Zenitude Hôtel-Résidences Les Jardins de Lourdes
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Summary of reviewsZenitude Hôtel-Résidences Les Jardins de Lourdes is notably appreciated for its prime location, offering tranquility and convenience. Set close to key attractions such as the Sanctuary of Lourdes and within walking distance to the city center, it provides an ideal setting for tourists, particularly those on pilgrimage. The surrounding area’s serene environment complements its proximity to local shops and cafes.
The accommodations feature spacious and well-equipped apartments with kitchenettes that provide flexibility for guests to prepare their own meals. This offers a considerable advantage, especially with nearby grocery options enhancing the convenience of self-catering. Despite some minor drawbacks like short kettle cords and occasional noise from appliances, the functionality and comfort of the kitchen facilities are well-acknowledged.
The rooms, offering ample space and soundproofing, are generally seen as comfortable and practical, though some guests suggested a need for updates in furnishings and decor. Cleanliness overall is praised with clean apartments and fresh linens regularly mentioned. However, there are occasional reports of oversight in maintenance and cleanliness in common areas and bathrooms.
Staff service stands out with frequent commendations for their friendliness, professionalism and willingness to assist. Their courteous and welcoming manner significantly enhances the guest experience, despite occasional delays at reception.
Although the breakfast offerings receive mixed feedback—some guests appreciating its straightforwardness and others pointing out its lack of diversity and relatively high price—the efforts by the staff to rectify issues demonstrate their commitment to guest satisfaction.
Guest experiences with amenities such as WiFi, pool and parking are varied. WiFi access often poses challenges, while the pool is seen as a pleasant but sometimes overly cold and not always clean. Parking options, including both paid and free, provide convenience, though costs and clarity around parking arrangements receive mixed reviews.
Beds also garner mixed feedback; many guests find them comfortable but some express dissatisfaction, particularly with the sofa beds, which are often considered less comfortable and unstable.
Overall, Zenitude Hôtel-Résidences Les Jardins de Lourdes balances its strengths in location, room practicality and excellent staff service with areas needing improvement in modernization, breakfast diversity and WiFi reliability. These factors combine to create a hospitable environment that has made many guests' stays pleasant and convenient.
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The accommodations feature spacious and well-equipped apartments with kitchenettes that provide flexibility for guests to prepare their own meals. This offers a considerable advantage, especially with nearby grocery options enhancing the convenience of self-catering. Despite some minor drawbacks like short kettle cords and occasional noise from appliances, the functionality and comfort of the kitchen facilities are well-acknowledged.
The rooms, offering ample space and soundproofing, are generally seen as comfortable and practical, though some guests suggested a need for updates in furnishings and decor. Cleanliness overall is praised with clean apartments and fresh linens regularly mentioned. However, there are occasional reports of oversight in maintenance and cleanliness in common areas and bathrooms.
Staff service stands out with frequent commendations for their friendliness, professionalism and willingness to assist. Their courteous and welcoming manner significantly enhances the guest experience, despite occasional delays at reception.
Although the breakfast offerings receive mixed feedback—some guests appreciating its straightforwardness and others pointing out its lack of diversity and relatively high price—the efforts by the staff to rectify issues demonstrate their commitment to guest satisfaction.
Guest experiences with amenities such as WiFi, pool and parking are varied. WiFi access often poses challenges, while the pool is seen as a pleasant but sometimes overly cold and not always clean. Parking options, including both paid and free, provide convenience, though costs and clarity around parking arrangements receive mixed reviews.
Beds also garner mixed feedback; many guests find them comfortable but some express dissatisfaction, particularly with the sofa beds, which are often considered less comfortable and unstable.
Overall, Zenitude Hôtel-Résidences Les Jardins de Lourdes balances its strengths in location, room practicality and excellent staff service with areas needing improvement in modernization, breakfast diversity and WiFi reliability. These factors combine to create a hospitable environment that has made many guests' stays pleasant and convenient.
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Guest Reviews
The Zenitude Hôtel-Résidences Les Jardins de Lourdes enjoys an enviable location praised by many guests for its convenience and tranquility. Situated close to numerous attractions and within walking distance to the city center, it offers an ideal setting for tourists. Guests appreciated the hotel's proximity to the Sanctuary of Lourdes, being just a 10-15 minute walk away and its easy access to the Massabielle cave and the train station.
Despite being centrally located, the hotel is set in a quiet area, providing a peaceful environment away from the busier parts of the city. The nearby shops and cafes add to the convenience, allowing visitors to explore Lourdes without needing a vehicle. Additionally, the geographical position near the birthplace of Santa Bernadette and the Lourdes Grotto is particularly advantageous for those on a pilgrimage.
