Hampton by Hilton London Waterloo

London 51.50150200, -0.10869400 , 157 Waterloo Road (Show on Map)
8.2
Very Good


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Summary of reviewsHampton by Hilton London Waterloo stands out for its excellent location in a prime part of London, just a short walk from Waterloo Station. This central position allows easy access to major attractions such as the London Eye, Big Ben and Westminster. The neighborhood is lively yet not overly crowded, offering tranquility and convenience with many transport options and an abundance of nearby restaurants, cafes and shops.

The breakfast experience is frequently praised for its variety, featuring both traditional British dishes and continental options. Guests appreciate the delicious, fresh and fulfilling meals with attentive, friendly staff. However, the breakfast area can become crowded during peak times and there's some room for improvement in food temperature and variety, especially for hot items and vegetarian choices.

Dinner at the hotel receives mixed reviews. Some guests speak highly of the tasty, reasonably priced food and enjoyable snacks in the bar area. However, others have encountered slow room service, overcooked dishes and a noisy dining environment. The friendly staff and relaxed atmosphere earn positive mentions, though the dinner menu could benefit from more diversity.

The hotel rooms are well-regarded for their cleanliness, comfort and modern amenities. Guests enjoy the stunning city views, cozy decor and noise insulation that promises a good night's sleep. While rooms are generally clean and well-maintained, some guests find them small, especially for larger groups and miss amenities like fridges. Occasionally, minor maintenance issues and temperature control problems arise.

Cleanliness is a strong attribute with high standards maintained throughout the hotel. Daily housekeeping ensures that rooms and communal areas, including the bathrooms, are kept immaculate and fresh, contributing positively to the guest experience.

The staff at Hampton by Hilton London Waterloo are frequently commended for their friendliness, helpfulness and professionalism. The reception, bar and front desk teams receive high marks for their efficiency and courteous interactions, although a few reports mention that service can sometimes be inconsistent or overly busy.

The WiFi service receives mixed reviews. While it’s available for free throughout the hotel and works well for some, others report frequent connectivity issues and slow speeds, indicating a need for improvement in this area.

The gym is viewed positively for being well-equipped and maintained, although it is on the smaller side. It offers a clean space for workouts but can occasionally be unavailable due to maintenance and the variety of equipment could be expanded.

For families, the hotel offers a welcoming atmosphere and family-friendly services. Spacious and cozy family rooms, coupled with a variety of breakfast options, make stays comfortable. The staff's attentive and accommodating nature further enhances the experience for families with children.

The hotel's lively surrounding nightlife scene is another highlight. There are numerous bars, pubs and restaurants nearby, all within easy reach. The combination of vibrant local nightlife and a peaceful environment ensures that guests can enjoy the best of both worlds.

In summary, Hampton by Hilton London Waterloo garners positive reviews for its central location, cleanliness, friendly staff and family-friendly amenities. While breakfast is generally well-received, dinner experiences and WiFi connectivity show room for improvement. The hotel offers a comfortable, convenient base for exploring London and enjoying the city's vibrant atmosphere.
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Categories
Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types
Twin Room with City View With a view over the city, this room also features free Wi-Fi, a flat-screen HD TV and an en-suite shower. Tea/coffee making facilities and a work desk are also provided.

Twin Room Free Wi-Fi, a flat-screen HD TV and an en-suite shower are featured in this room. Tea/coffee making facilities and a work desk are also provided.

Queen Room Free Wi-Fi, a flat-screen HD TV and an en-suite shower are featured in this room. Tea/coffee making facilities and a work desk are also provided.

Queen Room with City View With a view over the city, this room also features free Wi-Fi, a flat-screen HD TV and an en-suite shower. Tea/coffee making facilities and a work desk are also provided.

Queen Room with Sofa Bed and City View With a view over the city, this room also features free Wi-Fi, a flat-screen HD TV and an en-suite shower. Tea/coffee making facilities and a work desk are also provided.

Queen Room with City View - Disability Access With views over the city, this room also features free Wi-Fi, a flat-screen HD TV and an en-suite shower. Tea/coffee making facilities and a work desk are also provided.

Queen Room with Sofa Bed Free Wi-Fi, a flat-screen HD TV and an en-suite shower are featured in this room. Tea/coffee making facilities and a work desk are also provided.

Queen Room - Mobility Access This queen room offers roll-in shower accessibility. There is a TV and a working desk provided.

Family Connecting Rooms This family room provides a flat-screen TV. The unit offers 3 beds.

Premium Queen Room The double room features air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a TV. The unit has 1 bed.

Guest Reviews
8.2
Very Good
Location
Situated in a prime area, Hampton by Hilton London Waterloo is a favorite for many travelers due to its excellent and central location. The hotel is just a short walking distance from Waterloo Station, making it incredibly convenient for commuting around the city and accessing major attractions like the London Eye, Big Ben and Westminster. The neighborhood is vibrant yet not overwhelmingly busy, offering a mix of tranquility and ease of access to the bustling city center.

