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Summary of reviewsThe Holiday Inn Express - Kaiserslautern by IHG, receives commendable reviews for various aspects of their offerings with a strong emphasis on positive feedback. The strategic location of the hotel is highlighted as a key advantage, being close to the highway while maintaining a quiet environment. This makes it particularly suitable for travelers on the move and business visitors, especially those with appointments nearby or at the Ramstein Airbase. The convenience of free and abundant parking further enhances its appeal.
Guests frequently praise the breakfast service, noting the extensive and varied buffet that caters to diverse tastes, including gluten-free options. The modern and clean breakfast area, along with the friendly and attentive staff, contributes to a satisfying start to the day. Though there are minor suggestions for improvement, such as more variety and stronger coffee, the overall sentiment remains positive.
While the hotel lacks a full restaurant, the lobby bar provides a cozy spot for relaxation, offering good wine and surprisingly decent food, even late into the night. However, those seeking more extensive dining options might need to look beyond the hotel's offerings.
The rooms are consistently described as very clean, modern and comfortable. Guests appreciate the contemporary furnishings, comfortable beds and modern bathrooms. The spaciousness and practical design of the rooms make them suitable for both short and extended stays, despite some occasional noise issues in certain areas. The high cleanliness standards across the hotel, from rooms to common areas, are frequently lauded.
The staff at the Holiday Inn Express - Kaiserslautern garner high praise for their exceptional hospitality. They are often described as very friendly, helpful and accommodating, contributing significantly to a positive guest experience. The professionalism and readiness to resolve issues promptly enhance the overall satisfaction of guests.
The free WiFi service is noted as reliable, allowing guests to stream content without interruptions. However, only one device can be registered for WLAN. The hotel's parking facilities are generally appreciated for their convenience and security, even though there are some mentions of high fees for the underground parking option.
The hotel is also noted for being family-friendly with spacious and clean family rooms. Features like the pancake machine add a playful touch that delights children. Despite occasional noise-related management issues, the overall experience for families is positive with the hotel exceeding expectations in most cases.
The comfortable beds are frequently mentioned as a highlight, contributing to restful stays. Overall, the Holiday Inn Express - Kaiserslautern offers excellent value for money, making it a reliable choice for travelers seeking a clean, modern and comfortable stay with efficient amenities and exceptional service.
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