Dear Hotel Madrid
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Summary of reviewsDear Hotel Madrid enjoys an exceptional reputation, particularly for its prime location on Gran Vía. Guests highly value its proximity to major attractions like the Royal Palace and the theater district, as well as its convenient access to public transportation. This central setting allows for easy exploration of Madrid by foot and despite being in a bustling area, the rooms remain quiet and comfortable, offering a restful retreat from the city's hustle and bustle.
The hotel’s rooftop terrace and bar are standout features, receiving high praise for their panoramic city views and cozy ambiance, creating an ideal spot for relaxation after a day of sightseeing. The hotel's breakfast experience is also remarkable with its 14th-floor terrace providing breathtaking views, a varied and extensive selection of food and excellent service. While some find the pricing on the higher side, the overall value is generally considered worth it.
Dining at the "Nice to Meet You" restaurant is mostly positive with commendations for its delicious food, fabulous views and well-crafted cocktails. However, some guests note the limited menu options and higher prices, along with occasional service inconsistencies. Nevertheless, the rooftop bar remains highly recommended for its ambiance and quality offerings.
Rooms at Dear Hotel Madrid receive positive feedback for being spacious, modern and clean. Guests appreciate the comfortable furnishings, daily housekeeping and soundproof windows that facilitate a good night’s sleep despite the central location. The elegance and stylish decor of the rooms, combined with ample amenities, contribute to a highly comfortable stay.
Cleanliness is a notable strength of the hotel with frequent praise for the spotless rooms and common areas. The diligent housekeeping ensures a consistently inviting environment, complemented by modern decor and well-maintained facilities.
The hotel staff are often highlighted as exceptional with guests praising their friendliness, helpfulness and professionalism. Specific staff members have received individual mentions for going above and beyond, enhancing guests' overall experience.
While the hotel's free WiFi has mixed reviews with some guests experiencing issues with connectivity and speed, the overarching feedback points towards a satisfactory service for many.
The rooftop pool is a mixed experience—praised for its stunning panoramic views and ambiance but noted for its small size and occasional overcrowding. Despite its limitations, the pool adds an extra touch to the guest experience.
Parking presents challenges due to the lack of on-site options and the restrictions in central Madrid. Nevertheless, the helpful staff and nearby parking garage mitigate these concerns to some extent.
Families find Dear Hotel Madrid particularly suitable due to its friendly atmosphere, advantageous location and attentive staff. Special touches and helpful advice on local attractions enhance the family experience, making it a highly recommended choice for those traveling with children.
Overall, Dear Hotel Madrid offers an excellent base for exploring Madrid, combining a superb location, quality amenities and outstanding service to create a memorable stay for its guests.
Categories
The hotel’s rooftop terrace and bar are standout features, receiving high praise for their panoramic city views and cozy ambiance, creating an ideal spot for relaxation after a day of sightseeing. The hotel's breakfast experience is also remarkable with its 14th-floor terrace providing breathtaking views, a varied and extensive selection of food and excellent service. While some find the pricing on the higher side, the overall value is generally considered worth it.
Dining at the "Nice to Meet You" restaurant is mostly positive with commendations for its delicious food, fabulous views and well-crafted cocktails. However, some guests note the limited menu options and higher prices, along with occasional service inconsistencies. Nevertheless, the rooftop bar remains highly recommended for its ambiance and quality offerings.
Rooms at Dear Hotel Madrid receive positive feedback for being spacious, modern and clean. Guests appreciate the comfortable furnishings, daily housekeeping and soundproof windows that facilitate a good night’s sleep despite the central location. The elegance and stylish decor of the rooms, combined with ample amenities, contribute to a highly comfortable stay.
Cleanliness is a notable strength of the hotel with frequent praise for the spotless rooms and common areas. The diligent housekeeping ensures a consistently inviting environment, complemented by modern decor and well-maintained facilities.
The hotel staff are often highlighted as exceptional with guests praising their friendliness, helpfulness and professionalism. Specific staff members have received individual mentions for going above and beyond, enhancing guests' overall experience.
While the hotel's free WiFi has mixed reviews with some guests experiencing issues with connectivity and speed, the overarching feedback points towards a satisfactory service for many.
The rooftop pool is a mixed experience—praised for its stunning panoramic views and ambiance but noted for its small size and occasional overcrowding. Despite its limitations, the pool adds an extra touch to the guest experience.
Parking presents challenges due to the lack of on-site options and the restrictions in central Madrid. Nevertheless, the helpful staff and nearby parking garage mitigate these concerns to some extent.
