5-Star ResortSummary of reviews related to the '5 Star' categoryHyatt Regency Kuantan Resort presents a mixed bag of experiences. The hotel is praised as a five-star family beach resort with a stunningly beautiful location and committed service that is often described as tip-top and very accommodating. Guests frequently highlight the wide selection of delicious breakfast options and the true five-star service provided by the friendly staff, making it a great option for a perfect family break.
However, opinions on its five-star rating are divided. Some guests feel that the hotel meets the luxurious standards expected of a five-star property, while others express disappointment, noting that it doesn't quite match up to the Hyatt standards. Issues mentioned include dated facilities, limited TV channels and less-than-ideal housekeeping services.
Additionally, the hotel is described as very old with inadequate maintenance and cleanliness in some areas. Complaints also include the lack of amenities you would typically expect from a five-star hotel, such as the limited choice at breakfast and the absence of complimentary drinks. Rooms are sometimes only available late into the evening and there is just one small pool for guests to enjoy.
Therefore, while the resort offers an idyllic setting and exceptional service, there is some inconsistency in maintaining the five-star standards across all areas, which might affect overall expectations.
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