Hotel Sercotel Portales
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Summary of reviewsHotel Sercotel Portales in Logroño receives high marks for its prime location, modern amenities, cleanliness and exceptional service. Centrally situated, it offers guests unparalleled access to the city's major attractions, such as the lively Calle Laurel, renowned for its tapas bars and other historic landmarks. Despite its central position, the hotel ensures restful and quiet nights for its guests. Additional perks include proximity to free public parking and the Camino de Santiago trail.
Guests consistently praise the hotel’s breakfast offerings for their variety, quality and presentation. Terms like superb and excellent are commonly used to describe the breakfast, which includes options suitable for vegans and traditional Spanish items like churros. The attentive and efficient service from the breakfast staff further enhances the guest experience.
The rooms at Hotel Sercotel Portales are noted for their spaciousness, cleanliness and comfort. Many guests appreciate the modern amenities and the picturesque views from their rooms. The hotel's high standards of cleanliness extend from the rooms to all common areas, establishing a spotless and hygienic environment.
The staff at Hotel Sercotel Portales are repeatedly commended for their friendliness, professionalism and attentiveness. The team, including specific mentions of exemplary members like Mario and Noemí, ensures a welcoming and helpful experience from check-in to departure.
Guests enjoy reliable and fast complimentary Wi-Fi throughout the hotel, aiding in their connectivity needs. While there are occasional issues with the Wi-Fi signal in certain rooms, it generally performs well in communal areas.
Parking options are diverse with both free public parking and a secure, albeit tight, underground garage available. The hotel also caters to electric vehicle users with charging stations, including a Tesla charger, adding convenience for eco-conscious travelers.
Families find Hotel Sercotel Portales particularly accommodating with spacious rooms, thoughtful amenities for children and a welcoming atmosphere. The hotel's convenient location and cleanliness further enhance its appeal for family stays.
Nightlife enthusiasts appreciate the hotel's proximity to Calle Laurel and its vibrant array of nightlife options. While some guests note potential noise from the bustling nearby streets, the location remains a major draw for those looking to enjoy Logroño's lively social scene.
The beds at Hotel Sercotel Portales receive high praise for their size and comfort. Guests frequently mention the spaciousness and quality of the mattresses and pillows, often highlighting the availability of a pillow menu for added comfort.
Overall, Hotel Sercotel Portales consistently delivers a superior experience that exceeds expectations for a three-star hotel, offering excellent value for the price and a level of service that rivals higher-rated establishments.
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Guests consistently praise the hotel’s breakfast offerings for their variety, quality and presentation. Terms like superb and excellent are commonly used to describe the breakfast, which includes options suitable for vegans and traditional Spanish items like churros. The attentive and efficient service from the breakfast staff further enhances the guest experience.
The rooms at Hotel Sercotel Portales are noted for their spaciousness, cleanliness and comfort. Many guests appreciate the modern amenities and the picturesque views from their rooms. The hotel's high standards of cleanliness extend from the rooms to all common areas, establishing a spotless and hygienic environment.
The staff at Hotel Sercotel Portales are repeatedly commended for their friendliness, professionalism and attentiveness. The team, including specific mentions of exemplary members like Mario and Noemí, ensures a welcoming and helpful experience from check-in to departure.
Guests enjoy reliable and fast complimentary Wi-Fi throughout the hotel, aiding in their connectivity needs. While there are occasional issues with the Wi-Fi signal in certain rooms, it generally performs well in communal areas.
Parking options are diverse with both free public parking and a secure, albeit tight, underground garage available. The hotel also caters to electric vehicle users with charging stations, including a Tesla charger, adding convenience for eco-conscious travelers.
Families find Hotel Sercotel Portales particularly accommodating with spacious rooms, thoughtful amenities for children and a welcoming atmosphere. The hotel's convenient location and cleanliness further enhance its appeal for family stays.
Nightlife enthusiasts appreciate the hotel's proximity to Calle Laurel and its vibrant array of nightlife options. While some guests note potential noise from the bustling nearby streets, the location remains a major draw for those looking to enjoy Logroño's lively social scene.
The beds at Hotel Sercotel Portales receive high praise for their size and comfort. Guests frequently mention the spaciousness and quality of the mattresses and pillows, often highlighting the availability of a pillow menu for added comfort.