Families find Dear Hotel Madrid particularly suitable due to its friendly atmosphere, advantageous location and attentive staff. Special touches and helpful advice on local attractions enhance the family experience, making it a highly recommended choice for those traveling with children.
Overall, Dear Hotel Madrid offers an excellent base for exploring Madrid, combining a superb location, quality amenities and outstanding service to create a memorable stay for its guests.
Hotel with Rooftop Pool
The Dear Hotel Madrid distinguishes itself with a breathtaking rooftop terrace, home to an awe-inspiring skypool. This sky pool, seemingly hanging over Madrid, presents a unique setting for a refreshing dip, a perfect wind-down after exploring the city's vibrant attractions. Exclusive to hotel guests, the plunge pool offers unparalleled 360º views of Madrid's city center, Plaza de España, Gran Vía, la casa de Campo park, and the distant Madrid’s Sierra. But the experience doesn't end with the swim; a solarium is a perfect spot to sip a cocktail or two, enveloped by the stunning vistas of the city. It becomes an idyllic venue to witness the spectacular sunset over Casa de Campo, all the while listening to the finest music, thus culminating in a truly immersive Madrid experience that goes beyond the ordinary.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Guest Reviews
Dear Hotel Madrid boasts a prime central location on the bustling Gran Vía, making it exceptionally convenient for tourists. Situated right next to Plaza de España and with a metro station just outside its doors, guests have easy access to major attractions, shopping districts and vibrant dining spots. Reviewers emphatically praise its proximity to popular sites such as the Royal Palace and the theater district, noting that many tourist hotspots are within comfortable walking distance.
The hotel's location also means that guests can easily explore Madrid by foot with excellent public transport connections enhancing its accessibility. The lively Gran Vía offers plenty of shops, restaurants, bars and theaters, ensuring there's always something to do nearby. Despite being in the heart of the city, many reviewers found the rooms to be quiet and comfortable, providing a restful retreat from the city's hustle and bustle.
The rooftop terrace and bar at Dear Hotel Madrid receive high marks for their amazing city views and a cozy ambiance, making it a perfect spot for unwinding after a day of sightseeing. Additionally, the hotel is conveniently located for those traveling to and from the airport with the metro providing a direct connection.
Overall, guests find Dear Hotel Madrid an ideal base for experiencing the vibrant energy of the Spanish capital, commending its superb location, clean and modern amenities and the helpful and friendly staff.
Dear Hotel Madrid offers a breakfast experience that consistently receives high praise, particularly for its stunning rooftop location on the 14th floor. Guests frequently highlight the breathtaking views of Madrid, which include sights like the Royal Palace and the city center. The breakfast selection is extensive and varied, offering everything from hot dishes made to order—such as omelettes and pancakes—to a wide array of fruits, pastries and traditional Spanish fare. Many guests walked away satisfied with both the options and the quality of food, describing it as delicious, sumptuous and perfect to start the day.
The atmosphere at the breakfast terrace also stands out, creating an optimal ambiance that is both scenic and relaxing. The space is described as gorgeous with excellent service, notably from standout staff members such as Jorge, contributing to a pleasant dining experience.
However, there are occasional comments regarding the pricing with some mentioning the breakfast as being on the higher end compared to nearby eateries offering similar dishes. Despite this, many feel the combination of variety, quality and the remarkable views justifies the cost.
The breakfast area can sometimes get busy, leading to slow service on rare occasions and a few guests suggest it could benefit from additional options or improvements. Nonetheless, the consensus remains overwhelmingly positive, making breakfast at Dear Hotel Madrid a highly recommended part of the stay.
Dear Hotel Madrid offers a mixed culinary experience, skewing largely positive with some areas needing attention. Guests who dined at the "Nice to Meet You" restaurant often praised the food, describing it as delicious, fabulous and top-notch with some noting the spectacular views from the top terrace and rooftop. The cocktails at sunset were a highlight for many, adding to the ambiance with their great taste, despite being somewhat expensive.
The setting itself garnered positive mentions with a rooftop bar providing a lovely spot to enjoy a drink while soaking in the city views. Breakfast on the terrace also received accolades for its quality and atmosphere.
However, several reviewers noted the restaurant's limited menu and high prices, which could deter some diners. The restaurant had some operational inconsistencies, such as being closed on Sundays and occasional issues with reservation availability. The services were occasionally poor with some encountering rude staff and subpar meals. Moreover, the restaurant's options were not accommodating for picky eaters or those with vegetarian or vegan diets.