Whether for tourism, hiking or simply to enjoy the serene surroundings, the hotel’s placement is praised as perfect. Its combination of a central yet tranquil location makes it an attractive choice for visitors seeking both accessibility and calmness in Lourdes.
The breakfast experience at Zenitude Hôtel-Résidences Les Jardins de Lourdes varies significantly based on guest reviews. Some guests appreciate the breakfast for being simple yet well-stocked, highlighting its calm environment and decent quality. Others remark on its completeness with a buffet offering both sweet and savory options, deeming it generous and excellent and affordable.
However, numerous reviews indicate areas for improvement. Several guests find the breakfast lacks diversity, especially in fresh fruits and savory items with limited choices like tea, bread and jam. The absence of a coffee maker and inadequate tableware are also noted disappointments. Many guests feel the breakfast is overpriced for what is offered, comparing it unfavorably to other options. Specific complaints about the food quality, including stale bread and damaged fruits, add to the dissatisfaction.
Despite these issues, efforts by the staff during a coffee machine breakdown show a commitment to service. Overall, while some find the breakfast satisfactory, others believe it could benefit from a wider selection and better value.
At Zenitude Hôtel-Résidences Les Jardins de Lourdes, guests appreciate the well-equipped and functional kitchenettes available in the rooms. The kitchens come with the necessary tools and appliances, such as mini-fridges, kettles and sufficient tableware, making it easy for guests to prepare their own meals. This provides great freedom and flexibility, particularly with a Carrefour conveniently nearby for grocery shopping.
The overall layout of the spaces is appreciated, allowing guests to enjoy good-quality studio accommodations with comfortable bedding. The option to cook their own meals means guests aren't restricted to dining out and can choose their own meal times.
However, there are some minor issues mentioned. For instance, the kettle cord is short and the water heater and refrigerator can be noisy. There are occasional comments on the cleanliness of dishes and the need for a dishwasher. Additionally, the provided cleaning kit, while useful, lacks hand towels and more extensive cleaning items. Some guests note that the evening set meals, priced at €13.50, are not as substantial as they expected.
Despite these minor drawbacks, the general sentiment remains positive due to the convenience and flexibility of the kitchenettes. The hotel manages to offer a comfortable stay with the added advantage of self-catering possibilities.
Zenitude Hôtel-Résidences Les Jardins de Lourdes offers a mix of experiences for its guests when it comes to their rooms. The property features spacious and well-equipped apartments that include convenient kitchenettes and ample room size, providing a comfortable stay for families and groups. Guests appreciated the quiet environment and the clean, soundproofed accommodations. For short stays, the studios offer sufficient space and functionality.
However, some reviews pointed out that certain rooms are quite small, especially for four people and might feel cramped. A recurring theme is that the rooms could benefit from renovation with some furnishings and décor appearing outdated and worn. Despite this, the comfort level remains commendable with many guests finding the beds comfortable and the overall room arrangement practical.
While cleanliness is generally good, there were a few instances of oversight, such as dirty walls and unclean bathroom fixtures. The bathroom size and condition varied with some guests encountering cramped or deteriorated spaces. Views from the rooms can be a hit or miss with some offering beautiful vistas of the Pyrenees, while others face less desirable sights like the cemetery.
The convenience of having kitchen facilities in the rooms, along with the decent bedding and appropriate arrangement of amenities, enhances the stay. Some issues with lighting and small maintenance problems were reported, but they didn't overshadow the positive aspects for many visitors.
Overall, Zenitude Hôtel-Résidences Les Jardins de Lourdes provides a valuable balance of spacious and practical accommodations with room for improvement in modernization and maintenance.
Zenitude Hôtel-Résidences Les Jardins de Lourdes receives mixed reviews regarding their beds. While many guests find the beds very comfortable, there's a significant portion who express dissatisfaction, particularly with the sofa beds. Positive feedback highlights the comfortable bedding and the coziness of the rooms. Some guests mention that the main beds are comfy with a few emphasizing that both the bed and the sofa bed provided excellent comfort.
However, a number of reviews highlight that many beds are deemed uncomfortable, too small, hard or unstable. Concerns about the sofa beds are particularly common with mentions of them being squeaky, old and very uncomfortable. There are also remarks about guests receiving different types of beds than expected, such as two single beds instead of a double. Despite these issues, some guests still feel that the quality-price ratio of their stay is acceptable.
