Pullman Kuching
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Summary of reviewsPullman Kuching is celebrated for its prime location at the heart of Kuching, offering easy access to key attractions such as the Kuching Waterfront and local eateries. Guests frequently praise the hotel's strategic position, which allows them to explore the city on foot while enjoying stunning views of the river and cityscape from its elevated position.
The hotel’s breakfast buffet is generally well-received, lauded for its wide variety of Western and Malaysian dishes, appealing atmosphere and ample selection. Despite occasional criticisms regarding the taste and repetition of certain items, the breakfast spread is often described as sumptuous and worth the price.
The dining experience at Pullman Kuching offers a range of positives, especially in the lounge and Chinese restaurant with standout dishes like fish and chips and well-loved desserts. However, some areas, particularly the buffet and room service, have room for improvement in terms of food quality and menu variety.
Rooms at Pullman Kuching are frequently noted for their spaciousness, comfort and cleanliness. Guests appreciate the large bathrooms and pleasant views, especially in family rooms. Nonetheless, some reports of maintenance issues, such as musty smells and dated amenities, indicate a need for refurbishments. Despite these concerns, the overall comfort and value for money are highly praised.
Cleanliness across the hotel is positively reviewed with clean, spacious rooms being a key highlight. However, some guests have reported inconsistencies in housekeeping, particularly in the bathrooms and common areas, suggesting that more thorough cleaning and maintenance would enhance the overall experience.
The staff at Pullman Kuching are frequently commended for their friendliness, attentiveness and professionalism. While occasional inefficiencies and slow service are mentioned, the majority of reviews highlight the staff's eagerness to assist and their positive impact on the guest experience.
Wi-Fi service at Pullman Kuching is a point of contention with many guests citing weak signals and slow speeds. Despite a few reports of strong connections, the general consensus is that the hotel’s internet service requires significant improvement.
The gym receives positive feedback for its equipment and spaciousness, although some guests point out the need for updating older, rusty machines. The pool is appreciated for its size and suitability for fitness activities, though better maintenance and more attentive service would enhance its appeal.
Parking at the hotel presents challenges due to associated fees and the inconvenience of navigating through a connected mall. While free basement parking is available, its limited capacity often results in additional hassles for guests.
Families find Pullman Kuching accommodating with spacious family rooms, child-friendly amenities and helpful staff contributing to a comfortable stay. The hotel's central location and substantial breakfast options further enhance its appeal to family travelers.
Beds at Pullman Kuching are consistently praised for their comfort and size with many guests highlighting the soft mattresses that ensure a restful night's sleep.
In summary, Pullman Kuching offers a well-located and comfortable stay with friendly service and ample amenities, though certain areas, particularly maintenance, dining variety, Wi-Fi and parking, could benefit from improvements.
Categories
The hotel’s breakfast buffet is generally well-received, lauded for its wide variety of Western and Malaysian dishes, appealing atmosphere and ample selection. Despite occasional criticisms regarding the taste and repetition of certain items, the breakfast spread is often described as sumptuous and worth the price.
The dining experience at Pullman Kuching offers a range of positives, especially in the lounge and Chinese restaurant with standout dishes like fish and chips and well-loved desserts. However, some areas, particularly the buffet and room service, have room for improvement in terms of food quality and menu variety.
Rooms at Pullman Kuching are frequently noted for their spaciousness, comfort and cleanliness. Guests appreciate the large bathrooms and pleasant views, especially in family rooms. Nonetheless, some reports of maintenance issues, such as musty smells and dated amenities, indicate a need for refurbishments. Despite these concerns, the overall comfort and value for money are highly praised.
Cleanliness across the hotel is positively reviewed with clean, spacious rooms being a key highlight. However, some guests have reported inconsistencies in housekeeping, particularly in the bathrooms and common areas, suggesting that more thorough cleaning and maintenance would enhance the overall experience.
The staff at Pullman Kuching are frequently commended for their friendliness, attentiveness and professionalism. While occasional inefficiencies and slow service are mentioned, the majority of reviews highlight the staff's eagerness to assist and their positive impact on the guest experience.