In summary, while the dining experience at Dear Hotel Madrid can be delightful and is enhanced by fantastic views and excellent food, guests should be prepared for higher prices and potential service issues. The rooftop bar and terrace, in particular, come highly recommended for their ambiance and quality offerings.
Dear Hotel Madrid has garnered positive feedback for its rooms, which are frequently described as spacious, modern and clean. Guests appreciate the thoughtful design and comfortable furnishings, including large, cozy beds and ample amenities such as slippers, robes and well-stocked minibars. Many rooms offer stunning views of Plaza de España and Gran Via from their balconies, adding to the romantic and scenic experience.
Cleanliness is a recurrent theme with reviews consistently praising the hotel's excellent housekeeping service. Rooms are maintained daily, ensuring a spotless and inviting environment. Comfort is another highlight; the rooms are equipped with soundproof windows, making them quiet despite the hotel’s central location. Visitors have noted the presence of air conditioning, though some suggest it could benefit from better functionality.
The aesthetic appeal is evident in the stylish and modern decor, which although simple, is highly praised for its elegance and charm. The bathrooms are generally well-received, though a few reviews mention minor maintenance issues such as drainage and fixtures needing attention.
While the rooms are largely spacious and well-lit, a few guests found them smaller than anticipated based on online photos. However, the overall consensus is that the rooms are comfortable, well-equipped and offer sufficient space, even for city-center standards.
Dear Hotel Madrid’s prime location adds to its allure, providing easy access to bars, restaurants, shopping and transportation options. Despite minor flaws, the positive aspects such as room upgrades, daily cleaning and the array of amenities make it a highly recommended choice for travelers seeking comfort and convenience in Madrid.
Dear Hotel Madrid has garnered widespread acclaim from guests for its beds, which are frequently described with superlatives. Reviews highlight the comfort of the beds as being consistently high with many guests noting them as super comfortable, incredibly comfortable and even the best they've ever experienced in their travels. Large and roomy beds, including lovely king-size options and big double beds, are a common feature appreciated in the hotel’s accommodation.
The pillows accompanying these beds have also received positive mentions, notably described as great by some guests, although there are occasional remarks about them being less satisfactory. This minor criticism does little to overshadow the overall comfort experienced in these rooms, which are often also noted for their size and appealing design.
Despite a few criticisms about beds being either too soft or described double beds actually being two single mattresses pushed together, the prevalent opinion is that Dear Hotel Madrid provides a restful and comfortable sleeping experience. The occasional issues with bed configurations or pillow comfort do not seem to detract significantly from the guests' overall positive impressions of their stays. The combination of great beds and clean, nicely designed rooms seem to make the hotel a favored choice for travelers seeking comfort in Madrid.
Dear Hotel Madrid has garnered a notable reputation for its commitment to cleanliness, as evidenced by numerous guest reviews. Many visitors have remarked on the immaculate state of the hotel, highlighting the spotless rooms and common areas. It's clear that the housekeeping team is diligent, ensuring rooms are cleaned daily and maintained to a high standard. Guests frequently describe the hotel as very clean or spotless with specific praise for the modern, cozy interiors and tidy facilities.
The hotel's cleanliness extends beyond private rooms to its public spaces, creating a welcoming environment throughout the property. On occasion, a few guests have noted minor lapses, such as dusty mirrors or floors needing more attention. However, these instances are exceptions rather than the norm with the overwhelming majority of reviews lauding the hotel's efforts to keep everything clean and well-maintained.
In addition to cleanliness, guests also appreciate the hotel's modern decor and amenities, such as comfortable beds, ample towels and toiletries, which all contribute to an enhanced stay. The staff's friendly and efficient service further complements the clean and comfortable setting, making Dear Hotel Madrid a highly recommended choice for visitors seeking a spotless and enjoyable experience in the heart of Madrid.
The reviews for 'Dear Hotel Madrid' overwhelmingly highlight the exceptional quality of the staff. Visitors consistently praise the friendliness, helpfulness and professionalism exhibited by the team. Guests noted that the reception staff were particularly welcoming and efficient, often going above and beyond to ensure a pleasant stay. Individuals like Beatriz, Vanessa, Esther, Adrian and Paula received special mentions for their courteous and attentive service.
