DoubleTree by Hilton Luxembourg
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Summary of reviewsDoubleTree by Hilton Luxembourg consistently receives praise for its tranquil woodland location, providing a serene retreat close to Luxembourg City. Guests appreciate the hotel's picturesque forest setting, which offers scenic views and a peaceful atmosphere. Despite its secluded feel, the excellent connectivity with a direct bus service and short travel time to the city center make it highly convenient for exploring Luxembourg's attractions. Visitors laud the abundant greenery and calm environment, which enhance the spacious, clean and well-maintained rooms equipped with modern amenities.
Breakfast at the DoubleTree by Hilton Luxembourg is generally well-received with guests enjoying the extensive selection, high-quality ingredients and organized service. The buffet includes fresh fruit and cooked dishes, creating a hearty and delicious start to the day. Although some guests noted occasional congestion during peak hours and felt that the price could be on the higher side, the overall feedback on breakfast is positive.
Dinner experiences are mixed; while some enjoy the convenience and quality of in-house dining, others critique the limited menu options and high prices. Guests appreciate the courteous service but suggest that expanding the choice and improving the quality could enhance the evening dining experience.
The rooms are a highlight, frequently praised for their spaciousness, cleanliness and comfort. Guests find the large, bright rooms accommodating for families and conducive to relaxation. Despite some comments on outdated decor and occasional maintenance issues, the majority reviews emphasize the generous room size, comfortable furnishings and overall welcoming atmosphere.
Cleanliness is a strong suit for the hotel with high standards maintained in both rooms and common areas. Many guests appreciate the hotel's hygienic environment, adding to their comfort throughout the stay. However, sporadic lapses in cleaning and outdated furnishings are noted by a few.
The hotel's staff is exceptionally well-regarded for their friendliness, professionalism and multilingual capabilities. Specific team members receive special mentions for their outstanding service and welcoming demeanor, which significantly contribute to the positive guest experience.
Free WiFi is available, but reviews on its reliability are varied. While it works well in common areas, inconsistencies in speed and connectivity in rooms can be a drawback for some guests.
The gym, while clean and functional, is seen as small and inadequately equipped. Guests suggest improvements in its size and the variety of equipment available.
The indoor heated pool is appreciated for being clean and kid-friendly, but its small size, limited hours and maintenance issues are common complaints. Accessibility challenges, such as long waits for the elevator and restricted access time, also affect the overall pool experience.
Parking facilities receive positive feedback for being ample, free and conveniently located next to the hotel. The spacious and well-regulated parking lot adds to the convenience for guests traveling by car.
In summary, DoubleTree by Hilton Luxembourg offers a serene, well-connected retreat with spacious, clean rooms and a highly praised staff. While breakfast is generally satisfying, dinner options and some amenities like WiFi and gym facilities could benefit from improvements. The hotel's picturesque location and excellent service make it a favored choice for visitors seeking both tranquility and accessibility.
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Breakfast at the DoubleTree by Hilton Luxembourg is generally well-received with guests enjoying the extensive selection, high-quality ingredients and organized service. The buffet includes fresh fruit and cooked dishes, creating a hearty and delicious start to the day. Although some guests noted occasional congestion during peak hours and felt that the price could be on the higher side, the overall feedback on breakfast is positive.
Dinner experiences are mixed; while some enjoy the convenience and quality of in-house dining, others critique the limited menu options and high prices. Guests appreciate the courteous service but suggest that expanding the choice and improving the quality could enhance the evening dining experience.
The rooms are a highlight, frequently praised for their spaciousness, cleanliness and comfort. Guests find the large, bright rooms accommodating for families and conducive to relaxation. Despite some comments on outdated decor and occasional maintenance issues, the majority reviews emphasize the generous room size, comfortable furnishings and overall welcoming atmosphere.
Cleanliness is a strong suit for the hotel with high standards maintained in both rooms and common areas. Many guests appreciate the hotel's hygienic environment, adding to their comfort throughout the stay. However, sporadic lapses in cleaning and outdated furnishings are noted by a few.
The hotel's staff is exceptionally well-regarded for their friendliness, professionalism and multilingual capabilities. Specific team members receive special mentions for their outstanding service and welcoming demeanor, which significantly contribute to the positive guest experience.
