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Summary of reviewsSituated in the heart of the town, Diplomat Plaza Hotel & Resort boasts a prime location that is both convenient and tranquil. Its central setting makes it an ideal base for exploring local attractions while still providing a peaceful atmosphere. The picturesque landscape surrounding the hotel enhances the experience and ample parking facilities are appreciated by guests.
The hotel’s breakfast offerings stand out as exceptional, often described as rich, abundant and delicious. The buffet features high-quality, tasty dishes with plentiful and varied options that cater to all tastes. Guests enjoy the clean and pleasant ambiance of the breakfast area, contributing to a delightful start to their day. There are minor suggestions for expanding the sweet offerings, but overall, breakfast is a highlight for most visitors.
Dinner at the hotel's own restaurant receives positive reviews with the food being praised for its taste and variety, especially its traditional Bulgarian cuisine. However, some guests feel that lunch and dinner options could use slight improvements, citing occasional issues with taste and pricing. Despite this, the restaurant remains favored for its excellent cuisine and convenient location.
The unique, spacious and comfortable rooms, each with its own stylish theme, are frequently commended for their cleanliness and coziness. The attention to detail in room design and the comfort of the beds and mattresses contribute to a restful stay. Although there are occasional mentions of rooms needing minor improvements in cleanliness, the overall sentiment is positive.
Impeccable cleanliness extends throughout the hotel with guests applauding the spotless facilities, from rooms to communal spaces and the spa. This high standard of hygiene, combined with good service, ensures a comfortable and inviting environment.
The staff at Diplomat Plaza Hotel & Resort are highly regarded for their professionalism, friendliness and willingness to assist. This positive interaction significantly enhances the service experience, though there are occasional inconsistencies in staff attitude noted in some reviews.
Guests also enjoy the hotel's spa and pool facilities, which are described as clean, well-maintained and relaxing. The spa offers a variety of therapeutic amenities, including a pool, hot tub, sauna and Turkish bath. Although some guests mention the spa area could be improved in size and ambiance, the majority find it to be a pleasant and rejuvenating space.
Parking at the hotel is generally convenient with ample and free spaces available, adding to the ease of access for visitors. While the parking area can become crowded during peak times, it remains a positive feature overall.
Lastly, the comfort of the beds is a frequently highlighted aspect with visitors praising the quality of mattresses and pillows. The consistent high standard of bed comfort ensures a restful and enjoyable stay for guests.
In summary, Diplomat Plaza Hotel & Resort offers a memorable and comfortable experience with its excellent location, outstanding breakfast, unique and cozy rooms, impeccable cleanliness and friendly staff. The well-regarded spa and pool facilities further contribute to a relaxing and enjoyable visit. Show more
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Categories
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Single RoomStandard room with 21” TV set with satellite channels, a minibar, a personal safe and air conditioning.
Double RoomStandard room with 21” TV set with satellite channels, a minibar, a personal safe and air conditioning.
MaisonetteThe stylish duplex has two separate bedrooms, and a very large seating area with a satellite TV and a DVD player.
Deluxe ApartmentThis luxurious, split-level apartment features a spa bath. The apartment also contains a glass-domed observatory for watching the sky at night.
Deluxe SuiteThis air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The suite features a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe SuiteThis air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The suite features a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe SuiteThis air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The suite features a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe SuiteThis air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The suite features a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe Double RoomThis air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Deluxe SuiteThis air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The suite features a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe SuiteThis air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The suite features a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe SuiteThis air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The suite features a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe SuiteThis air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The suite features a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe SuiteThis air-conditioned suite features 1 bedroom and 1 bathroom with a shower. The suite features a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe Double RoomThe spacious double room features air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. This double room offers heating, a flat-screen TV with satellite channels and a balcony. The unit has 1 bed.
Deluxe Double RoomThe spacious double room features air conditioning, a seating area, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a safe deposit box, a sofa, a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 2 beds.
