Zenitude Hôtel-Résidences Lorda
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Summary of reviewsZenitude Hôtel-Résidences Lorda receives commendation for its exceptional location, ideal for those visiting Lourdes. Situated in a serene yet accessible area, the hotel is within walking distance of key attractions like the Basilica of the Lady of Lourdes and the grotto and near the vibrant town center. The convenience of nearby free parking allows easy exploration of the city. Guests appreciate the spacious, clean rooms, equipped with kitchenettes, providing a comfortable stay. Additionally, the staff is frequently acknowledged for being welcoming and helpful, contributing to a positive overall experience.
The breakfast service, while praised by many for variety and quality, has mixed reviews. Positive feedback highlights the substantial selection of items including pastries, cereals and cheeses. However, a lack of warm options and limited provisions for dietary restrictions are noted as areas for improvement. Some guests expressed concerns about the value for money and occasional issues with quality and freshness.
Dinner is not provided on-site, but guests value the functional kitchenettes in their rooms, which support self-catering. The proximity of a nearby Carrefour City store makes it easy to acquire ingredients for in-room dining. While the rooms are generally well-reviewed for being clean, spacious and featuring large windows and comfortable beds, some guests noted minor inconveniences related to furnishing and maintenance.
Cleanliness is mostly praised with many describing the facilities as spotless and well-maintained. However, certain reviews pointed out specific areas needing attention, such as occasional issues with kitchen and bathroom hygiene. The overall cleaning standards are generally high, though some inconsistencies exist.
The staff at Zenitude Hôtel-Résidences Lorda are often described as friendly, professional and multilingual, significantly enhancing guest satisfaction. Specific employees receive mentions for their exceptional service. Although there are occasional reports of lapses in staff presence and organization, the overall impression is positive.
Wi-Fi connectivity presents a mixed experience with some guests enjoying reliable service while others experience spotty or no connection. This is seen as an area requiring attention to ensure consistent guest satisfaction.
The hotel offers mostly comfortable beds, contributing to restful stays. However, some guests mentioned issues with worn mattresses, uncomfortable sofa beds and inadequate pillows. Addressing these concerns could enhance the overall guest experience.
While the hotel is praised for its cleanliness, spacious accommodations, friendly staff and convenient location, some guests feel it falls short of typical four-star standards, suggesting that more amenities and updated facilities could elevate the experience.
Accessibility at the hotel is generally good with wheelchair-friendly features and easy parking. However, some improvements, such as adding accessibility ramps and making bathtubs safer for elderly guests, are suggested.
Zenitude Hôtel-Résidences Lorda is also highly regarded for being dog-friendly, welcoming pets warmly and providing a convenient location for dog walks. The additional pet fee is considered reasonable given the overall positive experience for pet owners and their furry companions.
Overall, Zenitude Hôtel-Résidences Lorda is well-located and offers spacious, practical accommodations with essential amenities and a friendly atmosphere. While there are some areas for improvement, the hotel provides good value for money and a generally positive stay for visitors to Lourdes.
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The breakfast service, while praised by many for variety and quality, has mixed reviews. Positive feedback highlights the substantial selection of items including pastries, cereals and cheeses. However, a lack of warm options and limited provisions for dietary restrictions are noted as areas for improvement. Some guests expressed concerns about the value for money and occasional issues with quality and freshness.
Dinner is not provided on-site, but guests value the functional kitchenettes in their rooms, which support self-catering. The proximity of a nearby Carrefour City store makes it easy to acquire ingredients for in-room dining. While the rooms are generally well-reviewed for being clean, spacious and featuring large windows and comfortable beds, some guests noted minor inconveniences related to furnishing and maintenance.
Cleanliness is mostly praised with many describing the facilities as spotless and well-maintained. However, certain reviews pointed out specific areas needing attention, such as occasional issues with kitchen and bathroom hygiene. The overall cleaning standards are generally high, though some inconsistencies exist.
The staff at Zenitude Hôtel-Résidences Lorda are often described as friendly, professional and multilingual, significantly enhancing guest satisfaction. Specific employees receive mentions for their exceptional service. Although there are occasional reports of lapses in staff presence and organization, the overall impression is positive.
