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Summary of reviewsPREMIER SUITES Liverpool receives high praise for its excellent location, making it a convenient and accessible choice for sightseeing and exploring the local area. Located within a short walk from the waterfront, Albert Docks, Liverpool One, Cavern Club and other key attractions, the property offers a central yet quiet retreat. Guests consistently highlight its proximity to restaurants, bars, cafés and public transportation like Lime Street Station, making it an advantageous spot for both leisure and business travelers.
The accommodations at PREMIER SUITES Liverpool are noted for their spaciousness, cleanliness and modern amenities. Guests enjoy the large, well-equipped apartments that come with fully functional kitchens, washing machines and dishwashers. Many appreciate having separate bedrooms and multiple bathrooms, which suit families or groups of friends well. The cleanliness is frequently highlighted with many finding their rooms spotless and comfortable. A few minor issues such as occasional street noise and maintenance needs are mentioned but do not significantly detract from the overall positive experience.
The staff at PREMIER SUITES Liverpool are celebrated for their exceptional service. The friendly, helpful and accommodating nature of the employees, especially the receptionists, greatly enhances the guest experience. The team's attentiveness and professionalism contribute to a secure and welcoming environment, making guests feel valued and well-cared for during their stay.
The hotel's WiFi service receives mixed reviews with some guests praising its speed and reliability while others report issues with connectivity. Nonetheless, the secure on-site parking is deemed a convenient feature by many visitors.
For those interested in nightlife, the property's location near vibrant student areas and the city center provides ample entertainment options. However, this central location can come with some noise from late-night revelers and nearby clubs, which might disturb light sleepers.
Beds at PREMIER SUITES Liverpool also receive mixed feedback. Many guests find them comfortable and conducive to a good night's sleep, while others point out issues with mattress quality, such as discomfort and the need for replacements.
Overall, despite some minor critiques, PREMIER SUITES Liverpool is commended for offering great value for money, clean and spacious apartments and a superbly convenient location. The property's friendly and responsive staff further enhance its appeal, making it a favored choice for city breaks, including for guests with disabilities and those on honeymoons or romantic getaways. Show more
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Categories
Luxury Aparthotel
Aparthotel Taking Steps Towards Sustainability
Aparthotel for Honeymoon
Romantic Aparthotel
Aparthotel near Nightlife Spots
Aparthotel with Parking
Accessible Aparthotel
4-Star Aparthotel
Room Types
One-Bedroom ApartmentA one-bedroom apartment with a double bedroom, an en suite bathroom, an open-plan living/dining area with a flat screen TV, and a fully equipped kitchen with crockery, glassware and utensils.
Two-Bedroom ApartmentA two-bedroom apartment with 2 double bedrooms, 2 bathrooms, an open-plan living/dining area with a flat screen TV, and a fully equipped kitchen with crockery, glassware and utensils.
ApartmentThis apartment features 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment has carpeted floors, a seating area with a flat-screen TV, a washing machine, soundproof walls, as well as a dining area. The unit has 1 bed.
Guest Reviews
8.6
Very Good
Location
The 'PREMIER SUITES Liverpool' boasts an excellent location, praised by guests for its convenience and accessibility to major attractions. Situated within a short walk from city highlights such as the dock area, Cavern Club and main shopping areas, it offers a central yet quiet retreat. Visitors appreciate the proximity to Liverpool One, Mathew Street and various restaurants, bars and cafés. The hotel is particularly noted for being just a ten-minute walk from the waterfront and Albert Docks, making sightseeing and exploring the city's cultural sites hassle-free. The location also ensures easy access to public transportation hubs like Lime Street Station. Guests repeatedly emphasize the ease of reaching all key points of interest and amenities on foot, highlighting the property's advantageous position for both leisure and business travelers. Overall, the 'PREMIER SUITES Liverpool' is celebrated for providing a comfortable base to explore the vibrant city of Liverpool.
