4-Star HotelSummary of reviews related to the '4 Star' categoryAzra Sultan Hotel & Spa has received mixed reviews with regard to its four-star rating with many guests feeling that it falls short of this standard. The general consensus is that it aligns more with a three-star rating by European standards. Guests noted issues such as the fridge turning off when the card is removed and the beds being made in a non-European style. Additionally, there were complaints about the insistence of the receptionist for immediate reviews during check-out, which some found uncomfortable.
The facilities and services have garnered a range of opinions. Despite the shortfalls in perceived rating, some guests appreciated the overall cleanliness and the relatively good conditions for a shorter stay. The commendation of the hotel staff, who were noted for their excellent service, suggests that while the infrastructure might not meet four-star expectations, the personnel often provided a high level of hospitality that exceeded those expectations. Wet paint and discomfort were also mentioned, indicating areas where the hotel could improve.
In summary, Azra Sultan Hotel & Spa might not meet the typical four-star hotel standards, yet it provides adequate amenities for a brief visit, supported by a staff that demonstrates commendable service.
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