Thermal Hotels & Walliser Alpentherme Leukerbad
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Summary of reviewsThermal Hotels & Walliser Alpentherme Leukerbad is celebrated for its strategic location in the heart of Leukerbad, offering unmatched convenience and direct access to local attractions, including thermal baths and cable car stations. The hotel's proximity to the village center, restaurants and shops provides a perfect base for exploration and relaxation. Guests particularly appreciate the underground passages connecting the hotel to the thermal pools, enhancing convenience during colder months. The serene environment and stunning mountain views further elevate the tranquil escape.
The breakfast at the hotel receives high praise for its variety, quality and substantial offerings, including options like salmon, bacon and scrambled eggs. Guests consistently mention the hearty and delicious meals that provide a pleasant start to the day with scenic views and a lovely dining environment adding to the experience.
The dinner experience presents mixed reviews. While the food quality and affordability are commended, the limited dining options, ambiance more suited for breakfast and occasional service issues are noted. Guests sometimes face difficulties with restaurant availability and unmotivated staff. As such, external dining venues might be preferable for a more enjoyable dinner experience.
Guest rooms receive varied feedback. While many appreciate their spaciousness and comfort, as well as beautiful mountain or pool views, several guests highlight the outdated decor and urgent need for renovations. Maintenance issues such as worn carpets, aged bathroom fixtures and lack of modern amenities like fridges or kettles are common complaints. Despite this, the overall atmosphere and room size are generally welcomed.
Cleanliness in the hotel is generally well-regarded with guests noting clean rooms, good bedding and a quiet ambiance. However, maintenance issues and outdated facilities detract from the experience. Problems such as mold, calcified showers and dirty carpets are mentioned, indicating a need for significant refurbishment.
The staff are frequently described as friendly, welcoming and professional. While most interactions are positive, some guests encountered unprofessionalism and language barriers with certain staff members. Enhancements in language skills and consistent hospitality training are suggested to further improve guest experiences.
Wi-Fi connectivity is an area needing improvement. While satisfactory in the lobby, Wi-Fi in guest rooms is often unreliable or non-functional.
The spa facilities offer a blend of relaxation and therapeutic benefits with guests praising the thermal baths for their calming effect. However, maintenance issues, closed facilities and dilapidated conditions detract from the overall spa experience. Despite these challenges, the thermal baths remain a highlight.
The hotel-owned indoor and outdoor pools are well-received with guests enjoying their variety and the scenic mountain views from the outdoor thermal pool. Maintenance issues such as malfunctioning jets and occasional closures are noted but do not significantly diminish the positive overall impression.
Parking presents challenges due to the lack of onsite options and additional costs. Guests use public parking, which is somewhat inconvenient and costly over extended stays.
For families, the hotel is a great choice with spacious accommodations, varied breakfast options and family-friendly thermal baths. The welcoming atmosphere and amenities such as bathrobes and slippers for children enhance the family experience.
In conclusion, Thermal Hotels & Walliser Alpentherme Leukerbad excels in location, breakfast quality, friendly staff and family-friendly amenities. However, improvements in room maintenance, dinner service, Wi-Fi connectivity and overall facility upkeep are essential to elevate the guest experience further.
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The breakfast at the hotel receives high praise for its variety, quality and substantial offerings, including options like salmon, bacon and scrambled eggs. Guests consistently mention the hearty and delicious meals that provide a pleasant start to the day with scenic views and a lovely dining environment adding to the experience.
The dinner experience presents mixed reviews. While the food quality and affordability are commended, the limited dining options, ambiance more suited for breakfast and occasional service issues are noted. Guests sometimes face difficulties with restaurant availability and unmotivated staff. As such, external dining venues might be preferable for a more enjoyable dinner experience.
Guest rooms receive varied feedback. While many appreciate their spaciousness and comfort, as well as beautiful mountain or pool views, several guests highlight the outdated decor and urgent need for renovations. Maintenance issues such as worn carpets, aged bathroom fixtures and lack of modern amenities like fridges or kettles are common complaints. Despite this, the overall atmosphere and room size are generally welcomed.
Cleanliness in the hotel is generally well-regarded with guests noting clean rooms, good bedding and a quiet ambiance. However, maintenance issues and outdated facilities detract from the experience. Problems such as mold, calcified showers and dirty carpets are mentioned, indicating a need for significant refurbishment.