Overall, Hotel Sercotel Portales consistently delivers a superior experience that exceeds expectations for a three-star hotel, offering excellent value for the price and a level of service that rivals higher-rated establishments.
Hotel with EV Charging Stations
Hotel near Vineyards
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
3-Star Hotel
Guest Reviews
Hotel Sercotel Portales enjoys high praise for its prime location in Logroño, making it an ideal spot for visitors eager to explore the city's attractions. Situated in the heart of the city, the hotel is noted for being just steps away—or mere minutes in some cases—from major landmarks, including the famed Calle Laurel, a street renowned for its vibrant tapas bars and lively nightlife. Guests frequently point out the convenience of being able to walk to almost anything of interest, whether it's the historic city center, the cathedral or a variety of restaurants and cafes.
Despite its central position, guests appreciate the restful and quiet nights offered by the hotel, ensuring a balance of excitement and relaxation. Proximity to free public parking and the Camino de Santiago trail are additional perks that make this hotel a favorable choice for those both on leisure trips and pilgrimages.
Numerous reviews also highlight the cleanliness and modern amenities of the hotel, complementing the excellent location. The attentiveness and helpfulness of the staff further enhance the guest experience, solidifying Hotel Sercotel Portales as a top choice for visitors to Logroño. Whether for a brief getaway, a culinary exploration or a thorough city tour, this hotel stands out for its strategic location and thoughtful service.
At Hotel Sercotel Portales, the breakfast offerings receive a notable amount of praise from guests. Many reviews highlight the breakfast as abundant, varied and complete, often using adjectives like superb, excellent and spectacular. Guests frequently mentioned a satisfying selection of options, making sure to note the varied menu, which includes both cold and hot dishes. The presentation and quality of the breakfast also garner commendations with some guests describing it as one of the best they’ve experienced in hotels recently.
The breakfast buffet is described as well-stocked and continually replenished, ensuring that all guests find something to their liking. There are options suitable for vegans and many appreciate the inclusion of traditional items like churros. Complementary tea and coffee in the rooms add to the overall positive breakfast experience.
However, some criticisms appear regarding the cost with a few guests finding the breakfast to be relatively expensive compared to local cafes. Additionally, there are occasional mentions of the breakfast being sparse or lacking in variety with a few experiences of cold hot items and limited options. Despite these occasional critiques, the general sentiment points to a highly satisfying and enjoyable breakfast that sets a positive tone for the day’s adventures in Logroño. The friendly and efficient service from the breakfast staff also contributes positively to the overall experience.
Hotel Sercotel Portales offers a modern and functional stay with rooms that have garnered positive feedback for their spaciousness, cleanliness and comfort. Guests frequently mention the large, well-maintained rooms and bathrooms, which come equipped with contemporary amenities. The bedding is particularly noted for being extremely comfortable, featuring large, supportive mattresses.
The facilities within the rooms, such as ample storage, large windows and modern bathrooms, contribute to the overall quality of the accommodation. Many guests appreciate the rooms that offer picturesque views of the surrounding streets and mountains, enhancing their stay. Despite occasional comments about smaller rooms, the general sentiment is that the hotel's rooms are well-equipped and provide a good value for the price.
In terms of cleanliness, the hotel stands out with numerous reviews praising the immaculate condition of both the rooms and the common areas. The hotel's central location also receives high marks, making it convenient for guests exploring the old town of Logroño and its vibrant tapas scene.
Overall, Hotel Sercotel Portales is highlighted as a comfortable, centrally located and well-managed hotel, ideal for travelers seeking both convenience and a pleasant stay.
Guests of Hotel Sercotel Portales frequently praised the comfort and size of the beds, describing them as exceptionally large and extremely comfortable. Many reviews highlighted the quality of the mattresses and pillows, often noting how these contributed to a great night's rest. The beds were often referred to as spacious with several mentions of king-sized dimensions and even a 2x2 meter bed, adding to the comfort. The quality of the bedding and linens also received positive feedback with some guests pointing out the availability of a pillow menu for added comfort. Although there were a few mentions of beds being slightly hard or a bit uncomfortable for some, the overall sentiment remained highly favorable. The consistent emphasis on the superb comfort and generous size of the beds paints a picture of a restful and inviting stay at the hotel.
