LOTTE City Hotel Jeju
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Summary of reviewsLOTTE City Hotel Jeju stands out for its overall convenience, comfort and value, making it a highly recommended option for travelers visiting Jeju City. Its location is one of the strongest aspects with proximity to Jeju International Airport, a plethora of dining and shopping options, as well as easy access to public transportation, making it ideal for both business and leisure travelers. The vibrant surrounding area adds to the appeal, providing ample services and scenic spots within a short drive.
The breakfast buffet receives considerable praise for its variety and food quality, served in a 22nd-floor dining area offering stunning views, enhancing the breakfast experience. The dinner service, though appreciated by some for its quality dishes like lobster and beef steak, has mixed reviews mainly due to its price and limited options for certain dietary preferences. Therefore, exploring nearby dining options might be preferable for some guests during dinner time.
The hotel's rooms are lauded for their cleanliness, modern design, comfort and stunning views. Though some feedback points to the need for updates and improvements in certain areas, the majority of guests find the accommodations to be spacious and well-maintained. The hotel maintains a high standard of cleanliness throughout with thorough housekeeping routines contributing to an overall pleasant stay.
The staff at LOTTE City Hotel Jeju receive high marks for their friendliness, professionalism and language proficiency, creating a welcoming and accommodating environment. Efficient and respectful service is consistently noted, especially from the front desk and housekeeping teams.
The hotel's amenities also receive favorable reviews. The gym, though small, is sufficiently equipped and the swimming pool, particularly the rooftop pool, is appreciated for its cleanliness and ambiance, despite some limitations in size and access. Free underground parking is another significant advantage, providing ample and secure parking options.
Families find LOTTE City Hotel Jeju to be a comfortable and convenient choice with facilities such as spacious family rooms, a kid's area and a clean and appealing swimming pool, adding to the family-friendly atmosphere.
While the wifi and some aspects of the pool services have room for improvement, the general feedback underscores the hotel's commitment to providing a quality experience. The comfortable beds and clean bedding further accentuate the positive stay experience for most visitors.
In summary, LOTTE City Hotel Jeju offers a superb blend of comfort, cleanliness, excellent service and convenient location, making it a noteworthy choice for anyone visiting Jeju City.
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The breakfast buffet receives considerable praise for its variety and food quality, served in a 22nd-floor dining area offering stunning views, enhancing the breakfast experience. The dinner service, though appreciated by some for its quality dishes like lobster and beef steak, has mixed reviews mainly due to its price and limited options for certain dietary preferences. Therefore, exploring nearby dining options might be preferable for some guests during dinner time.
The hotel's rooms are lauded for their cleanliness, modern design, comfort and stunning views. Though some feedback points to the need for updates and improvements in certain areas, the majority of guests find the accommodations to be spacious and well-maintained. The hotel maintains a high standard of cleanliness throughout with thorough housekeeping routines contributing to an overall pleasant stay.
The staff at LOTTE City Hotel Jeju receive high marks for their friendliness, professionalism and language proficiency, creating a welcoming and accommodating environment. Efficient and respectful service is consistently noted, especially from the front desk and housekeeping teams.
The hotel's amenities also receive favorable reviews. The gym, though small, is sufficiently equipped and the swimming pool, particularly the rooftop pool, is appreciated for its cleanliness and ambiance, despite some limitations in size and access. Free underground parking is another significant advantage, providing ample and secure parking options.
Families find LOTTE City Hotel Jeju to be a comfortable and convenient choice with facilities such as spacious family rooms, a kid's area and a clean and appealing swimming pool, adding to the family-friendly atmosphere.
While the wifi and some aspects of the pool services have room for improvement, the general feedback underscores the hotel's commitment to providing a quality experience. The comfortable beds and clean bedding further accentuate the positive stay experience for most visitors.
In summary, LOTTE City Hotel Jeju offers a superb blend of comfort, cleanliness, excellent service and convenient location, making it a noteworthy choice for anyone visiting Jeju City.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Guest Reviews
The location of LOTTE City Hotel Jeju receives consistent praise from guests for its convenience and accessibility. Centrally located in Jeju City, the hotel is just minutes away from Jeju International Airport, making it an ideal choice for travelers with early or late flights. Guests frequently mention the abundance of dining options, shopping districts and cafes within walking distance, including popular spots like duty-free shops and local convenience stores such as 7-Eleven and Olive Young.