Most reviews reflected the staff’s commitment to making guests feel at home with many describing them as warm, caring and ready to assist with any requests. The restaurant and housekeeping teams were also acknowledged for their excellent service and friendly demeanor. The hotel's central location and charming atmosphere were enhanced by the positive interactions guests had with the staff.
However, a few reviews pointed out occasional shortcomings with some staff members described as indifferent or inattentive. The rooftop bar was specifically mentioned as being understaffed at times. Despite these minor issues, the general consensus remains highly favorable with many guests appreciating the overall hospitality and kindness of the hotel staff.
In summary, 'Dear Hotel Madrid' is highly regarded for its remarkable staff who elevate the guest experience with their professionalism, friendliness and eagerness to help.
The WiFi situation at Dear Hotel Madrid has received mixed feedback from guests. On the positive side, some travelers have praised the hotel for providing free and, at times, high-speed WiFi connections with reports of a fast and reliable service in certain instances. However, many guests experienced significant issues with the internet service—slow speeds, unstable connections and frequent disconnections were common complaints. While some managed to get their connectivity issues resolved quickly after informing the staff, many others found the WiFi to be barely functional with especially poor performance in the rooms. Guests also noted the somewhat challenging sign-in process and expressed concerns about safety, given that the WiFi is public. Overall, while the hotel's WiFi has its high points, it often falls short of expectations and leaves room for improvement.
The rooftop pool at Dear Hotel Madrid offers a mixed experience for guests. The main highlight is its incredible panoramic views of the city, a feature that many find spectacular and a major plus point. The infinity pool, perched on the 14th-floor terrace, allows for a picturesque dip with stunning cityscapes in the background, making it a popular spot for taking memorable photos. The adjacent rooftop bar further enhances the experience with its nice ambiance and beautiful vistas.
However, potential visitors should note that the pool is small, more suitable for a quick cool down than a proper swim. Some guests found it overcrowded with limited space and seating, especially during peak times, making it less ideal for those seeking a leisurely and spacious relaxation spot. Additionally, the pool’s water temperature is often described as cold and at times, the pool area was reported as unkept and not very clean.
Despite these drawbacks, guests appreciatively noted the pool as a bonus feature of the hotel, adding an extra touch to their stay. The rooftop terrace with the pool and bar remains a standout feature, offering a refreshing retreat with unparalleled views, albeit with some compromises in comfort and usability.
When it comes to parking at the Dear Hotel Madrid, guests have shared mixed experiences. Many appreciated the proximity of a parking garage, describing it as just a short walk from the hotel, which made parking quite convenient. The staff received high praise for their tremendous friendly service and were noted to be very helpful in navigating the tricky parking situation. The availability of parking nearby was also highlighted, though it's important to note that the parking space isn't included in the hotel stay.
However, not all feedback was positive. Some guests mentioned there was no on-site parking and raised concerns about street parking safety. Additionally, central Madrid's parking restrictions and potential fines for driving on some streets like Gran Via posed challenges. Despite these restrictions, the hotel staff were always on hand to assist, including booking taxis that could stop right in front of the hotel for easy luggage handling.
Dear Hotel Madrid emerges as a standout option for family stays with numerous positive elements highlighted in guest reviews. Families praised the family-friendly atmosphere, noting that the hotel offers a fantastic experience for those traveling with children. The location is particularly advantageous, making it easy to explore the city’s central points and Plaza España—a room with a view here is a memorable perk.
The staff at Dear Hotel Madrid notably enhance the family experience with multiple mentions of their friendliness and helpfulness. Celia and Beatriz, in particular, received standout recognition for their service. Families appreciated the excellent advice on local attractions, eateries and even receiving a city map upon check-in. Special touches like a pineapple juice mocktail decorated with fruit added a unique, family-friendly charm, especially for children celebrating special occasions.
While the family rooms received mixed feedback—some guests found them average or a bit cramped, described as two rooms with a small connecting area—other aspects of the accommodations were well-received. The cleanliness of the rooms and the convenience of being able to store bags before check-in and after check-out were noted as significant advantages.
Breakfast at the hotel also garnered positive remarks, adding to the overall satisfying family stay. With its welcoming atmosphere, strategic location and a staff dedicated to making visits enjoyable, Dear Hotel Madrid proves to be a reliable choice for family travelers.
Dear Hotel Madrid shines as a gem for those eager to experience Madrid's vibrant nightlife. Nestled in a prime location at the intersection of Gran Via and Plaza España, the hotel provides easy access to a plethora of bars, restaurants, theaters and shops, all within walking distance. The area is celebrated for its fantastic and lively nightlife, making it an excellent spot for evening adventures. Guests have noted the proximity to various nightlife activities and emphasized the convenience of being situated right above a metro station, facilitating quick routes to prominent sites like the Real Madrid stadium.