The staff are frequently described as friendly, welcoming and professional. While most interactions are positive, some guests encountered unprofessionalism and language barriers with certain staff members. Enhancements in language skills and consistent hospitality training are suggested to further improve guest experiences.
Wi-Fi connectivity is an area needing improvement. While satisfactory in the lobby, Wi-Fi in guest rooms is often unreliable or non-functional.
The spa facilities offer a blend of relaxation and therapeutic benefits with guests praising the thermal baths for their calming effect. However, maintenance issues, closed facilities and dilapidated conditions detract from the overall spa experience. Despite these challenges, the thermal baths remain a highlight.
The hotel-owned indoor and outdoor pools are well-received with guests enjoying their variety and the scenic mountain views from the outdoor thermal pool. Maintenance issues such as malfunctioning jets and occasional closures are noted but do not significantly diminish the positive overall impression.
Parking presents challenges due to the lack of onsite options and additional costs. Guests use public parking, which is somewhat inconvenient and costly over extended stays.
For families, the hotel is a great choice with spacious accommodations, varied breakfast options and family-friendly thermal baths. The welcoming atmosphere and amenities such as bathrobes and slippers for children enhance the family experience.
In conclusion, Thermal Hotels & Walliser Alpentherme Leukerbad excels in location, breakfast quality, friendly staff and family-friendly amenities. However, improvements in room maintenance, dinner service, Wi-Fi connectivity and overall facility upkeep are essential to elevate the guest experience further.
Hotel with EV Charging Stations
Historic Hotel
Hotel near Ski Resorts
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Do you accept dogs in all rooms?
No, some rooms only:
No, some rooms only:
Is there an extra charge?
Yes, Fr 29 per night
Yes, Fr 29 per night
What is the maximum number of dogs per room?
Only one dog is allowed
Show more...Only one dog is allowed
Hotel with Swimming Pool
Heated Pool Indoor Pool Panoramic View Pool Outdoor Pool
Number of pools 2
Pool 1 information:
Location of the pool: Outdoor pool
Show more...Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
Hotel for Yoga
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Information provided by the hotelLocated in the centre of Leukerbad, surrounded by the Valais Alps, Thermalhotels Leukerbad offers spa and fitness facilities, direct access to the Walliser Alpentherme Thermal Complex, and a restaurant. Free WiFi is available throughout the property.
The spa and fitness facilities include indoor and outdoor pools, a sauna, a steam bath, a hot tub as well as outdoor tennis courts. You can also relax in the spacious garden.
The rooms at Leukerbad Thermalhotels are spread over 3 neighbouring buildings, which are connected to each other via an underground corridor. Each unit features bathrobes, slippers and cable TVs, and you can also enjoy panoramic mountain views from most rooms.
You can easily reach the Walliser Alpentherme spa via an underground corridor. There you can enjoy various beauty and health treatments.
A rich breakfast is provided every morning in the Maison Blanche Restaurant. Fine Swiss cuisine and international specialities can be enjoyed in the Eau Là Là Bistro and the Sacre Bon Restaurant, and guests can relax in front of the open fireplace in the Grand Bain Bar. Guests can have half-board in the Sacre Bon Restaurant.
Guests will receive a 50% discount on the full-day entrance fee at Alpentherme. A 25% discount is offered in the Valais Sauna Village and Roman-Irish bath.
Upon request, free shuttle services within the village of Leukerbad are offered as well. The Leuk Train Station is situated 9.9 miles from the hotel, while the Leukerbad Bus Station can be found within a few minutes' walking distance
The spa and fitness facilities include indoor and outdoor pools, a sauna, a steam bath, a hot tub as well as outdoor tennis courts. You can also relax in the spacious garden.
The rooms at Leukerbad Thermalhotels are spread over 3 neighbouring buildings, which are connected to each other via an underground corridor. Each unit features bathrobes, slippers and cable TVs, and you can also enjoy panoramic mountain views from most rooms.
You can easily reach the Walliser Alpentherme spa via an underground corridor. There you can enjoy various beauty and health treatments.
A rich breakfast is provided every morning in the Maison Blanche Restaurant. Fine Swiss cuisine and international specialities can be enjoyed in the Eau Là Là Bistro and the Sacre Bon Restaurant, and guests can relax in front of the open fireplace in the Grand Bain Bar. Guests can have half-board in the Sacre Bon Restaurant.
