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Summary of reviewsHotel Bank, located in the central part of Kiseljak and nestled along the picturesque Lepenica river, is highly praised for its prime location. Guests enjoy the natural beauty and tranquility of the surroundings, as well as the convenience of being near numerous amenities such as restaurants, bars and supermarkets. Its central position makes it an excellent base for both relaxation and exploration with easy access to nearby towns and the vibrant spots filled with mineral water in Kiseljak. Although some guests mention the peripheral feel of the location, the general sentiment is that the hotel's strategic placement offers both serenity and convenience.
The breakfast at Hotel Bank is frequently described as exceptional, offering a generous and diverse spread that includes fresh juices, fruits, a variety of cold cuts and cheeses, eggs, sausages and a variety of breads. Guests appreciate the peaceful ambiance of the breakfast area, the high-quality coffee and the excellent service from the friendly staff. Despite some suggestions for a broader selection, the breakfast experience is widely regarded as delicious, plentiful and even one of the best in Europe.
Hotel Bank’s rooms are consistently lauded for their spaciousness, modern design and cleanliness. Guests appreciate the large, well-furnished accommodations with lovely decor and picturesque river views that enhance the peaceful environment. The rooms are described as tidy, comfortable and equipped with modern amenities, providing excellent sleep quality. The friendly staff and good value for money further contribute to the positive guest experiences.
The hotel impresses with its immaculate cleanliness, maintaining a consistently high standard across rooms and facilities. Guests frequently mention that the hotel is very clean, well-furnished and modern with comfortable and well-lit, non-smoking accommodations. The cleanliness, combined with easy parking and friendly staff, significantly enhances the guest experience.
The staff at Hotel Bank are widely commended for their friendliness and helpfulness. Guests frequently describe the staff as very accommodating, attentive and courteous with the front desk receiving particular praise. The exceptional customer service is a standout feature, contributing significantly to the overall positive experience, despite an occasional mention of rudeness.
The hotel provides generally fast and reliable Wi-Fi, though some guests note issues with slow connection speeds, particularly in the apartments and during peak hours.
Guests appreciate the various parking options available at Hotel Bank. There are convenient parking spots at the hotel entrance, in the backyard and on the street sides with a garage option included in the price. The availability of free charging facilities for electric vehicles adds to the convenience. While some reviews mention a limited number of parking spaces directly in front of the hotel, street parking and easy access help mitigate this concern.
Hotel Bank receives high praise for its comfortable beds with guests frequently highlighting the quality of the mattresses, pillows and linens. The beds are described as cosy, comfy and conducive to a restful sleeping experience, significantly contributing to guest satisfaction.
For guests traveling with pets, Hotel Bank is an exceptionally welcoming choice. Reviews highlight that pets, especially dogs, are treated with care and consideration, ensuring comfort for both the animals and their owners. This pet-friendly approach makes the hotel an appealing option for travelers accompanied by their furry companions.
Overall, Hotel Bank stands out as a desirable destination offering a blend of convenience, comfort and exceptional service in a beautiful and serene environment. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Room Types
Deluxe King RoomFeaturing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, executive lounge access, a wardrobe as well as mountain views. The unit has 1 bed.
Superior Twin RoomThis air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 2 beds.
Superior King RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.
Deluxe Double Room (2 Adults + 1 Child)Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a minibar, executive lounge access, a wardrobe as well as mountain views. The unit offers 2 beds.
Double Room - Disability AccessThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.
Apartment with BalconyThis apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The kitchen features a stovetop, kitchenware and an electric kettle. The air-conditioned apartment features a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as river views. The unit has 2 beds.
Guest Reviews
9.4
Excellent
Location
Hotel Bank, located in the central part of Kiseljak, receives high praise for its prime and excellent location. Nestled on the bank of the Lepenica river, the hotel's natural surroundings are described as incredibly beautiful and peaceful. Guests appreciate its proximity to Sarajevo and the convenience of parking directly at the hotel entrance.
The hotel's central position in Kiseljak places it near numerous amenities, including restaurants, bars, supermarkets and essential services, providing guests with everything they need within walking distance. Its ideal location makes it perfect for short stays and visits to nearby towns.
While some reviews mention that the location might feel a bit peripheral or even slightly intimidating for some, most guests find it an excellent base for both relaxation and exploration, highlighting the ease of accessing the vibrant, mineral water-filled town's lively spots.
Overall, Hotel Bank's strategic placement in Kiseljak, combined with its beautiful and serene environment, makes it a desirable destination for travelers looking for both convenience and tranquility.
