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InterContinental Jeddah by IHG

Jeddah , Corniche Al Hamra (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsInterContinental Jeddah by IHG, stands out for its prime location along Corniche Road in the Hamra area, providing guests with stunning sea views and easy access to the beach and tourist attractions like the Jeddah fountain. The central location's convenience is enhanced by the short distance to the city center and business districts, making it an ideal choice for both business and leisure travelers.

The breakfast experience receives high praise for its variety and quality, catering to both local and international tastes. While the food is commendable, the cost is often viewed as high. Dinner at the hotel also boasts excellent taste and service but faces criticism for its high prices and limited menu variety.

Room experiences are mixed. Guests appreciate the spaciousness, cleanliness and some nice touches like lavender scents and amenities such as a Nespresso machine. However, many find the rooms dated with old furnishings and cleanliness issues detracting from their stay. Noise levels and slow room service are additional concerns.

Cleanliness in public areas is generally well-maintained, but certain rooms and furniture are outdated and need replacement. Guests highlight the need for more attention to details in some areas, such as bathrooms and the spa.

Staff at the hotel earn high marks for their professionalism, friendliness and exceptional service with special mentions of helpful individuals at the reception and breakfast service. There are occasional mentions of slow responses and minor dissatisfaction with reception staff at times, but overall, the staff contribute significantly to the positive guest experience.

WiFi access is available throughout the property, though some guests report connectivity issues and slower speeds at peak times. The spa and gym receive mixed feedback with guests enjoying the facilities but noting that both need better maintenance and updates. The pool is appreciated for its size and cleanliness but requires substantial updates and better supervision.

Parking is generally convenient and free, though sometimes challenging due to limited slots. The hotel is family-friendly, providing a comfortable environment for guests of all ages. Beds receive positive remarks for comfort, though some guests note issues with worn-out bed sheets and the bed height.

Overall, InterContinental Jeddah is a favored choice for its location, staff and some strong amenities, though it has areas that require improvement to fully meet five-star expectations.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Pool Swim Up Bar Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Swim Up Bar

Room Types

Classic King Room with Club Access With Balcony This spacious room has a work desk, a flat-screen satellite TV and a balcony. The King Club Intercontinental is elegantly decorated with wooden furniture. It includes: - Complimentary pick-up or drop-off from airport/hotel (one way). - Free late check-out till 04:00 PM. - Tea and Coffee making facilities. - 2 pieces of pressing per stay.

Classic Room with Balcony This spacious, air-conditioned room has a flat-screen satellite TV, a work desk and a balcony. Tea and Coffee making facilities are provided.

Junior Suite with Balcony This spacious suite has a spa bath in the en suite bathroom. It features a dining area, a flat-screen satellite TV and a balcony. The King Business Suite is elegantly decorated with wooden furniture. A Nespresso machine available in the suite.

Classic Room with Balcony This spacious room has air-conditioning and an extra large double bed and a balcony with views of Jeddah. It features a minibar, a flat-screen satellite TV, and free WiFi. It includes a private bathroom with bathrobes and slippers. A Nespresso machine available in the suite.

Premium Room with Balcony Featuring a balcony, this air-conditioned room offers small seating area with a flat-screen TV, a minibar and a desk. The bathroom includes a bath, a shower and slippers. It offers club lounge access. - Complimentary pick-up or drop-off from airport/hotel (one way). - Free late check-out till 04:00 PM. - Tea/Coffee making facilities. - 2 pieces of pressing per stay.

Junior Suite with Balcony The spacious air-conditioned suite offers a flat-screen TV with satellite channels, a tea and coffee maker, executive lounge access, a wardrobe as well as sea views. The unit has 1 bed.

Royal Suite with Balcony This suite's special feature is the fireplace. The spacious air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a dining area, a wardrobe as well as sea views. The unit offers 3 beds.

One-Bedroom Suite with Balcony and lounge Access The spacious air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, executive lounge access, a seating area as well as sea views. The unit offers 1 bed.

Classic King Room with Balcony and Sea View The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit has 1 bed.

Classic Twin Room with Balcony The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit offers 2 beds.

Classic Twin Room with Balcony The spacious air-conditioned twin room features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

Classic King Room with Balcony and Sea View The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit offers 1 bed.

About InterContinental Jeddah by IHG

License: 10008182

Guest Reviews

7.7

Good

Location

InterContinental Jeddah by IHG, boasts a prime location that receives considerable praise from its guests. Nestled along the picturesque Corniche Road in the Hamra area, the hotel offers guests stunning sea views and easy access to the beach, as well as the famous Jeddah fountain. The proximity to a variety of restaurants, cafes and tourist attractions ensures that everything is within reach, making it convenient for both business and leisure travelers.

