Kruisherenhotel Maastricht - Oostwegel Collection, member of Design Hotels
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsLocated in the heart of Maastricht, Kruisherenhotel Maastricht - Oostwegel Collection offers a unique blend of historical charm and modernity, housed within a beautifully adapted old monastery. This design hotel enjoys a prime location near major attractions such as the Meuse River, Vrijthof Square and bustling shopping streets, providing convenient access to the city's riches while offering a peaceful retreat.
Guests continuously praise the hotel’s breakfast experience set in the historic nave's mezzanine, featuring a high-quality buffet with fresh, varied offerings and attentive service. Despite some criticisms about price and occasional service hiccups, the breakfast experience remains a highlight for many visitors.
Dinner at the in-house restaurant, Spencers, is similarly well-regarded for its gourmet quality and excellent wine pairings. While some diners note high prices, limited choices and occasional service disruptions, the overall dining experience is recommended, especially for those who appreciate gourmet cuisine in a striking setting.
The rooms at Kruisherenhotel feature a thoughtful blend of historical elements and contemporary design. Guests frequently describe them as spacious, beautifully decorated and clean, although there are mentions of smaller, less accessible attic rooms. Issues such as varied temperature control and noise from nearby streets are noted, but the general consensus reflects satisfaction with the unique and comfortable accommodations.
Cleanliness is a strong point with many areas described as spotless and well-maintained. However, some less visible spots, such as behind mirrors and tight breakfast areas, occasionally show lapses in cleanliness.
The hotel's staff receive consistent commendation for their friendliness, attentiveness and professional service, contributing significantly to the overall positive experience. Exceptional service from reception to valet, coupled with personal touches like a champagne reception, enhances guests' stays.
However, the hotel's WiFi service faces consistent criticism for being slow, intermittent and unreliable, indicating a need for improvement. Parking services receive mixed reviews; while valet parking is praised for its convenience and efficiency, high costs and logistical challenges are noted as drawbacks. Additionally, the lack of a dedicated EV charging infrastructure poses inconvenience to guests with electric vehicles.
For families, the hotel offers a welcoming environment with attentive service tailored to younger guests, ensuring a comfortable and enjoyable stay for all family members. Convenient dining and appropriately furnished rooms further cater to family needs.
The hotel's central location also makes it ideal for exploring Maastricht's vibrant nightlife, although some noise from nearby nightlife spots may carry into the rooms, potentially disrupting sleep.
Overall, Kruisherenhotel Maastricht - Oostwegel Collection, a member of Design Hotels, stands out for its exceptional location, impressive historical and modern decor and attentive service. Minor improvements in room allocation, WiFi service and specific amenities will elevate the experience further, making it an appealing choice for travelers looking to explore Maastricht.
Categories
Guests continuously praise the hotel’s breakfast experience set in the historic nave's mezzanine, featuring a high-quality buffet with fresh, varied offerings and attentive service. Despite some criticisms about price and occasional service hiccups, the breakfast experience remains a highlight for many visitors.
Dinner at the in-house restaurant, Spencers, is similarly well-regarded for its gourmet quality and excellent wine pairings. While some diners note high prices, limited choices and occasional service disruptions, the overall dining experience is recommended, especially for those who appreciate gourmet cuisine in a striking setting.
The rooms at Kruisherenhotel feature a thoughtful blend of historical elements and contemporary design. Guests frequently describe them as spacious, beautifully decorated and clean, although there are mentions of smaller, less accessible attic rooms. Issues such as varied temperature control and noise from nearby streets are noted, but the general consensus reflects satisfaction with the unique and comfortable accommodations.
Cleanliness is a strong point with many areas described as spotless and well-maintained. However, some less visible spots, such as behind mirrors and tight breakfast areas, occasionally show lapses in cleanliness.
The hotel's staff receive consistent commendation for their friendliness, attentiveness and professional service, contributing significantly to the overall positive experience. Exceptional service from reception to valet, coupled with personal touches like a champagne reception, enhances guests' stays.