In summary, while some guests enjoy a comfortable stay with good bedding, others find the sleeping arrangements lacking, particularly the sofa beds and suggest improvements for a better sleep experience.
Zenitude Hôtel-Résidences Les Jardins de Lourdes has garnered mixed feedback regarding its cleanliness. Many guests praised the establishment for its clean and spacious rooms, comfortable accommodations and overall tidiness. Specific mentions highlighted very clean apartments, clean bathroom areas and a welcoming atmosphere. Additionally, the presence of well-maintained linens and clean flooring were noted as positives.
However, not all reviews were positive. Some guests expressed disappointment with issues such as stained walls, dirty carpets in hallways and an overall lack of thorough cleaning. Common areas and the apartment kitchens sometimes lacked adequate upkeep with mentions of dusty hallways, poorly washed dishes and old kitchen utensils. Instances of unpleasant odors, including cigarette and musty smells, were also noted, detracting from the overall experience.
The need for renovations was a recurring theme with reports of outdated and deteriorated bathroom facilities, old furniture and stained paintwork. There was also feedback about the sofa beds being particularly uncomfortable and the overall impression of neglect in some areas.
Despite the positives, the mix of cleanliness and maintenance issues suggests that while some aspects of Zenitude Hôtel-Résidences Les Jardins de Lourdes meet high standards, there is considerable room for improvement in ensuring a uniformly clean and well-maintained environment.
The staff at Zenitude Hôtel-Résidences Les Jardins de Lourdes consistently receives high praise across guest reviews. Frequent comments highlight the friendliness, professionalism and attentiveness of the staff with many guests noting the welcoming atmosphere and courteous service upon arrival. Reviewers appreciate the helpful nature of the reception staff, who are often described as kind, pleasant and responsive. The receptionists, in particular, receive commendations for their professionalism and willingness to go above and beyond to ensure guest satisfaction. Multilingual abilities, such as fluency in Spanish, also contribute positively to the guest experience.
Guests frequently describe the overall service as impeccable and the staff as dynamic and accommodating. The attention to customer needs and the quality of service provided by the team are emphasized as top-notch. Despite occasional mentions of delays at reception, the general consensus is that the staff's friendly demeanor and efficiency significantly enhance the hotel's appeal. The positive, warm and caring nature of the staff makes guests feel well-received and valued during their stay.
While staying at 'Zenitude Hôtel-Résidences Les Jardins de Lourdes,' many guests raised concerns about the hotel's WiFi service. Numerous reviews indicated that the WiFi was often unavailable or difficult to connect to, especially in individual rooms. Some mentioned that the WiFi didn't function well with iPhones or disconnected after a short period. Although having WiFi in the hotel was noted, guests frequently encountered issues accessing a stable connection. Overall, reliable internet access seemed to be a recurring problem for visitors trying to stay connected during their stay.
Zenitude Hôtel-Résidences Les Jardins de Lourdes features an outdoor pool that guests have found to be a mixed experience. While the pool area is described as relaxing, pleasant and well-maintained, it is also noted to be small. Some visitors appreciated the convenience of the pool and found it perfect for cooling down at the end of the day.
However, several reviews mentioned that the pool water is very cold and often not heated, which detracts from the overall experience. Cleanliness also seems to be inconsistent with some calling it clean and nice to relax in, while others reported it as dirty and not well-cleaned. Additionally, the pool hours are limited, closing at 6 PM, which has been a point of inconvenience for some guests. Despite these drawbacks, the pool area is generally considered a comfortable spot to unwind after a day of activities.
Zenitude Hôtel-Résidences Les Jardins de Lourdes offers both paid and free parking options, providing convenience to its guests. The hotel's private parking is highly appreciated for its security and ample space, making it a reliable choice in a city where parking can be difficult. The parking area is easily accessible and has designated spots for disabled access.
However, several reviews mention that the parking is not free with a daily charge of 6 euros, which some guests find high and unclear. Despite this, there is also free parking available outside the hotel, which has been useful for those looking to avoid additional costs. The mixed opinions highlight the importance of considering parking arrangements when booking, especially since there's a nearby free parking option for budget-conscious travelers.
The facility's parking system has areas for improvement with some guests noting confusion and a lack of marked spaces. Regardless, the availability of both private and free parking spots, along with its central location, continues to draw guests to Zenitude Hôtel-Résidences Les Jardins de Lourdes.
