Green Mountain 5* Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsGreen Mountain 5* Hotel, nestled near Karpacz at the foot of the Sněžka mountain, offers guests a serene retreat amid lush forests and stunning natural beauty. This ideal location is highly praised for its tranquility, picturesque views and convenient access to numerous hiking trails, making it a perfect destination for nature enthusiasts. Despite its secluded ambiance, the hotel is only a short walk or drive from the center of Karpacz, balancing peacefulness with accessibility.
The culinary experience at Green Mountain 5* Hotel, particularly the breakfast, is frequently lauded for its variety, quality and taste. Guests enjoy a rich selection of fresh ingredients and dishes, from Prosecco and Costa Coffee to warm meals and regional specialties. The breakfast buffet with its diverse options and high-quality service, consistently satisfies guests. While dinner reviews are more varied, the Italian restaurant Albero stands out for its outstanding dishes and exceptional service, offering an alternative to the main dining experience.
The rooms at the hotel are another highlight, celebrated for their spaciousness, modern decor and comfort. Many rooms boast breathtaking mountain views, well-equipped amenities and practical furnishings, contributing to a luxurious and cozy stay. Positive mentions include child-friendly features and delightful views, although some guests noted occasional lapses in cleaning standards and maintenance issues.
Impressive cleanliness standards are maintained throughout the hotel with guests frequently praising the spotless rooms, bathrooms and spa areas. The housekeeping team's efforts are well-recognized, ensuring a pleasant environment. Minor criticisms about superficial cleaning and maintenance do not detract from the overall sentiment of satisfaction.
Staff at Green Mountain 5* Hotel are generally commended for their friendliness and helpfulness. Guests appreciate the professional, attentive service, especially from the reception and bar teams. Although some reviews suggest improvements in staff training and consistency, the overall experience with the staff remains positive, contributing to a warm and welcoming atmosphere.
The hotel's spa and wellness facilities receive high praise for their exceptional quality. The well-equipped spa area, including saunas, steam baths, salt caves, indoor pools and outdoor jacuzzis, provide a superb relaxation environment. The professional staff and high-quality services, such as massages and cosmetic treatments, further enhance the sense of well-being and rejuvenation.
The gym is noted for being well-maintained and offering sufficient equipment for a fulfilling workout, though some guests wished for more variety. Similarly, pool facilities, including large swimming pools, jacuzzis and saunas, cater well to both adults and children, providing a clean and appealing space for relaxation, despite occasional issues with crowding and temperature.
Parking, however, is a noted area of dissatisfaction with guests frequently pointing out the high costs and lack of complimentary parking included in the room price. The management of parking spaces is described as chaotic, presenting challenges such as narrow spaces and scarce availability.
In summary, Green Mountain 5* Hotel excels in providing a tranquil and picturesque setting with modern amenities, high-quality dining experiences, comfortable and well-appointed rooms and exceptional spa and wellness facilities. Minor issues with dinner variety, cleanliness consistency, staff training and parking detract slightly from the experience. Overall, the hotel remains a highly recommended retreat for nature lovers, families and those seeking relaxation and outdoor adventure.
Categories
The culinary experience at Green Mountain 5* Hotel, particularly the breakfast, is frequently lauded for its variety, quality and taste. Guests enjoy a rich selection of fresh ingredients and dishes, from Prosecco and Costa Coffee to warm meals and regional specialties. The breakfast buffet with its diverse options and high-quality service, consistently satisfies guests. While dinner reviews are more varied, the Italian restaurant Albero stands out for its outstanding dishes and exceptional service, offering an alternative to the main dining experience.
The rooms at the hotel are another highlight, celebrated for their spaciousness, modern decor and comfort. Many rooms boast breathtaking mountain views, well-equipped amenities and practical furnishings, contributing to a luxurious and cozy stay. Positive mentions include child-friendly features and delightful views, although some guests noted occasional lapses in cleaning standards and maintenance issues.
Impressive cleanliness standards are maintained throughout the hotel with guests frequently praising the spotless rooms, bathrooms and spa areas. The housekeeping team's efforts are well-recognized, ensuring a pleasant environment. Minor criticisms about superficial cleaning and maintenance do not detract from the overall sentiment of satisfaction.
Staff at Green Mountain 5* Hotel are generally commended for their friendliness and helpfulness. Guests appreciate the professional, attentive service, especially from the reception and bar teams. Although some reviews suggest improvements in staff training and consistency, the overall experience with the staff remains positive, contributing to a warm and welcoming atmosphere.
