Grand Mogador Menara & Spa
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe **Grand Mogador Menara & Spa** in Marrakech is highly praised for its exceptional location, situated on Boulevard Mohammed VI, close to major attractions like Menara Mall, M Avenue, the Palais des Congrès, the train station and the Medina. It's recognized for offering easy access to dining, shopping, entertainment and transportation, ensuring a convenient stay for both leisure and business travelers. The neighborhood, Hivernage, is noted for its safety and upscale feel. Though occasional construction noise is mentioned, the strategic positioning remains a standout feature.
The **breakfast** at the hotel receives overwhelmingly positive feedback for its extensive variety and high quality. Guests enjoy a wide selection of both local and continental dishes, featuring omelets, pancakes, fresh juices and pastries. While there are occasional issues with crowded areas and waiting times, the breakfast offerings generally contribute significantly to guests' satisfaction.
For **dinner**, guests have mixed experiences. Many appreciate the good quality and diverse selection of dishes with special mentions of tajines and Bolognese. The attentive and accommodating restaurant staff enhance the dining experience, though some guests find the options repetitive or overpriced.
**Rooms** are widely appreciated for their spaciousness, cleanliness and comfort. Guests enjoy the modern amenities, high-quality bedding and traditional Moroccan decor. However, some rooms and facilities are reported as outdated with occasional maintenance issues and inadequate soundproofing. Despite these drawbacks, the overall room experience is positive.
The **cleanliness** of the hotel stands out with exceptional maintenance and hygiene standards across rooms, the pool and public areas. Daily housekeeping and friendly staff contribute to a pleasant environment, although some areas could benefit from more frequent cleaning and updates.
The **staff** at the hotel receive abundant praise for their professionalism and friendliness. Individuals like Jihane, Mohammed and Alami are commended for exceptional service, enhancing guests' overall experience. While there are occasional reports of inefficiency at reception, the majority of interactions are positive.
**Wi-Fi** at the hotel has mixed reviews with some guests experiencing good connectivity and quick resolution of issues. However, many report poor, slow or intermittent service, particularly in rooms, indicating the need for improved consistency.
The **gym** is generally well-regarded, offering adequate equipment for workout routines. While some guests find the gym exceptional, others note issues with air conditioning and feel it could be better equipped.
The **pool** area is praised for its cleanliness, spaciousness and the availability of both indoor and outdoor options. Despite occasional noise and the need for updates, guests enjoy the inviting ambiance and the children's pool area adds to the family-friendly atmosphere.
**Parking** facilities are appreciated for being free, secure and underground with valet service and accessible spaces. However, guests sometimes face challenges finding a spot, particularly for larger vehicles and report occasional management issues.
Lastly, the hotel is noted for being **family-friendly** with a welcoming atmosphere and various amenities catering to kids. The children's pool and attentive staff ensure a safe and entertaining environment for young guests.
In summary, **Grand Mogador Menara & Spa** offers a compelling stay in the heart of Marrakech with its central location, comfortable rooms, family-friendly amenities and excellent cleanliness standing out, despite occasional drawbacks in dining variety, Wi-Fi and parking management.
Categories
The **breakfast** at the hotel receives overwhelmingly positive feedback for its extensive variety and high quality. Guests enjoy a wide selection of both local and continental dishes, featuring omelets, pancakes, fresh juices and pastries. While there are occasional issues with crowded areas and waiting times, the breakfast offerings generally contribute significantly to guests' satisfaction.
For **dinner**, guests have mixed experiences. Many appreciate the good quality and diverse selection of dishes with special mentions of tajines and Bolognese. The attentive and accommodating restaurant staff enhance the dining experience, though some guests find the options repetitive or overpriced.
**Rooms** are widely appreciated for their spaciousness, cleanliness and comfort. Guests enjoy the modern amenities, high-quality bedding and traditional Moroccan decor. However, some rooms and facilities are reported as outdated with occasional maintenance issues and inadequate soundproofing. Despite these drawbacks, the overall room experience is positive.
The **cleanliness** of the hotel stands out with exceptional maintenance and hygiene standards across rooms, the pool and public areas. Daily housekeeping and friendly staff contribute to a pleasant environment, although some areas could benefit from more frequent cleaning and updates.
The **staff** at the hotel receive abundant praise for their professionalism and friendliness. Individuals like Jihane, Mohammed and Alami are commended for exceptional service, enhancing guests' overall experience. While there are occasional reports of inefficiency at reception, the majority of interactions are positive.
