Kawasaki35.53057000,
139.69554000,
1-5 Omiya-cho Saiwai-ku Kawasaki-city(Show on Map)
9.2
Excellent
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Summary of reviewsHotel Metropolitan Kawasaki delivers an exceptional experience, marked by its highly convenient location, commendable accommodations and outstanding service. Nestled in the heart of Kawasaki and adjacent to JR Kawasaki Station, the hotel offers easy access to transportation, making it an optimal base for exploring Kawasaki and the greater Tokyo area. Proximity to major hubs such as Haneda Airport, Shinagawa and Yokohama further cements its appeal. Additionally, the nearby shopping centers, restaurants, convenience stores and supermarkets add to the convenience, ensuring guests can fulfill their daily needs effortlessly.
The breakfast experience at the hotel is widely praised for its variety and quality, featuring both traditional Japanese and Western dishes. Guests appreciate the taste and preparation of specific items like omelettes and sunny side up eggs and the relaxed ambiance of the breakfast setting. Despite some minor concerns regarding the variety and cost, the overall consensus is positive with many finding the breakfast offerings exceeding expectations.
Dinner at the hotel is equally delightful with notable items like the hot dogs at the café and the Chinese-style ankake yakisoba standing out. Though the buffet lunch and dinner may be on the pricier side, the quality and taste justify the cost, providing a satisfying culinary experience. The restaurant staff's friendliness and polite service further enhance dining satisfaction.
The rooms at Hotel Metropolitan Kawasaki receive high marks for cleanliness, spaciousness and comfort. Guests commend the spotless conditions, modern design and well-appointed amenities, including separate bath and toilet areas and rainfall showerheads. The soundproofing is excellent, ensuring a peaceful and restful stay. Families find the rooms accommodating and the availability of various room types adds to the flexibility for different group sizes.
Cleanliness is a significant highlight with meticulous housekeeping ensuring pristine conditions throughout the hotel. The modern amenities and proactive room upkeep contribute to a sense of luxury, leaving guests with a lasting impression of excellent hygiene standards.
The staff at Hotel Metropolitan Kawasaki are frequently praised for their professionalism, friendliness and dedication to exceptional service. Their courteous and helpful demeanor, combined with their ability to fluently communicate in English and assist with various guest needs, enhances the overall stay experience significantly.
Additionally, the hotel offers reliable and fast WiFi, allowing guests to stay connected and enjoy entertainment without interruption. The gym, while small with limited equipment, provides a convenient option for basic workout routines and is appreciated for being free to use.
The parking facilities, though clean, safe and guarded, present some challenges in terms of locating the entrance. Enhanced guidance and clearer signage would improve guest satisfaction. Despite these minor issues, the parking is considered convenient and affordable.
For families, the hotel stands out as an excellent choice, offering spacious rooms, thoughtful amenities for children and a family-friendly atmosphere. The proximity to the train station and the range of entertainment options for kids make it a convenient and enjoyable option for family stays.
Overall, Hotel Metropolitan Kawasaki exceeds expectations across various categories, offering convenience, comfort and exceptional service in a modern and well-maintained environment. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Queen Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Urban Queen Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
High Floor Queen Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Standard Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.
Urban Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Standard Twin Room with Extra Bed - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned triple room features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 3 beds.
High Floor Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.
High Floor Twin Room with Extra Bed - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned twin room provides a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 3 beds.
Urban Corner Queen Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Urban Corner Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The spacious air-conditioned twin room offers a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit offers 2 beds.
SuiteThis spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Twin Room - Disability AccessThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with streaming services, soundproof walls, a tea and coffee maker, a wardrobe as well as city views. The unit has 2 beds.
Guest Reviews
9.2
Excellent
Location
Hotel Metropolitan Kawasaki boasts an exceptional and highly convenient location in the heart of Kawasaki. Positioned right next to JR Kawasaki Station, it offers guests seamless access to transportation, making it an excellent base for exploring not only Kawasaki but also the greater Tokyo area. A short 15-minute train ride from Haneda Airport and quick connections to major areas like Shinagawa and Yokohama enhance its appeal for travelers.
The hotel's proximity to multiple shopping centers such as Lazona Mall and LaLaport offers abundant options for shopping, dining and entertainment. The surrounding area features a host of restaurants, convenience stores and supermarkets, making it extremely convenient for guests to fulfill their daily needs without venturing far.