The hotel's spa and wellness facilities receive high praise for their exceptional quality. The well-equipped spa area, including saunas, steam baths, salt caves, indoor pools and outdoor jacuzzis, provide a superb relaxation environment. The professional staff and high-quality services, such as massages and cosmetic treatments, further enhance the sense of well-being and rejuvenation.
The gym is noted for being well-maintained and offering sufficient equipment for a fulfilling workout, though some guests wished for more variety. Similarly, pool facilities, including large swimming pools, jacuzzis and saunas, cater well to both adults and children, providing a clean and appealing space for relaxation, despite occasional issues with crowding and temperature.
Parking, however, is a noted area of dissatisfaction with guests frequently pointing out the high costs and lack of complimentary parking included in the room price. The management of parking spaces is described as chaotic, presenting challenges such as narrow spaces and scarce availability.
In summary, Green Mountain 5* Hotel excels in providing a tranquil and picturesque setting with modern amenities, high-quality dining experiences, comfortable and well-appointed rooms and exceptional spa and wellness facilities. Minor issues with dinner variety, cleanliness consistency, staff training and parking detract slightly from the experience. Overall, the hotel remains a highly recommended retreat for nature lovers, families and those seeking relaxation and outdoor adventure.
Hotel with EV Charging Stations
Luxury Hotel
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Green Mountain 5* Hotel boasts an exceptional location near Karpacz, offering guests tranquility and stunning natural beauty. Nestled at the foot of the Sněžka mountain, the hotel is surrounded by lush forests, making it an ideal starting point for hiking enthusiasts. The proximity to numerous trails, including paths to the Sněžka and other scenic routes, allows for convenient outdoor adventures right from the hotel grounds.
The peaceful and picturesque environment is a significant highlight with many guests appreciating the quiet neighborhood and the breathtaking views of the mountains, including Śnieżka. Despite its secluded setting, the hotel remains accessible, just a 20-minute walk or a short drive to the center of Karpacz. This balance of serenity and convenience proves to be a major draw for visitors.
Moreover, the hotel offers modern amenities against a backdrop of nature, providing a haven for those seeking both comfort and a connection to the outdoors. Whether enjoying a view from the balcony or embarking on a hike, guests consistently praise the hotel's beautiful surroundings and well-chosen location, making it a perfect retreat for nature lovers and hikers alike.
The breakfast experience at the Green Mountain 5* Hotel is highly praised for its variety, quality and taste. Guests frequently commend the delicious and varied offerings that cater to diverse preferences, noting the presence of fresh ingredients and a wide selection of dishes. The breakfast buffet is described as abundant and versatile, ensuring that there's something for everyone—from Prosecco and Costa Coffee to warm meals and regional specialties.
Guests appreciate the high quality of the food, particularly highlighting the excellent breakfasts and dinners. Many reviews mention that the breakfast buffet leaves nothing to be desired with options ranging from different types of bread, juices, cheeses and cold cuts to delightful homemade pastries and cakes. The presence of luxury items like sparkling wine adds a touch of class to the dining experience.
However, a few reviews point out the occasional chaos during peak times, including insufficient cutlery and limited space in the breakfast room. Some guests noted that the variety can sometimes be monotonous and the organization could be improved. Despite these minor issues, the general consensus remains positive.
Friendly and efficient staff enhance the overall experience, ensuring that guests feel welcomed and well-served. For families, the special buffet for children and a rich offer of animations and shows add to the appeal. The combination of excellent cuisine, diverse options and high-quality service makes breakfast at Green Mountain 5* Hotel a notable part of the stay.
Visitors to Green Mountain 5* Hotel have shared mixed feedback about the hotel's dining experiences. On the positive side, the food is frequently praised for its deliciousness and variety. Many guests have highlighted the diverse selection available for both breakfast and dinner with some even describing the cuisine as exquisite or superb. The Italian restaurant on the premises, Albero, received multiple commendations for its outstanding dishes and exceptional service.
However, despite these high points, several guests noted disappointing aspects of the dining experience, particularly for dinner. Some diners found the meals to be lukewarm, monotonous and not up to the standards expected of a five-star establishment. The quality and creativity of the evening meals often came under scrutiny with a few guests likening it to canteen food and commenting on the limited selection of hot dishes and meats. Additionally, the waiting times for service, especially for desserts, detracted from the overall experience.