However, the hotel's WiFi service faces consistent criticism for being slow, intermittent and unreliable, indicating a need for improvement. Parking services receive mixed reviews; while valet parking is praised for its convenience and efficiency, high costs and logistical challenges are noted as drawbacks. Additionally, the lack of a dedicated EV charging infrastructure poses inconvenience to guests with electric vehicles.
For families, the hotel offers a welcoming environment with attentive service tailored to younger guests, ensuring a comfortable and enjoyable stay for all family members. Convenient dining and appropriately furnished rooms further cater to family needs.
The hotel's central location also makes it ideal for exploring Maastricht's vibrant nightlife, although some noise from nearby nightlife spots may carry into the rooms, potentially disrupting sleep.
Overall, Kruisherenhotel Maastricht - Oostwegel Collection, a member of Design Hotels, stands out for its exceptional location, impressive historical and modern decor and attentive service. Minor improvements in room allocation, WiFi service and specific amenities will elevate the experience further, making it an appealing choice for travelers looking to explore Maastricht.
Hotel with EV Charging Stations
Boutique-style Hotel
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
5-Star Hotel
Guest Reviews
Kruisherenhotel Maastricht, a part of the Oostwegel Collection, enjoys an enviable location that combines historical charm with modern convenience. Guests repeatedly emphasize the hotel's prime position near the city center, making it a perfect starting point for exploring all the important attractions of Maastricht. Although centrally located, the hotel offers a quiet retreat, allowing guests to enjoy a peaceful stay within walking distance of the bustling city life.
The building itself impresses with its historical and architectural significance, housed in a beautifully adapted old monastery that perfectly blends existing structures with modern design. The hotel's close proximity to key sites such as the Meuse River, central squares, shopping streets and the famous Vrijthof square ensures that everything Maastricht has to offer is easily accessible.
Guests also appreciate the excellent facilities and the friendly, accommodating staff, which further enhance the experience. Whether visiting for a weekend getaway or a longer city trip, Kruisherenhotel Maastricht stands out not just for its stunning and atmospheric decor, but also for its top-notch location, making it an exceptional choice for travelers looking to immerse themselves in the heart of this charming city.
Kruisherenhotel Maastricht offers a breakfast experience that frequently garners praise for its delicious offerings and unique setting. Many guests rave about the extensive and high-quality buffet, highlighting the freshness and variety of the food. The visual appeal of the breakfast area, set on the mezzanine floor of the historic nave, adds to the overall experience, making it a memorable part of the stay. Friendly and attentive service further enhances this positive impression.
However, some guests find the breakfast options somewhat limited and not quite fitting for a 5-star hotel, given the high price. Criticisms often include the additional charges for items like eggs and pancakes and the overall cost, which some feel is not justified by the spread. The ambience, while impressive, is sometimes noted to be narrow and cramped. There are also occasional mentions of service hiccups, such as mixed-up orders and long wait times.
Despite these varied opinions, many guests still find the breakfast at Kruisherenhotel a high point of their visit with many describing it as very good to exceptional. For those who value a unique and extensive breakfast setting, this hotel does deliver, albeit at a premium price.
The Kruisherenhotel Maastricht's restaurant offerings have drawn mixed but generally favorable responses from guests. Highlights include gourmet dinners featuring delicious food and excellent wine pairings with some patrons specifically praising the unique and off-the-charts dishes at the in-house restaurant, Spencers. Many guests found the dinner exceptional and enjoyed the passionate and attentive service. However, others noted that the restaurant's fixed menu with no choice, high prices and limited options did not meet their expectations. There were remarks on waiting times between courses and occasional service disruptions, such as no available dining option or the restaurant being closed.
Breakfasts and bar snacks received positive feedback for their quality, although the buffet setup in a narrow corridor and issues with freshness of certain items were seen as drawbacks. Despite these inconsistencies, the overall dining experience at Kruisherenhotel Maastricht is recommended, particularly for those who appreciate gourmet cuisine and excellent service. There is, however, room for improvement to fully align with the hotel's five-star standing.
