Al Andalus Mall Hotel Jeddah
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Summary of reviewsAl Andalus Mall Hotel, situated in a prime location in Jeddah, offers exceptional convenience and accessibility, especially with its direct connection to Al-Andalus Mall. This makes it a favorite among guests for seamless access to shopping, dining and entertainment. Its strategic location near essential services and major city attractions, along with the proximity to King Abdulaziz International Airport and the Haramain train station, appeals to both leisure and business travelers. Although the surrounding area may be undergoing construction, guests still find the location convenient and quiet.
Guests rave about the spacious and well-appointed rooms, ideal for families with features like fully stocked kitchens. Cleanliness is often noted with rooms, bathrooms and corridors generally well-maintained. However, some areas require renovation and updates, particularly the carpets and certain room facilities, which occasionally detract from the otherwise comfortable experience. Issues like old linens, bad odors and minor maintenance concerns have been pointed out, yet overall comfort is consistently valued by guests.
Breakfast at the hotel garners mixed reviews. Many guests commend the variety and quality of food with highlights including fresh croissants, waffles and an omelette station. However, some guests find the breakfast options limited and repetitive, suggesting room for improvement. Dinner sees praise for food quality but criticism for the limited menu and the absence of an open buffet. The staff’s professionalism during meal times is appreciated, adding to a generally positive dining experience.
The gym and pool areas receive mixed feedback as well. The gym is described as well-equipped but could benefit from more equipment and better maintenance. The rooftop pool is spacious and family-friendly but requires better management and cleanliness. Maintenance issues like the lack of lifeguards and flies around the pool area are noted, yet the pool remains a key highlight, especially for families with children.
Staff at Al Andalus Mall Hotel are frequently praised for their friendliness and helpfulness. Several staff members receive special mentions for their exceptional service, contributing significantly to a positive guest experience. However, there are occasional reports of unprofessional behavior and slow responses.
Wi-Fi at the hotel is generally good with many guests praising its speed and reliability, though some encounter issues with weak signals in certain areas.
Overall, Al Andalus Mall Hotel offers a solid four-star experience with its strategic location, spacious rooms, comprehensive breakfast, friendly staff and family-friendly atmosphere. While there are areas for improvement, the positive aspects are predominant, making it a desirable destination for many travelers to Jeddah.
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Guests rave about the spacious and well-appointed rooms, ideal for families with features like fully stocked kitchens. Cleanliness is often noted with rooms, bathrooms and corridors generally well-maintained. However, some areas require renovation and updates, particularly the carpets and certain room facilities, which occasionally detract from the otherwise comfortable experience. Issues like old linens, bad odors and minor maintenance concerns have been pointed out, yet overall comfort is consistently valued by guests.
Breakfast at the hotel garners mixed reviews. Many guests commend the variety and quality of food with highlights including fresh croissants, waffles and an omelette station. However, some guests find the breakfast options limited and repetitive, suggesting room for improvement. Dinner sees praise for food quality but criticism for the limited menu and the absence of an open buffet. The staff’s professionalism during meal times is appreciated, adding to a generally positive dining experience.
The gym and pool areas receive mixed feedback as well. The gym is described as well-equipped but could benefit from more equipment and better maintenance. The rooftop pool is spacious and family-friendly but requires better management and cleanliness. Maintenance issues like the lack of lifeguards and flies around the pool area are noted, yet the pool remains a key highlight, especially for families with children.
Staff at Al Andalus Mall Hotel are frequently praised for their friendliness and helpfulness. Several staff members receive special mentions for their exceptional service, contributing significantly to a positive guest experience. However, there are occasional reports of unprofessional behavior and slow responses.
Wi-Fi at the hotel is generally good with many guests praising its speed and reliability, though some encounter issues with weak signals in certain areas.
Overall, Al Andalus Mall Hotel offers a solid four-star experience with its strategic location, spacious rooms, comprehensive breakfast, friendly staff and family-friendly atmosphere. While there are areas for improvement, the positive aspects are predominant, making it a desirable destination for many travelers to Jeddah.
