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Summary of reviewsPhuket Orchid Resort and Spa is highly acclaimed for its excellent location, situated just a short walk from the pristine Karon Beach. Guests appreciate its proximity to various local amenities, including restaurants, shops and fruit stalls, making it a convenient choice. The spacious and well-maintained grounds, coupled with a family-friendly atmosphere, contribute positively to the overall experience. Its excellent pools and welcoming environment are particularly noted, making it an attractive destination for families.
The breakfast experience at the resort receives mixed reviews. While many guests enjoy the variety and quality of the breakfast buffet, featuring a diverse array of options, others feel that the offerings are repetitive and lack sufficient variety. Despite some criticisms, the breakfast area’s location near the beach and the quick service add to its appeal, providing a generally good start to the day.
Dinner options also receive varied feedback. While some guests praise the quality and reasonable prices at the on-site restaurant, others find the buffet dinner lacking and prefer dining outside the resort. The absence of room service and limited dining options within the hotel are areas noted for improvement.
Rooms at the resort present a mixed bag. They are described as comfortable, clean and spacious with daily maintenance and essential amenities provided. Family rooms with pool access are particularly appreciated. However, many find the rooms outdated with issues like musty smells, high humidity and worn-out furniture detracting from the experience.
Cleaning standards at the resort are inconsistent. While some guests commend the daily, thorough housekeeping and clean facilities, others report significant cleanliness issues, including dirty rooms and poorly maintained furniture.
Staff at Phuket Orchid Resort and Spa stand out for their exceptional service. Described as friendly, welcoming and helpful, the staff, including notable personnel such as Supit and Keaw, contribute significantly to the positive guest experience. Although some language barriers are noted, the staff’s attentiveness and readiness to assist enhance the overall pleasant atmosphere.
The pool facilities are a major highlight, offering a variety of clean, well-maintained pools with ample space for relaxation. Water slides and warm water add to the family-friendly appeal, ensuring a memorable stay for guests of all ages. The proximity to Karon Beach adds further appeal, providing easy access to a serene beach and contributing to the overall convenience for families and beach lovers.
The resort is particularly praised as a family-oriented destination with fantastic amenities for children, including impressive pool areas with water slides. Spacious family rooms and charming grounds make it an ideal setting for family vacations.
In terms of bedding, experiences vary with some guests finding the beds comfortable and others finding them too firm. Overall, the resort's bedding caters more to those who prefer a firmer sleeping surface.
In summary, Phuket Orchid Resort and Spa offers a great location, excellent pool facilities and outstanding staff service, making it an ideal choice for families. While there are areas for improvement, particularly in room updates and breakfast variety, the overall guest experience remains positive, highlighted by the resort’s family-friendly amenities and welcoming atmosphere. Show more
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Categories
Luxury Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort with Spa
Family Friendly Resort
Resort with Swimming Pool
Pool Swim Up Bar Pool Water Slide Water Park Outdoor Pool
Business Resort
Resort with Gym
4-Star Resort
Resort with Outdoor Pool
Resort with Water Park
Resort with Pool Water Slide
Resort with Swim Up Bar
Room Types
Deluxe RoomProviding a tropical garden view, this room features a satellite TV, a refrigerator, and a private balcony.
Family Room With Bunk BedLarger air-conditioned room features 2 king beds and a balcony with view. Free toiletries and hairdryer are included in an en suite bathroom.
Family Room accommodates 2 adults and 2 children (under the age of 12).
Deluxe PoolProviding tropical garden and pool views, this room features a satellite TV and a private balcony.
Triple RoomOffering a modern Asian style, this spacious room features two beds. Each room comes with a private balcony that provides a view of the tropical garden, and either pool or mountain views.
Pool Access RoomThe spacious double room provides air conditioning, a seating area, a wardrobe, a safe deposit box and a TV. The unit offers 1 bed.
Family Double KingThis family room features a balcony, view and air conditioning. It is designed for 2 adults and 2 children (age up to 12 years old) with 1 King Size Bed and 1 Bunk Bed.
Guest Reviews
7.6
Good
Location
Phuket Orchid Resort and Spa boasts an exceptional location highly praised by guests. Nestled just a short walk away from Karon Beach, it offers a central and convenient base for vacationers. Visitors frequently highlight its close proximity to a variety of restaurants, shops and fruit stalls, making it easy to explore the local area. The hotel's grounds are spacious and beautifully maintained, providing an inviting atmosphere. Particularly appealing for families, the resort is described as perfect for those vacationing with children, thanks to its beautiful pools and family-friendly setting. Guests also appreciate the hotel's convenience concerning nearby amenities and the ease of getting around. Although one review mentioned it is not close to the center, the general consensus emphasizes the excellent location and delightful staff, making it a popular choice for travelers seeking both relaxation and accessibility.
