Grand Magic Hotel Marne La Vallée
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Summary of reviewsThe 'Grand Magic Hotel Marne La Vallée,' highly recommended for those planning a visit to Disneyland Paris, is lauded for its advantageous location, being just a short shuttle ride away from the parks. Nestled in the serene, picturesque green area of Marne La Vallée, the hotel offers a peaceful and family-friendly atmosphere with charming decorations that contribute to its magical ambiance. The complimentary and frequent shuttle service to Disneyland and nearby train stations further enhances its appeal, providing seamless travel for guests.
The hotel’s breakfast experience is another highlight, featuring a diverse and satisfying buffet with a wide range of hot and cold options such as scrambled eggs, bacon, croissants, fresh fruit, yogurts and various beverages. Despite occasional overcrowding and some repetitive menu items, the breakfast service generally receives praise for its quality and variety, proving to be a great start to the day, especially for families.
Dinner at the hotel also receives favorable remarks for its delicious and varied buffet with an excellent level of hygiene and service. However, some guests find the cost to be high and the menu slightly repetitive, although many appreciate the flexibility of both buffet and a la carte options.
Reviewers have mixed feelings about the rooms, which are appreciated for their spaciousness, comfort and enchanting theme. However, some guests report issues related to outdated fixtures, minor maintenance problems and inconsistent cleanliness. Despite these drawbacks, the well-sized rooms are particularly suited to families, adding a touch of magic to their Disney-themed stay.
Cleanliness throughout the hotel typically earns positive feedback with many noting the efforts of the housekeeping staff. Nevertheless, inconsistencies are reported, particularly concerning carpets, the pool area and less frequently cleaned public restrooms.
The staff at Grand Magic Hotel Marne La Vallée receive glowing reviews for their friendliness, helpfulness and professionalism. Guests frequently commend the attentive service across various areas of the hotel with many staff members going above and beyond to accommodate guests’ needs.
WiFi at the hotel garners mostly positive reviews for being strong, stable and reliable across the property, although some guests encounter issues with inconsistent signals or slow connections.
The gym and pool facilities present a mixed bag. The gym, while appreciated for its equipment, faces criticism over broken machines and limited space. Similarly, the pool, enjoyed by many for its addition to family fun, is noted for frequent temperature issues, maintenance concerns and small size.
Parking at the hotel, although ample and convenient, comes with a fee that some guests find unexpectedly high, leading to a mixed reception regarding its value.
Overall, the 'Grand Magic Hotel Marne La Vallée' delivers a largely positive and enjoyable experience, particularly for families visiting Disneyland Paris, though some areas could benefit from improvements to ensure an even smoother and more consistent stay.
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The hotel’s breakfast experience is another highlight, featuring a diverse and satisfying buffet with a wide range of hot and cold options such as scrambled eggs, bacon, croissants, fresh fruit, yogurts and various beverages. Despite occasional overcrowding and some repetitive menu items, the breakfast service generally receives praise for its quality and variety, proving to be a great start to the day, especially for families.
Dinner at the hotel also receives favorable remarks for its delicious and varied buffet with an excellent level of hygiene and service. However, some guests find the cost to be high and the menu slightly repetitive, although many appreciate the flexibility of both buffet and a la carte options.
Reviewers have mixed feelings about the rooms, which are appreciated for their spaciousness, comfort and enchanting theme. However, some guests report issues related to outdated fixtures, minor maintenance problems and inconsistent cleanliness. Despite these drawbacks, the well-sized rooms are particularly suited to families, adding a touch of magic to their Disney-themed stay.
Cleanliness throughout the hotel typically earns positive feedback with many noting the efforts of the housekeeping staff. Nevertheless, inconsistencies are reported, particularly concerning carpets, the pool area and less frequently cleaned public restrooms.
The staff at Grand Magic Hotel Marne La Vallée receive glowing reviews for their friendliness, helpfulness and professionalism. Guests frequently commend the attentive service across various areas of the hotel with many staff members going above and beyond to accommodate guests’ needs.
WiFi at the hotel garners mostly positive reviews for being strong, stable and reliable across the property, although some guests encounter issues with inconsistent signals or slow connections.