Hotel Sercotel Portales is highly praised for its impeccable cleanliness, consistently exceeding guest expectations for a three-star establishment. Reviews highlight the spotless state of the entire hotel, from rooms and bathrooms to common areas with numerous mentions of the facility being very clean or spotlessly maintained. Guests repeatedly commend the well-kept and hygienic environment, noting that everything, from decor to amenities, is fresh and modern. The hotel's cleaning staff receives high marks for their professionalism and thoroughness, ensuring a comfortable and clean experience for all visitors. Overall, visitors report a very clean and well-maintained hotel that stands out for its exceptional standards of hygiene.
Hotel Sercotel Portales consistently garners praise for its remarkable staff, marked by their friendliness, professionalism and attentiveness. The reviews depict a team that is not just helpful but genuinely warm and courteous, making guests feel welcome from the moment they arrive. The reception staff, in particular, receive high commendations for their efficiency and friendly demeanor, whether they are assisting with check-in or providing local recommendations.
Guests often highlight the exceptional service from individual team members such as Mario and Noemí, whose personal attention and kindness stand out. Cleanliness is another aspect where the staff excel with housekeeping noted for being both thorough and discreet.
Even during busy periods, the staff maintain a high level of attentiveness, ensuring that every need is met promptly and professionally. In addition, the breakfast and reception teams are singled out for their pleasant and polite conduct, enhancing the overall guest experience.
Whether it’s the quick printing of documents, exceptional customer service or simply a friendly smile, the staff at Hotel Sercotel Portales leave a lasting impression, contributing significantly to the positive experiences of their guests. This unwavering dedication to hospitality makes the hotel a standout choice for visitors.
At Hotel Sercotel Portales, guests can enjoy complimentary high-speed Wi-Fi throughout their stay. Many visitors have praised the excellent and fast internet speed, highlighting its reliability and strong, uninterrupted connection in shared areas. The Wi-Fi is generally good and for most guests, it was fully functional and worked perfectly. Secure, free Wi-Fi is included in all rooms, ensuring that travelers can stay connected without additional costs.
However, experiences with the Wi-Fi can vary. While the overall quality is good, some guests encountered occasional micro-cuts and unstable speeds. In certain rooms, the Wi-Fi signal might be weak, leading to intermittent connection issues. Despite these hiccups, the Wi-Fi service is usually sufficient for general use and works well in the majority of the hotel.
Improvements could be made to enhance the consistency and reach of the Wi-Fi signal within some rooms. That said, the reliable internet in communal areas and the free access provided make it a convenient feature for guests looking to stay connected during their visit.
Hotel Sercotel Portales offers a variety of parking options for guests with both free and paid choices available. Many guests appreciate the proximity of free public parking, which is just a short walk from the hotel. There is also an underground parking facility provided by the hotel, though it comes with an additional fee. While some guests find the parking garage to be secure and convenient, others note that the spaces are quite tight and may require careful maneuvering, especially for larger vehicles.
Several reviewers mention that parking can be somewhat complicated or limited, while others found it reasonably priced and easy to access. Despite some difficulties with tight spaces and complex entry procedures, the availability of both public and private parking close to the hotel provides a measure of flexibility. Those traveling with electric vehicles will appreciate the charging stations available.
Overall, the parking at Hotel Sercotel Portales receives mixed reviews, but the convenience of nearby free options and secure on-site parking are highlighted as positives.
Hotel Sercotel Portales offers commendable facilities for electric vehicle drivers. Guests appreciate the availability of charging stations and the convenience of charging their electric cars directly at the hotel. The hotel provides a functional Tesla charger and a port in the underground garage, enhancing travel flexibility for those with electric vehicles. While most experiences are positive, there have been occasional issues with chargers not working. Overall, the hotel shows a strong commitment to accommodating electric vehicle users, making it a reliable choice for eco-conscious travelers.
