JW Marriott Grosvenor House London
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Summary of reviewsNestled in the heart of London, JW Marriott Grosvenor House offers a blend of luxury and accessibility. Its prime location, directly across from Hyde Park and minutes away from major shopping streets and attractions, is often highlighted as a significant advantage. Guests enjoy the tranquil yet central position, providing easy access to essential services and tourist spots. The hotel’s atmosphere, complemented by its cleanliness and luxurious decor, ensures a memorable stay.
The breakfast experience is widely praised for its variety, quality and attentive service. Guests describe the meal as fantastic with ample choices to suit different preferences. Despite a few concerns regarding additional charges and space in deluxe suites, the breakfast significantly contributes to the positive overall experience. Dinner services receive mixed feedback with commendations for the steakhouse and room service but some mentions of the need for reservations and occasional slow service. While the dining experience is generally good, pricing and service speed are areas noted for potential improvement.
The rooms reflect comfort and elegance with well-thought-out touches like daily refills of the minibar and twice-daily cleaning. Spaciousness and cleanliness are emphasized, though comments regarding the small size of some rooms and outdated furnishings suggest a need for updates and renovations. The Executive Lounge adds value to the luxurious feel, enhancing comfort.
Cleanliness throughout the hotel is consistently praised with meticulous housekeeping efforts maintaining high standards. Although some areas may feel a bit dated, the overall pristine condition of rooms and common spaces reassures a pleasant, hygienic experience.
The staff significantly enhance the overall experience with their friendliness, attentiveness and professionalism. Commendations for specific personnel and concierge services underline the exceptional service quality. Minor concerns about communication do not overshadow the overwhelmingly positive feedback.
Guests appreciate the fast and reliable free Wi-Fi available in both rooms and common areas, contributing to a seamless online experience. The gym is also well-regarded, offering modern amenities and 24-hour access, despite occasional crowding.
Parking services receive mixed reviews. While valet parking is convenient, high costs and limited spaces are noted as drawbacks. The general consensus indicates room for improvement in parking management.
Families find the hotel welcoming and well-suited for a family getaway with sufficient room space and a pleasant environment. The vibrant nightlife around the hotel, along with internal social events, adds to the appeal for those seeking a lively atmosphere.
Beds receive mixed feedback with many guests enjoying comfortable and luxurious sleep while others report issues with mattress comfort and bed size. Despite these inconsistencies, the hotel generally maintains a high standard of comfort.
Overall, JW Marriott Grosvenor House London upholds its five-star reputation with a luxurious ambiance, exceptional service and prime location. While there are areas for improvement, the hotel delivers a compelling and high-quality experience, justifying its premium status.
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The breakfast experience is widely praised for its variety, quality and attentive service. Guests describe the meal as fantastic with ample choices to suit different preferences. Despite a few concerns regarding additional charges and space in deluxe suites, the breakfast significantly contributes to the positive overall experience. Dinner services receive mixed feedback with commendations for the steakhouse and room service but some mentions of the need for reservations and occasional slow service. While the dining experience is generally good, pricing and service speed are areas noted for potential improvement.
The rooms reflect comfort and elegance with well-thought-out touches like daily refills of the minibar and twice-daily cleaning. Spaciousness and cleanliness are emphasized, though comments regarding the small size of some rooms and outdated furnishings suggest a need for updates and renovations. The Executive Lounge adds value to the luxurious feel, enhancing comfort.
Cleanliness throughout the hotel is consistently praised with meticulous housekeeping efforts maintaining high standards. Although some areas may feel a bit dated, the overall pristine condition of rooms and common spaces reassures a pleasant, hygienic experience.
The staff significantly enhance the overall experience with their friendliness, attentiveness and professionalism. Commendations for specific personnel and concierge services underline the exceptional service quality. Minor concerns about communication do not overshadow the overwhelmingly positive feedback.
Guests appreciate the fast and reliable free Wi-Fi available in both rooms and common areas, contributing to a seamless online experience. The gym is also well-regarded, offering modern amenities and 24-hour access, despite occasional crowding.
Parking services receive mixed reviews. While valet parking is convenient, high costs and limited spaces are noted as drawbacks. The general consensus indicates room for improvement in parking management.
Families find the hotel welcoming and well-suited for a family getaway with sufficient room space and a pleasant environment. The vibrant nightlife around the hotel, along with internal social events, adds to the appeal for those seeking a lively atmosphere.
