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Summary of reviewsKutaisi Inn enjoys an ideal location, offering proximity to key city landmarks while maintaining a serene and picturesque setting. Positioned near the train station and only a short walk from the city center, guests can easily explore Kutaisi’s attractions. Visitors appreciate the quiet, safe neighborhood and the availability of free parking, adding to the hotel's convenience.
The breakfast at Kutaisi Inn is a standout feature with many guests praising the extensive selection of both local and international dishes. The delicious pastries, fresh fruits and Georgian specialties like khachapuri are particularly noted, along with the attentive staff and thoughtful touches such as packed breakfasts for early check-outs. While some find minor issues like daily repetition, the overall consensus is very positive.
Dinner at the hotel receives commendations for the quality and taste of the food with the pizza being a favorite. The 24-hour bar, the ability to dine in rooms and alfresco dining options add to the convenience and enjoyment. Despite some critiques of the limited menu and occasional service delays, the good food and overall service are appreciated.
The rooms are praised for their spaciousness, comfort and modern design. Guests highlight the cleanliness, comfortable beds, well-maintained facilities and additional amenities like tea and coffee. Some rooms provide beautiful mountain views, adding to the appeal. Though there are mentions of minor maintenance issues, the general feedback underscores the rooms' comfort and cleanliness.
Kutaisi Inn maintains a high standard of cleanliness with guests frequently complimenting the fresh, well-maintained rooms and modern facilities. The diligent daily cleaning helps uphold this standard, although a few minor issues like dirty wallpaper and occasional maintenance lapses are noted.
The staff at Kutaisi Inn are lauded for their friendliness, helpfulness and professionalism. They create a welcoming atmosphere and are commended for their attentiveness and multilingual abilities which cater well to international guests. Despite isolated incidents of less accommodating behavior, the staff receive overwhelmingly positive feedback.
WiFi at the hotel garners mixed reviews. While it is reliable and fast in communal areas, guests frequently report poor connectivity in rooms, particularly on higher floors.
The gym, while seen as a positive feature, is considered to be basic and small with only a few pieces of equipment. Some guests also mention issues with ventilation and non-operational facilities, indicating an area for potential improvement.
Families find Kutaisi Inn to be a favorable choice due to its tranquil environment, spacious family rooms and thoughtful amenities like baby cribs and a playground. Although there are minor inconveniences such as difficulty finding large taxis and a lack of baby cots, the overall family-friendly atmosphere and staff hospitality are well-received.
Beds at Kutaisi Inn are generally praised for their comfort, contributing to a restful experience. Guests appreciate the spacious and clean rooms, though some feedback indicates variations in mattress firmness and bed arrangement issues.
While Kutaisi Inn is marketed as a five-star hotel, many guests feel it aligns better with three or four-star standards, especially when comparing to European norms. While aspects like the breakfast and service receive high marks, overall amenities and services are seen as needing improvement to fully meet five-star expectations.
Overall, Kutaisi Inn is recommended for its excellent location, comfortable rooms and friendly staff, making it a desirable choice for visitors to Kutaisi. Show more
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Categories
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Room Types
Standard Twin RoomProviding free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a tea and coffee maker as well as garden views. The unit offers 2 beds.
Standard Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a wardrobe as well as garden views. The unit offers 1 bed.
Deluxe RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, soundproof walls, a wardrobe as well as garden views. The unit has 2 beds.
Triple RoomProviding free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious triple room provides air conditioning, a private entrance, soundproof walls, a wardrobe and a flat-screen TV with satellite channels. The unit offers 2 beds.
Family RoomFeaturing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious family room features air conditioning, a private entrance, soundproof walls, a wardrobe, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Double or Twin Room - Disability AccessThe spacious twin/double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a bidet.
Economy Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room is air-conditioned and features a flat-screen TV with satellite channels, a private entrance, soundproof walls and a wardrobe. The unit offers 1 bed.
Economy Twin RoomProviding free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The twin room provides air conditioning, a private entrance, soundproof walls, a wardrobe, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
Location
Kutaisi Inn boasts a great location that appeals to travelers seeking proximity to key city landmarks while enjoying a quieter atmosphere. The hotel is strategically positioned near the train station, making it highly accessible. The city center is approximately a 10-15 minute walk away, allowing guests to explore the heart of Kutaisi with ease.
Visitors have highlighted the hotel's tranquil setting, away from the hustle and bustle, while still being within walking distance of main attractions, such as the old town and Akaki Tsereteli State University. The neighborhood is described as safe and quiet, ideal for a restful stay. Free parking is an added convenience, especially for those traveling by car.
The surrounding area is noted for its beauty with picturesque spots perfect for photography. Despite being slightly removed from the city's core, the location remains practical with downtown reachable within a short walk or a quick taxi ride. Guests appreciate the blend of a serene environment with the convenience of a central location, making Kutaisi Inn a favored choice for visitors.
Breakfast
The breakfast at Kutaisi Inn generally receives high praise for its variety, quality and taste. Many guests appreciate the extensive selection, which includes both local Georgian dishes and international options, ensuring there is something to satisfy every palate. Highlights often mentioned are the delicious pastries, fresh fruits and hearty options like khachapuri. The breakfast buffet is noted to be abundant with diverse choices that are consistently replenished.
