London51.51194500,
-0.17821100,
12 Lancaster Gate, Lancaster Gate(Show on Map)
7.3
Good
➔
➔
Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsThe Best Western Mornington Hotel Hyde Park enjoys a coveted location in a peaceful, residential area near Hyde Park, Lancaster Gate and Paddington Station. This makes it an ideal base for exploring London with excellent access to public transport and a variety of dining and entertainment options nearby.
The breakfast service consistently receives high praise for its quality and variety. Guests enjoy a hearty selection including a full English breakfast and gluten-free options while appreciating the attentive and friendly service from the breakfast staff. Though the breakfast room can get crowded, the overall experience is considered a great value.
Room opinions are mixed, primarily due to size variations. While some rooms are described as spacious, others are noted to be very small. Cleanliness is generally upheld with many guests finding their rooms well-maintained and comfortable, though there are occasional reports of dust and stains. Room decor strikes some as old-fashioned despite recent renovations and modern bathrooms in parts of the hotel. Temperature control and noise can also be problematic, affecting comfort.
Cleanliness standards are high overall, though some inconsistencies are pointed out, such as dusty rooms and occasional oversight in housekeeping. Nevertheless, many guests find the hotel’s modern and clean appearance satisfactory.
The staff at the hotel receive widespread acclaim for their friendliness, helpfulness and professionalism, contributing significantly to the overall pleasant guest experience. Despite a few instances of rude or inattentive service, the majority of interactions leave a positive impression.
Free WiFi is widely appreciated for its strength and high-speed performance, especially in common areas. However, connectivity issues in certain rooms and fluctuating speeds can be a drawback.
The fitness center, while appreciated for its availability, is often described as small and lacking essential equipment. It is functional for basic cardio workouts but may fall short for those seeking a more comprehensive gym experience.
The hotel is suitable for families, especially those who can secure family rooms. While some guests find standard rooms too small for families, the overall child-friendly environment and proximity to attractions are praised.
Guests enjoy the convenience of nearby nightlife options with numerous restaurants and pubs within walking distance, while appreciating the tranquil neighborhood that ensures a peaceful stay.
Quality beds contribute to a comfortable stay, garnering multiple praises for their comfort and quality bedding, though some issues such as squeaky frames or small sizes are mentioned.
The hotel's four-star rating is subject to debate. While many appreciate its modern look, friendly staff and value for money, others point out outdated facilities and room issues that detract from the overall experience.
For business travelers, the hotel offers convenient amenities such as meeting rooms and a library bar, complemented by a strong WiFi connection in public areas. Friendly front desk staff enhance the welcoming atmosphere, though improvements in WiFi reliability and additional power outlets would benefit guests on business.
Overall, the Best Western Mornington Hotel Hyde Park is a well-situated and generally comfortable hotel with a strong breakfast service, friendly staff and good cleanliness standards, though room size and facility issues might impact the experience for some travelers. Show more
Read review summaries for all categories
Categories
Luxury Hotel
Historic Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Gym
4-Star Hotel
Room Types
Twin RoomA flat-screen TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Free Wi-Fi is available.
Executive Double RoomThis spacious double room is fitted with a work desk, a flat-screen TV, tea and coffee making facilities and an en suite bathroom with free toiletries.
All rooms are fully air-conditioned and have free Wi-Fi and laptop safe.
Single RoomA flat-screen TV, tea and coffee making facilities and an en suite bathroom are included in this room.
Free Wi-Fi is available.
Executive Suite - Split LevelAir-conditioned split-level rooms with a large bedroom on the upper level and a sitting room on the lower level featuring a sofa bed, which can be converted to a double bed.
Free Wi-Fi is available.
Family Room (2 Adults + 2 Children)Located on the ground floor, this room features include free Wi-Fi, a flat-screen TV, tea and coffee making facilities, and an en suite bathroom with free toiletries.
Economy Double RoomPlease note Economy Double Rooms have limited space around the bed and the bed may touch both sides of the wall. This double room is fitted with a work desk, a flat-screen TV, tea and coffee making facilities and an en suite bathroom with free toiletries.
All rooms are fully air-conditioned and have free Wi-Fi and laptop safe.
Guest Reviews
7.3
Good
Location
The reviews for the Best Western Mornington Hotel Hyde Park consistently highlight its stellar location as one of the hotel's strongest features. Nestled in a quiet, residential area, the hotel offers a peaceful ambiance while being conveniently central. Just steps away from Hyde Park, Lancaster Gate and Paddington Station, it provides excellent access to public transportation options, including subway and bus routes, making it easy to explore various iconic spots across London.
Guests appreciate the hotel's proximity to restaurants, pubs and local amenities, adding to its convenience. The neighborhood's tranquility and the hotel's cleanliness further enhance the appeal, making it a great base for both sightseeing and relaxation. Whether visiting for leisure or business, the strategic placement of the Best Western Mornington Hotel Hyde Park ensures a comfortable and well-connected stay in London.