Beds receive mixed feedback with many guests enjoying comfortable and luxurious sleep while others report issues with mattress comfort and bed size. Despite these inconsistencies, the hotel generally maintains a high standard of comfort.
Overall, JW Marriott Grosvenor House London upholds its five-star reputation with a luxurious ambiance, exceptional service and prime location. While there are areas for improvement, the hotel delivers a compelling and high-quality experience, justifying its premium status.
Hotel with EV Charging Stations
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
Nestled in the heart of London, the JW Marriott Grosvenor House boasts an exceptional location that stands out in numerous guest reviews. This centrally situated hotel is lauded for its close proximity to some of the city's most iconic tourist attractions, including Hyde Park, Oxford Street, Regent Street and Bond Street. Guests can enjoy the peaceful yet strategic placement directly across from the expansive Hyde Park while still being minutes away from bustling shopping streets, restaurants and several tube stations including Marble Arch.
Reviewers consistently highlight the hotel's prime location as a significant advantage, offering convenient access to major attractions and essential services. The hotel's environment combines tranquility with accessibility, making it an ideal spot for both leisure and business travelers. Additionally, the superb location is complemented by the hotel’s cleanliness, luxurious decor and exceptional staff service, providing a well-rounded and memorable stay.
Guests appreciate the seamless experience of having everything within walking distance, sparing them the hassle of extensive travel within the city. Moreover, the hotel's position in a safe, secure and welcoming area further enhances its appeal. Whether wandering through the serene pathways of Hyde Park or indulging in shopping sprees on nearby streets, visitors find the location of JW Marriott Grosvenor House to be virtually perfect for an enriching London experience.
The breakfast at JW Marriott Grosvenor House London receives predominantly positive remarks from guests, who frequently commend the variety and quality of the offerings. Guests appreciate the option to order hot dishes and emphasize the delicious and gourmet nature of the meal, often describing it as fantastic, excellent and even artistic. The breakfast buffet is noted for being healthy, varied and clean with ample choice to satisfy different preferences. The staff's service during breakfast is consistently praised for being attentive and making guests feel welcome and special.
However, a few guests have mentioned areas for improvement, such as the desire for a more affordable, lighter breakfast option and concerns over space in deluxe suites. Occasionally, negative experiences are reported, primarily about the value and additional charges, which detract from some guests' overall satisfaction. Despite these occasional criticisms, the majority of reviews highlight the breakfast as a standout feature, contributing positively to their stay.
The dining experience at JW Marriott Grosvenor House London receives a mix of feedback from guests. Many highlight the positives, such as enjoying delicious food at the steakhouse and having fabulous desserts like cheesecake for special occasions. The service at the steakhouse is frequently praised for being wonderful and both the dinners and breakfasts there are appreciated. Room service also appears to be a strong point, characterized by its promptness and courteous delivery.
However, some guests mention challenges, including the need for prior reservations to dine at the hotel's restaurant, which can be frustrating for those staying at the hotel. Others point out issues with the steakhouse being the only bar, as well as the slow service in the restaurant at times. Pricing is another concern with some guests feeling that dishes like pizzas were overpriced and of poor quality. Overall, while there are standout elements in the dining experience at the JW Marriott Grosvenor House London, certain areas could benefit from improvement.
JW Marriott Grosvenor House London offers guests a blend of comfort and elegance in its rooms, fitting beautifully with the stylish reception area and engaging staff. Many guests commend the spaciousness and cleanliness of the rooms, often noting the classic and beautiful decor. The minibar, refilled daily with coffee and biscuits and the twice-daily room cleaning add thoughtful touches to the stay.
The Executive Lounge experience receives high praise for its value, further enhancing the luxurious feel. Beds are described as extremely comfortable and some rooms feature a lovely rollaway bed and spacious bathrooms.
However, there are consistent comments regarding the small size of some rooms with multiple guests finding them too small for the price. Issues such as outdated furnishings, small bathrooms and occasional noise have also been mentioned. Some rooms are being described as old with necessary updates and renovations suggested.
Service remains a strong point with staff often praised for their excellent and responsive service, promptly addressing issues such as room changes. The hotel's prime location is an additional highlight, providing convenience alongside comfort.
Overall, while the hotel delivers on luxury and service, some room refurbishments and size accommodations would significantly enhance the guest experience.