The centrality of the hotel's location means that it's just a short taxi ride away from key points of interest in the city and guests appreciate its accessibility to the city center and business districts. The tranquil and peaceful surroundings contribute to a relaxing stay and the proximity to parks and dining outlets enhances the overall experience.

In summary, the InterContinental Jeddah's excellent location, well-maintained facilities and friendly staff make it a favored choice for visitors looking for convenience and comfort in the heart of Jeddah.

Breakfast

The breakfast experience at the InterContinental Jeddah by IHG, generally receives high praise from guests. Many reviews highlight the excellent quality and diverse options available, catering to both local and international tastes. The breakfast buffet stands out for its variety with offerings like fava beans, shakshuka, eggs, cereals and a range of cold meats and fruits in the club room breakfast. Guests appreciate the many choices and the consistent warmth of the food. The staff, particularly Abdulaziz, receive special mentions for their helpfulness and friendly service.

However, there are some points of concern, particularly regarding the cost. While the food quality is commended, several guests feel that the prices for the breakfast buffet are high and not always matched by the level of service. The breakfast during Ramadan is noted as a highlight, providing special traditional items. Conversely, a few reviews suggest that the breakfast is sometimes just fair or a usual offering found at other hotels. Overall, the breakfast is seen as a comforting meal, rich in variety and quality, but with a cost that some find steep.

Dinner

The dinner experience at InterContinental Jeddah by IHG, receives a mixture of commendations and criticisms from its guests. Many guests highlight the exceptional quality of food, describing meals as superb with specific praise for the club room offerings and the fantastic variety of delicious dinner options. The staff's friendliness and helpfulness during dinner service also earn high marks, contributing significantly to the positive dining experience.

However, some reviews note the high prices associated with the hotel's buffet and a la carte meals with many finding the costs, including added taxes and service charges, to be excessive. Despite the quality, there are mentions of the restaurant's lack of variety and repetitive menus, particularly in the Paradiso Restaurant. Guests express the desire for greater diversity in both breakfast and dinner offerings.

The dining facilities, including multiple restaurants and dining spots with sea views, add an appealing dimension to the overall experience. Nonetheless, some guests found the prices to be disproportionate to the quality of food, labeling it as merely average. Issues with clarity on pricing and unfulfilled expectations regarding advertised special offers have also been pointed out.

Overall, while the dinner at InterContinental Jeddah boasts excellent taste and service, it faces criticism for its high prices and limited menu variety.

Rooms

The rooms at InterContinental Jeddah by IHG, present a mixed picture according to guest reviews. Guests commonly highlighted the spacious and clean nature of some rooms, appreciating the comfort and coziness they provided. The room sizes were often deemed satisfactory and certain rooms offered excellent views, including those with a sea view. Some guests noted the presence of amenities like a Nespresso machine, although issues with functionality were occasionally mentioned.

However, the overall state of the rooms drew significant criticism. Many guests mentioned that the rooms and their furnishings are quite dated with some describing them as being from the 90s. The furniture, carpets and overall decor were frequently described as old-fashioned, worn out and in need of urgent renovation. Cleanliness issues recurred, including dirty carpets and balconies, stained armchairs and bathrooms that didn't meet expected standards of a five-star hotel. Non-functioning electrical sockets and air conditioning, along with slow room service, further compounded guest dissatisfaction.

Noise levels were another point of concern with rooms not being well soundproofed, making it difficult for some to sleep due to maintenance noise and other disturbances. Moreover, the lack of respect for non-smoking requests and a general smell in the rooms, sometimes described as musty or unpleasant, were common complaints.

On a positive note, some guests did highlight nice touches such as a lavender scent in the room and efficient room cleaning in some instances. The large rooms equipped with twin Queen beds were also appreciated and the hotel's responsiveness in offering larger rooms upon request was noted by a few guests.

In summary, while some aspects of the rooms at InterContinental Jeddah are commendable, significant areas for improvement remain, particularly in terms of modernization, cleanliness and maintenance to align the experience more closely with five-star expectations.

Beds

InterContinental Jeddah by IHG has received a mixture of feedback regarding their beds from guests. Many guests have praised the beds for being comfortable and big, highlighting the overall comfort they experienced during their stay. However, there are some areas that could use improvement. Several reviews noted that the bed sheets appeared worn out and in some cases, they had holes or an unpleasant smell. Another recurring concern was the height of the beds, which some guests found to be excessively high. The quality of the pillows also drew criticism with guests mentioning they were not comfortable and sometimes had a bad smell. Additionally, isolated incidents of wet or inadequately dried linen were mentioned. Despite these drawbacks, many reviews consistently emphasized the comfort of the beds as a positive aspect of their stay.

