Hilton Los Angeles-Universal City
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Hilton Los Angeles-Universal City receives commendable praise for its superb location, making it an ideal choice for visitors to Universal Studios Hollywood due to its short walk or quick shuttle ride to the park. Guests find the hotel's proximity to Universal Studios, CityWalk and other attractions in Los Angeles highly convenient, enhancing its appeal for families and theme park enthusiasts.
Breakfast at the hotel is generally appreciated for its variety and quality with many enjoying the delicious and extensive buffet. However, the high cost of breakfast with some rates reaching $35 per person, is a frequent complaint. The on-site Sierra Cafe adds convenience and while some find the breakfast pricing steep, the quality of service from friendly staff is often highlighted.
Dinner options receive positive reviews for the delicious food and quality service, although some guests find the menu limited and prices high. The restaurants and room service, while praised for their food, are considered pricey. The CityWalk nearby provides more affordable and diverse dining alternatives. Despite occasional dining issues, guests often enjoy their meals and the overall dining experience.
Rooms at the hotel are frequently described as spacious, comfortable and offering excellent views, notably overlooking Universal Studios. Cleanliness and well-appointed facilities contribute to a relaxing stay. However, some guests mention the need for modernization, citing dated decor and minor maintenance issues. Housekeeping is generally reliable, though occasional inconsistencies are noted.
Cleanliness throughout the hotel receives high marks with rooms often exceeding expectations in terms of tidiness and maintenance. There are sporadic complaints about minor issues such as peeling wallpaper and dusty surfaces, but overall, guests find the environment clean and well-kept.
The staff at Hilton Los Angeles-Universal City are commonly praised for their friendliness, professionalism and helpfulness. Individual staff members frequently receive commendations for exceptional customer service. While there are occasional reports of unhelpful interactions, the general sentiment is positive with many guests appreciating the welcoming and attentive atmosphere.
The Wi-Fi service, however, garners significant criticism due to the extra charges and unreliable connection. Guests are often frustrated by the lack of free in-room Wi-Fi and the high fees for internet access, which impacts their stay negatively.
The gym is viewed positively for its cleanliness and good equipment, although some note the small size and minor maintenance issues. Despite these, the gym is a well-regarded feature, complemented by the notable pool area. The pool is appreciated for its cleanliness, warm temperature and family-friendly environment, though occasional problems like over-chlorination and unexpected closures are mentioned.
Parking facilities are extensive and well-maintained, but the high daily fees are a major drawback for many guests. Despite the convenience of valet and electric vehicle charging stations, the cost is frequently deemed excessive.
The hotel is particularly favored by families, offering spacious rooms and easily accommodating family needs. Its close proximity to Universal Studios and the enjoyable pool area make it a repeat destination for many families, cementing its reputation as a family-friendly accommodation.
Overall, the Hilton Los Angeles-Universal City is highly recommended for its excellent location, comfortable rooms and friendly staff, despite some areas needing improvement such as breakfast pricing, dining variety, Wi-Fi service and parking fees.
Categories
Breakfast at the hotel is generally appreciated for its variety and quality with many enjoying the delicious and extensive buffet. However, the high cost of breakfast with some rates reaching $35 per person, is a frequent complaint. The on-site Sierra Cafe adds convenience and while some find the breakfast pricing steep, the quality of service from friendly staff is often highlighted.
Dinner options receive positive reviews for the delicious food and quality service, although some guests find the menu limited and prices high. The restaurants and room service, while praised for their food, are considered pricey. The CityWalk nearby provides more affordable and diverse dining alternatives. Despite occasional dining issues, guests often enjoy their meals and the overall dining experience.
Rooms at the hotel are frequently described as spacious, comfortable and offering excellent views, notably overlooking Universal Studios. Cleanliness and well-appointed facilities contribute to a relaxing stay. However, some guests mention the need for modernization, citing dated decor and minor maintenance issues. Housekeeping is generally reliable, though occasional inconsistencies are noted.
Cleanliness throughout the hotel receives high marks with rooms often exceeding expectations in terms of tidiness and maintenance. There are sporadic complaints about minor issues such as peeling wallpaper and dusty surfaces, but overall, guests find the environment clean and well-kept.