The gym and pool facilities present a mixed bag. The gym, while appreciated for its equipment, faces criticism over broken machines and limited space. Similarly, the pool, enjoyed by many for its addition to family fun, is noted for frequent temperature issues, maintenance concerns and small size.
Parking at the hotel, although ample and convenient, comes with a fee that some guests find unexpectedly high, leading to a mixed reception regarding its value.
Overall, the 'Grand Magic Hotel Marne La Vallée' delivers a largely positive and enjoyable experience, particularly for families visiting Disneyland Paris, though some areas could benefit from improvements to ensure an even smoother and more consistent stay.
Hotel with EV Charging Stations
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Children's Pool
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The 'Grand Magic Hotel Marne La Vallée' boasts an ideal location for visitors eager to explore Disneyland Paris. Situated just a short distance from the parks—with claims of being a mere 5-minute shuttle ride away—its proximity is frequently highlighted as a key advantage. The shuttle bus service, often described as amazing and very convenient, runs frequently and plays a crucial role in making the commute to Disneyland hassle-free.
Nestled in a serene green area of Marne La Vallée, the hotel's surroundings are calm and picturesque, providing a pleasant atmosphere for guests. While some reviewers mention a 30-minute walk to Disneyland, the majority appreciate the ease of access afforded by the hotel's shuttle service.
The location is also praised for its strategic positioning near not only Disneyland but also a train station, making it convenient for trips into Paris. Guests appreciate the accessibility and the added value of the free shuttle service, which operates round the clock, ensuring seamless travel to and from the parks.
Complementing the favorable location, the hotel itself is described as beautiful and family-friendly with charming decorations that immerse visitors in a magical ambiance. This combination of proximity to Disneyland, efficient shuttle service and a pleasing environment makes the 'Grand Magic Hotel Marne La Vallée' highly recommended for those planning a Disneyland adventure.
Embedded in the charming ambiance of the Grand Magic Hotel Marne La Vallée, the breakfast experience stands out for its variety and quality with a range of options to cater to diverse palates. Many guests highlighted the delicious and satisfying nature of the buffet breakfast, noting the generous, plentiful and diverse selection available each morning. Notably, the breakfast service includes a comprehensive assortment of hot and cold items such as scrambled eggs, bacon, sausages, assorted cereals, croissants, fresh fruit salad, yogurts, crepes, sliced meats, cheeses and a selection of bread rolls and baguettes. Beverages like water, fresh orange juice, apple juice, tea and coffee complement the feast, adding to the overall positive start to the day.
However, the breakfast experience is not without some criticisms. Some guests pointed out the repetitive nature of the offerings and the absence of certain items such as a variety of bread and cold cuts, which left room for improvement. The breakfast area occasionally suffers from overcrowding and long queues, which can affect the overall enjoyment of the meal. Issues regarding cleanliness and the timely replenishment of food items were also mentioned with some guests encountering dirty tables and a chaotic dining atmosphere.
Despite these challenges, the staff's efficiency and efforts to maintain a well-stocked buffet have been praised. The breakfast service, generally included in the room rate, is considered a great way to fuel up for a busy day, especially for families heading to nearby Disneyland. Overall, while a few aspects could benefit from enhancement, the breakfast at Grand Magic Hotel Marne La Vallée remains a notable and appreciated part of the guests’ stay, contributing to a fulfilling hotel experience.
The Grand Magic Hotel Marne La Vallée offers a mixed dining experience with notable highs and a few lows. Many guests praise the dinner buffet for its delicious and varied offerings, describing it as sumptuous, very hygienic and good value for money. The buffet includes a wide selection of tasty dishes and some found it to be superb and satisfying. The service in the restaurant also received compliments for being excellent.
However, the cost of dining is a common point of contention among guests. Many found the dinner buffet to be too expensive for what was offered with some deeming it overpriced, especially for the quality provided. The lack of variety and repetitive menu options were also highlighted as areas needing improvement. Additionally, some guests pointed out that specific dishes could be tasteless or lukewarm and the a la carte option lacked variety, particularly for vegetarians.