The proximity to multiple transport options such as buses, the Tube and national rail services makes it an ideal base for exploring London. Guests appreciated the straightforward connections to both the South Bank and renowned theatres like the Old Vic. For those interested in sightseeing, the hotel’s location allows for easy walks to many iconic landmarks and cultural venues.

Staying at this hotel means guests are never far from restaurants, cafes and shops, enhancing the overall convenience. The friendly and accommodating staff, along with clean rooms and a variety of breakfast choices, consistently receive high marks from visitors. Its combination of comfort, accessibility and value for money renders it a superb choice for anyone looking to make the most of their London visit.

Breakfast
The breakfast experience at the Hampton by Hilton London Waterloo consistently garners positive feedback from guests, despite a few areas for improvement. Overall, the breakfast is praised for its variety, offering both traditional British dishes and continental options and includes hot and cold items, fresh fruits, pastries, cereals and yogurt. Many guests find the breakfast delicious, fresh and fulfilling with special mentions of the attentive and friendly staff.

However, some reviews note that the breakfast area can become overcrowded and chaotic during peak times, making it difficult to find seating and leading to occasional shortages of certain items. A few guests also mentioned that the hot food options could be warmer and the vegetarian options more diverse. Additionally, there are reports of limited variety in breakfast choices, leading to a repetitive experience for some.

Despite these issues, the complimentary breakfast is generally seen as a great addition, offering excellent value for money and setting guests up well for the day. The staff's efforts to keep the buffet well-stocked and clean are appreciated, contributing positively to the overall breakfast experience.

Dinner
Hampton by Hilton London Waterloo offers a mix of experiences when it comes to dining, as reflected in the guest reviews. The hotel restaurant is generally well-regarded for its breakfast, consistently praised for its variety and taste. Guests particularly appreciate the ample options and delicious food with standout mentions for the scrambled eggs and the generally great breakfast service.

Dinner at the hotel restaurant receives a mixed reception. There are positive remarks about the food being very good and reasonably priced with specific praise for tasty pizza and chicken nuggets. The bar area is noted for serving good snacks and light bites and guests have enjoyed the relaxed atmosphere for drinks and snacks.

However, some reviews indicate that the evening dining experience can be less satisfactory. Complaints include slow room service, overcooked fish and chips and burned steak. A few guests found the dinner options mediocre and the food not very tasty. The restaurant can also be busy and noisy, particularly due to its open design and proximity to the lobby.

While the staff is frequently mentioned as friendly and the bar service as great, the dining facilities might benefit from a larger space and a more varied menu, especially for kids and vegetarians. Overall, the restaurant is recommended by some for its dinner offerings, but others suggest looking elsewhere for a more consistent evening meal experience.

Rooms
The rooms at the Hampton by Hilton London Waterloo have received positive feedback for their cleanliness, comfort and modern amenities. Guests appreciated the stunning views from some rooms, particularly of landmarks like the London Eye and the Shard. The rooms are described as cosy and quiet with comfortable beds and effective noise insulation ensuring a peaceful stay. The modern decor and well-set-up rooms with amenities like kettles and city views are highlighted. Larger rooms and those with a spacious bathroom were particularly praised, providing ample space and a pleasant layout.

However, there were some recurring issues noted by guests. Many found the room sizes to be on the smaller side, especially for three people or those with large suitcases. There were complaints about the lack of fridges and minibars and minor maintenance issues such as faulty air conditioning and wear and tear were mentioned. Some guests also experienced problems with room temperatures, either too cold or too hot and the inability to open windows added to the discomfort. Additionally, certain rooms were reported as outdated or in need of a facelift and the availability of electric sockets in the bathrooms was a concern for a few.

Overall, despite a few inconveniences, the general consensus is that the rooms are comfortable, clean and provide a good night's sleep, making them a solid choice for travelers looking for convenience and modern comfort in the heart of London.

Beds
At Hampton by Hilton London Waterloo, guests have diverse opinions about the beds. Many reviews highlight the comfort of the beds, describing them as very comfortable, extremely comfortable and even fantastic. The hotel provides a nice selection of pillows, which some guests appreciate. The beds are often noted as being clean and tidy with fresh linens and modern bedding.

However, there are noticeable discrepancies in bed comfort experiences among different guests. While some beds are described as soft, plush and cozy, others are noted to be firm or even exceedingly hard and uncomfortable. Specific mentions include mattresses that are saggy or have springs felt through, prompting some guests to suggest that the beds could use replacing. Sofa beds, in particular, receive frequent criticism for being hard and uncomfortable, sometimes likened to a rollaway cot.