The staff at Hilton Los Angeles-Universal City are commonly praised for their friendliness, professionalism and helpfulness. Individual staff members frequently receive commendations for exceptional customer service. While there are occasional reports of unhelpful interactions, the general sentiment is positive with many guests appreciating the welcoming and attentive atmosphere.
The Wi-Fi service, however, garners significant criticism due to the extra charges and unreliable connection. Guests are often frustrated by the lack of free in-room Wi-Fi and the high fees for internet access, which impacts their stay negatively.
The gym is viewed positively for its cleanliness and good equipment, although some note the small size and minor maintenance issues. Despite these, the gym is a well-regarded feature, complemented by the notable pool area. The pool is appreciated for its cleanliness, warm temperature and family-friendly environment, though occasional problems like over-chlorination and unexpected closures are mentioned.
Parking facilities are extensive and well-maintained, but the high daily fees are a major drawback for many guests. Despite the convenience of valet and electric vehicle charging stations, the cost is frequently deemed excessive.
The hotel is particularly favored by families, offering spacious rooms and easily accommodating family needs. Its close proximity to Universal Studios and the enjoyable pool area make it a repeat destination for many families, cementing its reputation as a family-friendly accommodation.
Overall, the Hilton Los Angeles-Universal City is highly recommended for its excellent location, comfortable rooms and friendly staff, despite some areas needing improvement such as breakfast pricing, dining variety, Wi-Fi service and parking fees.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Pool Lap Lanes Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Hotel with Heated Pool
Guest Reviews
The Hilton Los Angeles-Universal City is praised extensively for its superb location, making it an ideal choice for visitors to Universal Studios Hollywood. Guests repeatedly highlight the hotel's proximity to the park with many noting it is just a short walk or a quick shuttle ride away. This convenience is a significant draw, as it allows easy access to Universal Studios, City Walk and other nearby attractions. The hotel’s strategic position also offers swift connections to Hollywood and other tourist destinations in Los Angeles. Families and theme park enthusiasts find the location perfect, adding to its appeal as a top accommodation choice for those looking to explore Universal Studios and its environs.
At the Hilton Los Angeles-Universal City, breakfast offerings have garnered a variety of reactions from guests. Many reviews highlight the impressive variety and quality with descriptors like "delicious," "very tasty," and "excellent" commonly appearing. The buffet, in particular, receives accolades for its extensive options, top quality and satisfying experience. Fresh fruits and vegetables, along with an array of choices, make the breakfast appealing for diverse pallets.
However, the pricing of the breakfast buffet has been a point of contention. Numerous guests feel it is exorbitantly priced with some rates cited as high as $35 per person. Complaints about feeling overcharged and that the buffet wasn't worth the price are frequent. There were also remarks about the additional charges for children’s meals, which some found unexpected.
Some visitors appreciated the convenience of the on-site cafe, Sierra Cafe, while others mentioned the drawbacks of not having breakfast included in their room rate. Guests did note the option to prepay for breakfast, which might alleviate some of the cost concerns. Despite the high price tag, the service quality, especially kudos to friendly staff members, remains commendable.
For travelers who might find the buffet cost-prohibitive, there are mentions of satisfactory nearby alternatives and practical grab-and-go breakfast options. Overall, while the quality of the breakfast at Hilton Los Angeles-Universal City is largely praised, the cost is frequently criticized, pointing to a need for better value alignment.
The Hilton Los Angeles-Universal City offers a variety of dining experiences with its restaurant and room service often receiving praise for the quality of food and service. The restaurant in the lobby particularly stands out as excellent with many guests noting that the food was delicious and the experience was worthwhile despite the high prices. Cafe Sierra's dinner service is highlighted as a treat, though it is also described as pricey. The food from room service often gets positive mentions for being delicious, although it, too, tends to be on the expensive side.
However, some guests found the dining options to be limited and often lacking in variety, particularly after breakfast hours. Vegans might find the offerings insufficient. There were complaints about the prices of the food and the quality not always meeting expectations with several reviews describing the food as overpriced or not very good. These pricing concerns extended to the bar, where drinks also come with a high price tag.