The hotel's position also ensures easy access to public transportation, including city and intercity buses and even a limousine bus from the airport stops nearby. With such proximity to the main street and various bus stops, exploring different parts of Jeju is straightforward. The location is especially beneficial for business trips and short stays, thanks to quick and convenient transport links.
Additionally, despite being more city-centric, the hotel allows access to scenic locations and northern beaches within a short drive. The surrounding area is well-regarded for its cleanliness and vibrant atmosphere, packed with numerous food outlets, bakeries and essential services like pharmacies and car rental companies.
Overall, LOTTE City Hotel Jeju offers a superb location with excellent accessibility, making it a perfect base for both short-term and extended stays on the island.
LOTTE City Hotel Jeju boasts a breakfast that has garnered high praise from many guests. The breakfast buffet stands out with its rich variety and superb food quality, offering great value and delicious options. Patrons frequently comment on the hearty, satisfying and fabulous breakfasts served with particular appreciation for the diverse and consistently tasty selections.
Many reviews highlight the wonderful dining experience with some guests noting that the buffet is among the best they have encountered. The 22nd-floor breakfast area is admired not only for its food but also for the stunning views it provides, making the morning meal even more enjoyable.
However, it's worth noting that the breakfast can be quite pricey and there were occasional comments about limited variety and repetitive menus. Despite these few drawbacks, the general consensus remains highly positive, pointing to the quality and satisfaction of the breakfast at LOTTE City Hotel Jeju.
The dinner experience at LOTTE City Hotel Jeju elicited mixed reviews from guests. Many highlighted the dinner buffet as excellent with specific mentions of the quality offerings such as lobster and beef steak. Some guests enjoyed the variety and abundance of the dinner, calling it satisfying and very good. Others appreciated the discount for hotel guests and found the food delicious. However, there were several criticisms, particularly about the price, which many considered expensive for what was offered. Some guests felt that the seafood could be improved and others pointed out the limited choices, especially for those who do not eat pork or seafood or follow a vegan diet. The hotel restaurant’s operating hours also caused some inconvenience, as it was noted to close earlier than the stated time. Given these mixed experiences, while some found the in-house dining to be a convenient and enjoyable option, others recommended exploring the nearby restaurants and bakeries for more satisfying dinner alternatives.
The rooms at LOTTE City Hotel Jeju receive varied feedback from guests with a notable emphasis on cleanliness and comfort. Many reviewers highlight the rooms' spaciousness and modern design, noting that the accommodations are clean, well-maintained and fitted with comfortable beds. Guests also appreciated the functionality of the bathrooms and the thoroughness of daily room cleaning.
Several guests enjoyed the views from their rooms, including vistas of the sea and the nearby airport. Some rooms were described as luxurious and beautifully set up with high soundproofing and ample storage space.
Despite the numerous positive remarks, certain areas require improvement. Some rooms are reported to be small and dated with issues such as worn-out furniture, inadequate power outlets and insufficient bathroom facilities. A few guests experienced problems with air conditioning and reported minor cleanliness oversights like stains on bed sheets and liquid stains on the walls.
Overall, while the hotel's rooms generally receive positive feedback for their cleanliness, comfort and views, there are occasional criticisms regarding room size and the need for updates in some areas.
LOTTE City Hotel Jeju offers a generally positive bed experience characterized by comfort and clean bedding. Many guests praise the plush and super comfortable beds with bedding described as amazing and cozy. Soft pillows and a warm duvet add to the overall comfort, contributing to a good night's sleep.
However, some guests expressed dissatisfaction with bed quality, noting that some beds were too soft or firm and a few mentioned waking up with sore backs. There were also mentions of beds being not properly made and needing an upgrade. A few complaints about bed size and height were noted, but these did not overshadow the majority positive feedback.
Guests frequently mentioned the cleanliness of the bedding, though a couple of reviews pointed out it was not as clean as expected. Overall, most visitors found the beds to be very comfortable, ensuring a restful and pleasant stay.
LOTTE City Hotel Jeju receives a notable amount of praise for its cleanliness from its guests. Many reviewers highlight that the rooms are consistently clean and comfortable with thorough cleaning routines ensuring a pleasant stay. Words like spotless, impeccable and super clean are frequently used to describe the hotel's condition. The well-maintained establishment seems to uphold a high standard of cleanliness across various areas including bathrooms, bedding and general facilities. Housekeeping services receive commendation for their excellent performance and attention to detail.