Despite being adjacent to a bustling railway track, the hotel maintains a calm and quiet atmosphere, ensuring a restful stay. The facility's modern design, cleanliness and excellent amenities further contribute to its high ratings. With direct walkways connecting it to various commercial facilities, guests can navigate the area effortlessly, even in inclement weather.
Overall, Hotel Metropolitan Kawasaki delivers a blend of convenience, comfort and accessibility, making it a standout choice for anyone visiting the Kawasaki area.
Breakfast
Hotel Metropolitan Kawasaki offers a breakfast experience that consistently receives high praise from its guests. The breakfast buffet is frequently described as delicious with a wide array of options that cater to diverse tastes. Both traditional Japanese and Western dishes are available, complemented by fresh fruit and other nutritious selections.
Guests particularly appreciate the variety and quality of the offerings, noting that the buffet includes a rich selection of Asian and European foods. Specific items such as omelettes and sunny side up eggs receive individual accolades for their taste and preparation. The breakfast spread is more than adequate with plenty of choices to satisfy different dietary preferences.
The ambiance of the breakfast setting is also a highlight with a relaxed atmosphere and attentive staff contributing to a pleasant dining experience. For those who need coffee on the go, takeout options are available, adding to the thoughtful service provided by the hotel.
While the breakfast is generally well-received, a few guests have mentioned that some aspects could be improved, such as the inclusion of more specialty dishes and a greater variety of bread. Additionally, a few reviews point out that the buffet may seem expensive to some, although many believe that the quality and variety justify the cost.
Overall, breakfast at Hotel Metropolitan Kawasaki is a standout feature that enhances the overall guest experience with a delightful blend of options that seem to exceed expectations.
Dinner
Hotel Metropolitan Kawasaki offers a delightful culinary experience marked by its variety and quality. The hot dogs at the cafe on the second floor impress with authentic bread and sausages, while the Chinese-style ankake yakisoba on the first floor stands out as a delicious choice. Despite the buffet lunch and dinner being on the pricier side, the quality and taste of the food justify the cost, providing a satisfying dining experience. Many guests have enjoyed both breakfast and dinner buffets, commending their deliciousness. Additionally, the restaurant is noted for its well-stocked supplies and the friendly, polite restaurant staff enhance the dining experience with their service. Guests can also savor a delicious gyudon at the restaurant. For those looking to explore more dining options, great food choices are also available within walking distance from the hotel.
Rooms
Hotel Metropolitan Kawasaki has garnered overwhelmingly positive reviews concerning its room facilities, emphasizing cleanliness, spaciousness and comfort. Guests frequently highlight the rooms as being spotlessly clean and significantly spacious by Japanese standards. Many reviews commend the comfortable beds and well-designed layouts, which include separate bath and toilet areas, contributing to a sense of luxury and practicality.
The bathrooms also receive particular praise for their size, modern fixtures and rainfall showerheads, enhancing the overall stay experience. The rooms are well-maintained with new and functional equipment and are consistently described as larger and more comfortable than those typically found in other Japanese hotels. Soundproofing is noted as excellent, providing a quiet and restful environment.
Families find the rooms particularly accommodating with enough space and amenities suitable for a comfortable stay. The availability of various room types, including those with multiple beds or sofas, ensures flexibility for different group sizes. The inclusion of convenient facilities like coin-operated laundry machines further adds to the guests' comfort.
Overall, the reviews convey that the Hotel Metropolitan Kawasaki offers a clean, spacious and comfortable accommodation experience, making it a highly favored choice for travelers seeking quality and convenience in the bustling city of Kawasaki.
Beds
Hotel Metropolitan Kawasaki receives overwhelmingly positive remarks about its beds. Guests frequently describe the beds as comfortable with many noting the mattresses and pillows as especially comfy and of just the right firmness. Several reviews highlight the beds as being sizeable and exceptionally comfortable, even going so far as to call them among the best experienced in Japan. The beds are often praised for not causing any back pain and the bed frames are described as sturdy. However, a few reviews mention that some beds felt small for two people and a wider double bed would be appreciated. Despite minor comments on firmness preferences and occasional room for improvement in size, the general consensus is that Hotel Metropolitan Kawasaki provides a restful and cozy sleeping experience.