The reviews of the beds at JW Marriott Grosvenor House London present a mixed picture. Many guests found the beds to be comfortable with some describing them as cozy, big and even luxurious. In particular, the twin bedroom's king bed and the roll-out beds received favorable feedback for comfort. People appreciated coming back to a comfortable bed after a day of exploring London and some compared the experience to sleeping on a big marshmallow.
However, the reviews also included several negative remarks. A number of guests noted that the mattresses and pillows were not comfortable with some describing the beds as very hard or too small for two adults. Specific complaints about single beds mentioned their narrowness and short length. Some guests encountered issues such as old beds, damp bedding and even broken beds. The discomfort of the beds seems to be inconsistent, as some reviewers had a highly satisfactory sleep experience, while others did not find the beds to meet their standards. Overall, while comfort is noted by many, there is evidently room for improvement to ensure a consistently restful night for all guests.
The 'JW Marriott Grosvenor House London' boasts a high level of cleanliness that is consistently praised by guests. The rooms are described as spacious, clean and beautiful in a classic style, ensuring a comfortable stay. Despite some comments about the hotel’s decor being a bit outdated, the cleanliness remains immaculate throughout with rooms being cleaned twice a day and attended to with great attention to detail. Housekeeping efforts are noted to be professional and excellent, maintaining a superb level of cleanliness overall. Although there are mentions of some areas of the hotel feeling old and a need for minor updates, the modern and fresh appearance of the rooms compensates for it. The pristine condition of sheets and towels has also been highlighted, further emphasizing the hotel's commitment to cleanliness. Overall, the hotel's dedication to maintaining immaculate conditions ensures a pleasant and hygienic experience for its guests.
The reviews of the JW Marriott Grosvenor House London highlight the excellence and friendliness of the hotel staff. Guests consistently praised the wonderful and helpful nature of the staff, noting that they were greeted by magnificent personnel. The check-in experience was particularly commendable with several mentioning the lovely and efficient check-in team. The receptionists were described as warm, caring and exceptionally polite.
The concierge services stood out as some of the best, providing helpful and attentive support throughout the guests' stays. Specific staff members like Yvonne, Filippo and Taha received individual mentions for their outstanding service. Despite a few isolated mentions of poor communication and unattended calls, the overall sentiment remained highly positive.
Guests appreciated the personalized attention and went out of their way to commend the staff for making them feel welcome and special. The hotel's executive lounge access, though occasionally noted as missed during check-in and the meeting rooms also received mentions. Housekeeping staff were also acknowledged for their efficiency and courteousness.
Overall, the staff at JW Marriott Grosvenor House London were spotlighted for their friendliness, attentiveness and professionalism, significantly enhancing the guest experience.
The JW Marriott Grosvenor House London receives overwhelmingly positive feedback for its WiFi service with guests frequently praising it as fast, reliable and hassle-free. Free Wi-Fi is available in both rooms and common areas, which many guests found advantageous, especially those needing to work during their stay. The speed of the Wi-Fi is generally described as decent or good, contributing to a seamless online experience. However, some issues were noted, such as less reliable connectivity and weak signals in certain rooms and parts of the hotel, along with occasional spotty coverage in the lobby. While some guests encountered challenges reaching hotel services via phone, the availability of high-speed internet mostly compensates for these lapses in communication.
The gym at JW Marriott Grosvenor House London receives high marks for being well-equipped and spacious, featuring modern amenities and essential equipment. Guests appreciate the convenience of 24-hour access and the facility is noted to be clean and well-maintained. Wi-Fi availability inside the gym is an added advantage, along with helpful staff who enhance the overall experience. Though the gym can become crowded in the mornings, the well-organized layout ensures a decent workout environment. Overall, the gym facilities are highly regarded by visitors.
Guests at the JW Marriott Grosvenor House London have expressed mixed feelings about the hotel's parking situation. On the positive side, the hotel offers convenient valet parking services, which some guests found quick and accessible. Additionally, it is possible to find nearby parking, though it might come at a premium. However, several reviews highlight areas for improvement. Many guests noted that the cost of parking is quite high and that the hotel’s parking facilities are limited with a small car park that is sometimes difficult to find. There were also concerns about the parking not being well signposted and the necessity to rely on costly nearby parking lots. While valet services are available, the general consensus is that parking could be better managed and perhaps ought to be free or at least less expensive. It's clear that while there are some convenient options, the overall parking experience leaves room for enhancement.