For travelers prioritizing dining experiences, the breakfast offerings were consistently highlighted as varied and satisfying, whereas dinner reviews were more variable. Guests seeking a memorable culinary experience may wish to explore the à la carte options at the Albero restaurant.
The rooms of the Green Mountain 5* Hotel impress with their spaciousness and modern decor, consistently noted for being large, clean and comfortable. Many rooms offer breathtaking mountain views and come with well-equipped amenities, providing a sense of luxury and coziness. Guests particularly appreciate the generous room sizes, comfortable beds and practical furnishings, many featuring desks, chairs and large windows with balconies. The hotel boasts two-story apartments that enhance the sense of space and offer added comfort.
Despite the frequent praise for their cleanliness and modernity, some reviews mention occasional lapses in cleaning standards and maintenance issues, which detract from the overall experience. Soundproofing generally ensures a quiet stay, contributing positively to the ambiance.
Several positive mentions highlight the child-friendly environment and the delightful views from many rooms. The decor is tasteful, combining comfort and aesthetic appeal, making the rooms a highlight of the hotel experience. While there are minor concerns about cleanliness and maintenance inconsistencies, the overall sentiment reflects satisfaction with the spacious, well-furnished and comfortable accommodations.
Green Mountain 5* Hotel offers a mixed bag when it comes to its beds, but the overall sentiment leans positively. Guests have frequently highlighted the comfort of the beds, noting terms like "comfortable beds," "high-quality mattresses," and "mega comfortable and big bed." The rooms themselves are often described as very large, contributing to a comfortable and spacious ambiance.
Many guests appreciated the size of the beds, often noting them as being particularly large or even huge, which is perfect for those who prioritize space in their sleeping arrangements. Additionally, terms like "double bed," "double duvet," and "comfortable pillows" appear multiple times, suggesting that the hotel also caters well to couples or those who prefer ample sleeping room.
However, not all experiences were entirely positive. Some guests reported issues such as beds being too soft or too hard, mattresses that sagged and beds that squeaked with minimal movement. There were also complaints about sofa beds being particularly uncomfortable. A few stays were marred by the low quality or poorly made beds and inadequate bedding arrangements, such as a single blanket for two mattresses.
Despite these occasional hiccups, the considerable number of positive mentions indicates that most guests find the beds at Green Mountain 5* Hotel to be comfortable and conducive to a pleasant stay. For the discerning traveler, it seems a worthwhile destination, especially if room and bed size are among the top priorities.
Guests at the Green Mountain 5* Hotel frequently highlight its impressive level of cleanliness. The hotel receives praise for its clean and well-maintained facilities, including the rooms, bathrooms and SPA areas. Guests particularly appreciate the spotless and immaculate condition of the rooms, which are described as spacious, comfortable and well-equipped. The hotel's pool area and saunas also maintain high standards of cleanliness, adding to the overall positive experience.
Despite the overwhelmingly positive feedback, a few reviews mention areas needing improvement. Some guests reported occasional lapses in thoroughness, such as superficial cleaning and unattended trash. There were also remarks about dusty remotes and a lack of room vacuuming. However, these criticisms are minor compared to the predominant sentiment of satisfaction.
Overall, the consensus is that Green Mountain 5* Hotel excels in maintaining a clean, pleasant environment with the housekeeping team frequently lauded for their efforts. The clean and fresh air of the surrounding mountains complements the hotel's internal cleanliness, making it a well-regarded choice for those who prioritize hygiene and comfort during their stay.
The staff of the Green Mountain 5* Hotel generally receives high praise for their friendliness and helpfulness. Many guests noted that staff members were pleasant, smiling and went above and beyond to meet their needs, frequently responding promptly to requests. Professionalism and attentiveness were highlighted with specific compliments directed at the reception and bar services for their competence and welcoming atmosphere. Guests appreciated the kind and polite demeanor of the staff, who were often described as being supportive, competent and dedicated.
However, there were some criticisms focusing on staff training and service standards not consistently meeting the expectations of a 5-star hotel. Instances of unprofessional behavior, slow service and basic needs not being promptly addressed were mentioned by a few guests. Some noted issues with staff knowledge and pointed out that the reception staff could sometimes be less friendly or misleading.
Despite these criticisms, the overall sentiment towards the hotel staff remains largely positive with many guests feeling well taken care of and praising the warm, friendly environment created by the team.