Despite these critiques, a number of guests enjoyed the overall dining experience and appreciated the flexibility of choosing between the buffet and a la carte options. For those willing to spend a little more, the dinner buffet can offer a satisfying meal with plenty of choices.
At Grand Magic Hotel Marne La Vallée, guest reviews about the rooms point towards a mixed experience with some highlights and areas for improvement. Families will appreciate the spacious and comfortable rooms, which are often praised for their generous size and cleanliness. The hotel’s whimsical and beautifully themed décor, featuring enchanting elements that fit the magic of a Disney-themed getaway, is another standout aspect appreciated by guests.
The rooms offer adequate facilities and comfortable beds, making them functional and family-friendly. However, some guests noted that the rooms can feel outdated and in need of renovation. Issues such as old bathrooms, broken fixtures, poorly cleaned carpets and minor maintenance problems like non-functional lights and heating exacerbate the sense of outdatedness.
Guests often find the rooms very warm with air conditioning that doesn’t always work effectively, leading to discomfort. Sound insulation is another concern with several reviews mentioning noise issues that disrupt peace and quiet.
Cleanliness is a recurring topic with a significant number of guests impressed by the tidiness of their rooms, although some experienced less than satisfactory conditions, such as stained carpets and dirty bathrooms. Despite these drawbacks, many find the rooms to be well-sized and suited for family stays, enjoying the thematic decoration that adds a touch of magic to their visit.
In summary, while the Grand Magic Hotel Marne La Vallée’s rooms score points for their space, comfort and enchanting decorations, they could benefit from more consistent cleanliness and updates to bring all rooms to a higher standard of maintenance and comfort.
Guest opinions on the beds at Grand Magic Hotel Marne La Vallée vary widely, though many reviews reflect positive experiences. A significant number of guests describe the beds as comfortable with terms like comfortable beds, very comfortable beds and even perfect beds appearing frequently. Positive remarks extend to specific bed types, where both double beds and bunk beds received praise for their comfort.
However, the quality and comfort of the mattresses and pillows seem inconsistent. Some guests found the mattresses too soft, firm or old and deformed, resulting in complaints about discomfort and sleepless nights. Pillows were also a recurring issue with comments about them being too small, high or simply uncomfortable. Despite these concerns, a fair share of guests noted that additional pillows were provided upon request and some appreciated the beds being clean and well-maintained.
A small subset of reviews mentioned logistical issues, such as beds not being made upon arrival or bed repairs being needed. Overall, while many guests praised the comfort and cleanliness of the beds, the hotel’s management might want to address the varying comfort levels and improve the quality of both mattresses and pillows to enhance the overall guest experience.
The guest reviews for Grand Magic Hotel Marne La Vallée highlight both positive and negative aspects of the hotel's cleanliness. On the brighter side, many visitors commend the rooms for being very clean, comfortable and well-maintained. The housekeeping staff receives praise for their daily efforts to keep rooms tidy with some guests noting that the entire hotel, including public areas like the reception and bar, is maintained to a high standard.
However, several reviews point out areas for improvement. Common complaints include dirty carpets, stained towels and mold in certain places. The pool area and associated facilities seem particularly problematic with mentions of dirty and poorly maintained conditions. Additionally, some guests feel that the general cleanliness of the hotel is inconsistent, highlighting issues like scuff marks on walls, crumbs in beds and unclean bathrooms.
While the hotel’s overall clean appearance and helpful staff are appreciated, the cleanliness of corridors and public restrooms needs more attention. The reviews suggest that deeper and more consistent cleaning practices could significantly improve the guest experience.
The Grand Magic Hotel Marne La Vallée receives overwhelmingly positive remarks for its staff, who are often described as friendly, helpful and professional. Staff members, including those at reception, the bar and the restaurant, are frequently praised for their attentiveness and welcoming demeanor. Special mentions, such as a commendation for a receptionist named Elodie, highlight individual contributions to exceptional service.
Various reviews emphasize the staff’s willingness to go above and beyond in accommodating guests’ needs, including their friendliness and politeness, even during busy periods. Many guests note that the staff’s multilingual capabilities facilitated smoother communication and an enhanced guest experience. In particular, the housekeeping and maintenance teams are recognized for their efficiency and responsiveness.
