ARVA Santiago León
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Summary of reviewsARVA Santiago León is a favored choice for travelers seeking a blend of tranquility, accessibility and comfort. Located on the peaceful outskirts of León, the hotel is an ideal base for guests with vehicles, thanks to its proximity to major roads and ample free parking. The location, though not within walking distance of the city center, offers a serene environment with easy access to downtown León by car or public transport.
Guests appreciate the spacious and clean rooms, which frequently receive high marks for their comfort and amenities, including large windows, air conditioning and quality bedding. The cleanliness of the hotel is generally very good with guests highlighting the well-maintained communal areas and rooms. However, occasional lapses in room cleaning are noted.
The hotel staff consistently receive glowing reviews for their exceptional hospitality. Receptionists, in particular, are praised for their friendliness and attentiveness, which significantly enhances guests' experiences. The service extends to all areas of the hotel with staff described as kind, polite and always willing to help.
The breakfast has garnered mixed reviews but leans positively with the quality-to-price ratio frequently mentioned. Many guests find the buffet to be varied and abundant, offering good value for a reasonable cost. Nonetheless, some guests feel that there could be more variety and local products available.
Dinner experiences are also mixed, though many guests enjoy the meals at the hotel restaurant and cafeteria. The poolside dining experience is noted as a highlight, though service can be slow and occasional issues with restaurant closures and service quality are mentioned.
For family travelers, ARVA Santiago León is well-regarded for its spacious rooms and accommodating atmosphere. Extra beds for children and the available swimming facilities, though children are not allowed to swim alone, add to its family-friendly appeal.
The hotel does face criticism in some areas, notably the Wi-Fi, which is often reported as unreliable. The gym, while appreciated for its size and available equipment, could benefit from better maintenance and extended hours.
The pool is a standout feature for many, praised for its cleanliness and size, though the depth may not suit all and availability can be limited.
Overall, ARVA Santiago León combines accessibility, comfort and excellent service, making it a solid choice for travelers. The positive aspects, such as the spacious rooms, helpful staff and relaxing environment, generally outweigh the minor issues reported by guests.
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Guests appreciate the spacious and clean rooms, which frequently receive high marks for their comfort and amenities, including large windows, air conditioning and quality bedding. The cleanliness of the hotel is generally very good with guests highlighting the well-maintained communal areas and rooms. However, occasional lapses in room cleaning are noted.
The hotel staff consistently receive glowing reviews for their exceptional hospitality. Receptionists, in particular, are praised for their friendliness and attentiveness, which significantly enhances guests' experiences. The service extends to all areas of the hotel with staff described as kind, polite and always willing to help.
The breakfast has garnered mixed reviews but leans positively with the quality-to-price ratio frequently mentioned. Many guests find the buffet to be varied and abundant, offering good value for a reasonable cost. Nonetheless, some guests feel that there could be more variety and local products available.
Dinner experiences are also mixed, though many guests enjoy the meals at the hotel restaurant and cafeteria. The poolside dining experience is noted as a highlight, though service can be slow and occasional issues with restaurant closures and service quality are mentioned.
For family travelers, ARVA Santiago León is well-regarded for its spacious rooms and accommodating atmosphere. Extra beds for children and the available swimming facilities, though children are not allowed to swim alone, add to its family-friendly appeal.
The hotel does face criticism in some areas, notably the Wi-Fi, which is often reported as unreliable. The gym, while appreciated for its size and available equipment, could benefit from better maintenance and extended hours.
The pool is a standout feature for many, praised for its cleanliness and size, though the depth may not suit all and availability can be limited.
Overall, ARVA Santiago León combines accessibility, comfort and excellent service, making it a solid choice for travelers. The positive aspects, such as the spacious rooms, helpful staff and relaxing environment, generally outweigh the minor issues reported by guests.