The Green Mountain 5* Hotel offers an array of luxurious amenities, but the wifi service does seem to have room for improvement. Guests have reported that the wifi often has a weak signal and can be inconsistent. Some parts of the hotel, especially the lower floors and certain rooms, experience notably weak coverage, making it almost unusable at times. Despite these challenges, for some guests, the occasional disruptions in wifi weren't a major problem. However, there have been mentions of a lack of clear information about the wifi password, which may contribute to the overall experience. While there were isolated instances of very good wifi reported, the general consensus points towards a need for more reliable and robust internet connectivity throughout the hotel.
The Green Mountain 5* Hotel boasts an exceptional spa and wellness experience that has garnered widespread acclaim from guests. The spa area is well-equipped, clean and spacious, making it a peaceful haven for relaxation. The variety of wellness facilities, including saunas, steam baths and salt caves, offer numerous options for unwinding. The Dr. Irena Eris spa stands out for its professional staff and high-quality services, including massages and cosmetic treatments, which contribute significantly to the overall sense of relaxation and well-being.
Guests appreciate the large and well-maintained spa zone, highlighting its pleasant atmosphere and appealing decor. The indoor pools and wellness centers are frequently mentioned for their excellent condition and warm water. The availability of multiple saunas, fitness zones and even outdoor jacuzzis enhances the spa's appeal, providing plenty of choices for visitors looking to rejuvenate.
Despite occasional issues with overcrowding and booking difficulties, the spa’s extensive offerings and amenities continue to impress. Some areas, like the salt cave, are restricted to adults, ensuring a serene environment for unwinding. The spa’s romantic ambiance and comprehensive services make it a top choice for those seeking pleasure and relaxation.
Overall, the Green Mountain 5* Hotel’s spa and wellness area receive high praise for their outstanding facilities, professional staff and inviting atmosphere, establishing it as a superb destination for relaxation and rejuvenation.
The gym at the Green Mountain 5* Hotel has received a mix of praise and constructive feedback from its visitors. While it is noted to be on the smaller side, it is generally well-maintained and not overcrowded, allowing guests to often have the space to themselves. The fitness area meets the expectations of regular gym-goers with solid equipment that serves its purpose effectively. However, some guests feel that it could be better equipped, considering the size of the facility. Despite its compact size, the gym and its associated wellness area offer standard amenities that contribute positively to the overall stay at the hotel.
The Green Mountain 5* Hotel offers a varied pool experience that has received mixed feedback from guests. On the positive side, many have praised the hotel for its gorgeous, large and well-maintained pool area, describing it as clean and appealing. The swimming pool is said to be big enough for a proper swim and is complemented by jacuzzis and several saunas, providing a relaxing and peaceful environment.
Guests have also appreciated the warm water in some pools, although others found it slightly cold. The hotel caters well to both adults and children with a large modern swimming pool, outdoor pool, quasd pool and specific facilities for children such as animations and a designated children's pool. The pool area, which is often described as amazing and superb, includes a fitness area and is loved for its friendly and helpful staff.
However, some guests have faced issues during their stay. The pool area can become crowded and there were instances of the pool being closed or under renovation without prior notice. Additionally, a few guests mentioned that the pool water could be colder than expected and the floor entering the pool can be slippery, posing a safety concern. There are also specific times when the pool is reserved for adults only, after 8 PM, which might restrict usage for some families.
Despite these drawbacks, the majority seems to enjoy the pool facilities, finding them a worthwhile addition to the hotel's offerings. The delicious breakfast, great location and the overall wellness and relaxation areas further enhance the stay at Green Mountain 5* Hotel.
Parking at the Green Mountain 5* Hotel has garnered a mix of responses from guests, largely leaning towards the negative aspects. Many reviewers have commented on the additional fees associated with parking with costs ranging from 30 PLN to 80 PLN per day. The high cost of parking, which is not included in the room price, left some guests feeling it should be a complimentary service. The hotel's parking management is described as chaotic and disorganized with issues such as narrow spaces, scarce availability and a lack of clear information regarding parking fees.
Despite these challenges, a few positive points were noted. Some guests found plenty of parking spaces in the underground and outdoor areas, highlighting the spaciousness and security provided in certain instances. However, the overall sentiment suggests that finding a parking spot can be problematic, especially during weekends, leading some guests to park on neighboring streets.
In summary, while there are instances of ample and secure parking at the Green Mountain 5* Hotel, the hefty fees and poor organization significantly detract from the overall experience, according to many guests.
