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Summary of reviewsHotel Vistalmar is widely appreciated for its exceptional location, which combines the tranquility of a seaside retreat with the convenience of nearby urban amenities such as restaurants, shopping centers and the beach. Guests regularly enjoy stunning ocean views from their rooms, often highlighting the serene atmosphere and comfortable, well-maintained facilities. The hotel's ambiance is further enhanced by pleasant amenities such as a pool with a picturesque ocean backdrop and clean surroundings, contributing to positive overall experiences.
Breakfast at Hotel Vistalmar is another notable highlight with guests frequently mentioning the delightful seaside setting. The food quality is generally praised, particularly the delicious bolón, despite some critiques regarding the lack of variety and the simplicity of the menu. While the breakfast provides a satisfying start to the day, especially for short stays, increased variety would benefit guests staying for extended periods.
The rooms at Hotel Vistalmar are often described as clean, cozy and modern, offering amenities like balconies that allow guests to enjoy the close proximity to the beach. Many reviews underscore the comfortable beds and the overall cleanliness maintained by attentive staff. However, some guests have noted inconsistencies such as maintenance issues and a lack of extras like hairdryers and minibars. These are areas where improvement could enhance the guest experience.
The cleanliness of the hotel receives mixed reviews with many guests praising the well-maintained facilities and the regular cleaning of tile floors. The quiet, clean environment is appreciated, although occasional issues such as dusty furniture and inadequately cleaned areas have been reported. The pool area receives similar feedback; while many find it beautiful and well-kept, there are occasional reports of it not being perfectly clean.
Staff at Hotel Vistalmar consistently receive high praise for their friendliness and outstanding customer service. Names like Cesar Moreno, Christian and Heriberto are frequently mentioned for their exceptional efforts to ensure a pleasant stay. Guests appreciate the team's professionalism, responsiveness and personalized attention, which contribute significantly to their satisfaction.
Wi-Fi services at the hotel draw mixed feedback. While the internet works well in common areas like balconies and terraces, some guests experience weak or intermittent connectivity, especially in the rooms. This suggests a need for improvement in ensuring reliable internet access throughout the hotel.
The pool is a popular feature for its beautiful infinity design and ocean views, although its small size and lack of heating are noted drawbacks. Nevertheless, many guests find the pool area welcoming and well-maintained.
Views of the beach from the hotel are often described as charming, even though the hotel is not directly on the beach and requires a short walk to access. This slightly limited proximity does not significantly detract from the overall positive experience for most guests.
Finally, the beds at Hotel Vistalmar are generally comfortable, but hard pillows have been a common complaint. Despite these isolated issues, the hotel’s overall ambiance, strategic location and quality service make it a recommended choice for a relaxing seaside stay. Show more
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Categories
Beachfront Hotel
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
Small Hotel
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Suite with Balcony with Sea ViewThis suite has a balcony, dining area and seating area. A kitchen and a private bathroom are included. All the furniture of the rooms are hand crafted by local artisans.
Quadruple Room with Sea ViewThe quadruple room offers air conditioning, a wardrobe, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.
Apartment with Sea ViewThe apartment features air conditioning, a seating area, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 5 beds.
Standard Double RoomThis double room has a balcony , a cable TV and air conditioning, a private bathroom and access to the pool is featured.
Budget Double RoomThe double room provides air conditioning, a seating area, as well as a private bathroom featuring a shower. The double room offers a wardrobe, a safe deposit box, a tiled floor and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
8.6
Very Good
Location
Hotel Vistalmar boasts an exceptional location that has been highly praised by guests. Nestled in a tranquil spot by the sea, it offers amazing views and a peaceful atmosphere, making it an ideal place for relaxation. The hotel is centrally situated, close to restaurants, shopping centers and the beach, marrying convenience with serenity. Many guests have highlighted the spectacular ocean views from their rooms, some even spotting whales during breakfast. The hotel also features pleasant amenities like a pool, enhancing the overall experience. Frequent reviews mention the simple yet good quality of the breakfast and the overall cleanliness and comfort of the establishment. The strategic, family-friendly location makes it a perfect retreat for those looking to enjoy stunning landscapes and calm surroundings while still being near urban conveniences.
Breakfast
The breakfast experience at Hotel Vistalmar has several standout qualities. Guests frequently compliment the location and ambiance, often enjoying breakfast by the sea, which they describe as a highlight of their stay. The breakfast views are consistently praised, providing a scenic start to the day.
In terms of the food, many guests are pleased with the quality, describing it as very good, delicious and fresh. Specific mentions of dishes like the very delicious bolón add to the breakfast's appeal. The food in the hotel restaurant also receives positive feedback for its delicious offerings.
However, there are recurring comments about the lack of variety in the breakfast menu. Some reviews mention that the breakfast tends to be the same every day, which can become repetitive for guests staying several days. A few guests describe the breakfast as basic or traditional, noting that it aligns with the typical continental style. While it is considered satisfying and in line with its price, a greater variety would enhance the experience for longer stays.
On the less positive side, a handful of reviews suggest that the breakfast could improve in terms of both variety and quality. A few guests were disappointed, calling the breakfast sparse, mediocre or very simple. Despite these critiques, the overall sentiment leans towards a positive breakfast experience, especially appreciated for its setting and fundamental quality.
