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Summary of reviewsHotel Indonesia Kempinski Jakarta is lauded for its prime location in the heart of the city, providing easy access to tourist attractions, major shopping centers like the Grand Indonesia Mall and business districts. Its strategic positioning, picturesque views of Bundaran HI and proximity to public transportation make it a standout choice for both leisure and business travelers.
The breakfast experience at the hotel is praised for its exceptional quality and variety, offering a diverse buffet that includes Indonesian, Japanese and Western dishes. The attentive service, especially from staff members like Chef Dodo, enhances the dining experience, though minor drawbacks like wait times and underrepresented cuisines have been noted.
Guests commend the hotel for its spacious and well-maintained rooms, which are described as comfortable and luxurious, featuring high-quality furnishings and thoughtful designs. Some minor issues with room maintenance have been reported, but these do not overshadow the overall positive reception. The hotel's cleanliness is also highly appreciated with meticulously maintained rooms and public areas contributing to a luxurious yet comfortable atmosphere.
The staff at Hotel Indonesia Kempinski Jakarta receive high praise for their helpfulness, friendliness and attentiveness. Specific employees are often mentioned for their exceptional service, making guests feel particularly welcomed and ensuring a seamless stay.
The pool area receives mixed reviews with some guests enjoying the serene rooftop pool and jacuzzi, while others find it small and in need of redesign. Nevertheless, it remains an attractive feature for many visitors.
The beds in the hotel are generally seen as comfortable and cozy, although some guests have noted design concerns that slightly affect comfort. Overall, most guests have had a restful sleeping experience.
As a five-star hotel, Hotel Indonesia Kempinski Jakarta consistently exceeds expectations with its luxurious ambiance, exceptional service and well-maintained facilities. Its close integration with a grand shopping center and commitment to high standards make it a top-tier luxury destination in Jakarta. Show more
Read review summaries for all categories
Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool Outdoor Pool
Location of the pool:Outdoor pool
In the pool there is also:
an area designated for children
Pool minimum depth:0,8 m
Pool maximum depth:1,5 m
When is the pool open?All year
Opening hours:05:30 - 22:00
The pool also has:
Pool bar
Lifeguard supervision
Jacuzzi / Hot tub / Bubbling whirlpool
Around the pool, there are also available:
Showers
Lockers
WC
Changing facilities
Towels
Sunbeds
Umbrellas
Spa facilities
Sauna
Fitness Centre
The water of the pool is sanitized using:
Minerals
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Answers last updated by Hotel Indonesia Kempinski Jakarta
Grand Deluxe KingThere is no capacity for extra beds.
Executive Grand Deluxe BalconyLarge room with a flat-screen TV, iPod docking station and private bathroom with a bathtub.
Executive Grand Deluxe Room King Spacious room with a flat-screen TV, iPod docking station and private bathroom with a bathtub.
Guests enjoy Executive Lounge access and benefits that include:
- Personal butler services
- Free afternoon snacks
- Free evening cocktails
Salon SuiteLavish suite with generous space and city view. This suite has a spacious living room with a flat-screen TV. The bathroom has separate bathtub and shower with free toiletries.
Grand Deluxe King CornerLarge room with a flat-screen TV and a private bathroom with a bathtub.
Executive Grand Deluxe Room TwinThe spacious twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath. The twin room is furnished with a desk and a seating area and offers a wardrobe, a safe deposit box and city views. The unit offers 2 beds.
Deluxe King Bundaran HI viewOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious double room offers air conditioning, a wardrobe and city views. The unit has 1 bed.
Grand deluxe Twin Bundaran HI ViewFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious twin room features air conditioning, a wardrobe and city views. The unit has 2 beds.
Deluxe King Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious double room offers air conditioning, a wardrobe and an inner courtyard view. The unit offers 1 bed.
Grand Deluxe King Bundaran HI ViewOffering free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious triple room offers air conditioning, a wardrobe and city views. The unit has 1 bed.
Guest Reviews
9.0
Excellent
Location
Hotel Indonesia Kempinski Jakarta boasts an exceptional location in the heart of the city, making it a prime choice for travelers. Situated centrally, the hotel provides easy access to multiple tourist spots, major shopping centers and business districts, proving to be highly convenient for various purposes. Guests consistently highlight its strategic positioning – right next to the Grand Indonesia Mall and near other significant malls and markets, ensuring a plethora of shopping and dining options are just steps away.
The views offered by the hotel, particularly of Bundaran HI, receive high praise, adding to the overall appeal. The proximity to public transport options like MRT stations further enhances mobility, making it straightforward to explore Jakarta. Surrounded by vibrant activities, especially on weekends with car-free-day areas nearby, the location indeed stands out as unrivaled.
Additionally, guests appreciate the seamless connection to the adjacent mall, making it an excellent base for both leisure and business travelers. With its convenient, central location and superb views, Hotel Indonesia Kempinski Jakarta provides an outstanding base for those looking to experience the best of Jakarta.
Breakfast
The breakfast experience at Hotel Indonesia Kempinski Jakarta receives high praise from guests for its exceptional quality and impressive variety. Guests describe the breakfast as wonderful, delicious and superb, highlighting the extensive buffet featuring a wide range of Indonesian, Japanese and Western dishes. Many appreciate the diverse selection, catering to varied tastes and individual preferences, which makes it a standout feature of the hotel.
The service provided by the staff is frequently commended with special mentions for the personal care and attention from the team, including a notable shout-out to Chef Dodo. The consistent quality of the breakfast offerings since the reopening post-Covid adds to the positive experience and many reviewers consider it the best breakfast buffet they have had in Indonesia.
