Silken Puerta Madrid
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Summary of reviewsSilken Puerta Madrid is highly regarded for its strategic location near the airport and IFEMA, making it convenient for business travelers and those with early flights. The hotel provides easy access to major highways and public transportation, despite its distance from central Madrid and limited local dining and entertainment. Guests especially appreciate the peaceful, tranquil surroundings, making it a prime choice for those seeking calm.
Breakfast at the hotel receives mixed but generally positive feedback. Guests enjoy the variety and quality of food, including gluten-free and health-conscious options, highlighting the attentive service. Some pointed out the need for better variety and timely replenishment and the breakfast cost was seen as high by a few. Despite these areas for improvement, the overall breakfast experience is satisfying.
The dining experience is positively reviewed with guests praising the food quality and reasonable prices. The relaxed atmosphere in the cafe and bar areas further enhances the overall dining satisfaction. Minor criticisms include occasional restaurant closures and small portion sizes, but the excellent service and tasty meals largely overshadow these issues.
Rooms are a standout feature, known for their spaciousness, cleanliness and comfort. Modern, minimalist design and well-maintained amenities garner praise. Although some noted minor wear and occasional soundproofing issues, the large, comfortable beds and well-equipped bathrooms contribute to a positive stay.
Cleanliness is a major highlight with rooms and common areas frequently described as spotless and well-maintained. The hotel's dedication to hygiene ensures a pleasant environment, despite occasional minor issues like cobwebs or less-than-clean curtains.
Staff at Silken Puerta Madrid are celebrated for their friendliness, professionalism and attentiveness. The reception team, in particular, receives high marks for their accommodating and dynamic service, enhancing the overall guest experience.
Free WiFi has mixed reviews with many praising its quality and reliability, while others face challenges with coverage and connectivity. The inconsistency in WiFi quality is noted, but it generally meets guest needs.
The gym receives mixed feedback; it is noted as well-maintained and friendly but criticized for its small size and outdated equipment. Access from outside the hotel is an inconvenience, yet it provides an adequate fitness option.
Parking facilities at the hotel are appreciated for their convenience and security. Free street parking is readily available and the paid underground option is seen as safe, though some guests mention high fees and occasional space limitations.
For electric vehicle owners, the hotel offers valuable amenities with dedicated EV charging stations. Guests appreciate the free Tesla charger and the available charging infrastructure, despite associated fees.
The beds are consistently praised for comfort with many guests noting the large, cozy mattresses and high-quality bedding. Despite a few reports of mattress wear, the overall feedback points to a restful sleep experience.
While the hotel is rated four stars, some guests feel it does not fully meet the expectations associated with this rating, particularly regarding breakfast variety and general amenities. Nonetheless, it is viewed as a good venue for special celebrations.
Business travelers find the hotel to be an excellent choice with reliable internet, a well-equipped business center and comfortable meeting rooms. Its proximity to IFEMA makes it an attractive option for those attending events and fairs.
In summary, Silken Puerta Madrid offers a relaxing, convenient stay with excellent service, clean and comfortable accommodations and a generally satisfying dining experience. It caters particularly well to business travelers and those needing quick access to the airport.
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Breakfast at the hotel receives mixed but generally positive feedback. Guests enjoy the variety and quality of food, including gluten-free and health-conscious options, highlighting the attentive service. Some pointed out the need for better variety and timely replenishment and the breakfast cost was seen as high by a few. Despite these areas for improvement, the overall breakfast experience is satisfying.
The dining experience is positively reviewed with guests praising the food quality and reasonable prices. The relaxed atmosphere in the cafe and bar areas further enhances the overall dining satisfaction. Minor criticisms include occasional restaurant closures and small portion sizes, but the excellent service and tasty meals largely overshadow these issues.
Rooms are a standout feature, known for their spaciousness, cleanliness and comfort. Modern, minimalist design and well-maintained amenities garner praise. Although some noted minor wear and occasional soundproofing issues, the large, comfortable beds and well-equipped bathrooms contribute to a positive stay.
Cleanliness is a major highlight with rooms and common areas frequently described as spotless and well-maintained. The hotel's dedication to hygiene ensures a pleasant environment, despite occasional minor issues like cobwebs or less-than-clean curtains.
Staff at Silken Puerta Madrid are celebrated for their friendliness, professionalism and attentiveness. The reception team, in particular, receives high marks for their accommodating and dynamic service, enhancing the overall guest experience.