Kruisherenhotel Maastricht - Oostwegel Collection, a member of Design Hotels, presents a unique blend of historical charm and modern design within a former monastery. The hotel boasts tastefully decorated rooms that are often described as spacious, beautifully renovated and sparkling clean. Many appreciate the comfort, thoughtful layout and quality furniture, adding to the overall pleasant stay.
However, the accommodations vary significantly with some rooms on the top floors being notably small and difficult to access due to steep staircases. Guests staying in these smaller attic rooms have highlighted issues such as lack of windows, air conditioning and sometimes impractical layout. On the other hand, rooms located in the former porter's lodge and cloister offer more space and are well-equipped with modern amenities, although some also note that the overall décor feels a bit dated and could use refreshing.
Temperature control in the rooms appears to be a common concern with several guests finding it too warm or too cold at times. Noise levels have also been mentioned, especially for rooms near the kitchen or street, affecting the overall comfort. Despite these issues, many guests were pleased with the cleanliness and unique design details integrated into the room's architecture.
Overall, while the accommodation offers a memorable stay with its historic ambiance and modern comforts, the experience can vary depending on the specific room assigned. Attention to room size, accessibility and temperature control could enhance guest satisfaction further at this otherwise beautifully designed property.
Kruisherenhotel Maastricht - Oostwegel Collection, a member of Design Hotels, offers a diverse range of experiences when it comes to their bedding. The majority of guests have found the beds to be quite comfortable with numerous mentions of very comfy and super comfortable beds. The mattresses are often praised for being of good quality, ensuring a good night's sleep and for their size with several guests noting that the beds are large and roomy. The bedding itself is frequently described as clean and comfortable and the quality sheets contribute to an overall positive experience.
However, there are mixed reviews regarding the firmness of the mattresses. Some guests find them to be too hard or too soft with particular mentions of hard mattresses and those that are too soft and thin. The positioning of the beds and the space around them have been points of contention with some guests noting inconvenient placements and limited space. While the bedding gets positive remarks overall, there are occasional comments about beds being poorly made and findings like old socks in the room which hint at inconsistent housekeeping.
In summary, Kruisherenhotel Maastricht's bedding receives a significant amount of praise for its comfort and quality, but there are aspects that could benefit from greater consistency and attention to detail, ensuring every guest enjoys the restful experience they anticipate.
Kruisherenhotel Maastricht, part of the Oostwegel Collection and a member of Design Hotels, generally receives positive feedback on its cleanliness from guests. Many reviews highlight the rooms and bathrooms as being spotless, tidy and hygienic with several mentions of everything being sparkling clean upon arrival. Guests appreciate the attention to detail in maintaining the cleanliness of the common areas, which are also described as spotless.
However, some reviews note areas that need improvement. Issues such as dust bunnies behind mirrors, mold on bathtub edges, foggy mirrors and dusty rooms were mentioned. A few guests encountered spiderwebs, an unpleasant odor and outdated decor that detracted from the overall cleanliness experience. Additionally, specific complaints about spaces like the tight breakfast buffet area and dirty outdoor terraces were noted.
In summary, while the hotel mostly meets high cleanliness standards with very clean rooms and common areas, some areas, particularly those less visible, could benefit from more attention and regular maintenance.
The staff at Kruisherenhotel Maastricht consistently receives high praise for their friendliness, attentiveness and professionalism. Guests frequently highlight the warm and welcoming nature of the employees, noting their efficiency and willingness to go above and beyond to ensure a pleasant stay. The service provided is often described as exceptionally good with many reviews mentioning attentive and helpful interactions across various aspects of the hotel experience, from reception to valet services.