The hotel's rooftop bar offers great views, perfect for enjoying the sunsets and the panoramic cityscape at night. Though the nightlife in the area can be particularly chaotic and busy, it contributes to the overall energetic atmosphere. For those looking for a fun night out, the nearby Malasana district also comes highly recommended. Guests staying at Dear Hotel Madrid can easily walk to all major tourist attractions, enhancing their experience of the city's dynamic spirit.
Dear Hotel Madrid offers a mixed but generally positive experience for a four-star establishment. While some guests feel it falls slightly short in various areas such as room amenities, mountain and rooftop views, others commend its modern decor and well-maintained facilities. The hotel's staff have been highlighted for their good service, reflecting the standards expected from a four-star property.
The location is appreciated even though it’s considered somewhat restrictive in terms of amenities compared to other similar-rated hotels. The ambiance and decor of the hotel have particularly impressed many guests, who describe it as luxurious and stylish, fitting the boutique experience one might expect.
The hotel stands out for providing great value for money, often exceeding guests' expectations, especially when compared to other accommodations in Madrid. Some reviews note that while the quality and services are generally acceptable and align with four-star expectations, there are small areas for improvement which could enhance the overall guest experience.
In summary, Dear Hotel Madrid largely delivers on its four-star promise with a few minor shortcomings, making it a recommended choice for its modern style, good location and overall value.
Dear Hotel Madrid receives mixed reviews from business travelers with a notable emphasis on its prime location in the central business district. The hotel's proximity to key business areas and its business-friendly amenities make it a great choice for those on work-related trips. The conference facilities and functional amenities cater well to business needs, ensuring that meetings and work sessions are adequately supported.
Housekeeping services are prompt, which is appreciated by guests who prioritize cleanliness and efficiency. The rooftop, although small, is a popular feature, offering a pleasant space for relaxation after a day of meetings. However, the rooftop pool and terrace hours are noted to be somewhat restrictive.
On the downside, the hotel's wi-fi is frequently cited as slow and unreliable, which can be a significant drawback for business travelers who require a stable internet connection for their work. Some guests mention that the facilities feel somewhat dated and may not fully meet the standards expected for business travel.
Overall, Dear Hotel Madrid garners positive feedback for its convenience, amenities and value for money, making it a good choice for business travelers, despite a few areas where improvements could enhance the stay.
Dear Hotel Madrid is highly praised for its accessibility, making it a convenient choice for travelers with disabilities. Located centrally on Gran Via, the hotel offers easy access to public transportation, particularly the metro, which is situated right outside the main entrance. The pedestrian-friendly environment allows guests to walk to numerous major sights and participate in various activities around Central Madrid.
The proximity to convenience stores and other amenities adds to the ease of staying at this hotel. Reviews highlight that the hotel meets accessibility standards with features such as wheelchair access, spacious rooms and public accessibility being notably mentioned. However, it is noted that the elevators may require some improvements.
The hotel’s rooftop bar and pool provide a pleasant view, adding to the overall positive experience for guests. The friendly and helpful reception staff also contribute to making stays comfortable and enjoyable.
In summary, Dear Hotel Madrid stands out for its excellent location and accessibility, making it a suitable option for guests looking for a hassle-free stay with convenient access to transportation and local attractions.
Dear Hotel Madrid's rooftop pool draws mixed opinions but stands out for its stunning panoramic views. The rooftop terrace garners high praise for its fabulous and beautiful setting, complete with a lovely bar offering incredible vistas over Madrid. Although some guests find the pool small, it is often described as a nice addition and a perfect spot to cool down after a hot day, providing a relaxing experience even after checkout.
The rooftop area is popular for its amazing views, great seating and overall ambience. However, it can get crowded and some guests note the limited seating and the small size of the pool, mentioning it can appear larger in photos than in reality. Despite these limitations, the rooftop pool and bar are frequently highlighted as standout features, making it a must-visit spot for its breathtaking sights and the overall experience it offers.
Dear Hotel Madrid offers a range of features that can make it a good option for honeymooners. The rooftop pool and terrace provide a charming and romantic setting, albeit on the smaller side and are well-maintained. The hotel's convenient location with the metro right opposite, adds to its appeal for couples looking to explore the city easily.