Free WiFi has mixed reviews with many praising its quality and reliability, while others face challenges with coverage and connectivity. The inconsistency in WiFi quality is noted, but it generally meets guest needs.
The gym receives mixed feedback; it is noted as well-maintained and friendly but criticized for its small size and outdated equipment. Access from outside the hotel is an inconvenience, yet it provides an adequate fitness option.
Parking facilities at the hotel are appreciated for their convenience and security. Free street parking is readily available and the paid underground option is seen as safe, though some guests mention high fees and occasional space limitations.
For electric vehicle owners, the hotel offers valuable amenities with dedicated EV charging stations. Guests appreciate the free Tesla charger and the available charging infrastructure, despite associated fees.
The beds are consistently praised for comfort with many guests noting the large, cozy mattresses and high-quality bedding. Despite a few reports of mattress wear, the overall feedback points to a restful sleep experience.
While the hotel is rated four stars, some guests feel it does not fully meet the expectations associated with this rating, particularly regarding breakfast variety and general amenities. Nonetheless, it is viewed as a good venue for special celebrations.
Business travelers find the hotel to be an excellent choice with reliable internet, a well-equipped business center and comfortable meeting rooms. Its proximity to IFEMA makes it an attractive option for those attending events and fairs.
In summary, Silken Puerta Madrid offers a relaxing, convenient stay with excellent service, clean and comfortable accommodations and a generally satisfying dining experience. It caters particularly well to business travelers and those needing quick access to the airport.
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To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are blind
People who use a wheelchair People who are blind
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...Hotel with Gym
4-Star Hotel
Guest Reviews
Silken Puerta Madrid is situated in a quiet, peaceful area close to the airport, making it an ideal choice for travelers with early flights or those attending events at nearby IFEMA. The location offers excellent access to major highways and public transportation, such as a bus stop just a short walk away that connects directly to the city center. Despite being on the city's outskirts, the hotel remains well-connected with easy car access and ample parking.
However, potential guests should be aware that the hotel is relatively far from central Madrid and main subway stations, which may be inconvenient for those planning to explore the city's main attractions extensively. The surrounding area is mostly quiet and lacks dining and entertainment options, making it more suitable for business travelers or those seeking tranquility.
Overall, the hotel scores high on location for those with specific logistical needs near the airport or certain business venues, but it is less ideal for tourists aiming to immerse themselves in downtown Madrid.
Silken Puerta Madrid's breakfast offerings have garnered varied feedback from guests. On the positive side, many guests describe the breakfast as very complete, delicious and varied with particular appreciation for the quality of the food and the attentiveness of the staff. The availability of gluten-free options, healthy choices and late serving hours also earned praise. Some highlighted the high-quality breakfast with plenty of options, including fruits, seeds, nuts and plant-based milk, which was a delightful surprise for health-conscious guests.
However, multiple reviews also pointed out areas needing improvement. Some guests found the breakfast to be lacking variety and not living up to the expectations of a 4-star hotel. Issues such as items not being replenished promptly, limited fruit selection and the small size of the dining area were noted. A few guests remarked on the high cost of the breakfast, deeming it too expensive for the quality offered. There were also mentions of breakfast being held in an auxiliary room with fewer options than the main buffet.
Despite some criticisms, many guests found the breakfast to be generally good and satisfying, albeit with room for enhancement. The positive reviews often outweigh the negatives, indicating a solid but improvable breakfast experience at this hotel.
The dining experience at Silken Puerta Madrid received largely positive feedback from guests. Many highlighted the restaurant's excellent food quality, describing it as very tasty, great and delicious. Guests appreciated the good value of meals and reasonable prices, making dining both enjoyable and budget-friendly. The cafe and bar areas also received praise for their relaxed atmosphere and good snack options with guests enjoying peaceful dinners and light snacks there.
However, some guests mentioned that certain aspects of the dining service could be improved. There were comments about the restaurant being closed for dinner service at times and a lack of 24-hour room service. Some found the portion sizes in the dining area to be a bit small and had disappointing experiences with lunch in the cafe. Additionally, there were specific instances where the bar service was deemed unacceptable and where guests were not assisted with late-night food options.
Despite these minor setbacks, the overall impression was positive with several guests lauding the excellent service and tasty meals, ensuring that most visitors leave with satisfying dining experiences.