Rooms
The rooms at PREMIER SUITES Liverpool are consistently praised for their spaciousness, cleanliness and comfort. Guests appreciate the large, well-equipped apartments that come with modern furnishings, often including fully functional kitchens, washing machines and dishwashers. Many reviews highlight the convenience of having separate bedrooms and multiple bathrooms, which is perfect for families or groups of friends. The central location provides excellent city views and easy access to local attractions.
The apartments offer a pleasant stay with good facilities like coffee, tea, sugar, towels and toiletries, making guests feel at home. The décor is often noted as modern and clean and the living areas are deemed very comfortable. The accommodation is seen as great value for money and ideal for both short and extended stays. Despite a few minor issues like occasional street noise, a need for some upgrades and less-than-ideal noise insulation, the overall experience is positive with guests often mentioning how much they enjoyed their stay in these lovely apartments.
Beds
The reviews of the beds at PREMIER SUITES Liverpool present a mixed picture. Many guests lauded the beds for being comfortable, exceptionally comfortable and even ultra comfy with clean and good quality sheets contributing to their overall positive sleeping experience. Some reviews highlighted large, comfy beds and noted that all four people in their party slept well, appreciating the spacious and well-equipped apartments.
However, not all feedback was glowing. Several guests found the mattresses to be less than ideal with complaints about discomfort due to feeling springs, uneven surfaces and softness that caused the bed to rock when shared by two people. Some beds were described as narrow or too small and there were mentions of mattresses needing replacement due to poor condition.
In summary, while many guests at PREMIER SUITES Liverpool found the beds to be comfortable and conducive to a good night's rest, there were notable instances where the quality and condition of mattresses detracted from the overall comfort.
Cleanliness
PREMIER SUITES Liverpool offers primarily clean and spacious accommodations, which guests frequently highlight as a standout feature. Most reviewers describe the apartments as very clean, comfortable and well-equipped with everything needed for a great stay. Spotlessness is consistently noted with many guests emphasizing the pristine condition of their rooms, often mentioning them being absolutely spotless or immaculate. The apartments are well-furnished and give a cozy, home-like feeling due to the thorough cleanliness and well-maintained spaces.
Despite the overwhelmingly positive feedback on cleanliness, a few critiques suggest some inconsistencies. Occasionally, guests mention minor issues such as grubby stairwells, dusty skirting boards or marks on walls. A few individuals also experienced specific problems like broken curtains, dirty carpets and some areas not being as clean as expected, such as bathrooms or dining tables.
The general impression is that PREMIER SUITES Liverpool maintains a high standard of cleanliness and comfort, though there are occasional lapses. Overall, it provides a clean, comfortable and functional option for travelers, complemented by a friendly and responsive staff.
Staff
PREMIER SUITES Liverpool has garnered widespread praise for its exceptional staff, frequently highlighted as a standout feature in guest reviews. Visitors consistently describe interactions with the team as positive, noting the friendly, helpful and accommodating nature of the employees. Receptionists are often mentioned with Kelly receiving specific commendation for her warm and welcoming demeanor. Guests have expressed appreciation for the swift maintenance services and the thoroughness and informative nature of the reception staff, who provide clear directions and assistance readily.
The hotel's night porters and security staff also contribute to a secure and welcoming environment with numerous mentions of their helpfulness and professionalism. Guests celebrating special occasions felt particularly valued by the attentive and thoughtful reception team. Overall, the staff at PREMIER SUITES Liverpool seem to go above and beyond to ensure a pleasant and comfortable stay, characterized by outstanding customer service, great communication and unwavering friendliness. This consistent feedback indicates that the staff significantly enhance the overall guest experience at the hotel.