Guests will receive a 50% discount on the full-day entrance fee at Alpentherme. A 25% discount is offered in the Valais Sauna Village and Roman-Irish bath.
Upon request, free shuttle services within the village of Leukerbad are offered as well. The Leuk Train Station is situated 9.9 miles from the hotel, while the Leukerbad Bus Station can be found within a few minutes' walking distance
Guest Reviews
Nestled in the heart of Leukerbad, Thermal Hotels & Walliser Alpentherme offers an enviable location that caters to both relaxation and convenience. The hotel is ideally situated with direct access to the Alpentherms and is just steps away from the village center, cable car stations and a variety of restaurants and shops. The central positioning ensures that everything is within walking distance, from the renowned thermal baths to local amenities, making it a perfect base for exploring the village.
Guests appreciate the ease of accessing the thermal pools through the hotel's underground passages, a feature that adds immense convenience, especially during colder months. The serene environment and breathtaking mountain views enhance the overall experience, creating a tranquil escape amidst picturesque landscapes.
The strategic location is frequently highlighted as one of the hotel's standout features, providing a quiet yet central spot, ideal for both exploring Leukerbad and enjoying a peaceful retreat. Despite some temporary closures of the hotel’s own baths, the proximity to public thermal baths more than compensates, making this hotel a prime choice for visitors looking to immerse themselves in the soothing, mineral-rich waters. The hotel's blend of easy accessibility, beautiful surroundings and close proximity to key attractions make it a highly recommended destination for a rejuvenating getaway in Leukerbad.
The breakfast at Thermal Hotels & Walliser Alpentherme Leukerbad garners high praise from numerous guests. Described as varied, hearty and of good quality, the breakfast buffet offers a wide range of choices that cater to diverse tastes. Guests appreciate the substantial and plentiful nature of the offerings, including options like salmon, bacon and scrambled eggs. The freshness and extensive variety of the buffet are frequently highlighted, ensuring there is something for everyone.
Despite a few mentions of certain limitations, such as dried fruits later in the morning or occasional bread shortages, the overall sentiment is that of satisfaction. The breakfast experience is enhanced by a lovely dining environment and the friendly, helpful staff. Many reviews also commend the well-stocked and neatly arranged buffet, making for a pleasant start to the day. The hearty, delicious meals are complemented by scenic views and the overall ambiance of the breakfast area.
Guests repeatedly mention the excellent quality and comprehensive nature of the breakfast with some even describing it as fantastic and sensational. Whether one seeks a hearty meal to kickstart the day or appreciates a wide array of options, the breakfast at Thermal Hotels & Walliser Alpentherme Leukerbad impresses with its consistent quality and variety.
The dining experience at Thermal Hotels & Walliser Alpentherme Leukerbad presents a range of impressions with notable highs and some lows. Positive aspects highlight the affordability of dinner prices and praise for the quality of the food with some guests noting that the cuisine was excellent and the dishes tasted good. However, there are consistent comments about the limited dining options and concerns about the ambiance, which seems to be more suitable for breakfast than dinner. Some guests were disappointed with the service, encountering long waits and unmotivated staff. Additionally, there were issues with availability, such as restaurants being closed, difficulty in being served food after a certain time and the main bar only operating one night of the week. Guests also found nearby dining options hard to come by in some instances. While a few had satisfying meals, the overall sentiment suggests considering external dining venues for a more consistent and enjoyable dinner experience.
Thermal Hotels & Walliser Alpentherme Leukerbad receives mixed feedback regarding its guest rooms. Many visitors appreciate the spacious and comfortable accommodations, which often feature beautiful views of the mountains or pools. Cleanliness is noted positively with rooms being described as clean and well-kept by some guests. However, a significant number of reviewers highlight the outdated nature of the rooms, mentioning old furniture and an old-fashioned overall decor. Many also point out the urgent need for renovations, noting issues like worn carpets, peeling baseboards, aged bathroom fixtures and a lack of modern amenities such as fridges or kettles.
Despite these drawbacks, the overall atmosphere and size of the rooms are generally welcomed. Some guests enjoyed the charm of the facilities and the quiet, spacious nature of their rooms. However, there are consistent complaints about maintenance issues, such as broken shower doors, rusty bathtubs and uncomfortable beds. The rooms are also described as poorly maintained and not living up to the promotional images, leading to a disparity between expectations and reality.