Despite the overall positive feedback, some guests reported issues with specific staff members. There were occasional mentions of rudeness, lack of professionalism and unhelpfulness, particularly at the front desk and in the bar area. These comments, however, were the minority compared to the abundant praise.
Overall, the staff at the Grand Magic Hotel Marne La Vallée are highlighted as a significant contributor to a pleasant stay with their friendly and professional approach leaving a lasting impression on most guests.
At the Grand Magic Hotel Marne La Vallée, guests' experiences with WiFi varied. Many praised it, noting the strong, stable and reliable connection throughout their stays with some going as far as calling it excellent and amazing. There were positive remarks about the WiFi being free with good coverage across the hotel and even specifically mentioned as strong in all rooms.
However, not all feedback was glowing. Some guests encountered issues, describing the WiFi as inconsistent, very slow or weak in certain areas. Specific grievances included difficulty finding a signal and instances where the internet was dodgy or simply not available in some rooms.
While the majority felt that the WiFi generally worked well, a few reviews highlighted areas for improvement, such as the need for better stability and reliability. Overall, while the internet service at the hotel received mixed reviews, it provided a mostly positive experience for many guests.
The gym at Grand Magic Hotel Marne La Vallée has received mixed reviews from guests. While some visitors appreciated the well-equipped and well-maintained facilities, noting the convenience and modernity of the equipment, others highlighted significant shortcomings. Frequent complaints included broken machines, insufficient and limited equipment and a generally poor state of the gym area with some mentioning a small space and lack of free weights. Additionally, issues with locker functionality and cleanliness were also noted. Despite these concerns, the hotel has mentioned possible upgrades to the gym in the future.
The reviews of the pool at the Grand Magic Hotel Marne La Vallée present a mix of positive and negative impressions. On the bright side, many guests found the pool to be a delightful bonus and a particularly enjoyable amenity for children. Terms like "nice addition," "great pool," and "nice indoor pool" frequently appeared, highlighting the general satisfaction among families. The heated pool, when functional, was described as "excellent," "beautifully heated," and "lovely and warm." Several reviews mentioned the pool area as "large and clean," with kids especially loving the facility.
However, there were notable drawbacks. A recurring issue was the cold water with numerous guests remarking that the pool was too chilly despite being advertised as heated. Complaints also extended to the pool's maintenance with terms such as "dirty," "cloudy," and "mouldy" used to describe the water quality and overall cleanliness. The pool area seemed to require better upkeep with reports of broken lockers, outdated facilities and high chlorine levels causing discomfort.
Another significant concern was the pool’s size and capacity management. Guests described the pool as small and crowded, particularly given the hotel's size. The absence of a lifeguard and visible staff around the pool area was also a point of criticism.
In summary, while the pool at the Grand Magic Hotel Marne La Vallée is a potentially great feature for family fun, improvements are needed in terms of water temperature regulation, cleanliness and facility maintenance to ensure a consistently positive experience.
The Grand Magic Hotel Marne La Vallée offers ample and convenient parking facilities directly in front of the hotel, providing ease and comfort for guests arriving by car. There are many parking spaces available, contributing to a stress-free experience from the moment of arrival. Despite the spacious and well-maintained parking lot, several reviews indicate that the parking fee, typically around 15 euros per day, is considered high and unexpected by many guests. Some guests mentioned that they were not informed about the parking charges during the booking process, leading to surprise and dissatisfaction upon arrival. A few reviews expressed disappointment with the perceived high cost of parking, suggesting that it could better align with the room rates or be included in the overall price of the stay. Efforts to improve the parking experience such as adding more lighting were also noted. While there are mixed feelings about the parking fees, the overall adequacy and availability of parking facilities at the hotel are generally appreciated by the guests.
Grand Magic Hotel Marne La Vallée offers a fantastic experience for families, especially those with children. The hotel is praised for its magical, fairytale-like atmosphere that captivates young ones, making it an ideal base for visits to Disneyland. The family rooms are spacious, comfortable and brilliantly designed with amenities that cater specifically to children, such as bunk beds and themed decorations.
