Southbank Hotel Jacksonville Riverwalk
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Summary of reviewsSouthbank Hotel Jacksonville Riverwalk is a highly-rated choice nestled in a picturesque location along the river, providing excellent proximity to key city destinations such as the Riverwalk, football stadium, concert venues and the convention center. The ease of access is further enhanced with the nearby Skyway, bus stations and a convenient water taxi stop. The hotel's central position between downtown and the beaches, along with its proximity to local eateries and the Baptist Medical Center, make it an ideal base for excursions and activities.
The hotel’s breakfast offerings have received mixed reviews with many guests enjoying the tasty buffet and quality of food. However, some found it overpriced with limited selection and occasional service shortcomings. Dinner experiences are predominantly positive, featuring a good seafood restaurant and a commendable on-site eatery, although the limited lunchtime options and specific operating hours were noted. The hotel bar area is a highlight, praised for its happy hour offerings and pleasant environment.
Rooms at the Southbank Hotel are largely appreciated for their cleanliness, spaciousness and comfort. Guests often mention the modern, airy rooms with beautiful views, though some noted the absence of microwaves, temperature control issues and occasional cleanliness lapses. The renovated, updated rooms and large comfortable beds add to the overall positive stay, even if some minor improvements could be made.
Cleanliness at the hotel was generally praised with specific mentions of clean rooms and bathrooms, although a few guests encountered issues such as dirty pools or carpets. The hotel staff is a standout feature, frequently praised for their friendliness, helpfulness and professionalism, contributing significantly to guest satisfaction. Wi-Fi experiences were mixed but the free, fast service was appreciated when it worked well.
The outdoor pool, lauded for its size and ambiance, adds to the hotel’s appeal despite some guests finding the water cold or the pool area occasionally dirty. Parking services provide convenience with options for self-parking and valet, though additional charges and occasional hassle were points of contention. The hotel is also recognized for its family-friendly atmosphere and suitability for family stays. Beds at the Southbank Hotel are consistently praised for their comfort, ensuring guests a restful sleep.
Overall, Southbank Hotel Jacksonville Riverwalk stands out for its strategic location, pleasant environment and welcoming staff, offering a comfortable stay for both individual travelers and families.
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The hotel’s breakfast offerings have received mixed reviews with many guests enjoying the tasty buffet and quality of food. However, some found it overpriced with limited selection and occasional service shortcomings. Dinner experiences are predominantly positive, featuring a good seafood restaurant and a commendable on-site eatery, although the limited lunchtime options and specific operating hours were noted. The hotel bar area is a highlight, praised for its happy hour offerings and pleasant environment.
Rooms at the Southbank Hotel are largely appreciated for their cleanliness, spaciousness and comfort. Guests often mention the modern, airy rooms with beautiful views, though some noted the absence of microwaves, temperature control issues and occasional cleanliness lapses. The renovated, updated rooms and large comfortable beds add to the overall positive stay, even if some minor improvements could be made.
Cleanliness at the hotel was generally praised with specific mentions of clean rooms and bathrooms, although a few guests encountered issues such as dirty pools or carpets. The hotel staff is a standout feature, frequently praised for their friendliness, helpfulness and professionalism, contributing significantly to guest satisfaction. Wi-Fi experiences were mixed but the free, fast service was appreciated when it worked well.
The outdoor pool, lauded for its size and ambiance, adds to the hotel’s appeal despite some guests finding the water cold or the pool area occasionally dirty. Parking services provide convenience with options for self-parking and valet, though additional charges and occasional hassle were points of contention. The hotel is also recognized for its family-friendly atmosphere and suitability for family stays. Beds at the Southbank Hotel are consistently praised for their comfort, ensuring guests a restful sleep.
Overall, Southbank Hotel Jacksonville Riverwalk stands out for its strategic location, pleasant environment and welcoming staff, offering a comfortable stay for both individual travelers and families.
Hotel near Golf Courses
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3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Southbank Hotel Jacksonville Riverwalk boasts an enviable location that garners continuous praise from guests. Positioned along the picturesque river, the hotel offers excellent proximity to the Riverwalk, providing guests with a delightful stroll by the waterfront. For those attending events, it’s a convenient choice, being close to the football stadium, theater, various concert venues such as Daily’s Place and VyStar Veterans Memorial Arena and the convention center.
The ease of access is another significant highlight with the Skyway and multiple bus stations nearby, making transportation around the city straightforward. The water taxi stop adds to the convenience, especially for football fans heading to the game. Proximity to I-95 ensures that guests find the hotel easily reachable.
Guests frequently appreciate the hotel's central position, nestled between downtown and the beaches, which makes it an ideal base for various excursions and activities. The vicinity to local eateries, like Thai, Mexican and popular chains like Panera, along with an ice cream shop, adds to the convenience. Meanwhile, those visiting the Baptist Medical Center find the location particularly advantageous.