Cleanliness

The InterContinental Jeddah by IHG, presents a mixed experience in terms of cleanliness. While many guests commend the clean, cosy rooms and highlight the hotel's tranquility and excellent website, there are notes of inconsistency in housekeeping services. Numerous reviewers found the overall hotel and public areas to be clean and welcoming, often appreciating the scent of cleanliness and the quiet environment. However, other comments suggest that some rooms and furniture are outdated and need replacement with occasional issues like stained carpets, dirty balconies and moldy ceilings reported. Guests generally find the employees behavior and friendliness positive, but some areas, particularly the bathroom and spa, require more attention to cleanliness. Despite these mixed reviews, the hotel manages to offer a clean and functional stay for many, though some parts of the hotel, including its carpets and curtains, evidently need more thorough cleaning and maintenance.

Staff

When it comes to the staff at the InterContinental Jeddah, feedback from guests tends to reflect high levels of professionalism and friendliness. Many guests highlight the staff as being very well-trained, polite and attentive, creating a welcoming atmosphere throughout their stay. Exceptional service is a recurring theme with mentions of the staff's willingness to assist at any time, quick response to queries and their courteous behavior.

Specifically, reception staff such as Brother Yusuf, Abdulrahman, Mohammed, Muayad and Faisal are praised for their kindness and efficiency. The breakfast area staff also get a nod for their excellent service, particularly Mr. Abdullaziz. Guests appreciate the swift and professional check-in process, as well as the supportive attitude of the staff in helping with outside transportation and fighting various needs and requests.

There are occasional criticisms regarding the reception staff's demeanor and slow response times with some guests noting that check-in could be more streamlined. Other minor issues include a lack of compassion for children by some staff members and specific incidents of housekeeping not responding promptly.

Overall, the impression left by the staff at the InterContinental Jeddah is overwhelmingly positive with their friendliness, helpfulness and professionalism setting a high standard for hospitality.

Wi-Fi

The InterContinental Jeddah by IHG, offers its guests WiFi access throughout the property, including the reception area. Some guests have highlighted that the internet connection is good and high-speed internet is available. However, a few reviews mention that the WiFi speeds can be generally poor during busy times of the day and there have been some issues with connectivity and a laggy TV. Despite these occasional hiccups, the availability of WiFi is a positive feature for many visitors. For access, signing in is required, ensuring that the network remains secure.

Spa

The spa at InterContinental Jeddah by IHG, has received mixed feedback from guests. On the positive side, the spa facilities are reported to be well-maintained and guests have enjoyed both the spa and the pool area. The gym is comprehensive and offers good opening hours for a separate female section. The massage services have been specifically praised with guests finding them good and professional.

However, there are areas that need improvement. Some reviews mention that the spa area does not always meet the expected standards and that it needs better cleaning and organization. There's also feedback about specific issues such as the absence of the massage therapist for a couple of days and the closed sauna. Additionally, some guests have noted the health club's facilities require a complete renovation and reported a lack of staff presence in the gym during their visits.

Gym

The InterContinental Jeddah's gym garners praise for being world-class with a complete set of equipment and a convenient location. Guests appreciate the clean and comfortable facilities and the separate gym for females with good opening hours of 7am to 9pm. However, some reviewers noted that the gym equipment is outdated and occasionally malfunctioning, pointing out the need for regular maintenance and a permanent coach. Despite these concerns, the gym remains a valued amenity for fitness enthusiasts.

Pool

The pool at InterContinental Jeddah by IHG, has garnered mixed reviews from guests. Positively, visitors appreciated the beautiful and large pool, describing it as clean and comfortable. It appears to be a hit with families, particularly children, who found the pool enjoyable. Some guests also mentioned that the pool area is well-maintained and clean, which enhances the experience.

However, there are notable concerns. Many guests pointed out that the pool area needs significant renovations, describing it as dilapidated and outdated with some broken tiles and poor chlorine levels. The absence of amenities like umbrellas, female-only swimming options and electrical outlets for charging devices detracted from the overall experience. Additionally, the pool faced occasional closures for training sessions and there was a lack of adequate supervision and service, along with poor-quality towels and cold water temperatures.

The general sentiment suggests that while the pool has potential, it requires substantial updates and better maintenance to meet the expectations of all guests.

Parking

At InterContinental Jeddah, parking is generally available and free with guests appreciating the convenience and affordability. The presence of ample parking space and a good valet service have been highlights for many. However, there are occasional challenges, such as limited parking slots and the need to park on the street when the lot is full. Some reviews indicate that finding parking isn't always easy and there can be inconveniences like an unshaded car park and an inconvenient car entrance gate. Despite these issues, the provision of parking and the efficient valet service are still notable positives for visitors.

Family

InterContinental Jeddah by IHG, is highly recommended for families looking for a comfortable and enjoyable stay. Many guests have praised it as a family-friendly hotel suitable for all ages, where everything is perfect for a family staycation. The overall experience tends to be positive with specific mentions of family comfort and the hotel being great for families with children. While some reviewers noted a few lapses related to family-specific services, these issues were generally resolved. In summary, the hotel provides a conducive environment for a delightful family experience.