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About Al Andalus Mall Hotel Jeddah
License: 10007387
Guest Reviews
Location
The hotel's strategic position near essential services and other prominent locations in the city, including King Abdulaziz University, a hospital and King Abdulaziz International Airport, adds to its appeal. Its proximity to major roads and the Haramain train station makes it a suitable choice for both leisure and business travelers. Although the surrounding area may be under construction, guests find the location quiet, clean and conveniently central to many of Jeddah’s attractions.
Staying at Al Andalus Mall Hotel is synonymous with comfort, thanks to its spacious and well-appointed rooms. The staff's friendliness and excellent service further enhance the experience, making it a desirable destination for repeat visitors. While there are occasional comments about the confusion regarding its booking location and areas requiring renovation, the overwhelming sentiment is positive with the hotel's connection to the mall being a significant highlight.
Whether shopping enthusiasts or those seeking a central base for their Jeddah visit, Al Andalus Mall Hotel delivers a harmonious blend of luxury, convenience and remarkable location, ensuring a pleasant stay for all.
Breakfast
However, there are also remarks about areas for improvement. Some guests mention that the breakfast is modest with limited options and repetitive dishes. Specific drawbacks include the lack of certain items like Nutella, butter and milk and the high price of the breakfast meal for children. During Ramadan, the Suhoor (pre-dawn meal) received less favorable comments for lacking variety.
Service seems to be a highlight with particular praise going to staff members for their professionalism and attentive service during breakfast. Despite the occasional critique of food quality and variety, many appreciate the cleanliness and organization of the breakfast area, which contributes to a pleasant dining experience. Overall, while the breakfast at Al Andalus Mall Hotel meets the expectations of many guests, there’s a consensus that adding more variety and improving certain aspects could enhance the overall dining experience.
Dinner
Rooms
However, some areas of the hotel, particularly room facilities, could use some renovation and updates. Issues such as old and dirty carpets, unpleasant odors and inadequate room service have been noted by several guests. Additionally, there have been reports of minor maintenance issues, such as malfunctioning TV channels, inconsistent hot water in the bathrooms and occasional delays in room availability.
Despite these concerns, the overall comfort and spaciousness of the rooms make them suitable for long stays and family visits. The strategic location, connecting directly to Al-Andalus Mall, adds a layer of convenience for shopping and dining. In summary, Al Andalus Mall Hotel offers large, comfortable and well-equipped rooms with some areas needing attention, making it a solid choice for both short and extended visits.
Beds
However, several reviews highlight areas needing improvement. There are consistent complaints about old and unclean beddings with some guests finding hair and stains on the sheets and pillows. Additionally, pillows are often noted as uncomfortable, either being too high or having an annoying smell. Some guests mention that the beds themselves were not well maintained or were uncomfortable, detracting from their stay.
In summary, while the beds at Al Andalus Mall Hotel receive positive feedback for their comfort and size, cleanliness and bedding quality are areas that require significant improvement.
Cleanliness
However, numerous reviews indicate significant issues that the hotel needs to address. Many guests report bad smells in various areas such as corridors, elevators and bathrooms, often linked to sewage or dirt from air conditioning units. The carpets, both in rooms and hallways, frequently get criticized for being worn out, dirty and emitting unpleasant odors. Some reviews mention that the bathrooms and pool areas are not consistently clean with some even noting stained linens and towels.
Service inconsistencies are another common concern with reports of slow housekeeping, uncleaned rooms upon check-in and old or dirty furniture. Maintenance issues, such as leaking ceilings and outdated fixtures, further detract from the guest experience.
Overall, while Al Andalus Mall Hotel has qualities of cleanliness and comfort, it appears that there are critical areas, particularly related to carpet cleanliness, odor management and timely housekeeping, that require significant improvement to meet guest expectations consistently.
Staff
While the majority of feedback is positive, noting the staff's courteous demeanor and cooperative nature, there are a few mentions of unprofessional behavior and slow responses from certain staff members during both day and night shifts. Management has also received mixed reviews with some guests appreciating their helpfulness and others pointing out unprofessional handling of issues.
Special mentions were made for the staff's demeanor during various interactions, from check-in to housekeeping. Guests appreciated the high level of care and hospitality with frequent acknowledgments of the staff's attentiveness, cheerful behavior and overall professionalism. Some standout staff members received individual praise for their hard work, consideration and friendly attitudes.
