fantastic food. Room service meals, particularly the steak, have been highlighted as exceptionally good, making in-room dining a pleasant option. However, some visitors noted a lack of options for vegetarian and vegan diets and expressed dissatisfaction with certain aspects of service, such as cold tea and unavailability of dinner. Despite minor criticisms, the overall dining facility has earned commendations for its high quality and pleasant service. For those looking to explore beyond the hotel, there are numerous bars and restaurants in the nearby vicinity that provide additional dining choices.

Rooms

The guest reviews for the rooms at Dedeman Istanbul highlight a significant disparity in quality and cleanliness. While some visitors appreciated spacious and clean accommodations with comfortable beds and effective housekeeping, these positive remarks were often overshadowed by numerous complaints about outdated and poorly maintained facilities. Many guests noted that the rooms were very old, featuring worn-out furniture and fixtures in need of renovation. Issues such as moldy walls, a persistent smell of cigarettes or sewage, sticky floors and broken door frames were frequently mentioned.

Leaky air conditioners, malfunctioning room keys and poorly maintained bathrooms were additional points of concern. Some reviews specifically mentioned finding pests, dirty linens and dust balls, suggesting an inconsistent cleaning routine. It appears that some rooms have been renovated, but these are not universally available to all guests. The need for refurbishment extends to the aesthetic with many describing the rooms as gloomy and lacking modern amenities expected of a 5-star establishment.

On a brighter note, a few guests benefited from room upgrades and found the newer rooms to be satisfactory, if not excellent. A number of reviews also mentioned excellent room size and convenient room cleaning services when requested. Overall, the consensus is that while there are pockets of good experiences, the hotel’s rooms largely fail to meet the expected standards due to age and lack of consistent maintenance.

Beds

Dedeman Istanbul's beds received mixed reviews from guests. The prevailing sentiment was positive with numerous guests appreciating the large, spacious and very comfortable beds, often highlighting the clean and well-maintained bedding and duvets. Some reviews specifically mentioned the quality of the bed linens and the regular changing of bed sheets and towels.

However, there were also several negative remarks. Some guests found the beds uncomfortable with complaints about them being too hard, stiff or squeaky. Issues with bed cleanliness were noted, including concerns over stained or wet mattresses and old or dirty bedsheets. The pillows were another point of contention with some guests finding them too hard or high. Despite these issues, the staff's efforts to maintain a clean environment and provide comfortable beds were recognized by many.

Overall, while Dedeman Istanbul excels in offering spacious and often comfortable beds, there is room for improvement in ensuring consistent bed quality and addressing specific cleanliness concerns.

Cleanliness

Dedeman Istanbul has garnered mixed feedback regarding cleanliness. On the positive side, many guests have praised the hotel for its clean rooms, cozy atmosphere and tidy public areas. The daily room cleaning service, clean linens and spotless bathrooms have been frequently highlighted. The housekeeping staff has also been commended for their friendliness and efficiency. Some reviewers highlighted the hotel's overall cleanliness and great service, indicating a generally well-maintained environment.

However, there are notable concerns that suggest inconsistencies in maintaining cleanliness standards. Several guests reported issues like dirty floors, dusty carpets, moldy bathrooms and old dirt in corners. Some rooms were described as unhygienic with bad odors, dirty towels and greasy fingerprints. The outdated furniture and facilities, coupled with hygiene concerns, contributed to an impression of neglect. Specific complaints included unhygienic bathrooms and frequent dust balls under beds, indicating a need for more thorough cleaning protocols. Additionally, the persistent smell of cigarette smoke and occasional bug sightings in the toilets further marred the experience for some visitors.

In summary, while many guests have enjoyed a clean and comfortable stay at Dedeman Istanbul, there remains significant room for improvement in consistency and thoroughness in cleanliness and maintenance.

Staff

Dedeman Istanbul boasts a largely positive reputation when it comes to its staff. Guests frequently commend the friendly, welcoming and helpful demeanor of the hotel personnel. Many guests specifically mention the reception team, naming individuals such as Mr. Kemal, Mr. Kadir, Ms. Nilay, Mr. Cansu and Mr. Furkan for their professionalism and attentiveness. The management team, including Mr. Orhan Pinar, Ms. Nil and Mr. Bahjat, also receives praise for their high moral standards and responsiveness to guest needs.

Housekeeping staff, including Marianne, Selma and Miss Naila, are noted for their professionalism and attentiveness. The cleaning staff, in general, are frequently cited for their exceptional service with some guests mentioning excellent experiences from past visits.

There are, however, mixed reviews about the reception staff. While many guests had positive experiences, others reported issues with rudeness, unfriendliness and language barriers. Despite these negative interactions, the majority of reviews highlight the staff's cooperative, polite and cheerful nature.

Overall, the consensus is that Dedeman Istanbul has a strong team of accommodating and responsive staff who contribute significantly to the positive guest experience.

Wi-Fi

The Wi-Fi at Dedeman Istanbul has received mixed reviews from guests. While some have appreciated a good and stable Wi-Fi connection in their rooms, many others have expressed dissatisfaction with weak, slow or nonfunctional internet service. There were mentions of Wi-Fi being down for several nights and reports of the internet needing significant improvement. Unfortunately, more guests encountered poor and unreliable internet than those who reported positive experiences.

