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Summary of reviewsBellpark Hostel in Lucerne garners positive feedback for its strategic location, which is ideal for exploring the city and nearby attractions like Mt. Pilatus. The hostel is conveniently close to a main bus station and offers guests a complimentary transportation pass, making city commutes hassle-free. The peaceful and clean environment around the hostel, including a nearby park and a supermarket across the street, contributes to a pleasant stay. Parking facilities are also available, adding convenience for guests with cars.
Breakfast at the hostel is appreciated for its affordability and includes free coffee throughout the day, though some guests find the limited variety and late serving time less satisfactory. The rooms are noted for their cleanliness and private bathrooms, but they are often described as small, outdated and in need of renovation. Amenities like personal lockers and comfortable beds are positive features, though issues such as unpleasant smells, noise and lack of furniture detract from the overall room experience.
Cleanliness is generally good with many guests finding the rooms and shared bathrooms clean and comfortable. However, problems such as moldy bathrooms, poor ventilation and occasional dirt in common areas are notable drawbacks. The staff at Bellpark Hostel receives high praise for their friendliness, helpfulness and professionalism, significantly enhancing the guest experience.
WiFi connectivity is stable and fast in common areas but can be unreliable in individual rooms. Parking facilities are highly appreciated for their affordability and convenience with several on-site spots available. The bedding experiences are mixed with some guests finding the beds comfortable while others report issues with worn mattresses, noisy frames and lack of privacy in shared rooms.
Overall, Bellpark Hostel is a budget-friendly accommodation with a convenient location and commendable staff but could benefit from improvements in room conditions and amenities. Show more
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Categories
Hostel with Parking
Cheap Hostel
Small Hostel
Hostel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No, for 6 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? No
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Single Bed in 3-Bed Dormitory RoomSimply furnished room with private bathroom.
Budget Double RoomSimply furnished room with private bathroom.
Single Bed in 4-Bed Dormitory Room (Female)Simply furnished room with private bathroom.
Single Bed in 5-Bed Dormitory RoomSimply furnished room with private bathroom.
Single Bed in 6-Bed Dormitory RoomSimply furnished room with private bathroom.
Single Bed in 4-Bed Dormitory Room (Male)Rooms are 20 square metres.
Budget Double Room with Shared BathroomThe double room offers heating, as well as a shared bathroom featuring a shower. This double room features a TV. The unit offers 2 beds.
Bed in 4-Bed Mixed Dormitory RoomRooms are 20 square metres.
Guest Reviews
7.2
Good
Location
Bellpark Hostel is strategically positioned for travelers looking to explore Lucerne and its surroundings. A notable advantage is its proximity to the main bus station, making it easy to reach the city center and Lucerne's central train station within a 10-minute bus ride. Guests receive a complimentary transportation pass, further easing travel logistics. The hostel is also conveniently close to Mt. Pilatus and its cable cars, ideal for those keen on mountain adventures.
While some might find the location slightly outside the city center, the efficient and frequent bus service with stops right in front of the hostel, neutralizes any inconvenience. Additionally, there's a supermarket across the street, making it easy to stock up on necessities.
The environment surrounding Bellpark Hostel is described as peaceful and clean with the added benefit of being situated by a lovely park. The hostel’s quiet setting does not compromise accessibility, as frequent buses connect guests to Lucerne’s vibrant city life. Parking facilities are available for guests with cars and the hostel is straightforward to locate, being on a main road.
Overall, the location of Bellpark Hostel offers a balanced blend of tranquility and connectivity, suitable for both leisurely exploration and quick transits.
Breakfast
The breakfast experience at Bellpark Hostel receives mixed reviews from guests. On the positive side, many guests appreciate the affordability and availability of breakfast options with some describing it as good or beyond expectations. The inclusion of free coffee throughout the day is a notable perk. For those who prefer a heartier start to the day, the nearby Migros is recommended for its reasonably priced breakfast and broader selection.
However, there are several areas for improvement. Many reviews highlight the minimal and repetitive nature of the breakfast, typically consisting of a pre-made sandwich and a yogurt. This limited variety can be disappointing, especially for those with dietary restrictions or who prefer a more substantial meal. Some guests also noted that breakfast is served later than convenient for early risers, starting at 8:00 AM.
Overall, while the basic breakfast offering at Bellpark Hostel can be sufficient for some, others might find it lacking and prefer to explore nearby alternatives for a more fulfilling meal.
Rooms
Bellpark Hostel offers a mixed experience when it comes to its rooms. On the bright side, guests have appreciated the cleanliness of the rooms, highlighting that each dorm room typically features its own private bathroom, reducing the need to share facilities with many others. The presence of personal lockers, comfortable beds and essential amenities have also been well-received.
Despite these positive aspects, there are several recurrent issues that guests have pointed out. Rooms are generally described as exceptionally small and cramped with limited space to move around, especially when occupied by multiple people. Many have found the rooms to be old and in need of renovation with some reporting issues like an unpleasant smell of smoke or mold, inadequate ventilation and noise from adjacent roads when windows are opened. Additionally, the bathrooms, though private, are often criticized for being too small and sometimes outdated.