Casual dining options nearby are limited, causing some guests to bring their own snacks. However, the nearby City Walk offers several restaurant and fast food options, which guests found more affordable and satisfying. Outside dining facilities at the hotel received positive feedback for their atmosphere, notably due to live entertainment.
Guests enjoyed their dinners despite the cost and the room service was generally seen as fast and reliable, although there were occasional issues with food arriving cold or stale. The hotel's restaurant is often recommended, despite some mixed reviews about its value for money. Overall, while the food quality and dining experience at the Hilton Los Angeles-Universal City are generally appreciated, the high prices and limited variety might leave some guests seeking alternatives.
Nestled in the vibrant heart of Universal City, the Hilton Los Angeles-Universal City offers a diverse range of experiences in its rooms, often highlighted by travelers. A frequent compliment is the spacious and comfortable ambiance of the rooms, praised for their generous size and cleanliness, making them ideal for families and groups. The stellar views from higher floors, especially overlooking Universal Studios, are consistently noted as breathtaking, enhancing the overall stay.
Guests appreciate the well-appointed facilities, including comfortable beds and well-sized bathrooms, contributing to a relaxing environment. The cleanliness of the rooms, often described as immaculate, rarely goes unnoticed. However, some conflicting reviews regarding the hotel's upkeep exist. While many find the decor modern and amenities satisfactory, others feel the rooms are dated with occasional mentions of minor maintenance issues, such as old furniture, peeling wallpaper and air conditioning difficulties.
Reception and room service receive positive feedback for efficiency and friendliness, though some guests note lapses in housekeeping consistency. The hotel’s strategic location near Universal Studios and CityWalk adds great convenience, making it a popular choice for both leisure and business travelers.
In summary, the Hilton Los Angeles-Universal City boasts spacious, comfortable rooms with excellent views and a prime location, despite some areas in need of modernization and more consistent housekeeping standards. It remains a favored choice for visitors seeking a blend of comfort and convenience.
At the Hilton Los Angeles-Universal City, guests have voiced mixed opinions regarding the beds. Many appreciated the comfort with several reviewers describing them as comfy, super comfortable and the comfiest they’ve ever experienced. Cleanliness and spaciousness also received positive remarks, particularly the large beds and the plush, convenient bedding.
However, not all reviews were glowing. Multiple guests mentioned the beds being too small, not queen-sized as expected and at times more suitable for single occupancy rather than families. Some found the mattresses outdated, too soft or unbearably hard with descriptions of sunken sides and stiffness contributing to an uncomfortable sleep experience. Issues with sofa beds also emerged with many finding them uncomfortable and too soft for a restful night.
Despite these diverse opinions, the hotel's convenient location to Universal Studios and the overall cleanliness and fresh condition of the bedding generally leave a satisfactory impression on guests. While experiences with the beds at Hilton Los Angeles-Universal City vary, those seeking a comfortable night's sleep might find it beneficial to inquire about room specifics during booking.
The Hilton Los Angeles-Universal City receives frequent praise for its cleanliness in guest reviews. The hotel's rooms are consistently described as neat, tidy and very clean, often exceeding guests' expectations. Many guests note the overall cleanliness of the property, including common areas and facilities. Maintenance and housekeeping efforts are highlighted as satisfactory with rooms being kept in excellent condition and well-maintained throughout guests' stays.
However, there are occasional reports of issues such as peeling wallpaper, dusty surfaces, dirty carpets and unclean bathrooms. Some guests mention challenges with the air conditioning and instances where the housekeeping service did not meet expectations, including lack of daily cleaning and missed room servicing.
Despite these occasional hiccups, the hotel's cleanliness is generally viewed favorably with many guests appreciating the clean and comfortable accommodations. The cleanliness of the pool and jacuzzi also receive commendation, contributing to a positive overall impression of the hotel's hygiene standards.
The staff at the Hilton Los Angeles-Universal City hotel generally earn high marks for their friendliness, professionalism and helpfulness. Many guests specifically praised individuals like Linda at the front desk and Jerome, who were noted for their exceptional customer service. Guests commonly describe the staff as friendly, welcoming and attentive, frequently going above and beyond to accommodate their needs.