However, some guests noted minor issues such as dirty carpets and occasional inadequacies in room cleaning. Despite these few hiccups, the general sentiment indicates that the overall cleanliness of the hotel is very good with many areas exceeding guests' expectations. The combination of cleanliness, comfort and a central, convenient location close to the airport makes LOTTE City Hotel Jeju a highly recommended option for travelers looking for a clean and well-maintained place to stay.
LOTTE City Hotel Jeju is frequently praised for its staff, who are often described as friendly, helpful and accommodating. Guests consistently mention the pleasant and charming demeanor of the employees, highlighting their professional attitude and willingness to assist with various requests. The front desk staff stand out for their friendliness, efficiency and impressive language skills with many speaking good English, Mandarin and Korean. Housekeeping and service staff also receive commendations for their thoroughness and attentiveness.
Despite the occasional disappointment regarding customer service or isolated instances of unhelpfulness, the overall sentiment is overwhelmingly positive. Guests appreciate the smooth and efficient check-in process with many noting the quick and respectful service from reception. The enthusiasm and politeness of the staff contribute significantly to the comfort and enjoyment of visitors' stays.
In summary, LOTTE City Hotel Jeju's staff excel in creating a welcoming atmosphere, providing excellent service and ensuring that guests have a pleasant and hassle-free experience.
The wifi at LOTTE City Hotel Jeju receives mixed feedback from guests. On the positive side, communication through the internet is generally smooth and secure. However, there are notable concerns about the reliability and strength of the connection. Many guests reported unstable, weak and frequently disconnected internet service. Some mentioned that they could only access wifi in common areas like the restaurant and not in their rooms. Overall, while the hotel offers secure internet, the consistency and reach of the wifi signal could use improvement.
LOTTE City Hotel Jeju offers a well-equipped gym that guests appreciate for its decent exercise machines. Though some find the facility small and wish for more amenities, it still provides a satisfactory space for workouts. Additionally, the hotel features other fitness amenities, including a swimming pool, enhancing the overall wellness experience for guests.
The pool at LOTTE City Hotel Jeju garners mixed reviews from guests, but has several noteworthy highlights. The hotel boasts both indoor and outdoor pools with the outdoor one located on the 6th floor offering a nice view despite being somewhat shallow at 1.2 meters deep. The pools are described as clean and safe, which is particularly appreciated by families with children. Night swimming at the rooftop pool receives positive remarks and is considered a standout feature of the hotel.
However, several reviews mention the small size of the pool, which might be more suited for children’s play rather than serious swimming. The indoor pool area, while clean and enjoyable, still suffers from similar size constraints.
One of the primary drawbacks noted by guests is that access to the pool is not included in the room price and requires an additional fee, a point that has caused frustration for some. Additionally, the pool's early closing hours, around 7 p.m. and the booking policies are seen as inconvenient for guests wanting to make spontaneous plans.
Some visitors also mentioned occasional closures and periods of renovation which limited access to the pool and spa facilities.
Despite these issues, the pool's overall appeal emanates from its cleanliness, scenic views and pleasant ambiance, particularly appealing for a refreshing dip or a relaxing time in the city center.
Lotte City Hotel Jeju offers excellent parking facilities that are highly appreciated by its guests. The majority of reviews highlight the availability of free underground parking, which is both spacious and easy to access. Guests frequently compliment the ample parking space available both within the hotel and in the connected shopping center, ensuring there is plenty of room for vehicles. The convenience and safety of the parking options, including a green car zone in the basement, contribute positively to the overall experience. Despite a few mentions of limited space and small car parks, the general consensus is that the parking is beneficial. Instances of parking issues were resolved promptly by the hotel staff, maintaining guest satisfaction. Overall, the free and ample parking provided is a significant advantage for visitors staying at Lotte City Hotel Jeju.
At LOTTE City Hotel Jeju, families will find a haven of comfort and convenience designed to ensure a memorable stay. The hotel offers a range of family-friendly facilities and services that cater specifically to those traveling with children. The family triple room and interconnecting rooms are particularly popular, providing ample space and flexibility for larger groups. Guests frequently highlight the cleanliness and usefulness of the kid's area, making it a welcoming space for younger guests to enjoy.
The hotel’s commitment to being accommodating and kind is evident with thoughtful touches such as morning milk for babies, which parents appreciate. The swimming pool is a nice addition, adding to the variety of activities available for families.