Wi-Fi service at Pullman Kuching is a point of contention with many guests citing weak signals and slow speeds. Despite a few reports of strong connections, the general consensus is that the hotel’s internet service requires significant improvement.
The gym receives positive feedback for its equipment and spaciousness, although some guests point out the need for updating older, rusty machines. The pool is appreciated for its size and suitability for fitness activities, though better maintenance and more attentive service would enhance its appeal.
Parking at the hotel presents challenges due to associated fees and the inconvenience of navigating through a connected mall. While free basement parking is available, its limited capacity often results in additional hassles for guests.
Families find Pullman Kuching accommodating with spacious family rooms, child-friendly amenities and helpful staff contributing to a comfortable stay. The hotel's central location and substantial breakfast options further enhance its appeal to family travelers.
Beds at Pullman Kuching are consistently praised for their comfort and size with many guests highlighting the soft mattresses that ensure a restful night's sleep.
In summary, Pullman Kuching offers a well-located and comfortable stay with friendly service and ample amenities, though certain areas, particularly maintenance, dining variety, Wi-Fi and parking, could benefit from improvements.
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel for Yoga
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Guest Reviews
Pullman Kuching boasts a prime location that continually receives high praise from its guests. Situated at the heart of Kuching, the hotel offers a strategic spot ideal for exploring the city on foot. It’s conveniently near the Kuching Waterfront, old town and main tourist attractions like the China Town, Cat Statue and various eateries, all within walking distance. Many reviews highlight the easy access to Topspot Food Court and nearby shopping centers. The hotel's central positioning not only places guests close to the vibrant riverfront and historical areas but also provides stunning views of the city and river from its elevated position on a hill. Despite a slightly steep incline leading up to it, guests find the location perfect for a peaceful and accessible stay, making Pullman Kuching a favored choice for both leisure and business travelers.
Pullman Kuching's breakfast offerings receive a mix of positive and less favorable feedback from guests. The breakfast buffet is frequently praised for its wide variety of choices, including both Western and Malaysian dishes. Guests often mention the enjoyable and delicious spread, which caters well to both adults and children. The self-service setup, sumptuous selection and beautifully presented dishes are highlights for many.
The atmosphere of the breakfast area is appreciated and some guests describe the experience as luxurious and inviting. The freshness and variety of food options, such as local dishes, egg preparations and continental breakfast components, along with fresh juices, coffee and tea, make for an appealing start to the day. Guests especially enjoy the rich and abundant buffet, finding it worth the price on many occasions.
On the downside, a few guests note that the breakfast buffet could use some improvements in taste and variety with specific dishes like nasi lemak and the bread section falling short of expectations. Some reviews point out the repetitive nature of the menu and occasional issues with food quality, such as overly sour mayonnaise in the salad and basic selections at times. Others mention the high cost of breakfast and the need for better quality despite the variety.
Overall, while the Pullman Kuching offers a solid breakfast experience with a commendable variety and enjoyable atmosphere, there are areas that could benefit from enhancements to meet the expectations of all guests consistently.
Dining at the Pullman Kuching presents a mixed experience. The lounge dining area offers a spacious and comfortable setting with spectacular views, which enhances the overall ambiance. Desserts served are particularly superb and the fish and chips from room service have been highlighted as amazing. The Chinese restaurant is noted for serving quite nice food and the café in the lobby is a great spot for a quick snack. Additionally, the prices at the bar are considered affordable, providing good value for money.
However, there are several areas that need improvement. Guests have reported that the food quality at the buffet breakfast could be improved with issues such as hard rice, tired and cold dishes and dirty dishes on display. Some specific food items fell short of expectations, including croissants with a rancid taste and tough oxtail. Room service also received mixed reviews; while the food quality was generally good, the menu variety is quite limited and there were suggestions for more diverse options, especially for kids' meals at breakfast.
In conclusion, while the Pullman Kuching offers some standout dishes and enjoyable dining settings, it seems there is room for enhancement, particularly in consistency and variety of food offerings.
