Info
Summary of reviewsHotel New Gaea Itoshima is highly regarded for its advantageous location, offering easy access to nearby tourist spots, Fukuoka Airport and Karatsu via the close-proximity Chikuzen-Maebaru Station. The quiet neighborhood ensures a peaceful stay while being conveniently near shops and restaurants. The hotel's location is particularly favorable for festival-goers and those visiting Kyushu University.
Guests find the breakfast at Hotel New Gaea Itoshima diverse and satisfying with a choice of Japanese and Western bento boxes that provide good portion sizes and a variety of side dishes. Although some logistical issues regarding the breakfast process were noted, the overall experience is positive.
The rooms in the hotel are mostly praised for their cleanliness and comfort, often described as beautiful, spacious and featuring pleasant Japanese-style tatami configurations. However, some guests noted that certain rooms felt cramped, had peculiar smells or could have better lighting. Nonetheless, the consistent upkeep and recent renovations of the hotel ensure a mostly fresh and pleasant experience.
Cleanliness standards at the hotel are consistently high with most guests commending the well-maintained facilities and rooms. A minor issue with fingerprints on card readers was mentioned, indicating a slight area for improvement, but overall, the cleanliness contributes significantly to a positive experience.
The staff at Hotel New Gaea Itoshima are generally praised for their politeness and responsiveness, especially the front desk team who are noted for their helpful and friendly demeanor. There were occasional mentions of inconsistent service, particularly among some male staff members, but the majority feedback highlights a welcoming and courteous atmosphere.
Wi-Fi connectivity at the hotel, however, falls short of expectations with frequent mentions of unstable and slow signals, particularly on the east side of the 5th floor. The poor network quality is a notable downside for guests.
Parking is another area with mixed reviews. The hotel's parking lot is described as expensive, limited and difficult to navigate. The lack of a partnership with a public parking lot means guests often resort to nearby coin-operated parking, which is more affordable but comes with its own inconveniences, such as no direct elevator access to the hotel.
Regarding the beds, guests have mixed opinions. Some appreciate the spacious and comfortable beds, often praising the high-quality mattresses, including Airweave options. On the other hand, several guests found the mattresses hard and uncomfortable, affecting their sleep quality.
Overall, Hotel New Gaea Itoshima offers a mostly positive experience with its excellent location, high standards of cleanliness and friendly staff, though it faces challenges with Wi-Fi reliability, parking convenience and bed comfort for some guests.
Show moreRead review summaries for all categories
Categories
