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On the hills overlooking Lugano, in a stunning setting just a few minutes from the heart of the town, this hotel is a an oasis of well-being.
Summary of reviews**Villa Sassa - Ticino Hotels Group General Reviews Summary:**
Villa Sassa Hotel, Residence & Spa in Lugano receives glowing commendations from guests for its prime location, delightful dining experiences, impressive amenities and exceptional service.
Situated atop a hill, the hotel offers stunning views of Lake Lugano and the city skyline, enhancing its overall appeal. Its central positioning close to the city center, train station and public transport makes it highly convenient for exploring Lugano. The well-maintained gardens and serene atmosphere further contribute to a tranquil stay.
The dining experiences at Villa Sassa, particularly breakfast and dinner, are frequently highlighted as standout aspects. The breakfast buffet is praised for its extensive variety, freshness and delicious offerings, enjoyed best on the beautiful terrace with scenic views. Dinner at the main restaurant is often considered the highlight of the stay, featuring superb food and exceptional service, despite being somewhat pricey for some guests.
Guests find the rooms at the hotel to be spacious, clean and well-maintained, suitable for families and longer stays due to amenities like kitchens and living areas. Although some rooms are noted as dated and in need of modernization, the stunning views and cleanliness uphold a positive experience overall.
The hotel's high cleanliness standards extend to all areas, including the well-maintained pool facilities and immaculate wellness areas. The spa receives substantial praise for its exceptional facilities, relaxing ambiance and superb treatments. The gym is noted for its modern equipment and comprehensive fitness activities, enhancing the hotel's wellness offerings.
The warm and professional staff at Villa Sassa significantly contribute to the positive guest experience with their friendliness, attentiveness and prompt service, making guests feel valued and well-cared for throughout their stay.
WiFi connectivity is generally satisfactory, though some guests report occasional instability. Parking availability is appreciated with both indoor and outdoor spaces, though fees are considered expensive by some and accessibility can be challenging.
Families particularly enjoy Villa Sassa for its spacious family rooms, accommodating staff and child-friendly amenities. The hotel effectively caters to the needs of families, making it an ideal destination for a memorable family holiday.
Overall, Villa Sassa Hotel, Residence & Spa stands out as a commendable choice for travelers, offering a harmonious blend of stunning views, excellent dining, spacious accommodations, pristine wellness facilities and exceptional service. Show more
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Categories
Hotel with EV Charging Stations
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Gym
Hotel for Yoga
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Comfort Double or Twin RoomThis twin/double room features a tile/marble floor, a seating area and a flat-screen TV. A private bathroom is fitted with a shower or a bath tub, hairdryer and free toiletries.
Deluxe Double or Twin RoomThis air-conditioned room has a balcony, tile/marble floor, minibar and a flat-screen TV. A private bathroom is fitted with a shower or a bath tub, hairdryer and free toiletries.
Premium SuiteThis suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, an oven and an electric kettle. Featuring a terrace with quiet street views, this suite also offers a minibar and a flat-screen TV with cable channels. The unit offers 2 beds.
Premium Suite With Lake ViewThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, an oven and an electric kettle. Boasting a terrace with lake views, this suite also offers a minibar and a flat-screen TV with cable channels. The unit has 2 beds.
Grand SuiteThis spacious suite is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, an oven and an electric kettle. Featuring a terrace with garden views, this suite also offers a minibar and a flat-screen TV with cable channels. The unit offers 4 beds.
Grand Suite with Lake ViewThis spacious suite features 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, an oven and an electric kettle. Boasting a terrace with lake views, this suite also features a minibar and a flat-screen TV with cable channels. The unit has 4 beds.
Penthouse Suite with Lake ViewGuests will have a special experience as the suite features a fireplace. This spacious suite consists of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, an oven and an electric kettle. Featuring a terrace with lake views, this suite also provides a minibar and a flat-screen TV with cable channels. The unit offers 4 beds.
Studio ApartmentThe air-conditioned apartment features 1 bedroom and 1 bathroom with a bath and a shower. The well-fitted kitchenette has a stovetop, a refrigerator and kitchenware. Featuring a balcony with garden views, this apartment also offers a minibar and a flat-screen TV with cable channels. The unit offers 1 bed.