The rooms at Pullman Kuching are frequently praised for their size and comfort. Many guests describe the rooms as being spacious, clean and comfortable with large bathrooms that provide a significant level of comfort. The big family rooms are highly favored with children especially enjoying the ample space. Views from the rooms are also noted to be pleasant, often overlooking the riverfront or cityscape.
However, some guests have experienced maintenance issues with reports of musty smells, dusty rooms and amenities that need upgrades. Certain rooms have shown signs of wear and tear, such as cracked wallpaper, broken tiles in the bathroom and stained curtains and furniture. Additionally, the air conditioning has been found loud or ineffective in some cases. There are recurring mentions of inadequate cleanliness and infrequent restocking of supplies like towels and toiletries.
Despite these issues, guests appreciate the overall comfort and modernity of the refurbished rooms, as well as the hotel's convenient location. The hotel staff generally receive positive remarks for their friendliness and efforts to resolve room problems swiftly. Value for money and the central location near the waterfront are also key highlights for many visitors.
Pullman Kuching garners largely positive feedback for its beds from numerous guests. Described consistently as comfortable and large, the beds feature soft, super comfy mattresses that ensure a restful night’s sleep. Many guests appreciate the spaciousness of the rooms and the availability of super king-sized and queen beds, which are perfect for families or those craving extra space. The presence of lots of pillows also contributes to the cozy sleeping experience.
However, there are a few areas of concern noted. Some guests have mentioned issues with aging beds and occasionally smelly or stained linens, which detracts from the otherwise high standard. A few reviews indicate that the mattresses in twin rooms are too hard, while others point out that some pillows are too firm or dirty.
Despite these drawbacks, the majority opinion emphasizes that the beds are clean, comfy and spacious, contributing to an overall good value for the price. The helpful staff and additional room amenities, such as the soft sofa, further enhance the stay for many visitors.
Pullman Kuching has received largely positive feedback concerning its cleanliness, though some areas require attention. Guests frequently praised the rooms for being clean, spacious and comfortable, allowing them to feel relaxed during their stay. Visitors also expressed satisfaction with the hotel's clean lobby and friendly staff, further enhancing their overall experience.
However, there were several consistent complaints about certain aspects of cleanliness. Many guests pointed out that room cleaning could be more thorough with specific mentions of dusty carpets, unclean floors and occasional musty smells. The bathrooms, in particular, needed better maintenance with reports of mold, dirty shower areas and issues like slippery floors and yellowish toilet walls. Corridors and hallways were also flagged for being dirty and smelling stale.
Moreover, the hotel appears to be in need of some refurbishment with multiple reviews highlighting dated furniture, stained carpets and water-stained walls. Some noted that the housekeeping staff seemed overstretched, which might contribute to the inconsistency in cleanliness.
In summary, while Pullman Kuching offers a generally clean and comfortable environment with friendly service, it falls short in certain housekeeping aspects that require more consistent attention and better maintenance practices.
Pullman Kuching prides itself on exemplary customer service with an overwhelmingly positive response to the hotel's staff. Guests frequently describe the team as friendly, courteous and attentive. Many note the promptness and efficiency of the check-in and check-out processes, often highlighting the helpfulness of the reception staff. The concierge service also receives praise for its eagerness to assist with luggage and make guests feel welcome.
The professionalism of the staff, coupled with their cheerful demeanor, creates a pleasant atmosphere throughout the hotel. Housekeeping and maintenance teams are noted for their swift and effective actions. Numerous guests affirm that staff members, from doormen to front desk employees, consistently exhibit a customer-oriented approach.
However, some reviews indicate areas for improvement. There are occasional mentions of inefficiency and slow service, particularly at busy times. A few guests encountered unhelpful or even rude behavior from some staff, suggesting a need for better communication skills and training in hospitality ethics. Notably, issues such as waiting times for room availability and responsiveness to guest requests need addressing.
Despite these sporadic concerns, the consensus remains that the staff at Pullman Kuching largely contribute positively to the guest experience with many visitors lauding them for their friendliness and willingness to help.