Free WiFi is available, but reviews on its reliability are varied. While it works well in common areas, inconsistencies in speed and connectivity in rooms can be a drawback for some guests.
The gym, while clean and functional, is seen as small and inadequately equipped. Guests suggest improvements in its size and the variety of equipment available.
The indoor heated pool is appreciated for being clean and kid-friendly, but its small size, limited hours and maintenance issues are common complaints. Accessibility challenges, such as long waits for the elevator and restricted access time, also affect the overall pool experience.
Parking facilities receive positive feedback for being ample, free and conveniently located next to the hotel. The spacious and well-regulated parking lot adds to the convenience for guests traveling by car.
In summary, DoubleTree by Hilton Luxembourg offers a serene, well-connected retreat with spacious, clean rooms and a highly praised staff. While breakfast is generally satisfying, dinner options and some amenities like WiFi and gym facilities could benefit from improvements. The hotel's picturesque location and excellent service make it a favored choice for visitors seeking both tranquility and accessibility.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
DoubleTree by Hilton Luxembourg, nestled in the tranquil woodlands on the outskirts of Luxembourg City, offers a serene escape from the urban hustle. The hotel's picturesque forest setting is ideal for nature enthusiasts, providing scenic views and peaceful surroundings. Despite its remote feel, the location boasts excellent connectivity with a direct bus service, conveniently situated just a short walk away. This free public transport ensures easy access to the vibrant city center within roughly 20 minutes, making it a breeze to explore the city’s attractions.
Guests commend the abundant greenery and the calming atmosphere, which complements the hotel's spacious, well-maintained rooms and modern amenities. The ample parking space is a boon for those traveling by car, offering hassle-free visits to Luxembourg City or even neighboring destinations like Trier.
The location yields the best of both worlds — an idyllic retreat into nature while ensuring proximity to urban amenities. This strategic positioning, combined with the hotel's comprehensive facilities such as a refreshing pool and a generous breakfast spread, sets DoubleTree by Hilton Luxembourg as a prime choice for travelers seeking convenience and tranquility.
The breakfast experience at the DoubleTree by Hilton Luxembourg has received a range of feedback from guests with many highlighting positive aspects. Guests generally appreciated the extensive and varied selection available, describing the breakfast as generous, hearty and delicious. The buffet was often noted for being well-stocked with fresh, high-quality ingredients and a wide range of options, including fresh fruit, croissants and a variety of cooked dishes. The hotel staff managed the busy breakfast hours efficiently, maintaining a welcoming and organized environment.
However, some guests mentioned that the breakfast could occasionally be crowded, leading to delays in replenishment and occasional shortages of items. There were also remarks about the high cost of breakfast and the quality not always matching the price with some guests describing it as the same each day and lacking variety in certain areas, such as vegetarian options.
Overall, while there were some mixed reviews regarding specific aspects, the majority of guests found the breakfast at DoubleTree by Hilton Luxembourg to be a satisfying start to their day, appreciated for its variety and overall quality.
Dinner experiences at the DoubleTree by Hilton Luxembourg receive mixed feedback from guests. While some found the meals delicious and appreciated the convenience of dining in-house, others were less impressed with the dinner offerings. A common point of praise includes well-prepared dishes such as Wiener schnitzel and delicious desserts. The staff wins points for courteous service, though there are notable criticisms regarding the limited choices and high prices.
Many guests expressed disappointment with the quality and variety of the buffet dinner, labeling it as basic or even miserable with some dishes being cold or poorly prepared. The menu is described as limited with few options for children and vegetarians. The price of meals, especially the buffet, is frequently mentioned as being too high for the quality presented. The high cost of drinks also came under scrutiny.
Several reviews highlighted operational challenges with frequent closures of the restaurant and bar and limited room service options. Some guests faced frustration with no food availability on-site during certain hours, exacerbated by the closure of the restaurant due to unforeseen circumstances like the pandemic.
Despite these issues, the hotel does offer a welcoming atmosphere with perks like freshly baked cookies and maintains a strategic proximity to transport options. The overall dining experience could benefit from a wider, more varied menu, improved availability and more competitive pricing to match the quality offered.