Dinner
Hotel Vistalmar's dinner service received mixed reviews from guests with a predominant focus on areas that need improvement. Many noted a lack of variety in the restaurant's menu, which offers only three or four options for meals. The consistency in offering dinner services was also a point of contention, as some guests experienced confusion about the availability of dinner during their stay. While lunch and dinner are not provided by the hotel, it is relatively easy to find food in the surrounding areas. Guests felt that the cost of the limited menu was disproportionately high compared to other hotels. Overall, while the hotel has certain appealing aspects, improvements in the dining options and service could significantly enhance the guest experience.
Rooms
Hotel Vistalmar offers rooms that many guests found to be clean, cozy and comfortable. Several reviews mentioned the rooms being modern with amenities like balconies and the atmosphere was described as pleasant. The proximity to the beach is a significant highlight, adding to the charm of the accommodation.
However, the hotel seems to have consistency issues. Some guests pointed out that the rooms need maintenance, citing problems like broken doors, stained ceilings and dusty furniture. The bathrooms also had specific issues like full trash cans and broken fixtures. A few reviewers noted that extras such as hairdryers and minibars were missing, which they felt were necessary for the price.
Despite these drawbacks, the rooms' sizes were generally appreciated and many guests enjoyed the comfortable beds and overall cleanliness. The helpful staff and excellent pool facilities also contributed to positive experiences. However, issues like room availability mismatches and dark interiors were noted, indicating areas needing improvement.
Beds
Hotel Vistalmar offers a well-maintained and beautiful stay with comfortable beds. However, guests have noted that the pillows were extremely hard and uncomfortable, detracting from an otherwise pleasant sleep experience. There were also isolated incidents where beds needed to be re-made due to cleanliness issues. Despite these concerns, the overall comfort of the beds remains a positive aspect of the hotel.
Cleanliness
Hotel Vistalmar has garnered mixed reviews regarding its cleanliness with several guests praising various aspects of their stay. Many highlighted the hotel’s clean and comfortable facilities, noting that the rooms were well-maintained and the tile floors were mopped daily. The overall atmosphere was described as very clean with particular attention to detail. Guests also appreciated the quiet environment during the evenings.
However, some reviews pointed out areas needing improvement. Issues such as dusty furniture, sticky room floors and lack of general cleanliness in certain areas were mentioned. The cleanliness of the pool varied with some guests finding it spotless, while others noted it was not clean with dirty water on occasion. Other shortcomings included the presence of garbage and dirty access areas, as well as maintenance concerns like peeling walls.
Despite some negative feedback on specific aspects, many guests recognized the cleanliness and efforts made by the staff to maintain a tidy environment.
Staff
Hotel Vistalmar's staff consistently receives high praise for their friendliness, attentiveness and willingness to help. Guests frequently highlight the team's exceptional customer service, noting that the staff, including the manager Cesar Moreno, go above and beyond to ensure a pleasant stay. Christian and Heriberto are singled out for their kindness and responsiveness. The professionalism and commitment of the staff are also appreciated with many reviews mentioning excellent and personalized attention.
Despite a few mentions of indifferent treatment from some staff members and an average overall service, the predominant sentiment is positive. Issues are quickly resolved, showcasing the staff's dedication to guest satisfaction. The combination of a friendly service team and a beautiful sea view makes for a highly recommended experience. The hotel’s emphasis on personalized service is particularly commended, earning the staff numerous accolades for their 5-star dedication, especially for Christian's outstanding efforts.
Wi-Fi
Hotel Vistalmar has received varied feedback regarding its Wi-Fi services with several guests noting that the internet coverage is good enough to work from most parts of the hotel. However, there are consistent reports highlighting areas for improvement, particularly in guest rooms. Some visitors have experienced a weak Wi-Fi reception, especially on the third floor and some noted the absence of a Wi-Fi network due to malfunctions. While the balcony and terrace areas seem to have better connectivity, the intermittent internet in the rooms suggests potential challenges for those needing a reliable connection throughout the hotel. Overall, while there are spots with good connectivity, the Wi-Fi service might not meet expectations for all guests, particularly within individual rooms.
Pool
Hotel Vistalmar offers a pool experience that guests often describe as beautiful with a stunning view of the ocean and an amazing infinity design. While some mention that the pool is small for the number of guests, its pleasant ambiance and picturesque ocean backdrop seem to leave a positive impression. The pool area is frequently highlighted as spectacular and in perfect condition, although there are instances of it not being completely clean, sometimes with leaves or litter. The lack of heating in the pool is noted with a few guests wishing it were heated to extend enjoyable usage. Despite these areas of potential improvement, many travelers express satisfaction with the facilities and the overall quality of their stay at the hotel.
Beach
Guests frequently highlight the beautiful view of the beach from Hotel Vistalmar, describing it as charming enough to admire all day. Despite the picturesque landscape, the hotel is not directly on the beach and requires a short walk, about two blocks, to reach it. There is no direct beach access from the hotel and this might pose some challenges. Overall, while the hotel's proximity to the beach is somewhat limited, the stunning views still make for a delightful experience.
Yes, Hotel Vistalmar has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Vistalmar.
No, Hotel Vistalmar doesn't allow dogs.
Yes, parking facilities are available at Hotel Vistalmar.