JW Marriott Grosvenor House London is well-regarded for its welcoming and pleasant family-friendly atmosphere, making it a recommendable choice for those traveling with children. Families often find the rooms comfortable and the space sufficient, even when accommodating multiple pieces of luggage. The hotel offers family rooms that cater specifically to the needs of families, providing a memorable and enjoyable stay. Guests appreciate the pleasant environment and often return for special occasions such as birthdays, further highlighting the positive experience. Although there are varied opinions about the hotel's suitability for families, many guests speak positively about the comfort and fun, emphasizing that it is an excellent option for a family getaway where the kids also have a great time.
Located opposite Hyde Park, the nightlife around JW Marriott Grosvenor House London is vibrant and lively. Guests can enjoy a healthy and varied breakfast buffet before exploring the nearby pubs and bars. The hotel itself offers non-stop drinks and holds parties, making it a social hotspot where you can meet a lot of great people. With a range of excellent nightlife options in close proximity, guests have ample opportunities to go out and experience the bustling scene.
JW Marriott Grosvenor House London exudes five-star luxury and sets a high standard for a premium hotel experience. Guests consistently remarked on the hotel's luxurious ambiance and its central location, making it a highly recommended choice for travelers seeking opulence. Many commented on the top-notch service and the quality of the rooms, which genuinely embody the essence of five-star accommodation.
Reviewers often highlighted the hotel's stunning and high-end atmosphere, affirming that it truly lives up to its renowned five-star reputation. Despite the higher cost, visitors felt that the experience and amenities justified the expense. The overall sentiment suggests that the hotel delivers a definitive five-star experience, leaving guests impressed with its luxury and excellence.
However, it is worth noting that some feedback mentioned inconsistencies in service with a few incidents falling short of the expected five-star standard. Despite these occasional shortcomings, the overwhelming consensus is that JW Marriott Grosvenor House London remains one of the best hotels in the area, consistently providing an excellent five-star experience for its guests.
The JW Marriott Grosvenor House London stands out as an ideal choice for business travelers due to its central location and comprehensive business facilities. Guests have found the hotel's conference and meeting rooms to be excellent and well-suited for business purposes. The business lounge and its schedule add to the convenience for those attending conferences or meetings. The hotel is regularly recommended for business trips and meetings, praised for its business-friendly environment.
Long-time patrons appreciate the helpful and friendly staff, who have built a reputation for being efficient and solicitous towards business needs. With services tailored to meet the demands of business professionals, the hotel fosters a productive atmosphere conducive to business activities. Overall, the JW Marriott Grosvenor House London is recognized as a top choice for business engagements, meetings and conferences.
For couples seeking an unforgettable honeymoon experience, JW Marriott Grosvenor House London presents a range of appealing features. Guests have highlighted the availability of a dedicated honeymoon suite and specific honeymoon packages, creating a romantic atmosphere for newlyweds. Many reviews commend the hotel as newlywed friendly and great for honeymoon stays with specific mentions of memorable and special nights. However, it's important to note that some have found the venue not entirely suitable for a honeymoon. Despite this, a significant number highly recommend the hotel for a honeymoon, emphasizing the overall positive experiences honeymooners can enjoy.
JW Marriott Grosvenor House London offers an exquisite experience, defined by a high level of luxury throughout its premises. The rooms and bathrooms exude a sense of opulence, creating a relaxing and luxurious atmosphere. From the plush and upscale accommodations to the luxurious dining and amenities, every aspect is designed to enhance comfort and elegance. Guests have noted the hotel's luxurious vibe and ambiance, underpinned by superior facilities and a very premium service standard. Located in a prime area, the hotel ensures a safe environment by restricting lift access to residents only. This prestigious establishment stands out as one of London's finest hotels, scrupulously maintaining five-star quality and cleanliness, guaranteeing a luxurious and comfortable stay for its guests.
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Location
Reviewers consistently highlight the hotel's prime location as a significant advantage, offering convenient access to major attractions and essential services. The hotel's environment combines tranquility with accessibility, making it an ideal spot for both leisure and business travelers. Additionally, the superb location is complemented by the hotel’s cleanliness, luxurious decor and exceptional staff service, providing a well-rounded and memorable stay.