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4-Star Hotel
Hotel with Outdoor Pool
About ARVA Santiago León
License: HLE000455
Guest Reviews
Location
Although the hotel is not within walking distance of the historic center, the drive to downtown León is a short 5 to 10 minutes by car, making it a practical base for exploring the city and its surroundings. There is also a bus stop nearby for those using public transportation, although a car is generally recommended for maximum convenience.
The tranquil location ensures a quiet stay, far from the typical noise of city centers. Guests highlight the ease of parking and stress-free access to the city, adding to the comfort and appeal of the hotel’s location. Despite its peripheral setting, ARVA Santiago León strikes a balance between accessibility and tranquility, making it a favored choice for travelers passing through or those looking for a peaceful yet connected place to stay.
Breakfast
However, there are also a number of critical comments. The lack of variety in some instances received notable mention with guests expressing a desire for more fruit and local products. Some reviewers found the breakfast to be of basic quality and not up to the standards expected from a four-star hotel, particularly criticizing the cold buffet items and processed pastries. The organization and service at breakfast were also points of contention with issues around the clarity of the breakfast setup and long waits for the coffee machine.
Despite these shortcomings, many guests still found the breakfast situation to be peaceful, reasonably priced and sufficient for their needs, making it a value-for-money option overall.
Dinner
Guests appreciated the convenience of onsite dining in the evening with the restaurant and cafeteria remaining accessible until late, providing flexibility to dine in comfort. The hotel's terrace and poolside dining also added to the pleasant evening experience. The affordability and good value for money were frequent highlights with some guests choosing to dine at the hotel multiple times.
However, there were notable challenges as well. Some guests reported a limited menu and occasional mix-ups with orders. Additionally, the restaurant service, which operates independently from the hotel, faced criticism for poor service and quality at times. The most significant inconvenience was the frequent closure of the restaurant and cafeteria, often leaving guests with no option but to dine outside. This was an issue exacerbated during the Covid-19 pandemic, further limiting available services.
Overall, while ARVA Santiago León offers some enjoyable dining experiences with good value and pleasant settings, the inconsistency in service and availability of dining options can affect the overall experience.
Rooms
Additionally, the rooms include several amenities such as air conditioning, a desk and sometimes a small fridge or minibar, which guests found useful. Some rooms also have a large bathtub and well-arranged, modern furnishings, enhancing the overall experience.
However, despite the predominantly positive feedback, there are a few criticisms. Some rooms have outdated decor and worn-out furniture with occasional maintenance issues like moisture stains, corrosion and poor soundproofing being mentioned. Noise from neighboring rooms or the road can be a disturbance and the in-room TV size and functionality also received mixed reviews.
In summary, ARVA Santiago León offers spacious, clean and comfortable rooms, making it a solid choice for travelers seeking a relaxed stay. While there are minor issues and areas for improvement, the positive aspects like room size, comfort and amenities generally outweigh the negatives.
Beds
However, there are some mixed experiences. Certain guests find the mattresses too hard or too soft, while others have reported noisy bed frames that creak or move with the slightest movement. Pillows, being too thin or uncomfortable, also received some criticism. Small double beds and the occasional issue with bed size for two people were mentioned, affecting overall comfort for some visitors. Despite this, many reviews consistently appreciated the cleanliness and overall comfort, suggesting that while there might be occasional issues, the majority find the sleeping arrangements satisfactory.
Cleanliness
However, some reviews noted areas for improvement. For instance, occasional lapses such as dirty mirrors, stained walls and leftover hair in bathrooms were pointed out, indicating inconsistency in cleaning efforts. Some guests mentioned peculiar smells in the rooms with a few noting smoke odors and insufficient ventilation.
Despite these minor setbacks, the hotel stands out for its excellent cleanliness and friendly, helpful staff, which compensate for occasional cleaning oversights. Overall, ARVA Santiago León is well-regarded for maintaining a high standard of cleanliness, making it a comfortable and inviting place for visitors.