**Wi-Fi** at the hotel has mixed reviews with some guests experiencing good connectivity and quick resolution of issues. However, many report poor, slow or intermittent service, particularly in rooms, indicating the need for improved consistency.
The **gym** is generally well-regarded, offering adequate equipment for workout routines. While some guests find the gym exceptional, others note issues with air conditioning and feel it could be better equipped.
The **pool** area is praised for its cleanliness, spaciousness and the availability of both indoor and outdoor options. Despite occasional noise and the need for updates, guests enjoy the inviting ambiance and the children's pool area adds to the family-friendly atmosphere.
**Parking** facilities are appreciated for being free, secure and underground with valet service and accessible spaces. However, guests sometimes face challenges finding a spot, particularly for larger vehicles and report occasional management issues.
Lastly, the hotel is noted for being **family-friendly** with a welcoming atmosphere and various amenities catering to kids. The children's pool and attentive staff ensure a safe and entertaining environment for young guests.
In summary, **Grand Mogador Menara & Spa** offers a compelling stay in the heart of Marrakech with its central location, comfortable rooms, family-friendly amenities and excellent cleanliness standing out, despite occasional drawbacks in dining variety, Wi-Fi and parking management.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Indoor Pool
Hotel with Heated Pool
About Grand Mogador Menara & Spa
License: 44000HT0898
Guest Reviews
Location
Guests appreciate the hotel's centrality, noting that it offers a calm retreat while still being near trendy spots and essential services. The neighborhood, Hivernage, is frequently mentioned for its safety and upscale vibe, adding to guests' comfort and convenience. The location also ensures easy transportation options, whether by foot, taxi or rental car, allowing visitors to explore the vibrant city effortlessly.
From having excellent parking facilities and nearby taxis to being just a short drive from the airport, almost every review highlights the strategic positioning of the Grand Mogador Menara & Spa. Despite occasional mentions of nearby construction noise, the hotel's location remains one of its standout features, making it a favored choice for a memorable stay in Marrakech.
Breakfast
Despite the overwhelmingly positive feedback, some reviews noted occasional drawbacks, such as chaotic dining areas, long waiting times and occasionally repetitive or basic menus. A few guests mentioned the breakfast not meeting their expectations for a 5-star hotel, citing issues like crowded spaces, inadequate seating and not enough variety on some days. On the whole, however, the breakfast at Grand Mogador Menara & Spa is considered a standout feature, contributing significantly to guests' overall satisfaction.
Dinner
The restaurant staff, especially the managers, were frequently lauded for their attentiveness and accommodation of dietary needs. This contributed significantly to a positive dining experience, which some described as impeccable. Specific mentions highlighted the fresh and well-prepared food with both dinner and breakfast often receiving high marks for quality.
However, there were notable criticisms that tempered these positive reviews. Some guests found the dinner options repetitive and lacking variety with occasional mentions of food being cold or averagely prepared. The price of the meals was also a point of contention; several reviews indicated that dinner was considered overpriced, which may deter some customers despite the quality of the food.
In summary, while many guests have enjoyed flavorful and varied meals with commendable service at Grand Mogador Menara & Spa, others have had less favorable experiences mainly due to pricing concerns and occasional inconsistencies in food presentation and temperature.
Rooms
However, a number of reviews also noted that some rooms and certain facilities are outdated and in need of renovation. Issues such as inadequate soundproofing, non-functional amenities and occasional maintenance problems were mentioned. Despite these drawbacks, many guests still found the overall room experience pleasant and were satisfied with the size and comfort.
Several positive remarks were made about the beautiful views from certain rooms, particularly those facing the pool. Additionally, the hotel's traditional Moroccan decor received praise for adding a unique charm to the room ambiance. On the downside, some guests reported traffic noise and found the lack of soundproofing problematic, especially in rooms facing the street. The absence of certain features, such as mini fridges, also detracted from the otherwise positive impressions.
In summary, the Grand Mogador Menara & Spa offers spacious, clean and comfortable rooms that are generally well-received by guests. While some areas require attention and modern updates, the overall experience remains positive with the ample room size and traditional aesthetic being particularly appreciated.