The DoubleTree by Hilton Luxembourg receives high marks from guests for its room size, cleanliness and overall comfort. Guests frequently praise the spaciousness of the rooms, highlighting that they are large enough to comfortably accommodate families and offer ample space for relaxation. The clean, bright and well-equipped rooms seem to meet the needs of many travelers looking for a cozy stay.
The comfort of the rooms is a recurring theme with many noting the comfortable beds, modern designs in some areas and the quiet, soundproofed environment, which contributes to a restful experience. Large bathrooms equipped with all necessary amenities add to the comfort level, making stays pleasant and convenient.
However, some reviews suggest that parts of the hotel are in need of renovation. Comments about the rooms being outdated with 70s and 80s styles decor, are common. Instances of wear and tear, such as broken fixtures, malfunctioning equipment and occasional cleanliness issues, indicate a potential need for refurbishment and more consistent housekeeping standards.
Despite some negative points regarding the age and upkeep of room facilities, the majority of the reviews emphasize the generous room sizes, comfortable furnishings and overall clean and welcoming atmosphere, contributing to a mostly positive perception of the hotel’s accommodation offerings.
Guests at the DoubleTree by Hilton Luxembourg had mixed opinions about the beds, but overall, many found them quite comfortable and conducive to a good night’s sleep. Phrases such as "comfy bed," "comfortable beds," and "very comfortable bedding" were frequently mentioned, highlighting the positive experiences of numerous guests. Additionally, the hotel offers various bedding options, including queen-size and king-size beds, which were appreciated for their comfort and spaciousness.
However, there were several criticisms as well. A number of guests reported that the beds were too hard or uncomfortable with some describing the mattresses as "worn and lumpy" or "too firm." Others noted specific issues like "sunken mattresses," "old and uncomfortable extra beds," and "thin pillows." Nevertheless, many reviewers noted the overall quality of the main bedding and enjoyed the softness of the sheets.
Several guests commented positively on the "good bedding" and "nice beds," and appreciated the "large and spacious rooms," supporting a comfortable stay. Despite some critiques about bed comfort and specific issues, the beds at DoubleTree by Hilton Luxembourg generally seem to provide a pleasant sleeping experience for most of its visitors.
The DoubleTree by Hilton Luxembourg receives numerous positive remarks concerning its cleanliness. Many guests praise the hotel for being very clean and hygienic with a noticeable emphasis on the cleanliness of the rooms. The establishment itself is described as clean, tidy and well-maintained, which adds to the overall comfort and satisfaction of the stay. Regular cleaning and well-kept facilities, such as the pool and common areas, are particularly highlighted.
Guests find the rooms spacious, comfortable and stylish, often mentioning that they are kept in a very clean state throughout their stay. Room cleaning and the visible hygiene standards are clearly appreciated with special mentions of the fresh and pleasant smell in the rooms. The hotel's cleanliness extends even to the breakfast room, adding to the positive experience.
However, there are a few mentions of areas that need improvement, such as occasional lapses in cleaning, outdated room decor and issues like dirty carpets or stained walls. Despite these isolated concerns, the general consensus is that the hotel maintains a high standard of cleanliness, making it a particularly pleasant place to stay when visiting Luxembourg.
The DoubleTree by Hilton Luxembourg boasts a consistently praised staff, reflecting a strong sense of hospitality and professionalism across the board. Guests were continually met with a warm, friendly and welcoming demeanor from all members of the team, including reception and restaurant staff. Moreover, the staff’s multilingual abilities, particularly in English and French, enhanced the overall guest experience by making communication seamless and comfortable.
Specific individuals such as Claudio, Valentine, Houda, Mr. Yazid, Karim, Laura, Carolina and José received notable mentions for their helpfulness and excellence in service. Guests consistently found the staff to be accommodating, attentive and ready to go the extra mile to ensure a pleasant stay. The reception team was specifically highlighted for their fast and thorough check-ins and efficient handling of inquiries and assistance.
Many reviews appreciated the staff's knowledge and professionalism, which contributed to a stress-free and enjoyable experience. The warm and courteous demeanor extended to children and families, making the hotel a family-friendly choice. Additionally, the delightful welcome cookies often mentioned added a charming personal touch to the guest experience.