Size-wise, the beds are generally praised for being spacious with comfortable and large beds featuring prominently in the reviews. Yet, there are occasional complaints about small bed sizes and beds being too firm or lumpy. Instances of poor mattress conditions and even bed bugs were reported by a few guests, although these appear to be isolated cases.

In summary, while many guests find the beds at Hampton by Hilton London Waterloo to be clean and comfortable, there are significant variations in personal comfort levels. The varied opinions suggest that while some beds offer a perfect night's sleep, others may fall short of expectations.

Cleanliness
The Hampton by Hilton London Waterloo consistently receives high praise for its cleanliness, making it a standout choice for travelers prioritizing hygiene. Guests frequently note that the hotel is clean and tidy throughout with daily housekeeping ensuring rooms are maintained to a very high standard. The rooms are described as spotlessly clean, immaculate and exceptionally tidy, contributing to a comfortable stay. The bathrooms also meet the high cleanliness standards, often described as modern and very clean. Additionally, the communal areas of the hotel, including the lobby and dining spaces, are kept clean, adding to the overall positive impression.

However, not all reviews were unanimous in their praise. A few guests mentioned issues such as stained sofas, untouched carpets and occasional lapses in cleaning quality. Despite these isolated remarks, the overwhelming majority of guests find the cleanliness of Hampton by Hilton London Waterloo to be excellent, consistently noting the hotel's clean and modern appearance. This consistent attention to cleanliness provides a comfortable and welcoming environment for visitors.

Staff
Hampton by Hilton London Waterloo has received predominantly positive feedback regarding its staff from confirmed guest reviews. Many guests have highlighted the helpfulness of the hotel staff, noting them to be friendly, approachable and accommodating. The reception staff, in particular, are frequently mentioned for their efficiency, professionalism and welcoming demeanor with some guests singling out individuals for exceptional service.

Bar and front desk teams are also praised for their courteous and kind interactions. Despite instances of staff being busy with calls or seeming overworked, this has not detracted significantly from the overall positive reception. Some guests appreciated the staff’s readiness to offer assistance with taxis, luggage storage and room changes, alongside providing useful local tips.

Nevertheless, there have been occasional criticisms. A few reviews cited unprofessional or unresponsive behavior, particularly from the reception staff and some guests felt certain staff members were not as attentive or courteous as expected. Issues with service inconsistency and communication were also noted but did not overshadow the numerous commendations.

Overall, the Hampton by Hilton London Waterloo staff are recognized for maintaining a hospitable and pleasant environment, contributing to a welcoming and comfortable stay for most guests.

Wi-Fi
Guests have found the WiFi service at Hampton by Hilton London Waterloo to be quite mixed. Positively, WiFi is available throughout the hotel, including in both rooms and public areas and it is provided free of charge. Some visitors noted that the WiFi signal was strong and the connection stable, describing it as effective and reliable at times with easy connectivity and satisfactory speeds. Several reviews indicated that the WiFi worked well everywhere without issues and was indeed very useful during their stay.

However, there were many comments highlighting the inconsistency and instability of the WiFi connection. Numerous guests experienced slow and weak signals, especially in their rooms with connectivity often dropping or being unreliable. Issues with internet speed were frequently mentioned, along with sentiments that the service needs improvement. Frustration with intermittent and patchy connections was common with some guests reporting the WiFi as almost non-existent after certain hours or within specific locations in the hotel. Despite some positive feedback, it is clear that improvements to the WiFi service would enhance the overall guest experience.

Gym
Hampton by Hilton London Waterloo offers a gym that receives a mix of feedback with several aspects standing out. The gym is well-equipped, clean and maintained well, which is a significant draw for guests looking for convenient workout options. Many reviews highlight that the gym is accessible and included in the stay, making it a valuable amenity for fitness enthusiasts.

Despite these positive points, there are some areas for improvement. The size of the gym is frequently mentioned as being small, although many find it still adequate and functional for a standard workout. There are mentions of the gym occasionally being under maintenance or not accessible at certain times, which can be inconvenient for early risers or those with tight schedules.

Some reviews note that the equipment, while mostly in good condition, sometimes lacks variety or proper maintenance, impacting the overall experience. Additionally, a few guests pointed out the absence of cleaning supplies to wipe down equipment, which is a minor but important aspect of gym hygiene.

Overall, the gym at Hampton by Hilton London Waterloo is seen as a positive addition to the hotel amenities, offering a clean, reliable space for exercise, despite its limited size and occasional maintenance issues.

Family
The Hampton by Hilton London Waterloo is highly praised as a family-friendly hotel, meeting the diverse needs of families on a trip to London. Guests appreciate its family-oriented services and kid-friendly atmosphere with provisions such as spacious and cozy family rooms that are well-suited for both smaller families of three and slightly larger groups of four with young children. The availability of ample breakfast options, including gluten-free choices for children, adds to the convenience for families.