Several reviews specifically commend the staff's ability to maintain a friendly and inviting atmosphere, even in a luxurious setting. Instances of personal touches, such as a champagne or coffee reception, further underscore the hotel's commitment to hospitality. The staff's courteous demeanor and proactive assistance are evidently key components of the positive experiences recounted by guests.
On rare occasions, some reviews indicate areas for improvement, such as instances where the staff appeared disorganized or inexperienced. Despite these outliers, the overwhelming consensus portrays the hotel staff as accommodating, approachable and professional, contributing significantly to the overall charm and satisfaction of staying at Kruisherenhotel Maastricht.
Reviews of the Kruisherenhotel Maastricht - Oostwegel Collection, part of Design Hotels, reveal that guests consistently faced issues with wifi during their stays. Many reported poor wifi reception in their rooms, describing the signal as weak, slow and unreliable. Instances of the internet connection being intermittent, patchy or simply not working were frequent. Across multiple reviews, disappointment with the wifi was a recurring theme, suggesting that the hotel's network performance needs significant improvement to meet guest expectations.
Kruisherenhotel Maastricht - Oostwegel Collection offers a range of parking options that garnered mixed reviews from guests. Many praised the valet parking service, describing it as ideal, convenient and very good. The staff involved in the valet service received high marks for their efficiency and helpfulness.
However, guests were also critical of the parking costs, frequently mentioning that the prices were excessively high with references to charges ranging from €25 to €83 per night. Some guests noted that cheaper parking alternatives are available nearby, while others felt that the valet service was not only expensive but at times, troublesome and confusing.
Additionally, the parking is not on-site, which required some guests to engage with public parking facilities or wait for their cars to be retrieved by the valet service. Despite logistical challenges and high costs, several guests still found the overall parking experience to be good, once settled.
In summary, while the parking service at Kruisherenhotel Maastricht is deemed high-quality and well-managed by many, its high costs and lack of on-site facilities are points of contention among guests.
The Kruisherenhotel Maastricht - Oostwegel Collection, a member of Design Hotels, receives mixed feedback regarding its amenities for electric vehicle (EV) owners. On the positive side, the hotel's valet parking service includes EV charging, though it comes with a substantial fee. However, several reviews highlight a significant drawback: the overall absence of a dedicated EV charging infrastructure. Guests frequently note the lack of EV charging stations, outlets or plugs, which can be inconvenient for those traveling with electric cars. While the valet service offers a partial solution, the lack of a comprehensive EV charging setup remains a notable concern for eco-conscious travelers.
Kruisherenhotel Maastricht - Oostwegel Collection prides itself on offering a luxurious stay suitable for all members of the family, including young children. The hotel provides a welcoming and indulgent atmosphere from the moment of arrival to departure, ensuring that every need is promptly addressed. Families can expect excellent service from a staff that is always at their beck and call, featuring notable housekeeping that is particularly attentive to the needs of toddlers.
The hotel rooms come equipped with beds that are friendly for kids and specially designed toddler bedding, ensuring that younger guests can sleep comfortably. The overall handling of families is consistently warm and child-friendly, contributing to a positive family experience.
Dining options cater well to families, providing good family dining services that make mealtime convenient and enjoyable for guests of all ages. The establishment's consistent dedication to family services and appropriate accommodations makes it a reliable choice for multiple family visits, promising a pleasant and hassle-free stay every time.
Nestled in a central location in Maastricht, the Kruisherenhotel Maastricht - Oostwegel Collection provides its guests with convenient access to the city's vibrant nightlife. Within walking distance, one can easily explore an array of nightlife spots, bustling bars and energetic clubs. The city's nightlife area is lively, offering a dynamic atmosphere for those who enjoy staying out late.
While the proximity to nightlife is a highlight for many, it is worth noting that the nighttime energy extends into the streets, leading to inevitable noise. Late-night sounds—ranging from the clinking of bottles to the revelry of nearby pubs—can be heard from the rooms, especially after midnight. Busy streets and the hum of adjacent clubs may disturb some guests' peace during the night.