Some guests remarked on the meticulous preparation and appealing presentation of the breakfast spread. The hotel's ability to accommodate early check-outs with packed breakfasts is also seen favorably. There are commendations for the friendly and attentive breakfast staff, contributing to a pleasant start to the day.
However, a few reviews point out areas for improvement, such as repetition in the daily options and occasional service delays. Despite these minor critiques, the overall consensus indicates that the hotel's breakfast offerings are a notable feature, contributing positively to guests' stays.
Dinner
Kutaisi Inn offers a varied dining experience with several positives highlighted by guests. The quality of food served in the bar and rooms is praised with delicious and reasonably priced options available. Many guests found the restaurant food to be consistently good with the pizza getting special recommendations. The availability of dinner at late hours and the option to enjoy meals outdoors or in rooms added to the convenience.
However, there are some areas for improvement. The dinner menu, while tasty, has been noted to have limited options. Certain guests experienced delays in food preparation with instances of orders taking up to an hour and a half to be served. Additionally, the restaurant’s closure on Sundays and the occasional running out of specific drinks at the bar were mentioned.
On the bright side, the bar is open 24 hours and offers a cozy ambiance with good wine and a nice menu featuring many desserts and salads. Despite the limited selection, the dinner and service received positive feedback with the food described as really good or delicious in numerous reviews. Those staying for a few days found the dinner options satisfactory and the overall feedback on the dinner, when considering both quality and service, leaned positively.
In summary, while Kutaisi Inn has room for enhancement in menu variety and service speed, the guests generally appreciate the delicious and well-prepared meals, making it a suitable option for dining, especially for families and those who enjoy dining flexibility within the hotel premises.
Rooms
The rooms at Kutaisi Inn are consistently praised for their spaciousness and comfort, making them suitable for both families and solo travelers. Many guests highlighted the cleanliness, modern design and the range of amenities provided, such as tea, coffee and refrigerator. The large bathrooms, often equipped with modern fixtures like GROHE plumbing and bidets, add to the convenience.
Several reviews mentioned that the rooms met or exceeded expectations with comfortable beds and well-maintained facilities. Some rooms offer beautiful views, particularly of the mountains, enhancing the overall stay experience. The hotel's elegant and stylish design extends from the lobby to the rooms, contributing to a pleasant and visually appealing environment.
However, there are mentions of areas needing improvement, such as inconsistent soundproofing, occasional maintenance issues and outdated furnishings in some rooms. Despite these minor shortcomings, the overall feedback emphasizes the comfort, cleanliness and spaciousness of the rooms, making Kutaisi Inn a highly recommended place for a comfortable stay.
Beds
The beds at Kutaisi Inn receive generally positive feedback from guests. Many reviews highlight the comfortable beds and pillows, often describing them as very comfortable with soft and fluffy pillows that contribute to a good sleeping experience. Guests frequently appreciate the spacious and clean rooms with several mentioning the luxurious feel of the beds. King size beds and large, soft mattresses are also complimented for their comfort.
However, there are some mixed comments regarding the mattress comfort and bed arrangement. A few guests found the mattresses either too soft or very hard and noted issues such as beds pushed together or two small beds instead of one big one. Some reviews also point out cleanliness issues, including damp bed sheets and mess under the covers, which detract from the overall experience.
Despite these occasional drawbacks, the general consensus is that the beds at Kutaisi Inn provide a high level of comfort, contributing to a restful stay.
Cleanliness
Kutaisi Inn has received numerous positive remarks regarding its cleanliness from its guests. The hotel is consistently described as clean, tidy and well-maintained. Guests frequently highlight the fresh bedding, spotless rooms and the attention to daily cleaning routines, including the daily replacement of toiletries. Many reviewers praised the hotel's modern and new facilities, emphasizing that everything appears fresh and hygienic.
However, a few reviews indicated that there were minor issues such as slightly dirty wallpaper, leaking sanitary showers and small defects in some rooms showing wear and tear. Complaints about the cleanliness of the bathroom, dirty walls, bedspreads and occasional findings of hair or ants suggest that while overall cleanliness is commendable, there are areas requiring improvement.
In summary, Kutaisi Inn maintains a high standard of cleanliness with most guests expressing satisfaction over the well-kept and hygienic rooms, despite a few minor setbacks. The combination of clean rooms, modern facilities and diligent daily cleaning makes it a favorable option for travelers prioritizing cleanliness.
Staff
Kutaisi Inn has won praise for its staff, characterized predominantly by their friendliness, helpfulness and professionalism. Reviews frequently highlight the staff's courteous and polite demeanor with guests noting the welcoming and respectful atmosphere they create. Many guests appreciated the staff’s readiness to assist with various needs, from providing lunch boxes to helping with dinner and transfers.
The hotel staff's ability to communicate in multiple languages, including English and German, adds an extra layer of convenience for international guests. The cleanliness maintained by the friendly cleaning crew and the swift check-out process also stand out as appreciated services.