The rooms at Silken Puerta Madrid receive high marks for their size, cleanliness and comfort. Guests particularly appreciate the spaciousness of both the bedrooms and bathrooms, frequently mentioning that the rooms are big, well-maintained and very clean. The modern and minimalist design of the rooms adds to their appeal, along with well-equipped amenities that ensure a comfortable stay. The beds are often highlighted for their comfort with many guests noting the large, plush mattresses.
While some reviewers mentioned that the rooms are beginning to show signs of wear, the overall cleanliness and maintenance still left a positive impression. Bathrooms are described as generously sized with both a shower and a bathtub, adding to the convenience and luxury of the accommodations.
There were a few minor issues noted, such as a lack of soundproofing in some rooms and an occasional faint smell of tobacco. However, the hotel compensates for this with excellent facilities, friendly staff and a pleasant atmosphere overall.
The soundproofing from external noise adds to the comfort, enabling a good night's rest. Additional features, such as wooden floors instead of carpets, enhance the modern feel while maintaining cleanliness. All in all, the rooms at Silken Puerta Madrid are praised for being spacious, clean and comfortable, making it a reliable choice for travelers.
The beds at Silken Puerta Madrid are consistently praised for their comfort and spaciousness. Many guests highlight the large and comfortable King-Size beds, describing them as cozy and providing an excellent night's sleep. Multiple reviews emphasize the comfort of the beds, noting that they are soft yet supportive, contributing to a restful stay. The availability of two pillows per person is also appreciated, adding to the overall comfort. Some guests mention the exceptional quality of the bedding, including immaculate towels, sheets and comforters. However, a few reviews point out issues with mattresses showing visible signs of sinking and discomfort. Despite this, most guests seem to find the beds to be one of the hotel's best features, often referring to them as super comfortable and exceptional. With clean, spacious rooms and comfortable beds, Silken Puerta Madrid provides a relaxing environment for travelers.
Silken Puerta Madrid stands out significantly for its cleanliness, garnering commendations from a multitude of guests. Many reviews highlight the impeccable cleanliness of the hotel with rooms and common areas frequently described as spotless, clean and well-maintained. The bathrooms, in particular, are regularly noted for their high standards of hygiene, earning praise for being very clean and well-equipped. Guests appreciated the modern and tidy facilities, contributing to a comfortable and cozy atmosphere.
While the majority of reviews are highly positive, mentioning the hotel's clean and well-decorated spaces, there are occasional remarks about areas needing improvement, such as cobwebs or the cleanliness of specific items like curtains. Despite these isolated comments, the general consensus underscores the hotel's dedication to maintaining high cleanliness standards, ensuring a pleasant and sanitary stay for its guests.
Silken Puerta Madrid is renowned for its exceptional staff, frequently noted for being helpful, friendly and attentive. Guests often highlight the friendliness and professionalism of the reception team, who are always eager to assist and provide great service. Whether it's the front desk, housekeeping or the morning shift at the cafeteria, the kindness and attentiveness of employees consistently stand out. Many guests appreciated the polite and professional demeanor with some specifically mentioning the excellent treatment and support they received.
Despite a few mentions of less favorable interactions, the overwhelming majority of reviews praise the staff's cheerful and welcoming attitude. Those at reception are particularly highlighted for their accommodating and dynamic service, ensuring that guests feel comfortable and well-attended throughout their stay. Overall, the positive feedback regarding the staff's attentiveness, professionalism and friendliness forms a significant part of the pleasant experience at Silken Puerta Madrid.
Guests at Silken Puerta Madrid have mixed opinions about the hotel’s WiFi. Many praise the high-quality, fast and reliable connection available in their rooms, noting that the good internet signal and free WiFi add to the convenience of their stay. A significant number of guests, however, report challenges with the WiFi setup, including restricted coverage, the need to frequently request passwords and periodic connection drops. Despite these issues, some find the WiFi satisfactory for their needs. The WiFi quality seems inconsistent, varying from room to room with some areas experiencing a very good connection while others struggle to maintain a stable signal. Overall, the WiFi at Silken Puerta Madrid is appreciated by many but could benefit from improvements to ensure a more consistent experience for all guests.
The gym at Silken Puerta Madrid garners mixed feedback from guests with several positive aspects standing out. The gym, described by several visitors as well-maintained and equipped with good facilities, offers adequate resources for a basic workout. Guests also note the friendly staff, contributing to a positive overall experience.