Overall, the staff at Al Andalus Mall Hotel appear to contribute significantly to a positive guest experience with many reviewers expressing their gratitude for the kind and efficient service provided.
Wi-Fi
Gym
However, some guests pointed out areas for improvement, such as a need for more equipment and better cleaning. Additionally, the steam room in the sports club was noted as not working and there were concerns about the availability of a lifeguard. Despite these issues, the overall gym experience seems satisfactory for most guests.
Pool
However, the pool and the surrounding area require more consistent attention and better management. Issues such as the absence of towels, lack of a lifeguard and overall maintenance have been pointed out by several guests. The area can feel neglected with dust, dirty chairs and occasional unpleasant odors detracting from the experience. The children's pool also demands better upkeep, including the addition of more toys and heating amenities, particularly during winter.
One recurring comment is about the flies around the pool area, which suggest a need for improved cleanliness and pest control measures. Guests also feel the pool’s operational hours are too limited, closing early in the evening, which restricts usage.
Despite these drawbacks, the pool remains a significant highlight for many, especially for families with children, thanks to its size and the opportunities it offers for relaxation and leisure. Utilizing such feedback might help the hotel enhance the pool’s appeal and address the concerns to meet the expectations aligned with its overall reputation.
Family
Children particularly enjoy the swimming pool and various family-oriented attractions available within the hotel. The hotel's efforts to ensure a comfortable family experience are evident with amenities such as baby beds available and a focus on meeting the needs of resident families. The overall atmosphere is welcoming, contributing to an enjoyable family holiday for many.
While there have been occasional mentions of noise from neighboring families, the majority of reviews emphasize the supportive and family-focused environment. The Al Andalus Mall Hotel accommodates children well, providing entertainment options like market games that engage young guests.
Overall, the hotel is celebrated for its accommodating services and facilities tailored for family stays, making it a recommended destination for travelers seeking a pleasant and fun experience for the entire family.
4 Star
Business
However, some reviews point out that it may not always be ideal for business travelers with instances of insufficient reception staff and statements that it might hinder a business trip. Despite these concerns, the positive staff behavior and professionalism, particularly from the administration and the Duty Manager, have been noted.
In summary, while Al Andalus Mall Hotel provides several business-oriented facilities and its central location works well for out-of-town business visitors, there are occasional service shortcomings that prospective business guests should be aware of.
Accessible
However, there are notable areas where accessibility could improve. Reviews highlight the absence of elevators and the need for a ramp at the entrance. Some guests found the corridors too narrow and certain areas of the hotel challenging to navigate. The bridge connecting the hotel to the malls also posed difficulties for disabled guests using the escalator, indicating that accessibility in these spaces is not ideal. Overall, while the hotel makes some effort to be accessible, there is still significant room for enhancement to better accommodate guests with disabilities.
Children's Pool
Outdoor Pool
However, several reviewers pointed out that the pool could benefit from additional shade and suggested adding umbrellas. Concerns were also raised about the cleanliness of the pool with mentions of staining on the tiles and a strong smell of chlorides in the morning. Some guests noted that the pool was overly cooled and a few were bothered by mosquitoes during their swim sessions. Despite these issues, the resort's friendly atmosphere and the beautiful, clean environment exceeded many guests’ expectations, making the outdoor pool a notable feature for families and travelers seeking relaxation.
Luxury
Guests frequently highlight the exceptional service, particularly at the reception, which contributes to the hotel's luxurious atmosphere. Despite some comments about outdated decor, the general consensus is that it remains one of the finest hotels in Jeddah. Its location on King Abdullah Road, one of the most beautiful and luxurious roads in the city, further enhances its appeal. For those in search of luxury, comfort and relaxation, Al Andalus Mall Hotel is highly recommended for delivering a quintessential luxurious stay.
Yes, Al Andalus Mall Hotel Jeddah has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Al Andalus Mall Hotel Jeddah.
No, Al Andalus Mall Hotel Jeddah doesn't allow dogs.
Yes, parking facilities are available at Al Andalus Mall Hotel Jeddah.
Yes, Al Andalus Mall Hotel Jeddah has a gym.
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