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Summary of reviewsHotel Metropol – Metropol Lake Resort is praised for its prime location by the tranquil Ohrid Lake, offering stunning views and close proximity to the beach. Guests appreciate the blend of lakeside tranquility and city accessibility, making it an ideal spot for relaxation and exploration. The friendly staff and beautiful natural surroundings further enhance the appeal.
The breakfast at the resort is generally well-received with a rich and diverse selection that earns high marks for quality and variety, despite some critiques on repetitive menus and beverage options. Dinner also receives positive feedback for its variety, quality and affordability, though there are some issues regarding extra charges for basic beverages and limited vegetarian options.
Rooms at Hotel Metropol offer fantastic lake views and spacious, comfortable beds, but they fall short in other areas. Many guests note that the furnishings are outdated and the cleanliness can be inconsistent, highlighting the need for renovation. The rooms nonetheless maintain a peaceful ambiance, adding to the overall stay experience.
Cleanliness at the hotel is frequently commended with many guests finding the rooms and common areas well-maintained. The tidiness, along with the value for money, contributes to the resort's positive reputation, despite some occasional complaints.
The staff are described as friendly and helpful, enhancing guest experiences through their accommodating nature, although there are occasionalmentions of unwelcoming attitudes at the front desk.
The free Wi-Fi service is a significant area for improvement with numerous reports of poor connectivity. This is a common frustration among guests, particularly those needing reliable internet access.
The pool area receives mixed reviews. While the appearance and additional access to a nearby 5-star hotel's pool are liked, there are complaints about cleanliness and service, indicating a need for better maintenance and customer care.
Parking facilities at the resort are positively highlighted, being spacious and accessible, which makes them convenient for guests traveling by car.
In summary, Hotel Metropol – Metropol Lake Resort is admired for its picturesque location, friendly staff and comfortable beds. While it delivers on many fronts such as breakfast, dinner variety and cleanliness, areas such as room updates, Wi-Fi connectivity and pool service need attention. The resort offers a pleasant stay with some areas ripe for enhancement to meet modern standards and the expectations of a four-star establishment.
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