Guests have mentioned that the rooms, particularly room 1206, are brilliant, clean and comfortable with large beds and thick pillows that enhance the overall experience. Some guests received room upgrades specifically for their honeymoon, which added a special touch to their stay.
The staff at Dear Hotel Madrid has been noted for making guests' honeymoon trips memorable, contributing to a beautiful and romantic experience. However, there were mixed feelings, as some guests wished for a better honeymoon experience and found the visit average. Overall, it's a good option for those looking for a honeymoon destination with a perfect location and accommodating staff.
Dear Hotel Madrid offers a blend of comfort and romance, making it ideal for couples. Guests frequently highlight the breathtaking views, particularly from the romantic rooftop terrace and bar. Enjoying a glass of wine while observing the sunset over Plaza de España or the Royal Palace has been described as a memorable experience, contributing to the hotel's charming atmosphere. The property is conveniently located near the Metro, enhancing the overall appeal for romantic getaways.
The rooftop terrace, although small, is well-maintained and adds to the intimate setting. The rooms, especially with balconies, are praised for their comfort, cleanliness and stunning views, making the experience even more delightful. Guests who stayed in room 1206, for instance, had a particularly brilliant stay. Beds are noted to be large and comfortable with thick pillows, adding to a restful night after a day exploring the vibrant city.
While some guests were less impressed by the romantic package, the general consensus remains positive regarding the hotel's ambiance and suitability for couples. The nearby romantic spots and the hotel's overall atmosphere make it a great place for a romantic trip. The exceptional night views and the rooftop bar's ambiance come highly recommended.
Despite some reviewers mentioning the hotel as average, the consensus leans towards a wonderful experience, focusing on the property’s appeal to those seeking a romantic and comfortable stay in Madrid.
Location Show Map
Location
The hotel's location also means that guests can easily explore Madrid by foot with excellent public transport connections enhancing its accessibility. The lively Gran Vía offers plenty of shops, restaurants, bars and theaters, ensuring there's always something to do nearby. Despite being in the heart of the city, many reviewers found the rooms to be quiet and comfortable, providing a restful retreat from the city's hustle and bustle.
The rooftop terrace and bar at Dear Hotel Madrid receive high marks for their amazing city views and a cozy ambiance, making it a perfect spot for unwinding after a day of sightseeing. Additionally, the hotel is conveniently located for those traveling to and from the airport with the metro providing a direct connection.
Overall, guests find Dear Hotel Madrid an ideal base for experiencing the vibrant energy of the Spanish capital, commending its superb location, clean and modern amenities and the helpful and friendly staff.
Breakfast
The atmosphere at the breakfast terrace also stands out, creating an optimal ambiance that is both scenic and relaxing. The space is described as gorgeous with excellent service, notably from standout staff members such as Jorge, contributing to a pleasant dining experience.
However, there are occasional comments regarding the pricing with some mentioning the breakfast as being on the higher end compared to nearby eateries offering similar dishes. Despite this, many feel the combination of variety, quality and the remarkable views justifies the cost.
The breakfast area can sometimes get busy, leading to slow service on rare occasions and a few guests suggest it could benefit from additional options or improvements. Nonetheless, the consensus remains overwhelmingly positive, making breakfast at Dear Hotel Madrid a highly recommended part of the stay.
Dinner
The setting itself garnered positive mentions with a rooftop bar providing a lovely spot to enjoy a drink while soaking in the city views. Breakfast on the terrace also received accolades for its quality and atmosphere.
However, several reviewers noted the restaurant's limited menu and high prices, which could deter some diners. The restaurant had some operational inconsistencies, such as being closed on Sundays and occasional issues with reservation availability. The services were occasionally poor with some encountering rude staff and subpar meals. Moreover, the restaurant's options were not accommodating for picky eaters or those with vegetarian or vegan diets.
In summary, while the dining experience at Dear Hotel Madrid can be delightful and is enhanced by fantastic views and excellent food, guests should be prepared for higher prices and potential service issues. The rooftop bar and terrace, in particular, come highly recommended for their ambiance and quality offerings.
Rooms
Cleanliness is a recurrent theme with reviews consistently praising the hotel's excellent housekeeping service. Rooms are maintained daily, ensuring a spotless and inviting environment. Comfort is another highlight; the rooms are equipped with soundproof windows, making them quiet despite the hotel’s central location. Visitors have noted the presence of air conditioning, though some suggest it could benefit from better functionality.