Parents appreciate the various kid-friendly facilities including a pool, game room and arcade, ensuring plenty of entertainment options. The hotel's layout is family-friendly with small play corners for both kids and adults and convenient proximity to dining areas. Notable amenities like changing tables and a shuttle service to EuroDisney further enhance the convenience for families.
The overall environment of the hotel is described as very welcoming and family-oriented, making it a perfect choice for family trips, whether for a weekend getaway or a longer stay. Despite some minor issues, such as limited games in the children’s area and occasional pool maintenance concerns, the overwhelming sentiment is positive. Guests frequently highlight the excellent family rooms, helpful staff and the excitement their children feel during their stay. Grand Magic Hotel Marne La Vallée stands out as a top pick for families visiting Disneyland, ensuring a memorable and enjoyable experience for both children and adults.
The Grand Magic Hotel Marne La Vallée presents itself as a four-star hotel with a variety of facilities and services that cater to guests' needs. Despite its luxury rating, there are mixed feelings about whether the hotel meets the expectations set by its four-star status. While some aspects such as the breakfast quality and shuttle service receive positive feedback, there are several areas where the hotel falls short.
Guests have noted the absence of amenities expected in a four-star establishment, such as bottled water and informative brochures in rooms. Additionally, the buffet quality and cleanliness have been cited as deficient, leading some to feel that the hotel aligns more closely with a three-star rating. The hotel's overall ambiance is described as lovely and it boasts a good location particularly convenient for Disneyland visitors. However, some find it basic for a four-star hotel and point out that features like valet service and porcelain coffee cups—which they expect—are missing.
In terms of cost, the pricing of rooms does not always reflect the service level provided with some guests finding the rate too high for what they consider non-four-star services. Despite these critiques, the hotel maintains a solid standing among guests who appreciate the good breakfast choices and elevated service. It's clear the Grand Magic Hotel has potential, but it may need to address specific deficiencies to meet all the expectations of a true four-star experience.
The Grand Magic Hotel Marne La Vallée is generally regarded as an excellent choice for business travelers seeking a comfortable and efficient stay. Positive reviews highlight the high value and quality of the business amenities available, including a well-equipped business center and conference rooms that facilitate seamless work activities and business meetings. Business accommodations are well-maintained and the hotel is considered ideal for business trips.
However, there were some inconsistencies noted with a few guests indicating issues with taxi bookings and the presence of business amenities. Despite these minor drawbacks, the overall consensus is that the hotel's facilities and services are satisfactory and efficient, making it a solid option for business travel, especially given its proximity to Disneyland, which can be an added convenience. For those combining work with leisure, the entertainment areas, including a tidy pool, contribute to a positive overall experience.
Grand Magic Hotel Marne La Vallée offers a generally accessible environment for both disabled guests and families visiting Disneyland. The hotel's facilities include accessible rooms, ramps and well-maintained accessible features throughout the hotel. Its proximity to Disneyland—along with convenient shuttle services—makes it an appealing choice for guests seeking comfort and accessibility.
Guests appreciated the helpful and English-speaking reception staff, though some noted that the elevators were not always functional, including the direct elevator to the pool. This could pose a challenge for wheelchair users and others needing reliable lift access. Despite elevator issues, staff were frequently praised for their assistance with navigating these temporary inconveniences.
While the hotel ensures good wheelchair accessibility, it was noted that some specialized amenities, like hearing resources, are lacking. Families with children will find the hotel accommodating, thanks to kid-friendly facilities. However, during peak traffic times, navigating to the park may require additional time or consideration of alternatives like taxis.
In summary, Grand Magic Hotel Marne La Vallée provides a reasonably accessible stay with several positive features, making it a solid option for a Disneyland visit, though improvements in elevator maintenance and additional facilities for disabled guests could enhance the experience further.
Travelers to Grand Magic Hotel Marne La Vallée frequently appreciate the children's pool, describing it as a welcome bonus that adds value to the stay. Guests repeatedly highlight its child-friendly nature and well-maintained facilities, making it an enjoyable feature for families. The pool features dedicated sections for kids, including a toddler area and an infant section, which most visitors find to be particularly child-friendly and well-designed.