The hotel itself offers a blend of modernity and comfort with updated rooms and bathrooms. It ensures a pleasant stay with its clean and comfortable accommodations, coupled with friendly staff. Though some facilities are still under renovation, the overall serenity and the strategic location overshadow these minor inconveniences. In summary, Southbank Hotel Jacksonville Riverwalk stands out for its superb location, diverse accessibility options and the pleasing environment offered to its guests.
The breakfast experience at the Southbank Hotel Jacksonville Riverwalk appears to be a mixed bag based on guest reviews. Many visitors found the breakfast buffet to be tasty and enjoyed the quality of the food, describing it as delicious and great. The buffet was noted for having decent and very good options with some guests appreciating the inclusion of breakfast in their room rate.
However, several guests were less impressed, citing the high cost and limited selection of breakfast offerings as significant drawbacks. Many felt that the breakfast was overpriced and not included in the hotel fee, expressing disappointment over additional charges for what they considered basic breakfast items. Some reviews mentioned cold and bland food, slow service from staff and occasionally a lack of essential items like milk and toast.
Guests also pointed out inconsistencies, such as needing to ask for breakfast vouchers and a lack of complimentary amenities like coffee or tea in the lobby. While some praised the friendly staff and clean breakfast area, others were dissatisfied with the overall quality and variety of the breakfast, suggesting that it did not meet their expectations for a hotel of this caliber.
Dinner at Southbank Hotel Jacksonville Riverwalk presents a mixed but predominantly positive experience. The hotel features a good seafood restaurant and a commendable on-site eatery that many guests found pleasing. The food served was described as very good and tasty with some guests enjoying their dinner so much that they chose to dine there nightly. The hotel bar area is another highlight, deemed great for happy hour and a meal and providing a friendly environment for conversations.
However, there are some limitations that guests have noted. The options for lunch and dinner can be limited and the restaurants operate within specific hours, being closed from 11am until 4pm. This scheduling gap could be inconvenient for those seeking meals during this period. Additionally, there were instances where the restaurant service was less than satisfactory, particularly during busy times like football games. Some guests also felt that the food was overpriced relative to its quality.
Despite these critiques, the evening bar offerings, including hot dishes, mean that guests do not necessarily need to leave the hotel to find good food. For those looking for alternatives, the nearby Chart House restaurant offers another dining option. Overall, while there are areas for improvement, the dining experience at Southbank Hotel Jacksonville Riverwalk generally satisfies its guests.
Southbank Hotel Jacksonville Riverwalk receives mixed feedback about its rooms, but many guests highlight notable positive aspects. Cleanliness stands out as a recurrent theme with numerous mentions of clean, airy and super clean modern rooms. Guests appreciate the spaciousness of the accommodations, frequently noting the good room size, large comfortable beds and spacious bathrooms. The recent remodeling efforts seem to have paid off with updated and beautiful rooms often being mentioned. Many rooms offer splendid views, including views of the river which guests found particularly refreshing.
However, there are areas that need attention. A recurring issue is the absence of microwaves in the rooms, which several guests found inconvenient. Some rooms had musty smells or issues with temperature control, particularly with the AC. A few rooms showed signs of wear or needed additional cleaning. Guests also noted that some lighting and electrical outlets were problematic. Noise from the lobby affected those in rooms facing it and some amenities like toiletries were not always stocked. Despite these drawbacks, the overall room quality and comfort make the Southbank Hotel a reasonable choice for travelers prioritizing clean, spacious and updated accommodations.
Nestled in an inviting location, the Southbank Hotel Jacksonville Riverwalk has largely received praise for its bedding accommodations, often highlighted by guests in their reviews. The majority of the remarks focused on the comfort of the beds, describing them as comfortable, very comfortable and even super comfortable. Several guests have expressed particular satisfaction with the quality of the bedding, labeling the beds as fantastically comfortable and great with some even calling them the best bed. Both king size and large beds received positive mentions, contributing to a restful stay for many.
However, not all guest experiences were universally positive. A few visitors noted that their beds felt too soft or lumpy and isolated complaints mentioned beds that did not meet comfort expectations. Nonetheless, the consistent theme across most reviews was the favorable comfort of the beds, making the Southbank Hotel a reliable choice for those prioritizing a good night's sleep.
The cleanliness of Southbank Hotel Jacksonville Riverwalk receives mixed reviews. On the positive side, many guests appreciate the clean and tidy environment, highlighting the super clean, modern and updated facilities. Numerous mentions of very clean rooms and bathrooms show that the hotel can meet high cleanliness standards with some guests even praising the limitless cleanliness and fast housekeeping services.