Deluxe Double RoomThe spacious double room features air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. This double room has a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe Double RoomThe spacious double room offers air conditioning, a seating area, as well as a private bathroom boasting a shower and a hairdryer. The double room features a safe deposit box, a sofa, a carpeted floor, heating, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Deluxe Double RoomThe spacious double room features air conditioning, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. Featuring a balcony, this double room also offers a carpeted floor, heating and a flat-screen TV with satellite channels. The unit has 1 bed.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Deluxe Double RoomThis air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Deluxe SuiteThe spacious suite offers air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. This suite features heating and a flat-screen TV with satellite channels. The unit offers 3 beds.
Deluxe Double RoomThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Guest Reviews
9.0
Excellent
Location
Nestled in the heart of the town, Diplomat Plaza Hotel & Resort boasts an enviable location that delights visitors with its convenience. The hotel is easily accessible and centrally located, making it a perfect base for exploring local attractions. Positioned right in the city center, it offers a quiet atmosphere, allowing guests to enjoy the nearby beautiful and interesting places in tranquility. Surrounded by a picturesque landscape, the hotel also provides ample parking. Whether visiting for business or pleasure, the hotel’s setting ensures a memorable and hassle-free stay.
Breakfast
Diplomat Plaza Hotel & Resort is lauded for its outstanding breakfast offerings. Many guests praise the breakfast as gorgeous, rich, abundant and fabulous with excellent food quality. The buffet is described as fresh, very tasty and exceptionally delicious. Guests appreciate the plentiful and varied options, finding the breakfast diverse and sufficient for everyone. It is noted for being very rich in quantities and diversity, providing a delightful and extensive start to the day. The ambiance of the breakfast area is often described as clean and pleasant, adding to the overall positive experience.
While the majority of comments highlight the wonderful, delicious and very good nature of the breakfast, some feedback suggests areas for improvement, such as expanding the sweet offerings. However, the consensus remains overwhelmingly positive with numerous mentions of the breakfast being incredible, super and standout in its quality and variety. Despite a couple of less enthusiastic comments, the general sentiment indicates that breakfast at Diplomat Plaza Hotel & Resort is a highlight for most guests, contributing to a satisfying and enjoyable stay.
Dinner
The Diplomat Plaza Hotel & Resort offers a dining experience that has garnered mixed, yet predominantly positive reviews from guests. Many have praised the food, describing it as wonderful, very tasty and delicious with special commendation for its variety and hearty breakfast options. The hotel's own restaurant, conveniently located on the first floor and noted for its traditional Bulgarian cuisine, has been spotlighted as a highlight, often described as amazing with excellent service.
However, some reviews suggest that lunch and dinner could use some improvement and may not always meet expectations with occasional feedback indicating that the food at dinner was not very tasty and sometimes considered too expensive. Despite these occasional critiques, the overall sentiment towards the hotel's restaurant remains favorable, recommending it for its incredible cuisine and good location in the city center.
Rooms
Diplomat Plaza Hotel & Resort offers guests a unique and comfortable experience with its original room styles and themed designs. Each spacious room is distinct, featuring its own motif, which adds a touch of character and charm. Cleanliness is consistently praised with rooms often described as clean, cozy and beautiful. The beds and mattresses are noted for their comfort, contributing to a restful stay.
Guests appreciate the large and quiet rooms, which provide a peaceful environment. However, it's worth noting that while most reviews highlight the impeccable cleanliness, there are occasional mentions of rooms not being spotless or having an unpleasant smell. Despite this, the general consensus is that the rooms are well-equipped with everything necessary for a comfortable stay, catering to varying guest preferences with their thematic decor.
Overall, the hotel's unique, spacious and clean rooms, combined with the comfortable beds and attention to detail, create a positive and memorable stay for its guests.
Beds
Guests at the Diplomat Plaza Hotel & Resort repeatedly highlight the exceptional comfort of the beds. Descriptions such as very comfortable, extremely comfortable and even sensational are common, reflecting a consistent high standard. The beds and mattresses are frequently praised with comments emphasizing their perfection and the excellent quality of the mattresses. While one review mentions the double bed being made up of two connected beds, it doesn't detract from the overall positive sentiment regarding comfort. Whether it’s the bed itself or the supporting pillows and mattresses, the consensus is clear: the Diplomat Plaza Hotel & Resort ensures a restful and comfortable stay for its visitors.