The Wi-Fi experience at Pullman Kuching presents a range of issues for guests with many reporting weak signals, slow speeds and general instability. Some guests have described the internet as fluctuating and as slow as dial-up, reiterating that it is often hard to connect or non-existent altogether. There are mentions of the Wi-Fi being inadequate for the number of guests, leading to frequent frustrations and constant connectivity issues. However, there are a few reports praising a strong Wi-Fi connection and high-speed internet, suggesting some variability in the experience. Overall, while there are occasional positive notes, the majority of guests indicate that improvement is needed in the hotel's Wi-Fi service.
The gym at Pullman Kuching receives commendable praise for being well-equipped and spacious. Many guests noted it as a good or even great gym, highlighting the variety of equipment and programs available. The facilities, including the gym, pool and fitness center, contribute positively to the overall experience. However, some reviews mention the aging and partly rusty equipment, suggesting that a refurbishment could enhance the appeal. Despite the older equipment, its good maintenance ensures functionality, making the gym still preferable for some users over their regular gym.
The swimming pool at Pullman Kuching receives mixed reviews from guests. On the positive side, many guests describe the pool as beautiful, extra-large and great for fitness swimming or doing laps. It's also noted for being lovely and clean, offering good facilities and being fantastic for cooling off on a hot day.
However, the pool area has its drawbacks. Maintenance seems to be an issue with several guests commenting on the need for better upkeep. Problems such as dirt, black grime, dirty paint leftovers and even shards of glass have been reported. There's also mention of the pool being closed for renovations or lack of updates to guests about its status. The poolside bar was also noted to be closed. Additionally, smoking around the pool area and a lack of pool towels are areas for improvement.
Despite these issues, the pool's size and suitability for fitness activities are often appreciated. Overall, while the swimming pool has strong potential, it could benefit from enhanced maintenance and better guest services.
Parking at Pullman Kuching presents a mix of convenience and challenges for guests. While parking is available, it comes with several inconveniences, primarily the need for payment. The fees range from RM6 overnight to RM11 per day and guests must validate and pay for their parking tickets even if parking within the hotel premises.
Some reviews note that parking is located in a connected mall rather than directly at the hotel, which can create additional hassles, especially since not all payment machines accept every credit card. On a positive note, the hotel provides free basement parking for visitors, although it is very limited. This scarcity often results in guests needing extra parking or seeking subsidized options, which may not always be free.
The hotel has taken some measures to assist guests, such as preparing umbrellas for rainy weather. However, the absence of directly connected parking spaces to the hotel's lifts and the requirement to navigate through a mall diminish the convenience significantly. Many guests feel that parking should be complimentary for those staying at the hotel. Despite these issues, parking remains accessible, albeit with an added layer of complexity and cost that guests must navigate.
Pullman Kuching is an excellent choice for families looking for a comfortable and spacious stay. The family rooms are notably large, providing ample space for children to move around and enjoy themselves. Guests have praised the rooms for being child-friendly with suitable channels and baby cots available upon request. Many parents have found the hotel particularly accommodating, finding it easy to manage everything from breakfast to check-in with their children.
The views from the rooms are noteworthy, adding an extra touch of comfort and enjoyment to the stay. The location works well for families, although it's worth mentioning that the hotel is not immediately close to shopping areas. However, the central position of the hotel is ideal for those traveling with family members from afar.
Friendly and helpful staff contribute to a welcoming atmosphere, ensuring that families feel supported and valued. The substantial breakfast options are a hit with kids, catering to various tastes and preferences.
Overall, Pullman Kuching offers great value, especially for families looking for a convenient and comfortable stay. Guests have highlighted the hotel as a memorable spot for family visits, often saying they would gladly return.
Pullman Kuching has garnered mixed reviews from its guests, particularly around its five-star rating. Common areas of the hotel maintain a high quality, but the overall experience does not consistently meet five-star expectations. Guests frequently mention the need for improvements in room cleanliness and maintenance, noting issues such as dirty rooms, unclear bathrooms and unfixed room amenities. Despite friendly staff, the level of service often falls short with some guests experiencing delays and unsatisfactory service quality.
