Sundance Hotel Istanbul
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Summary of reviewsSundance Hotel Istanbul has garnered favorable reviews for its strategic location, comfortably situated near major shopping destinations such as the Mall of Istanbul and Outlet 212. It’s conveniently close to Istanbul Airport and offers easy access to key roads, making it a prime choice for both business travelers and those looking to avoid the hustle and bustle of central Istanbul. Guests particularly appreciate the calm and comfortable environment, which coordinates with their business and leisure needs. The friendly and helpful staff, along with services like a free shuttle to Taksim Square, add positive notes to the overall experience.
Breakfast at the hotel has received mixed reviews, although the consensus leans towards positive. The buffet is often described as varied and of high quality with a wide selection of items, including hot food and fresh produce. However, some guests have criticized the consistency, noting repetitiveness and occasional substandard items, indicating room for improvement to meet the expectations of a five-star establishment.
Dining in general offers varied experiences. While some guests laud the delicious food and extensive menu, particularly at the Bistro, others have pointed out issues with food quality, pricing and service. Steaks and certain dishes have been termed inedible by some and complaints about the high costs and slow service have been noted.
The guest rooms are generally commended for their cleanliness, spaciousness and modern decor. Many found their rooms to be comfortable and well-maintained with some featuring newly renovated interiors. However, occasional reports of old furniture, unpleasant smells and maintenance issues highlight areas needing attention. Yet, many guests appreciated the comfort and luxurious feel of the rooms.
Cleanliness overall is a strong point for the hotel. Guests appreciate the high standards of hygiene and upkeep, offering a pleasant and well-maintained environment. Nevertheless, isolated incidents regarding dusty rooms, old linens and occasional odors indicate the necessity for consistent housekeeping.
The staff at Sundance Hotel Istanbul receive high accolades for their friendliness and exceptional service. Receptionists and other team members are frequently praised for their willingness to assist and their courteous demeanor. The multilingual capabilities of the staff also enhance the service quality, creating a welcoming atmosphere.
The hotel's WiFi service has received diverse feedback. While some report a seamless experience, many others have faced significant connectivity issues, especially in higher floors and during peak usage times, indicating a need for improvement in this area.
The spa, despite being praised when operational, has faced criticism due to frequent closures and ongoing renovations. Guests who could access the spa facilities enjoyed their experience, but many were disappointed by the unavailability of the amenities as advertised.
The gym, though appreciated for its spaciousness and modern equipment, has also dealt with intermittent closings due to upgrades. When available, it meets guest expectations and enhances their stay.
Reviews about the pool are mixed with some guests enjoying the ambiance and cleanliness, while others report disappointment due to frequent closures and subpar experiences related to maintenance issues.
Parking facilities at the hotel are highly commendable with spacious, secure underground parking available for free. The valet service and the efficiency of staff members in handling parking and baggage contribute to a very positive guest experience.
Overall, Sundance Hotel Istanbul offers a largely positive experience, particularly lauded for its strategic location, comfort, cleanliness and exceptional staff service, though improvements in dining consistency, internet service and facilities’ management could further enhance guest satisfaction.
Categories
Breakfast at the hotel has received mixed reviews, although the consensus leans towards positive. The buffet is often described as varied and of high quality with a wide selection of items, including hot food and fresh produce. However, some guests have criticized the consistency, noting repetitiveness and occasional substandard items, indicating room for improvement to meet the expectations of a five-star establishment.
Dining in general offers varied experiences. While some guests laud the delicious food and extensive menu, particularly at the Bistro, others have pointed out issues with food quality, pricing and service. Steaks and certain dishes have been termed inedible by some and complaints about the high costs and slow service have been noted.
The guest rooms are generally commended for their cleanliness, spaciousness and modern decor. Many found their rooms to be comfortable and well-maintained with some featuring newly renovated interiors. However, occasional reports of old furniture, unpleasant smells and maintenance issues highlight areas needing attention. Yet, many guests appreciated the comfort and luxurious feel of the rooms.
Cleanliness overall is a strong point for the hotel. Guests appreciate the high standards of hygiene and upkeep, offering a pleasant and well-maintained environment. Nevertheless, isolated incidents regarding dusty rooms, old linens and occasional odors indicate the necessity for consistent housekeeping.
The staff at Sundance Hotel Istanbul receive high accolades for their friendliness and exceptional service. Receptionists and other team members are frequently praised for their willingness to assist and their courteous demeanor. The multilingual capabilities of the staff also enhance the service quality, creating a welcoming atmosphere.
The hotel's WiFi service has received diverse feedback. While some report a seamless experience, many others have faced significant connectivity issues, especially in higher floors and during peak usage times, indicating a need for improvement in this area.