However, some aspects leave room for improvement. The gym is small and perceived as somewhat outdated by some with limited dumbbell sets and occasional equipment malfunctions. Furthermore, the inconvenience of having to access the gym from outside the hotel is frequently mentioned.
Despite its limitations, the gym provides a decent fitness option for travelers, especially for those appreciating proximity to the airport and it complements the large, comfortable rooms of the hotel. The setting and available exercise equipment sufficiently meet basic fitness needs during a stay.
Silken Puerta Madrid offers a variety of parking options and conveniences for its guests. Many reviews highlight the availability of free parking in the vicinity, making it easy to find a spot nearby, especially on weekends. The hotel also features a spacious and secure underground parking lot, praised for its convenience and safety. The onsite and underground parking options are well-placed and further add to the hotel's positive parking facilities.
However, some guests find the paid parking a bit expensive with fees around €10 per day and note that parking can sometimes be complicated due to limited space. Despite this, many guests appreciate the ease of parking in the area with plenty of free street parking available nearby and find it satisfactory overall. The parking facilities are considered excellent by many visitors, making it a good choice for those traveling by car.
Silken Puerta Madrid offers convenient amenities for electric vehicle owners, featuring dedicated EV charging stations. Guests have mentioned that the hotel provides a Tesla charger free of charge, which adds significant value for Tesla drivers. The availability of car chargers and the option to charge electric vehicles in the parking area are noted positives. However, it is important to consider that there is a flat rate of €10 per charge and a separate parking fee of €15. Both Tesla and non-Tesla EV drivers can benefit from the electric car chargers located on the lower level of the parking area. Despite the associated costs, the presence of an EV charging infrastructure is a valuable convenience for travelers with electric vehicles.
The 'Silken Puerta Madrid' hotel, designated as a four-star establishment, received varied feedback in guest reviews. The facilities and services offered by the hotel seem to have fallen short of the expectations typically associated with a four-star rating. Several reviews noted that the breakfast was particularly lacking, described as poor, regular, disappointing and not up to the standard of similar hotels. Furthermore, there were mentions of the hotel appearing somewhat outdated for its star rating and lacking certain amenities such as a well-stocked first aid kit. On a positive note, some reviewers did acknowledge it as a complete four-star hotel and found it to be a good venue for special celebrations. However, the overall sentiment suggests that while the hotel claims a four-star status, many felt that it did not quite justify this rating in terms of quality and service.
The Silken Puerta Madrid stands out as a prime choice for business travelers, renowned for its excellent amenities and strategic location. Guests have praised the reliable internet signal and the convenience of the well-equipped business center, complete with computer access. The hotel boasts a series of comfortable and clean meeting rooms, making it an ideal venue for business meetings, corporate events and business discussions.
Particularly appreciated is the hotel's proximity to IFEMA, making it a favored option for professionals attending events and fairs. The dimensions and amenities of the rooms are noted to be perfect for business needs, ensuring a restful stay. Additionally, many have remarked on the hotel's excellent location in a prominent business area of Madrid, which is also conveniently close to the University of Navarra clinic.
While some mention the cost might be a bit high for extended stays, the consensus is that Silken Puerta Madrid remains a recommended spot for short business trips. The organized reception rooms and reliable wifi service stand out, adding to its business-friendly atmosphere. Despite a few comments about the air-conditioning, the overall experience remains positive. Many guests have expressed they would stay again, underscoring its appeal as a great place for work trips.
Silken Puerta Madrid is particularly accommodating for guests with disabilities, offering excellent accessibility features throughout the hotel. The rooms are spacious and well-adapted, catering to those with reduced mobility and providing ample space for those in wheelchairs. Accessibility extends beyond the rooms, as the property ensures ease of movement and convenience with good access to taxis, bus stops and metro stations. While there are some minor crossing issues, overall accessibility is generally decent, making it a favorable choice for travelers with mobility challenges.
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Location
However, potential guests should be aware that the hotel is relatively far from central Madrid and main subway stations, which may be inconvenient for those planning to explore the city's main attractions extensively. The surrounding area is mostly quiet and lacks dining and entertainment options, making it more suitable for business travelers or those seeking tranquility.
Overall, the hotel scores high on location for those with specific logistical needs near the airport or certain business venues, but it is less ideal for tourists aiming to immerse themselves in downtown Madrid.