Despite these disturbances, the hotel's central location and easy access to the city's nightlife scene remain a key attraction for guests seeking to immerse themselves in Maastricht's lively evening culture.
Kruisherenhotel Maastricht - Oostwegel Collection, a member of Design Hotels, has garnered mixed reviews concerning its five-star rating, facilities and services. Guests praised its exclusive ambiance and unique historical setting as one of the most interesting and best hotels in Maastricht, providing a true five-star feel with world-class reception and special treatment. The location also met five-star standards, adding to the overall luxury experience.
However, some reviews highlighted areas for improvement. Several mentions suggested that the hotel did not meet five-star expectations, particularly pointing out the need for better staff training and the lack of luxury in certain amenities such as bathrooms and air conditioning. Moreover, the dining experience received criticism for not being up to the standards of a five-star establishment.
Despite some criticism, many guests found their stay worth the five-star rating, appreciating the overall luxurious atmosphere and services that catered to five-star requirements. The hotel continues to make a strong impact, though enhancing specific areas of service could elevate it to consistently meet the high expectations associated with a five-star hotel.
Kruisherenhotel Maastricht - Oostwegel Collection offers several amenities tailored for business travelers, featuring reliable business facilities and well-equipped business desks. The hotel includes meeting rooms and provides excellent business services, ensuring efficiency and practicality. The business room setup and good business amenities contribute to a positive business stay experience. However, it's worth noting that the WiFi connectivity might pose issues for those needing a dependable online connection and the lack of an in-house gym might be a drawback for some. Overall, the hotel remains a viable option for business trips with its essential business-friendly features.
The Kruisherenhotel Maastricht - Oostwegel Collection, a member of Design Hotels, has garnered mixed feedback regarding its accessibility features for guests with disabilities. Positive remarks highlight the hotel's efforts in creating a friendly environment for differently-abled guests with accessible rooms, wheelchair access features and reasonable facilities tailored for those with mobility issues. The terms good for differently-abled, disabled-friendly features and accommodating disabled guests have been frequently used, suggesting a mostly accessible arrangement.
However, there are mentions of certain building constraints, such as the absence of an elevator, which might pose challenges. Some guests noted issues with the shower floors being dangerously slippery without rubber mats, which could be problematic for those with mobility concerns. Despite these drawbacks, the general consensus indicates that the hotel makes a considerable effort to provide a comfortable stay for guests with disabilities, though improvements could be made in certain areas.
Kruisherenhotel Maastricht - Oostwegel Collection offers an ideal setting for honeymooners, creating a perfect honeymoon atmosphere. Guests have praised the welcoming staff and the entire ambiance, which provides a perfect start to a romantic getaway. Many found the honeymoon suite perfect and enjoyed the honeymoon friendly interiors. The hotel's service has been consistently noted as great, enhancing the overall experience. The provision of special touches like a bottle of bubble are highlighted as delightful. Reviews recommend the hotel for its excellent romantic and cozy ambiance, making it a favored choice for those celebrating milestones such as anniversaries or a memorable honeymoon stay.
Kruisherenhotel Maastricht - Oostwegel Collection, a member of Design Hotels, offers an impressive and unique boutique hotel experience. Nestled within a tastefully restored historic building, this property beautifully marries the grandeur of an old church with contemporary design elements. Guests consistently praise the artistic and artsy touches throughout the hotel, noting its authentic boutique style and traditional ambiance.
The hotel’s boutique feel extends to its cozy and comfortable setting, providing a boutique-like experience that is both inviting and aesthetically pleasing. The combination of a beautiful atmosphere, tasteful property features and friendly staff contributes to the charm and character of this exceptional design hotel. For those seeking a unique stay that blends historical splendor with modern sophistication, Kruisherenhotel Maastricht consistently delivers a great boutique experience.