The aesthetic appeal is evident in the stylish and modern decor, which although simple, is highly praised for its elegance and charm. The bathrooms are generally well-received, though a few reviews mention minor maintenance issues such as drainage and fixtures needing attention.
While the rooms are largely spacious and well-lit, a few guests found them smaller than anticipated based on online photos. However, the overall consensus is that the rooms are comfortable, well-equipped and offer sufficient space, even for city-center standards.
Dear Hotel Madrid’s prime location adds to its allure, providing easy access to bars, restaurants, shopping and transportation options. Despite minor flaws, the positive aspects such as room upgrades, daily cleaning and the array of amenities make it a highly recommended choice for travelers seeking comfort and convenience in Madrid.
Beds
The pillows accompanying these beds have also received positive mentions, notably described as great by some guests, although there are occasional remarks about them being less satisfactory. This minor criticism does little to overshadow the overall comfort experienced in these rooms, which are often also noted for their size and appealing design.
Despite a few criticisms about beds being either too soft or described double beds actually being two single mattresses pushed together, the prevalent opinion is that Dear Hotel Madrid provides a restful and comfortable sleeping experience. The occasional issues with bed configurations or pillow comfort do not seem to detract significantly from the guests' overall positive impressions of their stays. The combination of great beds and clean, nicely designed rooms seem to make the hotel a favored choice for travelers seeking comfort in Madrid.
Cleanliness
The hotel's cleanliness extends beyond private rooms to its public spaces, creating a welcoming environment throughout the property. On occasion, a few guests have noted minor lapses, such as dusty mirrors or floors needing more attention. However, these instances are exceptions rather than the norm with the overwhelming majority of reviews lauding the hotel's efforts to keep everything clean and well-maintained.
In addition to cleanliness, guests also appreciate the hotel's modern decor and amenities, such as comfortable beds, ample towels and toiletries, which all contribute to an enhanced stay. The staff's friendly and efficient service further complements the clean and comfortable setting, making Dear Hotel Madrid a highly recommended choice for visitors seeking a spotless and enjoyable experience in the heart of Madrid.
Staff
Most reviews reflected the staff’s commitment to making guests feel at home with many describing them as warm, caring and ready to assist with any requests. The restaurant and housekeeping teams were also acknowledged for their excellent service and friendly demeanor. The hotel's central location and charming atmosphere were enhanced by the positive interactions guests had with the staff.
However, a few reviews pointed out occasional shortcomings with some staff members described as indifferent or inattentive. The rooftop bar was specifically mentioned as being understaffed at times. Despite these minor issues, the general consensus remains highly favorable with many guests appreciating the overall hospitality and kindness of the hotel staff.
In summary, 'Dear Hotel Madrid' is highly regarded for its remarkable staff who elevate the guest experience with their professionalism, friendliness and eagerness to help.
Wi-Fi
Pool
However, potential visitors should note that the pool is small, more suitable for a quick cool down than a proper swim. Some guests found it overcrowded with limited space and seating, especially during peak times, making it less ideal for those seeking a leisurely and spacious relaxation spot. Additionally, the pool’s water temperature is often described as cold and at times, the pool area was reported as unkept and not very clean.
Despite these drawbacks, guests appreciatively noted the pool as a bonus feature of the hotel, adding an extra touch to their stay. The rooftop terrace with the pool and bar remains a standout feature, offering a refreshing retreat with unparalleled views, albeit with some compromises in comfort and usability.
Parking
However, not all feedback was positive. Some guests mentioned there was no on-site parking and raised concerns about street parking safety. Additionally, central Madrid's parking restrictions and potential fines for driving on some streets like Gran Via posed challenges. Despite these restrictions, the hotel staff were always on hand to assist, including booking taxis that could stop right in front of the hotel for easy luggage handling.
Family
The staff at Dear Hotel Madrid notably enhance the family experience with multiple mentions of their friendliness and helpfulness. Celia and Beatriz, in particular, received standout recognition for their service. Families appreciated the excellent advice on local attractions, eateries and even receiving a city map upon check-in. Special touches like a pineapple juice mocktail decorated with fruit added a unique, family-friendly charm, especially for children celebrating special occasions.
While the family rooms received mixed feedback—some guests found them average or a bit cramped, described as two rooms with a small connecting area—other aspects of the accommodations were well-received. The cleanliness of the rooms and the convenience of being able to store bags before check-in and after check-out were noted as significant advantages.