Cleanliness
At Diplomat Plaza Hotel & Resort, guests consistently praise the impeccable cleanliness throughout the establishment. The hotel is described as astonishingly clean, down to the smallest detail and with style. Visitors highlight the clean facilities, noting that everything, from the rooms to the spa, is spotlessly clean and fresh. Rooms, including the Maisonette with its two comfortable bathrooms, maintain a high level of cleanliness, ensuring a cozy and warm stay.
The entire hotel, including communal spaces, shines with top-notch hygiene, making it a comfortable and inviting place to relax. Guests commend the hotel's commitment to maintaining a super clean and tidy environment, which extends to the excellent mattresses ensuring a restful night's sleep. Additionally, the cleanliness paired with good service contributes to a truly pleasant experience.
Overall, the Diplomat Plaza Hotel & Resort's dedication to exemplary cleanliness and attention to detail ensures a pristine, comfortable and deluxe stay for all its visitors.
Staff
The reviews for the Diplomat Plaza Hotel & Resort highlight the staff's exceptional qualities, emphasizing their professionalism, friendliness and willingness to assist. Guests frequently described the staff as organized, eager to help and very polite, contributing to a top-notch service experience. The hotel staff's cheerful and responsive nature consistently left a positive impression with many noting their readiness to address any needs immediately. However, some inconsistencies were mentioned, such as mixed attitudes and less favorable interactions with specific personnel, particularly at the reception and in the restaurants. Overall, the hotel's staff are seen as a significant strength, ensuring guests feel welcomed and well cared for during their stay.
Spa
The spa at Diplomat Plaza Hotel & Resort has received a variety of feedback from guests with many highlighting positive aspects. Phrases such as fabulous spa area, wonderful spa and amazing SPA center with swimming pool reflect the general satisfaction with the facilities. Guests appreciated the easily accessible and pleasant spa featuring a pool, hot tub, sauna, Turkish bath and an outdoor relaxation area.
However, there were some critiques, notably pointing out that the spa zone was not very big and the spa area needs rework, indicating room for improvement in spatial arrangement and ambiance. Despite these remarks, visitors found the spa to be nice and clean, very nice and warm. The availability of a beauty studio and massage services also added to the appeal.
Overall, guests enjoyed the therapeutic offerings at the spa with comments emphasizing a nice spa area and really good facilities, though a few noted its small size and atmosphere needing enhancement. The experience appears to be particularly enjoyable when there are fewer people in the pool and sauna.
Pool
The Diplomat Plaza Hotel & Resort boasts an impressive indoor swimming pool that guests have found to be clean, warm and well-maintained. The pool is noted for its deep and pleasant waters, making it suitable for both casual swimmers and children. The water temperature, consistently around 32 degrees, has received high praise for being excellent for children and providing a comfortable swim for everyone. Although one guest mentioned the pool being cold, the majority of reviews highlight its warmth and cleanliness. The pool is complemented by a calm and pleasant spa area, adding to the overall wellness experience. The hotel's original design also adds a unique touch to the swimming area, enhancing the guest experience. Visitors also appreciate that the pool is large enough for a proper swim and that it includes thoughtful features like steps at the bottom for easy access. All in all, the hotel's pool and spa facilities are standout features that significantly contribute to a relaxing and enjoyable stay.
Parking
Guests at Diplomat Plaza Hotel & Resort generally appreciate the parking facilities. Many have highlighted the convenience of finding parking spaces with ease, mentioning that ample and free parking is available. The property offers parking spaces directly in front of the hotel, making it highly accessible for visitors. There is also a mention of reserved parking spaces, adding an extra layer of convenience for those who may require it. However, there are occasional remarks about the parking area being crowded, suggesting that it might be challenging to find a spot during peak times. Despite this, the overall feedback indicates that parking is a positive feature for most guests, complementing other amenities like the swimming pool and massages.
Yes, Diplomat Plaza Hotel & Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Diplomat Plaza Hotel & Resort.
No, Diplomat Plaza Hotel & Resort doesn't allow dogs.
Yes, parking facilities are available at Diplomat Plaza Hotel & Resort.