Kruisherenhotel Maastricht, part of Oostwegel Collection and a member of Design Hotels, offers an exquisite experience characterized by true five-star luxury. Guests consistently remark on the splendid combination of historical ambiance and modern sophistication found throughout the hotel. Each stay feels like an extravaganza, enhanced by the elegant and luxurious surroundings, top-notch services and high-quality furnishings.
The hotel is set in a unique frame adorned with art, contributing to a luxurious atmosphere that is both comfortable and inviting. The luxury beds and rooms consistently receive high praise for their comfort and the overall luxurious feel they impart. Guests appreciate the fresh air of luxury that permeates the setting, making it an ideal destination for luxury vacations.
Despite certain critiques about specific details like the bathrooms not meeting typical five-star standards or occasional lapses in meeting the highest expectations, the overwhelming sentiment remains positive. The hotel's combination of top-tier location, luxury ambiance and friendly yet sophisticated service makes it a memorable choice worth repeating. Its unmatched luxury warmth and hospitality keep guests eager to return, making each visit a fantastic, lavish experience.
Kruisherenhotel Maastricht - Oostwegel Collection, a member of Design Hotels, offers a particularly romantic experience. Guests consistently praise the fantastic ambiance and unique, intimate setting, making it ideal for couples. The special dining experience stands out, adding a deliciously memorable touch to a romantic getaway. Many highlight the romantic ambiance, candlelight options and the overall vibe that makes it perfect for romantic weekends or vacations. Celebrations such as anniversaries become extra special here, thanks to the hotel's romantic presence and friendly attitude. Though not every detail might align with romantic expectations, the combination of ambiance, food and setting creates an enchanting atmosphere that's hard to surpass.
Kruisherenhotel Maastricht, part of the Oostwegel Collection and a member of Design Hotels, offers a welcoming experience for dog owners. From the moment guests arrive, their dogs are treated with kindness and consideration, reflecting the hotel's dog-friendly ethos. Many reviews highlight the attentive staff, who always show friendliness towards dogs.
Upon request, dog-friendly rooms are provided and these accommodations come equipped with thoughtful amenities like a pillow, biscuits and a drinking bowl for the furry companions. The hotel's management is quick to respond to special needs, as shown by their immediate room change for a dog that couldn't manage stairs.
While some reviews mention constraints due to the historic building's space and rules about dogs during breakfast, the overall sentiment is positive. Guests appreciate the warm welcome for dogs, the availability of dog-friendly rooms and the various services tailored for dogs.
In summary, Kruisherenhotel Maastricht fosters a dog-friendly atmosphere, making it an excellent choice for travelers who wish to bring their pets along.
Location Show Map
Location
The building itself impresses with its historical and architectural significance, housed in a beautifully adapted old monastery that perfectly blends existing structures with modern design. The hotel's close proximity to key sites such as the Meuse River, central squares, shopping streets and the famous Vrijthof square ensures that everything Maastricht has to offer is easily accessible.
Guests also appreciate the excellent facilities and the friendly, accommodating staff, which further enhance the experience. Whether visiting for a weekend getaway or a longer city trip, Kruisherenhotel Maastricht stands out not just for its stunning and atmospheric decor, but also for its top-notch location, making it an exceptional choice for travelers looking to immerse themselves in the heart of this charming city.
Breakfast
However, some guests find the breakfast options somewhat limited and not quite fitting for a 5-star hotel, given the high price. Criticisms often include the additional charges for items like eggs and pancakes and the overall cost, which some feel is not justified by the spread. The ambience, while impressive, is sometimes noted to be narrow and cramped. There are also occasional mentions of service hiccups, such as mixed-up orders and long wait times.
Despite these varied opinions, many guests still find the breakfast at Kruisherenhotel a high point of their visit with many describing it as very good to exceptional. For those who value a unique and extensive breakfast setting, this hotel does deliver, albeit at a premium price.
Dinner
Breakfasts and bar snacks received positive feedback for their quality, although the buffet setup in a narrow corridor and issues with freshness of certain items were seen as drawbacks. Despite these inconsistencies, the overall dining experience at Kruisherenhotel Maastricht is recommended, particularly for those who appreciate gourmet cuisine and excellent service. There is, however, room for improvement to fully align with the hotel's five-star standing.