Breakfast at the hotel also garnered positive remarks, adding to the overall satisfying family stay. With its welcoming atmosphere, strategic location and a staff dedicated to making visits enjoyable, Dear Hotel Madrid proves to be a reliable choice for family travelers.
Nightlife
The hotel's rooftop bar offers great views, perfect for enjoying the sunsets and the panoramic cityscape at night. Though the nightlife in the area can be particularly chaotic and busy, it contributes to the overall energetic atmosphere. For those looking for a fun night out, the nearby Malasana district also comes highly recommended. Guests staying at Dear Hotel Madrid can easily walk to all major tourist attractions, enhancing their experience of the city's dynamic spirit.
4 Star
The location is appreciated even though it’s considered somewhat restrictive in terms of amenities compared to other similar-rated hotels. The ambiance and decor of the hotel have particularly impressed many guests, who describe it as luxurious and stylish, fitting the boutique experience one might expect.
The hotel stands out for providing great value for money, often exceeding guests' expectations, especially when compared to other accommodations in Madrid. Some reviews note that while the quality and services are generally acceptable and align with four-star expectations, there are small areas for improvement which could enhance the overall guest experience.
In summary, Dear Hotel Madrid largely delivers on its four-star promise with a few minor shortcomings, making it a recommended choice for its modern style, good location and overall value.
Business
Housekeeping services are prompt, which is appreciated by guests who prioritize cleanliness and efficiency. The rooftop, although small, is a popular feature, offering a pleasant space for relaxation after a day of meetings. However, the rooftop pool and terrace hours are noted to be somewhat restrictive.
On the downside, the hotel's wi-fi is frequently cited as slow and unreliable, which can be a significant drawback for business travelers who require a stable internet connection for their work. Some guests mention that the facilities feel somewhat dated and may not fully meet the standards expected for business travel.
Overall, Dear Hotel Madrid garners positive feedback for its convenience, amenities and value for money, making it a good choice for business travelers, despite a few areas where improvements could enhance the stay.
Accessible
The proximity to convenience stores and other amenities adds to the ease of staying at this hotel. Reviews highlight that the hotel meets accessibility standards with features such as wheelchair access, spacious rooms and public accessibility being notably mentioned. However, it is noted that the elevators may require some improvements.
The hotel’s rooftop bar and pool provide a pleasant view, adding to the overall positive experience for guests. The friendly and helpful reception staff also contribute to making stays comfortable and enjoyable.
In summary, Dear Hotel Madrid stands out for its excellent location and accessibility, making it a suitable option for guests looking for a hassle-free stay with convenient access to transportation and local attractions.
Rooftop Pool
The rooftop area is popular for its amazing views, great seating and overall ambience. However, it can get crowded and some guests note the limited seating and the small size of the pool, mentioning it can appear larger in photos than in reality. Despite these limitations, the rooftop pool and bar are frequently highlighted as standout features, making it a must-visit spot for its breathtaking sights and the overall experience it offers.
Honeymoon
Guests have mentioned that the rooms, particularly room 1206, are brilliant, clean and comfortable with large beds and thick pillows that enhance the overall experience. Some guests received room upgrades specifically for their honeymoon, which added a special touch to their stay.
The staff at Dear Hotel Madrid has been noted for making guests' honeymoon trips memorable, contributing to a beautiful and romantic experience. However, there were mixed feelings, as some guests wished for a better honeymoon experience and found the visit average. Overall, it's a good option for those looking for a honeymoon destination with a perfect location and accommodating staff.
Romantic
The rooftop terrace, although small, is well-maintained and adds to the intimate setting. The rooms, especially with balconies, are praised for their comfort, cleanliness and stunning views, making the experience even more delightful. Guests who stayed in room 1206, for instance, had a particularly brilliant stay. Beds are noted to be large and comfortable with thick pillows, adding to a restful night after a day exploring the vibrant city.
While some guests were less impressed by the romantic package, the general consensus remains positive regarding the hotel's ambiance and suitability for couples. The nearby romantic spots and the hotel's overall atmosphere make it a great place for a romantic trip. The exceptional night views and the rooftop bar's ambiance come highly recommended.
Despite some reviewers mentioning the hotel as average, the consensus leans towards a wonderful experience, focusing on the property’s appeal to those seeking a romantic and comfortable stay in Madrid.
Yes, Dear Hotel Madrid has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Dear Hotel Madrid.
No, Dear Hotel Madrid doesn't allow dogs.
Yes, parking facilities are available at Dear Hotel Madrid.
No, Dear Hotel Madrid doesn't have a gym.
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