Breakfast offerings have been labeled as poor for a hotel of this caliber and the additional charges for parking have left guests feeling that complimentary parking would be more fitting. Opinions strongly suggest that the hotel’s service and facilities are below the expected five-star standard, leading to some disappointment. However, there are aspects that meet Pullman’s usual high standards, though these are overshadowed by the areas needing improvement. Overall, while Pullman Kuching has potential, significant enhancements are required to truly embody a five-star experience.
Pullman Kuching stands out as an ideal choice for business travelers. The hotel provides commendable facilities tailored for business needs and boasts of good guest services. Although the rates might be higher than when booked directly, the venue is well-suited for various business functions and meetings. Each guest having their own room key is beneficial for those with different work schedules, ensuring convenience and privacy.
In addition to its business amenities, Pullman Kuching is highly regarded by marathon participants. Its quiet location and supportive staff create a welcoming atmosphere for marathon runners. The restaurant also receives positive mentions with its quality complementing the hotel’s strategic location. Despite some feedback regarding the absence of specific business facilities, the hotel’s overall offerings cater effectively to both business travelers and marathon enthusiasts.
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Location
Breakfast
The atmosphere of the breakfast area is appreciated and some guests describe the experience as luxurious and inviting. The freshness and variety of food options, such as local dishes, egg preparations and continental breakfast components, along with fresh juices, coffee and tea, make for an appealing start to the day. Guests especially enjoy the rich and abundant buffet, finding it worth the price on many occasions.
On the downside, a few guests note that the breakfast buffet could use some improvements in taste and variety with specific dishes like nasi lemak and the bread section falling short of expectations. Some reviews point out the repetitive nature of the menu and occasional issues with food quality, such as overly sour mayonnaise in the salad and basic selections at times. Others mention the high cost of breakfast and the need for better quality despite the variety.
Overall, while the Pullman Kuching offers a solid breakfast experience with a commendable variety and enjoyable atmosphere, there are areas that could benefit from enhancements to meet the expectations of all guests consistently.
Dinner
However, there are several areas that need improvement. Guests have reported that the food quality at the buffet breakfast could be improved with issues such as hard rice, tired and cold dishes and dirty dishes on display. Some specific food items fell short of expectations, including croissants with a rancid taste and tough oxtail. Room service also received mixed reviews; while the food quality was generally good, the menu variety is quite limited and there were suggestions for more diverse options, especially for kids' meals at breakfast.
In conclusion, while the Pullman Kuching offers some standout dishes and enjoyable dining settings, it seems there is room for enhancement, particularly in consistency and variety of food offerings.
Rooms
However, some guests have experienced maintenance issues with reports of musty smells, dusty rooms and amenities that need upgrades. Certain rooms have shown signs of wear and tear, such as cracked wallpaper, broken tiles in the bathroom and stained curtains and furniture. Additionally, the air conditioning has been found loud or ineffective in some cases. There are recurring mentions of inadequate cleanliness and infrequent restocking of supplies like towels and toiletries.
Despite these issues, guests appreciate the overall comfort and modernity of the refurbished rooms, as well as the hotel's convenient location. The hotel staff generally receive positive remarks for their friendliness and efforts to resolve room problems swiftly. Value for money and the central location near the waterfront are also key highlights for many visitors.
Beds
However, there are a few areas of concern noted. Some guests have mentioned issues with aging beds and occasionally smelly or stained linens, which detracts from the otherwise high standard. A few reviews indicate that the mattresses in twin rooms are too hard, while others point out that some pillows are too firm or dirty.
Despite these drawbacks, the majority opinion emphasizes that the beds are clean, comfy and spacious, contributing to an overall good value for the price. The helpful staff and additional room amenities, such as the soft sofa, further enhance the stay for many visitors.
Cleanliness
However, there were several consistent complaints about certain aspects of cleanliness. Many guests pointed out that room cleaning could be more thorough with specific mentions of dusty carpets, unclean floors and occasional musty smells. The bathrooms, in particular, needed better maintenance with reports of mold, dirty shower areas and issues like slippery floors and yellowish toilet walls. Corridors and hallways were also flagged for being dirty and smelling stale.