Hotel Sercotel Portales stands out as an ideal retreat for families seeking comfort and convenience during their stay in the city. Families consistently praise the hotel’s family-friendly atmosphere and the friendly, accommodating staff. The hotel’s rooms are well-suited for family groups with spacious, quiet and comfortable options such as the family four-room, four-bed setup and the capacious quadruple room, perfect for ensuring a restful stay for all family members.
Guests appreciate the hotel's thoughtful amenities, including the provision of cribs and grooming kits for babies, making it easier for families traveling with young children. The location is a major highlight, being very close to the city center and accessible public parking. This convenience allows families to explore the local area with minimal hassle. For those arriving by car, nearby parking with wide spaces ensures easy access and peace of mind.
The cleanliness, comfort and excellent location of the hotel make it an attractive choice for families looking to enjoy their visit without worries. Families report feeling well accommodated and children particularly enjoy their stay, contributing to a memorable visit for everyone. With its focus on family-friendly facilities and a welcoming atmosphere, Hotel Sercotel Portales truly caters to the needs of families looking for a smooth and comfortable travel experience.
Hotel Sercotel Portales boasts an excellent location, particularly for those eager to immerse themselves in the vibrant nightlife. Situated near the famous Calle Laurel and its countless tapas bars, guests have easy access to a lively array of bars, restaurants and nightlife spots, making it an ideal choice for night owls. Just a short walk from the historic center, the hotel's central position puts visitors next to some of the best food and drink experiences in Logroño.
However, the proximity to these bustling streets can come with its share of noise with guests reporting sounds from street parties and passersby late into the night. Despite this, the hotel remains a top choice for those looking to experience the energetic nightlife of Laurel Street, known for its exciting bars, live music and tasty tapas. With convenient parking and a location perfect for exploring the city’s dynamic social scene, Hotel Sercotel Portales is highly recommended for those ready to savor the flavors and sounds of Logroño by night.
Hotel Sercotel Portales, a three-star property, consistently garners praise for delivering a four-star experience. Guests often describe it as exceeding expectations with amenities not typically found in its rating category. The hotel impresses with exceptional cleanliness and service, elevating what one might expect from a standard three-star hotel.
Visitors highlight its excellent quality-price ratio as a standout feature with many noting it provides great value for the cost. While the hotel aligns with typical three-star facilities, the added benefits and superior service often leave guests feeling as though they’ve stayed at a higher-rated establishment.
Although a few reviews describe it as just meeting the standard three-star expectation, the predominant sentiment is one of surprise at the elevated experience. Whether measured by amenities, service or overall satisfaction, the hotel delivers much more than anticipated for its rating, making it a highly recommended choice for travelers.
Hotel Sercotel Portales in Logroño emerges as an ideal choice for business travelers due to its practical and functional nature. The central location provides convenient access for various business purposes while offering a good value for money. It features a hotel garage underneath, facilitating easy business transport with understandable parking costs given the urban area.
The staff, described as business-like and responsive, along with highly-responsive management, ensures that attention to small details is given importance for business guests. Despite being short on outlets and lacking dedicated business facilities, the hotel compensates with its small but decent buffet breakfast and friendly service. The rooms could benefit from more lighting on the table, yet they meet expectations and serve well for a business stay.
Overall, Hotel Sercotel Portales presents itself as an appropriate choice for business travel. It balances functionality and urban convenience, making it unbeatable for business visits while equally suitable for leisure stays in Logroño.
Hotel Sercotel Portales offers a highly accessible experience for guests with disabilities, making it a suitable choice for those with mobility issues. The hotel features a functional elevator that assists in putting the car into the parking lot, an important amenity given the limited space in the area. The hotel's entrance, directly accessible from a pedestrianized zone, includes ramps which ensure ease of access throughout the property. It is situated conveniently next to both a free carpark just 100 meters away and a large private parking area, making parking hassle-free and efficient.
Although the entrance to the hotel is poorly marked and maneuvering in the parking area can be difficult, the overall accessibility of the hotel is commendable. The rooms designed for guests with reduced mobility are spacious and the hotel generally provides good, accessible value for families, friends and those traveling with dogs. However, some minor issues such as inaccessible plugs under bedside tables and subpar soundproofing were noted.
Despite these minor drawbacks, Hotel Sercotel Portales stands out as a top-rated hotel for its facilities, offering perfect and creative accessibility solutions that make the stay comfortable for all guests.