Wi-Fi connectivity presents a mixed experience with some guests enjoying reliable service while others experience spotty or no connection. This is seen as an area requiring attention to ensure consistent guest satisfaction.
The hotel offers mostly comfortable beds, contributing to restful stays. However, some guests mentioned issues with worn mattresses, uncomfortable sofa beds and inadequate pillows. Addressing these concerns could enhance the overall guest experience.
While the hotel is praised for its cleanliness, spacious accommodations, friendly staff and convenient location, some guests feel it falls short of typical four-star standards, suggesting that more amenities and updated facilities could elevate the experience.
Accessibility at the hotel is generally good with wheelchair-friendly features and easy parking. However, some improvements, such as adding accessibility ramps and making bathtubs safer for elderly guests, are suggested.
Zenitude Hôtel-Résidences Lorda is also highly regarded for being dog-friendly, welcoming pets warmly and providing a convenient location for dog walks. The additional pet fee is considered reasonable given the overall positive experience for pet owners and their furry companions.
Overall, Zenitude Hôtel-Résidences Lorda is well-located and offers spacious, practical accommodations with essential amenities and a friendly atmosphere. While there are some areas for improvement, the hotel provides good value for money and a generally positive stay for visitors to Lourdes.
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Guest Reviews
The Zenitude Hôtel-Résidences Lorda receives high praise for its prime location, which is ideal for independent travelers and those visiting the Sanctuary of Lourdes. Situated in a quiet and serene area, yet still close to the vibrant town center, the hotel is just a short walking distance from key attractions including the Basilica of the Lady of Lourdes and the grotto. The convenience of nearby free parking is frequently highlighted, making it easy for guests to explore the city and surrounding areas.
Guests appreciate the central positioning of the hotel which allows for easy access to shops, restaurants and other significant landmarks in Lourdes. The tranquil neighborhood offers a relaxing escape from the bustling tourist spots, ensuring a peaceful stay. The hotel is commended not just for its superior location but also for the cleanliness, spacious rooms and well-equipped kitchenettes that add to the comfort of the guests.
Additionally, the welcoming and helpful staff further enhance the positive experience, ensuring that everything from check-in to day-to-day needs is efficiently managed. The combination of a great location, ample parking and high-quality service make Zenitude Hôtel-Résidences Lorda an excellent choice for those visiting Lourdes for the sanctuary or simply to explore the beautiful settings in and around the town.
The breakfast at Zenitude Hôtel-Résidences Lorda has garnered varied feedback from guests. On the positive side, many have lauded the breakfast as great with high praise for the variety offered, including both continental and American options and appreciated the hearty and satisfying nature of the meal. Guests have highlighted the good selection of items like pastries, cold cuts, cheeses, cereals and jams. Some have even described the breakfast as perfect, delicious and generous with a broad range of choices that cater to different preferences.
However, there are several critiques as well. Some guests felt that the breakfast was lacking in certain warm elements such as scrambled eggs, bacon or sausages and noted a scarcity of fruits. There were mentions of the breakfast being too basic or limited, particularly after a certain time. A recurring comment was the lack of options for guests with dietary restrictions, such as intolerances or celiac disease with specific mentions of missing lactose-free milk or plant-based alternatives.
Several reviews pointed out issues with the quality and freshness of the offerings, such as stale bread and pastries. The cost of breakfast, ranging from 10 to 12.90 euros per person, was frequently mentioned as being too high for what was provided with some describing it as expensive and not worth the price. Hygiene concerns were also raised by few guests.
Overall, while the breakfast at Zenitude Hôtel-Résidences Lorda has strong points in terms of variety and quality for some guests, there is room for improvement in offering more comprehensive options and better value for the price.
The dining experience at Zenitude Hôtel-Résidences Lorda has garnered mixed reviews with positive elements often focusing on the in-room amenities. While the hotel does not offer dinner service, guests appreciate the convenience of having a complete and functional kitchenette in their rooms, allowing them to easily prepare their own meals. This is complemented by the proximity of a Carrefour City, making it straightforward to gather ingredients for a homemade dinner.
Rooms at Zenitude are described as clean, spacious and quiet, providing an ideal environment for in-room dining. The presence of enormous windows and very comfortable beds enhances the overall living experience. However, the lack of nearby on-site dining options is noted as a downside and some guests have mentioned the absence of a designated countertop for meal preparation as a minor inconvenience.
