Oakwood Hotel and Residence Kuala Lumpur
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Summary of reviewsOakwood Hotel and Residence Kuala Lumpur is highly regarded for its prime location in the heart of Kuala Lumpur, which serves as an excellent base for both exploration and business. The hotel's proximity to famous landmarks like the Petronas Twin Towers, as well as its easy access to public transportation, embassies and a variety of dining and shopping options, makes it a preferred choice for travelers.
Guests generally enjoy the breakfast offerings, appreciating the variety and quality. However, some find the selection monotonous over extended stays and express concerns about the consistency in replenishment and temperature of the food. The dinner experiences are more mixed with frequent mentions of limited and repetitive menu options, often leaving guests underwhelmed.
The rooms at Oakwood Hotel and Residence are frequently praised for their spaciousness, cleanliness and modernity. Many guests appreciate the comfortable beds, well-appointed kitchens and daily housekeeping, which contribute to a pleasant stay. However, there are occasional reports of cleanliness issues and unpleasant odors.
Cleanliness feedback is mixed overall with many commending the hotel's cleanliness and well-maintained environment, but some pointing out deficiencies and inconsistencies in housekeeping services.
The staff consistently receive high praise for their professionalism and friendliness, significantly enhancing the guest experience. Despite a few isolated incidents of slow responses, the majority of guests note the staff's responsiveness and willingness to address issues promptly.
Wi-Fi service at the hotel has room for improvement with several guests experiencing weak and inconsistent connections, limiting their ability to stay connected easily.
The hotel's gym and pool facilities are well-received with the gym being described as well-equipped and the pool providing a clean and relaxing environment. Some guests, however, note the pool can become crowded and mention occasional issues with cleanliness and supervision.
Parking is generally affordable and available, though guests mention challenges with accessing the lobby from the basement and navigating the tight parking layout. Some believe parking should be complimentary for hotel guests.
Families find the hotel accommodating with spacious suites that are ideal for larger groups and child-friendly amenities such as a kids' pool. However, logistical issues like the lack of ramps for strollers could be improved.
Overall, Oakwood Hotel and Residence Kuala Lumpur offers a comfortable and convenient stay with a few areas for potential enhancement, particularly in dining options, Wi-Fi connectivity and parking logistics. The combination of friendly staff, strategic location and modern amenities makes it a popular choice among visitors to Kuala Lumpur.
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Guests generally enjoy the breakfast offerings, appreciating the variety and quality. However, some find the selection monotonous over extended stays and express concerns about the consistency in replenishment and temperature of the food. The dinner experiences are more mixed with frequent mentions of limited and repetitive menu options, often leaving guests underwhelmed.
The rooms at Oakwood Hotel and Residence are frequently praised for their spaciousness, cleanliness and modernity. Many guests appreciate the comfortable beds, well-appointed kitchens and daily housekeeping, which contribute to a pleasant stay. However, there are occasional reports of cleanliness issues and unpleasant odors.
Cleanliness feedback is mixed overall with many commending the hotel's cleanliness and well-maintained environment, but some pointing out deficiencies and inconsistencies in housekeeping services.
The staff consistently receive high praise for their professionalism and friendliness, significantly enhancing the guest experience. Despite a few isolated incidents of slow responses, the majority of guests note the staff's responsiveness and willingness to address issues promptly.
Wi-Fi service at the hotel has room for improvement with several guests experiencing weak and inconsistent connections, limiting their ability to stay connected easily.
The hotel's gym and pool facilities are well-received with the gym being described as well-equipped and the pool providing a clean and relaxing environment. Some guests, however, note the pool can become crowded and mention occasional issues with cleanliness and supervision.
Parking is generally affordable and available, though guests mention challenges with accessing the lobby from the basement and navigating the tight parking layout. Some believe parking should be complimentary for hotel guests.
Families find the hotel accommodating with spacious suites that are ideal for larger groups and child-friendly amenities such as a kids' pool. However, logistical issues like the lack of ramps for strollers could be improved.