One-Bedroom ApartmentThis spacious apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. Featuring a terrace with garden views, this apartment also provides a minibar and a flat-screen TV with cable channels. The unit offers 1 bed.
Two-Bedroom ApartmentThis spacious apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. Boasting a terrace with garden views, this apartment also offers a minibar and a flat-screen TV with cable channels. The unit has 3 beds.
Guest Reviews
8.1
Very Good
Location
The Villa Sassa Hotel, Residence & Spa in Lugano boasts an exceptional location that draws guests for its convenience and stunning views. Guests frequently praise its central positioning, noting the hotel's close proximity to Lugano's city center, train station and public transport, making it easy to explore the city on foot or by bike. The hotel sits atop a hill, offering unparalleled views of Lake Lugano and the city skyline, which many find breathtaking.
Despite the occasional note about uphill walks and potential road noise, the hotel's tranquil setting and serene atmosphere remain highlights for visitors. The well-maintained gardens, generous fitness and wellness areas and the beautiful terrace for breakfast further enhance the guest experience.
Overall, the location is considered ideal for both relaxation and city explorations, making the Villa Sassa a highly recommended stay for those visiting Lugano.
Breakfast
The breakfast experience at Villa Sassa Hotel, Residence & Spa receives high praise from guests, highlighted by its extensive and well-stocked buffet. Many guests describe the breakfast offerings as rich, generous and varied, featuring a wide selection of both hot and cold dishes. The variety of bread and other options cater to diverse tastes with both sweet and savory selections available. Guests frequently mention the excellent quality and freshness of the food, noting that it is delicious and satisfying.
The serene ambiance of enjoying breakfast on the terrace with its stunning lake views and beautiful garden, enhances the dining experience. The breakfast buffet is often characterized as fabulous, superb and even magnificent. Some guests do note that the breakfast can be repetitive from day to day and a few mention that certain items, like scrambled eggs, could be improved. Overall, the breakfast at Villa Sassa Hotel is described as meeting and often exceeding expectations with a wide array of choices ensuring there is something for everyone.
Dinner
Villa Sassa Hotel, Residence & Spa offers a dining experience that has left many guests highly impressed. The hotel's main restaurant consistently receives accolades for its superb food, exceptional dinner service and the delightful variety of dishes. Guests frequently describe their dining experiences as amazing with many considering dinner the highlight of their stay. The restaurant is praised for its excellent cuisine, refined and unique dishes and attractive terrace setting. What stands out is the courteous and attentive service provided by the restaurant, bistro and reception staff, which significantly enhances the dining experience.
While some guests found the meals to be expensive, the quality of the food, as described by many, seems to justify the cost. The menu offers plenty of dinner options, including highly recommended club sandwiches and hamburgers. There are mixed opinions on certain dishes, indicating that the hotel's nouvelle cuisine may not be to everyone's taste. Nonetheless, overall feedback points to a top-notch restaurant where most guests have enjoyed their meals thoroughly. The dining experience is complemented by a lovely breakfast with a great selection, making Villa Sassa a noteworthy culinary destination within the Ticino Hotels Group.
Rooms
Villa Sassa Hotel, Residence & Spa offers generously sized rooms with stunning views, beautiful balconies and ample amenities like kitchens and living areas, making it an excellent option for families and longer stays. The suites and apartments stand out for their impressive space and comfort, ensuring guests find plenty of room to relax. The property's cleanliness is commendable with rooms frequently described as very clean and well-maintained.
However, while the accommodation is spacious, many rooms are evidently dated, featuring old-fashioned furnishings and decor that could benefit from modernization. Some guests also noted that the rooms lack sufficient decoration and newer amenities, which impacts the overall experience. Despite this, the hotel remains a strong contender for those who value space, cleanliness and scenic views over the latest interior trends.