Zenitude Hôtel-Résidences Les Jardins de Lourdes appears to offer mixed experiences for its guests. The hotel's location is a standout feature, being ideally situated near places of worship, making it very convenient for those visiting for spiritual purposes. Accessibility for individuals in wheelchairs seems to have been well-considered in certain aspects, though the entire building may not be fully accessible.
However, the three-star rating has been a point of contention among some guests. Many feel that certain facilities and services fall short of what one would expect from a hotel in this category. Specifically, concerns have been raised about the cleanliness of the hotel and the aging condition of the property. The absence of basic amenities like a kettle and toaster in the kitchens has also been noted, indicating that the accommodations may not be as well-equipped as some desire.
Parking is available at a fee of €6 per day, a detail that has not been well-received given the overall expectations from a three-star establishment. Although the rooms are described as being as advertised, there seems to be a sentiment that the price paid does not align perfectly with the services provided. Overall, while some guests have had a satisfactory experience, others have expressed skepticism about the hotel's three-star rating.
Zenitude Hôtel-Résidences Les Jardins de Lourdes generally receives positive feedback regarding accessibility for guests with disabilities. The hotel boasts ample and disabled access parking. Guests appreciate the spacious studios designed for reduced mobility and the accessible location, easily reachable within a 5-10 minute walk. The efficient elevator and the absence of steps at the reception contribute to a comfortable stay. Additionally, staff responsiveness to specific accessibility requests, such as ensuring wheelchair accessibility, is noted positively. While some reviews mention areas needing improvement, such as the entire building not being wheelchair accessible, the overall sentiment highlights the hotel's focus on accommodating guests with disabilities.
Zenitude Hôtel-Résidences Les Jardins de Lourdes provides a welcoming environment for guests traveling with pets, particularly dogs. The hotel is dog-friendly, allowing guests to bring their dogs along without any issues. Pets are accepted and permitted within the premises. One of the notable conveniences for pet owners is the availability of ample parking space, which means finding a spot is not typically a concern. However, it is worth noting that there have been instances where pet hairs, presumably from previous guests' dogs or cats, were found on the sofa bed in the rooms. Despite this minor inconvenience, the overall experience for pet owners is positive with the hotel accommodating the presence of pets effectively.
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Location
Despite being centrally located, the hotel is set in a quiet area, providing a peaceful environment away from the busier parts of the city. The nearby shops and cafes add to the convenience, allowing visitors to explore Lourdes without needing a vehicle. Additionally, the geographical position near the birthplace of Santa Bernadette and the Lourdes Grotto is particularly advantageous for those on a pilgrimage.
Whether for tourism, hiking or simply to enjoy the serene surroundings, the hotel’s placement is praised as perfect. Its combination of a central yet tranquil location makes it an attractive choice for visitors seeking both accessibility and calmness in Lourdes.
Breakfast
However, numerous reviews indicate areas for improvement. Several guests find the breakfast lacks diversity, especially in fresh fruits and savory items with limited choices like tea, bread and jam. The absence of a coffee maker and inadequate tableware are also noted disappointments. Many guests feel the breakfast is overpriced for what is offered, comparing it unfavorably to other options. Specific complaints about the food quality, including stale bread and damaged fruits, add to the dissatisfaction.
Despite these issues, efforts by the staff during a coffee machine breakdown show a commitment to service. Overall, while some find the breakfast satisfactory, others believe it could benefit from a wider selection and better value.
Dinner
The overall layout of the spaces is appreciated, allowing guests to enjoy good-quality studio accommodations with comfortable bedding. The option to cook their own meals means guests aren't restricted to dining out and can choose their own meal times.
However, there are some minor issues mentioned. For instance, the kettle cord is short and the water heater and refrigerator can be noisy. There are occasional comments on the cleanliness of dishes and the need for a dishwasher. Additionally, the provided cleaning kit, while useful, lacks hand towels and more extensive cleaning items. Some guests note that the evening set meals, priced at €13.50, are not as substantial as they expected.
Despite these minor drawbacks, the general sentiment remains positive due to the convenience and flexibility of the kitchenettes. The hotel manages to offer a comfortable stay with the added advantage of self-catering possibilities.
Rooms
However, some reviews pointed out that certain rooms are quite small, especially for four people and might feel cramped. A recurring theme is that the rooms could benefit from renovation with some furnishings and décor appearing outdated and worn. Despite this, the comfort level remains commendable with many guests finding the beds comfortable and the overall room arrangement practical.