Overall, Oakwood Hotel and Residence Kuala Lumpur offers a comfortable and convenient stay with a few areas for potential enhancement, particularly in dining options, Wi-Fi connectivity and parking logistics. The combination of friendly staff, strategic location and modern amenities makes it a popular choice among visitors to Kuala Lumpur.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
Yes, to all guests
Show more...Yes, to all guests
Hotel with Outdoor Pool
Guest Reviews
Nestled in the heart of Kuala Lumpur, Oakwood Hotel and Residence boasts an excellent and strategic location. Just a short stroll from top landmarks such as the Petronas Twin Towers and KLCC, it provides guests with an optimal base for exploring the city. The hotel's proximity to various embassies, including Thai, Russian and Saudi, makes it a convenient choice for visa appointments or embassy visits.
For those looking to indulge in local flavors or shop, the hotel is within easy reach of numerous restaurants, cafes, malls and shops. Its placement on Jalan Ampang and near Kenny Hill's Baker offers a perfect blend of accessibility and tranquility, ensuring a pleasant stay away from the city's hustle and bustle but close enough to key attractions.
With easy access to public transportation like LRT stations and bus stops, moving around the city is a breeze. Oakwood's vicinity to the center, characterized by friendly staff and convenient amenities, makes it a top pick for both business and leisure travelers. Whether traveling for meetings at KLCC or exploring Kuala Lumpur's vibrant scene, the hotel's location stands out as a significant advantage for guests.
Guests at Oakwood Hotel and Residence Kuala Lumpur have mixed opinions about the breakfast offerings. Many guests praise the breakfast for its variety, quality and taste, often describing it as lovely, amazing and delicious. The buffet style provides plenty of options with fresh items and a good selection catering to both Western and local tastes. Some guests found it to be one of the best they have ever had, appreciating both the quality and the value for money.
However, there are notable criticisms. Several reviews mention that the breakfast options are limited, repetitive and not adequately varied for extended stays. The availability of continental options is lacking and the same dishes are often served day after day, making it monotonous for longer-term guests. In some cases, breakfast items were not replenished quickly enough and there were complaints about the food being cold.
For those who experienced the pre-packed breakfast due to the cafe closure, the feedback was largely negative, citing it as disappointing and not meeting expectations. Overall, while many guests enjoyed their breakfast experience, there is room for improvement in terms of variety, freshness and catering to diverse dietary preferences.
The dining experience at Oakwood Hotel and Residence Kuala Lumpur seems to have garnered some varied feedback from guests. While some noted that the available food was good and delicious, many reviews highlighted a range of issues, particularly concerning the restaurant’s availability and food quality. There were frequent mentions of the restaurant being out of service or closed, which limited dining options significantly. When the restaurant was operational, guests often found the food to be cold, pre-packed and lacking in variety. Comments also pointed out the poor quality of meals and the unsatisfactory choices with many finding the breakfast offerings to be particularly disappointing. The limited and repetitive menu further detracted from the overall dining experience at this hotel.
The rooms at Oakwood Hotel and Residence Kuala Lumpur are consistently praised for their spaciousness and comfort. Many guests highlight the large, clean and modern rooms with convenient layouts, making them ideal for families and extended stays. The apartments often include separate living rooms and bedrooms, along with well-appointed kitchen areas featuring essential amenities such as microwaves and kettles, which add to the convenience.
Guests frequently mention the cleanliness of the rooms, noting that they are tidy, well-maintained and cleaned daily. The beds are described as comfortable, contributing to a pleasant and restful stay. Additionally, the rooms often feature modern décor and cozy environments, which enhance the overall appeal.
However, some reviews point out occasional issues with cleanliness, such as dirty mirrors, stained linens and unclean sofas. There are also occasional reports of unpleasant odors and noise from neighboring rooms. Despite these issues, the positive aspects such as the spaciousness, cleanliness and comfort seem to prevail in the majority of reviews.
Overall, the rooms at Oakwood Hotel and Residence Kuala Lumpur provide excellent value for money, offering a comfortable and modern space for guests with the added benefit of friendly and efficient staff. This makes it a popular choice for visitors looking for a relaxing and convenient stay in Kuala Lumpur.