In conclusion, while the location and size of the rooms at Thermal Hotels & Walliser Alpentherme Leukerbad are favorable, significant upgrades and renovations are required to meet modern standards and improve guest satisfaction.
Thermal Hotels & Walliser Alpentherme Leukerbad offers a mixed experience when it comes to their beds. Many guests appreciated the good quality of the bedding and highlighted the comfort as a positive aspect. Reviews often note that the beds are big and that there is a specific comfort in the bedding provided. There were also remarks about the cleanliness and comfort of the beds being very good with some guests specifically describing the bedding as very comfortable or comfy.
However, a considerable number of reviews also pointed out issues with the comfort of the mattresses and beds. Complaints often centered around the beds being too hard, feeling the springs or slats and the double bed's two mattresses creating a gap in the middle. Some guests found the mattresses broken, lumpy or uncomfortable, which led to an average level of comfort. Additionally, extra beds provided for children were mentioned as being too narrow or causing discomfort.
Overall, while there is praise for both the size and quality of the bedding, the varying levels of mattress comfort suggest that the hotel may benefit from addressing these inconsistencies to enhance guest satisfaction.
Thermal Hotels & Walliser Alpentherme Leukerbad boasts friendly, welcoming staff and generally clean rooms. Guests appreciate the clean air, a quiet ambiance and good bedding, contributing to a restful stay. The towel service and daily housekeeping maintain a level of cleanliness in the rooms that guests often note positively.
However, the hotel suffers from maintenance issues and outdated facilities. Guests have reported problems such as mold, calcified showers and dirty carpets. The need for renovation is particularly evident in the bathrooms and wellness areas with exposed pipes, discolored grout and broken equipment detracting from the overall experience. Some reviews mention mold infestations and cleanliness that does not meet expectations, which seems inconsistent with the price range of the hotel.
The spa and thermal baths, although noted as clean by some, also show signs of neglect and are in need of refurbishment. Despite the cleanliness of the baths and saunas, there are concerns about the general state of maintenance and outdated features.
In summary, while the hotel excels in service quality and offers a tranquil environment with generally clean accommodations, significant improvements in maintenance and modernization are necessary to meet guests' expectations and enhance their overall experience.
The reviews of 'Thermal Hotels & Walliser Alpentherme Leukerbad' offer a mixed yet generally favorable picture of the staff. Phrases like "very pleasant," "kind and helpful," and "incredible" repeatedly highlight the positive interactions with the staff. Guests often found the employees to be friendly, welcoming, professional and attentive to their needs. Specific mentions of staff being "very friendly and accommodating," "always pleasant," and "obliging" further emphasize the positive experiences.
However, certain areas for improvement were noted. Some reviewers mentioned that staff members were sometimes poorly informed, sporadic in providing information and not fluent in German or French. A few reviews also pointed out instances of unprofessionalism and lack of motivation among some employees, particularly at breakfast. There were occasional reports of isolated incidents involving unhelpful or unfriendly staff.
Overall, while the majority of the reviews reflect a high level of professionalism and kindness from the staff, there are areas where targeted improvements, such as language skills and consistent hospitality training, could enhance the guest experience even further.
At Thermal Hotels & Walliser Alpentherme Leukerbad, the experiences with Wi-Fi are varied, showing room for improvement. Guests frequently noted that Wi-Fi was either unavailable or non-functional in their rooms, though routers were visibly installed in the hallways. However, the lobby provided a satisfactory internet connection. While some guests experienced great Wi-Fi service, many others faced issues such as slow speeds or complete lack of connectivity during their stay. Overall, it appears that while some areas of the hotel provide reliable internet, the rooms themselves often do not.
The spa experience at Thermal Hotels & Walliser Alpentherme Leukerbad presents a mixed bag of impressions. On the positive side, the hotel provides guests with free access to calming and pleasant thermal baths that feature both indoor and outdoor areas. These baths are often highlighted for being not crowded, which makes them ideal for relaxation after engaging in sports activities. The wellness facilities and thermal pools are frequently praised, along with the welcoming and kind staff who contribute to a tranquil atmosphere. Direct access to the thermal baths without having to go outside is also a much-appreciated convenience.