Beds
Guests at Villa Sassa Hotel, Residence & Spa have had a varied experience with the beds. While some visitors praised the beds as great, very comfortable and conducive to a deep sleep, others found them less satisfactory. A consistent issue highlighted was the hardness of the mattresses with numerous guests describing them as extremely hard or rock hard. There were also remarks about the beds being worn down, not comfortable and in some cases, too small for two adults. Despite the mixed reviews, it seems the comfort level of the beds could benefit from some improvements to meet the expectations of all guests.
Cleanliness
At Villa Sassa Hotel, Residence & Spa - Ticino Hotels Group, guests have highlighted the impressive level of cleanliness maintained throughout the property. Many reviews emphasize that the rooms, common areas and facilities are very clean and well-maintained. The swimming pool area and indoor pool receive consistent praise for their cleanliness, contributing to an overall spotless and luxurious ambiance.
The wellness area is frequently mentioned as a great feature, aligning with the general observation of the hotel's neat and careful upkeep. The spacious rooms are well-furnished and cared for and guests find the environment clean and quiet, enhancing their experience. The hotel's garden and general environment also uphold the high standards of cleanliness, adding to the property's allure.
However, some guests noted inconsistencies, including issues with room and bathroom cleanliness. Specific concerns include dust under the beds, mold and outdated furniture needing refurbishing. The hotel’s windows are also mentioned as not being well-insulated. Despite these occasional lapses, the majority of feedback appreciates the high levels of cleanliness and the friendly, helpful staff who contribute to the overall positive experience.
In summary, while there are areas that could benefit from improvement, Villa Sassa predominantly impresses guests with its high cleanliness standards, well-maintained facilities and beautiful, clean rooms, making it a commendable choice for travelers seeking a neat and luxurious stay.
Staff
The reviews for Villa Sassa Hotel, Residence & Spa - Ticino Hotels Group emphasize the exceptional friendliness and professionalism of the staff. Guests consistently mention that the team is incredibly welcoming, attentive and accommodating across various areas of the hotel, including the restaurant, bistro and reception. The staff's courteousness and prompt assistance are frequently highlighted, making guests feel valued and well-cared for during their stay. Many reviewers appreciate the helpful and supportive nature of the staff, which contributes significantly to their positive experience. Despite a few criticisms concerning reception efficiency and isolated instances of rudeness, the overwhelming impression is one of friendliness, professionalism and exceptional service, underlined by staff who are consistently pleasant, dynamic and eager to assist. Overall, the hotel's staff is seen as a major asset, creating a warm and welcoming environment for all visitors.
Wi-Fi
Guests of Villa Sassa Hotel, Residence & Spa generally found the WiFi satisfactory with several positive points highlighted. Many appreciated the super fast internet and stable connectivity. Complimentary WiFi access was often mentioned, adding to the convenience of their stay. Several reviews noted the WiFi speed as being good or decent. However, there were occasional mentions of the internet connection being unstable and problems with WiFi disconnections. While the overall experience with WiFi was positive, some guests expressed that it could be improved, particularly for a 4-star hotel.
Spa
Nestled in the heart of Ticino, Villa Sassa Hotel, Residence & Spa offers an extensive wellness experience that's receiving positive acclaim from guests. The spa area is frequently highlighted for its exceptional facilities and relaxing ambiance. Visitors describe the wellness area as impeccable, spacious and well-maintained, making it a serene escape from daily routines.
The indoor swimming pool, along with the jacuzzi, stands out as particularly enjoyable and clean, contributing to an overall excellent spa experience. Guests applaud the top-notch treatments and the extensive range of wellness activities available. The massage and fitness areas have also garnered praise for their quality services and cleanliness.
Moreover, the spa's infrastructure, including various saunas and a rich selection of activities, impresses visitors. Despite a few mentions of crowdedness and some outdated features, such as the need for a modernized sauna, the general consensus leans heavily towards satisfaction.
While there are areas in need of improvement, like the functionality of the massage areas and some specific facilities, the overarching impression is that Villa Sassa provides a superb and relaxing spa experience that guests appreciate deeply. With its combination of indoor and outdoor pools, fitness amenities and dedicated wellness zones, this spa stands out as a notable feature of the hotel.