Oakwood Hotel and Residence Kuala Lumpur offers a sleep experience that guests repeatedly praise for its comfort. The beds are often described as very comfy, big and incredibly comfortable with soft, fluffy linens and pillows that some reviewers liken to heaven due to their softness and varying firmness options. Guests appreciate the spacious and clean rooms, as well as the friendly staff that contributes to an overall pleasant stay.
However, there are occasional mentions of issues such as stained mattress covers, bedsheets and pillows, which suggest that room service might need to place more emphasis on ensuring bed cleanliness. Some guests also found the mattresses either too stiff or uncomfortable. Despite these few concerns, the majority of reviews highlight the beds as a major positive, ensuring a restful night's sleep at the hotel.
Oakwood Hotel and Residence Kuala Lumpur receives mixed reviews regarding its cleanliness. Positive feedback highlights the overall cleanliness of the hotel with many guests praising the rooms for being clean, modern, spacious and well-maintained. Daily cleaning services, fresh towels and clean bathrooms contribute to a generally hygienic and pleasant environment. The staff is often commended for their efforts in maintaining the rooms and common areas.
However, some guests have encountered issues that detract from the overall experience. Instances of stained bed linen, dirty bathrooms and overlooked areas suggest inconsistencies in the housekeeping services. Several guests noted issues such as sticky floors, mold in showers and dirty windows. There were also reports of neglect, like housekeeping failing to provide towels or empty trash bins and some guests discovered dust and dirt in unexpected places.
Despite these drawbacks, the hotel remains a popular choice due to its good location, modern amenities and value for money. While the cleanliness could be improved in specific areas, many guests still find their stay comfortable and satisfactory.
The staff at Oakwood Hotel and Residence Kuala Lumpur consistently receive high praise for their exceptional service. Guests often describe the staff as friendly, polite and helpful, creating a welcoming and supportive atmosphere throughout their stay. The responsiveness of the staff to guest needs and their ability to address issues quickly is a recurrent theme in the reviews. This includes professional and efficient reception staff who facilitate smooth check-in experiences and accommodate requests such as late checkouts and occasional room upgrades. Housekeeping and security staff also contribute to a positive guest experience by being trustworthy, kind and cooperative.
Specific staff members are highlighted for their exemplary service with individual mentions suggesting personalized attention and dedication to guest comfort. Despite a few isolated incidents of slow responses or lack of initial friendliness, the majority of the feedback underscores the staff’s courteous and attentive nature. The combination of professionalism and genuine kindness from the hotel team leaves a lasting impression, making Oakwood Hotel and Residence a commendable choice for a pleasant stay in Kuala Lumpur.
While staying at Oakwood Hotel and Residence Kuala Lumpur, guests have experienced mixed reviews regarding the Wi-Fi service. On the positive side, some visitors found the internet connection to be good, free and decent during their stay. However, several guests reported significant issues with the Wi-Fi. Problems included weak connections in certain rooms, particularly those with the bed, initial challenges with Wi-Fi registration and instances of poor and inconsistent connectivity. Many reviews highlighted that the Wi-Fi was sometimes unable to handle basic tasks like loading images or video calls with some describing the internet as almost nonexistent. Overall, guests noted that there is room for significant improvement in the hotel's internet service.
The gym at Oakwood Hotel and Residence Kuala Lumpur receives frequent praise for its cleanliness and the quality of its equipment. Several guests commend the state-of-the-art facilities, highlighting the presence of free weights up to 25kg, a pulley machine for various exercises and cardio machines. Despite some mentions of limited gym facilities, most reviews affirm that the gym is well-equipped and well-maintained, making it suitable for a good workout. Although there are notes about the gym being basic and having insufficient equipment at times, the majority of feedback indicates satisfaction with the gym’s offerings.
The pool at Oakwood Hotel and Residence Kuala Lumpur generally receives favorable feedback from guests. Many appreciate the clean and well-maintained facilities with comments highlighting the good pool hours and nice water temperature. The pool environment is described as super and peaceful, making it an enjoyable place for both adults and children. The spaciousness of the pool and the fairy equipped gym nearby are additional perks.