The spa, despite being praised when operational, has faced criticism due to frequent closures and ongoing renovations. Guests who could access the spa facilities enjoyed their experience, but many were disappointed by the unavailability of the amenities as advertised.
The gym, though appreciated for its spaciousness and modern equipment, has also dealt with intermittent closings due to upgrades. When available, it meets guest expectations and enhances their stay.
Reviews about the pool are mixed with some guests enjoying the ambiance and cleanliness, while others report disappointment due to frequent closures and subpar experiences related to maintenance issues.
Parking facilities at the hotel are highly commendable with spacious, secure underground parking available for free. The valet service and the efficiency of staff members in handling parking and baggage contribute to a very positive guest experience.
Overall, Sundance Hotel Istanbul offers a largely positive experience, particularly lauded for its strategic location, comfort, cleanliness and exceptional staff service, though improvements in dining consistency, internet service and facilities’ management could further enhance guest satisfaction.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool
Business Hotel
Hotel with Parking
Accessible Hotel
5-Star Hotel
Hotel with Heated Pool
About Sundance Hotel Istanbul
License: 10522
Guest Reviews
Location
Guests have praised the hotel's calm and comfortable setting, which is notably detached from the hustle and bustle of Istanbul's busy city center. This makes it an excellent spot for business owners and those seeking a quieter stay, away from street noises and tourist-filled areas. Despite its distance from central Istanbul and popular tourist attractions, it offers a perfect location for visitors prioritizing meetings and business engagements, particularly in the nearby industrial area.
The hotel's strategic location and value for money are additional highlights, along with the friendly and helpful staff who add to the overall positive experience. Guests also appreciate the daily free shuttle service to Taksim Square, making it easier to reach more vibrant parts of the city without hassle.
However, it's worth noting that some reviews mention the hotel being too far from the city center and tourist attractions and recommend relying on taxis to get around. Nonetheless, for those interested in shopping, business and a peaceful stay, Sundance Hotel Istanbul stands as a strong contender.
Breakfast
On the other hand, a noticeable number of guests were less impressed. They mentioned issues such as limited options, repetitiveness and substandard quality, noting that it didn't meet their expectations of a five-star hotel. Some even described the breakfast as poor, cold or tasteless with specific complaints about the coffee and lack of freshly made items like omelets or waffles at certain times.
Despite the divided opinions, the general consensus leans slightly towards a favorable view of the breakfast, particularly emphasizing its diverse range and the attentive service provided by the staff. However, there is a clear indication that there is room for improvement, especially in ensuring consistency and enhancing the variety to meet the standards of a five-star establishment.
Dinner
However, there are numerous areas for improvement. Several guests experienced poorly prepared meals, particularly the steaks, which were described as inedible and overpriced. Complaints about the food being too spicy, not fresh and sometimes of low quality were common. The pricing of both food and drinks in the restaurant and bar was considered excessively high with instances of staff attempting to overcharge. Additionally, service issues such as forgotten orders and long waits were reported.
Overall, while some found the dining experience at Sundance Hotel Istanbul satisfactory and convenient, there is a significant amount of criticism regarding food quality, pricing and service that potential guests should consider.
Rooms
Several rooms were noted for being newly renovated, clean and featuring modern interiors. Guests often highlighted the large rooms that offered a sense of luxury with comfortable and cozy settings. The cleanliness was frequently emphasized, noting that many rooms were big, clean and equipped with large, comfortable beds and modern decor. Some were even treated to welcoming gifts like dried fruits and nuts upon arrival, enhancing their overall experience.
However, there were notable drawbacks, which should be considered. Instances of old and worn-out furniture were mentioned, suggesting that not all rooms have been updated to the newer standards. Some reviews pointed out issues like unpleasant smells, poor bathroom conditions and malfunctioning amenities such as air conditioning or leaking fixtures. Noise complaints and insufficient ventilation were also mentioned with specific remarks about rooms feeling like saunas or being too dark and stuffy.
In summary, while many guests found the rooms at Sundance Hotel Istanbul to be comfortable, spacious and clean, there were sporadic but significant complaints about maintenance issues and older furnishings, indicating room for improvement in consistency and upkeep.
Beds
Positive aspects don't stop there; good mattresses and the quality of sleep appear to be consistent points of praise with some reviewers specifically pointing out the excellence and size of the beds. However, it's worth noting that there are a few negative remarks with mentions of worn-out bedding, broken beds and uncomfortable experiences.
While the overall sentiment leans towards a comfortable sleeping arrangement at Sundance Hotel Istanbul, potential guests might want to be aware of occasional inconsistencies in bed quality. Cleaning standards of extra bedding also gathered mixed reactions, suggesting room for improvement. Nonetheless, for many, the beds provided a restful and enjoyable night's sleep.