Rooms
However, the accommodations vary significantly with some rooms on the top floors being notably small and difficult to access due to steep staircases. Guests staying in these smaller attic rooms have highlighted issues such as lack of windows, air conditioning and sometimes impractical layout. On the other hand, rooms located in the former porter's lodge and cloister offer more space and are well-equipped with modern amenities, although some also note that the overall décor feels a bit dated and could use refreshing.
Temperature control in the rooms appears to be a common concern with several guests finding it too warm or too cold at times. Noise levels have also been mentioned, especially for rooms near the kitchen or street, affecting the overall comfort. Despite these issues, many guests were pleased with the cleanliness and unique design details integrated into the room's architecture.
Overall, while the accommodation offers a memorable stay with its historic ambiance and modern comforts, the experience can vary depending on the specific room assigned. Attention to room size, accessibility and temperature control could enhance guest satisfaction further at this otherwise beautifully designed property.
Beds
However, there are mixed reviews regarding the firmness of the mattresses. Some guests find them to be too hard or too soft with particular mentions of hard mattresses and those that are too soft and thin. The positioning of the beds and the space around them have been points of contention with some guests noting inconvenient placements and limited space. While the bedding gets positive remarks overall, there are occasional comments about beds being poorly made and findings like old socks in the room which hint at inconsistent housekeeping.
In summary, Kruisherenhotel Maastricht's bedding receives a significant amount of praise for its comfort and quality, but there are aspects that could benefit from greater consistency and attention to detail, ensuring every guest enjoys the restful experience they anticipate.
Cleanliness
However, some reviews note areas that need improvement. Issues such as dust bunnies behind mirrors, mold on bathtub edges, foggy mirrors and dusty rooms were mentioned. A few guests encountered spiderwebs, an unpleasant odor and outdated decor that detracted from the overall cleanliness experience. Additionally, specific complaints about spaces like the tight breakfast buffet area and dirty outdoor terraces were noted.
In summary, while the hotel mostly meets high cleanliness standards with very clean rooms and common areas, some areas, particularly those less visible, could benefit from more attention and regular maintenance.
Staff
Several reviews specifically commend the staff's ability to maintain a friendly and inviting atmosphere, even in a luxurious setting. Instances of personal touches, such as a champagne or coffee reception, further underscore the hotel's commitment to hospitality. The staff's courteous demeanor and proactive assistance are evidently key components of the positive experiences recounted by guests.
On rare occasions, some reviews indicate areas for improvement, such as instances where the staff appeared disorganized or inexperienced. Despite these outliers, the overwhelming consensus portrays the hotel staff as accommodating, approachable and professional, contributing significantly to the overall charm and satisfaction of staying at Kruisherenhotel Maastricht.
Wi-Fi
Parking
However, guests were also critical of the parking costs, frequently mentioning that the prices were excessively high with references to charges ranging from €25 to €83 per night. Some guests noted that cheaper parking alternatives are available nearby, while others felt that the valet service was not only expensive but at times, troublesome and confusing.
Additionally, the parking is not on-site, which required some guests to engage with public parking facilities or wait for their cars to be retrieved by the valet service. Despite logistical challenges and high costs, several guests still found the overall parking experience to be good, once settled.
In summary, while the parking service at Kruisherenhotel Maastricht is deemed high-quality and well-managed by many, its high costs and lack of on-site facilities are points of contention among guests.
EV charging stations
Family
The hotel rooms come equipped with beds that are friendly for kids and specially designed toddler bedding, ensuring that younger guests can sleep comfortably. The overall handling of families is consistently warm and child-friendly, contributing to a positive family experience.
Dining options cater well to families, providing good family dining services that make mealtime convenient and enjoyable for guests of all ages. The establishment's consistent dedication to family services and appropriate accommodations makes it a reliable choice for multiple family visits, promising a pleasant and hassle-free stay every time.