While cleanliness is generally good, there were a few instances of oversight, such as dirty walls and unclean bathroom fixtures. The bathroom size and condition varied with some guests encountering cramped or deteriorated spaces. Views from the rooms can be a hit or miss with some offering beautiful vistas of the Pyrenees, while others face less desirable sights like the cemetery.
The convenience of having kitchen facilities in the rooms, along with the decent bedding and appropriate arrangement of amenities, enhances the stay. Some issues with lighting and small maintenance problems were reported, but they didn't overshadow the positive aspects for many visitors.
Overall, Zenitude Hôtel-Résidences Les Jardins de Lourdes provides a valuable balance of spacious and practical accommodations with room for improvement in modernization and maintenance.
Beds
However, a number of reviews highlight that many beds are deemed uncomfortable, too small, hard or unstable. Concerns about the sofa beds are particularly common with mentions of them being squeaky, old and very uncomfortable. There are also remarks about guests receiving different types of beds than expected, such as two single beds instead of a double. Despite these issues, some guests still feel that the quality-price ratio of their stay is acceptable.
In summary, while some guests enjoy a comfortable stay with good bedding, others find the sleeping arrangements lacking, particularly the sofa beds and suggest improvements for a better sleep experience.
Cleanliness
However, not all reviews were positive. Some guests expressed disappointment with issues such as stained walls, dirty carpets in hallways and an overall lack of thorough cleaning. Common areas and the apartment kitchens sometimes lacked adequate upkeep with mentions of dusty hallways, poorly washed dishes and old kitchen utensils. Instances of unpleasant odors, including cigarette and musty smells, were also noted, detracting from the overall experience.
The need for renovations was a recurring theme with reports of outdated and deteriorated bathroom facilities, old furniture and stained paintwork. There was also feedback about the sofa beds being particularly uncomfortable and the overall impression of neglect in some areas.
Despite the positives, the mix of cleanliness and maintenance issues suggests that while some aspects of Zenitude Hôtel-Résidences Les Jardins de Lourdes meet high standards, there is considerable room for improvement in ensuring a uniformly clean and well-maintained environment.
Staff
Guests frequently describe the overall service as impeccable and the staff as dynamic and accommodating. The attention to customer needs and the quality of service provided by the team are emphasized as top-notch. Despite occasional mentions of delays at reception, the general consensus is that the staff's friendly demeanor and efficiency significantly enhance the hotel's appeal. The positive, warm and caring nature of the staff makes guests feel well-received and valued during their stay.
Wi-Fi
Pool
However, several reviews mentioned that the pool water is very cold and often not heated, which detracts from the overall experience. Cleanliness also seems to be inconsistent with some calling it clean and nice to relax in, while others reported it as dirty and not well-cleaned. Additionally, the pool hours are limited, closing at 6 PM, which has been a point of inconvenience for some guests. Despite these drawbacks, the pool area is generally considered a comfortable spot to unwind after a day of activities.
Parking
However, several reviews mention that the parking is not free with a daily charge of 6 euros, which some guests find high and unclear. Despite this, there is also free parking available outside the hotel, which has been useful for those looking to avoid additional costs. The mixed opinions highlight the importance of considering parking arrangements when booking, especially since there's a nearby free parking option for budget-conscious travelers.
The facility's parking system has areas for improvement with some guests noting confusion and a lack of marked spaces. Regardless, the availability of both private and free parking spots, along with its central location, continues to draw guests to Zenitude Hôtel-Résidences Les Jardins de Lourdes.
3 Star
However, the three-star rating has been a point of contention among some guests. Many feel that certain facilities and services fall short of what one would expect from a hotel in this category. Specifically, concerns have been raised about the cleanliness of the hotel and the aging condition of the property. The absence of basic amenities like a kettle and toaster in the kitchens has also been noted, indicating that the accommodations may not be as well-equipped as some desire.
Parking is available at a fee of €6 per day, a detail that has not been well-received given the overall expectations from a three-star establishment. Although the rooms are described as being as advertised, there seems to be a sentiment that the price paid does not align perfectly with the services provided. Overall, while some guests have had a satisfactory experience, others have expressed skepticism about the hotel's three-star rating.
Accessible
Dog Friendly
Yes, Zenitude Hôtel-Résidences Les Jardins de Lourdes has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Zenitude Hôtel-Résidences Les Jardins de Lourdes.
Yes, Zenitude Hôtel-Résidences Les Jardins de Lourdes welcomes dogs.
Yes, parking facilities are available at Zenitude Hôtel-Résidences Les Jardins de Lourdes.
No, Zenitude Hôtel-Résidences Les Jardins de Lourdes doesn't have a gym.
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