Families, in particular, find the pool appealing, noting that kids really love it. The child’s pool, in particular, adds convenience for those monitoring their little ones.
However, there are some mixed reviews as well. Some guests mention that the pool can get overcrowded during the day and that the sunbeds, while comfortable, are small. A few reviews point out issues with pool cleanliness and service and some express dissatisfaction with strict or unclear pool rules and lack of supervision.
Despite these few negative remarks, most guests seem to have enjoyed the pool facilities with several even making use of the pool daily. The rare feature of a 1.5 meter deep adult pool stands out as a unique aspect. Overall, the pool at Oakwood Hotel and Residence Kuala Lumpur is considered a pleasant part of the guest experience, balancing between relaxation and family-friendly amenities.
Parking at 'Oakwood Hotel and Residence Kuala Lumpur' offers a mixed experience for guests. On the positive side, parking is generally available, ample and useful. The cost is relatively low with several reviewers noting the rate of RM2 per day as quite affordable. Basement parking is available and several guests found it nice, though there are some challenges with its narrowness.
However, there are some significant drawbacks. The layout can be complicated with no direct lift access from the basement to the lobby, causing inconvenience. Additionally, the parking area can be tight and some guests mentioned that the exit machine is confusing. Assistance with parking is generally not provided, which might be problematic for some visitors. While some guests felt the parking charges were justified, others believe that parking should be free for hotel guests, as paying even a minimal fee adds to the inconvenience.
Overall, while the parking facility at Oakwood Hotel and Residence is generally useful and affordable, guests might find navigating it a bit challenging and should be prepared for some extra costs.
Oakwood Hotel and Residence Kuala Lumpur has garnered positive feedback for its family-friendly environment, making it a convenient choice for family visits and vacations. The hotel offers spacious and comfortable family rooms and suites, ideal for accommodating larger groups. Families have particularly appreciated the 2-bedroom apartment layout, providing adequate space and privacy. The child relaxation area and small pool have been well-received with parents noting that it is easy to monitor their kids while they enjoy the facilities.
The family-friendly facilities and practical amenities have made the hotel a popular choice for staycations and weekend getaways with children. However, certain logistical concerns have been highlighted, such as the lack of a lift from the basement car park and the absence of ramps for strollers, which can pose challenges for families with young children. Despite these shortcomings, the overall consensus is that Oakwood Hotel and Residence Kuala Lumpur is a good option for family stays, offering a comfortable and spacious environment conducive to a relaxing family vacation.
Oakwood Hotel and Residence Kuala Lumpur is generally perceived as a solid choice for a four-star stay. Guests noted that the hotel consistently meets the expected standards for its rating, offering typical four-star facilities and amenities. The service quality and luxurious amenities lived up to the four-star rating, contributing to a comfortable and enjoyable stay for many visitors. While some guests felt that the hotel surpasses four-star expectations with some even suggesting it deserves a five-star rating, others argued it falls slightly short, suggesting a mid-range quality. Despite some mixed opinions, the majority found the hotel to be a great, recommendable option, highlighting aspects such as quiet rooms and reasonable taxi prices. Overall, Oakwood provided a fine experience for its four-star categorization and was noted as a solid establishment for those seeking decent quality at reasonable prices.
Oakwood Hotel and Residence Kuala Lumpur appears to be a well-located and comfortable choice for business travelers, offering a generally business-friendly environment. The property is noted for having functional business facilities, including business equipment and a seminar hall. Many guests found the business amenities sufficient and the business services fast and efficient. Additionally, the hotel is described as being well-equipped, clean and great for a business trip with cooperative employees and spacious rooms contributing to a pleasant stay.
However, there are consistent concerns regarding the reliability of the internet connection. Multiple guests mentioned that the poor WiFi impacted their ability to work effectively online, handle work calls or perform other internet-related activities. Despite being suitable in many other aspects for business purposes, the unreliability of the WiFi makes it less ideal for those who need a stable internet connection for their work. If fast and reliable internet is crucial for a business trip, this aspect may pose a significant inconvenience. Overall, while Oakwood Hotel and Residence offers good value for money with its business-centric amenities and comfortable environment, improvements in their internet service could greatly enhance the experience for business travelers.