Guests appreciate the seamless experience of having everything within walking distance, sparing them the hassle of extensive travel within the city. Moreover, the hotel's position in a safe, secure and welcoming area further enhances its appeal. Whether wandering through the serene pathways of Hyde Park or indulging in shopping sprees on nearby streets, visitors find the location of JW Marriott Grosvenor House to be virtually perfect for an enriching London experience.
Breakfast
However, a few guests have mentioned areas for improvement, such as the desire for a more affordable, lighter breakfast option and concerns over space in deluxe suites. Occasionally, negative experiences are reported, primarily about the value and additional charges, which detract from some guests' overall satisfaction. Despite these occasional criticisms, the majority of reviews highlight the breakfast as a standout feature, contributing positively to their stay.
Dinner
However, some guests mention challenges, including the need for prior reservations to dine at the hotel's restaurant, which can be frustrating for those staying at the hotel. Others point out issues with the steakhouse being the only bar, as well as the slow service in the restaurant at times. Pricing is another concern with some guests feeling that dishes like pizzas were overpriced and of poor quality. Overall, while there are standout elements in the dining experience at the JW Marriott Grosvenor House London, certain areas could benefit from improvement.
Rooms
The Executive Lounge experience receives high praise for its value, further enhancing the luxurious feel. Beds are described as extremely comfortable and some rooms feature a lovely rollaway bed and spacious bathrooms.
However, there are consistent comments regarding the small size of some rooms with multiple guests finding them too small for the price. Issues such as outdated furnishings, small bathrooms and occasional noise have also been mentioned. Some rooms are being described as old with necessary updates and renovations suggested.
Service remains a strong point with staff often praised for their excellent and responsive service, promptly addressing issues such as room changes. The hotel's prime location is an additional highlight, providing convenience alongside comfort.
Overall, while the hotel delivers on luxury and service, some room refurbishments and size accommodations would significantly enhance the guest experience.
Beds
However, the reviews also included several negative remarks. A number of guests noted that the mattresses and pillows were not comfortable with some describing the beds as very hard or too small for two adults. Specific complaints about single beds mentioned their narrowness and short length. Some guests encountered issues such as old beds, damp bedding and even broken beds. The discomfort of the beds seems to be inconsistent, as some reviewers had a highly satisfactory sleep experience, while others did not find the beds to meet their standards. Overall, while comfort is noted by many, there is evidently room for improvement to ensure a consistently restful night for all guests.
Cleanliness
Staff
The concierge services stood out as some of the best, providing helpful and attentive support throughout the guests' stays. Specific staff members like Yvonne, Filippo and Taha received individual mentions for their outstanding service. Despite a few isolated mentions of poor communication and unattended calls, the overall sentiment remained highly positive.
Guests appreciated the personalized attention and went out of their way to commend the staff for making them feel welcome and special. The hotel's executive lounge access, though occasionally noted as missed during check-in and the meeting rooms also received mentions. Housekeeping staff were also acknowledged for their efficiency and courteousness.
Overall, the staff at JW Marriott Grosvenor House London were spotlighted for their friendliness, attentiveness and professionalism, significantly enhancing the guest experience.
Wi-Fi
Gym
Parking
Family
Nightlife
5 Star
Reviewers often highlighted the hotel's stunning and high-end atmosphere, affirming that it truly lives up to its renowned five-star reputation. Despite the higher cost, visitors felt that the experience and amenities justified the expense. The overall sentiment suggests that the hotel delivers a definitive five-star experience, leaving guests impressed with its luxury and excellence.
However, it is worth noting that some feedback mentioned inconsistencies in service with a few incidents falling short of the expected five-star standard. Despite these occasional shortcomings, the overwhelming consensus is that JW Marriott Grosvenor House London remains one of the best hotels in the area, consistently providing an excellent five-star experience for its guests.
Business
Long-time patrons appreciate the helpful and friendly staff, who have built a reputation for being efficient and solicitous towards business needs. With services tailored to meet the demands of business professionals, the hotel fosters a productive atmosphere conducive to business activities. Overall, the JW Marriott Grosvenor House London is recognized as a top choice for business engagements, meetings and conferences.
Honeymoon
Luxury
No, JW Marriott Grosvenor House London doesn't have any pool.
No, a spa isn't available at JW Marriott Grosvenor House London.
No, JW Marriott Grosvenor House London doesn't allow dogs.
Yes, parking facilities are available at JW Marriott Grosvenor House London.
Yes, JW Marriott Grosvenor House London has a gym.
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