Moreover, the hotel appears to be in need of some refurbishment with multiple reviews highlighting dated furniture, stained carpets and water-stained walls. Some noted that the housekeeping staff seemed overstretched, which might contribute to the inconsistency in cleanliness.
In summary, while Pullman Kuching offers a generally clean and comfortable environment with friendly service, it falls short in certain housekeeping aspects that require more consistent attention and better maintenance practices.
Staff
The professionalism of the staff, coupled with their cheerful demeanor, creates a pleasant atmosphere throughout the hotel. Housekeeping and maintenance teams are noted for their swift and effective actions. Numerous guests affirm that staff members, from doormen to front desk employees, consistently exhibit a customer-oriented approach.
However, some reviews indicate areas for improvement. There are occasional mentions of inefficiency and slow service, particularly at busy times. A few guests encountered unhelpful or even rude behavior from some staff, suggesting a need for better communication skills and training in hospitality ethics. Notably, issues such as waiting times for room availability and responsiveness to guest requests need addressing.
Despite these sporadic concerns, the consensus remains that the staff at Pullman Kuching largely contribute positively to the guest experience with many visitors lauding them for their friendliness and willingness to help.
Wi-Fi
Gym
Pool
However, the pool area has its drawbacks. Maintenance seems to be an issue with several guests commenting on the need for better upkeep. Problems such as dirt, black grime, dirty paint leftovers and even shards of glass have been reported. There's also mention of the pool being closed for renovations or lack of updates to guests about its status. The poolside bar was also noted to be closed. Additionally, smoking around the pool area and a lack of pool towels are areas for improvement.
Despite these issues, the pool's size and suitability for fitness activities are often appreciated. Overall, while the swimming pool has strong potential, it could benefit from enhanced maintenance and better guest services.
Parking
Some reviews note that parking is located in a connected mall rather than directly at the hotel, which can create additional hassles, especially since not all payment machines accept every credit card. On a positive note, the hotel provides free basement parking for visitors, although it is very limited. This scarcity often results in guests needing extra parking or seeking subsidized options, which may not always be free.
The hotel has taken some measures to assist guests, such as preparing umbrellas for rainy weather. However, the absence of directly connected parking spaces to the hotel's lifts and the requirement to navigate through a mall diminish the convenience significantly. Many guests feel that parking should be complimentary for those staying at the hotel. Despite these issues, parking remains accessible, albeit with an added layer of complexity and cost that guests must navigate.
Family
The views from the rooms are noteworthy, adding an extra touch of comfort and enjoyment to the stay. The location works well for families, although it's worth mentioning that the hotel is not immediately close to shopping areas. However, the central position of the hotel is ideal for those traveling with family members from afar.
Friendly and helpful staff contribute to a welcoming atmosphere, ensuring that families feel supported and valued. The substantial breakfast options are a hit with kids, catering to various tastes and preferences.
Overall, Pullman Kuching offers great value, especially for families looking for a convenient and comfortable stay. Guests have highlighted the hotel as a memorable spot for family visits, often saying they would gladly return.
5 Star
Breakfast offerings have been labeled as poor for a hotel of this caliber and the additional charges for parking have left guests feeling that complimentary parking would be more fitting. Opinions strongly suggest that the hotel’s service and facilities are below the expected five-star standard, leading to some disappointment. However, there are aspects that meet Pullman’s usual high standards, though these are overshadowed by the areas needing improvement. Overall, while Pullman Kuching has potential, significant enhancements are required to truly embody a five-star experience.
Business
In addition to its business amenities, Pullman Kuching is highly regarded by marathon participants. Its quiet location and supportive staff create a welcoming atmosphere for marathon runners. The restaurant also receives positive mentions with its quality complementing the hotel’s strategic location. Despite some feedback regarding the absence of specific business facilities, the hotel’s overall offerings cater effectively to both business travelers and marathon enthusiasts.
Yes, Pullman Kuching has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Pullman Kuching.
No, Pullman Kuching doesn't allow dogs.
Yes, parking facilities are available at Pullman Kuching.
Yes, Pullman Kuching has a gym.
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