Leonardo Plaza Hotel Jerusalem
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Summary of reviewsThe Leonardo Plaza Hotel Jerusalem is a highly recommended establishment, primarily praised for its fantastic location in the heart of Jerusalem. Guests find it incredibly convenient for exploring the city’s iconic attractions such as the Western Wall, Machane Yehuda Market and Mamilla Mall, all within walking distance. The hotel’s central position also offers tranquil park views, contributing to an enjoyable stay.
The breakfast at the Leonardo Plaza Hotel is another standout feature, regularly described as lavish, rich in variety and delicious. It caters to diverse tastes, ensuring guests start their day with a satisfying meal. The Shabbat meals and dinner buffet also receive high marks for their exceptional quality and abundant variety with the Shabbat Buffet often noted as one of the best around.
The rooms are spacious and comfortable, many offering stunning views of the Old City from their balconies. Guests appreciate the early readiness of rooms and their cleanliness, despite minor maintenance issues and occasional decor criticisms. The large balconies, comfortable beds and well-furnished spaces are frequently highlighted, though there’s a consensus that updates and better maintenance could enhance the experience further.
Staff at the hotel consistently receive glowing reviews for their friendly, helpful and attentive service. Individuals such as Ronit and Youseff are particularly commended for their dedication to guest satisfaction, greatly contributing to the warm, welcoming atmosphere of the hotel.
The pool area is often described as relaxing and pleasant with commendations for its cleanliness and the caring lifeguard. However, improvements are suggested regarding shade provision and pool maintenance.
Parking is convenient though some guests find the fees frustrating and the spaces limited. Families appreciate the hotel’s child-friendly amenities and staff’s accommodating attitudes, making it a solid choice for family stays.
Overall, the Leonardo Plaza Hotel Jerusalem is esteemed for its prime location, excellent dining options, comfortable accommodations and exceptional staff, despite some noted areas for improvement on the maintenance and renovation fronts.
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The breakfast at the Leonardo Plaza Hotel is another standout feature, regularly described as lavish, rich in variety and delicious. It caters to diverse tastes, ensuring guests start their day with a satisfying meal. The Shabbat meals and dinner buffet also receive high marks for their exceptional quality and abundant variety with the Shabbat Buffet often noted as one of the best around.
The rooms are spacious and comfortable, many offering stunning views of the Old City from their balconies. Guests appreciate the early readiness of rooms and their cleanliness, despite minor maintenance issues and occasional decor criticisms. The large balconies, comfortable beds and well-furnished spaces are frequently highlighted, though there’s a consensus that updates and better maintenance could enhance the experience further.
Staff at the hotel consistently receive glowing reviews for their friendly, helpful and attentive service. Individuals such as Ronit and Youseff are particularly commended for their dedication to guest satisfaction, greatly contributing to the warm, welcoming atmosphere of the hotel.
The pool area is often described as relaxing and pleasant with commendations for its cleanliness and the caring lifeguard. However, improvements are suggested regarding shade provision and pool maintenance.
Parking is convenient though some guests find the fees frustrating and the spaces limited. Families appreciate the hotel’s child-friendly amenities and staff’s accommodating attitudes, making it a solid choice for family stays.
Overall, the Leonardo Plaza Hotel Jerusalem is esteemed for its prime location, excellent dining options, comfortable accommodations and exceptional staff, despite some noted areas for improvement on the maintenance and renovation fronts.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Situated in the heart of Jerusalem, the Leonardo Plaza Hotel Jerusalem boasts an exceptional location that allows guests to easily explore some of the city's most iconic sites. The hotel is within walking distance of key attractions such as the Machane Yehuda Market, the Mamilla Mall and the Western Wall, making it an ideal base for both tourists and business travelers. The central location is perfect for exploring shops, restaurants and tourist monuments with everything just steps away.
Guests frequently highlight the convenience and strategic positioning of the hotel, noting its proximity to the city's vibrant center and old town. The nearby park with grass and trees adds a touch of tranquility to the bustling surroundings. The hotel's prime position is also complemented by clean rooms, good facilities, a nice lobby and excellent panoramic views, including sights of the old city and the Judean desert.
Overall, the Leonardo Plaza Hotel Jerusalem is highly praised for its fantastic, central location that ensures guests are close to all the main attractions and amenities they need during their stay.
The breakfast experience at Leonardo Plaza Hotel Jerusalem consistently receives high praise from guests. Described by many as immense, lavish and rich with variety, the food options cater generously to diverse tastes. Guests highlight the delicious and plentiful offerings, noting the breakfast spread as exceptional and fit for a king. Fresh, tasty selections include omelets, breads, cheeses, pastries and more, ensuring a satisfying start to the day.