Green Mountain 5* Hotel provides convenient electric vehicle charging options for guests. The hotel boasts several free charging stations in the underground parking garage, including standard wall chargers. Guests can easily charge their electric cars during their stay, ensuring they can move vehicles with ease. The availability of EV charging in the basement demonstrates the hotel's commitment to accommodating the needs of electric car users, enhancing the overall convenience and experience for eco-conscious travelers.
Green Mountain 5* Hotel is an ideal destination for families looking to create cherished memories together. With a variety of attractions and entertainment options, this family-friendly hotel ensures that both children and parents have a delightful stay. The hotel offers a plethora of activities tailored specifically for kids, including daily animations, playrooms and a children's playground. Families will appreciate the numerous amenities designed to cater to young guests, from ping pong and football to organized events and shows.
The hotel's ambiance is relaxed and welcoming, making families with children feel right at home. Guests have praised the animations for being engaging and varied, ensuring that children are entertained throughout the day. The hotel's location, conveniently situated next to a trail entrance, adds to the charm, providing families with opportunities for outdoor adventures.
While the hotel is packed with families and children, those seeking a peaceful retreat might find the atmosphere a bit lively due to the abundance of young guests. Nonetheless, the friendly staff and accommodating services enhance the overall experience, making it a perfect place for a family vacation. Despite some minor drawbacks like the occasional dark area or outdated equipment in the playrooms, the overwhelming sentiment is that Green Mountain 5* Hotel is a top choice for families seeking fun and relaxation.
The Green Mountain 5* Hotel frequently faces scrutiny regarding its claim to a five-star rating. Many guests feel it does not meet the standards expected from a hotel of this class, noting that the facilities and services often fall short. Issues such as broken items in rooms, lack of cleanliness and subpar food quality have left visitors questioning its five-star status. Some found the breakfast experience disorganized with missing and dirty tables and spa treatment bookings proved difficult at the reception.
Despite its modern and appealing exterior, the hotel seems more akin to a four-star establishment in terms of service quality with staff performance also drawing criticism. Consistent remarks indicate that the hotel promotes itself as a five-star destination but doesn't consistently deliver the corresponding level of luxury or service.
However, opinions are mixed. A few guests praised the hotel, describing it as a true five-star experience and noting its potential to fully meet five-star criteria in the future. Nevertheless, for most, the hotel does not justify its high rating and could benefit from significant improvements to align with other luxury hotels.
Green Mountain 5* Hotel has garnered mixed feedback regarding its suitability for business travelers. Positively, the hotel is praised for its quick and efficient check-in process, which is essential for those on tight schedules. Guests have also complimented the overall business atmosphere and the high level of service provided by the staff. Some visitors found that the facilities are generally good and sufficient for business purposes, indicating that the hotel can be considered for business trips.
On the other hand, several reviews highlighted significant drawbacks. The hotel's Wi-Fi quality was noted to be poor, which is a crucial factor for business travelers. Additionally, there were mentions of issues with connecting external devices to the TV, a lack of business amenities and no provided business services. Some guests experienced hassles with invoice issues and described the staff as unprofessional, leading to financial losses and a general lack of business recommendations. The absence of entertainment options like billiards and bowling was also pointed out, potentially affecting after-hours relaxation.
In summary, while Green Mountain 5* Hotel offers a decent business environment and efficient service, it falls short in critical areas such as connectivity and dedicated business amenities, which may be a significant concern for business travelers.
Green Mountain 5* Hotel offers a comprehensive indoor pool area that has been well-received by guests. Highlights include a large, clean pool that provides a range of options for relaxation, including multiple saunas and a jacuzzi. Despite a few drawbacks, such as a Turkish sauna that was not working properly and the saltwater pool being closed, the overall pool complex is highly praised for its variety and cleanliness. Guests have commented positively on the animation and the friendly animator, which add to the pleasant atmosphere. Towel service is an area that could use improvement, but the general consensus is that the indoor pool area at Green Mountain 5* Hotel is a wonderful spot for full relaxation.
Green Mountain 5* Hotel offers a blend of luxurious accommodations and modern amenities, making it an impressive high-level hotel complex. The property's new and modern design, combined with luxurious rooms, positions it as a high-quality choice for travelers seeking comfort and elegance. Guests have praised the hotel for its full luxury experience, particularly highlighting the high-quality everyday items and the luxury of both the rooms and the wider hotel area.