Comfort also seems to be an area of concern with guests mentioning uncomfortable pillows and mattresses and beds that make a lot of noise. The lack of furniture such as tables, chairs or wardrobes, compounded with cleanliness issues like stained linen and occasional mold, somewhat diminish the overall comfort of the stay.
In summary, while Bellpark Hostel offers a reasonable option for travelers on a budget with decent comfort and cleanliness, potential guests should be prepared for very compact living spaces and some deficiencies in room maintenance and comfort amenities.
Beds
Bellpark Hostel offers a mixed experience when it comes to the beds according to guest reviews. Positively, some guests found the beds to be comfortable and appreciated the provision of bedding and, presumably, towels. There were glowing mentions of comfy beds and clean, functional small beds. However, a significant number of reviews indicate problems with the beds. The beds are often described as uncomfortable with worn-out mattresses and bed frames that make considerable noise, which can disrupt sleep. Many guests also noted the beds' lack of firmness and mentioned squeaky or creaky noises from the bed frames.
Some guests felt that the mattresses seemed old, dirty or never cleaned, leading to severe back pain in some cases. Additionally, there were complaints about the lack of privacy in shared rooms due to the absence of curtains on the beds. Bedding quality was also a concern with reports of worn and unpleasant bed covers, small and uncomfortable pillows and even incidents of fleabites. Lastly, the requirement for guests to make and strip their own beds was an inconvenience for some.
Overall, while there are some positive aspects to the bedding at Bellpark Hostel, the prevalent issues with comfort, cleanliness and noise suggest that improvements could be made to enhance the sleeping experience for guests.
Cleanliness
Bellpark Hostel presents itself as an affordable and conveniently located accommodation, but its cleanliness has drawn mixed reviews from guests. The positive aspects include mentions of overall clean rooms and tidy lavatories with several guests noting that their rooms were quite clean and comfortable. The rooms are described as well-equipped and sufficient, contributing to a pleasant stay for some visitors. Guests appreciated clean, shared bathroom facilities and found the price reasonable given the accommodation level, which helped set realistic expectations.
However, significant concerns were raised about the hygiene, particularly in the bathrooms and communal areas. Many bathrooms were reported as moldy, smelly and poorly ventilated, which sometimes led to health concerns. The cleanliness of surfaces within rooms and common areas such as kitchens was often lacking with reports of dirt, unpleasant odors and even mildew. Specific issues like stained bedding, broken fixtures and outdated conditions were commonly noted. Furthermore, ventilation problems and cigarette smells in non-smoking rooms detracted from the overall experience.
In summary, while Bellpark Hostel offers basic, budget-friendly accommodations with generally clean rooms, there are recurring problems with cleanliness and maintenance, especially in shared facilities. Attention to these areas could significantly enhance the guest experience.
Staff
Bellpark Hostel boasts a highly commendable staff that consistently receives praise for their friendliness, helpfulness and accommodating nature. Guests frequently highlight the supportive and pleasant demeanor of both the receptionists and cleaning staff. Many reviews mention the excellent service provided by the staff, noting their politeness and attentiveness.
Despite a few criticisms, such as limited reception hours and occasional language barriers, the general consensus is overwhelmingly positive. Visitors have appreciated staff members who were proactive, responsive and knowledgeable, contributing significantly to an overall pleasant stay.
Special mentions include commendations for specific staff members like Jenny, who was noted for being super nice and helpful and an operator described as super nice. The staff's ability to speak good English and their efficiency were also noted as valuable assets.
With friendly interactions being a common theme, the Bellpark Hostel team has made a lasting impression on their guests, significantly enhancing their travel experiences with their kindness and professionalism.
Wi-Fi
The WiFi experience at Bellpark Hostel receives mixed reviews. Many guests appreciate the stable and fast connection available, especially in the lobby area. The convenience of free WiFi throughout Luzern adds to the appeal with some noting its usefulness during their stay in the city. However, several guests report issues with weak and unreliable WiFi in their rooms, citing frequent disconnections and extremely slow speeds. It appears that while the hostel provides good WiFi in some parts of the building, the signal strength and reliability can vary significantly, particularly within the rooms.
Parking
When it comes to parking at Bellpark Hostel, guests overwhelmingly emphasize convenience and affordability. The availability of parking options is a significant positive aspect. Many reviewers appreciate the on-site parking, noting that it is either an inexpensive 5 CHF per day or occasionally free. This is particularly noted to be an excellent deal for a city like Lucerne.
The hostel also offers private and covered parking, contributing to its convenience. Although the number of parking spaces is limited with around six spots available, these tend to be highly valued by those who manage to secure one. The spacious and well-organized parking area directly in front of the building is often highlighted as a bonus.
Moreover, the option to leave cars parked all day without extra charges is appreciated by guests planning longer stays. Situated just 4 minutes by car from Luzern Messe, the hostel's parking facilities are also popular for their strategic location.
In summary, Bellpark Hostel provides a mix of affordable, accessible and sometimes free parking options, making it a convenient choice for travelers visiting Lucerne by car.
No, Bellpark Hostel doesn't have any pool.
No, a spa isn't available at Bellpark Hostel.
No, Bellpark Hostel doesn't allow dogs.
Yes, parking facilities are available at Bellpark Hostel.