Despite the overall positive feedback, a few reviews did indicate occasional instances of staff being overwhelmed during busy periods, leading to less personalized attention. However, these instances seem to be exceptions rather than the norm and the prevailing sentiment remains overwhelmingly positive regarding the staff's dedication, friendliness and helpfulness.
Overall, the staff at DoubleTree by Hilton Luxembourg is a standout feature, contributing significantly to the hotel’s reputation for providing excellent customer service and making guests feel at home.
DoubleTree by Hilton Luxembourg offers complimentary WiFi, but guest experiences with its reliability and strength have varied widely. Some reviews highlight the WiFi as functional and strong, particularly in providing a solid connection for basic needs. Free WiFi has been praised for working well with no issues reported in common areas like the breakfast space, where guests also enjoy a wonderful meal to start their day.
Despite these positive notes, there are significant reports indicating that the WiFi can be quite inconsistent. Instances of intermittent reception and slow speeds are frequently mentioned. Some guests experienced non-functioning WiFi in their rooms or noted that it wasn't stable enough for robust usage. There were also mentions that the WiFi signal was sometimes poor or not strong enough to meet needs and certain areas like the elevator lacked any WiFi signal entirely.
Overall, while DoubleTree by Hilton Luxembourg offers free WiFi, guests may find the quality and reliability to be hit-or-miss. For those with minimal internet needs, it may suffice, but individuals requiring a more stable and robust connection might encounter challenges.
The gym at DoubleTree by Hilton Luxembourg garners mixed reviews from guests. On the positive side, it is appreciated for being clean and functional with gym facilities available and a good selection of equipment. Some guests found the fitness room nice and noted that it was good to have a gymnasium on-site. The presence of a gym and sauna, along with a pool, adds to the range of amenities the hotel offers.
However, numerous guests have raised concerns about the gym's size and maintenance. Many reviews highlight that the gym is quite small, especially for a hotel of its size and describe it as poorly maintained or outdated. The facility is often mentioned to consist of very few elements and photos didn't match the reality for some customers. Restricted hours and the absence of several expected machines, like treadmills, further contribute to the disappointment.
Overall, while having gym facilities is a plus, the small and poorly equipped fitness area leaves much to be desired for guests seeking extensive workout options.
The swimming pool at the DoubleTree by Hilton Luxembourg has received mixed reviews from guests. On the positive side, visitors appreciated that it is an indoor, heated pool and many found it clean and enjoyable, especially for children. Some described it as a very nice and even beautiful pool, noting that it was warm and not too busy at times. Towels were also provided, making it convenient for guests.
However, there were numerous criticisms as well. A significant number of reviews pointed out that the pool is quite small and tends to be crowded with limited opening hours that do not always align with guest schedules. The temperature was another common complaint with several guests describing the water as too cold. Maintenance issues were also mentioned with some guests finding the water cloudy or the pool area fogged up with steam. The need for a more extensive renovation was noted by a few visitors.
Accessibility was another challenge with some guests mentioning long waits for the elevator to the pool and restrictions such as a limited 30-minute access by reservation only. Additionally, there were concerns about the pool being closed frequently, including on Sundays, which was disappointing for many who chose the hotel specifically for its pool facilities.
In summary, while the pool at DoubleTree by Hilton Luxembourg has its merits, including being kid-friendly and clean, it faces several operational and maintenance challenges that detract from the overall experience.
Guests at the DoubleTree by Hilton Luxembourg have shared largely positive experiences regarding the parking facilities. The hotel provides ample and spacious parking with many highlighting that parking is free of charge. This convenience extends to a large, well-regulated parking lot, which is easily accessible and offers plenty of space for vehicles, making it hassle-free for guests to park their cars.
The parking area is located next to the hotel, adding an extra layer of convenience with some mentioning that it's even gated or on private property. Free parking is not only a frequent commendation but also an appreciated amenity that complements other services like breakfast. The provision of free parking across the premises ensures that there are always enough spots available.