The overall experience with staff reflects a warm and hospitable atmosphere, from the front desk to housekeeping and valet services. The hotel’s staff were often singled out for their polite and courteous demeanor, as well as their efficiency and willingness to assist with various needs.
On the downside, there are a few mentions of unhelpful or rude staff members, particularly at check-in and reception. Some guests encountered indifferent or irritable employees and noted instances of poor management in handling certain situations. Despite these occasional negative remarks, the overwhelming sentiment about the staff remains positive, highlighting their dedication to providing a friendly and efficient service.
In summary, while there are some isolated incidents of less-than-ideal interactions, the majority of reviews reflect a positive assessment of the staff at Hilton Los Angeles-Universal City, emphasizing their friendliness, professionalism and commitment to ensuring a pleasant stay for guests.
Guests at the Hilton Los Angeles-Universal City have expressed significant dissatisfaction with the hotel's Wi-Fi service. Many visitors were surprised and frustrated by the fact that there is no free Wi-Fi available in the rooms, a feature often expected in modern accommodations. Instead, guests noted that the hotel charges extra for internet access with some mentioning fees as high as $8 per day for the most basic option.
Those who did access the paid service reported that the connection was often unreliable and unstable, making it difficult to stay connected. While there is a complimentary internet option, it was described as ineffective for most practical uses. Some travelers mentioned the availability of free Wi-Fi, but only under specific conditions, such as enrolling in certain programs or booking directly through the hotel, causing further confusion and frustration.
Overall, while Wi-Fi is available, the cost and quality of the service received considerable criticism from guests who found it insufficient and a significant drawback to their stay.
The gym at the Hilton Los Angeles-Universal City is generally well-regarded by guests for its cleanliness and good equipment. Many visitors find the fitness center to be a positive feature of the hotel. The gym is described as nice, well-equipped and offering quality exercise options. However, some reviews note that the gym is small and had issues with certain devices not working properly or being under repair. While there were occasional mentions of missing weights, it was not considered a significant problem by most. Despite these occasional drawbacks, the gym contributes positively to the overall guest experience, along with other amenities like the pool.
The pool area at the Hilton Los Angeles-Universal City receives generally positive remarks from guests, who particularly appreciate its convenience and amenities. Families enjoy spending time in the pool, noting its warm temperature and cleanliness and finding it perfect for relaxation after a busy day at Universal Studios. The outdoor setting and hot tub are commonly highlighted as well-maintained, providing a nice spot to unwind. However, there are a few issues mentioned, such as the pool being closed without prior notice, which can be disappointing for guests and occasional overcrowding.
Most reviews praise the pool for being spacious, well-maintained and equipped with fresh, clean towels. While the pool area itself is well-organized and clean, offering pleasant views, some guests mentioned issues like over-chlorination, cloudy water and low water pressure. Despite these occasional negatives, the pool and hot tub area is often noted as a standout feature of the hotel with reliable maintenance and attentive poolside service. Overall, guests find the pool a valuable addition to their stay at Hilton Los Angeles-Universal City, enhancing their overall experience.
The reviews for Hilton Los Angeles-Universal City indicate mixed feelings about the parking situation. On the positive side, the hotel offers plenty of parking spaces on its premises with self-parking facilities described as well-organized, convenient and easy to navigate. Guests also appreciate the availability of valet parking, although it comes at an extra cost. Additionally, the underground parking is noted for its convenience and the availability of charging stations for electric vehicles.
However, the cost of parking emerges as a significant point of contention. Most guests find the daily parking fees, ranging from $30 to $50, to be excessively high and not included in the booking price. Many express displeasure at having to pay for parking despite being hotel guests, describing it as an outrageous and extra cost that should be complimentary. The distance from the parking facilities to the hotel rooms and the occasional challenges with parking passes add to the inconvenience for some guests.
Overall, while the parking facilities are extensive and well-maintained, the high fees associated with them greatly detract from the overall experience for many guests.