While breakfast is viewed as top-notch, some guests felt it could be even better with specific enhancements, such as additional variety or a better dining room layout. Despite minor critiques, the overwhelming consensus underscores the generous, varied and high-quality breakfast provided, often exceeding expectations. Visitors also appreciate the pleasant and attentive hotel staff, contributing to a positive overall dining experience.
The hotel's central location, complemented by amazing views of the Old City, adds to the appeal. Shabbat meals are similarly praised alongside breakfast, reinforcing the hotel's reputation for excellent food. Overall, the breakfast at Leonardo Plaza Hotel Jerusalem is a standout feature that many guests highly recommend.
At Leonardo Plaza Hotel Jerusalem, guests rave about the exceptional quality and variety of the dinner offerings. Many highlight the Shabbat Buffet, noting it as possibly the best they've ever had in Israel. The dining room is praised for its tasty and varied dishes, featuring a rich selection of meats, vegetables and salads that cater to diverse palates.
The food is consistently described as incredible, high-level and delicious. Guests appreciate not only the quality but also the abundant variety of the dinner buffet, which some find exceptional. Friendly and attentive service further enhances the dining experience with staff members providing service with a smile.
Shabbat dinner and other meals throughout the week receive high marks, described as excellent, well-stocked and plentiful. Although one review noted Friday's meal to be mediocre, the overwhelming sentiment is that the food and dining experience at the hotel are top-notch.
Located in the heart of Jerusalem, the Leonardo Plaza Hotel offers a range of room options that have garnered mixed reviews. Guests frequently highlight the spacious and clean conditions of the rooms, noting their comfort and the stunning views of the Old City from many of the balconies. Several travelers appreciated the early readiness of their rooms despite early arrivals, along with the large and wonderfully decorated environments that provided a pleasant stay.
The beds have been consistently described as comfortable and the breakfast received high praise for both its delicious spread and the nicely decorated area overlooking the pool. Rooms feature modern necessities though some visitors feel the style is a bit outdated and in need of renovation. Despite some issues with cleanliness and occasional musty smells, many rooms are well-furnished and equipped with plenty of storage space.
Guests particularly enjoyed the spacious suites with terraces, large balconies and fantastic views of Jerusalem. On the downside, there were instances where requests for double beds resulted in two single beds being provided, leading to some dissatisfaction. A few guests noted the small size and worn appearance of the bathrooms and furniture.
Overall, the Leonardo Plaza Hotel's rooms are highly praised for their comfort, space and impressive views, though updates and improved maintenance could enhance the experience even further.
The Leonardo Plaza Hotel Jerusalem predominantly receives positive feedback regarding its beds with many guests highlighting their comfort. Phrases such as "extremely comfortable beds" and "beds were very comfortable" are frequently mentioned, suggesting a generally positive experience. The rooms, often described as comfortable, sometimes include a balcony with a view of the old city, adding to the overall pleasantness. However, there are occasional criticisms with a few guests finding the mattresses and pillows less satisfactory, describing them as worn or not comfortable enough. Despite these outliers, the prevailing sentiment is that the hotel provides a restful sleeping experience, enhanced by comfortable bedding and supportive beds.
The Leonardo Plaza Hotel Jerusalem receives mixed feedback regarding its cleanliness. Positively, several guests appreciated the overall cleanliness of the hotel, describing it as very clean, super clean and spotless. They highlighted the daily cleaning of rooms and found them clean and comfortable with some even exceeding expectations.
However, there are notable areas requiring improvement. Reviews mention cleanliness issues, particularly in the bathrooms, which some guests found moldy and in need of updating. Instances of dust, dirty linens and unvacuumed carpets were reported. A few guests felt that the general maintenance and housekeeping services fell short, citing specific problems like sticky floors, uncleaned terraces and stained towels.
Despite these concerns, many guests still enjoyed a comfortable stay, finding the location and overall ambiance pleasant. The positive aspects of room cleanliness and courteous service were also recognized, though significant attention to cleaning practices and maintenance is needed to address recurring problems.
At the Leonardo Plaza Hotel Jerusalem, guests consistently highlight the exceptional quality of the staff with particular praise for individuals such as Ronit and Youseff. The team is described as warm, friendly and extraordinarily helpful, ensuring a welcoming atmosphere that feels like a home away from home.
Guests frequently mention the staff’s attentiveness and willingness to go above and beyond to meet guests’ needs, showcasing a high level of service across all departments—from housekeeping to the bar to the front desk. The reception staff, notably courteous and efficient, adds to the superb hospitality experience.