However, a few reviews mention that certain areas of the parking lot are poorly lit and sometimes the parking gate malfunctions. Additionally, there are comments about the paid parking option with charges of €13.50 per day being seen as somewhat expensive by some guests. Despite this, the overall sentiment reflects satisfaction with the ample free parking facilities, especially noteworthy during weekends when parking remains free for guests.
DoubleTree by Hilton Luxembourg offers EV charging stations, providing an important amenity for guests with electric vehicles. The charging stations are located in the parking garage and are relatively inexpensive. Guests appreciated the convenience of being able to charge their cars with some noting that the system, although complicated, is accessible via a key obtained at the counter. Unfortunately, there are reports of the chargers overheating and not working properly and several reviewers mentioned a lack of EV charging points or the stations being non-operational. Despite these occasional issues, when the charging facilities worked, they were a valued feature, offering guests the ability to charge their electric cars for a fee, which many found perfect and essential during their stay.
DoubleTree by Hilton Luxembourg emerges as a favorable choice for families traveling with children, offering a wide range of conveniences and amenities tailored to young guests. The hotel features spacious family rooms, including options with connecting doors, providing ample space for larger families. It's equipped with children's amenities such as toothbrushes and a baby cot, making it clear that the little ones are well-considered in the accommodation.
The friendly and polite staff is frequently commended for their willingness to assist with specific requests, such as arranging for extra beds and baby cribs, which further enhances the family-friendly environment. The efficiency and helpfulness of the staff significantly contribute to a positive experience for families.
Children's activities and a designated kid's corner keep the younger guests engaged and the hotel’s 1.2m depth pool is ideal for kids, though some guests mentioned unwelcome activities in the pool that might not be suitable for families. Despite this, children consistently enjoy their time swimming and playing, contributing to the overall family fun.
Complimentary fresh cookies from the oven are a sweet touch that kids enjoy, adding to the warm welcome by the staff. The hotel is also praised for creating wonderful family moments and providing a safe and friendly space for children.
However, some concerns were raised about the comfort of extra beds provided, as well as the hotel's slightly worn appearance. Despite these minor drawbacks, the overall consensus is that DoubleTree by Hilton Luxembourg is a robust choice for a family stay, ensuring comfortable and enjoyable experiences with sufficient space and amenities to cater to all family needs.
Despite the prestigious four-star ranking, 'DoubleTree by Hilton Luxembourg' garners mixed feedback regarding its facilities and services. Many guests express that the hotel does not meet the typical Hilton standards, often doubting its four-star status. While some reviews highlight the presence of a fitness room, pool and deluxe suites, others note that the hotel appears outdated and in need of renovation. Positive reviews commend the hotel staff for being wonderfully managed and always maintaining a positive demeanor. However, several guests feel the services and amenities fall short, mentioning issues such as broken toilet flushes and meager breakfasts. The restaurant also reportedly lacks options catered to children and overall, the offerings are often described as fairly standard or ordinary for a four-star establishment. It seems there is a consensus that while the hotel has four-star potential, it currently does not fully deliver on that promise.
The DoubleTree by Hilton Luxembourg is a well-regarded option for business travelers, offering a range of amenities designed to cater to professional needs. Guests consistently highlight the ease of check-in and check-out procedures and the proper desk arrangements in the rooms that facilitate efficient work. The hotel's quiet ambiance is ideal for business purposes with rooms and facilities that create a conducive professional environment.
The hotel is noted for its excellent business services and facilities, making it a popular choice for business meetings and conferences. Guests have frequently used the amenities for remote work and business stays, praising the professional setup. The convenient proximity to the business district and easy transport to the city center add to its appeal for those traveling for work.
While the hotel excels in delivering a favorable business atmosphere, some reviewers found limited options available for business travelers, particularly in terms of business facility operation hours, which occasionally did not align with their schedules. Nonetheless, it remains a great network hotel, perfect for short-stay travel arrangements and business trips.
Despite some critical observations about the location and general business atmosphere, the DoubleTree by Hilton Luxembourg is greatly recommended for business travelers looking for solid accommodations, professional services and a strategic location near Luxembourg’s business district.