Breakfast
Hotel Bank delivers an exceptional breakfast experience, frequently praised for its extensive and diverse offerings. Guests can expect a high-quality spread with a wide selection of items, including fresh juices, fruit, yogurt, a variety of cold cuts and cheeses, as well as boiled and fried eggs, sausages and an assortment of breads. The breakfast buffet is described as generous and filled with plentiful options, including many healthy alternatives.
The ambiance of the breakfast area is noted to be peaceful and pleasant, enhancing the overall dining experience. Coffee at breakfast receives high marks for its taste, adding to the morning enjoyment. While some mention that the breakfast is simple and could benefit from additional items like cakes or croissants, the general consensus remains very positive.
The excellent service from the friendly staff contributes significantly to the enjoyable breakfast experience at the hotel. With breakfast available until 10:30, guests have ample time to savor their morning meal. Several reviews even go as far as to dub it the best breakfast in Europe. Overall, Hotel Bank’s breakfast is widely recognized as very good, delicious and more than plentiful.
Rooms
The rooms at Hotel Bank consistently receive high praise for their spaciousness, modern design and cleanliness. Guests appreciate the large, well-furnished accommodations with many highlighting the lovely decor and excellent sleep quality. Rooms often come with picturesque views of the river, adding to the pleasant ambiance. The hotel, described as newly built and beautifully decorated, provides a peaceful environment for visitors. Despite the occasional comment on subpar room service, the overall consensus emphasizes the tidy, comfortable and bright nature of the rooms. With modern equipment, friendly staff and good value for money, Hotel Bank stands out as a prime choice for travelers seeking a comfortable and spacious stay.
Beds
Hotel Bank consistently receives high praise for its comfortable beds. Guests frequently commend the hotel for its very good quality mattresses, pillows and linens, which contribute to a restful sleeping experience. Many reviewers describe the beds as comfortable or even great with adjectives like cosy and comfy highlighting the overall satisfaction. The use of individual linens for a better communal sleep arrangement is another well-regarded feature. Although one review mentioned a small bed, the overwhelmingly positive feedback about the comfortable and amazing mattresses outweighs this isolated comment. The emphasis on beautiful and comfortable bedding underscores the hotel's commitment to providing restful accommodation for its guests.
Cleanliness
Hotel Bank consistently impresses guests with its immaculate cleanliness. Feedback is overwhelmingly positive, frequently mentioning that rooms and facilities are spotless. Guests describe the hotel as very clean, well-furnished and modern with special emphasis on the comfort and quality of the rooms. The hotel maintains a consistently high standard of cleanliness, contributing to its well-maintained appearance. Clean and nicely furnished rooms are a recurring highlight, as are the well-lit, non-smoking accommodations. Guests feel comfortable in the spacious rooms and appreciate their modern, but tidy environment. The easy parking and friendly staff further enhance the guest experience, emphasizing not just cleanliness, but also overall convenience and service.
Staff
The reviews for Hotel Bank mostly commend the staff's remarkable friendliness and assistance. Numerous guests appreciated the staff's warm attitude, describing them as very friendly, accommodating and always at their service. The front desk staff, in particular, received high praise for their attentiveness and courteous behavior. The exceptional customer service impressed many with staff consistently being described as kind, cooperative and meticulous in addressing guests' needs. Although there was a mention of rudeness, the overall sentiment reflects a positive experience with helpful and friendly hotel staff.
Wi-Fi
Hotel Bank provides a generally fast Wi-Fi connection with some guests noting an excellent signal. However, there are recurring issues with the internet being slow or bad, particularly in the apartments and during peak hours when guests return to the hotel at night.
Parking
Hotel Bank offers various parking options that generally receive positive feedback from guests. Many reviewers appreciate the availability of parking directly at the hotel entrance and nearby areas, making it convenient for guests to find a spot. There are multiple parking possibilities, including spaces in front of the hotel, in the backyard and along the street sides. The hotel also offers a garage for car parking, which is included in the price. For electric vehicle owners, there are free charging facilities available, adding to the convenience. While some mention there may not be an abundance of parking spaces directly in front of the hotel, street parking and easy access to parking spots help mitigate this concern. Additionally, the helpfulness and friendliness of the staff enhance the overall parking experience.
Dog Friendly
Hotel Bank stands out as an exceptionally welcoming destination for guests traveling with dogs. Numerous reviews highlight that pets, especially dogs, are treated with care and consideration, ensuring comfort for both the animals and their owners. The hotel allows pets, making it a convenient choice for travelers who wish to bring their furry companions along. The consistent mentions of dogs in the reviews underline that Hotel Bank has successfully created an environment where dogs can feel as comfortable as their human friends.
No, Hotel Bank doesn't have any pool.
No, a spa isn't available at Hotel Bank.
Yes, Hotel Bank welcomes dogs.
Yes, parking facilities are available at Hotel Bank.