The Hilton Los Angeles-Universal City is highly praised for being exceptionally family-friendly, making it an ideal choice for a family vacation. Many reviews highlight that the hotel is comfortably accommodating for groups with room sizes varying to suit families of four or five and even offering family size rooms with child-sized beds. The hotel's proximity to Universal Studios makes it a favored destination, especially for those visiting the park and adds convenience for sightseeing.
Reviewers frequently note that the hotel has become a family favorite with some families returning multiple times for stays. Kids especially enjoy the pool area, which is consistently mentioned as a highlight of their trips. Security at the hotel is also praised, ensuring peace of mind for families and single travelers alike.
While the hotel receives high marks for being child-friendly, there are a few minor inconveniences mentioned, such as occasionally inaccurate shuttle schedules and housekeeping service timings. Nonetheless, the hotel's friendly atmosphere and the pleasant experiences during family trips, birthdays and staycations significantly overshadow these issues.
Overall, Hilton Los Angeles-Universal City stands out as a go-to destination for families looking for comfort, convenience and enjoyable amenities during their travels.
The Hilton Los Angeles-Universal City offers a prime location for those interested in nightlife. Situated near Universal Studios and City Walk, guests can easily explore the vibrant entertainment options available. The hotel provides a convenient shuttle service to City Walk, known for its lively atmosphere, numerous bars and eclectic nightlife. Additionally, the location allows for easy access to Sunset Blvd, another hotspot for evening activities.
While the hotel is somewhat distant from other parts of the city, requiring a car for further exploration, the proximity to Universal Studios provides ample entertainment opportunities. Guests have enjoyed the lobby bar and highlighted the exceptional staff at the bar and restaurant. For those looking to venture farther, driving is recommended to reach other nightlife spots in Los Angeles.
However, some reviews mentioned concerns about the safety of using the metro at night, suggesting guests might prefer other transportation options. Overall, the Hilton Los Angeles-Universal City stands out for its convenient location near key nightlife destinations and the quality of service at its own bar and restaurant facilities.
Hilton Los Angeles-Universal City stands out as a very good four-star accommodation that offers excellent customer service and very clean facilities. The reception is noted for being particularly friendly, a hallmark of their favorable customer interaction. Guests find the cleanliness and variety of options available at the hotel to be in line with its four-star status. Many reviewers strongly recommend this hotel, praising it as a valuable and worthwhile stay.
Despite a few opinions that it doesn't meet five-star expectations, the general consensus affirms that it delivers true four-star luxury. The hotel maintains good quality across its rooms and fittings, resonating well with its rating. Overall, it’s considered a nice four-star property with happy and satisfied staff interactions, making it a highly recommended option for travelers.
Hilton Los Angeles-Universal City presents itself as a practical option for business travelers. Positioned conveniently close to numerous business facilities, it makes commuting effortless. The hotel offers free access to a business center, enhancing the convenience for working professionals. Despite certain setbacks like occasionally unavailable water filters and extra charges for parking, the amenities overall contribute to a business-friendly atmosphere.
However, specific business facilities have room for improvement, as some guests noted them to be outdated. Additionally, the lack of morning room service and occasional confusion at the front desk were mentioned, although the available resources still facilitate a largely smooth business experience. Overall, the property's strategic location and essential business services make it a good choice for those traveling on business.
The Hilton Los Angeles-Universal City is praised for its accessible and convenient location, making it an attractive option for guests with disabilities. Notably, it offers nearby accessible parking, which adds to the overall convenience. The hotel is equipped with dedicated accessible rooms, though some guests noted these rooms were not particularly spacious.
While the overall accessibility is commendable, there have been instances of the accessible path being blocked, which can be a hindrance to wheelchair users. Additionally, the accessible shower facilities might not be suitable for children. The hotel appears to make efforts in accommodation, including the availability of an accessibility information brochure and flexibility in consideration of wheelchair users, though there were some issues reported with room assignments.
In summary, the Hilton Los Angeles-Universal City offers several accessible features and conveniences, contributing positively to the guest experience, albeit with a few areas requiring attention.