The DoubleTree by Hilton Luxembourg features a heated swimming pool, which is a notable amenity appreciated by many guests. The pool offers a warm and comfortable swimming experience, providing a relaxing atmosphere for users. Despite this, there are occasional mentions that the pool water is not always heated to an optimal temperature, suggesting some inconsistency in its warmth. Additionally, the limited operating hours of the pool are less convenient and the lack of bathrobes in the rooms has been pointed out. Generally, the heated pool stands out as a pleasant feature, though some minor improvements could enhance guest satisfaction further.
The indoor pool at the DoubleTree by Hilton Luxembourg has received mixed feedback from guests. Many appreciated the well-lit, clean facilities and noted that towels and lockers were available for convenience. Guests also praised the availability of heated showers and the overall functionality of the pool area. However, some found the temperature of the pool to be a bit too cold and were disappointed by this aspect. Despite its cleanliness, the pool's size and limited hours of operation were mentioned as drawbacks. Additionally, the strict reservation system and the limited time allowed for use, particularly during COVID-19, were points of frustration for a few visitors. Overall, while the indoor pool was a pleasant amenity for most, there were some areas that could be improved to enhance guest satisfaction.
DoubleTree by Hilton Luxembourg emerges as an ideal destination for honeymooners, consistently praised for its suitability for romantic and wedded bliss. The hotel is frequently described as a perfect honeymoon spot, highlighting its romantic ambiance and facilities designed for newlyweds. Visitors often recount their delightful honeymoon experiences, noting it as a beautiful and lovely place for such a special occasion. Repeatedly, guests consider it great for honeymoon stays, emphasizing its appeal to those celebrating their nuptials.
The DoubleTree by Hilton Luxembourg is acclaimed as a romantic destination, perfect for couples seeking a serene and intimate getaway. Guests describe it as a romantic place set in a quiet area, ideal for a Valentine's weekend or any romantic stay. The hotel offers a great romantic setting with tranquil surroundings enhancing the romantic atmosphere. Visitors have particularly enjoyed the romantic views, contributing to an overall romantic experience that is perfect for a romantic evening with a spouse or partner. Additionally, amenities like the sauna add to the appeal for couples looking for a relaxing and romantic retreat. Suitable for couples, it's a top choice for those planning a romantic holiday with their beloved.
The DoubleTree by Hilton Luxembourg offers a dog-friendly environment, welcoming furry friends with open arms. Guests appreciated the accommodating nature towards pets, noting that dogs are allowed in the hotel and there are specific areas designated for them. The hotel staff received high praise for their friendliness and willingness to accommodate pets, even providing dog beds to make sure the four-legged guests were comfortable. However, many reviews mentioned the high cost associated with bringing a dog with a nightly fee of €25 per pet. This was seen as significantly higher compared to other hotels, where the fee is often much lower or nonexistent. Despite the surcharge, the overall sentiment reflects a positive experience for those traveling with dogs, except for restricted access in the restaurant.
Location Show Map
Location
Guests commend the abundant greenery and the calming atmosphere, which complements the hotel's spacious, well-maintained rooms and modern amenities. The ample parking space is a boon for those traveling by car, offering hassle-free visits to Luxembourg City or even neighboring destinations like Trier.
The location yields the best of both worlds — an idyllic retreat into nature while ensuring proximity to urban amenities. This strategic positioning, combined with the hotel's comprehensive facilities such as a refreshing pool and a generous breakfast spread, sets DoubleTree by Hilton Luxembourg as a prime choice for travelers seeking convenience and tranquility.
Breakfast
However, some guests mentioned that the breakfast could occasionally be crowded, leading to delays in replenishment and occasional shortages of items. There were also remarks about the high cost of breakfast and the quality not always matching the price with some guests describing it as the same each day and lacking variety in certain areas, such as vegetarian options.
Overall, while there were some mixed reviews regarding specific aspects, the majority of guests found the breakfast at DoubleTree by Hilton Luxembourg to be a satisfying start to their day, appreciated for its variety and overall quality.
Dinner
Many guests expressed disappointment with the quality and variety of the buffet dinner, labeling it as basic or even miserable with some dishes being cold or poorly prepared. The menu is described as limited with few options for children and vegetarians. The price of meals, especially the buffet, is frequently mentioned as being too high for the quality presented. The high cost of drinks also came under scrutiny.
