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Summary of reviewsIberostar Las Letras Gran Via is a highly recommended hotel for those looking for a prime location in the heart of Madrid. Guests love the hotel's proximity to top attractions and the convenience of a nearby metro station. The staff is friendly and attentive, providing excellent service and attention to detail. The rooms are clean, comfortable and well-appointed with some featuring hot tubs on private terraces. The breakfast is delicious and varied with many options to choose from. While the pool receives mixed reviews, the rooftop bar offers stunning views of the city. Overall, guests highly recommend Iberostar Las Letras Gran Via for its exceptional staff, facilities and services. Show more
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub
Luxury Hotel
Historic Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Guest Reviews
8.6
Very Good
Location
If you're looking for a hotel with a fantastic location in the heart of Madrid, Iberostar Las Letras Gran Via is the perfect choice. Guests love its prime spot on the bustling Gran Via, where you can soak up the excitement and energy of the city. Despite being in the midst of all the action, guests report that the hotel is surprisingly peaceful and quiet at night. You'll enjoy easy access to many of Madrid's top attractions, including the Museo del Prado, Plaza Mayor and Puerta del Sol, all within walking distance. The hotel also sits right next to a metro station, making it convenient to explore further afield. Guests rave about the friendly and attentive staff, who are always on hand to help. The rooms are clean, comfortable and attractively furnished, while the facilities are top-notch. Don't miss the chance to relax on the beautiful terrace overlooking the avenue. All in all, Iberostar Las Letras Gran Via is an excellent hotel that will make your stay in Madrid unforgettable.
Breakfast
Guests at Iberostar Las Letras Gran Via rave about the hotel's breakfast offerings. Reviewers use adjectives like "delicious", "fantastic", "excellent" and "superb" to describe the quality and variety of food available. Many guests appreciate the option to order fresh eggs and mention the plentiful selection of pastries, fruit, yogurt, meats and more. The presentation of the food, as well as the friendliness of the staff, are also highlighted in many reviews. Overall, guests recommend the hotel's breakfast and consider it a highlight of their stay.
Rooms
If you're planning a trip to Madrid, the Iberostar Las Letras Gran Via is definitely worth considering! Guests had mostly positive experiences with the rooms, citing the architecture as beautiful and the size of the rooms as both spacious and comfortable. The beds were generally comfortable, though some found them smaller than expected. The hotel is located on a busy street, so noise can be an issue for some, but the hotel itself is well insulated with great soundproofing. Some guests appreciated the eco-conscious measures taken by the hotel, which speaks to the hotel's thoughtfulness for the environment. Some rooms come equipped with a hot tub on the balcony - definitely worth looking into! While some reviewers wished for more attention to detail in the rooms, overall guests appreciated the hotel's clean rooms and comfortable beds. And of course, the hotel's location can't be beat for exploring Madrid!
Beds
Based on guest reviews, the beds at Iberostar Las Letras Gran Via are mostly comfortable and clean. Some guests mentioned the beds being large and comfy, while others felt that the pillows were too soft. There were a few comments about smaller beds or uncomfortable sofa beds, but these were the exception rather than the norm. The staff received high praise for their excellent service and attention to guests' needs. Overall, guests have enjoyed their stay in clean and comfortable rooms with cozy beds.
Cleanliness
Travelers who value a clean and comfortable hotel will love their stay at Iberostar Las Letras Gran Via. Many guests rave about the exceptional cleanliness of the hotel with rooms and bathrooms described as spotlessly clean and cleaned daily. One guest even referred to the hotel as "tout est parfait, nickel." The location of the hotel is also mentioned positively with guests appreciating its convenience. While one guest did mention a minor issue with a bathroom odor, overall the hotel receives high praise for its cleanliness and comfortable rooms.
Staff
Iberostar Las Letras Gran Via boasts an exceptional team of staff who go above and beyond to ensure a comfortable and enjoyable stay for their guests. The hotel's prime location is highly praised, as is the delicious breakfast and efficient service. The friendly and welcoming staff are a standout feature with many guests singling out specific individuals for being especially helpful, courteous and professional. The receptionists, bar staff, room service and concierge are all highly regarded for their friendly and helpful demeanor. Guests appreciate the multilingual ability of the staff as well as their ability to handle criticism and requests with ease. The hotel's quality of service and excellent attention to detail have exceeded guests' expectations and made their stay unforgettable. Whether traveling for business or pleasure, guests highly recommend Iberostar Las Letras Gran Via for its exceptional staff, facilities and services.
Pool
Guests have mixed opinions about the pool at Iberostar Las Letras Gran Via. Some mentioned that the pool was closed or too small for their liking with limited shaded areas and uncomfortable lounge chairs. However, some guests enjoyed the refreshing rooftop pool and bar especially during hot weather. Others found the pool clean and pleasant to swim in despite its size, which could accommodate only a few people at a time. While the pool area can be cramped and unpleasant, the hotel’s location and gym received positive feedback. Breakfast was rated 4 out of 5. Overall, guests had a varied experience with the pool at Iberostar Las Letras Gran Via.
Nightlife
If you're looking for a hotel with an unbeatable location in the heart of Madrid, 'Iberostar Las Letras Gran Via' is a top choice. This hotel is located on the famous Gran Via and offers easy access to all the must-see attractions and delicious restaurants within the city. Guests particularly enjoyed the rooftop bar, which provides stunning views of the city. While some guests did experience noise from the street, the friendly staff and beautiful rooms more than made up for it. Overall, if you're looking for a centrally located hotel with access to the best of Madrid's nightlife, Iberostar Las Letras Gran Via should be at the top of your list.
Rooms with Jacuzzi / Hot-Tub
For those seeking a luxurious and relaxing stay in Madrid, the Iberostar Las Letras Gran Via is a top choice. Guests rave about the jacuzzi and hot tub located in select rooms, providing the perfect opportunity to unwind after a busy day exploring the city. While some reported minor issues with the temperature control or the motor, overall guests loved this added bonus to their already comfortable and well-appointed rooms. The private terraces and balconies with hot tubs are particularly noteworthy, offering a peaceful respite from the hustle and bustle of the city below. Additionally, the staff is highly praised for their friendly and helpful service, ensuring a memorable stay.
Yes, Iberostar Las Letras Gran Via has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Iberostar Las Letras Gran Via.
Yes, Iberostar Las Letras Gran Via welcomes dogs.
No, parking facilities aren't available at Iberostar Las Letras Gran Via.