LOTTE City Hotel Jeju is described as a great place for a family stay, suitable for celebrating special occasions like children's birthdays and perfect for family activities. The facilities, including areas for luggage storage and access to a refrigerator, further enhance its suitability for families.
While some mention noise from children running at night, the overall sentiment emphasizes a satisfying family-friendly environment where both parents and children can enjoy a great time together. Additionally, the convenience of dining as a family adds to the positive experience. Overall, LOTTE City Hotel Jeju proves to be an excellent choice for families seeking a comfortable and accommodating hotel on their travels.
LOTTE City Hotel Jeju is a high-class option in Jeju City, offering quality at an affordable price point. As a business-oriented hotel, it aims to deliver good value for money with high-quality ingredients and services. However, some guests feel that the hotel does not fully meet the expectations associated with its four-star rating, citing that certain aspects fail to align with what one would typically expect from a hotel boasting such a rating. Despite these criticisms, the hotel still stands as a cost-effective choice for visitors to Jeju City.
LOTTE City Hotel Jeju caters primarily to business travelers, offering a range of amenities tailored for professional needs. A free shuttle service to the airport is provided, a notable convenience for those on quick, urgent business trips. The hotel features dedicated work desks in rooms, a functional business center and well-equipped meeting rooms, making it suitable for conducting business affairs efficiently. Guests have noted that the business-class rooms are clean and tidy, aligning with the expectations of a standard business hotel. Moreover, services such as self-service laundry facilities and vending machines in the lobby are available, although traditional room service and dry cleaning are absent, which might inconvenience some.
However, the amenities may fall short for long-term business stays and some have mentioned that the room prices are on the higher side, possibly due to the hotel's eco-friendly policies. While the hotel also boasts a small swimming pool, it is seen as an additional perk rather than a significant attraction. Overall, LOTTE City Hotel Jeju is well-regarded for its functionality and business-centric services, making it a solid choice for short-term business travel, even though it might seem somewhat sparse on luxury for a four-star establishment.
The rooftop pool at LOTTE City Hotel Jeju offers a clean, peaceful environment with a good overall experience. Guests can enjoy a great view of Jeju airport while relaxing by the pool. However, some noted that the space in the rooftop pool area is limited and that the jacuzzi can be very cold. Despite these minor drawbacks, the rooftop pool remains a highlight for many visitors seeking a tranquil retreat above the bustling city.
At LOTTE City Hotel Jeju, the outdoor pool receives significant praise from guests. Situated on the 6th floor, this open-air facility offers a refreshing escape for families and individuals alike. Guests appreciate the clean water and well-maintained pool area, describing it as small but pleasant. The rooftop amenities add an extra layer of luxury with complimentary access to a hot tub and jacuzzi, making for a relaxing experience. Despite occasional construction and renovation, the available infinity pool and hot spring pool continue to delight visitors. The rooftop terraces and pools provide a reliable, cool refuge, enhancing the overall stay at the hotel.
LOTTE City Hotel Jeju stands out for its luxurious accommodations and exceptional service. Guests repeatedly noted how the rooms exude a luxurious feel and are clean and of good quality. The hotel’s facilities and amenities add to this sense of opulence, ensuring that every aspect of the stay feels grand. The common areas are particularly notable for their luxury and high-end service from the staff enhances the overall experience. With attentive staff always ready to greet arrivals, the luxury appeal of LOTTE City Hotel Jeju remains unmatched.
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Location
The hotel's position also ensures easy access to public transportation, including city and intercity buses and even a limousine bus from the airport stops nearby. With such proximity to the main street and various bus stops, exploring different parts of Jeju is straightforward. The location is especially beneficial for business trips and short stays, thanks to quick and convenient transport links.
Additionally, despite being more city-centric, the hotel allows access to scenic locations and northern beaches within a short drive. The surrounding area is well-regarded for its cleanliness and vibrant atmosphere, packed with numerous food outlets, bakeries and essential services like pharmacies and car rental companies.
Overall, LOTTE City Hotel Jeju offers a superb location with excellent accessibility, making it a perfect base for both short-term and extended stays on the island.
Breakfast
Many reviews highlight the wonderful dining experience with some guests noting that the buffet is among the best they have encountered. The 22nd-floor breakfast area is admired not only for its food but also for the stunning views it provides, making the morning meal even more enjoyable.
However, it's worth noting that the breakfast can be quite pricey and there were occasional comments about limited variety and repetitive menus. Despite these few drawbacks, the general consensus remains highly positive, pointing to the quality and satisfaction of the breakfast at LOTTE City Hotel Jeju.
