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Summary of reviewsThe Red Lion Hotel Kelso receives generally positive reviews for its location, which is frequently highlighted as a significant advantage. Guests appreciate its proximity to key areas such as Longview, Kelso and attractions like Mt St. Helens. The location is convenient for accessing local events, sports tournaments, restaurants and activities with easy access from the highway and efficient parking in a safe area. Additional perks include an outdoor pool, enhancing its appeal.
Breakfast opinions vary widely among guests. Some praise the variety and quality of offerings, including hot options like eggs and bacon, while others critique the sparse selection, poor presentation and inconsistent availability. The experience can be hit-or-miss and guests might want to have alternative plans for breakfast.
Room experiences are mixed. Many guests appreciate the spaciousness and comfort of the rooms, particularly the beds, describing them as comfortable and clean. However, cleanliness and maintenance issues are recurrent problems with reports of dirty bathrooms, musty smells, inadequate vacuuming and outdated interiors. Some rooms were not ready upon check-in or had non-functional amenities, leading to frustrations for some guests.
Cleanliness concerns extend beyond the rooms, affecting the overall impression of the facility. While some areas like the front entry and breakfast area are maintained to a reasonable standard, numerous guests encountered significant issues such as stained carpets, mold and uncleaned areas with food residue. Understaffing and ongoing construction also contribute to the negative perception of cleanliness.
Despite these challenges, the hotel staff receive high praise for their friendliness and helpfulness. Guests often describe the personnel as nice, friendly and accommodating with many noting the efforts of receptionists, bartenders and desk clerks. Although there are occasional negative encounters, the general sentiment towards the staff is overwhelmingly positive.
In summary, while the Red Lion Hotel Kelso shines with its convenient location and friendly staff, potential visitors should be aware of variability in breakfast quality and room cleanliness. By managing expectations, guests can enjoy a generally comfortable and practical stay.
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