However, it's important to note that some reviews mentioned instances of unfriendliness and non-accommodating behavior, along with management occasionally ignoring complaints. Despite these concerns, the overwhelming majority of feedback about the staff at Kutaisi Inn is highly positive, describing them as super friendly, attentive, welcoming and hospitable. Whether assisting at the reception or bar, the staff's prompt service and accommodating nature significantly enhance the guest experience.
Wi-Fi
Guests have provided mixed reviews regarding the WiFi at Kutaisi Inn. On the positive side, some reviews mention good Wi-Fi connection with reports of it being stable and suitable for remote work and video calls. There are also mentions of fast internet being available, particularly downstairs in common areas. However, a significant number of reviews highlight issues with the WiFi, particularly in the guest rooms. Many guests experienced weak or poor WiFi signals with the internet often described as unstable or extremely slow. Some reported that the WiFi keeps disconnecting and that it didn't work properly, especially on the higher floors. Overall, while the internet in communal areas seems to be reliable, the connectivity in individual rooms appears to need improvement.
Gym
The gym at Kutaisi Inn receives mixed feedback from guests with many highlighting its small size and minimal equipment. Reviews frequently mention that the fitness room is quite basic, housing just a treadmill, an elliptical, a stationary bike and a set of dumbbells ranging from 3 to 15 kg. Some guests found the fitness center to be adequate and functional, serving its purpose for a quick workout. However, others expressed disappointment, noting that the gym is very small and lacks amenities found in five-star hotels, such as operational air conditioning and proper ventilation. Additional comments indicate that the sauna and gym facilities need improvement and were sometimes non-operational. Despite the shortcomings, the availability of a gym was seen as a positive feature by a few guests.
Parking
At Kutaisi Inn, guests consistently highlight the availability of free parking as a convenient feature. The hotel offers plenty of parking space, which is often appreciated by visitors who find it essential to their stay. Though the parking area tends to be outside the hotel in a public space and not within a dedicated parking lot, this arrangement seems to work well for most guests. There are occasional issues with the limited size and organization of the parking area, which can result in minor inconveniences. Despite these challenges, guests commend the helpful staff who assist in resolving parking difficulties, ensuring a functional and generally positive parking experience.
Family
Kutaisi Inn stands out as a family-friendly destination offering an array of amenities tailored for those traveling with children. Nestled in a quiet neighborhood, the hotel provides a tranquil environment that's ideal for families. One of its notable features is the variety of mobility and baby-friendly solutions, which contribute to a comfortable stay for guests with young children.
The hotel is well-regarded for its spacious family rooms, which often include big king beds and sofa beds, suitable for different family sizes. Guests have praised the high-quality baby cribs provided and the overall cleanliness and comfort of the accommodations.
Nearby, families can enjoy several entertainment options, including a playground that children find delightful. The hotel's family atmosphere is often highlighted with staff going the extra mile to ensure a pleasant experience, such as entertaining children during breakfast.
While the hotel receives commendations for its family-centric facilities, some minor remarks include the difficulty of finding large taxis for bigger families and a lack of baby cots. However, these points are overshadowed by the generally positive feedback about the hotel's family-friendly environment and the staff's hospitality.
Overall, Kutaisi Inn is recommended for families looking for a peaceful and comfortable stay in a welcoming atmosphere, making it one of the better choices for family accommodations in the area.
5 Star
Kutaisi Inn, while marketed as a five-star destination, often doesn't meet the expectation of five-star standards, particularly by European norms. Many guests found the hotel to be more in line with a three to four-star rating. While there were mentions of the hotel living up to its five-star status in terms of service and breakfast quality, the overall standard and amenities were frequently deemed below par for a five-star establishment. The renovations were noted as quite expensive and the internet service was praised as excellent. However, the room amenities and overall service quality did not consistently meet the high expectations set by a five-star rating. Guests who highlighted these discrepancies often suggested that with some improvements, the hotel might better align with its advertised status. Overall, the hotel is generally well-regarded but falls short of the luxurious experience typically associated with five-star properties.
Luxury
Kutaisi Inn stands out in the region for its luxurious ambience, often praised as one of the most luxurious hotels in the area. The hotel's beautiful lobby and reflected Georgian elegance give it a classy and modern appearance. Indeed, the structure is very elegant and well-maintained, featuring an impressive modern interior design that many guests have admired.
Guests appreciate the hotel's value for money, noting it provides a near-premium experience with aspects of luxury and perfect cleanliness. This modern, new and shiny property is located in a central yet calm neighborhood, adding to its appeal.
Despite its many positive points, some reviews highlight that it does not quite meet 5-star standards, suggesting a rating closer to 3.5 stars due to some flaws. However, the overall feedback emphasizes that Kutaisi Inn is a high-standard, spacious and exceptionally designed hotel that comfortably caters to its clientele, including many from Arab countries.
No, Kutaisi Inn doesn't have any pool.
No, a spa isn't available at Kutaisi Inn.
Yes, Kutaisi Inn welcomes dogs.
Yes, parking facilities are available at Kutaisi Inn.