Dinner
Rooms
Several guests enjoyed the views from their rooms, including vistas of the sea and the nearby airport. Some rooms were described as luxurious and beautifully set up with high soundproofing and ample storage space.
Despite the numerous positive remarks, certain areas require improvement. Some rooms are reported to be small and dated with issues such as worn-out furniture, inadequate power outlets and insufficient bathroom facilities. A few guests experienced problems with air conditioning and reported minor cleanliness oversights like stains on bed sheets and liquid stains on the walls.
Overall, while the hotel's rooms generally receive positive feedback for their cleanliness, comfort and views, there are occasional criticisms regarding room size and the need for updates in some areas.
Beds
However, some guests expressed dissatisfaction with bed quality, noting that some beds were too soft or firm and a few mentioned waking up with sore backs. There were also mentions of beds being not properly made and needing an upgrade. A few complaints about bed size and height were noted, but these did not overshadow the majority positive feedback.
Guests frequently mentioned the cleanliness of the bedding, though a couple of reviews pointed out it was not as clean as expected. Overall, most visitors found the beds to be very comfortable, ensuring a restful and pleasant stay.
Cleanliness
However, some guests noted minor issues such as dirty carpets and occasional inadequacies in room cleaning. Despite these few hiccups, the general sentiment indicates that the overall cleanliness of the hotel is very good with many areas exceeding guests' expectations. The combination of cleanliness, comfort and a central, convenient location close to the airport makes LOTTE City Hotel Jeju a highly recommended option for travelers looking for a clean and well-maintained place to stay.
Staff
Despite the occasional disappointment regarding customer service or isolated instances of unhelpfulness, the overall sentiment is overwhelmingly positive. Guests appreciate the smooth and efficient check-in process with many noting the quick and respectful service from reception. The enthusiasm and politeness of the staff contribute significantly to the comfort and enjoyment of visitors' stays.
In summary, LOTTE City Hotel Jeju's staff excel in creating a welcoming atmosphere, providing excellent service and ensuring that guests have a pleasant and hassle-free experience.
Wi-Fi
Gym
Pool
However, several reviews mention the small size of the pool, which might be more suited for children’s play rather than serious swimming. The indoor pool area, while clean and enjoyable, still suffers from similar size constraints.
One of the primary drawbacks noted by guests is that access to the pool is not included in the room price and requires an additional fee, a point that has caused frustration for some. Additionally, the pool's early closing hours, around 7 p.m. and the booking policies are seen as inconvenient for guests wanting to make spontaneous plans.
Some visitors also mentioned occasional closures and periods of renovation which limited access to the pool and spa facilities.
Despite these issues, the pool's overall appeal emanates from its cleanliness, scenic views and pleasant ambiance, particularly appealing for a refreshing dip or a relaxing time in the city center.
Parking
Family
The hotel’s commitment to being accommodating and kind is evident with thoughtful touches such as morning milk for babies, which parents appreciate. The swimming pool is a nice addition, adding to the variety of activities available for families.
LOTTE City Hotel Jeju is described as a great place for a family stay, suitable for celebrating special occasions like children's birthdays and perfect for family activities. The facilities, including areas for luggage storage and access to a refrigerator, further enhance its suitability for families.
While some mention noise from children running at night, the overall sentiment emphasizes a satisfying family-friendly environment where both parents and children can enjoy a great time together. Additionally, the convenience of dining as a family adds to the positive experience. Overall, LOTTE City Hotel Jeju proves to be an excellent choice for families seeking a comfortable and accommodating hotel on their travels.
4 Star
Business
However, the amenities may fall short for long-term business stays and some have mentioned that the room prices are on the higher side, possibly due to the hotel's eco-friendly policies. While the hotel also boasts a small swimming pool, it is seen as an additional perk rather than a significant attraction. Overall, LOTTE City Hotel Jeju is well-regarded for its functionality and business-centric services, making it a solid choice for short-term business travel, even though it might seem somewhat sparse on luxury for a four-star establishment.
Rooftop Pool
Outdoor Pool
Luxury
Yes, LOTTE City Hotel Jeju has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at LOTTE City Hotel Jeju.
No, LOTTE City Hotel Jeju doesn't allow dogs.
Yes, parking facilities are available at LOTTE City Hotel Jeju.
Yes, LOTTE City Hotel Jeju has a gym.
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