Breakfast
The breakfast experience at Best Western Mornington Hotel Hyde Park consistently garners high praise from guests, emphasizing its exceptional quality and variety. Guests frequently describe the breakfast as very good, excellent and even superb with many noting the plentiful and diverse options available, including both cold and freshly cooked choices. Numerous reviews highlight the full English breakfast, the delicious array of options and the constant replenishment of food items.
The breakfast is commended for its good value for money with several guests appreciating the gluten-free offerings and the overall excellent service provided by the breakfast staff. The buffet setup is generally well-received, though some guests mentioned a desire for hotter cooked elements.
Despite a few reports of basic or mediocre experiences, the overall sentiment points towards a highly satisfying breakfast that often exceeds expectations. The breakfast room can become crowded, yet guests still appreciate the quality of the food and the friendly service. This positive dining experience, combined with the hotel's prime location, makes it a notable choice for travelers seeking a hearty and enjoyable start to their day.
Rooms
The guest reviews for the rooms at Best Western Mornington Hotel Hyde Park present a generally consistent picture. The most prominent critique centers around the size of the rooms, frequently described as "very small," "tiny," "cramped," and in some instances, "comically small." Despite this, there are mentions of some rooms being "large" and "spacious," indicating a notable variance in room sizes, perhaps dependent on the type of booking or luck of the draw.
Cleanliness is a recurring positive aspect with rooms often described as "clean," "well-equipped," and "well-maintained." However, some guests did highlight issues such as dust, stains and occasional lapses in cleaning standards. The decor is noted to be somewhat "old-fashioned" and "worn out," though there are remarks about newly renovated spaces and modern bathrooms, which shows attempts at upgrades.
Guests frequently mention problems with room temperature—rooms being "hot," "overheated," or "ice cold," with broken air conditioning and heating systems being a clear source of discomfort. Noise issues are also reported with thin walls and a lack of soundproofing leading to disturbances.
Some practical inconveniences include awkward room layouts, tiny bathrooms, poor lighting and an overall dated feel to the furniture and fixtures. Despite these issues, the hotel is praised for its central location near Hyde Park, making it an attractive choice for those prioritizing location over room luxury.
In summary, while the Best Western Mornington Hotel Hyde Park offers clean and comfortable accommodations with a central location, potential guests should be prepared for varying room sizes, potential temperature control issues and occasional noise.
Beds
The beds at the Best Western Mornington Hotel Hyde Park have garnered substantial praise for their comfort and quality. Many guests describe the beds as comfortable with some highlighting the plushness and thickness of the mattresses. The bedding is also frequently noted for its quality, contributing to a restful night's sleep. Several reviewers emphasized that the beds were "comfy," "comfortable," and "very comfortable," showcasing a generally positive trend.
However, not all feedback is entirely glowing. A minority of guests mentioned issues such as beds being squeaky, too soft or even uncomfortable. Some rooms featured beds that were small or comprised of two single beds pushed together, which might not be ideal for every guest. Others pointed out that old pillows and worn-out mattresses occasionally detracted from the overall sleeping experience.
Despite some negative mentions, including problems with cleanliness like stained bed sheets and smelly linen, the consensus remains largely favorable. Even guests who encountered minor issues often acknowledged the overall comfort of the beds. For many, the comfortable beds and quality bedding significantly enhanced their stay, making the Best Western Mornington Hotel Hyde Park a commendable choice for a good night's sleep in London.
Cleanliness
The 'Best Western Mornington Hotel Hyde Park' maintains generally high standards of cleanliness, as reflected in guest reviews. Many visitors applaud the hotel for offering rooms that are consistently described as clean, comfortable and modern. Clean bathrooms, spotless rooms and well-maintained facilities are frequently mentioned highlights. The housekeeping team receives positive remarks for their diligence with some guests noting daily room cleaning, fresh towels and clean linen.
However, several guests have reported inconsistencies in the cleanliness standards. Issues such as dusty rooms, dirty carpets, stains on bedding and insufficient bathroom cleaning have been pointed out. There are a notable number of accounts where rooms were not cleaned to expected standards with some guests finding their rooms only partially tidied or not cleaned during their stay.
While the central location and friendly staff contribute to an overall pleasant experience, the hotel appears to be undergoing renovations, which may affect cleanliness in some areas. Despite these challenges, the hotel frequently receives praise for its clean and modern appearances, suggesting that while there are areas for improvement, many guests find 'Best Western Mornington Hotel Hyde Park' to be a satisfactory choice for a clean and comfortable stay.
Staff
Reviews of the Best Western Mornington Hotel Hyde Park reveal that guests have had varied but generally positive experiences with the hotel staff. A significant number of guests describe the staff as friendly, helpful, kind, accommodating and polite. Many guests appreciated the warm welcome and attentiveness they received upon arrival, highlighting the friendliness and professionalism of both reception and housekeeping teams.
Several mentions were made of exceptional service from specific staff members such as Mrs. Jolanta, manager Rehan and Frederic from Portugal, who were seen as going above and beyond to provide exceptional service. Similarly, night and breakfast staff were particularly noted for their positive demeanor and attentiveness.
However, not all feedback was without criticism. Some guests experienced issues with unhelpful, rude or inattentive service. A lack of staff during busy periods led to complaints of slow service and overwhelmed reception. Instances of staff being disorganized or providing poor hospitality skills were also reported by some guests.