Several reviews highlighted operational challenges with frequent closures of the restaurant and bar and limited room service options. Some guests faced frustration with no food availability on-site during certain hours, exacerbated by the closure of the restaurant due to unforeseen circumstances like the pandemic.
Despite these issues, the hotel does offer a welcoming atmosphere with perks like freshly baked cookies and maintains a strategic proximity to transport options. The overall dining experience could benefit from a wider, more varied menu, improved availability and more competitive pricing to match the quality offered.
Rooms
The comfort of the rooms is a recurring theme with many noting the comfortable beds, modern designs in some areas and the quiet, soundproofed environment, which contributes to a restful experience. Large bathrooms equipped with all necessary amenities add to the comfort level, making stays pleasant and convenient.
However, some reviews suggest that parts of the hotel are in need of renovation. Comments about the rooms being outdated with 70s and 80s styles decor, are common. Instances of wear and tear, such as broken fixtures, malfunctioning equipment and occasional cleanliness issues, indicate a potential need for refurbishment and more consistent housekeeping standards.
Despite some negative points regarding the age and upkeep of room facilities, the majority of the reviews emphasize the generous room sizes, comfortable furnishings and overall clean and welcoming atmosphere, contributing to a mostly positive perception of the hotel’s accommodation offerings.
Beds
However, there were several criticisms as well. A number of guests reported that the beds were too hard or uncomfortable with some describing the mattresses as "worn and lumpy" or "too firm." Others noted specific issues like "sunken mattresses," "old and uncomfortable extra beds," and "thin pillows." Nevertheless, many reviewers noted the overall quality of the main bedding and enjoyed the softness of the sheets.
Several guests commented positively on the "good bedding" and "nice beds," and appreciated the "large and spacious rooms," supporting a comfortable stay. Despite some critiques about bed comfort and specific issues, the beds at DoubleTree by Hilton Luxembourg generally seem to provide a pleasant sleeping experience for most of its visitors.
Cleanliness
Guests find the rooms spacious, comfortable and stylish, often mentioning that they are kept in a very clean state throughout their stay. Room cleaning and the visible hygiene standards are clearly appreciated with special mentions of the fresh and pleasant smell in the rooms. The hotel's cleanliness extends even to the breakfast room, adding to the positive experience.
However, there are a few mentions of areas that need improvement, such as occasional lapses in cleaning, outdated room decor and issues like dirty carpets or stained walls. Despite these isolated concerns, the general consensus is that the hotel maintains a high standard of cleanliness, making it a particularly pleasant place to stay when visiting Luxembourg.
Staff
Specific individuals such as Claudio, Valentine, Houda, Mr. Yazid, Karim, Laura, Carolina and José received notable mentions for their helpfulness and excellence in service. Guests consistently found the staff to be accommodating, attentive and ready to go the extra mile to ensure a pleasant stay. The reception team was specifically highlighted for their fast and thorough check-ins and efficient handling of inquiries and assistance.
Many reviews appreciated the staff's knowledge and professionalism, which contributed to a stress-free and enjoyable experience. The warm and courteous demeanor extended to children and families, making the hotel a family-friendly choice. Additionally, the delightful welcome cookies often mentioned added a charming personal touch to the guest experience.
Despite the overall positive feedback, a few reviews did indicate occasional instances of staff being overwhelmed during busy periods, leading to less personalized attention. However, these instances seem to be exceptions rather than the norm and the prevailing sentiment remains overwhelmingly positive regarding the staff's dedication, friendliness and helpfulness.
Overall, the staff at DoubleTree by Hilton Luxembourg is a standout feature, contributing significantly to the hotel’s reputation for providing excellent customer service and making guests feel at home.
Wi-Fi
Despite these positive notes, there are significant reports indicating that the WiFi can be quite inconsistent. Instances of intermittent reception and slow speeds are frequently mentioned. Some guests experienced non-functioning WiFi in their rooms or noted that it wasn't stable enough for robust usage. There were also mentions that the WiFi signal was sometimes poor or not strong enough to meet needs and certain areas like the elevator lacked any WiFi signal entirely.