Staff
Guests appreciate the professional yet warm demeanor of the staff, noting their accommodating nature and the high level of personal attention provided. Specific praise is given to individuals, such as the receptionist Jorge, as well as the pool and cafeteria staff. The positive interactions with the staff contribute significantly to guests' pleasant experiences with their friendliness and willingness to help leaving a lasting impression.
Despite occasional small issues like elevator breakdowns and slow room service, the overall feedback focuses overwhelmingly on the quality and enthusiasm of the staff. Many guests express a desire to return to the hotel, attributing their enjoyable stay to the excellent service and personal care they received from the ARVA Santiago León team.
Wi-Fi
Gym
Despite these positives, the gym has some shortcomings. The limited morning hours, opening only at 10:00 am, can be restrictive for early risers. Several reviews mention that many gym machines were not working and the facility could benefit from more maintenance. Additionally, there was a disappointment about the absence of a treadmill and concerns that the gym did not fully meet Covid regulations.
Overall, while the gym is seen as a valuable and appreciated feature of the hotel, there is room for improvement in equipment maintenance and availability.
Pool
However, some guests expressed a few concerns. The pool's depth of 1.80 meters may not be suitable for children and its schedule can be limiting with some reporting it was closed or required advance booking even in good weather. The pool area, while generally clean and enjoyable, sometimes lacked sufficient sunbeds and clear designated areas for children. Additionally, some found the water excessively cold, even in warmer months.
Despite these drawbacks, the pool and its surroundings contribute greatly to the overall appeal of ARVA Santiago León, offering a relaxing and enjoyable environment for guests looking to unwind.
Family
The hotel's cleanliness, comfort and attentive staff receive commendations, contributing to a stress-free stay for families. The swimming facilities are a hit with kids, although parents should be aware that children aren't allowed to swim alone, adding a layer of safety. The location is also ideal for exploring León and its surroundings, making it a suitable base for family excursions.
Overall, ARVA Santiago León's family-friendly environment, combined with its well-appointed rooms and attentive service, creates a welcoming and accommodating experience for those traveling with children.
4 Star
Guests also noted maintenance issues, pointing out worn-out furnishings, broken mattresses and walls in need of fresh paint. The breakfast offerings, described as varied and appropriate for a four-star hotel, still drew some criticism for lacking wholemeal bread and not having a hot breakfast section. The lack of hospitality from some breakfast staff was another point of contention, despite the general courtesy of the male servers.
On the positive side, guests appreciated the spacious and clean rooms, along with the hotel's good value for its price. The family rooms and breakfast area were noted for their affordability. However, many agreed that the overall condition of the facilities, including the state of the TV channels and overall upkeep, did not align with their four-star expectations.
In summary, ARVA Santiago León offers several commendable features but ultimately fails to meet the full standards expected of a four-star hotel. The consensus suggests that investment in room comfort and better maintenance would go a long way in enhancing the guest experience.
Business
Travelers have appreciated the free parking available next to the hotel, which adds convenience for those who drive. Additionally, the hotel restaurant offers a decent option for business guests to settle and dine without needing to venture far, although there have been some mentions of long waits for a table and service delays when the restaurant is busy.
The hotel staff is friendly and helpful, contributing positively to the overall experience. However, there are some points of criticism, such as lengthy waits for the elevator and an outdated television in the rooms. The hotel itself shows signs of needing renovations with some remarks about peeling wallpaper and inadequate street signage.
Despite the minor drawbacks, the general consensus is positive with multiple guests expressing a desire to return, specifically noting plans to revisit in 2024. The central location also makes it easy to access downtown, adding to its appeal for business engagements.
Overall, ARVA Santiago León is a decent, functional option for business travelers looking for convenience and practicality in their stay.
Accessible
Outdoor Pool
Yes, ARVA Santiago León has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at ARVA Santiago León.
No, ARVA Santiago León doesn't allow dogs.
No, parking facilities aren't available at ARVA Santiago León.
Yes, ARVA Santiago León has a gym.
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