However, a few reviewers noted some drawbacks, including long wait times during peak hours and occasional disorganization. Some guests felt that specific cuisines, such as options for Arab travelers, were underrepresented. Despite these minor issues, the breakfast at Hotel Indonesia Kempinski Jakarta is often regarded as a must-try, making it a memorable start to the day for many visitors.
Rooms
Hotel Indonesia Kempinski Jakarta offers an impressive selection of spacious and well-maintained rooms, ideal for travelers looking for comfort and luxury. Guests frequently comment on the size of the rooms, noting that they are significantly large and well-equipped, often featuring comfy beds and massive bathtubs. The rooms are kept impeccably clean, providing a quiet and comfortable stay. Most guests appreciate the high-quality furnishings and thoughtful room designs with some even describing the decor as romantic.
The hotel's location is unparalleled, nestled close to several large malls, making it ideal for those looking to explore Jakarta. While most reviews highlight the excellent condition and comfort of the rooms, a few note that some aspects like faucets and TVs may occasionally malfunction and some guests felt the rooms could benefit from slight renovations.
Overall, the hotel is praised for its beautiful design, exceptional staff service and luxurious room amenities, consistently meeting guests' expectations and making it a top choice for repeat visitors.
Beds
Hotel Indonesia Kempinski Jakarta appears to offer a generally favorable sleeping experience, as many guests have found the beds to be very comfortable and cozy. The pillows also receive positive mentions, contributing to an overall restful stay. Some appreciated the large size of the beds, adding to the comfort. However, a few guests noted design concerns related to a wooden protrusion at the end of the bed, which caused minor injuries. Additionally, some beds were described as sunken or having slight curvature, affecting comfort. Overall, the hotel beds are well-received but could benefit from small design improvements.
Cleanliness
Hotel Indonesia Kempinski Jakarta consistently impresses with its top-notch cleanliness, evident in both its rooms and public areas. Guests frequently praise the hotel's clean and beautiful ambiance. The meticulously maintained furnishings, including comfortable beds, add to its charm. The lobby and hallways are regularly highlighted for their impressive cleanliness and pleasant aroma. Attention to detail is apparent in every aspect, contributing to the hotel's luxurious yet comfortable atmosphere. Additionally, the hotel takes cleanliness and health protocols seriously, ensuring a safe and satisfying experience for visitors. Overall, the establishment stands out for its exceptional level of cleanliness, making it a highly recommended choice for guests seeking a pristine environment.
Staff
Hotel Indonesia Kempinski Jakarta has garnered praise for its exceptional staff and their dedicated service. Guests consistently highlight the helpfulness, friendliness and attentiveness of the personnel across all areas of the hotel. Staff members, from the reception to housekeeping, concierge to the restaurant, are noted for their cooperative and accommodating nature, striving to ensure guest satisfaction.
Many reviews sing the praises of specific employees, like Chef Dodo, who adds a special touch to the culinary experience and Madam Yani, who helps guests feel particularly welcomed each morning. The staff's kindness, politeness and exceptional hospitality manners are frequently mentioned, contributing significantly to the overall positive guest experience.
The efficient and swift response of the staff to any request, coupled with the impeccable service, ensures a seamless and enjoyable stay. Guests appreciate the warmth and concern exhibited by the employees, making Hotel Indonesia Kempinski Jakarta a top choice for both leisure and business travelers, particularly for those looking to spend a memorable holiday with family.
Pool
Hotel Indonesia Kempinski Jakarta, a luxurious five-star property adjacent to three bustling markets, offers a pool experience that garners mixed reviews from its guests. While some praise the pool for being very nice, beautiful and accompanied by a jacuzzi, others find it small, cramped and in need of redesign. Despite these varying opinions, the rooftop pool still manages to attract guests seeking a serene swim, although it may not be ideal for those looking to do laps or expect a larger swimming area.
5 Star
Hotel Indonesia Kempinski Jakarta stands out as a top-class five-star establishment, consistently exceeding guests' expectations. Positioned next to three vibrant markets in Jakarta, it offers both luxury and convenience. Families have particularly praised the hotel for its excellent family-oriented services, making it an ideal destination for a holiday. The impeccable cleanliness and well-maintained facilities contribute to a flawless stay experience. Guests highlight the exceptional hotel management and consistently perfect conditions, noting it surpasses the standard expected from a five-star property. The design and care taken in every aspect reflect its prestigious status as Jakarta's first five-star hotel.
Luxury
Hotel Indonesia Kempinski Jakarta is a top-tier luxury destination centrally located in Jakarta, seamlessly integrated with a grand and attractive shopping center. This prestigious five-star plus hotel leaves nothing to chance, ensuring that every aspect of the stay meets the highest standards of comfort and elegance. Guests consistently highlight its luxurious ambiance and exceptional service, which frequently surpasses their expectations.
The close proximity to multiple malls adds to its allure, offering both convenience and a premium shopping experience. The hotel stands out for its cleanliness and the opulence of its décor, creating an environment that is equally beautiful and comfortable. The staff's helpfulness and professionalism further enhance the overall guest experience, making it a truly exceptional place to stay in Jakarta.
Yes, Hotel Indonesia Kempinski Jakarta has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Hotel Indonesia Kempinski Jakarta.
No, Hotel Indonesia Kempinski Jakarta doesn't allow dogs.
Yes, parking facilities are available at Hotel Indonesia Kempinski Jakarta.