Oakwood Hotel and Residence Kuala Lumpur receives commendations for its strategic and accessible location. The hotel is conveniently placed, making it easy for guests to reach the KLCC and various embassies, as well as nearby attractions and services. Public transport options like buses are readily available, contributing to the hotel's very accessible status.
Guests appreciate the ease of access, which includes wheelchair accessibility and find the location close to everything they need. The presence of good lifts ensures that moving between floors is manageable. Furthermore, the fast check-in process and added amenities such as a kitchen and swimming pool enhance the overall value and convenience of the stay.
Despite a few mentions of difficulty accessing rooms and certain areas, the overall accessibility and positioning of the hotel make it a practical choice for many travelers, offering great value for money and a highly regarded breakfast.
The outdoor pool at Oakwood Hotel and Residence Kuala Lumpur has received mixed feedback from guests. Some appreciated the pool, highlighting it as nice with comfortable sunbeds and a decent size of around 30 meters. It's also noted as being particularly enjoyable for kids. The adult pool's 1.5-meter depth is unique among hotels in Malaysia. However, concerns were raised about the pool's cleanliness and some found the pool service disappointing. Others mentioned the pool's operating hours, suggesting they were not ideal with some feeling the pool closed too early. Additionally, the pool areas lacked proper supervision and required a bit of a walk to reach.
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Location
For those looking to indulge in local flavors or shop, the hotel is within easy reach of numerous restaurants, cafes, malls and shops. Its placement on Jalan Ampang and near Kenny Hill's Baker offers a perfect blend of accessibility and tranquility, ensuring a pleasant stay away from the city's hustle and bustle but close enough to key attractions.
With easy access to public transportation like LRT stations and bus stops, moving around the city is a breeze. Oakwood's vicinity to the center, characterized by friendly staff and convenient amenities, makes it a top pick for both business and leisure travelers. Whether traveling for meetings at KLCC or exploring Kuala Lumpur's vibrant scene, the hotel's location stands out as a significant advantage for guests.
Breakfast
However, there are notable criticisms. Several reviews mention that the breakfast options are limited, repetitive and not adequately varied for extended stays. The availability of continental options is lacking and the same dishes are often served day after day, making it monotonous for longer-term guests. In some cases, breakfast items were not replenished quickly enough and there were complaints about the food being cold.
For those who experienced the pre-packed breakfast due to the cafe closure, the feedback was largely negative, citing it as disappointing and not meeting expectations. Overall, while many guests enjoyed their breakfast experience, there is room for improvement in terms of variety, freshness and catering to diverse dietary preferences.
Dinner
Rooms
Guests frequently mention the cleanliness of the rooms, noting that they are tidy, well-maintained and cleaned daily. The beds are described as comfortable, contributing to a pleasant and restful stay. Additionally, the rooms often feature modern décor and cozy environments, which enhance the overall appeal.
However, some reviews point out occasional issues with cleanliness, such as dirty mirrors, stained linens and unclean sofas. There are also occasional reports of unpleasant odors and noise from neighboring rooms. Despite these issues, the positive aspects such as the spaciousness, cleanliness and comfort seem to prevail in the majority of reviews.
Overall, the rooms at Oakwood Hotel and Residence Kuala Lumpur provide excellent value for money, offering a comfortable and modern space for guests with the added benefit of friendly and efficient staff. This makes it a popular choice for visitors looking for a relaxing and convenient stay in Kuala Lumpur.
Beds
However, there are occasional mentions of issues such as stained mattress covers, bedsheets and pillows, which suggest that room service might need to place more emphasis on ensuring bed cleanliness. Some guests also found the mattresses either too stiff or uncomfortable. Despite these few concerns, the majority of reviews highlight the beds as a major positive, ensuring a restful night's sleep at the hotel.