5 Star

The InterContinental Jeddah by IHG, offers a mixed experience for travelers seeking five-star accommodations. While many guests describe the hotel as beautiful, luxurious and even majestic, opinions vary about whether it meets the expected five-star standards. Some guests praise the establishment for providing a definite five-star experience and commend the overall beauty and elegance of the surroundings. However, others point out that certain aspects of the hotel, such as the rooms and service, fall short of five-star criteria. Issues such as outdated facilities, an unreliable light switch system and no welcome drink contribute to the sentiment that the hotel does not fully meet five-star expectations. Guests also mention the high cost compared to other five-star hotels, suggesting that the price might not be justified by the current standards and services offered. Despite these criticisms, the description of the hotel as beautiful and luxurious indicates that it still holds appeal for many visitors, though it might benefit from updates and improvements to align more closely with five-star hotel norms.

Business

InterContinental Jeddah by IHG, offers a range of benefits for business travelers. It is well-regarded for its business-related services and functional business center, making it great for work travel and business meetings. The environment is quiet and conducive for business activities and the facilities are suitable for professional purposes. Efficient service adds to the convenience, although there have been some issues with transfer problems and outdated hotel policies. Despite these drawbacks, the overall experience for those traveling on business is positive.

Accessible

'InterContinental Jeddah, an IHG Hotel' generally offers good accessibility. The hotel is in an easily accessible location and features an accessible elevator system with card access, which helps guests navigate various floors. Disability accommodations are available upon request, although options are limited and some areas like the spa and gym present challenges. Unfortunately, there are no dedicated rooms specifically for the elderly or disabled and certain amenities, such as the pool, lack staff presence like guards or lifeguards. While the accessibility is generally favorable, guests with specific mobility needs might find certain aspects less accommodating due to the presence of stairs and limited accessible accommodations.

Outdoor Pool

The outdoor swimming pool at InterContinental Jeddah by IHG, is generally well-received for its stunning appearance and enjoyable ambiance. The pool area is noted as a nice, family-friendly spot, making it a great place for swimming. Despite these positives, there are some areas of concern. Guests have pointed out the need for lifeguards and better supervision around the pool. Issues such as the presence of many mosquitoes, lack of adequate seating and cushions and ongoing renovations have also been highlighted. Additionally, some have noted the absence of a designated swimming pool for women.

Honeymoon

InterContinental Jeddah by IHG, is praised as an ideal destination for honeymooners, often described as a great honeymoon spot. Many guests highlight the availability of a honeymoon package, which includes thoughtful touches such as romantic dinners that add a special touch to their stay. Room service catering specifically to honeymooners is frequently mentioned as excellent, contributing to a memorable experience. Despite a few mentions of the honeymoon room not being prepared upon arrival, the general consensus is that the hotel provides a lovely space to relax and enjoy a honeymoon trip. There is a clear emphasis on creating a romantic and comfortable environment for newlyweds.

Luxury

InterContinental Jeddah by IHG, is consistently described as a luxurious haven with a sumptuous atmosphere permeating throughout. Guests highlight the hotel's luxurious feel, elegant decoration and the impressive arrangement that epitomizes the upscale brand. The hotel’s facilities reflect its first-class status, featuring beautiful gardens and remarkable decorations that contribute to the overall luxury. The positive reviews underscore the excellent manners and taste exhibited by the staff, further enhancing the opulent experience. While a few visitors expressed disappointment regarding their expectations, the majority appear to be highly satisfied, often commenting on the hotel's excellent location and sophisticated setup. This suggests that the InterContinental Jeddah generally lives up to its luxurious reputation, offering a memorable stay for those seeking comfort and elegance.

Romantic

InterContinental Jeddah offers a serene environment that couples will appreciate, particularly those seeking a romantic getaway. Guests frequently compliment the romantic vibe and the lovely spaces designed for relaxation, whether on the balcony or within their rooms. The sunrise and sunset views from the hotel create an ideal romantic setting, enhancing the overall experience. Many have enjoyed special romantic dinners, which contribute significantly to a memorable stay.

However, some guests noted shortcomings regarding honeymoon arrangements with reports of the hotel not fulfilling specific requests despite advance payment. Despite these occasional lapses, the overall atmosphere and amenities make it a popular choice for couples looking to enjoy a romantic retreat.

Yes, InterContinental Jeddah by IHG has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.

Yes, a spa is available at InterContinental Jeddah by IHG.

No, InterContinental Jeddah by IHG doesn't allow dogs.

Yes, parking facilities are available at InterContinental Jeddah by IHG.

Yes, InterContinental Jeddah by IHG has a gym.

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