While the dining experience provides a luxurious spread for both breakfast and dinner, some visitors have found aspects of it to be monotonous and not fully aligned with their expectations of a five-star level. Opinions on the overall luxury of the hotel are mixed with several guests pointing out that, despite the opulent accommodations and modern amenities, the hotel does not entirely meet the standards of a five-star rating. Some have noted that the hotel feels closer to a four-star level, particularly in the quality of furniture and equipment.
In sum, Green Mountain 5* Hotel delivers a generally luxurious stay with its high-standard rooms and contemporary design, though some elements may not fully match the expectations set by its five-star rating.
Surrounded by beautiful landscapes perfect for hiking, the Green Mountain 5* Hotel is a stellar choice for those seeking a romantic retreat. The hotel stands out for its quiet and serene location, offering an ideal backdrop for couples looking to relax and enjoy each other's company. The overall ambiance is both romantic and tranquil, making it a perfect spot for a weekend getaway or a longer stay.
Guests have particularly appreciated the romantic packages the hotel offers, including thoughtful touches like champagne in the room for special occasions such as anniversaries. The wellness area, designed with romance in mind, provides a haven for relaxation with its romantic pool and serene spa environment.
The rooms not only maintain a high standard of cleanliness but also often feature beautiful and romantic views, including glimpses of Śnieżka. The excellent ambiance, enhanced by the warm and welcoming staff, contributes to the overall pleasant experience. For those looking to celebrate moments like a honeymoon or simply enjoy a peaceful weekend away, the Green Mountain 5* Hotel presents itself as an unforgettable destination.
Green Mountain 5* Hotel provides a welcoming atmosphere for those traveling with pets. The hotel allows dogs, making it a pet-friendly option for guests wanting to bring their furry family members along on vacation. Pets are welcome in the rooms and the lobby and the hotel is situated in a pleasant location which is great for walking dogs.
However, there are some limitations to consider. While the hotel accepts pets, a fee of 80 PLN per day is charged for each dog. Additionally, amenities for pets are minimal with some guests noting the absence of basic items like water bowls. The dog-friendly facilities mainly include access to the room and lobby and the area around the bar is also very accommodating for pets.
Overall, Green Mountain 5* Hotel could be a good choice for pet owners due to its pet-friendly policies and pleasant surroundings for walks, but it may not fully cater to all needs of dog owners due to limited pet-specific amenities.
Location Show Map
Location
The peaceful and picturesque environment is a significant highlight with many guests appreciating the quiet neighborhood and the breathtaking views of the mountains, including Śnieżka. Despite its secluded setting, the hotel remains accessible, just a 20-minute walk or a short drive to the center of Karpacz. This balance of serenity and convenience proves to be a major draw for visitors.
Moreover, the hotel offers modern amenities against a backdrop of nature, providing a haven for those seeking both comfort and a connection to the outdoors. Whether enjoying a view from the balcony or embarking on a hike, guests consistently praise the hotel's beautiful surroundings and well-chosen location, making it a perfect retreat for nature lovers and hikers alike.
Breakfast
Guests appreciate the high quality of the food, particularly highlighting the excellent breakfasts and dinners. Many reviews mention that the breakfast buffet leaves nothing to be desired with options ranging from different types of bread, juices, cheeses and cold cuts to delightful homemade pastries and cakes. The presence of luxury items like sparkling wine adds a touch of class to the dining experience.
However, a few reviews point out the occasional chaos during peak times, including insufficient cutlery and limited space in the breakfast room. Some guests noted that the variety can sometimes be monotonous and the organization could be improved. Despite these minor issues, the general consensus remains positive.
Friendly and efficient staff enhance the overall experience, ensuring that guests feel welcomed and well-served. For families, the special buffet for children and a rich offer of animations and shows add to the appeal. The combination of excellent cuisine, diverse options and high-quality service makes breakfast at Green Mountain 5* Hotel a notable part of the stay.
Dinner
However, despite these high points, several guests noted disappointing aspects of the dining experience, particularly for dinner. Some diners found the meals to be lukewarm, monotonous and not up to the standards expected of a five-star establishment. The quality and creativity of the evening meals often came under scrutiny with a few guests likening it to canteen food and commenting on the limited selection of hot dishes and meats. Additionally, the waiting times for service, especially for desserts, detracted from the overall experience.
For travelers prioritizing dining experiences, the breakfast offerings were consistently highlighted as varied and satisfying, whereas dinner reviews were more variable. Guests seeking a memorable culinary experience may wish to explore the à la carte options at the Albero restaurant.