However, opinions about the temperature of the children's pool are mixed with some noting that the unheated water can be quite cold. There are also occasional safety concerns, especially around the slide and the condition of the pool surfaces, which some users describe as scratchy and potentially dangerous.
Despite its small size, the majority of reviewers agree that the pool is better than having none at all. Children evidently enjoy the pool and the accompanying spa services and the indoor pool offers an additional option for keeping kids entertained. Overall, the children's pool at Grand Magic Hotel Marne La Vallée is seen as a fun and safe environment for families, particularly when considering its child-friendly features and well-kept condition.
The Grand Magic Hotel Marne La Vallée features an indoor heated pool that generally receives positive feedback for its maintenance and pleasant ambiance. Guests appreciate the effort to provide a heated swimming experience, remarking that it contributes to a relaxing and enjoyable stay, especially for families with children, as the pool includes a special section for infants. However, some guests noted inconsistencies with the pool's temperature, feeling it could be warmer or describing it as tepid on occasion. Despite these occasional temperature issues, the heated pool is still highlighted as a fantastic and well-looked-after facility within the hotel’s amenities.
The indoor swimming pool at the Grand Magic Hotel Marne La Vallée receives positive feedback from numerous guests, particularly for being family-friendly, as children love it. Many guests praise the pool for its decent size, availability and good quality, making it an enjoyable facility during their stay. The convenience of having an indoor pool is highlighted with many finding it clean and relaxing. The heated feature of the pool adds to the comfort and overall pleasant experience. The pool area itself is generally appreciated for being nice and good, providing an added value to the hotel stay. Despite some remarks on maintenance and water condition, the presence of this facility remains a considerable boon for guests, enhancing their stay with enjoyable aquatic options.
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Location
Nestled in a serene green area of Marne La Vallée, the hotel's surroundings are calm and picturesque, providing a pleasant atmosphere for guests. While some reviewers mention a 30-minute walk to Disneyland, the majority appreciate the ease of access afforded by the hotel's shuttle service.
The location is also praised for its strategic positioning near not only Disneyland but also a train station, making it convenient for trips into Paris. Guests appreciate the accessibility and the added value of the free shuttle service, which operates round the clock, ensuring seamless travel to and from the parks.
Complementing the favorable location, the hotel itself is described as beautiful and family-friendly with charming decorations that immerse visitors in a magical ambiance. This combination of proximity to Disneyland, efficient shuttle service and a pleasing environment makes the 'Grand Magic Hotel Marne La Vallée' highly recommended for those planning a Disneyland adventure.
Breakfast
However, the breakfast experience is not without some criticisms. Some guests pointed out the repetitive nature of the offerings and the absence of certain items such as a variety of bread and cold cuts, which left room for improvement. The breakfast area occasionally suffers from overcrowding and long queues, which can affect the overall enjoyment of the meal. Issues regarding cleanliness and the timely replenishment of food items were also mentioned with some guests encountering dirty tables and a chaotic dining atmosphere.
Despite these challenges, the staff's efficiency and efforts to maintain a well-stocked buffet have been praised. The breakfast service, generally included in the room rate, is considered a great way to fuel up for a busy day, especially for families heading to nearby Disneyland. Overall, while a few aspects could benefit from enhancement, the breakfast at Grand Magic Hotel Marne La Vallée remains a notable and appreciated part of the guests’ stay, contributing to a fulfilling hotel experience.
Dinner
However, the cost of dining is a common point of contention among guests. Many found the dinner buffet to be too expensive for what was offered with some deeming it overpriced, especially for the quality provided. The lack of variety and repetitive menu options were also highlighted as areas needing improvement. Additionally, some guests pointed out that specific dishes could be tasteless or lukewarm and the a la carte option lacked variety, particularly for vegetarians.
Despite these critiques, a number of guests enjoyed the overall dining experience and appreciated the flexibility of choosing between the buffet and a la carte options. For those willing to spend a little more, the dinner buffet can offer a satisfying meal with plenty of choices.