Cleanliness
However, not all feedback is glowing. Some guests encountered issues with cleanliness in certain areas, including dusty rooms, stained or old towels and occasional unpleasant odors. These isolated cases suggest a need for consistency in housekeeping standards. Despite these challenges, the overall impression leans towards a well-maintained and clean hotel environment with many guests satisfied with the level of care and cleanliness provided.
Staff
Moreover, the hotel’s guest relations officer, Arzu Deniz, along with her colleagues, receives frequent compliments for their outstanding assistance and dedication to ensuring a pleasant stay for guests. Cleaning staff, bar staff and waiters are often recognized for their attentiveness and friendliness, contributing to a positive atmosphere throughout the hotel.
Several guests have remarked that the staff are proficient in multiple languages, which enhances communication and overall service delivery. The cooperative and accommodating nature of the employees leaves a lasting impression with many reviewers expressing gratitude for their efforts. Despite a few isolated incidents with misunderstandings or unfriendly staff members, the overall consensus is overwhelmingly positive with regular mentions of the staff going above and beyond to rectify any issues promptly and professionally.
In summary, the Sundance Hotel Istanbul prides itself on having a team that is not only professional and courteous but also genuinely committed to making guests feel comfortable and valued, ensuring a memorable and enjoyable stay.
Wi-Fi
Spa
On the positive side, when the spa facilities are operational, they are described as pleasant and beneficial for relaxation and rejuvenation. There are remarks about the spa and club services being enjoyable and complimentary. Furthermore, some guests have hailed the spa and hammam as among the best in Turkey.
The takeaway is that while the spa at Sundance Hotel Istanbul has the potential to offer an excellent wellness experience, prospective guests should confirm the availability of these facilities before booking, given the history of intermittent accessibility.
Gym
However, there have been numerous disruptions due to ongoing renovations and maintenance, leading to closures and limited availability of the gym and spa facilities. While these temporary issues have been noted, the times when the gym was operational left guests satisfied with its quality and the calm, sweet atmosphere of the huge gym salon.
Overall, despite the intermittent closures for upgrades and maintenance, when available, the gym at Sundance Hotel Istanbul seems to meet or exceed expectations for a hotel fitness center.
Pool
However, several reviewers experienced the pool area as neglected with descriptions likening it to a garage or warehouse and pointing out issues such as cold water and excessive heat in the pool hall. The absence of clear communication about the pool's non-functionality at booking time has also been a common grievance. Despite the hotel's potential for a pleasant swimming experience, its intermittent availability and upkeep issues have left some guests with mixed impressions.
Parking
The parking areas are not only free of charge but also closed and secure, adding an extra layer of convenience for travelers. The parking is underground, contributing to the overall safety and protection of vehicles. Although there is a minor note regarding the entrance to the underground car park being less than ideal, this seems to be a small drawback in an otherwise highly accommodating parking service.
In summary, Sundance Hotel Istanbul is highly regarded for its accessible, complimentary parking facilities, complemented by a skilled and attentive valet team. This feature stands out as a major convenience for guests, enhancing their overall stay at the hotel.
Family
5 Star
The positive comments highlight a luxurious five-star experience with mentions of the hotel providing one of the best stays in Istanbul. Phrases like "super 5 star hotel" and "excellent 5-star" suggest that some guests had a delightful experience, emphasizing the hotel's strong points. However, the recurring feedback on the need for improvement in facilities and services indicates areas where the hotel does not meet the high expectations that come with a five-star rating.
Common complaints include the cleanliness and maintenance of the pool, subpar upkeep, dark corridors and overall construction issues. The experience is described as somewhat below average for a five-star hotel with some guests feeling that it aligns more with a four-star standard. Issues with reception services and room maintenance were also noted, affecting the overall guest experience.
In summary, while Sundance Hotel Istanbul has received acclaim for providing a high-quality stay and luxury experience, there are significant areas needing attention to truly meet five-star expectations. The disparity in guest experiences suggests that while some may find it excellent, others might feel disappointed by the hotel's offerings.
Business
Accessible
Indoor Pool
Luxury
Visitors frequently commend the hotel's superior value, the comprehensive luxury services provided and its welcoming environment. Set in a prime location, Sundance Hotel Istanbul is seen as an excellent choice for anyone seeking a sophisticated and comfortable stay in Istanbul. The distinct combination of luxurious accommodations and good facilities makes it a standout destination for discerning travelers.
Romantic
Yes, Sundance Hotel Istanbul has pool(s) that belong to one or more of the following categories: Heated Pool.
Yes, a spa is available at Sundance Hotel Istanbul.
No, Sundance Hotel Istanbul doesn't allow dogs.
Yes, parking facilities are available at Sundance Hotel Istanbul.
No, Sundance Hotel Istanbul doesn't have a gym.
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