Breakfast
Visitors to the Phuket Orchid Resort and Spa have mixed feelings about the breakfast experience. Many guests appreciated the fantastic, great and super breakfasts, describing them as varied, delicious and expansive. The breakfast buffet was noted for its extensive selection, offering a diverse array of options including eggs, fruits and various meals. The variety was often praised with some reviews highlighting the delicious and fresh products and even mentioning the buffet as humongous and complete.
However, a notable portion of guests felt that the breakfast fell short of expectations. Some found the options too repetitive and monotonous with the same dishes being served almost every day. Others mentioned the lack of variety, describing the breakfast as meager, basic or even sparse, sometimes with no cheese, good coffee or adequate vegetables and greens. There were also comments about the breakfast area being too busy and the food quality not being up to a high standard with occasional complaints about cold main courses and limited choices.
Despite these criticisms, the quick service and the location of the breakfast area near the beach were appreciated by guests. Many agreed that while the breakfast could be more varied and improved, it still provided a generally good start to their day, supported by a good selection of both local and Western foods. Overall, the breakfast experience at the Phuket Orchid Resort and Spa is generally positive but leaves room for enhancements to cater to a wider range of tastes and preferences.
Dinner
Guests at Phuket Orchid Resort and Spa have varied experiences with the dinner offerings at the hotel. Some found the restaurant to provide very good meals, particularly highlighting the steaks and reasonable prices for both Thai and European dishes. There is a convenient on-site restaurant, making dining accessible without needing to leave the premises. However, a number of reviews mentioned that the buffet dinner did not meet expectations with some preferring to eat outside the resort where they found cheaper and more decent food options. While the quality of breakfast and dinner was noted to be lacking by some guests, others praised the overall food offering at the hotel. Additionally, the absence of room service and opportunities for on-site lunch and dinner received some criticism. Overall, while there are some positive remarks regarding the dining options, there are notable areas for improvement based on guest feedback.
Rooms
Phuket Orchid Resort and Spa offers a mix of experiences when it comes to room accommodations. Visitors found the rooms to be quite comfortable, clean and spacious. Many appreciated that rooms were tended to daily, always providing fresh bottles of water and tea. Guests who stayed in rooms with access to the swimming pools had memorable experiences, especially those with interconnecting doors that were highly convenient for families. Those with garden rooms also noted the convenience when traveling with children.
However, the resort’s rooms show signs of aging and could benefit from significant updates and renovations. The decor and furniture are quite outdated with some guests describing the rooms as dark, worn-out and even shabby. Maintenance appears to be lacking with issues such as musty smells, mold and high humidity reported by several guests. Although the beds were generally considered clean, there were complaints about the overall cleanliness and upkeep of the rooms and bathrooms. Basic amenities were sometimes missing and the lack of proper lighting in rooms was commonly mentioned.
Despite these drawbacks, the rooms were equipped with essential amenities and provided adequate space with some larger family rooms featuring two beds. Overall, while the rooms have their flaws, their comfort and daily maintenance added positively to the guest experience.
Beds
Phuket Orchid Resort and Spa offers varying experiences when it comes to the comfort of their bedding. The reviews reveal a mixed reception from guests. While some have enjoyed large, comfy beds with excellent pillows and mattresses, others have found the beds to be quite hard and uncomfortable. The firmness of the mattresses is a frequent comment with some guests feeling that they were too firm for their liking. However, the resort does seem to excel in providing spacious sleeping arrangements, as many reviewers noted the beds' considerable size. For those who prioritize soft and plush bedding, the resort may present a challenge, but for others who appreciate a firmer sleeping surface, it could be a good match. Pillow comfort also received high marks from multiple guests. Overall, the bedding experience can be hit or miss, highlighting the importance of individual preferences in sleep comfort.
Cleanliness
Phuket Orchid Resort and Spa offers a mixed experience when it comes to cleanliness. On the positive side, several guests appreciated the extremely clean facilities and clean and beautiful territory of the hotel. Daily housekeeping was another highlight with many guests noting that rooms were cleaned every day, quickly and neatly. Some reviews even described the cleaning as thorough and flexible.
However, many reviews also highlighted significant cleanliness issues. Common concerns included filthy and outdated rooms, poor room cleaning and dirty floors. There were frequent reports of sandy and dusty floors, clogged showers and unclean bed linens with some even encountering bugs. Maintenance appeared to be a recurring problem, as several guests commented on the old and poorly maintained furniture. The overall impression was that while the hotel's area is attractive and the pools are clean, the rooms themselves often fell short of acceptable cleanliness standards with many guests suggesting a need for significant improvement.
Staff
Phuket Orchid Resort and Spa boasts a remarkable staff that consistently receives high praise from guests. The personnel, especially individuals like Supit and Keaw, are frequently highlighted for their amazing service. Visitors describe the team as extremely friendly, welcoming and kind, always ready with a smile and willing to assist with questions and concerns. Their quick, responsive service is a valued aspect of the hotel experience, whether it's the security team, receptionists or breakfast staff.