The heated pool at Hilton Los Angeles-Universal City has garnered positive feedback from guests. Descriptions highlight its pleasant warmth, making it an inviting feature for relaxation. The addition of koi and turtles in the surrounding areas adds an appealing touch, enhancing the overall experience. Guests appreciate the availability of reclining chairs, allowing for comfortable lounging by the poolside. Maintenance of the pool is noted to be well-handled, ensuring a clean and enjoyable environment. Overall, the heated pool stands out as a well-maintained and inviting amenity that adds to the hotel's appeal.
The outdoor pool at Hilton Los Angeles-Universal City receives high praise for its appealing features and amenities. Guests commonly highlight the great views provided by the pool area, contributing to a memorable outdoor experience. Many appreciate the niceness of both the pool and the jacuzzi area, often remarking on the fresh, clean towels readily available for use. Service at the pool bar is also frequently noted as a positive aspect, enhancing the relaxation for those lounging by the water. The pool is described variously as nice and well-maintained with some mentioning that it is heated, which adds to its allure. While a few reviews note the pool being small, it is generally enjoyed and deemed a pleasant part of the hotel's offerings.
Hilton Los Angeles-Universal City emerges as an appealing destination for honeymooners. The ambiance is described as beautiful and the hotel's staff is supportive, catering to honeymoon trips with attentive service from reception. A notable mention is the on-site restaurant, which receives high praise for its excellence. Its proximity to Universal Studios adds a layer of excitement, making it a desirable location for those looking to combine romance with entertainment.
The Hilton Los Angeles-Universal City offers a truly luxurious experience, consistently described as a five-star hotel with high-quality accommodations. Guests highlight its beautiful and luxurious atmosphere, noting that the amenities, although simple, add to the overall charm of the stay. The hotel’s first-class service ensures a memorable and comfortable visit, making it a top choice for those seeking a lavish getaway. Finishing touches like the accommodation quality and luxury ambiance make it stand out, though some have mentioned the high price tag. Despite this, the stay is often considered worth the cost for the luxury experience provided.
The Hilton Los Angeles-Universal City offers an exceptional experience for couples seeking a romantic getaway. Guests frequently highlight the hotel's suitability for special occasions, such as wedding anniversaries and honeymoons, appreciating its quality romantic ambiance. The hotel's strategic placement allows for convenient proximity to nearby attractions, enhancing the overall experience without compromising on tranquility. Many reviews specifically note the hotel's romantic feel, making it a recommended spot for those in search of a romantic escape. The clean and well-maintained environment further contributes to the significant romantic atmosphere that guests consistently praise.
Hilton Los Angeles-Universal City is known for its warm welcome to four-legged guests, particularly those of the larger variety. The hotel earns high marks for being greatly friendly to dogs, providing an accommodating environment for pets. Both the interior and exterior spaces maintain a level of cleanliness that is appreciated by dog owners. Guests are pleased that pets, including large dogs, are allowed, making it a pet-friendly choice for travelers. The convenience of being able to park the car and walk to Universal Studios adds to its appeal for those exploring the area with their canine companions. While the overall ambiance is relaxed and welcoming, it balances pet-friendliness with maintaining high standards, ensuring a pleasant stay for all guests.
Location Show Map
Location
Breakfast
However, the pricing of the breakfast buffet has been a point of contention. Numerous guests feel it is exorbitantly priced with some rates cited as high as $35 per person. Complaints about feeling overcharged and that the buffet wasn't worth the price are frequent. There were also remarks about the additional charges for children’s meals, which some found unexpected.
Some visitors appreciated the convenience of the on-site cafe, Sierra Cafe, while others mentioned the drawbacks of not having breakfast included in their room rate. Guests did note the option to prepay for breakfast, which might alleviate some of the cost concerns. Despite the high price tag, the service quality, especially kudos to friendly staff members, remains commendable.
For travelers who might find the buffet cost-prohibitive, there are mentions of satisfactory nearby alternatives and practical grab-and-go breakfast options. Overall, while the quality of the breakfast at Hilton Los Angeles-Universal City is largely praised, the cost is frequently criticized, pointing to a need for better value alignment.