For those seeking dining recommendations, the absence of guidance from the hotel on external dining options was highlighted. Despite these points, the overall atmosphere remains positive, particularly for travelers who value self-sufficiency and a peaceful, home-like environment.
Located in a prime spot, Zenitude Hôtel-Résidences Lorda offers guests spacious and functional accommodations. The rooms are frequently highlighted for their size and comfort, often described as large, clean, bright and well-equipped. Guests appreciate the modern interiors, complete with essential amenities like microwaves, refrigerators and kitchenettes, which add to the convenience of their stay.
The accommodations clean and welcoming atmosphere combined with helpful and courteous staff contribute positively to the overall experience. Guests particularly enjoy the large balconies, great views and good lighting in the rooms. The large free parking area in front adds another layer of convenience.
However, some areas require improvement. Issues such as occasional maintenance problems, insufficient kitchen appliances and sporadic cleanliness setbacks have been noted. Some guests found the furnishings a bit dated or the rooms not thoroughly cleaned. Despite these occasional drawbacks, guests find the value for money appealing and appreciate the generous space and comfort provided.
Overall, Zenitude Hôtel-Résidences Lorda is a well-located, spacious and practical choice for travelers, offering a comfortable stay with essential amenities, although there are some areas needing attention to detail.
Zenitude Hôtel-Résidences Lorda offers a mixed experience when it comes to its beds with many guests highlighting the overall comfort and spaciousness of the accommodations. Multiple reviews mention comfortable and good-sized beds, ensuring a restful night's sleep for most. Some guests specifically praised the beds as being fantastic, very comfortable and even cozy. Despite this positive feedback, there are notable mentions of worn or uncomfortable mattresses with some beds described as small or narrow. The sofa beds, in particular, received criticism for being noisy and uncomfortable, needing significant improvement. Pillows were also a point of contention for some with a few finding them too small or excessively soft. In summary, while the primary beds at Zenitude Hôtel-Résidences Lorda are largely comfortable and praised, areas such as sofa beds and pillows may need attention to ensure consistent guest satisfaction.
Zenitude Hôtel-Résidences Lorda generally receives positive feedback for its cleanliness with many guests highlighting clean and tidy rooms, apartments and overall facilities. The accommodations are often described as spacious, welcoming and well-equipped, providing a comfortable and peaceful environment for visitors. The cleanliness standards appear to be high with some reviewers mentioning the impeccable hygiene and spotlessly clean facilities. Noteworthy mentions also include the friendly and attentive staff who enhance the pleasant experience.
However, there are notable inconsistencies. Some guests express concerns regarding specific areas needing improvement, such as sticky floors, dusty rooms and dirty carpets. Bathrooms and kitchen areas are occasionally criticized for not meeting cleanliness expectations with reports of mold, broken faucets and greasy utensils. Despite these issues, many visitors still appreciate the clean and quiet atmosphere, convenient location and overall value for money, making it a generally reliable choice for accommodation with some areas requiring attention.
At Zenitude Hôtel-Résidences Lorda, the staff's warm welcome and friendliness are frequently highlighted in guest reviews. Visitors particularly appreciate the professional, attentive and helpful nature of the reception team. Guests often mention specific employees with Clara and Laurine standing out for their kindness and exceptional service. The multilingual receptionists are noted for their ability to communicate effectively with international guests and provide clear instructions. Professionalism and competence are evident across the team, contributing to a very positive guest experience.
While occasional reviews mention lapses in staff presence and organization, the overarching sentiment indicates that the staff generally create a welcoming and pleasant atmosphere. Their willingness to accommodate special requests and the attention shown by the housekeeping staff further enrich the overall stay. Moreover, the hotel's pet-friendly policy adds to its appeal for visitors traveling with pets.
In summary, the staff at Zenitude Hôtel-Résidences Lorda is predominantly described as friendly, approachable and highly professional, ensuring guests feel valued and well taken care of during their stay.