Cleanliness
Hotel Metropolitan Kawasaki is highly praised for its exceptional cleanliness. Guests consistently highlight the spotless rooms, which are spacious, comfortable and stylish with modern designs. Housekeeping is meticulous, ensuring that all areas, from the bed sheets to the bathrooms, are kept in pristine condition. The hotel itself boasts a clean and calm atmosphere with well-maintained facilities that contribute to a sense of luxury.
Visitors appreciate the modern, state-of-the-art amenities and the proactive effort in room upkeep, resulting in clean, comfortable and well-organized accommodations. The cleaning staff is regularly commended for their thoroughness and attention to detail, ensuring that even the smallest areas are dust-free.
Additionally, the hotel's prime location near JR Kawasaki station adds to its appeal, offering convenience alongside impeccable hygiene standards. Overall, the hotel's cleanliness, combined with the professional and responsive staff, leaves a lasting impression on guests, making it a highly recommended place to stay.
Staff
The staff at Hotel Metropolitan Kawasaki receive overwhelmingly positive feedback from guests. Described as courteous, professional and exceptionally helpful, the staff consistently go above and beyond to make every stay memorable. Their friendly and welcoming attitude leaves a lasting impression with many guests highlighting their flexibility and attentiveness. The front desk staff are frequently mentioned for their excellent service, fluent English communication and ability to handle check-in and check-out smoothly. The concierges are noted for their exceptional assistance, including helping guests purchase tickets and retrieve lost items.
Staff members' kindness, politeness and respectfulness are recurrent themes in the reviews, creating a warm and inviting atmosphere across the hotel. Guests particularly appreciated the thoughtful gestures, such as assisting with luggage, providing directions and even catering to specific requests. Whether it's a simple greeting or extensive help with travel arrangements, the staff's dedication to excellent customer service stands out.
Overall, the service quality at Hotel Metropolitan Kawasaki is described as impeccable, embodying the high standards of Japanese hospitality. The attentive and friendly demeanor of the staff makes for a delightful and comfortable stay, leaving guests with a highly favorable impression.
Wi-Fi
Hotel Metropolitan Kawasaki provides reliable and fast WiFi access throughout the property, ensuring guests can stay connected during their stay. The WiFi is available in all rooms and offers enough speed to comfortably stream YouTube, movies and Netflix, allowing for relaxation while enjoying entertainment. Though traditional TV channels are not available, guests can utilize apps on the TV to customize their viewing options. Overall, the hotel offers a good WiFi experience with strong connectivity, enhancing the convenience and enjoyment of the stay.
Gym
The gym at Hotel Metropolitan Kawasaki offers a convenient option for guests looking to maintain their fitness routines during their stay. While the gym is described as small with a minimal set of equipment, it includes running machines which some guests found useful for their exercise needs. The fitness room is noted to be satisfactory and good for a basic workout session. However, some reviews pointed out that the gym could benefit from additional and more diverse equipment, including weights, to better serve more comprehensive training regimens. The good news is that the gym is free to use, adding value for guests who wish to refresh themselves with a workout. For those who need laundry facilities, these are also available alongside the gym.
Parking
The parking situation at Hotel Metropolitan Kawasaki presents a mix of conveniences and challenges for guests. The private parking lot, which is clean, safe and guarded, offers a sense of security and peace of mind. Guests appreciate the connected and smoothly arranged parking with many finding it convenient and affordable at a rate of 1800 yen for 24 hours. The underground parking is noted to be spacious and easy to navigate, adding to the overall positive experience.
However, locating the parking lot proves to be a common difficulty. The entrance is hard to notice and confusing to find, leading to some guests feeling disoriented or getting lost. For foreign tourists, the task is particularly challenging. The hotel could improve the situation by providing more detailed parking information online, as current directions often lead to missed entrances and frustration. Additionally, there are some logistical issues such as waiting times when exiting the parking lot and a need to walk a bit from the parking area to the hotel.
All in all, while the parking facilities themselves are commendable, enhanced guidance and clearer signage would significantly improve guest satisfaction.
Family
Hotel Metropolitan Kawasaki has established itself as an excellent choice for families traveling with children. The family-friendly rooms and suites are spacious enough to comfortably accommodate families of varying sizes. The hotel provides thoughtful amenities such as baby beds, children's supplies and even bubble baths which have proven to be a hit with the kids.