Nevertheless, the overwhelming sentiment leans towards a positive appreciation of the hotel's staff. Their willingness to accommodate requests, their helpful nature and their overall friendly attitude left a lasting impression on most guests, contributing significantly to the overall pleasant experience at the hotel.
Wi-Fi
The Best Western Mornington Hotel Hyde Park has mixed reviews when it comes to its WiFi connectivity. Many guests have appreciated the free, strong and high-speed WiFi provided by the hotel, highlighting good internet signal and performance, especially in the common areas. Several travelers also reported that the WiFi worked well and later improved during their stay.
However, there are several concerns about the WiFi's reliability and coverage. Some guests experienced intermittent connectivity, slow internet speeds and difficulty establishing a connection, particularly in the basement rooms and some parts of their individual rooms. Issues connecting to the WiFi and unstable connections were recurring themes with some guests finding it necessary to rely on their own mobile data instead.
Despite certain shortcomings, the hotel has managed to provide satisfactory WiFi for many, making it functional for basic usage, though it might not be sufficient for business travelers requiring consistent high-speed access.
Gym
The fitness facilities at the Best Western Mornington Hotel Hyde Park have garnered mixed reviews from guests. While some appreciated the presence of a fitness room complete with complimentary water bottles and towels, others found the space to be disappointing. Descriptions range from very small to lacking essential equipment like weights with some guests highlighting that the gym mostly comprises cardio machines such as treadmills and an elliptical. The gym's limited size and equipment sometimes lead to noise disturbances in nearby areas. Overall, the fitness center is described as functional for basic cardio workouts but may not meet the expectations of all travelers.
Family
The Best Western Mornington Hotel Hyde Park receives mixed reviews regarding its suitability for families with children. On the positive side, many guests appreciated the hotel's family-friendly environment, describing it as good for families and friendly to children. The location was often highlighted as perfect for family stays, ideal for exploring the surrounding area.
Several reviews mentioned the family room as a major perk with mentions of beautiful, spacious accommodations and separate sleeping areas for kids and adults. These family rooms helped some guests, including those with young children, have an enjoyable stay. Return visits by some families suggest a satisfactory experience overall.
However, there were also several concerns. Many guests found the standard rooms too small to comfortably accommodate a family of four. Specific complaints noted narrow rooms and minimal amenities for children. Some families even had to book another hotel due to limited availability of suitable family rooms. Additionally, issues such as broken air conditioning in the family room also detracted from the overall experience.
Despite these issues, the hotel's general family-friendly stance and location make it a viable option for families, especially those who secure the larger family rooms. The hotel's proximity to attractions and its overall welcoming atmosphere for children are consistent highlights.
Nightlife
Situated near the lively nightlife scene, Best Western Mornington Hotel Hyde Park offers guests convenient access to numerous restaurants, pubs and popular nightspots. The hotel is strategically located in a quieter neighborhood, ensuring a peaceful stay while still being close to the action with night pubs and clubs within walking distance. Though the staff may have limited experience with alcoholic beverages, the overall location makes it an excellent choice for those looking to explore the vibrant nightlife nearby.
4 Star
The Best Western Mornington Hotel Hyde Park has garnered mixed reviews regarding its four-star rating and facilities. While some guests laud its modern look, perfect location near renowned landmarks and good value for money, others feel it does not meet the four-star standards. Positive comments highlight the friendly staff, comfortable rooms and clean bathrooms, contributing to an overall pleasant experience. However, several reviewers note deficiencies such as old facilities, low water pressure, a broken heater and insufficient room cleaning. Some guests were also disappointed by the lack of European standard socket converters and felt the hotel fell short of Best Western's usual quality. Despite these criticisms, the hotel’s amenities and prime location might still make it a convenient choice for certain travelers.
Business
The Best Western Mornington Hotel Hyde Park is a business-class hotel that offers several amenities catering to business travelers. Its prime location makes it convenient for business meetings and conferences with the hotel providing suitable spaces such as meeting rooms and a library bar perfect for dinners and business lunches. The hotel's strong wifi and comfortable working environment underpin its business-friendly credentials, although some reviews note that the wifi could be improved for business travelers and additional outlets for charging devices would be beneficial.
The front desk staff receives praise for their friendliness, contributing to a welcoming atmosphere. Despite the hotel's boutique nature and high room quality, some guests find the rooms to be small and the temperature control to be subpar. However, the value for money is generally regarded as good with some business-related amenities standing out in particular.
Overall, the Best Western Mornington Hotel Hyde Park is well-regarded among business travelers for its convenient location, business-oriented facilities and friendly service, making it a recommended choice for those with high pressure jobs.
No, Best Western Mornington Hotel Hyde Park doesn't have any pool.
No, a spa isn't available at Best Western Mornington Hotel Hyde Park.
No, Best Western Mornington Hotel Hyde Park doesn't allow dogs.
No, parking facilities aren't available at Best Western Mornington Hotel Hyde Park.
Yes, Best Western Mornington Hotel Hyde Park has a gym.