However, some reviews point out significant cleanliness issues. Instances of dirty pools, mold spots in showers, filthy carpets and poorly maintained bathroom facilities suggest inconsistencies in cleaning practices. Problems like rooms not smelling fresh, humid conditions and wet floors further highlight these shortcomings. Some guests have noted that certain areas of the property appear rundown and regular cleaning on weekends is reportedly lacking.
Overall, while there are strong aspects regarding cleanliness, there are notable areas that require improvement to consistently meet guest expectations.
Guests at the Southbank Hotel Jacksonville Riverwalk have generally praised the staff for their friendliness, helpfulness and professionalism. Many reviewers highlighted exceptional service from employees at various touchpoints, including the valet crew, bartenders and front desk staff. Specifically, individuals such as Karl at reception and Kevin received accolades for going above and beyond in their roles. The breakfast staff and those involved in food and drink service were noted to be particularly pleasant, adding to the overall positive atmosphere.
Guests often described the staff as accommodating, polite and engaging, which contributed significantly to their stay. The hotel staff's ability to remember guest names was also acknowledged as a nice personalized touch. Reviews mentioned that housekeeping was efficient, while the valet service was frequently identified as a standout feature.
However, there were a few mentions of unprofessional and unhelpful behavior from certain members of the staff, including issues at reception during check-in and some instances of unwelcoming attitudes. Despite these occasional negative comments, the majority of guests experienced friendly and attentive service throughout their stay. The consensus indicates that the Southbank Hotel by Marriott excels in providing a welcoming environment, largely thanks to its dedicated and personable staff.
The Wi-Fi at Southbank Hotel Jacksonville Riverwalk has received mixed feedback from guests. On the positive side, many appreciated that the Wi-Fi was free, did not require passwords and was often described as fast and great. However, several guests experienced difficulties with some finding the internet connection poor, unable to connect at all or the service not working for several days. Despite this, when the Wi-Fi did function, it was praised for its quality.
The Southbank Hotel Jacksonville Riverwalk features a prominent outdoor pool that has received a mix of reviews from its guests. Many visitors commend the pool for its size, describing it as nice and big. The pool area itself is lauded for being great and refreshing with some highlighting additional amenities like a Jacuzzi that enhance the experience. Guests appreciate the overall ambiance, noting that the pool area is quite appealing and well-maintained.
However, there are some criticisms. A few reviews mention that the pool water can be uncomfortably cold and on certain occasions, the pool area has been described as dirty or drab. There are also comments about the pool design not being up to the mark for some visitors. Additionally, the pool area closes relatively early at 9pm, which might be inconvenient for guests looking for a late-night swim. Noise levels have been an issue as well with some guests reporting obscenely loud music on Friday nights, which could be a disturbance.
Despite these few drawbacks, many guests find the pool area to be a pleasant and enjoyable feature of their stay, particularly appreciating the moments when the pool is clean and inviting.
Southbank Hotel Jacksonville Riverwalk offers various parking options, including plenty of parking availability and a convenient valet service. Guests can choose between self-parking and valet parking with the latter being noted for occasional slowness. The self-parking options in the Riverwalk area are generally considered affordable and there's an open lot available. Parking rates are straightforward with a daily fee applicable—$12 per night for standard parking and $18 per day for valet parking. Some visitors felt that the additional charges for parking were not ideal, considering they had to pay extra on top of their stay. Despite the parking fees and the challenge of finding a spot when many conventions are happening, the hotel's parking services are functional and meet the needs of most travelers. However, certain guests experienced issues with the non-valet parking, describing it as a hassle at times. Overall, while there is a daily parking charge, the convenience and options provided may justify the cost for some visitors.
Southbank Hotel Jacksonville Riverwalk receives positive feedback for being a family-friendly destination. Guests highlight the hotel as kid-friendly, emphasizing that it caters well to families, including those with young children. The hotel is suitable for a family stay and is frequently chosen by families of four. Guests also appreciate the family-friendly atmosphere and the suitability for a family getaway. While the overall experience is favorable for families, there are occasional comments about the beds not being comfortable for all family members. Nonetheless, the hotel's reputation for providing a welcoming environment for families remains strong with previous experiences with Delta brand reinforcing the confidence in its family-oriented services.
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Location
The ease of access is another significant highlight with the Skyway and multiple bus stations nearby, making transportation around the city straightforward. The water taxi stop adds to the convenience, especially for football fans heading to the game. Proximity to I-95 ensures that guests find the hotel easily reachable.
Guests frequently appreciate the hotel's central position, nestled between downtown and the beaches, which makes it an ideal base for various excursions and activities. The vicinity to local eateries, like Thai, Mexican and popular chains like Panera, along with an ice cream shop, adds to the convenience. Meanwhile, those visiting the Baptist Medical Center find the location particularly advantageous.