Families particularly appreciate the considerate and accommodating staff who ensure a smooth stay, even going the extra mile to replace a fork when one was dropped or find a dentist for a child's toothache. The washing and dryer machines available are convenient for families traveling with young kids, offering much-needed ease during stays.
The breakfast buffet features family-friendly options, which have left children delighted with the variety of foods available. Additionally, the hotel’s proximity to the train station makes it a handy choice for families, providing easy access especially for those with elderly family members.
Entertainment for children is plentiful with options such as arcade games and scenic train views from the room windows providing ample amusement. The family-oriented atmosphere ensures a safe and comfortable environment, making it possible for families to bring minimal supplies while still feeling well-provided for.
Overall, Hotel Metropolitan Kawasaki has positioned itself as a reliable and thoughtful choice for families, ensuring a comfortable and enjoyable stay for both parents and children alike.
4 Star
Hotel Metropolitan Kawasaki stands out with its modern facilities, business appeal and stylish urban decor, often described as one of the nicest-looking hotels in Japan. Visitors frequently highlight its cleanliness, well-appointed rooms and calm, professional atmosphere, which many find to exceed the typical four-star rating. The overall experience is noted for its excellent organization and high service quality that align with expectations for 4- or 5-star establishments.
Guests appreciate the attentive guidance and friendliness of the staff, which adds a reassuring touch to their stay. The rooms are described as spacious and modern with beautiful interiors and large bath tubs, contributing to a luxurious feeling. Technological amenities like high-quality 4K TVs with Netflix access enhance the comfort and convenience of the stay.
Facilities such as a coin laundry, gym and spacious baths on the third floor add to the appeal, along with reasonable pricing for the level of service provided. The beautiful atmosphere and dream-like experience make for a healing stay with many guests remarking that the hotel delivers a four-star experience that is both comfortable and professional.
Business
Hotel Metropolitan Kawasaki is an excellent choice for business travelers seeking comfort and convenience. The hotel boasts a range of amenities tailored for professional needs, including a functional writing desk and a business center equipped with computers and a printer/scanner. Its strategic location offers seamless access to all transportation means, making commuting to business appointments effortless.
The laundry lounge on the third floor serves as a versatile space for relaxation and work. The hotel also features a coin laundry, which is particularly beneficial for guests on extended stays. Security is a priority with elevator access requiring a key card.
Customer service at the hotel is exceptional with staff making guests feel welcomed and comfortable. Their assistance with business-related needs is highly appreciated by travelers. Many find the hotel’s value for money to be particularly good, given the amenities and service quality provided.
Proximity to key areas such as LaZona and the Muza Kawasaki Symphony Hall further enhances the hotel’s appeal for business purposes. Overall, Hotel Metropolitan Kawasaki is a business-friendly choice offering an ideal location, security and high-level customer service, making it perfect for business trips.
Accessible
Hotel Metropolitan Kawasaki stands out for its outstanding accessibility features, making it a top choice for travelers with disabilities and those seeking convenience. The hotel is well-designed, combining spacious, clean and stylish modern interiors with functional amenities. Its strategic location offers easy access to Haneda Airport and is very close to Kawasaki Station, providing direct connections to train services which ensure easy accessibility to Tokyo as well as various shops, malls and restaurants in the vicinity.
Guests praise the hotel's high floors for their great views and appreciate the wide elevators that accommodate both luggage and accessibility needs comprehensively. The presence of a pedestrian bridge that leads directly to the hotel lobby further enhances convenience. Parking spaces and transportation options are also fully accessible, contributing to a seamless travel experience for all guests, including the elderly and pregnant women.
The on-site facilities, including state-of-the-art laundry machines, a business center and direct roads from the station, elevate the level of comfort and ease of access. Although a few elderly guests noted challenges with elevator card swipe and shower operations, the overall accessibility and supportive environment received high marks.
Hotel Metropolitan Kawasaki not only prioritizes accessibility and convenience but also excels in maintaining a secure and welcoming atmosphere with prompt and polite service—even during late check-ins. For travelers seeking an accessible, modern and strategically located hotel, this establishment stands as an exemplary choice.
No, Hotel Metropolitan Kawasaki doesn't have any pool.
No, a spa isn't available at Hotel Metropolitan Kawasaki.
No, Hotel Metropolitan Kawasaki doesn't allow dogs.
Yes, parking facilities are available at Hotel Metropolitan Kawasaki.