However, there are significant shortcomings that cannot be overlooked. Many guests indicate that the spa area needs thorough maintenance and renovation with several facilities, including the hammam, sauna and certain spa pools, being non-functional or closed during their stay. Some reviews mention inadequate lighting, lack of cleanliness and overall dilapidated conditions. Instances of the spa being out of order without prior notice have also been reported, leading to disappointment. In addition, the indoor pool's massage jets were not working and the private wellness area was closed, although the Alpine thermal baths were included.
Despite these issues, the thermal baths and pools themselves receive favorable comments for their effectiveness and therapeutic benefits, making them a highlight even amidst the spa's operational challenges. The overall sentiment reflects a need for improvement in maintenance and communication but acknowledges the fundamental attractions of the spa area.
The Thermal Hotels & Walliser Alpentherme Leukerbad boasts an impressive array of bathing facilities, featuring both indoor and outdoor pools that provide guests with extensive options for relaxation and enjoyment. Guests particularly appreciate the hotel-owned thermal pools, citing their pleasant and cozy atmosphere. The outdoor thermal pool stands out for its warmth and panoramic mountain views, making it a highlight for many visitors. Access to the pool area and the underground passage to thermal baths are additional perks that guests enjoy.
While the indoor and outdoor pools receive praise for their variety and accessibility, several areas could benefit from improved maintenance. Some reviewers noted issues with outdated facilities, malfunctioning pool jets and occasional closures due to technical faults or COVID-19 restrictions. Despite these setbacks, the large pool spaces and integrated bathing facilities generally leave a positive impression, offering a tranquil escape with scenic surroundings.
Overall, guests find value in the thermal pools and direct spa access, considering it a significant advantage of the hotel. However, more consistent upkeep and addressing equipment malfunctions could further enhance the swimming experience at Thermal Hotels & Walliser Alpentherme Leukerbad.
Parking at Thermal Hotels & Walliser Alpentherme Leukerbad presents several challenges and additional costs for guests. The hotel does not include onsite parking, necessitating guests to use public parking which is situated a bit further from the hotel and connected via underground corridors. The daily charge for parking is CHF 14, a price many guests found to be on the higher side, especially for longer stays. Additionally, there is some inconvenience associated with the parking situation, such as the distance and complexity of finding spaces around the village. While the parking garage is covered and allows unloading of luggage, the overall parking experience has room for improvement in terms of convenience and cost transparency.
Nestled in the picturesque Leukerbad, 'Thermal Hotels & Walliser Alpentherme Leukerbad' stands out as an ideal destination for families. The establishment is highly regarded for creating a welcoming atmosphere, especially noted during school holidays. It offers triple rooms and spacious family accommodations, perfect for families of four, providing ample room for relaxation. The varied breakfast selection and provision of bathrobes and slippers for children make stays even more comfortable.
Families can take advantage of the ski room and the serene environment, which contributes to a pleasant and quiet experience. The thermal baths and the family-friendly spa, suitable even for small babies, are a significant highlight with many children loving the experience. The hotel’s setting in the beautiful and quiet part of the village adds to its charm, despite minor drawbacks like occasional noise from the village square and some issues with the sofa beds. Overall, it’s a superb spot for a delightful family getaway, offering a relaxing and enjoyable stay for both parents and children.
Located in a prime spot for skiing enthusiasts, Thermal Hotels & Walliser Alpentherme Leukerbad offers an ideal base with its close proximity to the ski lifts. The convenience of having the ski lift nearby allows guests to easily access the slopes and enjoy a variety of outdoor activities such as hiking and skiing. After a day on the mountain, guests can unwind in the hotel's thermal pools, which are highly praised as a perfect way to relax and rejuvenate.
Moreover, the hotel offers attractive perks like 50% off the spa and a 10% discount on ski passes for guests, adding further value to the stay. The hotel's location is also noted for being excellent for hiking and providing easy access to the Alpentherme, adding to the overall appeal for those looking to enjoy both relaxation and adventure. While the establishment may need some updates and direct access to the ski room from the street could be improved, the overall experience is enhanced by the hotel's advantageous location and the variety of accessible activities available.
Thermal Hotels & Walliser Alpentherme Leukerbad presents itself as a 3-star establishment that evidently displays signs of age and wear. The facilities are remarked to be outdated, often not meeting the standards expected of a modern 3-star hotel. Specific references are made to the condition of the bathrooms with limescale buildup and old installations being points of concern. There is a clear call for investment and renovations to bring the property up to contemporary expectations. Although the rooms in Maison Blanche are described as adequately meeting 3-star criteria, the overall sentiment is that a much-needed facelift could enhance the hotel’s appeal and functionality.