The staff are particularly noted for their friendliness and attentiveness, often going the extra mile to accommodate family needs and even surprising children with delightful amenities like balloons and muffins on special occasions. Many families report a comfortable and enjoyable stay with children loving the hotel amenities and breakfast options.

While some reviews mention that the rooms can feel a bit small for three people and lack adequate storage, the overall consensus is that the hotel's accommodations are clean and comfortable, making family stays pleasant. The hotel’s family-friendly facilities and services, such as linked family rooms and clean family areas, contribute to a pleasant experience for families looking to explore London.

Nightlife
Hampton by Hilton London Waterloo offers guests an ideal location with a vibrant nightlife scene. The hotel is surrounded by numerous bars, pubs and restaurants, providing plenty of options for evening entertainment and dining. Visitors praise the convenience of having so many nightlife venues within close proximity, making it easy to find a spot to relax with a drink after a day of exploring. Despite being a central nightlife hub, the area remains quiet at night, allowing for restful sleep.

Many guests enjoy the beautiful city views, especially at night, adding to the charm of their stay. Additionally, the hotel is within walking distance of central London, making other nightlife areas easily accessible. Although the hotel's bar closes at 11 PM, there are still plenty of places nearby to find a drink later in the evening. The combination of a lively atmosphere and a peaceful night's rest makes Hampton by Hilton London Waterloo a favored choice for travelers seeking both excitement and comfort.

3 Star
Hampton by Hilton London Waterloo offers a solid three-star experience, meeting the standard expectations for its rating. The hotel's location is highly praised, making it a great base for exploring central London. Guests find that the three-star facilities and services are generally satisfactory, from adequate WiFi and business-friendly amenities to clean rooms and bedding.

The hotel features clean and newly furnished rooms, providing a reasonable room size for central London prices. Despite some initial room issues for a few guests, the overall experience improved with room changes. While there are no microwaves, fridges or spirit bars onsite and some rooms may lack bathrobes and slippers, the hotel compensates with its offering of a great breakfast selection and friendly service.

Although a bit pricey for what it is, the value for money is considered good, especially in a city as expensive as London. The three-star standard is largely met with clean accommodation and basic amenities, making it a decent choice for travelers looking for an affordable stay with a three-star classification. However, a few maintenance issues, like cracked bathroom sinks and blockages, did detract from some guests' experiences. Despite these minor inconveniences, the hotel remains a good option for a comfortable and pleasant stay.

Business
Hampton by Hilton London Waterloo stands out as a solid choice for business travelers. The rooms are consistently praised for being clean, functional and well-maintained, offering a comfortable environment for business stays. The hotel provides a range of business amenities and services, including conference meeting rooms, business hubs and accessible business areas. These facilities are described as clean, well-equipped and suitable for conducting workshops or meetings. The business Wi-Fi is adequate and the staff is noted for being helpful, ensuring that business needs are efficiently catered to.

The hotel's location is another significant advantage with easy access to business districts and tourist attractions alike, making it well-suited for those balancing work and sightseeing. Although some reviewers mention the absence of a dedicated business center and feel that certain business room amenities are lacking, the overall consensus is that the business facilities provided are good and meet the essential needs of travelers.

Additionally, the hotel's restaurant services also cater to business travelers, further enhancing the convenience of staying here. Despite a few reservations about value for money, particularly concerning specific business services, the general sentiment is positive, highlighting the hotel's effective delivery of business-friendly features and its suitability for business trips.

Accessible
Hampton by Hilton London Waterloo consistently receives positive feedback regarding its accessibility for guests with disabilities. The hotel offers a comprehensive range of accessible features, including rooms with accessible showers and amenities, wheelchair ramps and easily navigable pathways. Guests noted that the accessibility of the building, elevators and doors is well-maintained and managed, making the overall stay comfortable.

The proximity of the hotel to major transport links, like Waterloo and Southwark stations, as well as bus stops and the underground, adds to its convenience. The location is ideal for exploring key attractions such as the London Eye, Buckingham Palace and St Thomas' Hospital with many central London sites within walking distance. Although the hotel does not provide car parking, its close proximity to public transport options makes it a favorable choice for visitors.

While there were a few mentions of rooms or lifts that were not easily accessible, the general consensus indicates that the hotel excels in providing accessible accommodations and services. This makes it a suitable option for disabled guests seeking a convenient and comfortable stay in London.


No, Hampton by Hilton London Waterloo doesn't have any pool.

No, a spa isn't available at Hampton by Hilton London Waterloo.

No, Hampton by Hilton London Waterloo doesn't allow dogs.

No, parking facilities aren't available at Hampton by Hilton London Waterloo.

Yes, Hampton by Hilton London Waterloo has a gym.

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