Dinner
However, some guests found the dining options to be limited and often lacking in variety, particularly after breakfast hours. Vegans might find the offerings insufficient. There were complaints about the prices of the food and the quality not always meeting expectations with several reviews describing the food as overpriced or not very good. These pricing concerns extended to the bar, where drinks also come with a high price tag.
Casual dining options nearby are limited, causing some guests to bring their own snacks. However, the nearby City Walk offers several restaurant and fast food options, which guests found more affordable and satisfying. Outside dining facilities at the hotel received positive feedback for their atmosphere, notably due to live entertainment.
Guests enjoyed their dinners despite the cost and the room service was generally seen as fast and reliable, although there were occasional issues with food arriving cold or stale. The hotel's restaurant is often recommended, despite some mixed reviews about its value for money. Overall, while the food quality and dining experience at the Hilton Los Angeles-Universal City are generally appreciated, the high prices and limited variety might leave some guests seeking alternatives.
Rooms
Guests appreciate the well-appointed facilities, including comfortable beds and well-sized bathrooms, contributing to a relaxing environment. The cleanliness of the rooms, often described as immaculate, rarely goes unnoticed. However, some conflicting reviews regarding the hotel's upkeep exist. While many find the decor modern and amenities satisfactory, others feel the rooms are dated with occasional mentions of minor maintenance issues, such as old furniture, peeling wallpaper and air conditioning difficulties.
Reception and room service receive positive feedback for efficiency and friendliness, though some guests note lapses in housekeeping consistency. The hotel’s strategic location near Universal Studios and CityWalk adds great convenience, making it a popular choice for both leisure and business travelers.
In summary, the Hilton Los Angeles-Universal City boasts spacious, comfortable rooms with excellent views and a prime location, despite some areas in need of modernization and more consistent housekeeping standards. It remains a favored choice for visitors seeking a blend of comfort and convenience.
Beds
However, not all reviews were glowing. Multiple guests mentioned the beds being too small, not queen-sized as expected and at times more suitable for single occupancy rather than families. Some found the mattresses outdated, too soft or unbearably hard with descriptions of sunken sides and stiffness contributing to an uncomfortable sleep experience. Issues with sofa beds also emerged with many finding them uncomfortable and too soft for a restful night.
Despite these diverse opinions, the hotel's convenient location to Universal Studios and the overall cleanliness and fresh condition of the bedding generally leave a satisfactory impression on guests. While experiences with the beds at Hilton Los Angeles-Universal City vary, those seeking a comfortable night's sleep might find it beneficial to inquire about room specifics during booking.
Cleanliness
However, there are occasional reports of issues such as peeling wallpaper, dusty surfaces, dirty carpets and unclean bathrooms. Some guests mention challenges with the air conditioning and instances where the housekeeping service did not meet expectations, including lack of daily cleaning and missed room servicing.
Despite these occasional hiccups, the hotel's cleanliness is generally viewed favorably with many guests appreciating the clean and comfortable accommodations. The cleanliness of the pool and jacuzzi also receive commendation, contributing to a positive overall impression of the hotel's hygiene standards.
Staff
The overall experience with staff reflects a warm and hospitable atmosphere, from the front desk to housekeeping and valet services. The hotel’s staff were often singled out for their polite and courteous demeanor, as well as their efficiency and willingness to assist with various needs.
On the downside, there are a few mentions of unhelpful or rude staff members, particularly at check-in and reception. Some guests encountered indifferent or irritable employees and noted instances of poor management in handling certain situations. Despite these occasional negative remarks, the overwhelming sentiment about the staff remains positive, highlighting their dedication to providing a friendly and efficient service.
In summary, while there are some isolated incidents of less-than-ideal interactions, the majority of reviews reflect a positive assessment of the staff at Hilton Los Angeles-Universal City, emphasizing their friendliness, professionalism and commitment to ensuring a pleasant stay for guests.
Wi-Fi
Those who did access the paid service reported that the connection was often unreliable and unstable, making it difficult to stay connected. While there is a complimentary internet option, it was described as ineffective for most practical uses. Some travelers mentioned the availability of free Wi-Fi, but only under specific conditions, such as enrolling in certain programs or booking directly through the hotel, causing further confusion and frustration.