Breakfast
However, multiple reviews also pointed out areas needing improvement. Some guests found the breakfast to be lacking variety and not living up to the expectations of a 4-star hotel. Issues such as items not being replenished promptly, limited fruit selection and the small size of the dining area were noted. A few guests remarked on the high cost of the breakfast, deeming it too expensive for the quality offered. There were also mentions of breakfast being held in an auxiliary room with fewer options than the main buffet.
Despite some criticisms, many guests found the breakfast to be generally good and satisfying, albeit with room for enhancement. The positive reviews often outweigh the negatives, indicating a solid but improvable breakfast experience at this hotel.
Dinner
However, some guests mentioned that certain aspects of the dining service could be improved. There were comments about the restaurant being closed for dinner service at times and a lack of 24-hour room service. Some found the portion sizes in the dining area to be a bit small and had disappointing experiences with lunch in the cafe. Additionally, there were specific instances where the bar service was deemed unacceptable and where guests were not assisted with late-night food options.
Despite these minor setbacks, the overall impression was positive with several guests lauding the excellent service and tasty meals, ensuring that most visitors leave with satisfying dining experiences.
Rooms
While some reviewers mentioned that the rooms are beginning to show signs of wear, the overall cleanliness and maintenance still left a positive impression. Bathrooms are described as generously sized with both a shower and a bathtub, adding to the convenience and luxury of the accommodations.
There were a few minor issues noted, such as a lack of soundproofing in some rooms and an occasional faint smell of tobacco. However, the hotel compensates for this with excellent facilities, friendly staff and a pleasant atmosphere overall.
The soundproofing from external noise adds to the comfort, enabling a good night's rest. Additional features, such as wooden floors instead of carpets, enhance the modern feel while maintaining cleanliness. All in all, the rooms at Silken Puerta Madrid are praised for being spacious, clean and comfortable, making it a reliable choice for travelers.
Beds
Cleanliness
While the majority of reviews are highly positive, mentioning the hotel's clean and well-decorated spaces, there are occasional remarks about areas needing improvement, such as cobwebs or the cleanliness of specific items like curtains. Despite these isolated comments, the general consensus underscores the hotel's dedication to maintaining high cleanliness standards, ensuring a pleasant and sanitary stay for its guests.
Staff
Despite a few mentions of less favorable interactions, the overwhelming majority of reviews praise the staff's cheerful and welcoming attitude. Those at reception are particularly highlighted for their accommodating and dynamic service, ensuring that guests feel comfortable and well-attended throughout their stay. Overall, the positive feedback regarding the staff's attentiveness, professionalism and friendliness forms a significant part of the pleasant experience at Silken Puerta Madrid.
Wi-Fi
Gym
However, some aspects leave room for improvement. The gym is small and perceived as somewhat outdated by some with limited dumbbell sets and occasional equipment malfunctions. Furthermore, the inconvenience of having to access the gym from outside the hotel is frequently mentioned.
Despite its limitations, the gym provides a decent fitness option for travelers, especially for those appreciating proximity to the airport and it complements the large, comfortable rooms of the hotel. The setting and available exercise equipment sufficiently meet basic fitness needs during a stay.
Parking
However, some guests find the paid parking a bit expensive with fees around €10 per day and note that parking can sometimes be complicated due to limited space. Despite this, many guests appreciate the ease of parking in the area with plenty of free street parking available nearby and find it satisfactory overall. The parking facilities are considered excellent by many visitors, making it a good choice for those traveling by car.
EV charging stations
4 Star
Business
Particularly appreciated is the hotel's proximity to IFEMA, making it a favored option for professionals attending events and fairs. The dimensions and amenities of the rooms are noted to be perfect for business needs, ensuring a restful stay. Additionally, many have remarked on the hotel's excellent location in a prominent business area of Madrid, which is also conveniently close to the University of Navarra clinic.
While some mention the cost might be a bit high for extended stays, the consensus is that Silken Puerta Madrid remains a recommended spot for short business trips. The organized reception rooms and reliable wifi service stand out, adding to its business-friendly atmosphere. Despite a few comments about the air-conditioning, the overall experience remains positive. Many guests have expressed they would stay again, underscoring its appeal as a great place for work trips.
Accessible
No, Silken Puerta Madrid doesn't have any pool.
No, a spa isn't available at Silken Puerta Madrid.
No, Silken Puerta Madrid doesn't allow dogs.
Yes, parking facilities are available at Silken Puerta Madrid.
Yes, Silken Puerta Madrid has a gym.
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