Overall, while DoubleTree by Hilton Luxembourg offers free WiFi, guests may find the quality and reliability to be hit-or-miss. For those with minimal internet needs, it may suffice, but individuals requiring a more stable and robust connection might encounter challenges.
Gym
However, numerous guests have raised concerns about the gym's size and maintenance. Many reviews highlight that the gym is quite small, especially for a hotel of its size and describe it as poorly maintained or outdated. The facility is often mentioned to consist of very few elements and photos didn't match the reality for some customers. Restricted hours and the absence of several expected machines, like treadmills, further contribute to the disappointment.
Overall, while having gym facilities is a plus, the small and poorly equipped fitness area leaves much to be desired for guests seeking extensive workout options.
Pool
However, there were numerous criticisms as well. A significant number of reviews pointed out that the pool is quite small and tends to be crowded with limited opening hours that do not always align with guest schedules. The temperature was another common complaint with several guests describing the water as too cold. Maintenance issues were also mentioned with some guests finding the water cloudy or the pool area fogged up with steam. The need for a more extensive renovation was noted by a few visitors.
Accessibility was another challenge with some guests mentioning long waits for the elevator to the pool and restrictions such as a limited 30-minute access by reservation only. Additionally, there were concerns about the pool being closed frequently, including on Sundays, which was disappointing for many who chose the hotel specifically for its pool facilities.
In summary, while the pool at DoubleTree by Hilton Luxembourg has its merits, including being kid-friendly and clean, it faces several operational and maintenance challenges that detract from the overall experience.
Parking
The parking area is located next to the hotel, adding an extra layer of convenience with some mentioning that it's even gated or on private property. Free parking is not only a frequent commendation but also an appreciated amenity that complements other services like breakfast. The provision of free parking across the premises ensures that there are always enough spots available.
However, a few reviews mention that certain areas of the parking lot are poorly lit and sometimes the parking gate malfunctions. Additionally, there are comments about the paid parking option with charges of €13.50 per day being seen as somewhat expensive by some guests. Despite this, the overall sentiment reflects satisfaction with the ample free parking facilities, especially noteworthy during weekends when parking remains free for guests.
EV charging stations
Family
The friendly and polite staff is frequently commended for their willingness to assist with specific requests, such as arranging for extra beds and baby cribs, which further enhances the family-friendly environment. The efficiency and helpfulness of the staff significantly contribute to a positive experience for families.
Children's activities and a designated kid's corner keep the younger guests engaged and the hotel’s 1.2m depth pool is ideal for kids, though some guests mentioned unwelcome activities in the pool that might not be suitable for families. Despite this, children consistently enjoy their time swimming and playing, contributing to the overall family fun.
Complimentary fresh cookies from the oven are a sweet touch that kids enjoy, adding to the warm welcome by the staff. The hotel is also praised for creating wonderful family moments and providing a safe and friendly space for children.
However, some concerns were raised about the comfort of extra beds provided, as well as the hotel's slightly worn appearance. Despite these minor drawbacks, the overall consensus is that DoubleTree by Hilton Luxembourg is a robust choice for a family stay, ensuring comfortable and enjoyable experiences with sufficient space and amenities to cater to all family needs.
4 Star
Business
The hotel is noted for its excellent business services and facilities, making it a popular choice for business meetings and conferences. Guests have frequently used the amenities for remote work and business stays, praising the professional setup. The convenient proximity to the business district and easy transport to the city center add to its appeal for those traveling for work.
While the hotel excels in delivering a favorable business atmosphere, some reviewers found limited options available for business travelers, particularly in terms of business facility operation hours, which occasionally did not align with their schedules. Nonetheless, it remains a great network hotel, perfect for short-stay travel arrangements and business trips.
Despite some critical observations about the location and general business atmosphere, the DoubleTree by Hilton Luxembourg is greatly recommended for business travelers looking for solid accommodations, professional services and a strategic location near Luxembourg’s business district.
Heated Pool
Indoor Pool
Honeymoon
Romantic
Dog Friendly
Yes, DoubleTree by Hilton Luxembourg has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at DoubleTree by Hilton Luxembourg.
Yes, DoubleTree by Hilton Luxembourg welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton Luxembourg.
Yes, DoubleTree by Hilton Luxembourg has a gym.
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