Though some guests noted occasional language barriers, the overall sentiment is that the staff’s friendliness and helpfulness more than make up for it. The staff’s attentiveness ensures that requests are promptly addressed, contributing to the high quality of service. Many guests appreciated their accommodating nature with some even noting that the staff went out of their way to make their stay more comfortable, such as arranging for interconnecting rooms.
The staff's courtesy and readiness to help create a delightful atmosphere, enhancing the resort's outstanding location. Whether it's assisting with queries immediately or providing quick service, the team contributes significantly to the hotel's welcoming and pleasant ambiance, making it a destination worth visiting.
Pool
Phuket Orchid Resort and Spa boasts exceptional pool facilities that stand out as a highlight of the stay. The extensive pool area is consistently praised for its cleanliness and ample space, making it feel less crowded even during busy times. The multiple pools with varying depths, cater perfectly to both children and adults, offering a blend of relaxation and fun. The resort features fantastic water slides that are a hit among families, ensuring endless hours of entertainment for kids. Its large pools and sun lounging areas add to the charm, making it suitable for family vacations. The warm water and polite, friendly staff further enhance the pleasant experience at the pool area. Overall, the pools are a remarkable feature of the resort, contributing to a memorable stay for all guests.
Beach
The Phuket Orchid Resort and Spa is conveniently situated just a short walk from the stunning Karon Beach, renowned for its cleanliness and excellent conditions. Guests repeatedly highlight the hotel's prime location with the beach being a few minutes' walk away, making it an ideal spot for families and beach lovers alike.
The proximity to local shops, supermarkets and pharmacies adds to the convenience for guests, while the pool area, featuring two slides, provides additional entertainment options for families with children. The resort is praised for its beautiful grounds and the quality of its on-site restaurant by the pool.
Many reviews emphasize the peaceful environment of the hotel despite its close proximity to the beach and essential amenities. The beach itself garners high praise for its pristine sand and scam-free environment, contributing to a fantastic beachfront experience. Overall, the location of Phuket Orchid Resort and Spa offers the best of both worlds: easy access to a beautiful beach and essential local services.
Family
Phuket Orchid Resort and Spa is a family-oriented haven, lauded for its impressive range of kid-friendly amenities and activities. This hotel provides an ideal setting for family vacations, ensuring that guests of all ages find something enjoyable. Families praise the fantastic facilities for children, particularly the amazing pool area featuring great water slides, which are a hit among the kids. The hotel grounds exude a charming atmosphere, further enhancing the overall experience.
The resort is widely recognized as a child-friendly destination with staff offering excellent interactions with young guests. Older children are also entertained with big slides, contributing to the hotel's reputation as one of the best family and kids resorts. Spacious and clean family rooms add to the comfort, making it a perfect stay for families with children. Despite some remarks about aging rooms lacking bidets, the consensus is overwhelmingly positive. In essence, Phuket Orchid Resort and Spa stands out as a fantastic place for families to vacation, offering a wealth of enjoyment for kids and ensuring a memorable holiday for all.
Pool Water Slide
The pool area at Phuket Orchid Resort and Spa consistently receives positive feedback from guests, particularly regarding its water slides. These slides cater to a range of ages, providing fun for both young children and older guests. Many visitors highlight the variety and quality of the slides, describing them as great, fun and excellent. The presence of multiple pools, including kids' pools alongside the main pool with high slides, adds to the appeal. Overall, the combination of water slides and numerous pools makes it a fantastic choice for families.
Outdoor Pool
Phuket Orchid Resort and Spa features an impressive outdoor pool area highly praised by guests. The hotel boasts several swimming pools of varying depths, making it suitable for both adults and children. The pool area includes two large pools with ample seating, ensuring guests can find a spot to relax. Cleanliness is consistently noted, adding to the overall pleasant experience. Additionally, amenities like waterslides enhance the appeal, particularly for families. Overall, the pool area is considered great with many guests appreciating the variety and quality of the swimming facilities.
Water Park
The water park at Phuket Orchid Resort and Spa receives high praise from guests for its impressive water slides and enjoyable pools. Specifically, there are two large water slides designed for older children, though smaller ones and younger children find plenty to enjoy as well. The slides are highlighted as a key feature with many reviews noting how much fun kids have on them. The overall pool area is described as great for kids with the water park on the property providing a good experience for small children. The combination of excellent slides and a well-maintained pool area makes the resort's water park a hit among families.
Yes, Phuket Orchid Resort and Spa has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Pool Water Slide, Outdoor Pool, Water Park.
Yes, a spa is available at Phuket Orchid Resort and Spa.
No, Phuket Orchid Resort and Spa doesn't allow dogs.
No, parking facilities aren't available at Phuket Orchid Resort and Spa.