The positive interactions extend beyond just being polite; the staff is noted for their cheerfulness, patience and accommodating nature. Whether it’s walking guests out of the hotel, bringing plates to their room or fulfilling specific requests, they strive to provide a lovely and pleasant experience.
Overall, the staff at Leonardo Plaza Hotel Jerusalem stands out as a significant highlight of the hotel, contributing greatly to guests' satisfaction and memorable stays.
The pool at the Leonardo Plaza Hotel Jerusalem has garnered much praise from guests, who describe it as amazing, relaxing and pleasant. Many appreciate its cleanliness and luxurious setup with plentiful seating available. The lifeguard receives commendations for being caring and kind, adding to the overall sense of safety and comfort.
However, there are some areas for improvement. Shade seems to be a recurring issue with guests competing for shaded seating and suggesting that more umbrellas are provided. Some mention that the pool area can feel a bit neglected or shabby at times and that it closed unreasonably early at 5 pm. There are also concerns about the pool’s suitability for children with comments noting that the shallow end is too deep and the pool itself is in the shade during the afternoon.
Despite these minor drawbacks, the pool is frequently described as excellent, beautiful and an enjoyable feature of the hotel. Guests find it to be a great spot for kids and appreciate having such an amenity. However, some guests have faced disappointment with the pool being out of service during the low season or certain holidays.
Overall, while the pool at Leonardo Plaza Hotel Jerusalem has its share of minor issues, it remains a highlight for many guests, who value its relaxing atmosphere and well-maintained facilities.
Parking at Leonardo Plaza Hotel Jerusalem is a mixed bag of experiences. On the positive side, guests appreciated the availability and convenience of the parking, describing it as spacious and excellent. It is particularly advantageous to have a parking garage available in a city like Jerusalem, where space can be at a premium. Some found the parking reasonable and were satisfied with the arrangement provided by the hotel staff. However, the need to pay for parking left many guests feeling frustrated with some describing the fees as too expensive. Parking being open not just to hotel guests but everyone was also noted, leading to a first-come, first-served scenario that wasn't always ideal. There were occasional issues with the small size of the parking area and challenges encountered when exiting the parking lot. The lack of free parking space and the organized parking left some guests disappointed. Despite these negatives, the overall consensus leans towards the essential convenience it offers amidst the limitations in a busy city.
Leonardo Plaza Hotel Jerusalem is highly regarded as a family-oriented hotel, providing an array of amenities that cater well to families. Guests particularly appreciated the interconnecting rooms, perfect for large families needing extra space and comfort. The hotel stands out for its child-friendly environment, evidenced by the accommodating attitude of the staff, such as the chef who took special care to address a child's nut allergy and the kitchen staff who catered to a picky eater toddler.
The pool receives high praise as a fantastic spot for kids, ensuring they have an enjoyable experience. Although the breakfast is praised for its quality, some guests felt it could be more kid-friendly and that variety could be enhanced for longer stays. Despite this, the Shabbat meals were highlighted as excellent.
However, there are areas where the hotel could improve, such as upgrading the kids' playroom. These minor setbacks did not significantly detract from the overall positive experience. The hotel also shows attentiveness to specific guest needs, such as moving families to lower floors for convenience and adding extra beds to rooms to enhance comfort. Overall, Leonardo Plaza Hotel Jerusalem is a solid choice for families seeking a welcoming and accommodating stay.
Leonardo Plaza Hotel Jerusalem offers a clean and comfortable environment with notable hospitality. Guests have described it as a luxurious place, particularly mentioning the luxurious pool and the high-quality amenities. However, some reviewers feel that the hotel, while formerly luxurious, is now in need of renovation and does not meet the expectations of a 5-star rating. The high floors and fast elevators received praise, but several comments pointed to its expensive rates not aligning with the perceived value, indicating that some aspects of the hotel seem outdated. Overall, it's considered a pleasant and welcoming place despite some criticisms regarding its current state and cost.
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Location
Guests frequently highlight the convenience and strategic positioning of the hotel, noting its proximity to the city's vibrant center and old town. The nearby park with grass and trees adds a touch of tranquility to the bustling surroundings. The hotel's prime position is also complemented by clean rooms, good facilities, a nice lobby and excellent panoramic views, including sights of the old city and the Judean desert.
Overall, the Leonardo Plaza Hotel Jerusalem is highly praised for its fantastic, central location that ensures guests are close to all the main attractions and amenities they need during their stay.
Breakfast
While breakfast is viewed as top-notch, some guests felt it could be even better with specific enhancements, such as additional variety or a better dining room layout. Despite minor critiques, the overwhelming consensus underscores the generous, varied and high-quality breakfast provided, often exceeding expectations. Visitors also appreciate the pleasant and attentive hotel staff, contributing to a positive overall dining experience.