Spa

The spa at Dedeman Istanbul draws a mix of praise and criticism from guests. Many visitors laud the spa center as amazing, highlighting particularly commendable support from spa staff. Clean facilities and an overall nice atmosphere contribute to the spa's positive reputation. Several reviewers appreciate amenities such as the free hamam, the nice swimming pool with an outdoor sunbathing area and the successful and excellent spa centers which offer super nice massages.

However, some reviews paint a less favorable picture, mentioning the need for improvements and upgrades. The state of the spa is described by a few guests as old and at times, not clean. There are specific complaints about broken facilities such as the Turkish bath and issues such as loud, small and dark relaxation rooms. The foundations of the spa area are also noted as poor by some reviewers and other facilities seem to be ignored.

Despite these drawbacks, the considerable number of positive comments indicates that the spa offers a generally good experience for guests, especially those who take advantage of the included amenities and supportive staff.

Gym

The gym at Dedeman Istanbul receives mixed feedback from guests, yet has several noteworthy highlights. Despite some comments mentioning outdated or broken equipment, the gym is praised for being spacious and equipped with everything necessary for a comprehensive workout. Guests appreciate the wide array of amenities available in the fitness center, noting it as a top sports hall and describing it as top-notch. While the requirement to pre-book gym sessions at exact times may be inconvenient for some, the overall cleanliness and great service, along with a beautiful swimming pool and integrated fitness options, contribute positively to the guest experience.

Pool

The pool area at Dedeman Istanbul has received mixed reviews from guests, reflecting a variety of experiences. On the positive side, many guests pointed out that the hotel features a nice, clean swimming pool with a lovely sunbathing area. Others described the pool as perfect and top-notch with a decent size and nice facilities including both indoor and outdoor options. Some guests appreciated the beautiful design of the pool and its Olympic size, emphasizing the overall quality of the pool area.

However, there were several issues highlighted by guests as well. A common complaint was the need to register or make a reservation in advance to use the pool, which many found disappointing and inconvenient. The booking system itself appeared problematic for some, resulting in difficulties securing a time slot. In addition, there were mentions of the pool being overbooked or fully booked, making access challenging. Guests also noted inconsistent cleanliness and occasional temperature issues with some describing the pool water as very cold and unheated.

The requirement to wear swimming caps and the presence of external swimming instructors offering courses in the pool also drew criticism. Additionally, the lack of English-speaking staff in the pool and spa area and generally the need for better customer service were mentioned as areas needing improvement. Despite the high quality of the pool facilities, some guests were unable to use the pool due to these operational issues, which detracted from their overall experience.

Parking

Dedeman Istanbul offers parking through a third-party service, which includes both valet and underground options. While parking is available, guests have noted that it comes with additional fees. The venue charges around 9 euros per day for valet service and a parking garage managed externally costs about 6 euros per day. There have been mentions of costs sometimes being included in the hotel booking, but this is not consistent.

Some reviewers have highlighted issues such as narrow and claustrophobic spaces, indicating the parking area is quite small. The absence of free parking has also been pointed out with some guests expressing dissatisfaction with the added charges. Interaction with parking staff has received mixed feedback with some guests noting poor treatment if no tip is provided and a lack of English-speaking personnel.

Despite these issues, the availability of private, covered and underground parking is seen as a convenience, especially given its location. However, potential guests should be prepared for additional parking expenses and confirm the specifics with the hotel ahead of their visit.

Family

Dedeman Istanbul offers accommodations that cater well to families, featuring options such as big family rooms and child beds. Guests highlight the family suites and extra beds for babies, underscoring the hotel's family-friendly environment. This hotel is seen as a safe and good choice for family trips, accommodating families with children effectively. However, some reviews mention that the hotel might not be suitable for Gulf families due to its older structure. Overall, Dedeman Istanbul seems to provide a convenient stay for families seeking comfort and safety during their trips.

5 Star

Dedeman Istanbul appears not to meet the expected standards of a five-star hotel according to numerous guest reviews. Many guests highlighted that the hotel did not live up to its five-star claim, noting that it needs significant renovation and maintenance. The rooms were described as outdated with some reviewers noting that they seemed to be from the 90s. The hotel's service, cleanliness and breakfast quality were also criticized, not befitting a five-star establishment. Despite these shortcomings, some guests did appreciate the hotel, calling it wonderful, clean and comfortable. However, the consensus is clear: the hotel falls short of five-star expectations and would benefit from substantial updates and improvements.

Business

Dedeman Istanbul proves to be a reliable choice for business travelers, offering commendable business facilities and a dedicated business center. Situated in a central location, the hotel is conveniently close to key business areas, making it ideal for both business and tourism. The proximity to the Central Business District and leisure areas enhances its appeal. Guests frequently recommend this well-located business hotel for its practicality and functionality. Furthermore, it provides good value for money for those on business trips, despite some remarks about inflated prices. Overall, Dedeman Istanbul serves the needs of business travelers effectively.

Yes, Dedeman Istanbul has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Pool Lap Lanes.

Yes, a spa is available at Dedeman Istanbul.

Yes, Dedeman Istanbul welcomes dogs.

Yes, parking facilities are available at Dedeman Istanbul.

Yes, Dedeman Istanbul has a gym.

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