Beds
Cleanliness
Despite some facilities being a bit dated, the overall cleanliness and maintenance were generally praised. The hotel’s hygiene standards were frequently lauded with specific mentions of clean bedding, fresh towels and well-maintained spaces. However, some reviews pointed out issues such as unclean corridors and occasional lapses in cleanliness, particularly in hallways and during construction works. Several guests noted that certain areas of the hotel, like the elevators and balcony, could benefit from more frequent cleaning and modernization.
In summary, Grand Mogador Menara & Spa largely excels in maintaining a clean and welcoming environment, making it an attractive choice for visitors who value a tidy and well-kept setting.
Staff
Guests appreciated the proactive assistance from staff, who went out of their way to ensure the stay was smooth and enjoyable by catering to special requests and providing prompt assistance. The reception staff, although occasionally noted as needing improvement, largely received positive feedback for their professional handling of check-in procedures and customer interactions.
However, a few reviews noted instances of rudeness and inefficiency at reception. Despite these outliers, the majority of guests reflected positively on their interactions, often mentioning that the warmth and kindness of the staff significantly enhanced their overall experience at the hotel.
Overall, the dedication and friendly nature of the staff at Grand Mogador Menara & Spa contribute significantly to making guests’ stays pleasant and memorable.
Wi-Fi
However, a significant number of reviews highlighted various challenges with the hotel's Wi-Fi. Many guests mentioned experiencing poor, slow or intermittent Wi-Fi service with frequent disconnects and weak signals being common complaints. Some noted that the Wi-Fi was particularly problematic in the rooms, while others mentioned a lack of connectivity altogether. Several reviewers found the internet speed to be lacking and described the connection as patchy or buggy. The general consensus suggests that while there are pockets of reliable Wi-Fi within the hotel, overall improvements and more consistent coverage are needed.
Gym
Pool
The service around the pool area is frequently praised with helpful and polite staff contributing to the pleasant experience. Guests enjoy the convenience of breakfast by the pool and the relaxing ambiance, despite occasional noise issues due to loud music and ongoing construction. Several reviews mention the need for maintenance and updates, such as defective ladders and outdated areas, but these do not overwhelmingly detract from the overall positive impression.
In summary, the pool at Grand Mogador Menara & Spa offers a pleasant and relaxing environment, complemented by good service and cleanliness, although it could benefit from some updates and better noise management.
Parking
However, there are also several challenges. Some reviews indicate difficulty finding a spot, particularly noting that the parking can be full until 9 PM and spaces may be tight and not suitable for larger vehicles. Entry and exit procedures are occasionally described as complicated and there were mentions of poor management and cleanliness of the parking area. Despite these issues, the secure and supervised underground parking has been cited as a valuable amenity for storing cars and valuables.
The hotel's added convenience of parking close to a mall and access to public transport has received positive nods. Yet, concerns about the parking being fully occupied or poorly managed at times are common and a few guests even reported incidents of car damage and extra fees for parking upgrades. While some guests had trouble finding the back parking access and others faced a scarcity of parking spots altogether, those who managed to find a spot noted the provision as a significant comfort during their stay.
Family
The hotel’s facilities, including the children's area by the pool and the mini clubs, offer ample activities for kids, allowing parents to enjoy a worry-free family holiday. The spacious family rooms and the availability of baby cribs further enhance the convenience for families traveling with children. Additionally, the hotel's proximity to a park, restaurants and coffee shops adds to the appeal, providing easy access to family-friendly attractions and activities.
Despite a few mentions of long wait times for breakfast and some logistical hiccups at check-in, the overall sentiment remains positive with many families expressing their intention to return. The clean and spacious pool area, coupled with a range of dining options and a pleasant ambiance, makes the Grand Mogador Menara & Spa an ideal choice for a comfortable and enjoyable family stay.
Nightlife
However, the proximity to nightlife does come with some noise at night, including loud music from the outdoor pool and nearby venues. Despite this, the hotel itself maintains a clean and relatively quiet atmosphere. Overall, Grand Mogador Menara & Spa offers a great nightlife experience with numerous options conveniently located close by, ensuring an enjoyable stay for those looking to immerse themselves in the local evening entertainment.
5 Star
However, some aspects received praise; for instance, the hotel boasts a spacious and clean pool area, as well as very large rooms. Despite this, the breakfast offerings were often described as mediocre and not up to five-star quality. The kindness and service levels of the staff frequently fell short of five-star expectations.
Overall, while the hotel is marketed as a luxurious five-star property, many guests feel that it is more akin to a high-end three or four-star hotel, indicating a notable gap between the advertised and actual experiences.