Rooms
Despite the frequent praise for their cleanliness and modernity, some reviews mention occasional lapses in cleaning standards and maintenance issues, which detract from the overall experience. Soundproofing generally ensures a quiet stay, contributing positively to the ambiance.
Several positive mentions highlight the child-friendly environment and the delightful views from many rooms. The decor is tasteful, combining comfort and aesthetic appeal, making the rooms a highlight of the hotel experience. While there are minor concerns about cleanliness and maintenance inconsistencies, the overall sentiment reflects satisfaction with the spacious, well-furnished and comfortable accommodations.
Beds
Many guests appreciated the size of the beds, often noting them as being particularly large or even huge, which is perfect for those who prioritize space in their sleeping arrangements. Additionally, terms like "double bed," "double duvet," and "comfortable pillows" appear multiple times, suggesting that the hotel also caters well to couples or those who prefer ample sleeping room.
However, not all experiences were entirely positive. Some guests reported issues such as beds being too soft or too hard, mattresses that sagged and beds that squeaked with minimal movement. There were also complaints about sofa beds being particularly uncomfortable. A few stays were marred by the low quality or poorly made beds and inadequate bedding arrangements, such as a single blanket for two mattresses.
Despite these occasional hiccups, the considerable number of positive mentions indicates that most guests find the beds at Green Mountain 5* Hotel to be comfortable and conducive to a pleasant stay. For the discerning traveler, it seems a worthwhile destination, especially if room and bed size are among the top priorities.
Cleanliness
Despite the overwhelmingly positive feedback, a few reviews mention areas needing improvement. Some guests reported occasional lapses in thoroughness, such as superficial cleaning and unattended trash. There were also remarks about dusty remotes and a lack of room vacuuming. However, these criticisms are minor compared to the predominant sentiment of satisfaction.
Overall, the consensus is that Green Mountain 5* Hotel excels in maintaining a clean, pleasant environment with the housekeeping team frequently lauded for their efforts. The clean and fresh air of the surrounding mountains complements the hotel's internal cleanliness, making it a well-regarded choice for those who prioritize hygiene and comfort during their stay.
Staff
However, there were some criticisms focusing on staff training and service standards not consistently meeting the expectations of a 5-star hotel. Instances of unprofessional behavior, slow service and basic needs not being promptly addressed were mentioned by a few guests. Some noted issues with staff knowledge and pointed out that the reception staff could sometimes be less friendly or misleading.
Despite these criticisms, the overall sentiment towards the hotel staff remains largely positive with many guests feeling well taken care of and praising the warm, friendly environment created by the team.
Wi-Fi
Spa
Guests appreciate the large and well-maintained spa zone, highlighting its pleasant atmosphere and appealing decor. The indoor pools and wellness centers are frequently mentioned for their excellent condition and warm water. The availability of multiple saunas, fitness zones and even outdoor jacuzzis enhances the spa's appeal, providing plenty of choices for visitors looking to rejuvenate.
Despite occasional issues with overcrowding and booking difficulties, the spa’s extensive offerings and amenities continue to impress. Some areas, like the salt cave, are restricted to adults, ensuring a serene environment for unwinding. The spa’s romantic ambiance and comprehensive services make it a top choice for those seeking pleasure and relaxation.
Overall, the Green Mountain 5* Hotel’s spa and wellness area receive high praise for their outstanding facilities, professional staff and inviting atmosphere, establishing it as a superb destination for relaxation and rejuvenation.
Gym
Pool
Guests have also appreciated the warm water in some pools, although others found it slightly cold. The hotel caters well to both adults and children with a large modern swimming pool, outdoor pool, quasd pool and specific facilities for children such as animations and a designated children's pool. The pool area, which is often described as amazing and superb, includes a fitness area and is loved for its friendly and helpful staff.
However, some guests have faced issues during their stay. The pool area can become crowded and there were instances of the pool being closed or under renovation without prior notice. Additionally, a few guests mentioned that the pool water could be colder than expected and the floor entering the pool can be slippery, posing a safety concern. There are also specific times when the pool is reserved for adults only, after 8 PM, which might restrict usage for some families.
Despite these drawbacks, the majority seems to enjoy the pool facilities, finding them a worthwhile addition to the hotel's offerings. The delicious breakfast, great location and the overall wellness and relaxation areas further enhance the stay at Green Mountain 5* Hotel.