Cleanliness
However, some guests have encountered issues that detract from the overall experience. Instances of stained bed linen, dirty bathrooms and overlooked areas suggest inconsistencies in the housekeeping services. Several guests noted issues such as sticky floors, mold in showers and dirty windows. There were also reports of neglect, like housekeeping failing to provide towels or empty trash bins and some guests discovered dust and dirt in unexpected places.
Despite these drawbacks, the hotel remains a popular choice due to its good location, modern amenities and value for money. While the cleanliness could be improved in specific areas, many guests still find their stay comfortable and satisfactory.
Staff
Specific staff members are highlighted for their exemplary service with individual mentions suggesting personalized attention and dedication to guest comfort. Despite a few isolated incidents of slow responses or lack of initial friendliness, the majority of the feedback underscores the staff’s courteous and attentive nature. The combination of professionalism and genuine kindness from the hotel team leaves a lasting impression, making Oakwood Hotel and Residence a commendable choice for a pleasant stay in Kuala Lumpur.
Wi-Fi
Gym
Pool
Families, in particular, find the pool appealing, noting that kids really love it. The child’s pool, in particular, adds convenience for those monitoring their little ones.
However, there are some mixed reviews as well. Some guests mention that the pool can get overcrowded during the day and that the sunbeds, while comfortable, are small. A few reviews point out issues with pool cleanliness and service and some express dissatisfaction with strict or unclear pool rules and lack of supervision.
Despite these few negative remarks, most guests seem to have enjoyed the pool facilities with several even making use of the pool daily. The rare feature of a 1.5 meter deep adult pool stands out as a unique aspect. Overall, the pool at Oakwood Hotel and Residence Kuala Lumpur is considered a pleasant part of the guest experience, balancing between relaxation and family-friendly amenities.
Parking
However, there are some significant drawbacks. The layout can be complicated with no direct lift access from the basement to the lobby, causing inconvenience. Additionally, the parking area can be tight and some guests mentioned that the exit machine is confusing. Assistance with parking is generally not provided, which might be problematic for some visitors. While some guests felt the parking charges were justified, others believe that parking should be free for hotel guests, as paying even a minimal fee adds to the inconvenience.
Overall, while the parking facility at Oakwood Hotel and Residence is generally useful and affordable, guests might find navigating it a bit challenging and should be prepared for some extra costs.
Family
The family-friendly facilities and practical amenities have made the hotel a popular choice for staycations and weekend getaways with children. However, certain logistical concerns have been highlighted, such as the lack of a lift from the basement car park and the absence of ramps for strollers, which can pose challenges for families with young children. Despite these shortcomings, the overall consensus is that Oakwood Hotel and Residence Kuala Lumpur is a good option for family stays, offering a comfortable and spacious environment conducive to a relaxing family vacation.
4 Star
Business
However, there are consistent concerns regarding the reliability of the internet connection. Multiple guests mentioned that the poor WiFi impacted their ability to work effectively online, handle work calls or perform other internet-related activities. Despite being suitable in many other aspects for business purposes, the unreliability of the WiFi makes it less ideal for those who need a stable internet connection for their work. If fast and reliable internet is crucial for a business trip, this aspect may pose a significant inconvenience. Overall, while Oakwood Hotel and Residence offers good value for money with its business-centric amenities and comfortable environment, improvements in their internet service could greatly enhance the experience for business travelers.
Accessible
Guests appreciate the ease of access, which includes wheelchair accessibility and find the location close to everything they need. The presence of good lifts ensures that moving between floors is manageable. Furthermore, the fast check-in process and added amenities such as a kitchen and swimming pool enhance the overall value and convenience of the stay.
Despite a few mentions of difficulty accessing rooms and certain areas, the overall accessibility and positioning of the hotel make it a practical choice for many travelers, offering great value for money and a highly regarded breakfast.
Outdoor Pool
Yes, Oakwood Hotel and Residence Kuala Lumpur has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Oakwood Hotel and Residence Kuala Lumpur.
No, Oakwood Hotel and Residence Kuala Lumpur doesn't allow dogs.
Yes, parking facilities are available at Oakwood Hotel and Residence Kuala Lumpur.
Yes, Oakwood Hotel and Residence Kuala Lumpur has a gym.
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