Gym
The gym at Villa Sassa Hotel, Residence & Spa is highly praised by guests for its impressive style and comprehensive amenities. Described as modern, very large and extremely well-equipped, the fitness center offers a versatile range of machines and facilities. Guests appreciate the gym's spacious layout and the variety of options available, noting the presence of top-quality equipment. The inclusion of aquacycling and aquagym classes adds to the diverse range of fitness activities. Overall, the gym is considered exceptional, providing excellent service and enhancing the overall wellness experience at the hotel.
Pool
The pool facilities at Villa Sassa Hotel, Residence & Spa - Ticino Hotels Group have garnered significant praise from guests. Visitors consistently describe both the indoor and outdoor pools as clean, well-maintained and enjoyable. The indoor pool is particularly appreciated for its warmth and development, providing a comfortable swimming experience. The outdoor pool, noted for its cleanliness and daily maintenance, offers a sensational and beautiful setting, often highlighted by the stunning views it provides. Guests also commend the heated pool options and the pleasant pool area, which is well-managed and spacious.
However, there are a few areas for improvement. Some guests mentioned occasional issues such as grumpy lifeguards, non-functional showers and a crowded Jacuzzi. Additionally, the outdoor pool was sometimes described as cold and the spa pool received mixed reviews regarding its temperature. Despite these minor setbacks, the overall feedback emphasizes the superb quality of the pool facilities, making them a standout feature of the hotel.
Parking
Guests at Villa Sassa Hotel, Residence & Spa have various opinions about the parking facilities, mostly highlighting their accessibility, availability and a mix of free and paid options. While the convenience of free parking, especially during weekends, is appreciated by many, others pointed out that parking accessibility could be challenging for some. The availability of both indoor and outdoor parking is noted with plenty of spaces available. However, some guests found the daily fees for parking—ranging from 15 to 30 CHF—too expensive, wishing they were included in the room price. The indoor parking is considered essential by some, yet feedback suggests that the underground garage might benefit from renovation or expansion. Overall, despite some concerns over cost and accessibility, the parking options are generally well-received for their convenience and availability.
Family
Villa Sassa Hotel, Residence & Spa, part of the Ticino Hotels Group, stands out as a stellar choice for families seeking a memorable getaway. The property boasts brilliant facilities specifically designed with families in mind. This includes spacious family rooms that provide ample space and comfort, making them perfect for a relaxing stay. Although the furniture may appear dated, the overall experience is enhanced by the quiet atmosphere and generous amenities.
With an array of child-friendly amenities and very accommodating staff, the hotel ensures that even the youngest guests feel welcome. The children's facilities are highly praised, including a wonderful indoor pool that caters to small children and various engaging activities. Families also benefit from the hotel's convenient services like baby cribs and bed rails.
The hotel's large family apartments make it an excellent option for bigger families or those in need of more room. Children and teens are welcomed enthusiastically, adding to the hotel's reputation as a great place for families with kids. Guests have also highlighted the generous breakfast buffet and the special recognition received from staff members in the restaurant, particularly Maria and the maître d’.
Moreover, the hotel holds sentimental value for some guests, having been a place where lifelong memories were made, whether it was meeting a significant other or reliving past family trips. The location near Lugano hospital adds a level of reassurance for those traveling with young children.
Overall, Villa Sassa provides a harmonious balance of family-friendly amenities, engaging activities for children and a warm, welcoming atmosphere, making it an ideal destination for family holidays.
4 Star
Villa Sassa Hotel, Residence & Spa, part of the Ticino Hotels Group, presents itself as a luxury establishment with a four-star rating. However, some guests have questioned this rating, particularly noting that certain rooms and modules could benefit from renovation and updating. Despite these comments, the hotel still offers quintessentially four-star service throughout. While breakfast was deemed average and not quite meeting the expectations of a four-star establishment, the overall service experience maintains a consistent four-star standard. Nonetheless, it should be noted that some guests felt that the pricing was too high for what was offered, suggesting that the hotel may benefit from aligning its offerings more closely with its relatively high cost and four-star status.