Parking
Despite these challenges, a few positive points were noted. Some guests found plenty of parking spaces in the underground and outdoor areas, highlighting the spaciousness and security provided in certain instances. However, the overall sentiment suggests that finding a parking spot can be problematic, especially during weekends, leading some guests to park on neighboring streets.
In summary, while there are instances of ample and secure parking at the Green Mountain 5* Hotel, the hefty fees and poor organization significantly detract from the overall experience, according to many guests.
EV charging stations
Family
The hotel's ambiance is relaxed and welcoming, making families with children feel right at home. Guests have praised the animations for being engaging and varied, ensuring that children are entertained throughout the day. The hotel's location, conveniently situated next to a trail entrance, adds to the charm, providing families with opportunities for outdoor adventures.
While the hotel is packed with families and children, those seeking a peaceful retreat might find the atmosphere a bit lively due to the abundance of young guests. Nonetheless, the friendly staff and accommodating services enhance the overall experience, making it a perfect place for a family vacation. Despite some minor drawbacks like the occasional dark area or outdated equipment in the playrooms, the overwhelming sentiment is that Green Mountain 5* Hotel is a top choice for families seeking fun and relaxation.
5 Star
Despite its modern and appealing exterior, the hotel seems more akin to a four-star establishment in terms of service quality with staff performance also drawing criticism. Consistent remarks indicate that the hotel promotes itself as a five-star destination but doesn't consistently deliver the corresponding level of luxury or service.
However, opinions are mixed. A few guests praised the hotel, describing it as a true five-star experience and noting its potential to fully meet five-star criteria in the future. Nevertheless, for most, the hotel does not justify its high rating and could benefit from significant improvements to align with other luxury hotels.
Business
On the other hand, several reviews highlighted significant drawbacks. The hotel's Wi-Fi quality was noted to be poor, which is a crucial factor for business travelers. Additionally, there were mentions of issues with connecting external devices to the TV, a lack of business amenities and no provided business services. Some guests experienced hassles with invoice issues and described the staff as unprofessional, leading to financial losses and a general lack of business recommendations. The absence of entertainment options like billiards and bowling was also pointed out, potentially affecting after-hours relaxation.
In summary, while Green Mountain 5* Hotel offers a decent business environment and efficient service, it falls short in critical areas such as connectivity and dedicated business amenities, which may be a significant concern for business travelers.
Indoor Pool
Luxury
While the dining experience provides a luxurious spread for both breakfast and dinner, some visitors have found aspects of it to be monotonous and not fully aligned with their expectations of a five-star level. Opinions on the overall luxury of the hotel are mixed with several guests pointing out that, despite the opulent accommodations and modern amenities, the hotel does not entirely meet the standards of a five-star rating. Some have noted that the hotel feels closer to a four-star level, particularly in the quality of furniture and equipment.
In sum, Green Mountain 5* Hotel delivers a generally luxurious stay with its high-standard rooms and contemporary design, though some elements may not fully match the expectations set by its five-star rating.
Romantic
Guests have particularly appreciated the romantic packages the hotel offers, including thoughtful touches like champagne in the room for special occasions such as anniversaries. The wellness area, designed with romance in mind, provides a haven for relaxation with its romantic pool and serene spa environment.
The rooms not only maintain a high standard of cleanliness but also often feature beautiful and romantic views, including glimpses of Śnieżka. The excellent ambiance, enhanced by the warm and welcoming staff, contributes to the overall pleasant experience. For those looking to celebrate moments like a honeymoon or simply enjoy a peaceful weekend away, the Green Mountain 5* Hotel presents itself as an unforgettable destination.
Dog Friendly
However, there are some limitations to consider. While the hotel accepts pets, a fee of 80 PLN per day is charged for each dog. Additionally, amenities for pets are minimal with some guests noting the absence of basic items like water bowls. The dog-friendly facilities mainly include access to the room and lobby and the area around the bar is also very accommodating for pets.
Overall, Green Mountain 5* Hotel could be a good choice for pet owners due to its pet-friendly policies and pleasant surroundings for walks, but it may not fully cater to all needs of dog owners due to limited pet-specific amenities.
Yes, Green Mountain 5* Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Green Mountain 5* Hotel.
Yes, Green Mountain 5* Hotel welcomes dogs.
Yes, parking facilities are available at Green Mountain 5* Hotel.
Yes, Green Mountain 5* Hotel has a gym.
Location Show Map
More Options