Nightlife
While the proximity to nightlife is a highlight for many, it is worth noting that the nighttime energy extends into the streets, leading to inevitable noise. Late-night sounds—ranging from the clinking of bottles to the revelry of nearby pubs—can be heard from the rooms, especially after midnight. Busy streets and the hum of adjacent clubs may disturb some guests' peace during the night.
Despite these disturbances, the hotel's central location and easy access to the city's nightlife scene remain a key attraction for guests seeking to immerse themselves in Maastricht's lively evening culture.
5 Star
However, some reviews highlighted areas for improvement. Several mentions suggested that the hotel did not meet five-star expectations, particularly pointing out the need for better staff training and the lack of luxury in certain amenities such as bathrooms and air conditioning. Moreover, the dining experience received criticism for not being up to the standards of a five-star establishment.
Despite some criticism, many guests found their stay worth the five-star rating, appreciating the overall luxurious atmosphere and services that catered to five-star requirements. The hotel continues to make a strong impact, though enhancing specific areas of service could elevate it to consistently meet the high expectations associated with a five-star hotel.
Business
Accessible
However, there are mentions of certain building constraints, such as the absence of an elevator, which might pose challenges. Some guests noted issues with the shower floors being dangerously slippery without rubber mats, which could be problematic for those with mobility concerns. Despite these drawbacks, the general consensus indicates that the hotel makes a considerable effort to provide a comfortable stay for guests with disabilities, though improvements could be made in certain areas.
Honeymoon
Boutique-Style
The hotel’s boutique feel extends to its cozy and comfortable setting, providing a boutique-like experience that is both inviting and aesthetically pleasing. The combination of a beautiful atmosphere, tasteful property features and friendly staff contributes to the charm and character of this exceptional design hotel. For those seeking a unique stay that blends historical splendor with modern sophistication, Kruisherenhotel Maastricht consistently delivers a great boutique experience.
Luxury
The hotel is set in a unique frame adorned with art, contributing to a luxurious atmosphere that is both comfortable and inviting. The luxury beds and rooms consistently receive high praise for their comfort and the overall luxurious feel they impart. Guests appreciate the fresh air of luxury that permeates the setting, making it an ideal destination for luxury vacations.
Despite certain critiques about specific details like the bathrooms not meeting typical five-star standards or occasional lapses in meeting the highest expectations, the overwhelming sentiment remains positive. The hotel's combination of top-tier location, luxury ambiance and friendly yet sophisticated service makes it a memorable choice worth repeating. Its unmatched luxury warmth and hospitality keep guests eager to return, making each visit a fantastic, lavish experience.
Romantic
Dog Friendly
Upon request, dog-friendly rooms are provided and these accommodations come equipped with thoughtful amenities like a pillow, biscuits and a drinking bowl for the furry companions. The hotel's management is quick to respond to special needs, as shown by their immediate room change for a dog that couldn't manage stairs.
While some reviews mention constraints due to the historic building's space and rules about dogs during breakfast, the overall sentiment is positive. Guests appreciate the warm welcome for dogs, the availability of dog-friendly rooms and the various services tailored for dogs.
In summary, Kruisherenhotel Maastricht fosters a dog-friendly atmosphere, making it an excellent choice for travelers who wish to bring their pets along.
No, Kruisherenhotel Maastricht - Oostwegel Collection, member of Design Hotels doesn't have any pool.
No, a spa isn't available at Kruisherenhotel Maastricht - Oostwegel Collection, member of Design Hotels.
No, Kruisherenhotel Maastricht - Oostwegel Collection, member of Design Hotels doesn't allow dogs.
Yes, parking facilities are available at Kruisherenhotel Maastricht - Oostwegel Collection, member of Design Hotels.
No, Kruisherenhotel Maastricht - Oostwegel Collection, member of Design Hotels doesn't have a gym.
Location Show Map
More Options