Hotel Sercotel Portales offers an exceptionally pet-friendly experience, warmly welcoming dogs and other pets. The hotel goes beyond merely allowing pets; they provide thoughtful amenities such as dog beds, feeding bowls and even toys upon arrival. Guests frequently highlight the hotel's genuine hospitality, noting that pets are treated like family members, ensuring their comfort and safety throughout the stay.
The attention to detail is evident with some visitors mentioning that they received beds and bowls specifically for their dogs and even cribs for infants. The staff's professionalism and friendliness extend to their furry guests, creating a welcoming environment for both pets and their owners.
While there is a pet supplement of €15 per pet per night, guests appreciate the provided amenities and the overall quality of care. It's noted, however, that the pet fee could be considered high given the minimal extra work involved for the staff.
In conclusion, Hotel Sercotel Portales is highly recommended for pet owners seeking a comfortable stay where their animals are not just allowed but are treated with special attention and care.
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Location
Despite its central position, guests appreciate the restful and quiet nights offered by the hotel, ensuring a balance of excitement and relaxation. Proximity to free public parking and the Camino de Santiago trail are additional perks that make this hotel a favorable choice for those both on leisure trips and pilgrimages.
Numerous reviews also highlight the cleanliness and modern amenities of the hotel, complementing the excellent location. The attentiveness and helpfulness of the staff further enhance the guest experience, solidifying Hotel Sercotel Portales as a top choice for visitors to Logroño. Whether for a brief getaway, a culinary exploration or a thorough city tour, this hotel stands out for its strategic location and thoughtful service.
Breakfast
The breakfast buffet is described as well-stocked and continually replenished, ensuring that all guests find something to their liking. There are options suitable for vegans and many appreciate the inclusion of traditional items like churros. Complementary tea and coffee in the rooms add to the overall positive breakfast experience.
However, some criticisms appear regarding the cost with a few guests finding the breakfast to be relatively expensive compared to local cafes. Additionally, there are occasional mentions of the breakfast being sparse or lacking in variety with a few experiences of cold hot items and limited options. Despite these occasional critiques, the general sentiment points to a highly satisfying and enjoyable breakfast that sets a positive tone for the day’s adventures in Logroño. The friendly and efficient service from the breakfast staff also contributes positively to the overall experience.
Rooms
The facilities within the rooms, such as ample storage, large windows and modern bathrooms, contribute to the overall quality of the accommodation. Many guests appreciate the rooms that offer picturesque views of the surrounding streets and mountains, enhancing their stay. Despite occasional comments about smaller rooms, the general sentiment is that the hotel's rooms are well-equipped and provide a good value for the price.
In terms of cleanliness, the hotel stands out with numerous reviews praising the immaculate condition of both the rooms and the common areas. The hotel's central location also receives high marks, making it convenient for guests exploring the old town of Logroño and its vibrant tapas scene.
Overall, Hotel Sercotel Portales is highlighted as a comfortable, centrally located and well-managed hotel, ideal for travelers seeking both convenience and a pleasant stay.
Beds
Cleanliness
Staff
Guests often highlight the exceptional service from individual team members such as Mario and Noemí, whose personal attention and kindness stand out. Cleanliness is another aspect where the staff excel with housekeeping noted for being both thorough and discreet.
Even during busy periods, the staff maintain a high level of attentiveness, ensuring that every need is met promptly and professionally. In addition, the breakfast and reception teams are singled out for their pleasant and polite conduct, enhancing the overall guest experience.
Whether it’s the quick printing of documents, exceptional customer service or simply a friendly smile, the staff at Hotel Sercotel Portales leave a lasting impression, contributing significantly to the positive experiences of their guests. This unwavering dedication to hospitality makes the hotel a standout choice for visitors.
Wi-Fi
However, experiences with the Wi-Fi can vary. While the overall quality is good, some guests encountered occasional micro-cuts and unstable speeds. In certain rooms, the Wi-Fi signal might be weak, leading to intermittent connection issues. Despite these hiccups, the Wi-Fi service is usually sufficient for general use and works well in the majority of the hotel.