Rooms
The rooms offer adequate facilities and comfortable beds, making them functional and family-friendly. However, some guests noted that the rooms can feel outdated and in need of renovation. Issues such as old bathrooms, broken fixtures, poorly cleaned carpets and minor maintenance problems like non-functional lights and heating exacerbate the sense of outdatedness.
Guests often find the rooms very warm with air conditioning that doesn’t always work effectively, leading to discomfort. Sound insulation is another concern with several reviews mentioning noise issues that disrupt peace and quiet.
Cleanliness is a recurring topic with a significant number of guests impressed by the tidiness of their rooms, although some experienced less than satisfactory conditions, such as stained carpets and dirty bathrooms. Despite these drawbacks, many find the rooms to be well-sized and suited for family stays, enjoying the thematic decoration that adds a touch of magic to their visit.
In summary, while the Grand Magic Hotel Marne La Vallée’s rooms score points for their space, comfort and enchanting decorations, they could benefit from more consistent cleanliness and updates to bring all rooms to a higher standard of maintenance and comfort.
Beds
However, the quality and comfort of the mattresses and pillows seem inconsistent. Some guests found the mattresses too soft, firm or old and deformed, resulting in complaints about discomfort and sleepless nights. Pillows were also a recurring issue with comments about them being too small, high or simply uncomfortable. Despite these concerns, a fair share of guests noted that additional pillows were provided upon request and some appreciated the beds being clean and well-maintained.
A small subset of reviews mentioned logistical issues, such as beds not being made upon arrival or bed repairs being needed. Overall, while many guests praised the comfort and cleanliness of the beds, the hotel’s management might want to address the varying comfort levels and improve the quality of both mattresses and pillows to enhance the overall guest experience.
Cleanliness
However, several reviews point out areas for improvement. Common complaints include dirty carpets, stained towels and mold in certain places. The pool area and associated facilities seem particularly problematic with mentions of dirty and poorly maintained conditions. Additionally, some guests feel that the general cleanliness of the hotel is inconsistent, highlighting issues like scuff marks on walls, crumbs in beds and unclean bathrooms.
While the hotel’s overall clean appearance and helpful staff are appreciated, the cleanliness of corridors and public restrooms needs more attention. The reviews suggest that deeper and more consistent cleaning practices could significantly improve the guest experience.
Staff
Various reviews emphasize the staff’s willingness to go above and beyond in accommodating guests’ needs, including their friendliness and politeness, even during busy periods. Many guests note that the staff’s multilingual capabilities facilitated smoother communication and an enhanced guest experience. In particular, the housekeeping and maintenance teams are recognized for their efficiency and responsiveness.
Despite the overall positive feedback, some guests reported issues with specific staff members. There were occasional mentions of rudeness, lack of professionalism and unhelpfulness, particularly at the front desk and in the bar area. These comments, however, were the minority compared to the abundant praise.
Overall, the staff at the Grand Magic Hotel Marne La Vallée are highlighted as a significant contributor to a pleasant stay with their friendly and professional approach leaving a lasting impression on most guests.
Wi-Fi
However, not all feedback was glowing. Some guests encountered issues, describing the WiFi as inconsistent, very slow or weak in certain areas. Specific grievances included difficulty finding a signal and instances where the internet was dodgy or simply not available in some rooms.
While the majority felt that the WiFi generally worked well, a few reviews highlighted areas for improvement, such as the need for better stability and reliability. Overall, while the internet service at the hotel received mixed reviews, it provided a mostly positive experience for many guests.
Gym
Pool
However, there were notable drawbacks. A recurring issue was the cold water with numerous guests remarking that the pool was too chilly despite being advertised as heated. Complaints also extended to the pool's maintenance with terms such as "dirty," "cloudy," and "mouldy" used to describe the water quality and overall cleanliness. The pool area seemed to require better upkeep with reports of broken lockers, outdated facilities and high chlorine levels causing discomfort.
Another significant concern was the pool’s size and capacity management. Guests described the pool as small and crowded, particularly given the hotel's size. The absence of a lifeguard and visible staff around the pool area was also a point of criticism.