Wi-Fi
PREMIER SUITES Liverpool's WiFi has garnered mixed feedback from guests. On the positive side, several reviews highlighted the good, very good and even fast WiFi that worked well with the added bonus of Netflix availability. However, there were recurring issues mentioned, such as weak and unreliable connections that frequently dropped out or experienced heavy packet loss. Some guests faced inconsistent service that made it unusable at times, while others couldn't connect at all due to the absence of a visible WiFi code. Mobile connectivity also seemed to be problematic for some visitors. Amidst the varying experiences with WiFi, the secure and convenient on-site parking received positive remarks.
Nightlife
PREMIER SUITES Liverpool offers an ideal location for those seeking vibrant nightlife, sitting close to lively student areas and the bustling city center. Guests can readily access numerous bars, pubs, cafés and shops within walking distance, ensuring ample entertainment options at all hours. The lively atmosphere extends to day and night, accentuated by the excellent nightlife that Liverpool is famous for. Spacious, well-appointed apartments, some featuring balconies with fantastic views over the city, provide a comfortable stay.
However, the central and dynamic location does have its downsides. Street noise can be quite intrusive with disturbances from late-night revelers, fireworks and nearby hen and stag parties. Some guests reported being woken up by noisy neighbors and the overall hubbub from the surrounding streets, particularly the sounds emanating from nearby clubs and student residences.
Despite occasional noise issues, the proximity to nightlife and other attractions makes PREMIER SUITES Liverpool a prime choice for those looking to immerse themselves in the city's vibrant social scene.
4 Star
PREMIER SUITES Liverpool receives high praise for its value for money, making it a popular choice for city breaks. Guests have consistently highlighted its great value, cleanliness and well-organized facilities. Many reviews mention the superb location, particularly its proximity to JMU city campus, making it convenient for various purposes. Visitors appreciate the excellent size and quality of the apartments, alongside the very comfortable accommodations.
The exceptional service provided by the staff has been noted frequently with many finding them to be highly accommodating and supportive. The hotel's facilities and the overall experience often exceed guest expectations, leading many to highly recommend it to others.
However, there are some reviews that question the property's four-star rating, suggesting it feels more like a two-star establishment in certain aspects. Despite this, the positive feedback surrounding the value for money, comfort and service tends to overshadow these critiques, positioning PREMIER SUITES Liverpool as a favored choice for many travelers.
Accessible
Premier Suites Liverpool has received positive feedback for its accessibility features for guests with disabilities. The hotel is commended for providing accessible showers upon request with one review specifically mentioning a walk-in shower suited for a disabled father. The hotel's location is highlighted as being conveniently close to the town center and easily accessible on foot to the train station and attractions. Secure and accessible parking also enhances its appeal. Guests appreciate the excellent customer service, particularly when extra information was required about disabled access prior to their stay. In instances where the lift was out of order, staff were helpful and promptly offered alternatives, such as relocating guests to ground-floor rooms. Although some reviews mentioned challenges with wheelchair accessibility in the apartment and tight doorways and hallways, overall, the experience was positive with everything being described as accessible. The added living space in the apartments was a notable benefit for family stays. Despite being surrounded by some building work and student accommodation, the hotel's proximity to key locations and thoughtful service contribute to its reputation for providing great value for money for guests with special needs.
Honeymoon
PREMIER SUITES Liverpool is highly recommended for honeymooners, providing a wonderful experience with facilities tailored for a romantic getaway. The honeymoon suite and penthouse suite stand out as excellent choices, offering the ideal setting to spend both days and nights. Guests consistently praise the cleanliness with rooms being serviced multiple times during their stay, ensuring a comfortable and refreshing environment. The staff receive accolades for their exceptional service, contributing significantly to the overall experience. With everything needed for a short stay, many couples have enjoyed an amazing time, making it a great option for a mini honeymoon.
No, PREMIER SUITES Liverpool doesn't have any pool.
No, a spa isn't available at PREMIER SUITES Liverpool.
No, PREMIER SUITES Liverpool doesn't allow dogs.
Yes, parking facilities are available at PREMIER SUITES Liverpool.