The hotel's central location, complemented by amazing views of the Old City, adds to the appeal. Shabbat meals are similarly praised alongside breakfast, reinforcing the hotel's reputation for excellent food. Overall, the breakfast at Leonardo Plaza Hotel Jerusalem is a standout feature that many guests highly recommend.
Dinner
The food is consistently described as incredible, high-level and delicious. Guests appreciate not only the quality but also the abundant variety of the dinner buffet, which some find exceptional. Friendly and attentive service further enhances the dining experience with staff members providing service with a smile.
Shabbat dinner and other meals throughout the week receive high marks, described as excellent, well-stocked and plentiful. Although one review noted Friday's meal to be mediocre, the overwhelming sentiment is that the food and dining experience at the hotel are top-notch.
Rooms
The beds have been consistently described as comfortable and the breakfast received high praise for both its delicious spread and the nicely decorated area overlooking the pool. Rooms feature modern necessities though some visitors feel the style is a bit outdated and in need of renovation. Despite some issues with cleanliness and occasional musty smells, many rooms are well-furnished and equipped with plenty of storage space.
Guests particularly enjoyed the spacious suites with terraces, large balconies and fantastic views of Jerusalem. On the downside, there were instances where requests for double beds resulted in two single beds being provided, leading to some dissatisfaction. A few guests noted the small size and worn appearance of the bathrooms and furniture.
Overall, the Leonardo Plaza Hotel's rooms are highly praised for their comfort, space and impressive views, though updates and improved maintenance could enhance the experience even further.
Beds
Cleanliness
However, there are notable areas requiring improvement. Reviews mention cleanliness issues, particularly in the bathrooms, which some guests found moldy and in need of updating. Instances of dust, dirty linens and unvacuumed carpets were reported. A few guests felt that the general maintenance and housekeeping services fell short, citing specific problems like sticky floors, uncleaned terraces and stained towels.
Despite these concerns, many guests still enjoyed a comfortable stay, finding the location and overall ambiance pleasant. The positive aspects of room cleanliness and courteous service were also recognized, though significant attention to cleaning practices and maintenance is needed to address recurring problems.
Staff
Guests frequently mention the staff’s attentiveness and willingness to go above and beyond to meet guests’ needs, showcasing a high level of service across all departments—from housekeeping to the bar to the front desk. The reception staff, notably courteous and efficient, adds to the superb hospitality experience.
The positive interactions extend beyond just being polite; the staff is noted for their cheerfulness, patience and accommodating nature. Whether it’s walking guests out of the hotel, bringing plates to their room or fulfilling specific requests, they strive to provide a lovely and pleasant experience.
Overall, the staff at Leonardo Plaza Hotel Jerusalem stands out as a significant highlight of the hotel, contributing greatly to guests' satisfaction and memorable stays.
Pool
However, there are some areas for improvement. Shade seems to be a recurring issue with guests competing for shaded seating and suggesting that more umbrellas are provided. Some mention that the pool area can feel a bit neglected or shabby at times and that it closed unreasonably early at 5 pm. There are also concerns about the pool’s suitability for children with comments noting that the shallow end is too deep and the pool itself is in the shade during the afternoon.
Despite these minor drawbacks, the pool is frequently described as excellent, beautiful and an enjoyable feature of the hotel. Guests find it to be a great spot for kids and appreciate having such an amenity. However, some guests have faced disappointment with the pool being out of service during the low season or certain holidays.
Overall, while the pool at Leonardo Plaza Hotel Jerusalem has its share of minor issues, it remains a highlight for many guests, who value its relaxing atmosphere and well-maintained facilities.
Parking
Family
The pool receives high praise as a fantastic spot for kids, ensuring they have an enjoyable experience. Although the breakfast is praised for its quality, some guests felt it could be more kid-friendly and that variety could be enhanced for longer stays. Despite this, the Shabbat meals were highlighted as excellent.
However, there are areas where the hotel could improve, such as upgrading the kids' playroom. These minor setbacks did not significantly detract from the overall positive experience. The hotel also shows attentiveness to specific guest needs, such as moving families to lower floors for convenience and adding extra beds to rooms to enhance comfort. Overall, Leonardo Plaza Hotel Jerusalem is a solid choice for families seeking a welcoming and accommodating stay.
Luxury
Yes, Leonardo Plaza Hotel Jerusalem has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Leonardo Plaza Hotel Jerusalem.
No, Leonardo Plaza Hotel Jerusalem doesn't allow dogs.
Yes, parking facilities are available at Leonardo Plaza Hotel Jerusalem.
Yes, Leonardo Plaza Hotel Jerusalem has a gym.
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