Overall, while Wi-Fi is available, the cost and quality of the service received considerable criticism from guests who found it insufficient and a significant drawback to their stay.
Gym
Pool
Most reviews praise the pool for being spacious, well-maintained and equipped with fresh, clean towels. While the pool area itself is well-organized and clean, offering pleasant views, some guests mentioned issues like over-chlorination, cloudy water and low water pressure. Despite these occasional negatives, the pool and hot tub area is often noted as a standout feature of the hotel with reliable maintenance and attentive poolside service. Overall, guests find the pool a valuable addition to their stay at Hilton Los Angeles-Universal City, enhancing their overall experience.
Parking
However, the cost of parking emerges as a significant point of contention. Most guests find the daily parking fees, ranging from $30 to $50, to be excessively high and not included in the booking price. Many express displeasure at having to pay for parking despite being hotel guests, describing it as an outrageous and extra cost that should be complimentary. The distance from the parking facilities to the hotel rooms and the occasional challenges with parking passes add to the inconvenience for some guests.
Overall, while the parking facilities are extensive and well-maintained, the high fees associated with them greatly detract from the overall experience for many guests.
Family
Reviewers frequently note that the hotel has become a family favorite with some families returning multiple times for stays. Kids especially enjoy the pool area, which is consistently mentioned as a highlight of their trips. Security at the hotel is also praised, ensuring peace of mind for families and single travelers alike.
While the hotel receives high marks for being child-friendly, there are a few minor inconveniences mentioned, such as occasionally inaccurate shuttle schedules and housekeeping service timings. Nonetheless, the hotel's friendly atmosphere and the pleasant experiences during family trips, birthdays and staycations significantly overshadow these issues.
Overall, Hilton Los Angeles-Universal City stands out as a go-to destination for families looking for comfort, convenience and enjoyable amenities during their travels.
Nightlife
While the hotel is somewhat distant from other parts of the city, requiring a car for further exploration, the proximity to Universal Studios provides ample entertainment opportunities. Guests have enjoyed the lobby bar and highlighted the exceptional staff at the bar and restaurant. For those looking to venture farther, driving is recommended to reach other nightlife spots in Los Angeles.
However, some reviews mentioned concerns about the safety of using the metro at night, suggesting guests might prefer other transportation options. Overall, the Hilton Los Angeles-Universal City stands out for its convenient location near key nightlife destinations and the quality of service at its own bar and restaurant facilities.
4 Star
Despite a few opinions that it doesn't meet five-star expectations, the general consensus affirms that it delivers true four-star luxury. The hotel maintains good quality across its rooms and fittings, resonating well with its rating. Overall, it’s considered a nice four-star property with happy and satisfied staff interactions, making it a highly recommended option for travelers.
Business
However, specific business facilities have room for improvement, as some guests noted them to be outdated. Additionally, the lack of morning room service and occasional confusion at the front desk were mentioned, although the available resources still facilitate a largely smooth business experience. Overall, the property's strategic location and essential business services make it a good choice for those traveling on business.
Accessible
While the overall accessibility is commendable, there have been instances of the accessible path being blocked, which can be a hindrance to wheelchair users. Additionally, the accessible shower facilities might not be suitable for children. The hotel appears to make efforts in accommodation, including the availability of an accessibility information brochure and flexibility in consideration of wheelchair users, though there were some issues reported with room assignments.
In summary, the Hilton Los Angeles-Universal City offers several accessible features and conveniences, contributing positively to the guest experience, albeit with a few areas requiring attention.
Heated Pool
Outdoor Pool
Honeymoon
Luxury
Romantic
Dog Friendly
Yes, Hilton Los Angeles-Universal City has pool(s) that belong to one or more of the following categories: Heated Pool, Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at Hilton Los Angeles-Universal City.
Yes, Hilton Los Angeles-Universal City welcomes dogs.
Yes, parking facilities are available at Hilton Los Angeles-Universal City.
Yes, Hilton Los Angeles-Universal City has a gym.
Location Show Map
More Options