The reviews of the Wi-Fi at Zenitude Hôtel-Résidences Lorda present a mixed picture. Some guests experienced a very good reception with terms like "perfect" and "good" used frequently. The Wi-Fi was notably reliable in certain rooms and accessible in large areas in front of the hotel. However, other guests encountered problems, such as the Wi-Fi not working for several days, spotty connections and even no coverage in some areas of the hotel. Complaints about the Wi-Fi were paired with occasional mentions of the need for improvement. Despite these inconsistencies, some guests still managed to connect to the Wi-Fi without much issue.
Zenitude Hôtel-Résidences Lorda has received mixed feedback about its four-star rating. While some guests believe the hotel deserves its classification and describe their experience as great, others feel it does not meet the expectations typically associated with a four-star establishment. There are numerous mentions of disappointment regarding the amenities with several guests noting that the hotel falls short of the four-star standard they anticipated.
On a positive note, the hotel is praised for its cleanliness and spacious apartments. The friendly and polite staff also receive commendation, contributing to a more pleasant stay for many visitors. The breakfast, even though considered limited by some, is generally viewed favorably. The hotel’s convenient location, providing easy access to the town, is another highlight noted by guests.
Despite these positive aspects, there is a recurring sentiment among reviews that the overall experience does not align with what one might expect from a four-star hotel. Some guests suggest the hotel's rating should be closer to two or three stars, expressing a desire for more amenities and higher standards across the board.
Zenitude Hôtel-Résidences Lorda offers commendable features for guests with disabilities. The hotel provides good accessibility overall with wheelchair accessible bathrooms and elevators ensuring ease of movement within the premises. The location is conveniently accessible and parking is easy, adding to the overall convenience for guests.
However, there are areas that could be improved. The accessibility ramp is notably absent, which can pose a challenge right at the entrance. Additionally, the bathtubs are reported to be quite high and slippery, making them less suitable for elderly guests or those with limited mobility. Lastly, some amenities such as USB ports and a more adjustable thermostat would enhance comfort, though these are minor drawbacks in the grand scheme.
Despite these areas for improvement, the hotel's spacious and accessible rooms, combined with a warm welcome and good location, contribute positively to the stay experience for guests with disabilities.
Zenitude Hôtel-Résidences Lorda is highly regarded for its dog-friendly facilities and services. The hotel warmly welcomes pets and dogs are accepted and allowed in the rooms, making it a great choice for travelers accompanied by their furry friends. The accommodation is particularly commended for being well-received by guests with pets with welcoming and friendly staff contributing to a pleasant stay.
Rooms are described as new, clean and cozy, equipped to cater to all needs, including balconies that are perfect for small dogs. The hotel's location next to a path along a river is ideal for dog walks, making it convenient for pet owners. Despite an additional fee for bringing dogs, the overall experience is positive with the hotel offering a well-located, four-star accommodation that provides a comfortable and enjoyable stay for both guests and their pets.
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Location
Guests appreciate the central positioning of the hotel which allows for easy access to shops, restaurants and other significant landmarks in Lourdes. The tranquil neighborhood offers a relaxing escape from the bustling tourist spots, ensuring a peaceful stay. The hotel is commended not just for its superior location but also for the cleanliness, spacious rooms and well-equipped kitchenettes that add to the comfort of the guests.
Additionally, the welcoming and helpful staff further enhance the positive experience, ensuring that everything from check-in to day-to-day needs is efficiently managed. The combination of a great location, ample parking and high-quality service make Zenitude Hôtel-Résidences Lorda an excellent choice for those visiting Lourdes for the sanctuary or simply to explore the beautiful settings in and around the town.
Breakfast
However, there are several critiques as well. Some guests felt that the breakfast was lacking in certain warm elements such as scrambled eggs, bacon or sausages and noted a scarcity of fruits. There were mentions of the breakfast being too basic or limited, particularly after a certain time. A recurring comment was the lack of options for guests with dietary restrictions, such as intolerances or celiac disease with specific mentions of missing lactose-free milk or plant-based alternatives.
Several reviews pointed out issues with the quality and freshness of the offerings, such as stale bread and pastries. The cost of breakfast, ranging from 10 to 12.90 euros per person, was frequently mentioned as being too high for what was provided with some describing it as expensive and not worth the price. Hygiene concerns were also raised by few guests.