In summary, while the pool at the Grand Magic Hotel Marne La Vallée is a potentially great feature for family fun, improvements are needed in terms of water temperature regulation, cleanliness and facility maintenance to ensure a consistently positive experience.
Parking
Family
Parents appreciate the various kid-friendly facilities including a pool, game room and arcade, ensuring plenty of entertainment options. The hotel's layout is family-friendly with small play corners for both kids and adults and convenient proximity to dining areas. Notable amenities like changing tables and a shuttle service to EuroDisney further enhance the convenience for families.
The overall environment of the hotel is described as very welcoming and family-oriented, making it a perfect choice for family trips, whether for a weekend getaway or a longer stay. Despite some minor issues, such as limited games in the children’s area and occasional pool maintenance concerns, the overwhelming sentiment is positive. Guests frequently highlight the excellent family rooms, helpful staff and the excitement their children feel during their stay. Grand Magic Hotel Marne La Vallée stands out as a top pick for families visiting Disneyland, ensuring a memorable and enjoyable experience for both children and adults.
4 Star
Guests have noted the absence of amenities expected in a four-star establishment, such as bottled water and informative brochures in rooms. Additionally, the buffet quality and cleanliness have been cited as deficient, leading some to feel that the hotel aligns more closely with a three-star rating. The hotel's overall ambiance is described as lovely and it boasts a good location particularly convenient for Disneyland visitors. However, some find it basic for a four-star hotel and point out that features like valet service and porcelain coffee cups—which they expect—are missing.
In terms of cost, the pricing of rooms does not always reflect the service level provided with some guests finding the rate too high for what they consider non-four-star services. Despite these critiques, the hotel maintains a solid standing among guests who appreciate the good breakfast choices and elevated service. It's clear the Grand Magic Hotel has potential, but it may need to address specific deficiencies to meet all the expectations of a true four-star experience.
Business
However, there were some inconsistencies noted with a few guests indicating issues with taxi bookings and the presence of business amenities. Despite these minor drawbacks, the overall consensus is that the hotel's facilities and services are satisfactory and efficient, making it a solid option for business travel, especially given its proximity to Disneyland, which can be an added convenience. For those combining work with leisure, the entertainment areas, including a tidy pool, contribute to a positive overall experience.
Accessible
Guests appreciated the helpful and English-speaking reception staff, though some noted that the elevators were not always functional, including the direct elevator to the pool. This could pose a challenge for wheelchair users and others needing reliable lift access. Despite elevator issues, staff were frequently praised for their assistance with navigating these temporary inconveniences.
While the hotel ensures good wheelchair accessibility, it was noted that some specialized amenities, like hearing resources, are lacking. Families with children will find the hotel accommodating, thanks to kid-friendly facilities. However, during peak traffic times, navigating to the park may require additional time or consideration of alternatives like taxis.
In summary, Grand Magic Hotel Marne La Vallée provides a reasonably accessible stay with several positive features, making it a solid option for a Disneyland visit, though improvements in elevator maintenance and additional facilities for disabled guests could enhance the experience further.
Children's Pool
However, opinions about the temperature of the children's pool are mixed with some noting that the unheated water can be quite cold. There are also occasional safety concerns, especially around the slide and the condition of the pool surfaces, which some users describe as scratchy and potentially dangerous.
Despite its small size, the majority of reviewers agree that the pool is better than having none at all. Children evidently enjoy the pool and the accompanying spa services and the indoor pool offers an additional option for keeping kids entertained. Overall, the children's pool at Grand Magic Hotel Marne La Vallée is seen as a fun and safe environment for families, particularly when considering its child-friendly features and well-kept condition.
Heated Pool
Indoor Pool
Yes, Grand Magic Hotel Marne La Vallée has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool.
No, a spa isn't available at Grand Magic Hotel Marne La Vallée.
No, Grand Magic Hotel Marne La Vallée doesn't allow dogs.
Yes, parking facilities are available at Grand Magic Hotel Marne La Vallée.
Yes, Grand Magic Hotel Marne La Vallée has a gym.
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