Business
Villa Sassa Hotel, Residence & Spa - Ticino Hotels Group is an excellent choice for business travelers, offering a range of facilities and services designed to meet their needs. The hotel boasts a business center and dedicated tables for business meetings, ensuring a productive work environment. Guests have complimented the service provided to business clients, describing it as great and highly professional. The rooms contribute to a conducive work atmosphere, remaining quiet and professional. Additionally, the hotel features a large breakfast buffet, ideal for starting the day on a positive note. Although some reviews noted WiFi issues, others highlighted good WiFi specifically for business purposes. The hotel may appear somewhat outdated and in need of upkeep, but it remains a solid option for work-related travel.
Outdoor Pool
The outdoor pool at Villa Sassa Hotel, Residence & Spa clearly leaves an impression on the guests who have visited. Descriptions frequently highlight its magnificent and beautifully situated features, emphasizing a well-maintained and luxurious environment. Guests have noted that the pool area is lovely and top-notch, contributing significantly to the overall positive experience at the hotel. The pool is cleaned daily, ensuring a consistently pleasant atmosphere. However, there are mentions of occasional unavailability due to renovation or not being open yet and some guests found the sunbeds less comfortable. Despite these minor inconveniences, the general consensus indicates that the outdoor pool is a dream destination, offering stunning views and a refreshing escape.
Indoor Pool
The indoor pool at Villa Sassa Hotel, Residence & Spa receives high praise from guests for being a relaxing and enjoyable facility. The heated pool and Jacuzzi, along with the overall spa facilities, are described as wonderful and well-maintained. The pool is spacious and consistently open until the evening, which is favorable for families with children. However, it can become quickly packed and lacks sufficient sunbeds inside. Despite these minor drawbacks, many guests loved their time spent at the indoor pool, making full use of the pool and spa amenities.
Luxury
Set amidst the scenic beauty of Ticino, Villa Sassa Hotel, Residence & Spa stands out as a beacon of luxury and comfort. This exquisite and expensive hotel consistently delivers a luxurious experience that keeps guests returning and recommending it. Its luxurious feel is evident in every corner with spotless cleanliness and top-notch facilities that exceed expectations for a 4-star property.
Guests can't help but admire the beautiful decor, even if it echoes from the far past. The hotel's location further enhances the luxurious ambiance, offering a wonderful backdrop for a truly comfortable stay. The facilities and the range of luxury services provided are impressive, making it a top choice for those seeking a touch of class in their accommodations.
Even though the breakfast quality may be considered mediocre by some, the fresh bread served redeems the experience slightly. The parking privileges for luxury cars add an extra layer of opulence, reflecting the hotel's commitment to catering to a high-end clientele.
In summary, Villa Sassa Hotel excels in providing a lavish experience with its exquisite decor, prime location and meticulous attention to detail, ensuring a memorable stay for all its guests.
Romantic
Villa Sassa Hotel, Residence & Spa in Ticino is a highly praised destination for a romantic escapade. Guests have consistently mentioned the amazing and breathtaking views that enhance the romantic atmosphere of the location. The spa experience is noted as particularly enjoyable and adds to the overall romantic vibe.
For those looking to celebrate special moments, the hotel offers romantic proposal setups and the bars provide a great view, perfect for a romantic dinner. The exceptional and stunning views from various points in the hotel offer an excellent backdrop for photos and romantic occasions. Overall, Villa Sassa in Lugano is recognized as a superb spot for couples seeking a memorable, romantic experience.
Dog Friendly
Villa Sassa Hotel, Residence & Spa is highly regarded for its dog-friendly environment and amenities. Guests appreciate the welcoming attitude towards their pets with the hotel allowing dogs and featuring staff that are noted for their dog-friendliness. The hotel provides specific amenities for dogs, enhancing the pet-friendly experience. Families, even those with many children, find the staff to be friendly and accommodating. The breakfast buffet receives positive remarks for its quality. However, it is worth noting that dogs are not permitted in the restaurant and the nearest park is a 15-minute walk away. Overall, Villa Sassa stands out for its inclusive approach towards pets and families.
Yes, Villa Sassa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Villa Sassa.
Yes, Villa Sassa welcomes dogs.
No, parking facilities aren't available at Villa Sassa.