Overall, while the breakfast at Zenitude Hôtel-Résidences Lorda has strong points in terms of variety and quality for some guests, there is room for improvement in offering more comprehensive options and better value for the price.
Dinner
Rooms at Zenitude are described as clean, spacious and quiet, providing an ideal environment for in-room dining. The presence of enormous windows and very comfortable beds enhances the overall living experience. However, the lack of nearby on-site dining options is noted as a downside and some guests have mentioned the absence of a designated countertop for meal preparation as a minor inconvenience.
For those seeking dining recommendations, the absence of guidance from the hotel on external dining options was highlighted. Despite these points, the overall atmosphere remains positive, particularly for travelers who value self-sufficiency and a peaceful, home-like environment.
Rooms
The accommodations clean and welcoming atmosphere combined with helpful and courteous staff contribute positively to the overall experience. Guests particularly enjoy the large balconies, great views and good lighting in the rooms. The large free parking area in front adds another layer of convenience.
However, some areas require improvement. Issues such as occasional maintenance problems, insufficient kitchen appliances and sporadic cleanliness setbacks have been noted. Some guests found the furnishings a bit dated or the rooms not thoroughly cleaned. Despite these occasional drawbacks, guests find the value for money appealing and appreciate the generous space and comfort provided.
Overall, Zenitude Hôtel-Résidences Lorda is a well-located, spacious and practical choice for travelers, offering a comfortable stay with essential amenities, although there are some areas needing attention to detail.
Beds
Cleanliness
However, there are notable inconsistencies. Some guests express concerns regarding specific areas needing improvement, such as sticky floors, dusty rooms and dirty carpets. Bathrooms and kitchen areas are occasionally criticized for not meeting cleanliness expectations with reports of mold, broken faucets and greasy utensils. Despite these issues, many visitors still appreciate the clean and quiet atmosphere, convenient location and overall value for money, making it a generally reliable choice for accommodation with some areas requiring attention.
Staff
While occasional reviews mention lapses in staff presence and organization, the overarching sentiment indicates that the staff generally create a welcoming and pleasant atmosphere. Their willingness to accommodate special requests and the attention shown by the housekeeping staff further enrich the overall stay. Moreover, the hotel's pet-friendly policy adds to its appeal for visitors traveling with pets.
In summary, the staff at Zenitude Hôtel-Résidences Lorda is predominantly described as friendly, approachable and highly professional, ensuring guests feel valued and well taken care of during their stay.
Wi-Fi
4 Star
On a positive note, the hotel is praised for its cleanliness and spacious apartments. The friendly and polite staff also receive commendation, contributing to a more pleasant stay for many visitors. The breakfast, even though considered limited by some, is generally viewed favorably. The hotel’s convenient location, providing easy access to the town, is another highlight noted by guests.
Despite these positive aspects, there is a recurring sentiment among reviews that the overall experience does not align with what one might expect from a four-star hotel. Some guests suggest the hotel's rating should be closer to two or three stars, expressing a desire for more amenities and higher standards across the board.
Accessible
However, there are areas that could be improved. The accessibility ramp is notably absent, which can pose a challenge right at the entrance. Additionally, the bathtubs are reported to be quite high and slippery, making them less suitable for elderly guests or those with limited mobility. Lastly, some amenities such as USB ports and a more adjustable thermostat would enhance comfort, though these are minor drawbacks in the grand scheme.
Despite these areas for improvement, the hotel's spacious and accessible rooms, combined with a warm welcome and good location, contribute positively to the stay experience for guests with disabilities.
Dog Friendly
Rooms are described as new, clean and cozy, equipped to cater to all needs, including balconies that are perfect for small dogs. The hotel's location next to a path along a river is ideal for dog walks, making it convenient for pet owners. Despite an additional fee for bringing dogs, the overall experience is positive with the hotel offering a well-located, four-star accommodation that provides a comfortable and enjoyable stay for both guests and their pets.
No, Zenitude Hôtel-Résidences Lorda doesn't have any pool.
No, a spa isn't available at Zenitude Hôtel-Résidences Lorda.
Yes, Zenitude Hôtel-Résidences Lorda welcomes dogs.
No, parking facilities aren't available at Zenitude Hôtel-Résidences Lorda.
No, Zenitude Hôtel-Résidences Lorda doesn't have a gym.
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