Improvements could be made to enhance the consistency and reach of the Wi-Fi signal within some rooms. That said, the reliable internet in communal areas and the free access provided make it a convenient feature for guests looking to stay connected during their visit.
Parking
Several reviewers mention that parking can be somewhat complicated or limited, while others found it reasonably priced and easy to access. Despite some difficulties with tight spaces and complex entry procedures, the availability of both public and private parking close to the hotel provides a measure of flexibility. Those traveling with electric vehicles will appreciate the charging stations available.
Overall, the parking at Hotel Sercotel Portales receives mixed reviews, but the convenience of nearby free options and secure on-site parking are highlighted as positives.
EV charging stations
Family
Guests appreciate the hotel's thoughtful amenities, including the provision of cribs and grooming kits for babies, making it easier for families traveling with young children. The location is a major highlight, being very close to the city center and accessible public parking. This convenience allows families to explore the local area with minimal hassle. For those arriving by car, nearby parking with wide spaces ensures easy access and peace of mind.
The cleanliness, comfort and excellent location of the hotel make it an attractive choice for families looking to enjoy their visit without worries. Families report feeling well accommodated and children particularly enjoy their stay, contributing to a memorable visit for everyone. With its focus on family-friendly facilities and a welcoming atmosphere, Hotel Sercotel Portales truly caters to the needs of families looking for a smooth and comfortable travel experience.
Nightlife
However, the proximity to these bustling streets can come with its share of noise with guests reporting sounds from street parties and passersby late into the night. Despite this, the hotel remains a top choice for those looking to experience the energetic nightlife of Laurel Street, known for its exciting bars, live music and tasty tapas. With convenient parking and a location perfect for exploring the city’s dynamic social scene, Hotel Sercotel Portales is highly recommended for those ready to savor the flavors and sounds of Logroño by night.
3 Star
Visitors highlight its excellent quality-price ratio as a standout feature with many noting it provides great value for the cost. While the hotel aligns with typical three-star facilities, the added benefits and superior service often leave guests feeling as though they’ve stayed at a higher-rated establishment.
Although a few reviews describe it as just meeting the standard three-star expectation, the predominant sentiment is one of surprise at the elevated experience. Whether measured by amenities, service or overall satisfaction, the hotel delivers much more than anticipated for its rating, making it a highly recommended choice for travelers.
Business
The staff, described as business-like and responsive, along with highly-responsive management, ensures that attention to small details is given importance for business guests. Despite being short on outlets and lacking dedicated business facilities, the hotel compensates with its small but decent buffet breakfast and friendly service. The rooms could benefit from more lighting on the table, yet they meet expectations and serve well for a business stay.
Overall, Hotel Sercotel Portales presents itself as an appropriate choice for business travel. It balances functionality and urban convenience, making it unbeatable for business visits while equally suitable for leisure stays in Logroño.
Accessible
Although the entrance to the hotel is poorly marked and maneuvering in the parking area can be difficult, the overall accessibility of the hotel is commendable. The rooms designed for guests with reduced mobility are spacious and the hotel generally provides good, accessible value for families, friends and those traveling with dogs. However, some minor issues such as inaccessible plugs under bedside tables and subpar soundproofing were noted.
Despite these minor drawbacks, Hotel Sercotel Portales stands out as a top-rated hotel for its facilities, offering perfect and creative accessibility solutions that make the stay comfortable for all guests.
Dog Friendly
The attention to detail is evident with some visitors mentioning that they received beds and bowls specifically for their dogs and even cribs for infants. The staff's professionalism and friendliness extend to their furry guests, creating a welcoming environment for both pets and their owners.
While there is a pet supplement of €15 per pet per night, guests appreciate the provided amenities and the overall quality of care. It's noted, however, that the pet fee could be considered high given the minimal extra work involved for the staff.
In conclusion, Hotel Sercotel Portales is highly recommended for pet owners seeking a comfortable stay where their animals are not just allowed but are treated with special attention and care.
No, Hotel Sercotel Portales doesn't have any pool.
No, a spa isn't available at Hotel Sercotel Portales.
Yes, Hotel Sercotel Portales welcomes dogs.
Yes, parking facilities are available at Hotel Sercotel Portales.
No, Hotel Sercotel Portales doesn't have a gym.
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