The hotel itself offers a blend of modernity and comfort with updated rooms and bathrooms. It ensures a pleasant stay with its clean and comfortable accommodations, coupled with friendly staff. Though some facilities are still under renovation, the overall serenity and the strategic location overshadow these minor inconveniences. In summary, Southbank Hotel Jacksonville Riverwalk stands out for its superb location, diverse accessibility options and the pleasing environment offered to its guests.
Breakfast
However, several guests were less impressed, citing the high cost and limited selection of breakfast offerings as significant drawbacks. Many felt that the breakfast was overpriced and not included in the hotel fee, expressing disappointment over additional charges for what they considered basic breakfast items. Some reviews mentioned cold and bland food, slow service from staff and occasionally a lack of essential items like milk and toast.
Guests also pointed out inconsistencies, such as needing to ask for breakfast vouchers and a lack of complimentary amenities like coffee or tea in the lobby. While some praised the friendly staff and clean breakfast area, others were dissatisfied with the overall quality and variety of the breakfast, suggesting that it did not meet their expectations for a hotel of this caliber.
Dinner
However, there are some limitations that guests have noted. The options for lunch and dinner can be limited and the restaurants operate within specific hours, being closed from 11am until 4pm. This scheduling gap could be inconvenient for those seeking meals during this period. Additionally, there were instances where the restaurant service was less than satisfactory, particularly during busy times like football games. Some guests also felt that the food was overpriced relative to its quality.
Despite these critiques, the evening bar offerings, including hot dishes, mean that guests do not necessarily need to leave the hotel to find good food. For those looking for alternatives, the nearby Chart House restaurant offers another dining option. Overall, while there are areas for improvement, the dining experience at Southbank Hotel Jacksonville Riverwalk generally satisfies its guests.
Rooms
However, there are areas that need attention. A recurring issue is the absence of microwaves in the rooms, which several guests found inconvenient. Some rooms had musty smells or issues with temperature control, particularly with the AC. A few rooms showed signs of wear or needed additional cleaning. Guests also noted that some lighting and electrical outlets were problematic. Noise from the lobby affected those in rooms facing it and some amenities like toiletries were not always stocked. Despite these drawbacks, the overall room quality and comfort make the Southbank Hotel a reasonable choice for travelers prioritizing clean, spacious and updated accommodations.
Beds
However, not all guest experiences were universally positive. A few visitors noted that their beds felt too soft or lumpy and isolated complaints mentioned beds that did not meet comfort expectations. Nonetheless, the consistent theme across most reviews was the favorable comfort of the beds, making the Southbank Hotel a reliable choice for those prioritizing a good night's sleep.
Cleanliness
However, some reviews point out significant cleanliness issues. Instances of dirty pools, mold spots in showers, filthy carpets and poorly maintained bathroom facilities suggest inconsistencies in cleaning practices. Problems like rooms not smelling fresh, humid conditions and wet floors further highlight these shortcomings. Some guests have noted that certain areas of the property appear rundown and regular cleaning on weekends is reportedly lacking.
Overall, while there are strong aspects regarding cleanliness, there are notable areas that require improvement to consistently meet guest expectations.
Staff
Guests often described the staff as accommodating, polite and engaging, which contributed significantly to their stay. The hotel staff's ability to remember guest names was also acknowledged as a nice personalized touch. Reviews mentioned that housekeeping was efficient, while the valet service was frequently identified as a standout feature.
However, there were a few mentions of unprofessional and unhelpful behavior from certain members of the staff, including issues at reception during check-in and some instances of unwelcoming attitudes. Despite these occasional negative comments, the majority of guests experienced friendly and attentive service throughout their stay. The consensus indicates that the Southbank Hotel by Marriott excels in providing a welcoming environment, largely thanks to its dedicated and personable staff.
Wi-Fi
Pool
However, there are some criticisms. A few reviews mention that the pool water can be uncomfortably cold and on certain occasions, the pool area has been described as dirty or drab. There are also comments about the pool design not being up to the mark for some visitors. Additionally, the pool area closes relatively early at 9pm, which might be inconvenient for guests looking for a late-night swim. Noise levels have been an issue as well with some guests reporting obscenely loud music on Friday nights, which could be a disturbance.
Despite these few drawbacks, many guests find the pool area to be a pleasant and enjoyable feature of their stay, particularly appreciating the moments when the pool is clean and inviting.
Parking
Family
Yes, Southbank Hotel Jacksonville Riverwalk has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Southbank Hotel Jacksonville Riverwalk.
Yes, Southbank Hotel Jacksonville Riverwalk welcomes dogs.
Yes, parking facilities are available at Southbank Hotel Jacksonville Riverwalk.
Yes, Southbank Hotel Jacksonville Riverwalk has a gym.
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