The outdoor pool at Thermal Hotels & Walliser Alpentherme Leukerbad boasts simply outstanding views, especially of the surrounding mountains. Guests appreciate the cozy ambiance and find the outdoor thermal pool very nice, often expressing their love for it. The hotel offers two beautiful thermal water pools, one indoor and one outdoor in the garden, which adds to the serene and relaxing experience. The location of the property allows guests to enjoy the excellent views from various outdoor spa areas.
However, some concerns have been raised about the outdoor pool facilities' maintenance. Issues such as lack of lighting, loose tiles posing a risk of injury and the overall aging condition of the outdoor area have been noted. Despite these points, the overall experience of soaking in the thermal pools, combined with the breathtaking mountain scenery, remains a highlight for many visitors.
The hotel offers convenient indoor access to its pools with one of the two beautiful thermal water pools located indoors. While the indoor pools are generally well-maintained and comfortable, there have been instances where they lacked some charm. Unfortunately, the indoor pools and facilities such as the hot water grotto have been subject to closures due to COVID restrictions, staffing issues and other operational challenges.
Thermal Hotels & Walliser Alpentherme Leukerbad offers some dog-friendly options for guests traveling with pets. However, the daily fee for accommodating a dog is CHF 29, which many reviewers have found to be rather expensive. Additionally, there are no extra amenities or services provided for dogs despite this fee, which may not meet expectations for value.
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Location
Guests appreciate the ease of accessing the thermal pools through the hotel's underground passages, a feature that adds immense convenience, especially during colder months. The serene environment and breathtaking mountain views enhance the overall experience, creating a tranquil escape amidst picturesque landscapes.
The strategic location is frequently highlighted as one of the hotel's standout features, providing a quiet yet central spot, ideal for both exploring Leukerbad and enjoying a peaceful retreat. Despite some temporary closures of the hotel’s own baths, the proximity to public thermal baths more than compensates, making this hotel a prime choice for visitors looking to immerse themselves in the soothing, mineral-rich waters. The hotel's blend of easy accessibility, beautiful surroundings and close proximity to key attractions make it a highly recommended destination for a rejuvenating getaway in Leukerbad.
Breakfast
Despite a few mentions of certain limitations, such as dried fruits later in the morning or occasional bread shortages, the overall sentiment is that of satisfaction. The breakfast experience is enhanced by a lovely dining environment and the friendly, helpful staff. Many reviews also commend the well-stocked and neatly arranged buffet, making for a pleasant start to the day. The hearty, delicious meals are complemented by scenic views and the overall ambiance of the breakfast area.
Guests repeatedly mention the excellent quality and comprehensive nature of the breakfast with some even describing it as fantastic and sensational. Whether one seeks a hearty meal to kickstart the day or appreciates a wide array of options, the breakfast at Thermal Hotels & Walliser Alpentherme Leukerbad impresses with its consistent quality and variety.
Dinner
Rooms
Despite these drawbacks, the overall atmosphere and size of the rooms are generally welcomed. Some guests enjoyed the charm of the facilities and the quiet, spacious nature of their rooms. However, there are consistent complaints about maintenance issues, such as broken shower doors, rusty bathtubs and uncomfortable beds. The rooms are also described as poorly maintained and not living up to the promotional images, leading to a disparity between expectations and reality.
In conclusion, while the location and size of the rooms at Thermal Hotels & Walliser Alpentherme Leukerbad are favorable, significant upgrades and renovations are required to meet modern standards and improve guest satisfaction.
Beds
However, a considerable number of reviews also pointed out issues with the comfort of the mattresses and beds. Complaints often centered around the beds being too hard, feeling the springs or slats and the double bed's two mattresses creating a gap in the middle. Some guests found the mattresses broken, lumpy or uncomfortable, which led to an average level of comfort. Additionally, extra beds provided for children were mentioned as being too narrow or causing discomfort.
Overall, while there is praise for both the size and quality of the bedding, the varying levels of mattress comfort suggest that the hotel may benefit from addressing these inconsistencies to enhance guest satisfaction.