Business
The hotel offers free services such as Wi-Fi, which is beneficial for business guests. Secure parking is another plus point, adding to its appeal as a business-friendly destination. The business facilities include meeting rooms and spaces that are accessible and good for holding business meetings and events. The clean and spacious pool area is an added bonus for those looking to unwind after a day of work.
However, there are some areas that could use improvement. The check-in experience could be smoother and some reviews indicate that the conference facilities and business center need upgrades. At times, certain business services have been found lacking and the availability of some amenities like conference rooms and the business center itself has been inconsistent.
Overall, Grand Mogador Menara & Spa presents a viable option for business travelers with its useful amenities and strategic location, though it may benefit from addressing certain service shortcomings to enhance the overall experience.
Accessible
Specific accommodations for individuals with reduced mobility include accessible rooms, wheelchair ramps and a range of wheelchair facilities. There are rooms specifically designed for disabled guests, enhancing their comfort during their stay. However, some rooms did fall short of being wheelchair-suitable even if they were supposed to be.
Despite the overall positive impressions, there are areas in need of improvement. Accessibility parking near the entrance is notably absent and there's a lack of elevator assistance. Some guests noted that accessibility features could be enhanced, especially concerning the practicality and availability of accessible room facilities.
Overall, while the hotel aims to be inclusive and offers substantial support for guests with disabilities, there is some room for improvement to ensure a fully accessible and comfortable experience. The staff, noted for their amazing service, contributes positively to the experience of guests with disabilities.
Children's Pool
Kids have access to various activities around the pool and the hotel's mini club provides additional entertainment, ensuring that children are engaged and having fun. The staff is noted for being friendly and caring towards the children, adding to the overall family-friendly ambiance.
However, some feedback indicates that the pool area can get noisy with children playing and there were a few mentions of inconsistencies in the availability of child-specific facilities. Despite these occasional drawbacks, the children's pool remains a well-liked feature with many kids enjoying their time splashing around.
Heated Pool
Despite these occasional issues with availability, when in operation, the heated pool is often described as clean and well-maintained. Guests also highlight the spacious nature of the pool area, adding to the overall relaxation experience. The pool's temperature is frequently noted as perfect, making it a comfortable option for those looking to unwind and enjoy a swim.
The hotel itself receives commendations for its breakfast selection and helpful staff, which enhance the overall stay. While some areas such as the rooms and maintenance of certain facilities could use improvement, the heated pool consistently stands out as a notable feature that contributes positively to guests' experiences at the Grand Mogador Menara & Spa.
Outdoor Pool
Despite its many positives, there are noted drawbacks, particularly the lack of heating. Many reviewers mention that the pool is cold with some feeling it is particularly chilly or even freezing at times. The pool's temperature can detract from the overall enjoyment, especially during cooler weather.
The outdoor pool area is generally described as pleasant and conducive to unwinding, although some reviews mention interruptions from ongoing demolition work, which can affect the setting. Nonetheless, the clean and spacious nature of the outdoor pool remains a highlight for many visitors, offering a pleasant spot to relax and enjoy their stay.
Indoor Pool
However, there have been a few concerns raised. There have been instances where the indoor pool was not available without prior notice with some guests finding it closed or not functioning during their stay. Additionally, there were mixed reviews about the pool's temperature with several mentions that it was not heated. Despite these occasional issues, the indoor pool generally receives praise for its cleanliness and the enjoyment it provides to visitors.
Honeymoon
Luxury
However, there are mixed feelings about the hotel's current state. Some reviews point out that it no longer meets the five-star standard and suggest that the facility looks and feels somewhat dated. A few guests noted that while it gives the impression of luxury, there are areas where it falls short of true five-star expectations - mentioning that some equipment and finishes in the rooms require maintenance. Despite these drawbacks, it remains a suitable choice for high-end travel, particularly for those drawn to its luxurious appeal and prime location near luxury shops.
In summary, Grand Mogador Menara & Spa offers a luxurious experience with multiple facets reflecting a grand and high-end atmosphere. Nonetheless, some aspects may benefit from updates to maintain its five-star designation.
Romantic
Yes, Grand Mogador Menara & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Grand Mogador Menara & Spa.
No, Grand Mogador Menara & Spa doesn't allow dogs.
Yes, parking facilities are available at Grand Mogador Menara & Spa.
No, Grand Mogador Menara & Spa doesn't have a gym.
Location Show Map
More Options