Cleanliness
However, the hotel suffers from maintenance issues and outdated facilities. Guests have reported problems such as mold, calcified showers and dirty carpets. The need for renovation is particularly evident in the bathrooms and wellness areas with exposed pipes, discolored grout and broken equipment detracting from the overall experience. Some reviews mention mold infestations and cleanliness that does not meet expectations, which seems inconsistent with the price range of the hotel.
The spa and thermal baths, although noted as clean by some, also show signs of neglect and are in need of refurbishment. Despite the cleanliness of the baths and saunas, there are concerns about the general state of maintenance and outdated features.
In summary, while the hotel excels in service quality and offers a tranquil environment with generally clean accommodations, significant improvements in maintenance and modernization are necessary to meet guests' expectations and enhance their overall experience.
Staff
However, certain areas for improvement were noted. Some reviewers mentioned that staff members were sometimes poorly informed, sporadic in providing information and not fluent in German or French. A few reviews also pointed out instances of unprofessionalism and lack of motivation among some employees, particularly at breakfast. There were occasional reports of isolated incidents involving unhelpful or unfriendly staff.
Overall, while the majority of the reviews reflect a high level of professionalism and kindness from the staff, there are areas where targeted improvements, such as language skills and consistent hospitality training, could enhance the guest experience even further.
Wi-Fi
Spa
However, there are significant shortcomings that cannot be overlooked. Many guests indicate that the spa area needs thorough maintenance and renovation with several facilities, including the hammam, sauna and certain spa pools, being non-functional or closed during their stay. Some reviews mention inadequate lighting, lack of cleanliness and overall dilapidated conditions. Instances of the spa being out of order without prior notice have also been reported, leading to disappointment. In addition, the indoor pool's massage jets were not working and the private wellness area was closed, although the Alpine thermal baths were included.
Despite these issues, the thermal baths and pools themselves receive favorable comments for their effectiveness and therapeutic benefits, making them a highlight even amidst the spa's operational challenges. The overall sentiment reflects a need for improvement in maintenance and communication but acknowledges the fundamental attractions of the spa area.
Pool
While the indoor and outdoor pools receive praise for their variety and accessibility, several areas could benefit from improved maintenance. Some reviewers noted issues with outdated facilities, malfunctioning pool jets and occasional closures due to technical faults or COVID-19 restrictions. Despite these setbacks, the large pool spaces and integrated bathing facilities generally leave a positive impression, offering a tranquil escape with scenic surroundings.
Overall, guests find value in the thermal pools and direct spa access, considering it a significant advantage of the hotel. However, more consistent upkeep and addressing equipment malfunctions could further enhance the swimming experience at Thermal Hotels & Walliser Alpentherme Leukerbad.
Parking
Family
Families can take advantage of the ski room and the serene environment, which contributes to a pleasant and quiet experience. The thermal baths and the family-friendly spa, suitable even for small babies, are a significant highlight with many children loving the experience. The hotel’s setting in the beautiful and quiet part of the village adds to its charm, despite minor drawbacks like occasional noise from the village square and some issues with the sofa beds. Overall, it’s a superb spot for a delightful family getaway, offering a relaxing and enjoyable stay for both parents and children.
Ski
Moreover, the hotel offers attractive perks like 50% off the spa and a 10% discount on ski passes for guests, adding further value to the stay. The hotel's location is also noted for being excellent for hiking and providing easy access to the Alpentherme, adding to the overall appeal for those looking to enjoy both relaxation and adventure. While the establishment may need some updates and direct access to the ski room from the street could be improved, the overall experience is enhanced by the hotel's advantageous location and the variety of accessible activities available.
3 Star
Outdoor Pool
However, some concerns have been raised about the outdoor pool facilities' maintenance. Issues such as lack of lighting, loose tiles posing a risk of injury and the overall aging condition of the outdoor area have been noted. Despite these points, the overall experience of soaking in the thermal pools, combined with the breathtaking mountain scenery, remains a highlight for many visitors.
Indoor Pool
Dog Friendly
Yes, Thermal Hotels & Walliser Alpentherme Leukerbad has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Thermal Hotels & Walliser Alpentherme Leukerbad.
Yes, Thermal Hotels & Walliser Alpentherme Leukerbad welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Thermal Hotels & Walliser Alpentherme Leukerbad.
Yes, Thermal Hotels & Walliser Alpentherme Leukerbad has a gym.
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